26728 Courses

Intercultural Competence (In-Person) In a world that conducts business across continents and geographical borders, more than ever it is essential for team and organizational leaders to not only understand but also embrace the diversity of cultures; this is intercultural competence. Intercultural competence gives one the ability to effectively and appropriately communicate with people from other cultures in a competitively complex world. The participant in this program will gain cultural insights needed to build intercultural teams and navigate cultural diversities, without knowingly violating what are deemed to be acceptable or unacceptable cultural norms. What you will Learn At the end of this program, you will be able to: Articulate on the meaning of culture and intercultural competence Express the importance of body language and appropriately demonstrate its emblems Describe three cultural models and consider their application in assimilating cultural behaviors Define emotional intelligence and explain how it is linked to cultural intelligence Examine the four cultural intelligence capabilities and give examples of how each is developed Develop a personal cultural profile and compare its dimensions to gain an appreciation for intercultural competence Getting Started Foundation Concepts Fundamentals of culture Culture and body language Culture and proxemics Cultural Models Iceberg culture model The onion model of culture Hofstede's model of national cultures High-context and low-context cultures Cultural Intelligence Emotional intelligence overview Cultural intelligence overview Cultural Profile Cultural profile dimensions Understanding your cultural profile Summary and Next Steps

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever considered a career in law? According to industry data, the demand for skilled legal secretaries is on the rise, with an estimated growth rate of 5% annually over the next five years. If you're interested in a fast-paced and rewarding role that provides vital support to the legal system, then this comprehensive Legal Secretary training bundle is the perfect place to begin your journey. This comprehensive Diploma of Paralegal bundle equips you with the knowledge and skills to excel as a legal secretary. Master essential areas like UK employment law, contract management, and GDPR compliance. Develop practical skills in document control, financial investigation, and maintaining workplace confidentiality. Become a valuable asset in any legal practice. Our Legal Secretary Bundle contains 11 of our premium courses for one discounted price: Course 01: Legal Secretary at QLS Level 5 Course 02: Complete Paralegal Course Course 03: UK Employment Law Course 04: Contract Management Course Course 05: Compliance Management Course 06: GDPR Certificate Course 07: Workplace Confidentiality Course 08: Document Control Course 09: Finance: Financial Investigator Course 10: Anti-Money Laundering (AML) Training Course 11: Workplace Harassment Whether you're new to the legal field or seeking to upskill, this Diploma of Paralegal bundle empowers you to confidently navigate the exciting world of legal administration. Enrol today and take the first step towards a thriving career as a legal secretary. Learning Outcomes of Legal Secretary Understand key UK legal principles and their application in practice. Master the essentials of contract and compliance management. Gain expertise in GDPR and workplace confidentiality laws. Develop skills in document control and financial investigation. Learn effective anti-money laundering strategies and techniques. Address workplace harassment with confidence and professionalism. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Legal Secretary Training Get a free student ID card with Legal Secretary Training The Legal Secretary is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the Legal Secretary course materials The Legal Secretary comes with 24/7 tutor support Start your learning journey straightaway with our Paralegal bundle! *** Course Curriculum *** Course 01: Legal Secretary at QLS Level 5 Module 01: Understanding The Concept Of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills For Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters and much more... Course 02: Complete Paralegal Course Module 01: Understanding The Concept Of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills For Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters and much more... Course 03: UK Employment Law Module 01: Basic Of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Employee Handbook Module 05: Disciplinary Procedure Module 06: National Minimum Wage & National Living Wage Module 07: Parental Right, Sick Pay & Pension Scheme Module 08: Discrimination In The Workplace Module 09: Health & Safety At Work Module 10: Dismissal, Grievances And Employment Tribunals and much more... =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the Diploma of Paralegal course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Diploma of Paralegal (Legal Secretary) bundle. This Diploma of Paralegal bundle is ideal for: Aspiring legal secretaries Current legal professionals Administrative staff Compliance officers Requirements You will not need any prior background or expertise to enrol in this Diploma of Paralegal bundle. Career path This Diploma of Paralegal bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Legal Secretary Paralegal Compliance Officer HR Manager Financial Investigator Document Controller Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this Paralegal bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Property Law at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

