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Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning
Effectively oversee the planning, design, and execution of a building project with the Construction Management Diploma Level 5 course. This certificate program is designed to teach fundamental methods of construction and management, covering all aspects of construction projects, from planning and scheduling to management theories and cost estimation. You will also explore the project delivery and production process, project control techniques, and how to schedule construction materials. Throughout this construction project management course, you will develop essential management skills and practical, real-world knowledge, to boost your professional development. This course is ideal for those who already work in the construction industry and are seeking a more senior role. Learning Objective: Understand the role and responsibilities of a Construction Manager Identify the different elements of the design and construction process Explore methods of project delivery and current industry trends Develop your problem-solving, communication and decision-making skills Learn the characteristics of a successful construction project Explore estimation strategies for working out the cost of a construction project Demonstrate a solid understanding of modern construction planning Familiarise with construction materials and equipment safety procedures Explore the basic components of a supply chain management system Who is This Course for? This Construction Management Diploma Level 5 is ideal for beginners who want an introduction to this field to develop the essential skills required for project planning, design and construction work. No previous experience is required to enrol and learners from all academic backgrounds will benefit from this specialist beginners training. Train online from the comfort of your own home and study at your own pace, with our distance learning program. On successful completion, learners will receive a certificate of achievement, which will help them to advance their career opportunities in this field. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the course. Good understanding of English language, numeracy and ICT are required to attend this course. Career Path: After completing your online studies, you will have the opportunity to explore a wide range of job roles within the field of construction management, including: Construction Manager Assistant Project Manager Development Project Manager Building Inspector Construction Assistant Construction Supervisor Project Assistant Course Curriculum Module 01: Introduction to Construction Management Introduction to Construction Management 01:00:00 Assessment Module 01 Module 01 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00 Module 02: Construction Project Stages Construction Project Stages 01:00:00 Assessment Module 02 Module 02 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00 Module 03: Estimating Construction Project Costs Estimating Construction Project Costs 00:30:00 Assessment Module 03 Module 03 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00 Module 04: Construction Project Planning Construction Project Planning 00:40:00 Assessment Module 04 Module 04 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00 Module 05: Site Organisation in the Construction Industry Site Organisation in the Construction Industry 00:40:00 Assessment Module 05 Module 05 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00 Module 06: Construction Resource Management Construction Resource Management 00:40:00 Assessment Module 06 Module 06 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00 Module 07: Subcontracting in the Construction Industry Subcontracting in the Construction Industry 00:30:00 Assessment Module 07 Module 07 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00 Module 08: Construction Cost and Time Control Part 1: Construction Cost Control 00:35:00 Part 2: Time Management in the Construction Industry 00:30:00 Assessment Module 08 Module 08 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00 Module 09: Equipment Cost Management Equipment Cost Management 00:20:00 Assessment Module 09 Module 09 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00 Module 10: Elements of Contractor Failure Elements of Contractor Failure 00:25:00 Assessment Module 10 Module 10 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00 Module 11: Supply Chain Management in the Construction Industry Supply Chain Management in the Construction Industry 00:20:00 Assessment Module 11 Module 11 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00 Module 12: Quality Management in the Construction Industry Quality Management in the Construction Industry 00:30:00 Assessment Module 12 Module 12 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00 Module 13: Human Resources Management Human Resources Management 00:45:00 Assessment Module 13 Module 13 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00 Module 14: Risk Analysis and Management Risk Analysis and Management 00:25:00 Assessment Module 14 Module 14 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00 Module 15: Health and Safety in the Construction Industry Part 1: Key Legislation and Regulations for The Construction Industry 00:30:00 Part 2: Managing Safety within the Construction Industry 00:20:00 Assessment Module 15 Module 15 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00 Module 16: Sustainability and the Environment Sustainability and the Environment 00:25:00 Assessment Module 16 Module 16 Final Quiz Exam - Construction Management Diploma Level 5 00:10:00
Earn your Level 4 Diploma in Youth Work - QLS Endorsed, and develop the skills needed to make a positive impact on young people’s lives. This course covers key topics such as youth development, safeguarding, communication skills, and youth engagement strategies. With QLS endorsement, you'll gain a recognized qualification that opens doors to a rewarding career in youth work, helping guide and support young individuals in achieving their potential.