Name: Employee Engagement 1 Day Training in Heathrow
Price: 595 GBP
Availability: InStock

Newport

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Employee engagement is a necessary strategy for companies that want to succeed in the marketplace.  Employee engagement is not an HR initiative that managers are reminded to do once a year.  It is a key strategic driver of employee performance, accomplishment, and continuous improvement all year long. It is the outcome of how your organisation interacts with people to drive business results.
This Employee Engagement training is suitable for anyone that works in a management or leadership role.

Course Contents:

Help improve the engagement of your employees and increase business success
Engagement is a heightened emotional connection that an employee feels for his organisation, which influences them to put in greater effort. Higher engagement levels yield higher productivity and retention rates. This makes employee engagement a powerful factor in business success. Engaged employees are more productive, customer-focused, and profit-oriented and organisations are more likely to retain them.
An essential part of an organisation’s talent management strategy is its focus on employee engagement and retention. Organisations that maintain this focus create an environment where employees have the tools, resources, and professional opportunities to develop skills and fulfil their career goals.
Why is taking this course a good idea?

Well, just imagine if your you were better able to:

Understand the importance of employee engagement and the key part it plays in business success.
Apply tactics that motivate and engage employees, creating advocates for the business.
Achieve a working environment that encourages employees to excel at work activities.
Ensure talent retention by creating positive working relationships.
Develop a strategy for employee engagement success.
Prevent activities that cause disengagement and disgruntled workers.
Ultimately, these training course materials will help managers to engage and enthuse their team, creating a motivated workforce that wants to succeed.
Employee engagement is a key factor in creating the right conditions for all members of an organisation to give their best each day, committed to their organisation’s goals and values, motivated to contribute to organisational success, and with an enhanced sense of their own well-being.
These course materials aim to help highlight the requirements that managers and leaders have to help improve the engagement of employees, while giving them key tools and supporting content to ensure they are prepared  to deliver on employee engagement within the organisation.

Course Topics:

Introduction and Objectives – Setting the scene for the training course, defining what is meant by employee engagement and establishing participants expectations.
The Current Situations – Using a PEST analysis approach to identify the current status of employee engagement within the organisation, whilst establishing the internal and external factors that can have an impact on employee engagement.
Roles and Responsibilities – Establishing the different roles people have in ensuring employee engagement and the responsibilities that we all have for ourselves in ensuring we are motivated and engaged at work. Participants are encouraged to consider their own level of engagement, what this means and how it can improve.
The Four Enablers – Focusing on the Four Steps to Employee Engagement and how organisations and the leaders within it can create the right environment for a positive outlook to be nurtured. Includes a case study to identify key working practices.
Job Design – Understanding how the implementation of a job role can affect how the employee feels about it and the five characteristics that should be considered to help develop a role that employees are motivated to work in. Includes a chance to apply the five characteristics to a job role to help relate the approach to a real scenario.
Creating the Right Work Environment – Reviewing the big picture and the approach that the organisation and managers should take to ensure a culture of engagement and motivating factors. Creating an environment where employee engagement can flourish and applying techniques to personal work experiences.
Engagement and Retention – Establishing the importance of long-term career growth and opportunity to engagement and how this helps develop employees that feel valued and enjoy what they do each day. Includes a case study to identify how the approach can be applied to real-life scenarios.
Engagement Tactics – Developing an understanding of the tactics that can be applied to employee engagement and prioritising the factors that are most influential.
Disengagement and the Six Human Needs – Identifying how employees become disengaged and what action can be taken to turn this around. Developing knowledge of the fundamental needs that people need to have met to make them feel happy and motivated. Includes a case study that helps participants identify the needs of employees in a real example, while helping them to identify issues within their own team.
Critical Success Factors – Focusing on the engagement techniques that can be applied in the workplace and the critical success factors that managers should include in their strategy and how they might overcome barriers or challenges to their approach.
This course is highly interactive and includes activities, discussions and exercises throughout to both engage the learners and help embed the learning.

Course Feature:

At the end of this Employee Engagement training course you will be able to:
Define and recognise employee engagement
Design jobs to motivate and engage
Create an engaging work environment
Retain your talent
Use employee engagement strategies
Prevent disengagement

Certification:

Once after the training you receive course completion certificate from Mangates.

Who can Attend?

Anybody who is interested in learning Employee Engagement Skills.

