11045 Courses

The course price includes Refreshments, Car Parking Fees, Workbooks, Resources including access to our Trainer Resource Pack via the Approved Trainer HUB, Approved Trainer Membership, Approved Trainer T-Shirt, Ongoing Quality Assurance , support and Certification. We deliver this course to small groups a maximum of 4 people attend this course at our training premises ensuring all our learners receive Quality time with the Trainers/ Assessors delivering the course.

Are you being mistreated at work? Are you a woman who's paid a lower salary than men for doing the same role? This Strategies for Women at Work to Earn More course will teach you the skill of negotiation to bridge the wage gap and introduce you to the strategies for earning more at work. In this short course, you will learn how to negotiate better in order to address your concern to your boss. You will also learn about standard fair wage laws in America. This course will give you a clear idea about your rights to receive equal wages and will teach you the art of winning a negotiation right from the very beginning. You will also get tips on how to close the gap further.This course will particularly benefit human resource personnel who want a better understanding of wage gaps and unequal pay. If you're a working woman who wants to bring about positive change in the workplace and inspire others to do the same, this course is for you. What you'll learn Broaden your understanding of the wage gap and the underlying reasons behind the gap Equip yourself with tips and tricks that will impact your earning in a positive way Familiarise with American fair wage laws Learn the skill of winning every wage negotiation and start earning what you deserve Get valuable course material, video lessons and assignments for better learning Obtain a certificate of achievement upon completion Get lifetime course access Access this course from any device with an internet connection Requirements You can be at any point in your career, and even still in college to benefit from this course. Who this course is for: Women in the workplace at any point in their career. In addition, Human Resources professionals who want to better understand the wage gap. This will benefit any woman in the workplace, but be aware, we discuss briefly United States Laws. If you are joining from another company, check out employment law that applies to gender in your country. What's the Big Deal About the Wage Gap? Why every woman at work or as an entrepreneur needs this course FREE 00:03:00 United States Laws About Fair Wages- Know Your Rights 00:03:00 Women Don't Ask: Some Key Differences Between Men and Women at Work 00:04:00 Why do women sit back and wait for fair compensation, while men ask frequently? 00:06:00 Negotiation Tactics for Woman Negotiation for Women and the Perils of Acting Like a Man 00:05:00 Negotiation Tactics for Women-Walking the Fine Line to Success 00:04:00 How To Win During The Initial Salary Negotiation 00:04:00 How to Further Close the Gap- Winning with Choices 00:03:00 Your Reading List and the Important Researchers Who Help Us Understand the Issue 00:02:00

🌟 Elevate Your Customer Service to Extraordinary Heights! 🌟   Are you ready to revolutionize the way you interact with your customers? Welcome to the 'Customer Service Masterclass - An Unforgettable Support Experience' - the ultimate online course designed to transform your customer service from ordinary to extraordinary!   🚀 Why Choose Our Masterclass?   ✨ Create Unforgettable Experiences: Learn the art of crafting memorable interactions that leave a lasting impression on your customers. From first contact to issue resolution, discover the secrets to building meaningful connections.   ✅ Master Proactive Problem-Solving: Anticipate your customers' needs before they even realize it! Uncover proven strategies to address concerns efficiently and effectively, turning potential problems into opportunities to showcase your stellar service.   🌐 Navigate the Digital Landscape with Ease: In today's digital age, customer service goes beyond face-to-face interactions. Gain insights into managing online inquiries, social media interactions, and virtual support channels with finesse.   🔥 Boost Customer Satisfaction and Loyalty: Happy customers are loyal customers. Uncover the techniques that will not only meet but exceed customer expectations, fostering loyalty that lasts a lifetime.   📈 Measure and Improve: Dive into the world of analytics and feedback to continuously enhance your service. Discover how to turn data into actionable insights, driving ongoing improvements for an ever-evolving customer experience.   🎓 What You'll Learn: The Psychology of Customer Satisfaction Effective Communication Strategies Handling Challenging Situations with Grace Implementing Proactive Customer Service Harnessing Technology for Seamless Support Building a Customer-Centric Culture within Your Team   🎁 Exclusive Bonuses: Enroll now and receive: 📚 Comprehensive Course Materials 🗣️ Access to a Thriving Community of Like-Minded Professionals 📈 Practical Tools and Templates for Immediate Implementation   👩‍💻 Who Should Enroll: Customer Service Representatives Support Team Leaders Entrepreneurs and Small Business Owners Anyone Passionate about Delivering Exceptional Service   💡 Ready to Stand Out in a Crowded Marketplace? Don't miss out on the chance to take your customer service to new heights. Join the 'Customer Service Masterclass' and unlock the key to creating an unforgettable support experience for your customers. Enroll now and let excellence become your standard!   🚀 Transform today, thrive tomorrow! 🚀   Course Curriculum

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Hot Deal: Upto 50% OFF| 27 in 1 Premium Bundle| ++Gifts: 1 PDF & 1 Transcript Certificates| CPD Accredited| Tutor Support

Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn how to support employees living with chronic health conditions and get answers to your workplace wellbeing questions from recognised experts in the field.

This course will be mainly focusing on machine learning algorithms. Throughout this course, we are preparing our machine to make it ready for a prediction test.

This foundational course introduces the key concepts behind experience thinking and user experience design. It's a great place to start your learning journey!

People in today's stressed-out society frequently deal with academic stress, divorce, losing their jobs, and many other issues. This Counselling course can assist you if you're interested in guiding people through challenging life issues in individuals, families, and communities. So Enrol in our course to gain the counselling skills you need to assist people in leading fulfilling lives. The notion of counselling, mental health and the laws governing it, as well as how to raise awareness of mental health, are some of the significant topics covered in this bundle course. You will gain knowledge about neuropsychology, child development, marital therapy, and counselling techniques for enhancing relationships. You'll learn how to improve your self-awareness and problem-solving skills by altering the way you think and act by utilising the power of painting, sketching, and modelling. Additionally, you will learn how to control your emotions and unsettling ideas with the Emotional Freedom Technique (EFT). The Counselling bundle also includes information on antisocial behaviour, body and brain optimisation for optimal performance, and dealing with addiction while also suffering from despair, anxiety, or another mental health issue. You will also comprehend domestic abuse and autism awareness. Additionally, you will discover how to enhance mental wellness through diet and nutrition. After completing this Counselling course along with further education and training, you may engage in the counselling profession. With experience, you can specialise in addiction, relationships, or bereavement support or work your way up to supervisor or trainer status for counsellors. You might transition into management or consulting as you gain expertise. This Counselling Bundle Consists of the following Premium courses: Course 01: Counselling Course Course 02: Mental Health Course Course 03: Mental Health Laws and Awareness - Level 2 Course 04: Neuropsychology and Development of Children Course 05: Couples Therapy & Counselling Course 06: Level 2 Art Therapy Course Course 07: Cognitive behavioural therapy Course 08: EFT - Emotional Freedom Technique Course 09: Anti Social Behaviour Course 10: Biohacking Your Physical and Mental Health Course 11: Addiction and Mental Health - Dual Diagnosis Course 12: Domestic Violence and Abuse Awareness - Level 2 Course 13: Understanding Autism Awareness and Diagnosis Level 2 Course 14: Food and Mood: Improving Mental Health Through Diet and Nutrition Learning outcome: Discover the qualities required to work as a counsellor. Learn more about the concept of mental health. Recognise mental health laws and learn how to be informed. Comprehend child development and neuropsychology. Know about couples therapy and counselling for improving relationships. Increase self-awareness with modelling, drawing, and painting. Improve your problem-solving skills by altering the way you think and act. Try the EFT for managing emotions and troubling thoughts. Uncover the various forms of antisocial behaviour which can be seen. Use biohacking to enhance your body's function and the health of your brain. Learn how to manage mental health issues while addressing addiction. Know the concept of domestic violence and how to recognise abuse. Have a basic understanding of autism awareness and the diagnosis process. Discover how to enhance one's mental health through diet and nutrition. Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Counselling expertise and essential knowledge, which will assist you in reaching your goal. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone who wants to improve their talents or advance their professions should take this Counselling course. Students with a passion for psychology will find this course especially engaging. Leaders/managers, coaches, teachers, and parents can get benefit from counselling course. This course might be useful to professionals studying counselling techniques or to anyone who enjoys learning new things for their own benefit. Requirements Our Counselling course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path After completing this Counselling course along with further education, training, and experience, you might be qualified to apply for a variety of trendy and in-demand occupations. Youth worker - Salary: £18,000 to £33,000 Social work assistant - Salary: £18,200 to £28,000 Cognitive behavioural therapist - Salary: £33,706 to £47,672 Art therapist - Salary: £33,706 to £47,672 Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Counselling Course) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Counselling Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.