392 Courses

Build your audience with professionally designed, UX-friendly apps

Duration 1 Days 6 CPD hours This course is intended for Looking for a way to extend your business operations? Look no further than the App in a Day workshop! In this one day course you will learn to build a custom, secure business application that you can share across your organise and will run across multiple platforms including tablets and mobile devices. Power Platform is a secure and scalable platform for building your own applications. In this course, you will learn how to build an application from the ground up by building the required UX, Backend, and frontend. All this without writing any code. Overview Some of the applications of the Power Platform you will learn to build will allow you to potentially: A) Share information with trusted colleagues and associates B) Monitor and manage your business operations C) Monitor and manage your customers D) Share business news on social media E) Share business photos and footage This course will teach you how to build your own application that is completely secure and private. Power Apps Canvas App Connect to data sources and filter results based on specified criteria Work with screens and navigation Use controls, properties, formulas, and actions to customize the user experience Display the logged in user?s name Configure app settings Save and share an app Run an app on a mobile device Microsoft Dataverse Create and customize a custom table Use the Form control Save data into the Microsoft Dataverse using the Form control Microsoft Dataverse Create a standalone Model-driven app. Customize forms for the Model-driven app Use a Business Process Flow to guide users through a process Microsoft Dataverse Create a flow that is triggered when a new Microsoft Dataverse row is created Automate sending approval requests Customize the approval based on the Microsoft Dataverse row Use the Approval centre

Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in UI & UX Graphic Design and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one UI & UX Graphic Design bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand UI & UX Graphic Design course that will enhance your skills and prepare you for the competitive job market. Also, our UI & UX Graphic Design experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in UI & UX Graphic Design, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This UI & UX Graphic Design Bundle Consists of the following Premium courses: Course 01: Advanced Diploma in User Experience UI/UX Design Course 02: Landing Page Design and Conversion Rate Optimisation Course 03: Level 2 Adobe Graphics Design Course Course 04: Adobe Illustrator CC Masterclass Course 05: Diploma in Animation Design Course 06: Modern Web Designing - Level 2 Course 07: Web Design in Affinity Designer Course 08: Ultimate PHP & MySQL Web Development Course & OOP Coding Course 09: Secure Programming of Web Applications Course 10: Complete Web Application Penetration Testing & Security Course 11: Testing using SOAP UI Course 12: Professional Photography Diploma Course 13: Learning Computers and Internet Level 2 Course 14: Decision Making and Critical Thinking Benefits you'll get from choosing Apex Learning for this UI & UX Graphic Design: Pay once and get lifetime access to 14 CPD courses in this UI & UX Graphic Design Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules of UI & UX Graphic Design designed by expert instructors Learn at your ease - anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited UI & UX Graphic Design course - improve the chance of gaining professional skills The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your UI & UX Graphic Design expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Advanced Diploma in User Experience UI/UX Design UX/UI Course Introduction Introduction To The Web Industry Foundations of Graphic Design UX Design (User Experience Design) UI Design (User Interface Design) Optimization How will I get my Certificate? After successfully completing the UI & UX Graphic Design course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this UI & UX Graphic Design bundle. Requirements Our UI & UX Graphic Design course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

This course empowers you to create interactive web applications using Shiny for Python. From fundamental concepts to advanced techniques, you will master web development with Python as your toolkit. Develop dynamic projects, learn diverse deployment methods, and embark on a journey to become a skilled Python web developer.