Mangates

Employee Engagement 1 Day Training in Newport

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Employee Engagement 1 Day Training in Heathrow

Awarding Body:&nbsp;Open College Network (OCN Credit4Learning)Award Level:&nbsp;Level Three (Advanced)Minimum Age:&nbsp;18Entry requirements:&nbsp;None. English Level 2 desirable.Training Locations:&nbsp;E-learning - complete this course in the comfort of your own home or at work<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Course Overview:It takes a very special person to care for those at the end of their life&rsquo;s journey. Yet for the terminally ill and their families, the gifts of compassion, dedication and skill are priceless treasures. This End of Life (Palliative Care) Course covers the issues and practices involved in caring for the terminally ill and is suitable for both healthcare professionals and individuals looking at optimising their care skills and practices.This course will help you to gain a better knowledge of the procedures and best practices which underpins end of life care. It will help you to learn about the delivery of optimal end of life care and improve your communication skills to strengthen working relationships with healthcare professionals during this period. You will also feel you have a much better understanding on how to support the friends and family of the person that you are caring for.In this online course, you will learn to address the ethical issues and characteristics of hospice and palliative care. You will also understand the assessment and management of pain. And you will be able to help patients and their families cope with dying, death, and the grief that follows and, in doing so, will ensure that the process is in the very best interests of the individual concerned.If you are an individual looking after a terminally ill relative this course bridges the divide between understanding how healthcare professionals work and understanding how your relative or friend should be managed by your support team.This course can also be combined with our&nbsp;Healthcare Practice (Fundamental Care Skills) Course&nbsp;which will also prepare you with a general and very solid foundation qualification in healthcare. Both qualifications combined will give you a total of 6 credits which you can also use towards other future qualifications (at many UK Colleges and Universities).Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks.)The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.This course will perfectly supplement any medical or nursing course, however specific, and is open to anyone. At the end of each e-learning section you have up to 6 multiple choice questions to answer, with a passmark of 65%. You can re-sit each section 3 times.<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Is this course for me?This course is suitable for you if:-- You are a healthcare professional or healthcare student and looking at focussing on this area of work -- You are a healthcare professional looking to add a specialised qualification to your C.V. -- You are an individual caring for a terminally ill relative or friend and would like to be fully aligned with current medical practices and end-of-life procedures -- You are currently working in a Hospice, Care Home, Geriatric Unit or Hospital and have been advised to complete this course. Add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme. (Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">What does this course cover?Topics covered include:M01: Introduction and Course Overview M02: Caring for people at the end of their life M03: Palliative Care M04: What is person-centred care? M05: Equality, Diversity and Rights M06: Planning Ahead M07: End of Life Strategies and Guidelines M08: Communication M09: Nutrition, Hydration and Mouth Care M10: Symptom Control M11: Identifying the Dying Phase of Life M12: The bereavement process M13: Working within the Multidisciplinary TeamDownload a certificate as soon as completed.This course is also supported with a video presentation and additional support material can be downloaded as you progress through the course.Download a&nbsp;<a href="https://drive.google.com/file/d/1zDO1PzSKxk08nGsgnig5NwCmki__qCBG/view?usp=sharing" style="color: rgb(30, 126, 200); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(30, 126, 200);"></a><a href="https://drive.google.com/file/d/1zDO1PzSKxk08nGsgnig5NwCmki__qCBG/view?usp=sharing" target="_blank" style="color: rgb(30, 126, 200); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(30, 126, 200);">Course Itinerary</a> <hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><img src="https://s3.amazonaws.com/images.ecwid.com/images/wysiwyg/product/20661234/206740469/1591525097385817184361/Accreditation_Strip_jpg" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable">

Awarding Body: Open College Network (OCN Credit4Learning)
Award Level: Level Three (Advanced)
Minimum Age: 18
Entry requirements: None. English Level 2 desirable.
Training Locations: E-learning - complete this course in the comfort of your own home or at work



Course Overview:
It takes a very special person to care for those at the end of their life’s journey. Yet for the terminally ill and their families, the gifts of compassion, dedication and skill are priceless treasures. This End of Life (Palliative Care) Course covers the issues and practices involved in caring for the terminally ill and is suitable for both healthcare professionals and individuals looking at optimising their care skills and practices.
This course will help you to gain a better knowledge of the procedures and best practices which underpins end of life care. It will help you to learn about the delivery of optimal end of life care and improve your communication skills to strengthen working relationships with healthcare professionals during this period. You will also feel you have a much better understanding on how to support the friends and family of the person that you are caring for.
In this online course, you will learn to address the ethical issues and characteristics of hospice and palliative care. You will also understand the assessment and management of pain. And you will be able to help patients and their families cope with dying, death, and the grief that follows and, in doing so, will ensure that the process is in the very best interests of the individual concerned.
If you are an individual looking after a terminally ill relative this course bridges the divide between understanding how healthcare professionals work and understanding how your relative or friend should be managed by your support team.
This course can also be combined with our Healthcare Practice (Fundamental Care Skills) Course which will also prepare you with a general and very solid foundation qualification in healthcare. Both qualifications combined will give you a total of 6 credits which you can also use towards other future qualifications (at many UK Colleges and Universities).
Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks.)
The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.
This course will perfectly supplement any medical or nursing course, however specific, and is open to anyone. At the end of each e-learning section you have up to 6 multiple choice questions to answer, with a passmark of 65%. You can re-sit each section 3 times.



