1149 Courses

Level 3 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Level 3 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Duration 4 Days 24 CPD hours This course is intended for Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub. Collaboration Communications Systems Engineers have a fundamental understanding ofÿnetworking, telecommunications, audio/visual and meeting room technologies, identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365ÿAdministrators. In addition, they may work with owners of other workloads, including facilitiesÿmanagers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers. This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Prerequisites Microsoft 365 and Microsoft Teams Networking, telecommunications, and audio/visual basics Identity and access management basics 1 - Introduction to Teams meetings and calling Overview of Teams meetings and events Overview of Teams Phone Overview of auto attendants and call queues Overview of Teams devices 2 - Plan for Teams Phone Plan to deploy Teams Phone Plan for Teams Phone PSTN connectivity Determine license requirements Plan for Teams Phone devices Plan and design Teams Phone features Plan for voicemail 3 - Plan for Microsoft Teams Rooms and Surface Hub Determine license requirements for Microsoft Teams Rooms and shared devices Understand differences between Microsoft Teams Rooms on Android and Windows Understand Microsoft Teams Rooms on Surface Hub 2S Understand and plan Teams Room accessories, components, and peripherals Understand Teams Rooms management options 4 - Plan and optimize network performance for Teams media Understand Teams network requirements Design network for media optimization Design and implement QoS 5 - Configure and deploy Teams Phone Configure emergency calling for Teams Calling Plans Manage and configure Microsoft PSTN numbers Configure Operator Connect and Teams Phone Mobile Configure Teams Phone policies Create and manage Teams policies Configure Audio Conferencing 6 - Configure and deploy Teams Phone with Direct Routing Design Direct Routing call flows Implement SIP trunking with Direct Routing Configure Emergency Calling for Direct Routing Extend Teams Direct Routing infrastructure Deploy and maintain a survivable branch appliance 7 - Extend Teams Phone with additional services Understand how Teams interacts with additional services Configure compliance recording in Teams Configure and integrate a certified contact center in Teams Design and deploy voice bots in Teams 8 - Manage meetings and events experiences Explore meetings and events in Microsoft Teams Configure meeting settings Create and manage meeting policies Configure audio conferencing Create and manage meeting templates and template policies Create and manage meetings customization policies Configure live events settings Create and manage live events policies Examine live events across Microsoft 365 9 - Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams Prepare 10 - Configure and manage voice users Enable users for Teams Phone Enable users for Direct Routing with Teams Phone Enable additional calling features for Teams Phone Enable users for Teams Phone Mobile 11 - Configure auto attendants and call queues Design call flows for auto attendants and call queues Configure auto attendants and call queues Deploy a channel-based call queue Configure resource accounts Configure Microsoft 365 groups for voicemail Interpret call queue conference modes Interpret call queue routing methods Configure holidays for auto attendants and call queues Configure custom music on hold 12 - Configure, deploy, and manage Teams devices Manage Microsoft Teams Phones Manage Microsoft Teams Room Systems Microsoft Teams Rooms management options Manage Surface Hub 2S devices Configure Microsoft Teams SIP gateway Manage Microsoft Teams displays Remote provisioning and sign in for Teams Phones Update Microsoft Teams devices remotely Manage Microsoft Teams device tags 13 - Guided project - Prepare meeting room experiences Prepare 14 - Monitor and troubleshoot Teams collaboration communications systems Diagnose and troubleshoot phone number assignment Diagnose and troubleshoot Teams client issues Diagnose and troubleshoot call failure and call quality issues Report on and troubleshoot Teams calls with Call Quality Dashboard Diagnose and troubleshoot Direct Routing issues Troubleshoot and monitor Teams devices Troubleshoot Teams meetings and calling Troubleshoot Teams Rooms devices

Discover fine-tasting, award-winning, ethical chocolate in Best of British craft chocolate tasting experience, celebrating craftmanship in British chocolate making.

Overview The Child Care industry plays a pivotal role in shaping the growth and development of children. With the UK seeing a growing demand for qualified Child Care professionals, this CPD-certified course is designed to equip you with the essential skills and knowledge required to excel in this rewarding field. Whether you are looking to enhance your expertise in Child Care, gain insights into child psychology, or learn about safeguarding, this comprehensive course provides the tools needed to support children's physical, emotional, and educational needs. Our Child Care course covers everything from child psychology and neurodevelopment to safeguarding and first aid. With the UK childcare sector supporting over 2 million children each year, and professionals in high demand, this course prepares you for a thriving career in Child Care. You’ll develop the skills necessary to provide exceptional care for children, ensuring their safety, well-being, and development. This CPD-certified course is ideal for those looking to start or advance their career in Child Care, and it provides a strong foundation for working in various childcare settings, including nurseries, schools, and private care facilities. Learning Outcomes of the Child Care CPD-Certified Course: Gain in-depth knowledge of Child Care practices, including child psychology, nutrition, and first aid. Understand the developmental stages of children and how to support their growth in Child Care settings. Learn about safeguarding and the importance of maintaining a safe environment for children in Child Care. Develop key skills in addressing the needs of children with special needs, such as autism and cerebral palsy. Enhance your understanding of nutrition and healthy eating, promoting well-being in Child Care environments. Why Choose this Child Care CPD-Certified Course? This Child Care course offers a comprehensive curriculum that equips you with essential skills for the childcare sector. With a wide array of topics covered, including child psychology, safeguarding, and paediatric first aid, this course ensures you are well-prepared for a career in Child Care. Whether you are new to the field or looking to expand your knowledge, this course offers valuable insights into critical areas of Child Care. With UK-based standards and certifications, this course ensures that you are up to date with the latest regulations and best practices in the industry. By completing this Child Care CPD-certified course, you will gain the skills and confidence to provide exceptional care for children, ensuring their safety, health, and happiness. Course Description The Child Care CPD-Certified Course consists of the following premium modules: Childcare Level 3 Nutrition and Hydration Child Psychology Child Development Neuropsychology and Development of Children Child Neglect Awareness Certificate Course Parenting Skills Training Safeguarding Children Level 3 Safeguarding Children: Internet Safety Course Understanding Autism Awareness and Diagnosis Level 2 Cerebral Palsy Awareness Play Therapy Juices, Smoothies, Healthy Eating, Vegan, Nutrition with Certificate Paediatric First Aid Level 3 Personal Hygiene Who is This Course For? This Child Care CPD-certified course is perfect for those looking to start or enhance their career in Child Care. It is designed for: Aspiring Child Care professionals Nursery workers Childcare providers Parents seeking to enhance their childcare skills School support staff Special needs educators Child psychologists Requirements: No prior experience is required to enrol in this Child Care CPD-certified course. All modules are designed to build your knowledge of Child Care, from foundational concepts to advanced techniques. Career Path: This Child Care CPD-certified course opens up numerous career opportunities, including: Childcare Worker – £17,000 to £23,000 annually Nursery Assistant – £15,000 to £20,000 annually Child Psychologist – £30,000 to £45,000 annually Safeguarding Officer – £25,000 to £35,000 annually Special Needs Educator – £25,000 to £40,000 annually Paediatric First Aider – £18,000 to £28,000 annually By completing this Child Care CPD-certified course, you will be well-equipped to pursue a fulfilling and impactful career in the childcare industry, helping children to thrive in safe, supportive environments. Certificates Certificate of completion Digital certificate - Included Hard Copy Certificate - Included

Healthcare Support: Level 3 Healthcare Support Course Online As a Healthcare support staff, you can work in different settings within the NHS and private care facilities. The role of the support staff is to assist healthcare professionals in diagnosing, treating and caring for patients. The Level 3 Healthcare Support course provides you with the required knowledge, understanding and skills in order to work in a range of healthcare support settings. The content in this Level 3 Healthcare Support qualification also aligns with the knowledge and skills required for the Senior Healthcare Support Worker apprenticeship standard. The content applies to a variety of roles, including - Adult nursing support Maternity support Theatre support Mental health support Children and young people’s support Allied health profession (therapy support). The Level 3 Healthcare Support qualification is formed of mandatory and optional units. The mandatory units cover core competencies whilst the