11877 Courses

The KYC and Customer Identity Management Mini Bundle is your fast pass into financial services careers demanding expertise in KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management. As businesses grow digitally, these skills are indispensable for staying hireable and effective. If you’re seeking roles that combine compliance with customer interaction, this bundle was created to get you noticed by employers—and hired. Description Financial services demand precision and professionalism. This mini bundle combines essential skills in KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management to prepare you for modern workplace challenges. Understanding KYC is foundational, while strong Communication Skills and Negotiation Skills enable you to navigate client conversations effectively. Employers also value Self Organisation for managing compliance deadlines and workflows, and Online Meeting Management skills to excel in today’s remote and hybrid environments. Investing in all five skills in one bundle gives you a competitive edge employers seek. Don’t wait while others grab this opportunity to build a future-proof career. FAQ Who is this bundle aimed at? Professionals or newcomers wanting to specialize in financial services roles requiring KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management. Will this bundle improve my remote working skills? Yes. With Online Meeting Management and Self Organisation, you’ll be well-prepared for digital and remote workflows alongside KYC, Communication Skills, and Negotiation Skills. Is this a limited time offer? Yes. Bundles combining KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management won’t be available indefinitely. Secure your spot today.

The Ethical Hacking – Cyber Security Courses Mini Bundle brings together five key subjects that offer insight into the secure (and insecure) world of tech: Cyber Security, GDPR, IT, Network Engineering, and HTML. Think of it as a no-nonsense starting point for those who want to understand how data flows, how breaches happen, and how not to be the person who clicked the wrong link. Designed to build foundational awareness, this bundle balances technical ideas with straightforward explanations. You’ll explore threats, protocols, basic web structure, and legal responsibilities—without any intimidating jargon. Whether you’re guarding your own laptop or setting the stage for a future IT path, this bundle keeps it clean and clever. Learning Outcomes: Identify key cyber threats and digital safety measures. Learn how GDPR applies to online data management. Understand HTML structure for basic webpage formatting. Explore computer networks and how they interact securely. Recognise IT system functions and common digital terms. Build digital literacy with entry-level cyber security skills. Who is this Course For: Beginners interested in IT and system security basics. Aspiring tech professionals seeking cyber-focused insights. Office staff managing GDPR-sensitive digital records. Support workers dealing with online portals or data. Students exploring pathways into digital infrastructure. Junior staff in network or admin-based roles. Developers looking to grasp security foundations. Curious minds who enjoy decoding tech puzzles. Career Path: IT Administrator – £27,000/year Cyber Security Trainee – £28,500/year HTML Email Developer – £29,000/year Network Support Assistant – £26,500/year Data Protection Assistant – £25,000/year Information Security Officer (Junior) – £30,000/year

The Commercial & Domestic Cleaning Diploma Mini Bundle is designed for those who believe a clean space is a calm space. With focused modules on Cleaning, Personal Hygiene, Fire Safety, Plumbing, and Electrical Safety Management, this bundle brings together five tightly connected topics you’ll find useful in commercial or domestic settings. It’s ideal if you’re aiming to polish your knowledge from the comfort of your home. No heavy lifting—just smart, bite-sized content delivered in a clear, organised way. Whether you’re managing a workplace, maintaining a home, or planning a tidy little career shift, the Commercial & Domestic Cleaning Diploma Mini Bundle offers useful learning with no pressure. Learning Outcomes: Understand structured cleaning processes for various settings. Follow hygiene standards in domestic and shared environments. Identify fire risks and handle emergency-related procedures. Learn common plumbing issues and basic maintenance checks. Recognise safe practices in electrical hazard prevention. Apply cleaning safety methods efficiently and responsibly. Who is this Course For: Office or building maintenance staff wanting better knowledge. People responsible for cleaning in public facilities. Home-based carers or domestic helpers. Anyone pursuing roles in hospitality support teams. Those new to electrical and plumbing maintenance basics. Individuals seeking a safer, cleaner living environment. Employers looking to upskill team members easily. Anyone with a mop, a plug, and a curious mind. Career Path: Commercial Cleaner – £20,500/year Building Services Assistant – £24,000/year Janitor – £21,000/year Maintenance Support Officer – £25,000/year Facilities Cleaner Supervisor – £26,000/year Health & Safety Support Staff – £27,000/year