Looking to enhance your career in housekeeping or start a new business in the UK? Look no further than our Housekeeping Management online course! With the demand for housekeepers on the rise in the UK, now is the perfect time to develop your skills in this important field. Whether you're a seasoned professional looking to enhance your skills or a beginner looking to kickstart your career, this housekeeping course is designed to meet your needs. You'll learn the core principles of housekeeping, as well as how to manage staff, plan and organize a housekeeping department, and control inventory and budgeting. You'll also gain valuable knowledge about carpet maintenance, laundry operation, and health and safety standards. Courses are included in this Housekeeping Complete Bundle: Course 01: Housekeeping Training Complete Diploma Course 02: Learning Cooking Course 03: Bake a Layer Cake Course 04: Cleaning Course Level 5 Course 05: Food Hygiene Level 2 Diploma Course 06: Organize Your Home, Office & Life Course 07: Immunity Boosting Food Course 08: Catering Management Course 09: Personal Hygiene Course 10: Infection Prevention Training Course 11: First Aid Training How will I get my housekeeping bundle Certificate? After successfully completing the housekeeping course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other Housekeeping bundle courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous certifications required for enrolment on this Housekeeping. It is available to all students, of all academic backgrounds. Requirements Our Housekeeping is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this Housekeeping course, it can be studied in your own time at your own pace. Career path Having these housekeeping various certifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Delve into the intricate relationship between psychology and safety to enhance loss prevention strategies. This course explores recent terrorism history, safety measures against terrorism, and crucial aspects of electrical safety, including handling electric shock and burns, treating such injuries, identifying causes of electrical fires and explosions, and implementing preventive measures for a safer environment. After the successful completion of the course, you will be able to learn about the following; Explore terrorism's recent history. Understand Safety measures to tackle terrorism. Appreciate Electrical Safety and how to Electric shock and burns. Treatment of electric shock and burns. Explore causes of electrical fires and explosions. Understand Preventive measures. Participants will examine recent terrorism history and learn safety measures to combat terrorism effectively. Additionally, they will gain insights into electrical safety, including procedures for handling electric shock and burns, treatment methods, causes of electrical fires and explosions, and preventive measures. Through case studies and practical exercises, individuals will develop a comprehensive understanding of how psychology intersects with safety practices to mitigate risks and prevent losses. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Preparation for Terrorism and Electrical Safety Self-paced pre-recorded learning content on this topic. Terrorism Preparedness and Electrical Safety Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Safety and Security Analyst Counterterrorism Specialist Electrical Safety Engineer Safety Training Coordinator Emergency Response Planner Terrorism Risk Assessor Electrical Safety Inspector Loss Prevention Manager Safety Compliance Officer Crisis Management Consultant Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

You'll learn how to write titles and descriptions, choose tags and annotations, Conduct YouTube analytics, and create an AdSense account.

Overview: Give a compliment to your career and take it to the next level. This Pharmacy Assistant & Pharmacy Technician bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Pharmacy Assistant & Pharmacy Technician bundle will help you stay ahead of the pack. Throughout the Pharmacy Assistant & Pharmacy Technician programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Pharmacy Assistant & Pharmacy Technician Bundle Consists of the following Premium courses: Course 01: Pharmacy Assistant & Pharmacy Technician Course 02: Pharmacy Dispenser Course 03: Control and Administration of Medication Diploma Level 3 Course 04: Safety & Precautions in Medication Management Course 05: Infection Control & Medicine Handling Course 06: Safe Handling of Medicines Course 07: Nurse Prescribing Diploma Course 08: Medication Training Course 09: Diploma in Alternative Medicine Training Course 10: Medical Secretary Diploma Course 11: Paramedicine Study Course 12: Biomedical Science Course 13: Laboratory Technician Course 14: Sports Medicine Fundamentals Course 15: Food as Medicine Course 16: Medical Law Course 17: Introduction to Medical Terminology Course 18: Medical Writing Course 19: Medical Transcription: Audio Typist Course 20: Certificate in Risk Assessment and Health Care at QLS Level 3 Enrol now in Pharmacy Assistant & Pharmacy Technician to advance your career, and use the premium study materials from Apex Learning. Description: The Pharmacy Assistant & Pharmacy Technician bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Pharmacy Assistant & Pharmacy Technician expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. ★★★ Course Curriculum of Pharmacy Assistant & Pharmacy Technician Bundle ★★★ Course 01: Pharmacy Assistant & Pharmacy Technician Module 01: Introduction Module 02: Job Role Module 03: Patient Counselling Guide Module 04: Communication Module 05: The Pharmacy Team and Practices Module 06: Prescription and Dispensing in Pharmacies Module 07: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 08: Inventory Control and Management in Pharmacies Module 09: Standard Operating Procedures (SOPs) Module 10: Health and Safety Risks Assessment and Pharmaceutical Terminology ---------- And 10 More Courses ---------- How will I get my Pharmacy Assistant & Pharmacy Technician Certificate? After successfully completing the Pharmacy Assistant & Pharmacy Technician course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*20= £199) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) So, enrol now in this Pharmacy Assistant & Pharmacy Technician Bundle to kickstart your career! Who is this course for? Anyone from any background can enrol in this Pharmacy Assistant & Pharmacy Technician bundle. Requirements This Pharmacy Assistant & Pharmacy Technician course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Digital certificate - Included Hardcopy certificate - Included