optional units allow learners to choose from a variety of specialist areas to tailor the qualification to their needs, interests and to reflect the context of their work. So, enrol in our Level 3 Healthcare Support course now and advance your career! Why choose this Healthcare Support: Level 3 Healthcare Support Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Healthcare Support: Level 3 Healthcare Support Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Healthcare Support: Level 3 Healthcare Support Course. Main Course: Level 3 Healthcare Support Course Courses including with this Healthcare Support: Level 3 Healthcare Support Course bundle. Course 01: Care Certificate Course Course 02: Nursing Assistant Course [ Note: Free PDF certificate as soon as completing the This Healthcare Support: Level 3 Healthcare Support Course] Healthcare Support: Level 3 Healthcare Support Course Online This Healthcare Support: Level 3 Healthcare Support Course consists of 21 modules. Course Curriculum of Level 3 Healthcare Support Course Module 1: Promote Personal Development in Care Settings Module 2: Promote Safeguarding and Protection in Care Settings Module 3: Promote Health, Safety and Wellbeing in Care Settings Module 4: Understand Mental Well-Being and Mental Health Promotion Module 5: Causes and Spread of Infection Module 6: Promote Communication in Care Settings Module 7: Responsibilities of a Care Worker Module 8: Promote Effective Handling of Information in Care Settings Module 9: Understand Mental Health Problems Module 10: The Principles of Infection Prevention and Control Module 11: Cleaning, Decontamination and Waste Management Module 12: Duty of Care in Care Settings Module 13: Promote Equality and Inclusion in Care Settings Module 14: Promote Person-Centred Approaches in Care Settings Module 15: Study Skills for Senior Healthcare Support Workers Module 16: Undertake Personal Hygiene Activities with Individuals Module 17: Implement Therapeutic Group Activities Module 18: Obtain a Client History Module 19: Care for the Elderly Module 20: Understand Mental Health Interventions Module 21: Understanding Suicide Interventions Assessment Method of Healthcare Support: Level 3 Healthcare Support Course After completing Healthcare Support: Level 3 Healthcare Support Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Healthcare Support: Level 3 Healthcare Support Course After completing the Healthcare Support: Level 3 Healthcare Support Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Healthcare Support: Level 3 Healthcare Support Course Online This Healthcare Support: Level 3 Healthcare Support Coursequalification is ideal for those who want to work or are already working in various settings within the NHS and private care facilities. Requirements Healthcare Support: Level 3 Healthcare Support Course Online Career path Healthcare Support: Level 3 Healthcare Support Course Online The Healthcare Support: Level 3 Healthcare Support Coursequalification content is applicable to a variety of roles, some of which are listed below: Senior Healthcare Support Worker Senior Healthcare Assistant Maternity Support Worker Theatre Support Worker Therapy Support Worker Enablement Worker Rehabilitation Assistant

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Overview of Level 3 Diploma in Health & Social Care If you are thinking about a career in Healthcare, you have the right mindset. In the UK, professionals in the health and social care sector enjoy the fulfilment of making a difference in people's lives but also benefit from competitive salaries. Our Level 3 Diploma in Health & Social Care provides a comprehensive understanding of the field and is designed to enhance your career prospects. Care Assistants and Healthcare Assistants can earn between £22,000 to £30,000 annually, while specialised roles like Social Workers may earn between £28,000 and £38,000. This sector offers both financial stability and significant growth potential. In this Level 3 Diploma in Health & Social Care, you'll learn about the fundamentals of health and social care. You will also learn effective communication tailored for care settings, understand the rights and responsibilities of healthcare workers, and explore the roles of caregivers and healthcare professionals. The course also covers promoting equality, diversity, and rights in care, understanding legal and ethical aspects of healthcare, safeguarding vulnerable individuals, risk management in health and social care and much more. By taking this course, you'll improve your job prospects and be equipped to make a real difference in the lives of others. The curriculum ensures that upon completion, you will be an attractive candidate for various roles in this sector and a more effective, empathetic, and informed professional. So what are you waiting for? Enrol today and start your success journey! Fast-Track Your Learning: Watch the Course Trailer Get a Quick Look at The Course Content: This Level 3 Diploma in Health & Social Care Course will help you to learn: Fundamentals of Health and Social Care, including core responsibilities and ethics. Effective Communication skills tailored for health and social care settings. Understanding and upholding the Rights and Responsibilities in care environments. The Role and Skills of a Caregiver and Healthcare Professional. Promoting Equality, Diversity, and Rights in Health and Social Care. Principles and Policies governing Health and Social Care work. Legal and Professional Standards of Practice in Health Care, in two comprehensive parts. Techniques for Safeguarding Vulnerable Individuals. Comprehensive knowledge of Health and Safety Responsibilities. Effective Risk Management strategies in Health and Social Care. Preparation for real-world scenarios through Mock and Final Exams. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement   Certificate of Completion - Digital/PDF Certificate After completing the Level 3 Diploma in Health & Social Care course, you can order your CPD-accredited Digital/PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Individuals aspiring to enter the health and social care sector. Existing care workers seeking formal qualifications. Nurses and healthcare assistants aiming for career advancement. Support workers in residential or community settings. Anyone interested in understanding the complexities of health and social care. Requirements You don't need any educational qualification or experience to enrol in the Level 3 Diploma in Health & Social Care course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path This Level 3 Diploma in Health & Social Care isn't just an investment in your education; it's a step towards a rewarding and impactful career where you make a difference every day. Some potential career paths are: Care Assistant: £20,000 - £30,000 annually Healthcare Assistant: £22,000 - £32,000 annually Support Worker: £22,000 - £30,000 annually Senior Care Worker: £25,000 - £35,000 annually Nursing Assistant: £24,000 - £35,000 annually Residential Care Home Manager: £28,000 - £40,000 annually Level 3 Diploma in Health & Social Care FAQs Q: What is health care and social care? Healthcare is more easily understood. It is the care that professionals or pharmaceutical companies provide for well-defined illnesses, injuries, or diseases or to prevent such conditions. It also includes care for pregnant women, who may be healthy and may have healthy fetuses but need facilitation to give birth. Social care addresses a wide range of needs beyond healthcare, although the two are interrelated. It helps individuals better adapt to a social and family environment. The term and its boundaries need to be more well-defined. Q. What is level 3 of health and social care? A level 3 Health and social care qualification is equivalent to A-levels. It is usually done as a BTEC (however, if you're 19+, it's usually an NVQ or an Access course). You do one year for a Subsidiary Diploma, and after completing the second year, you get an Extended Diploma worth three A-levels. It's basically the go-to qualification if you want to go to university to study Nursing, midwifery, SALT (speech and Language), OT (occupational therapist), social work, etc. However, because it is so broad in modules you learn, you can work in some areas of schools. Q. Why do you want to study health and social care? Health and social care is an amazing learning field where you will learn how issues like mental health, poverty and the use of recreational drugs impact individuals. You will also learn different aspects of this arena.  You will learn- - Fundamentals of Health and Social Care. - Effective Communication skills tailored for health and social care. - Understanding and upholding the Rights and Responsibilities in care environments. - The Role and Skills of a Caregiver and Healthcare Professional. - Promoting Equality, Diversity, and Rights in Health and Social Care. - Principles and Policies governing Health and Social Care work. - Effective Risk Management Strategies in Health and Social Care. Q. What's the best career choice for health and social care? The best career choices in health and social care include:   - Nursing: Providing direct patient care and working in diverse healthcare settings. - Medicine: Diagnosing, treating illnesses, and leading healthcare teams. - Allied Health Professions: Specialised assessments and therapeutic interventions in physiotherapy, occupational therapy, and radiography. - Social Work: Supporting individuals and families facing challenging circumstances. - Counselling and Psychotherapy: Helping individuals navigate mental health challenges and providing therapy. - Public Health: Improving population health, developing policies, and promoting disease prevention. - Health Administration and Management: Overseeing healthcare facilities and ensuring efficient delivery of services. - Caregiving and Support Roles: Directly providing care and support to needy individuals. Q. What do you do for health and social care GCSE? To make an outstanding result, you have to cover these topics - - Personal Development and Relationships - Health, Social Care and Early Years Provision - Health and Wellbeing - Health, Social Care and Early Years in Practice Q. What is RQF Health and Social Care? The RQF Health and Social Care or RFQ Level 2 Diploma in Health & Social Care is a suitable qualification for those who are just starting employment in the social care industry or those who are already working as a social care assistant/worker. Q. Why I will study NVQ Health and Social Care? The NVQ Health and Social Care or Level 2/ Level 3/ Level/ Level 5 NVQ Health and social care programme will help you reach your fullest potential and make a more significant impact on the lives of the most vulnerable community members. You will look at equality and diversity, growth, and development, as well as the role of safeguarding and protection in health and social care.  Course Curriculum Module 1: Introduction to Health and Social Care Module 1: Introduction to Health and Social Care 00:19:00 Module 2: Communication and its Relevance Module 2: Communication and its Relevance 00:42:00 Module 3: Rights and Responsibilities as a Health and Social Care Worker Module 3: Rights and Responsibilities as a Health and Social Care Worker 00:38:00 Module 4: Role as A Caregiver and Healthcare Professional Module 4: Role as A Caregiver and Healthcare Professional 00:26:00 Module 5: Working in Health and Social Care: Promoting Equality, Diversity and Rights Module 5: Working in Health and Social Care: Promoting Equality, Diversity and Rights 00:49:00 Module 6: Important Principles and Policies in Health and Social Care Work Module 6: Important Principles and Policies in Health and Social Care Work 00:23:00 Module 7: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 7: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care (Part - 1) 00:50:00 Module 8: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care (Part - 2) Module 8: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care (Part - 2) 00:48:00 Module 9: Safeguarding Vulnerable Individuals Module 9: Safeguarding Vulnerable Individuals 00:52:00 Module 10: Health and Safety Responsibilities Module 10: Health and Safety Responsibilities 00:51:00 Module 11: Risk Management in Health and Social Care Module 11: Risk Management in Health and Social Care 00:03:00 Mock Exam Mock Exam - Level 3 Diploma in Health & Social Care 00:20:00 Final Exam Final Exam - Level 3 Diploma in Health & Social Care 00:20:00

This Hotel & Hospitality Management Diploma with Holiday Representative Training will provide you with an understanding of the interrelationships between departments that drive performance in the hotel and resort industry. The course will introduce to the central philosophies of facilities and resource management, operating procedures and compliance requirements. You will focus on developing and maintaining effective teamwork and the management of staff relationships within a hospitality team. You will become proficient in developing food and beverage menus that meet cost requirements and the management of staff training processes. You'll learn about food service operations alongside a variety of academic disciplines, including foreign languages. This course covers a range of topics such as hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events. You'll also be provided with cash handling, function, restaurant service, and barista skills. Who is this course for? Retail Customer Service and Visual Merchandising Training is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Retail Customer Service and Visual Merchandising Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Starting a Restaurant Are you ready for the challenge? 00:15:00 How to decide on a concept 00:30:00 Designing your restaurant 00:15:00 Friends and family 00:15:00 Writing a Business Plan 00:30:00 Insurance 00:15:00 Restaurant Organizations that you need to check out. 00:15:00 What are the best Catering Industry Trade Shows? 00:15:00 Managing a Restaurant Managing Yourself 00:30:00 Managing Others 00:30:00 Managing Your Money 00:15:00 Managing Your Food and Supplies 00:30:00 Managing Everything Else 00:30:00 Starting Food Catering Where You Work 00:15:00 Health and safety 00:15:00 Staff, Suppliers and Transport 00:00:00 Food Hygiene 01:00:00 Rules about Menus 00:15:00 Paperwork and Finances 00:15:00 Law 00:15:00 Food Business Food Business Basics 00:45:00 Put Together Your Business Concept 00:10:00 Identify Your Target Market 00:10:00 Identify Your Competition 00:10:00 Write A Mission Statement 00:10:00 Downline Basics 00:15:00 Equipment And Supplies 00:10:00 Marketing And Quality Control 00:10:00 Wrapping Up 00:05:00 Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Hospitality Management Introduction to Hospitality Management 01:00:00 Influences Which Affect the Industry 00:05:00 The Development of the Hospitality Industry 00:05:00 Hospitality Brands 00:15:00 Accommodation 00:05:00 Food Service 00:05:00 Successful Quality Management 00:05:00 Holiday Representative Your Introduction to Becoming a Holiday Rep 00:15:00 Defining the Career of a Holiday Rep 00:30:00 Exploring the Various Types of Holiday Reps 00:30:00 Exploring the Origins and Growth of British Tourism 00:30:00 The Components of the Travel and Tourism Industry 00:15:00 Factors that Affect Your Career 00:30:00 Nailing the Teamwork Element Required to Surpass Expectations 01:00:00 The Standard Duties of Holiday Reps 00:15:00 The Legalities Holiday Reps Need to Know About 01:00:00 The Holiday Reps Role in Keeping their Guests Safe 00:30:00 Effective Handling of Customer Complaints 00:30:00 Administration Duties 00:15:00 Crushing It With Customer Services 00:30:00 Creating the Perfect Welcome Meeting 00:15:00 Guide to Selling Excursions 00:15:00 Preparing and Conducting Transfers Successfully 00:05:00 Tallying Floats and Converting Currencies 00:30:00 Mock Exam Mock Exam - Hotel & Hospitality Management Diploma with Holiday Representative Training 00:20:00 Final Exam Final Exam - Hotel & Hospitality Management Diploma with Holiday Representative Training 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00