Is this course for me?
This course is suitable for you if:
-- You are a healthcare professional or healthcare student and looking at focussing on this area of work
-- You are a healthcare professional looking to add a specialised qualification to your C.V.
-- You are an individual caring for a terminally ill relative or friend and would like to be fully aligned with current medical practices and end-of-life procedures
-- You are currently working in a Hospice, Care Home, Geriatric Unit or Hospital and have been advised to complete this course.

Add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme.
(Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)



What does this course cover?
Topics covered include:
M01: Introduction and Course Overview
M02: Caring for people at the end of their life
M03: Palliative Care
M04: What is person-centred care?
M05: Equality, Diversity and Rights
M06: Planning Ahead
M07: End of Life Strategies and Guidelines
M08: Communication
M09: Nutrition, Hydration and Mouth Care
M10: Symptom Control
M11: Identifying the Dying Phase of Life
M12: The bereavement process
M13: Working within the Multidisciplinary Team
Download a certificate as soon as completed.
This course is also supported with a video presentation and additional support material can be downloaded as you progress through the course.
Download a Course Itinerary






Geopace Training

General Nursing

Care Worker

Allied Health

Healthcare Assistant

Allied Health Professions (AHP)

Care

Nursing

Medicine & Nursing

End Of Life Care

Assisting patients at the end of their life's journey ...

    Nationally Recognised Qualifications

    Accredited OCN Credit4Learning - Level 3

    Accredited CPD (The CPD Certification Service)​

    Expand your horizons to include this specialised area of caring

    Comprehensively covers end of life and terminal patient care skills

    Includes support and reference material to download and keep

    No previous experience or qualification needed

    Download a certificate on completion of your online course

End of Life (Palliative Care) Course (GPT203)