Whether you’re working pitch-side or managing a classroom, knowing what to do when someone shouts “Ouch!” is never a bad idea. This bundle introduces you to essential topics like first aid, health and safety, sports injuries, and the fiery side of workplace risks—yes, fire safety and electrical hazards are covered too. The bundle keeps it clear and sensible, helping you respond swiftly when minor wounds—or bigger hazards—come knocking. It's a great starting point for those dipping their toes into workplace safety and care awareness, with a balanced mix of immediate response and prevention. 🟪 Learning Outcomes: Recognise common injuries and provide basic first aid confidently. Respond to sports-related injuries with appropriate safety measures. Understand essential workplace health and safety protocols. Identify fire risks and apply safety procedures responsibly. Manage minor electrical hazards with increased awareness. Promote a safer working environment for everyone involved. 🟪 Who Is This Course For: School staff needing basic first aid and safety awareness. Sports volunteers supporting youth or community teams. Receptionists or admins in busy care or office settings. Workplace safety assistants with developing responsibilities. Event organisers needing first aid and fire safety knowledge. Youth workers supporting children in active environments. Staff involved in risk assessments or incident reporting. Anyone who’d rather be safe than sorry—sensibly so. 🟪 Career Path (UK Average Salaries): School Health Assistant – £22,000/year Sports First Aid Officer – £25,000/year Health and Safety Monitor – £27,000/year Facilities Support Staff – £24,000/year Fire Safety Administrator – £28,000/year Health Services Assistant – £26,000/year

The Facilities Management in the Workplace Mini Bundle is a tidy solution for those managing the moving parts of a busy operation. With training in Logistics and Transportation, Supply Chain Management, Operations Management, Purchasing and Procurement, and Quantity Surveying, it delivers core knowledge for running things behind the scenes—efficiently, and without spreadsheets attacking you in your sleep. Whether you’re already in a support role or eyeing a future one, this bundle helps you grasp how things flow, get bought, stored, moved, and monitored. The Facilities Management in the Workplace Mini Bundle won’t turn you into a wizard overnight, but it will help you get through Monday with fewer surprises. Learning Outcomes: Understand logistics processes in business and workplace settings. Learn how supply chains operate from order to delivery. Apply operational thinking to improve organisational efficiency. Recognise basic principles in purchasing and procurement roles. Understand how quantity surveying fits into project control. Improve awareness of coordination within operational functions. Who is this Course For: Staff working in operations and logistics departments. Professionals overseeing supply or procurement chains. Admins supporting facility or workplace operations. Purchasing teams looking to improve internal processes. Quantity surveying assistants in need of foundational theory. Workplace coordinators juggling resources and delivery planning. New hires in warehouse, facility, or logistics settings. Anyone who’s ever muttered “where did it all go?” Career Path: Facilities Coordinator – £28,000/year Logistics Administrator – £27,500/year Procurement Assistant – £26,500/year Supply Chain Analyst (Junior) – £29,000/year Quantity Surveyor Assistant – £30,000/year Operations Assistant – £26,000/year

Managing digital information shouldn't feel like trying to herd cats. This mini bundle offers a clear path through cyber security basics, document control, IT essentials, data handling, and even how to keep your cool when your computer has other plans. It’s everything you need to make digital workflows more manageable and a lot less chaotic. Whether you're tidying digital files or fending off cyber threats with minimal fuss, this bundle sharpens your online working life. From understanding basic IT to streamlining data entry and preventing digital disasters, these courses help build calm, confident control over the digital side of your role—without the migraines. 🟪 Learning Outcomes: Understand basic cyber security and protect digital data confidently. Manage documents and digital files efficiently and securely. Input and organise data using consistent digital standards. Apply foundational IT knowledge to everyday office work. Recognise stress signs and manage digital workload calmly. Improve digital communication and information accuracy daily. 🟪 Who Is This Course For: Office admins juggling digital documents all week long. Data entry staff looking to improve speed and accuracy. Professionals wanting better email and IT skills quickly. Those who misplace files more than they’d like to admit. Staff expected to ‘know IT’ without formal training. Anyone confused by file types, backups, or storage. Team leads handling sensitive data and cyber tasks. Individuals feeling digitally overloaded and underprepared. 🟪 Career Path (UK Average Salaries): IT Support Assistant – £24,000/year Data Entry Clerk – £21,000/year Document Controller – £27,000/year Information Officer – £30,000/year Cyber Security Assistant – £32,000/year Systems Administrator – £35,000/year

