Name: Conflict Management 1 Day Training in Plymouth
Price: 595 GBP
Availability: InStock

Harrogate

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Every day, managers solve difficult problems, turn organizations around, and achieve astonishing performance. To be successful, every organization needs good managers.
This Essential Management Skills training is suitable for anyone that works in a management or leadership role. They will provide the perfect foundation for new managers to develop and grow while giving existing managers the chance to review their current skills and build on their performance.

Course Contents:

Develop the managers in your business and increase organizational performance
The nature of management is to motivate and coordinate others to cope with diverse and far-reaching challenges. Managers set up the conditions that help other people perform well. In the past, many managers exercised tight control over employees. But the field of management is undergoing a revolution that asks managers to do more with less, to engage whole employees, to see change rather than stability as natural, and to inspire vision. These management skills training course materials will provide managers with the tools and techniques to perform effectively in the modern business world. Helping them to inspire their team and set engaging targets to increase their chances of ensuring success.

Why is taking this Essential Management Skills training course a good idea?

Well, just imagine if you were better able to:

Understand their management style and use it to effectively react to team requirements.
Apply goals, strategy, objectives and tasks to help prioritize and meet departmental outcomes.
Concentrate on the important aspects of their work by delegating non-essential tasks.
Provide employees with timely performance feedback and achieve smart conversations.
Manage innovative meetings and communicate important business requirements.
Motivate and inspire employees to ensure business success.
Ultimately, this training will help managers to engage and enthuse their team, becoming better able to adapt their approach to suit the demands of the role and achieve results.

This management skills training is designed to give leaders and managers the essential skills they need to not only improve their own skills but also drive the performance improvement of the people in their teams. The overall aim is to improve their ability to engage and motivate those around them and to increase business success through effective management techniques.

Course Topics:

Introduction and Objectives – Setting the scene for the training course, building an understanding of the five key tasks of managers and what is required to achieve them.

Icebreaker – Developing an understanding of what participants expect to get out of the training course and their expectations.

Management as a Product – Understanding the purpose of management and how it can be improved by considering it as a product in its own right.

Assessing Your Personal Management Style – Completing a questionnaire to define the management style of participants, helping to identify with their approach and noting any shortfalls. Identifying when it might be best to adapt their style to suit an alternative approach.

Setting Goals, Strategies, Objectives, Tasks and KPIs – Deciding the hierarchy of the different elements and creating their own workplace examples.

Prioritising – Using guidance from the Pareto Principle to help understand different priorities and how tasks should be approached.

Delegating – Establishing a structured approach to delegating and following a case study that helps the participants apply this to a real-life scenario. Includes examples of a delegation log and RACI for use back in the workplace.

Giving Performance Feedback – Defining performance feedback and understanding how to engage in smart conversations that get results. Includes a chance to role-play expected approaches using workplace simulations.

Managing Meetings – Learning the seven steps to successful workplace meetings.

Having Innovative Meetings – Applying Gamification techniques to help make 
meetings more engaging and motivate attendees to change behaviors, develop skills or solve problems. Includes two key interactive activities that can be applied to workplace meetings
.
Creating Engagement – Establishing the elements that help create engagement for teams and how these can be used at work.

Motivation – A review of the different approaches to motivation and how best to include motivation techniques in your everyday working style. Use of a TEDTalks video to look at a different approach to motivation. Includes two case studies to help embed the learning and highlight how learned techniques are best used in the real world.

Summary – A look at actions and how to move into a ‘future state’ of learning to ensure management skills are further developed.

This course is highly interactive and includes activities, discussions and exercises throughout to both engage the learners and help embed the learning.

Course Feature:

At the end of this Essential Management Skills training you will be able to:

Use a framework for effective management
Set goals, objectives, strategy and KPIs
Prioritize and organize your work effectively
Create employee engagement
Motivate and monitor your staff

Certification:

Once after the training, you receive a course completion certificate from Mangates.

Who can Attend?

Anybody who is interested in learning Essential Management Skills.

Mangates

Essential Management Skills 1 Day Workshop in Harrogate

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Guildford

Essential Management Skills 1 Day Workshop in Guildford

Glasgow

Essential Management Skills 1 Day Workshop in Glasgow

Exeter

Essential Management Skills 1 Day Workshop in Exeter

Bolton

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.
Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.
Conflict may emerge between managers and their staff, between team members or departments.
Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.
Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.
It is therefore vital to manage conflict constructively.
As a team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.
Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands-on practice on proven frameworks, go through simulations and exercises that will train you to be a highly effective professional and leader, starting day one.
Target Audience:
Anybody who is interested in learning Conflict Management Skills

Learning Objectives:
Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
Role playing to practice techniques and new skills in a safe environment.
Proven best practices for approaching conflict management.
Practices for resolving conflict as a third party mediator.
Scientifically validated frameworks on effective communication in stressful situations.
Transferring your learning back to your work environment using job aids, templates and other resources.
How Will You Benefit?
Build trust and credibility with colleagues and team members
Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
Gain confidence in holding difficult conversations calmly and assertively.
Manage difficult situations proactively.
Increase your effectiveness in managing conflict.
See growth in your overall performance
Agenda:
Science behind workplace conflicts
Understanding Human Behavior
Different Personality Types
Conflict Management Styles
Conflict Management Strategies
Workplace Conflicts
Conflict Resolution Agreements
Working with difficult people
Relationship and reputation management
Certification:
Once after the training we will provide you with the course completion certificate.

Conflict Management

Conflict Management 1 Day Training in Bolton

Cardiff

Conflict Management 1 Day Training in Cardiff

St Davids

Conflict Management 1 Day Training in St Davids

Solihull

Conflict Management 1 Day Training in Solihull

Preston

Conflict Management 1 Day Training in Preston

Plymouth

Conflict Management 1 Day Training in Plymouth

<h4>Overview</h4>
						<hr />
						<div></div>
							
							This Leadership and Management course is essential reading for anyone wanting to improve their skills and reach their potential as a team leader or manager. The course is fully interactive and prompts you to assess your own leadership or management style and then learn how to develop it further. The course covers key topics such as effective communication, the importance of managing your time well, how to build solid relationships with your team, mental fitness and taking care of your own well-being, and how to better solve workplace problems.

							
							<div>
						
					</div>

Overview



 
This Leadership and Management course is essential reading for anyone wanting to improve their skills and reach their potential as a team leader or manager. The course is fully interactive and prompts you to assess your own leadership or management style and then learn how to develop it further. The course covers key topics such as effective communication, the importance of managing your time well, how to build solid relationships with your team, mental fitness and taking care of your own well-being, and how to better solve workplace problems.
 

GBA Corporate

Team Management and Leadership Skills

Online

On Site

The New Manager: Making the Transition&nbsp; 

STOP Press: New Website promotion: RRP &pound;69, Offer price just &pound;12.99! 
(Limited period only.)

As with all ZandaX courses, you can return to re-run, review and revise as often as you like! (12 month unlimited single user license)Course Objectives:

After taking this course, you&#39;ll be able to:

<li fr-original-style="" style="box-sizing: border-box;"> Understand the changes you need to make.
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Start off right.
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Use our tips to learn the ropes quickly.
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Understand the main management styles.
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Identify a management style that&#39;s right for you.

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

See how to get things right as a new manager

Many people are promoted to a leadership position because they&#39;ve been an effective member of a team.
 But LEADING a team is very different!



Our course on Making the Transition has been written for anyone who is moving to a &nbsp;team management role.
 But there are plenty of lessons there for people already in the job, too -- especially if they feel they may need a bit of structure.
 Yes, it happens a lot!


<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<div style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Good Management is Easier Than You Think!</div>

In this course, we introduce you to how to set yourself up to succeed in a management role, in a style that suits you and your situation.

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">You&#39;ll start with seeing how, as the leader of a team, not a member, your role will change, and how to approach it in the right way.</li>
<li fr-original-style="" style="box-sizing: border-box;">
Next, we show you how to get off on the right foot by knowing how to inspire people -- while always delivering on what you say.</li>
<li fr-original-style="" style="box-sizing: border-box;">
You&#39;ll also learn five simple rules that will help you to develop more quickly.</li>
<li fr-original-style="" style="box-sizing: border-box;">We then take you through the ten main management styles, how they fit into three main groups, and what&#39;s good (and bad) about all of them.</li>
<li fr-original-style="" style="box-sizing: border-box;">Finally, you&#39;ll see how to identify a management style that&#39;s right for you - maybe with some adjustments. But also how you must always be authentic and true to yourself.</li>
</ul>

By applying what you learn here, you&#39;ll be in a position to give a solid foundation to your career as a manager, and set yourself on the path to success.


<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

Target Audience:


Any new manager with responsibility for staff who wants to get to grips with the new and different demands of the job.
 There is also plenty here for existing managers who may want to enhance their own experience with best practice guidance.