Data dashboards provide key information to stakeholders so that they can make informed decisions. While there are plenty of software solutions for building these essential data products, there is much less guidance on how to design dashboards to meet the diverse needs of users.  This course is for anyone who is building or implementing dashboards, and wants to know more about design principles and best practice. You could be using business intelligence software (such as Power BI or Tableau), or implementing bespoke solutions.  The course will give your team the ability to evaluate user needs and levels of understanding, make informed decisions about chart selections, and make effective use of interactivity dynamic data.  We’ll work with you before the course to ensure that we understand your organisation and what you’re hoping to achieve.  Sample learning content  Session 1: Data with a purpose Understanding the different types of dashboard. Information overload and other common dashboard pitfalls. Assessing user needs and levels of data fluency. Session 2: Planning a dashboard Assessing diverse user needs and levels of data fluency. Taking a User Experience (UX) approach to design and navigation. Applying an interative and collaborative approach to onboarding. Session 3: Graphs, charts and dials  Understanding how graphical perception informs chart choices. Making intelligent design choices to help users explore. Design principles for layout and navigation. Session 4: Using interactivity  Making effective use of filters to slice and dice data sets. Using layers of information to enable drilldown data exploration. Complenting dashboards with automated alerts and queries. Delivery We deliver our courses over Zoom, to maximise flexibility. The training can be delivered in a single day, or across multiple sessions. All of our courses are live and interactive – every session includes a mix of formal tuition and hands-on exercises. To ensure this is possible, the number of attendees is capped at 16 people.  Tutor Alan Rutter is the founder of Fire Plus Algebra. He is a specialist in communicating complex subjects through data visualisation, writing and design. He teaches for General Assembly and runs in-house training for public sector clients including the Home Office, the Department of Transport, the Biotechnology and Biological Sciences Research Council, the Health Foundation, and numerous local government and emergency services teams. He previously worked with Guardian Masterclasses on curating and delivering new course strands, including developing and teaching their B2B data visualisation courses. He oversaw the iPad edition launches of Wired, GQ, Vanity Fair and Vogue in the UK, and has worked with Condé Nast International as product owner on a bespoke digital asset management system for their 11 global markets. Testimonial “Alan was great to work with, he took us through the concepts behind data visualisation which means our team is now equipped for the future. He has a wide range of experience across the topic that is delivered in a clear, concise and friendly manner. We look forward to working with Alan again in the future.” John Masterson | Chief Product Officer | ImproveWell

Business Intelligence: Virtual In-House Training Business Intelligence (BI) refers to a set of technology-based techniques, applications, and practices used to aggregate, analyze, and present business data. BI practices provide historical and current views of vast amounts of data and generate predictions for business operations. The purpose of Business Intelligence is the support of better business decision making. This course provides an overview of the technology and application of BI and how it can be used to improve corporate performance. What you will Learn You will learn how to: Specify a data warehouse schema Identify the data and visualization to be used for data mining and Business Intelligence Design a Business Intelligence user interface Getting Started Introductions Agenda Expectations Foundation Concepts The challenge of decision making What is Business Intelligence? The Business Intelligence value proposition Business Intelligence taxonomy Business Intelligence management issues Sources of Business Intelligence Data warehousing Data and information Information architecture Defining the data warehouse and its relationships Facts and dimensions Modeling, meta-modeling, and schemas Alternate architectures Building the data warehouse Extracting Transforming Loading Setting up the data and relationships Dimensions and the Fact Table Implementing many-to-many relationships in data warehouse Data marts Online Analytical Processing (OLAP) What is OLAP? OLAP and OLTP OLAP functionality Multi-dimensions Thinking in more than two dimensions What are the possibilities? OLAP architecture Cubism Tools OLAP variations - MOLAP, ROLAP, HOLAP BI using SOA Applications of Business Intelligence Applying BI through OLAP Enterprise Resource Planning and CRM Business Intelligence and financial information Business Intelligence User Interfaces and Presentations Data access Push-pull data access Types of decision support systems Designing the front end Presentation formats Dashboards Types of dashboards Common dashboard features Briefing books and scorecards Querying and Reporting Reporting emphasis Retrofitting Talking back Key Performance Indicators Report Definition and Visualization Typical reporting environment Forms of visualization Unconstrained views Data mining What is in the mine? Applications for data mining Data mining architecture Cross Industry Standard Process for Data Mining (CISP-DM) Data mining techniques Validation The Business Intelligence User Experience The business analyst role Business analysis and data analysis Five-step approach Cultural impact Identifying questions Gathering information Understand the goals The strategic Business Intelligence cycle Focus of Business Intelligence Design for the user Iterate the access Iterative solution development process Review and validation questions Basic approaches Building ad-hoc queries Building on-demand self-service reports Closed loop Business Intelligence Coming attractions - future of Business Intelligence Best practices in Business Intelligence