Overview Be prepared for the upcoming Hiring Season by enhancing your professional skillsets with Apex Learning! Get Hard Copy + PDF Certificate + Transcript + Student ID Card as a Gift - Enrol Now! Tired of browsing and searching for the English Essentials course you are looking for? Can't find the complete English package that fulfils all your English learning needs? Then don't worry, as you have just found the ultimate English solution. Take a minute and look through this 11-in-1 extensive English Essentials bundle that has everything you need to succeed in English and other English-relevant fields! This comprehensive English Essentials course bundle is designed to elevate your English skills to new heights. Whether you're looking to master English grammar, expand your English vocabulary, or improve your English communication abilities, this English package has it all. With multiple English modules covering various English topics, you can tailor your English learning experience to meet your specific English goals. Furthermore, to help you showcase your expertise in English, we have prepared a special gift of 1 hardcopy English certificate and 1 PDF English certificate for the title course, completely free of cost. This English certificate will enhance your English credibility and encourage potential employers to pick you over the rest in the English job market. By earning this English certificate, you'll prove your English proficiency and commitment to excellence in English, making you a standout candidate for English-related roles. This English Bundle Consists of the following Premium courses: Course 01: Complete English Language Course Course 02: Understanding English Grammar Course 03: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 04: English Literature Course 05: 200 Common English Idioms and Phrases Course 06: Master English Speaking 3 Course 07: Essay Writing in English Course 08: Teaching English Online Course 09: Advanced Diploma in Copywriting Course 10: Business English Perfection Course Course 11: English for Job Interview Key Features of the Course: FREE English Essentials CPD-accredited certificate Get a free student ID card with English training (£10 applicable for international delivery) Lifetime access to the English course materials The English Training program comes with 24/7 tutor support Get instant access to this English course Learn English training from anywhere in the world The English training is affordable and simple to understand The English training is entirely online Enrol today to deepen your understanding of English. Description This English Essentials diploma offers learners the opportunity to acquire the skills that are highly valued in this field. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within this setting. The skills and knowledge gained from this English Essentials course will enable learners to make meaningful contributions to related fields, impacting their experiences and long-term development. ★★★ Course Curriculum of the English Essentials Bundle ★★★ Course 01: Complete English Language Course Module 01: Possession Module 02: Spelling Module 03: Zero conditional Module 04: First conditional Module 05: Demonstrative Pronoun and Adjective Module 06: Contractions Module 07: Exploring Adjectives Module 08: Age Module 09: Making offers and suggestions Module 10: Making a request Module 11: Want Module 12: Expressing Time Module 13: Like Module 14: Phrasal Verbs Module 15: Say and tell Module 16: Adverbs of quantity Module 17: Prepositions of place Module 18: Prepositions of movement Module 19: Verbs of the senses Module 20: Have got Module 21: Compound nouns Module 22: Comparative and superlative adjectives Module 23: Comparisons of equality Module 24: Kinds of Adverbs Module 25: So or such Module 26: Question tags Module 27: Enough Module 28: Present perfect with since, for and just Module 29: Already Module 30: Ever and how long Module 31: Past habit Module 32: Recap of the Past Perfect Module 33: Future Tense Module 34: Past Tense Module 35: Present Tense =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*11 = £109) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) Who is this course for? Anyone from any background can enrol in this English bundle. Requirements Our English is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. Career path Having this expertise in English will increase the value of your CV and open you up to multiple job sectors. Certificates Digital certificate - Included You will get the PDF Certificate for the title course (Complete English Language Course) absolutely Free! Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Complete English Language Course) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

This intensive one-day training programme has been developed to help those involved in producing specifications create high quality documents in an organised and effective way. The programme explains the primary purpose of specifications and the importance of understanding the context in which they are used. It focuses particularly on how to develop and structure content and write requirements that are clear and concise. The methods and techniques presented will provide a practical foundation course for those new to the topic whilst offering new insights to those with more experience. The objectives of the workshop are to: Review and discuss the role and purpose of specifications Present a structured approach for organising and producing specifications Explain each of the key steps involved in creating effective specifications Review some methods for assisting in defining requirements Explain how to define the scope and develop the structure for a specification Present methods to assist the writing and editing of specifications Review how specifications should be issued and controlled 1 Introduction Course objectives Review of participants' needs and objectives 2 Specifications in perspective The role and purpose of specifications The impact of specifications on commercial performance The qualities of an effective specification The five key steps of 'POWER' writing: prepare-organise-write-edit-release 3 Step 1: Preparing to write Defining the purpose the specification; integrating the specification and contract Deciding how to specify: when to specify in functional and technical terms Getting the right people involved at the right time; engaging stakeholders Applying procedures for writing, issuing and controlling specifications 4 Step 2: Organising the specification content Scoping the document: scope maps, check lists, structured brainstorming Clarifying requirements; separating needs and desires Dealing with requirements that are difficult to quantify Useful techniques: cost benefit analysis, Pareto analysis Deciding what goes where; typical contents and layout for a specification Creating and using model forms: typical sections and sub sections 5 Step 3: Writing the specification Identifying and understanding the readers needs Choosing and using the right words; dealing with jargon Important words; will, shall, must; building a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity; being concise and ensuring clarity 6 Step 4: Editing the specification Why editing is difficult; how to develop a personal editing strategy Key areas to review: structure, content, accuracy, clarity, style and grammar Editing tools and techniques 7 Step 5: Releasing and controlling the specification Key requirements for document issue and control Final formatting and publication issues; document approval Requirements management: managing revisions and changes 8 Course review and action planning What actions should be implemented to improve specifications? Conclusion

Where should management effort be directed? In controlling costs and ensuring proper engineering in live projects? - yes, of course, but true cost control comes by understanding, eliminating and minimising risk prior to a business committing any funds. This course studies the stages required for practical financial and business appraisals of projects and capital expenditure. This course has two primary objectives: To impart the knowledge and skills required to ensure as risk-free as possible expenditure of that scarce resource, cash - the investors', governments' or shareholders' money must not be squandered To improve the quality of the appraisal process in the widest sense - demonstrating how the process of project and capital expenditure appraisal can be used to dramatically improve cost control and deliver as risk-free as possible expenditure As a result of the course, participants will be able to: Understand the economics of appraisal Be in control of their projects from the start Understand the economics of their projects - and devise the most appropriate mode Carry out sensitivity analysis and identify risk Improve their methods of appraisal and approach Focus on the risk areas and take out risk and control costs before they over-run The benefits of attending this course will be demonstrable from day one. Thorough appraisals and risk assessment follow through to success in project management and detailed cost control and project management. 1 Introduction Why appraise? Taking risk out of investment The short- and long-term results of not appraising business expenditure 2 Developing an appraisal process The process - overall and stage-by-stage objectives Understand business and technical risks Manage resources and time Do you invest enough time and effort at this stage? Take out the risks - control costs before you are committed to contracts and action Checklists 3 Appraisal arithmetic Review of the arithmetic of appraisalThe time value of moneyThe effects of different interest or required ratesThe effects of inflation (or deflation) in prices and costs Understanding the economics of appraisal is essential 4 Appraisal measures Meaning and use of appraisal measures Identifying the most appropriate measures for your particular business Payback Discounted cash flow measures - NPV and IRR Other measures - FW, AW, Profitability Index The meaning of the measures and their application in practice 5 Cost benefit analysis The effect on decision-making of more intangible benefits Cost benefit analysis Ensuring costs are genuine Measuring intangible benefits Environmental issues Consideration of intangible benefits in the appraisal decision-making process 6 Developing appropriate models Developing models - examples of spreadsheet models and measures for many different situations Modelling investment opportunities - summarising outcomes Sensitivity analysis - identifying, quantifying and taking out risk 7 Developing an appraisal process The process - managing risk from the outset Using the process in risk management, negotiating and project management Take out risk by thoroughly knowing your project - developing your own process

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel