4619 Courses

Managing Complex Projects: On-Demand As knowledge and technology expand exponentially, organizations are finding that the tools, processes, and methods used to select, plan, and manage their projects are insufficient for the challenges posed by them. The goal of this course is to provide participants with a working knowledge of project complexities and a framework for managing the ambiguities involved in today's fast-changing, competitive, and technology-based environment As knowledge and technology expand exponentially, organizations are finding that the tools, processes, and methods used to select, plan, and manage their projects are insufficient for the challenges posed by them. Complex projects don't necessarily follow the rules of traditional projects - in many instances the projects' end-products, and the methods by which they will be produced, are not easily defined. Stakeholder diversity and geographical dispersion contribute to the difficulties project managers face in their efforts to gain acceptance of project goals, objectives, and changes. Additionally, hierarchic leadership styles, traditional lifecycle approaches, and traditional project manager competencies may no longer maximize the efficiencies that need to be realized on complex projects. The goal of this course is to provide participants with a working knowledge of project complexities and a framework for managing the ambiguities involved in today's fast-changing, competitive, and technology-based environments. What you Will Learn The learning objectives of this workshop are to enable participants to: Appreciate complexity and its impact on the management of projects Describe the differences among traditional, complicated, and complex projects Explain the effects of complexity on the PMBOK® Guide's process groups Apply a high-level model in the management of real- world projects Complexity and Projects Some characteristics of complex systems Important models/characteristics of complex projects Major players in project complexity Landscapes and project typologies A supplemental framework for complex projects Framing Framing overview Potential pitfalls in framing complex projects Possible solutions Inception Centrality of risk management PM competencies, selection Stakeholder identification, analysis Blueprint Collaborative planning Stakeholder engagements Alternative methodologies/life cycles Collaborative scheduling Procurement management Oversight, Navigation, and Adjustment Leadership and the project team Stakeholder management Networks Close and Continuous Improvement Transition/support Post-project evaluations Rewards/Recognition

Overview Enrol in our Procurement & E-Procurement today and build the necessary skills, knowledge and experience to transform your career. The Procurement & E-Procurement could enhance your continuing professional development thus propelling you more towards your dream job. This Procurement & E-Procurement could be your key if you are interested in a long term career in the field of Procurement & E-Procurement. This Procurement & E-Procurement course consists of a number of easy to digest, in-depth modules which are designed to provide you with detailed knowledge of Procurement & E-Procurement. This Procurement & E-Procurement aims to accompany you through your journey to help you become a master of Procurement & E-Procurement. Learn through a mixture of interactive lessons and online study materials How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment in this Procurement & E-Procurement. It is available to all students, of all academic backgrounds. Requirements Our Procurement & E-Procurement is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 12 lectures • 04:33:00 total length •Module 01: Supply Chain Basics: 00:17:00 •Module 02: Role of Procurement in an Organisation: 00:23:00 •Module 03: The Purchasing Cycle: 00:14:00 •Module 04: Purchasing Toolkits: 00:32:00 •Module 05: Managing Competitive Bids: 00:22:00 •Module 06: Quality Management: 00:40:00 •Module 07: Supplier Relationship Management: 00:22:00 •Module 08: Analysing and Reducing Risk in the Supply Chain: 00:15:00 •Module 09: Improving Efficiency and Accuracy: 00:10:00 •Module 10: Category Management: 00:31:00 •Module 11: Inventory Management: 00:24:00 •Module 12: E-Procurement: 00:23:00

Business analysis Online Training Business analysis UK This exceptional Business Analysis could be your path to success in any business environment throughout the world. Enjoy the freedom to study whenever and wherever you want, at your own pace. Enroll in our Business Analysis course and build yourself a successful career as a business analyst. Courses are included in this Business Analysis Course 01: Business Analysis Course 02: Level 7 Business Management Course 03: Level 7 Operations Management Business Analysis Training Business Analysis provides important modules that teach learners about their need and succession in their professional life. This Business Analysis course will assist you in learning from the ground up and advancing to a higher degree of professionalism. Learners are led through the Business Analysis throughout 12 motivating modules. Assessment Method Of Business Analysis After completing each module of the Business Analysis course, you will find automated MCQ quizzes. Certification Of Business Analysis After completing the MCQ/Assignment assessment for this Business Analysis course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Business Analysis Training This Business Analysis course is perfect for Students, Recent graduates, Job Seekers or anyone interested in business analysis. Requirements Business Analysis Online There are no specific requirements for this Business Analysis course. Career path Business Analysis Training This Business analysis bundle can prepare you for a successful career in almost any business setting. Certificates Certificate of completion Digital certificate - Included

Looking to earn millions and always be in the spotlight? Then becoming a Football Agent is the perfect option for you! Being a football agent might be an exciting career option if you are interested in the sports world. You represent football players and handle chances to assist them in advancing their careers in this profession. Learning about this Football Agent career, including its usual tasks and qualifications, will help you decide whether it is a good fit for you and your professional objectives. In this Football Agent course, we will explain how to become a football agent and the requirements required for this position. Along with this Football Agent bundle, you will get 11 premium courses, an original hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Football Agent Bundle Consists of the following Premium courses: Course 01: Football Agent Course 02: English Law and Legal System Level 3 Course 03: Law and Contracts - Level 2 Course 04: Level 3- Public Relations Course Course 05: Stakeholder Management Course 06: Facilities Management Level 3 Course 07: Business Management Advanced Diploma Course 08: Investment Course 09: Basic Business Finance Course 10: Level 3 Tax Accounting Course 11: Effective Communication Skills Diploma Key features of this Football Agent course: This Football Agent bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Football Agent is entirely online 24/7 Learner support This Football Agent training has covered all the latest topics to keep you better prepared for your Football Agent career. Many people wish to be football agents but lack the resources to do it professionally. Consider how you would react if I told you that you could study the Football Agent fundamentals of this job in a professional manner. Imagine yourself taking a significant step towards becoming an agent! Doesn't it sound good? It is, after all, possible now. So, enrol in our Football Agent course and reap the benefits of it further in your career. Course Curriculum of Football Agent Bundle: Course 01: Football Agent Module 01: Introduction to Football Agent Module 02: Duties and Functions of Sports Agent Module 03: Characteristics, Types and Socio-Economic Aspects of Sports Agents Module 04: Sports Agency Model and Regulations Module 05: Representative Bodies and Brand Building Module 06: Networking, Sponsorship and Required Skills Module 07: Becoming a Sports Agent ---------- 10 more additional courses Certificates after the completion of Football Agent training: PDF Certificate: Free (Previously, it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Football Agent for everyone Requirements This Football Agent course has been designed to be fully compatible with tablets and smartphones. Career path The Football Agent course will teach you the fundamental skills and knowledge required to pursue a profession in the following careers: Football Agent. Football Supervisor. Community Coach. Football agents can earn up to 25% commission on any sponsorship arrangements their clients secure. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Football/Sports Agent) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The Professional Certificate in Project Manager - Role and Skills aim to prepare the learner for the role of a Project Manager. The course will enable the project manager to review technique and concepts used in dealing with stakeholders, managing teams, acquiring technical knowledge and developing human skills to manage people working on the project.  Learning Outcomes After the successful completion of the certificate, the student will be able to learn: Business management responsibilities of the project manager Project manager and the software/systems product How the project manager manages the development team Project manager relations with all stakeholders Project Manager as a person - Qualities and skills VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Project Manager - Role And Skills PROJECT MANAGER - ROLE AND SKILLS Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for very one eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Project Manager Project coordinator Human Resource Manager Team leader Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Overview This comprehensive course on Project Management Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Project Management Course comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Project Management Course. It is available to all students, of all academic backgrounds. Requirements Our Project Management Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.   Course Curriculum 19 sections • 19 lectures • 07:33:00 total length •Introduction to Project Management: 00:22:00 •PMBOK and PMI: 00:14:00 •Global Project Management: 00:39:00 •Project Life Cycle: 00:29:00 •Time Management: 00:40:00 •Quality Management: 00:21:00 •Effective Planning & Scheduling: 00:46:00 •Human Resource Management: 00:17:00 •Performance Management: 00:19:00 •Talent Management: 00:19:00 •Organising Meeting and Conferences: 00:28:00 •Managing Resources: 00:18:00 •Change Management: 00:23:00 •Business Resilience and Crisis Management: 00:18:00 •Conflict Management: 00:14:00 •Stress Management: 00:16:00 •Communication Skills: 00:25:00 •Procurement & Purchasing Management: 00:21:00 •Risk Management: 00:24:00

Overview This comprehensive course on Supply Chain Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Supply Chain Management comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online written test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Supply Chain Management. It is available to all students, of all academic backgrounds. Requirements Our Supply Chain Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 11 lectures • 02:59:00 total length •An Overview of Supply Chain Management: 00:17:00 •Role of logistics of Supply Chain: 00:19:00 •Customer Response Principles and Systems: 00:15:00 •Supply Chain System and Principles: 00:15:00 •Global Supply Chain Operations: 00:17:00 •Inventory Strategies for Supply Chain: 00:15:00 •Warehouse Management and Operations: 00:13:00 •Supply Chain Design and Monitoring: 00:15:00 •Supply Chain Network and Evaluating: 00:18:00 •Supply Chain Planning and New Business Concepts: 00:17:00 •Aligning Supply Chain Process with Your Business: 00:18:00

This course will teach you the key aspects of leadership, communication, and team-building. This course is suitable for anyone who wants to become a better manager, supervisor, or leader and advance their career prospects.

Getting Started The Level 7 program is intended for the learners to critically assess, challenge and create various current management tools, strategies and models. The prominence put on existing administration ideas and models is that they apply to 21st-century business conditions and settings, which go beyond the routine inspection of Anglo-American management models. The program gives an exclusive opportunity for learners as it is not centred upon the Anglo-American models. Level 7 program also finds importance for ensuring the ability to adapt management concepts, tools and techniques to align with the organisation's culture and apply critical reflective thinking. The primary intention of the mandatory unit is to provide a holistic study of the main issues necessary for strategic decision-making, planning and enabling the organisation to meet its objectives. The optional unit allows learners to choose a specialisation in their study to support specific career directions. The Finance for Managers unit is meant for learners who need to gain experience in the finance sector. Qualifi may add further Options to the qualification later, subject to market demand and feedback. Key Benefits   This qualification will benefit the learner: To understand and apply the principles of strategic leadership in a business environment. To review and apply the principles of business management in the industry. Analyze problem-solving techniques specific to business and industry. Manage one's personal development and growth. To understand and apply the principles of strategic management. Upon completing this Level 7 Diploma, learners can join a university partner to complete a dissertation to receive a full master's degree, i.e. directly into the MBA (Top-Up) awarded by Anglia Ruskin University or progress to the Qualifi Level 8 Diploma in Strategic Management and Leadership.   Key Highlights Want to be recognized as one of your company's best managers or influential leaders? Then, QUALIFI Level 7 Diploma in Strategic Management & Leadership is the ideal starting point for your career journey. The Level 7 Diploma is created to develop and reward today's and future business managers and continue bringing recognition and professionalism to the management sectors. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The Qualifi Level 7 Level Diploma in Strategic Management and Leadership can open many career pathways including, but not limited to: Business Analyst, with an estimated average salary of £52,500 per annum Consumer Insight Analyst, with an estimated average salary of £38,705 per annum Product Strategist with an estimated average salary of £57,555 per annum Strategic Initiatives Associate, with an estimated average salary of £42,000 per annum Project Analyst with an estimated average salary of £52,213 per annum Financial Analyst with an estimated average salary of £54,000 per annum Compliance Officer, with an estimated average salary of £54,190 per annum Research Investigator with an estimated average salary of £42,873 per annum   About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements The qualifications have been made available to all without artificial barriers denying access and progression. The primary requirement is to get through the interview, and they are expected to hold the following: Level 6 Qualification or First Degree. We also accommodate managers with significant years of experience despite not having formal qualifications. The criteria for admission will be through an interview for those who can demonstrate the skills to cope with the demands of the course. Progression   Learners completing the QUALIFI Level 7 Diploma in Strategic Management and Leadership will progress to: The QUALIFI Level 8 Diploma in Strategic Management and Leadership, or A university partner to complete a dissertation to receive a full master's degree or Directly into employment in an associated profession. With QUALIFI, the learners can progress to several Universities to pursue a Master's degree once they have completed a dissertation. The pathway indicates the learner's progress towards a University degree and is based on the University's review of QUALIFI's learning programs and outcomes. Further information is available here: http://QUALIFI.net/learning-pathways/   Why gain a QUALIFI Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore how to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also learn to face and solve issues then and there through exposure to all the units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgement, own and take responsibility for decisions and actions; Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Manage Team Performance to Support Strategy Reference No : 702 Credit : 15 || TQT : 150 Management Team Performance to Support Strategy ' This Unit provides an overview of how teams perform within the organization to achieve the organization's strategic objectives. The Unit is also to evaluate team performance goals critically and to equip students with the right tools and techniques to monitor future team performance. UNIT2- Information Management and Strategic Decision Taking Reference No : 704 Credit : 15 || TQT : 150 Information Management and Strategic Decision It helps to evaluate the impact of Management Information System in an organization. The unit also will provide students to identify the appropriate data and information to support strategic decisions and align your shorter-term plans with this deeper, broader mission giving your operations clarity and consistency. UNIT3- Leading a Strategic Management Project Reference No : 705 Credit : 15 || TQT : 150 Leading a Strategic Management Project," This unit will identify and justify a strategic investigative project and develop students with the knowledge, skills, and provide analytical capabilities to formulate the project research methodology. UNIT4- Strategic Direction Reference No : 706 Credit : 15 || TQT : 150 Strategic direction' The unit helps you to know more about the actions you are taking to achieve the goals of your organizational strategy. And it will also understand where different strategic options may lead the organization to change its direction and identifying success and progress for the organization. UNIT5- Strategic Planning Reference No : 711 Credit : 15 || TQT : 150 Strategic planning" this unit you will help you to know more about the strategic planning process, strategic thinking concepts, skills and knowledge required to define the vision and mission for an organisation and that will be supported by stakeholders and other organisational leaders. UNIT6- Development as a Strategic Manager Reference No : 724 Credit : 15 || TQT : 150 Development as a Strategic Manager" The unit is designed for personal development plan to direct leadership development in a complex environment and to be able to identify personal skills to achieve strategic ambitions by critically analyzing and evaluating the strategic direction of the organization. UNIT7- Strategic Marketing Reference No : 708 Credit : 15 || TQT : 150 This unit you will help you to know more about the relationship between the marketing plan and strategic objectives. And it will provide an experiential learning environment in which you will gain not only an appreciation but also a personal feel for the tasks of strategic marketing planning and decision making. UNIT8- Organisational Change Strategies Reference No : 710 Credit : 15 || TQT : 150 his unit will understand how to apply solutions to organizational change and how to develop a change strategy using implementation models. And it provides on the leadership and implementation of organizational change in a large variety of settings. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.