<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

Pre-Course Requirements


There are no requirements for prior experience or qualifications: just a desire to adjust as quickly as possible to a role that is very different from what has gone before.


<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

Career Path:

Just think: how will your management career benefit if you are able to adjust to what&#39;s required of you with a solid understanding of what&#39;s needed?

Learn how to get the best results from your team, and yourself, in a simple, structured way that will set you up for productive long term success.

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

Course Outline:

</li>
<li fr-original-style="" style="box-sizing: border-box;"> Course Introduction &amp; Workbook Download
</li>
<li fr-original-style="" style="box-sizing: border-box;"> How Will My Role Change?
</li>
<li fr-original-style="" style="box-sizing: border-box;"> How to Start Off Right
</li>
<li fr-original-style="" style="box-sizing: border-box;"> 5 Tips for Learning the Ropes Quickly
</li>
<li fr-original-style="" style="box-sizing: border-box;"> The 10 Main Management Styles
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Which Management Style Works for You?
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Key Takeaways
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Module Test
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Course Wrap Up

[NOTE: An interactive workbook is provided to support your learning]
</li>

The New Manager: Making the Transition 

STOP Press: New Website promotion: RRP £69, Offer price just £12.99!

(Limited period only.)
As with all ZandaX courses, you can return to re-run, review and revise as often as you like!
(12 month unlimited single user license)
Course Objectives:
After taking this course, you'll be able to:
Understand the changes you need to make.
Start off right.
Use our tips to learn the ropes quickly.
Understand the main management styles.
Identify a management style that's right for you.  See how to get things right as a new manager Many people are promoted to a leadership position because they've been an effective member of a team.

But LEADING a team is very different! Our course on Making the Transition has been written for anyone who is moving to a team management role.

But there are plenty of lessons there for people already in the job, too -- especially if they feel they may need a bit of structure.

Yes, it happens a lot!  Good Management is Easier Than You Think! In this course, we introduce you to how to set yourself up to succeed in a management role, in a style that suits you and your situation. 
You'll start with seeing how, as the leader of a team, not a member, your role will change, and how to approach it in the right way.

Next, we show you how to get off on the right foot by knowing how to inspire people -- while always delivering on what you say.

You'll also learn five simple rules that will help you to develop more quickly.
We then take you through the ten main management styles, how they fit into three main groups, and what's good (and bad) about all of them.
Finally, you'll see how to identify a management style that's right for you - maybe with some adjustments. But also how you must always be authentic and true to yourself.
 By applying what you learn here, you'll be in a position to give a solid foundation to your career as a manager, and set yourself on the path to success.  Target Audience: 
Any new manager with responsibility for staff who wants to get to grips with the new and different demands of the job.

 There is also plenty here for existing managers who may want to enhance their own experience with best practice guidance.
  Pre-Course Requirements 
There are no requirements for prior experience or qualifications: just a desire to adjust as quickly as possible to a role that is very different from what has gone before.
  Career Path: Just think: how will your management career benefit if you are able to adjust to what's required of you with a solid understanding of what's needed? Learn how to get the best results from your team, and yourself, in a simple, structured way that will set you up for productive long term success.  Course Outline:
Course Introduction & Workbook Download
How Will My Role Change?
How to Start Off Right
5 Tips for Learning the Ropes Quickly
The 10 Main Management Styles
Which Management Style Works for You?
Key Takeaways
Module Test
Course Wrap Up [NOTE: An interactive workbook is provided to support your learning]

ZandaX

Sales Manager

Team Leading

New Manager

Team Leader

Sales Management

Team Management

Learn how to set up a successful management career.
Includes How to Start Off Right, 5 Tips for Learning the Ropes, Choosing Your Management Style and more