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now With a single payment you will gain access to Learning Computers and Internet Level 2 including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Learn the basics of Computer Operations and make sure your career prospects and social interactions are in the 21st Century. Don't feel left behind in the changing world of technology. By taking this innovative course, you'll soon become skilled in using the Internet and your online device. This Learning Computers and Internet Level 2course provides all the information and tips that you will need to go online and gather new skills to boost your career and lifestyle. You will be taught a multitude of abilities, including accessing the Cloud, fixing files, stopping viruses, customising your keyboard, and so much more. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Learning Computers and Internet Level 2 will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Learning Computers and Internet Level 2 has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Learning Computers and Internet Level 2 is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Learning Computers and Internet Level 2: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home What other courses are included with this Learning Computers and Internet Level 2? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Course Curriculum of Learning Computers and Internet Level 2 Module 01 : Computer Operating and Troubleshooting What is an Operating System Configuring the Operating System What is an Application Using Control Panel Hardware and Peripherals Storage Connectivity Devices Network Components Software and Concepts Licensing Using Software Software Tools Software Hardware, Devices, and Peripherals Backup and Restore Module 02 : Internet and Computing - Key Applications Application Features Working with Word Processing Working with Spreadsheets Making a Presentation Databases Collaboration Module 03 : Internet and Computing - Tools & Networking Course Introduction Web Browsers Networking Terminology E-mail Communicating in the Modern World Protecting Yourself Web Searching Protecting Yourself Module 04 : Windows 8 for PC Identify Components of a Personal Computer IPU Sign In to Windows 8 Signing In to Windows 8 and Managing Tiles Navigate the Start Screen Using the Account ID Menu Access and Identify the Charms Viewing the Charms Modern Apps and Common Navigation Features Navigating a Modern App Multitasking with Apps Working with Multiple Apps Navigate the Desktop IPU Navigating The desktop Manage Files and Folders with File Explorer IPU Managing Files and Folders Elements of a Desktop Window Working with the Elements of a Desktop Window Creating and Modifying Files with Wordpad Printing a Document Navigate Internet Explorer 10 Navigating Internet Explorer 10 Browse the Web Using Internet Explorer and Share Customize the Start Screen Creating Groups on the Start Screen Changing PC Setting Customize the Desktop IPU Personalizing the Desktop Set Privacy Levels and Passwords Changing Your Password Use Windows Defender IPU Changing Windows Defender Settings Store and Share Files with SkyDrive Module 05 : Windows 10 - New Developments What Makes Windows 10 Different? Primary Feature Overview Navigating and Using Windows 10 Module 06 : Cyber Security Awareness Course Overview Types of Security Threats Social Engineering Identity Theft Data Classification Types of Classifications Protecting Your Digital Information Password Management Malware Software Detection Security from End-to-End Secure E-mail Use Secure Web Browsing Piracy Security Policies Moving Forward How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery inside the U.K. is Free. International students have to pay a £3.99 postal charge. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Learning Computers and Internet Level 2. It is available to all students, of all academic backgrounds. Requirements There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Computer Operating and Troubleshooting) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The life of Office Administration and all you need to know Do you have an interest in working at the office as an admin? Think about it, if you have right organizing and leadership skills, you can have a successful career as an office admin where the pay is also really high. So what do you need to do to be a good office administrator? This course will give you the guide you need. The administrative office is the department assigned to craft and ensure that the rules and procedures are well implemented in a business or organization. This would help in the operations and functions of each department work well. Every office needs an efficient administrator who can ensure that everything behind the scenes of a successful company is running efficiently. Without one, things quickly start to fall apart. As an Office Administrator you'll be expected to turn your hand to jobs such as sorting out the post, answering the phones, ordering office stationery supplies, greeting clients, typing, filing, managing diaries.The course is meant for prospective office administrator so get on board and become the administrator that you dream of becoming. Course Highlights Administrative Skills Training Bundle is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Administrative Skills Training Bundle into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Administrative Skills Training Bundle Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Administrative Skills Training Bundle is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Administrative Skills Training Bundle is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Administrative Management Module One - Getting Started FREE 01:00:00 Module Two - Why Your Office Needs Administrative Procedures FREE 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 01:00:00 Admin Support Module One - Getting Started FREE 00:30:00 Module Two - Getting Organized (I) FREE 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Personal Assistant Module One - Getting Started FREE 00:30:00 Module Two - Working with Your Manager FREE 01:00:00 Module Three - Administrative Soft Skills 01:00:00 Module Four - Effective Time Management 01:00:00 Module Five - Meeting Management 01:00:00 Module Six - Tools of the Trade (I) 01:00:00 Module Seven - Tools of the Trade (II) 01:00:00 Module Eight - Being an Effective Gatekeeper 01:00:00 Module Nine - Organizational Skills 01:00:00 Module Ten - Confidentiality Guidelines 01:00:00 Module Eleven - Special Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Executive Secretarial and PA Course - Activities 00:00:00 Business Writing Module One - Getting Started FREE 00:30:00 Module Two - Working with Words FREE 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service Introduction To Customer Service FREE 00:15:00 The Power of Positive Thinking in Customer Service FREE 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Time Management Where Do You Spend Your Time FREE 01:00:00 Managing Tasks FREE 01:00:00 Planning 01:00:00 Goals 01:00:00 Tips From The Gurus 01:00:00 Wrapping Up 00:15:00 Organisational Skills Module One - Getting Started FREE 00:30:00 Module Two - Remove the Clutter FREE 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Skills Developing Diploma- Activities 00:00:00 Self Esteem & Confidence Building Module One - Getting Started FREE 01:00:00 Module Two - What Does Self-Confidence Mean To You FREE 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Microsoft Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Administrative Skills Training Bundle 00:30:00 Final Exam Final Exam - Administrative Skills Training Bundle 00:30:00

Level 3 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited