11045 Courses

The course price includes Refreshments, Car Parking Fees, Workbooks, Resources including access to our Trainer Resource Pack via the Approved Trainer HUB, Approved Trainer Membership, Approved Trainer T-Shirt, Ongoing Quality Assurance , support and Certification. We deliver this course to small groups a maximum of 4 people attend this course at our training premises ensuring all our learners receive Quality time with the Trainers/ Assessors delivering the course.

FAA Level 2 Award In First Aid For Mental Health (RQF) Classroom (1 day course) or Virtual (3 x 2½ hour sessions) Gives learners knowledge of Mental Health First Aid Gives learners the skills to help those with mental health problems and improve mental health in the workplace Course Contents: What is Mental Health? Why people develop mental health conditions What the role of a mental health first aider is Knowing how to provide advice and practical support Knowing how to recognise and manage stress Understand the impact of substance abuse on mental health Understand the first aid action plan for mental health and be able to put it in place Know how to implement a positive mental health culture in the workplace Recognising a range of mental health conditions: Depression Anxiety Psychosis Eating disorders Suicide Self-harm Benefits of this course: 37% of all work-related ill-health is due to mental health problems Problems with mental health cover 45% of all working days lost A whopping 12.8 million working days, or 49, 042 years, were lost due to mental health problems in 2018/19 602,000 workers suffered from work-related stress, depression or anxiety in 2018/19 One in four people will have a mental health problem at some point during their lives Whether work is causing or aggravating mental health problems, employers have a legal responsibility towards their employees Work-related mental health issues must to be assessed to measure the levels of risk to staff Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable This full day Mental Health First Aid course gives a good grounding to help others in the workplace Accredited, Ofqual regulated qualification Our Mental Health First Aid Courses are nationally recognised, Ofqual regulated qualifications accredited by First Aid Awards Ltd in association with NUCO Training. This means that you can be rest assured that your Mental Health First Aid Certificates fulfill the upcoming legal requirements and are a very good way to make sure you and your employees have a supporting workplace to deal with staff's mental health conditions. The Ofqual Register number for this course is 603/3769/2

Are you being mistreated at work? Are you a woman who's paid a lower salary than men for doing the same role? This Strategies for Women at Work to Earn More course will teach you the skill of negotiation to bridge the wage gap and introduce you to the strategies for earning more at work. In this short course, you will learn how to negotiate better in order to address your concern to your boss. You will also learn about standard fair wage laws in America. This course will give you a clear idea about your rights to receive equal wages and will teach you the art of winning a negotiation right from the very beginning. You will also get tips on how to close the gap further.This course will particularly benefit human resource personnel who want a better understanding of wage gaps and unequal pay. If you're a working woman who wants to bring about positive change in the workplace and inspire others to do the same, this course is for you. What you'll learn Broaden your understanding of the wage gap and the underlying reasons behind the gap Equip yourself with tips and tricks that will impact your earning in a positive way Familiarise with American fair wage laws Learn the skill of winning every wage negotiation and start earning what you deserve Get valuable course material, video lessons and assignments for better learning Obtain a certificate of achievement upon completion Get lifetime course access Access this course from any device with an internet connection Requirements You can be at any point in your career, and even still in college to benefit from this course. Who this course is for: Women in the workplace at any point in their career. In addition, Human Resources professionals who want to better understand the wage gap. This will benefit any woman in the workplace, but be aware, we discuss briefly United States Laws. If you are joining from another company, check out employment law that applies to gender in your country. What's the Big Deal About the Wage Gap? Why every woman at work or as an entrepreneur needs this course FREE 00:03:00 United States Laws About Fair Wages- Know Your Rights 00:03:00 Women Don't Ask: Some Key Differences Between Men and Women at Work 00:04:00 Why do women sit back and wait for fair compensation, while men ask frequently? 00:06:00 Negotiation Tactics for Woman Negotiation for Women and the Perils of Acting Like a Man 00:05:00 Negotiation Tactics for Women-Walking the Fine Line to Success 00:04:00 How To Win During The Initial Salary Negotiation 00:04:00 How to Further Close the Gap- Winning with Choices 00:03:00 Your Reading List and the Important Researchers Who Help Us Understand the Issue 00:02:00

🌟 Elevate Your Customer Service to Extraordinary Heights! 🌟   Are you ready to revolutionize the way you interact with your customers? Welcome to the 'Customer Service Masterclass - An Unforgettable Support Experience' - the ultimate online course designed to transform your customer service from ordinary to extraordinary!   🚀 Why Choose Our Masterclass?   ✨ Create Unforgettable Experiences: Learn the art of crafting memorable interactions that leave a lasting impression on your customers. From first contact to issue resolution, discover the secrets to building meaningful connections.   ✅ Master Proactive Problem-Solving: Anticipate your customers' needs before they even realize it! Uncover proven strategies to address concerns efficiently and effectively, turning potential problems into opportunities to showcase your stellar service.   🌐 Navigate the Digital Landscape with Ease: In today's digital age, customer service goes beyond face-to-face interactions. Gain insights into managing online inquiries, social media interactions, and virtual support channels with finesse.   🔥 Boost Customer Satisfaction and Loyalty: Happy customers are loyal customers. Uncover the techniques that will not only meet but exceed customer expectations, fostering loyalty that lasts a lifetime.   📈 Measure and Improve: Dive into the world of analytics and feedback to continuously enhance your service. Discover how to turn data into actionable insights, driving ongoing improvements for an ever-evolving customer experience.   🎓 What You'll Learn: The Psychology of Customer Satisfaction Effective Communication Strategies Handling Challenging Situations with Grace Implementing Proactive Customer Service Harnessing Technology for Seamless Support Building a Customer-Centric Culture within Your Team   🎁 Exclusive Bonuses: Enroll now and receive: 📚 Comprehensive Course Materials 🗣️ Access to a Thriving Community of Like-Minded Professionals 📈 Practical Tools and Templates for Immediate Implementation   👩‍💻 Who Should Enroll: Customer Service Representatives Support Team Leaders Entrepreneurs and Small Business Owners Anyone Passionate about Delivering Exceptional Service   💡 Ready to Stand Out in a Crowded Marketplace? Don't miss out on the chance to take your customer service to new heights. Join the 'Customer Service Masterclass' and unlock the key to creating an unforgettable support experience for your customers. Enroll now and let excellence become your standard!   🚀 Transform today, thrive tomorrow! 🚀   Course Curriculum

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Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn how to support employees living with chronic health conditions and get answers to your workplace wellbeing questions from recognised experts in the field.

This course will be mainly focusing on machine learning algorithms. Throughout this course, we are preparing our machine to make it ready for a prediction test.

This foundational course introduces the key concepts behind experience thinking and user experience design. It's a great place to start your learning journey!