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Enterprise network staff responsible for help desk support, system administration, and network design. Overview At Course Completion: - Features and functions of Group Policy - Use Group Policy management tools to manage security policies - Design a Group Policy infrastructure - Group Policy processing architecture - Back up, restore, import, and copy Group Policy Objects through the Group Policy - Management Console - Use Windows PowerShell to manage Group Policy - Implement security using Group Policy - Configure the desktop environment with Group Policy - Configure roaming profiles and Folder Redirection - Assign and publish software packages - Implement AppLocker and software restriction policies - Create and deploy Administrative Templates - Configure Group Policy preferences In this course, you will learn how to reduce costs and increase efficiencies in your network. You will discover how to consolidate the administration of an enterprise IT infrastructure with Group Policy, and you will learn to control and manage computer systems and domain users running Windows Server 2016 and Windows clients. Create Group Policies, implement administrative and security templates, and determine best practices when deploying software packages. Walk away with the experience and tools needed to optimize your enterprise systems and networks, implement administrative and security templates, and determine best practices when deploying software packages. 1 - Introduction to Configuration Management Configuration Management Overview Configuration Management Using Group Policy Group Policy Features Introduced with Later Versions of Windows Using Windows PowerShell in the Configuration Management Process 2 - Using Group Policy Management Tools Local and Domain Policies Using Group Policy Management Console Understanding Group Policy Refresh 3 - Designing a Group Policy Infrastructure Design Stages for a Group Policy Infrastructure Planning your Group Policy Design Designing Your Group Policy Solution Deploying Your Group Policy Solution Managing Your Group Policy Solution 4 - Understanding the Architecture of Group Policy Processing Group Policy Components in AD DS Understanding the Group Policy Deployment Order Modifying Group Policy Processing 5 - Troubleshooting and Backing Up GPOs Using Group Policy Troubleshooting Tools Integration of RSoP Functionality Group Policy Logging Options Backing Up, Restoring, Importing, and Copying GPOs Building Migration Tables 6 - Securing Windows Using Group Policy Exploring the Windows Security Architecture Securing User Accounts Exploring Security Policies Windows Firewall with Advanced Security Implementing Domain Security Security Policy Options for Window Client and Windows Server 7 - Implementing Application Security Using Group Policy Managing UAC Settings Defending Against Malware Using AppLocker to Restrict Software Implementing Windows App Security Settings 8 - Configuring the Desktop Environment with Group Policy Exploring Script Types and Controlling Script Execution Defining the Desktop, Start Menu, and Taskbar Settings Defining the Control Panel Settings Defining the Windows Components Settings Configuring the Printer Management and Pruning Settings Defining the Network Settings Discovering the new Group Policy Settings 9 - Implementing User State Virtualization Configuring Folder Redirection Managing Offline Files Implementing User Experience Virtualization OneDrive for Business 10 - Assigning and Publishing Software Packages Using MSI Packages to Distribute Software Using Group Policy as a Software Deployment Method Deploying Software Setting Up Distribution Points Using the Systems Center Configuration Manager to Distribute Software 11 - Configuration Management with Windows PowerShell Introducing Windows PowerShell Using Windows PowerShell Writing PowerShell Scripts Windows PowerShell Library for Group Policy Windows PowerShell-Based Logon Scripts 12 - Implementing PowerShell Desired State Configuration Introducing Group Policy Preferences Comparing Preferences and Policy Settings Options for Applying Preferences Configure Preference Settings 13 - Configuring Group Policy Preferences Introducing Group Policy Preferences Comparing Preferences and Policy Settings Options for Applying Preferences Configuring Preferences Settings Additional course details: Nexus Humans 50255 Managing Windows Environments with Group Policy training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 50255 Managing Windows Environments with Group Policy course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Join our Web Design Course course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Web Design Course course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Web Design Course course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Web Design Course. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital/PDF Certificate After completing the Web Design Course course, you can order your CPD-accredited Digital/PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Web Design Course is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Web Design Course course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Web Design Course Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Section 01: Introduction Introduction 00:07:00 Section 03: Basics Syntax And First Steps Alert!!! Important: A Must-Watch Video 00:01:00 How the Web Works 00:07:00 What Are Text Editors and Installation 00:05:00 How the Browser Works 00:11:00 Section 02: Basic And General Info And Installation HTML Basic Syntax 00:14:00 HTML Elements 00:06:00 HTML Attributes 00:08:00 HTML Headings 00:04:00 HTML Paragraphs 00:06:00 Section 04: Diving Deeper With HTML And CSS Basics HTML Style Attribute 00:09:00 HTML Formatting 00:04:00 HTML Comments 00:05:00 Simple Intro to CSS 00:16:00 HTML Links 00:06:00 HTML Images 00:08:00 Section 05: Diving Deeper: Tables, Lists And Forms HTML Tables 00:11:00 HTML Lists 00:07:00 First Training (Creating a Simple Menu) 00:00:00 HTML Forms pt.1 00:11:00 HTML Forms pt.2 00:11:00 HTML Forms pt.3 00:08:00 HTML Forms pt.4 00:06:00 Section 06: Getting Advanced And Finishing Up HTML Inline and Block Tags 00:16:00 Classes 00:10:00 Ids 00:08:00 More about the Head 00:09:00 HTML Entities 00:05:00 Section 07: Getting Started With CSS Intro and Revision to CSS 00:05:00 Syntax 00:08:00 Comments 00:00:00 Section 08: Colours Colours pt.1 00:19:00 Colours pt.2 00:08:00 Section 09: Backgrounds Backgrounds pt.1 00:13:00 Backgrounds pt.2 00:05:00 Backgrounds pt.3 00:09:00 Section 10: Borders Borders pt.1 00:07:00 Borders pt.2 00:06:00 Section 11: Margin, Padding And More Margin 00:14:00 Padding 00:08:00 Section 12: Outline Width and Height 00:06:00 Box Model 00:05:00 Training 2 (Building a Simple Form) 00:22:00 Outline pt.1 00:06:00 Outline pt.2 00:05:00 Section 13: Text Text pt.1 00:05:00 Text pt.2 00:07:00 Text pt.3 00:05:00 Section 14: Fonts Fonts pt.1 00:07:00 Fonts pt.2 00:04:00 Fonts pt.3 00:03:00 Section 15: Display Display pt.1 00:11:00 Display pt.2 00:04:00 Display pt.3 00:10:00 Section 16: Position Position pt.1 00:05:00 Position pt.2 00:10:00 Section 17: Z-Index Z-index pt.1 00:07:00 Z-index pt.1 00:07:00 Section 18: Overflow Overflow pt.1 00:08:00 Overflow pt.2 00:03:00 Section 19: Pseudo Classes, Elements And Other Stuff Pseudo Classes 45 00:00:00 Pseudo Elements 00:09:00 Opacity 00:06:00 Cursor 00:04:00 Section 20: Float Float pt.1 00:04:00 Section 21: Outro Outro and Where to Go From Here 00:03:00 Section 22: More Lectures: Update 2022 Videos 45 00:04:00 Sound 45 00:02:00 Youtube Videos 45 00:03:00

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you ready to take your digital design skills to the next level? Whether you're a seasoned professional or just starting out, our comprehensive online course bundle in Digital Design is exactly what you need to succeed in this exciting and rapidly growing field. Digital designers are in high demand worldwide, and the UK is no exception. With more and more businesses transitioning online, the need for skilled digital designers has never been greater. According to Glassdoor, the average salary for digital designers in the UK is around £35,000 per year, with the potential to earn much more as you gain experience and advance in your career. Our Digital Design course bundle includes 10 courses designed to give you a well-rounded education in all aspects of digital design. Here are just a few of the things you'll learn: Learn how to create intuitive, user-friendly interfaces that make it easy for people to interact with your digital products. Discover how to create landing pages that convert visitors into customers with techniques for A/B testing, copywriting, and more. Master the basics of Adobe Photoshop, InDesign, and Illustrator, with hands-on exercises and real-world projects. Take your vector design skills to the next level with this in-depth course on Adobe Illustrator, covering everything from basic shapes to complex illustrations. Learn how to bring your designs to life with animation, including 2D and 3D animation, motion graphics, and more. Build beautiful, responsive websites that look great on any device, with lessons on HTML, CSS, JavaScript, and more. Learn the basics of photography and composition with tips and tricks for taking stunning photos for use in your digital designs. Hone your critical thinking skills with lessons on problem-solving and decision-making. Along with this Digital Design course, you will get 09 premium courses, an original Hardcopy, 10 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Digital Design Bundle Consists of the following Premium courses: Course 01: Advanced Diploma in User Experience UI/UX Design Course 02: Landing Page Design and Conversion Rate Optimisation Course 03: Level 2 Adobe Graphics Design Course Course 04: Adobe Illustrator CC Masterclass Course 05: Diploma in Animation Design Course 06: Modern Web Designing - Level 2 Course 07: Ultimate PHP & MySQL Web Development Course & OOP Coding Course 08: Web Design in Affinity Designer Course 09: Professional Photography Diploma Course 10: Decision Making and Critical Thinking So, enrol now in this Digital Design to advance your career! Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 10 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home Curriculum of the Digital Design Bundle Course 01: Advanced Diploma in User Experience UI/UX Design Module 01: UX/UI Course Introduction Module 02: Introduction To The Web Industry Module 03: Foundations of Graphic Design Module 04: UX Design (User Experience) Module 05: UI Design (User Interface) Module 06: Optimization Module 07: Starting a Career in UX/UI How will I get my Certificate? After successfully completing the Digital Design course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) PS The delivery charge inside the UK is £3.99, and international students have to pay £9.99. CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Digital Design Anyone from any background can enrol in this Digital Design bundle. Requirements Digital Design This Digital Design course has been designed to be fully compatible with tablets and smartphones. Career path Digital Design Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

🚀 Elevate Your Customer Assistance with 'Optimizing Customer Assistance through Zendesk Excellence' 🚀 Are you ready to revolutionize your customer support game and take it to new heights? Introducing our groundbreaking online course: 'Optimizing Customer Assistance through Zendesk Excellence.' 🌟   🌐 Unleash the Power of Zendesk: In today's fast-paced digital world, exceptional customer support is the key to business success. Our comprehensive course is designed to empower you with the knowledge and skills needed to harness the full potential of Zendesk, the leading customer service platform. Whether you're a beginner or a seasoned professional, this course is your gateway to mastering Zendesk like never before.   🛠️ What You'll Learn: ✅ Zendesk Essentials: Navigate through the platform effortlessly and maximize its core features. ✅ Ticket Management Mastery: Streamline your support workflow for quicker issue resolution. ✅ Automation Awesomeness: Implement time-saving automations for a more efficient support process. ✅ Reporting and Analytics: Extract valuable insights to enhance your support strategy. ✅ Integration Wizardry: Seamlessly integrate Zendesk with other tools for a unified support experience.   💼 Who Can Benefit: Customer Support Representatives Service Desk Managers IT Professionals Business Owners Anyone committed to delivering exceptional customer experiences   🎓 Course Highlights: 🔥 Engaging Video Lessons: Learn at your own pace with expert-led video tutorials. 📚 Comprehensive Study Material: Access downloadable resources for offline learning. 💬 Interactive Discussions: Connect with fellow learners and industry experts. 🔧 Practical Assignments: Apply your knowledge in real-world scenarios. 🏆 Certification of Completion: Showcase your expertise with our accredited certification.   🌈 Why Choose Our Course: Proven Expertise: Our instructors are Zendesk certified professionals with years of hands-on experience. Practical Focus: Learn skills you can apply immediately to enhance your customer support operations. Flexible Learning: Access the course anytime, anywhere, and on any device.   🔒 Don't miss out on this opportunity to transform your customer assistance strategy! Enroll now in 'Optimizing Customer Assistance through Zendesk Excellence' and elevate your customer support to unprecedented levels of success. Course Curriculum Basic Overview 00:00 Pricing 00:00 Account Set Up 00:00 E-Mail Set Up 00:00 The Customers Experience with E-Mail Submission 00:00 Setting Up the Guide Center 00:00 Customer Experience with the Guide Center 00:00 Admin - Customer Settings 00:00 Adding Agents - Agent Settings 00:00 Ticket Settings 00:00 Setting a Customer Schedule 00:00 Admin - Account Settings - Part 1 00:00 Admin - Account Settings - Part 2 00:00 Admin - Business Rules - Automation 00:00 Business Rules - Triggers 00:00 Website Widget 00:00 Admin Channels - E-Mail - Part 1 00:00 Admin Channels - E-Mail - Part 2 00:00 Managing Ticket Views 00:00 Conclusion 00:00 Advanced Overview - Research 00:00 Social Media Channels 00:00 Enable Live Chat Channel 00:00 Ticket Forms 00:00 Ticket Fields 00:00 Managing the Ticket View 00:00 Adding Support Agents and Team Members 00:00 Managing Help Participants 00:00 Managing Applications -Autoresponders 00:00 Adding Applications - Mailchimp 00:00 Adding Applications - Webinars 00:00 Extending Applications - Zapier 00:00 Extending Applications - Zoom 00:00 Extending Applications - Stripe 00:00 Extending Applications - PayPal 00:00 Live Example - Editing Settings 00:00 Extending Applications - Zoom 00:00 Live Example - Customer Experience 00:00 Live Example - Extending Applications 00:00 Conclusion 00:00