The New Manager: Making the Transition

General Admission

<div id="course-pills-1">Duration2 Days12 CPD hoursOverviewEffectively manage team dynamics in remote and virtual teams Leverage communication technologies to the benefit of your remote and virtual teams Identify the specific skills required for managing remote and virtual teams Evaluate the impact of culture and language on your team?s performanceThe business model of managing remote and hybrid teams is constantly evolving. Managing remote teams?a rarity just a few years ago?is now a common occurrence. Working virtually offers unique advantages and challenges. But how do you best leverage these benefits while overcoming impediments? This workshop will teach you to adjust your management style to successfully improve communication, foster connections, increase productivity, and develop remote and virtual teams. Focused on practical skills, this workshop includes activities to apply these techniques and drive results.</div><div id="course-pills-2"><h3>Defining the Characteristics of the Remote and Hybrid Workforce</h3> <ul> <li>Understanding the remote vs. hybrid workplace</li> <li>Managing relationships, communication, and tasks</li> <li>Meeting your needs and your team?s needs</li> </ul> <h3>Management Requirements for Remote Leadership</h3> <ul> <li>Moving from reactive to proactive</li> <li>Understanding team member?s unique situations</li> <li>Keeping everyone informed</li> <li>Innovating with virtual teams</li> <li>Managing work outputs</li> <li>Overseeing separated team members</li> <li>Defining and building relationships with stakeholders</li> </ul> <h3>Building and Strengthening Team Dynamics</h3> <ul> <li>Creating team identity</li> <li>Forming remote and virtual teams</li> <li>Managing the storming process</li> <li>Getting to norming and performing</li> <li>Creating and governing with ground rules</li> <li>Tracking team performance</li> <li>Setting expectations and providing feedback</li> </ul> <h3>Making Technology Work for You</h3> <ul> <li>Communicating with and coordinating your team</li> <li>Avoiding the technology trap</li> <li>Developing effective communication across various mediums</li> <li>Choosing the right technology platform</li> </ul> <h3>The Impact of Culture and Separation</h3> <ul> <li>Recognizing cultural characteristics and differences</li> <li>Building cultural knowledge</li> <li>Managing across time zones</li> <li>Respecting non-working time</li> </ul></div>

Duration
2 Days
12 CPD hours
Overview
Effectively manage team dynamics in remote and virtual teams Leverage communication technologies to the benefit of your remote and virtual teams Identify the specific skills required for managing remote and virtual teams Evaluate the impact of culture and language on your team?s performance

The business model of managing remote and hybrid teams is constantly evolving. Managing remote teams?a rarity just a few years ago?is now a common occurrence. Working virtually offers unique advantages and challenges. But how do you best leverage these benefits while overcoming impediments?
This workshop will teach you to adjust your management style to successfully improve communication, foster connections, increase productivity, and develop remote and virtual teams. Focused on practical skills, this workshop includes activities to apply these techniques and drive results.

Defining the Characteristics of the Remote and Hybrid Workforce
Understanding the remote vs. hybrid workplace
Managing relationships, communication, and tasks
Meeting your needs and your team?s needs
Management Requirements for Remote Leadership
Moving from reactive to proactive
Understanding team member?s unique situations
Keeping everyone informed
Innovating with virtual teams
Managing work outputs
Overseeing separated team members
Defining and building relationships with stakeholders
Building and Strengthening Team Dynamics
Creating team identity
Forming remote and virtual teams
Managing the storming process
Getting to norming and performing
Creating and governing with ground rules
Tracking team performance
Setting expectations and providing feedback
Making Technology Work for You
Communicating with and coordinating your team
Avoiding the technology trap
Developing effective communication across various mediums
Choosing the right technology platform
The Impact of Culture and Separation
Recognizing cultural characteristics and differences
Building cultural knowledge
Managing across time zones
Respecting non-working time

Nexus Human

Team Building

Coaching Skills

Manager Training

Management Skills

Teaching Online

Managing Remote and Virtual Teams

Northampton

Course Description:
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.
Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.
Conflict may emerge between managers and their staff, between team members or departments.
Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.
Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.
It is therefore vital to manage conflict constructively.
As an team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.
Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands on practice on proven frameworks, go through simulations and exercises that will train you to be highly effective professional and leader, starting day one.
Course Topics:
1) Science behind workplace conflicts
2) Understanding Human Behaviour
3) Different Personality Types
4) Conflict Management Styles
5) Conflict Management Strategies
6) Workplace Conflicts
7) Conflict Resolution Agreements
8) Working with difficult people
9) Relationship and reputation management
Learning Objectives:
Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
Role playing to practice techniques and new skills in a safe environment.
Proven best practices for approaching conflict management.
Practices for resolving conflict as a third party mediator.
Scientifically validated frameworks on effective communication in stressful situations.
Transferring your learning back to your work environment using job aids, templates and other resources.
How You Will Benefit:
Build trust and credibility with colleagues and team members
Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
Gain confidence in holding difficult conversations calmly and assertively.
Manage difficult situations proactively.
Increase your effectiveness in managing conflict.
See growth in your overall performance
Certification:
Once after the training we will provide you the course completion certificate.

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.

For more queries, reach out to us: info@mangates.com

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