General Admission

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h2 style="color: rgb(var(--color_14)); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_14));">THIS COURSE PACKAGE INCLUDES: 1: INTRODUCTION TO ECG COURSE - RECORDING &amp; BASIC INTERPRETATION&nbsp;(GPT009) 2: ADVANCED ECG COURSE - INTERPRETATION &amp; ANALYSIS&nbsp;(GPT010)</h2> <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"> Learn how to set up and record a basic ECG trace, followed by advanced analysis and interpretation</div><div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">FAST-TRACK YOUR&nbsp;ECG TRAINING&nbsp;WITH OUR&nbsp;BEGINNER TO ADVANCED&nbsp;TRAINING PACKAGE</div><div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">20% off - &nbsp;Multi-Course Discount</div><div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><ul style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Cover all stages from Level 1 through to Level 4 (FDSc)</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Cover your theory training online</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Practical training in Classroom or Virtual Classroom</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Comprehensive Practise@Home training kits for VC</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Awards 2 accredited qualifications</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Dual Accreditations are awarded for all courses (Open College Network and CPD)</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Covers all steps required to competently set up and perform an ECG trace.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Practical sessions include electrode placement on mannequin, running traces and identifying anomalies.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn beginner to advanced skills and interpretation.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Basic understanding of English language required.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">OPEN TO ALL APPLICANTS</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">About these courses 1: INTRODUCTION TO ECG COURSE - RECORDING AND BASIC INTERPRETATION (GPT009)PART 1 - Theory<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Allow approx. 5-6 hours</li></ul>PART 2 - Practical Training<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Attend a classroom location or join us in our virtual classroom * - 3-4 hours</li></ul>ACCREDITED LEVEL 3 QUALIFICATION<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">* Virtual Classroom option includes a free comprehensive Practise@Home ECG training kit.</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div>2: ADVANCED ECG COURSE - INTERPRETATION AND ANALYSIS (GPT010)<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">E-LEARNING - Theory</li><li fr-original-style="" style="box-sizing: border-box;">Allow approx. 6-8 hours</li><li fr-original-style="" style="box-sizing: border-box;">ACCREDITED LEVEL 4 QUALIFICATION</li></ul> OPTIONAL: GETTING STARTED IN ECG (GPT002)<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">A free starter ECG Course (unassessed) developed to help you understand the basics of ECG recording: 3 modules in total with no Questions!</li><li fr-original-style="" style="box-sizing: border-box;">If you are already familiar with ECGs then you may prefer to save time and opt out of this mini-course at booking stage.</li><li fr-original-style="" style="box-sizing: border-box;">This "mini-course" is available at no charge.</li></ul> <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Learning OutcomesGPT009:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understanding different ECG equipment types</li><li fr-original-style="" style="box-sizing: border-box;">ECG equipment - set-up and calibration</li><li fr-original-style="" style="box-sizing: border-box;">Includes professionalism, consent, IPC</li><li fr-original-style="" style="box-sizing: border-box;">and legal requirement</li><li fr-original-style="" style="box-sizing: border-box;">Patient preparation</li><li fr-original-style="" style="box-sizing: border-box;">How to correctly apply electrodes to limbs and chest</li><li fr-original-style="" style="box-sizing: border-box;">Identify artifacts (equipment and patients</li><li fr-original-style="" style="box-sizing: border-box;">Identify and recognise routine traces</li><li fr-original-style="" style="box-sizing: border-box;">Identify and recognise non-routine traces</li><li fr-original-style="" style="box-sizing: border-box;">Identify traces requiring urgent attention</li><li fr-original-style="" style="box-sizing: border-box;">Labelling and reporting</li></ul>GPT010:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand the acceptable variations within the normal ECG of healthy adults.</li><li fr-original-style="" style="box-sizing: border-box;">Recognise the expected patterns of an ECG from a healthy child from birth onwards and identify abnormalities.</li><li fr-original-style="" style="box-sizing: border-box;">Interpret abnormal ECG patterns in adults.</li><li fr-original-style="" style="box-sizing: border-box;">Diagnose arrhythmias as an underlying cause of palpitations and syncope. Exploring sinus rhythm, extrasystoles, paroxysmal tachycardia and the importance of a physical examination.</li><li fr-original-style="" style="box-sizing: border-box;">Identifying syncopal episodes attributable to cardiovascular disease as opposed to arrhythmias.</li><li fr-original-style="" style="box-sizing: border-box;">Recognise ECG markers for tachycardias, bradycardias, pre-excitation syndromes, bi-fascicular block, and first-degree block with bundle branch block.</li><li fr-original-style="" style="box-sizing: border-box;">Differentiate between supraventricular and ventricular extrasystoles and be able to diagnose broad complex tachycardias, ventricular flutter and fibrillation, sick sinus syndrome, and Stokes-Adams attacks.</li><li fr-original-style="" style="box-sizing: border-box;">Recognise and identify symptoms associated with the causes of acute or chronic chest pain in patients who present with myocardial infarction (heart attack), pulmonary embolism, significant central pulmonary embolism, pericarditis, aortic dissection, oesophageal rupture, spinal disorders, vertebral collapse, posterior infarction, and angina.</li><li fr-original-style="" style="box-sizing: border-box;">Recognise symptoms indicative of conditions such as pulmonary oedema, chest diseases, and pulmonary congestion.</li></ul> <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">After the courseGPT009:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Safely and competently set up an ECG machine</li><li fr-original-style="" style="box-sizing: border-box;">Introduce patients to the ECG test, adhering to compliancy requirements before and after testing</li><li fr-original-style="" style="box-sizing: border-box;">Perform an ECG test to national guidelines</li><li fr-original-style="" style="box-sizing: border-box;">Understand basic traces and their correlation to cardiac issues</li><li fr-original-style="" style="box-sizing: border-box;">Recognise normal and erroneous recordings</li><li fr-original-style="" style="box-sizing: border-box;">Recognise recordings that require urgent medical follow-up</li><li fr-original-style="" style="box-sizing: border-box;">Complete the recording and label (or record digital copies) as per guidelines</li></ul>GPT010:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Appreciate normal and abnormal ECG variations in the context of varying pathologies.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to determine whether an arrhythmia has an underlying cause that requires medical intervention.</li><li fr-original-style="" style="box-sizing: border-box;">Interpret ECGs as a function of the patient&#39;s ongoing cardiac management.</li><li fr-original-style="" style="box-sizing: border-box;">Understand and apply the Burce Protocol exercise test in relevant clinical situations.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to clinically respond to a patient with chest pain including further investigations required, pain relief, history and examination and echocardiogram.</li><li fr-original-style="" style="box-sizing: border-box;">Understand and apply the fundamental principles of arrhythmia management.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the primary causes of heart disease and the diagnostic process.</li><li fr-original-style="" style="box-sizing: border-box;">Appreciate the importance of the ECG as a diagnostic tool alongside the patient&rsquo;s history and clinical presentation and recognising its limitations.</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">Course Package Components: PACKAGE - Beginner to Advanced ECG - Virtual Classroom - INTRO - Part 1 online Part 2 Virtual Classroom (AM) + ADVANCED - E-learning</div></div>

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO ECG COURSE - RECORDING & BASIC INTERPRETATION (GPT009)
2: ADVANCED ECG COURSE - INTERPRETATION & ANALYSIS (GPT010)






Learn how to set up and record a basic ECG trace, followed by advanced analysis and interpretation
FAST-TRACK YOUR ECG TRAINING WITH OUR BEGINNER TO ADVANCED TRAINING PACKAGE
20% off - Multi-Course Discount
Cover all stages from Level 1 through to Level 4 (FDSc)
Cover your theory training online
Practical training in Classroom or Virtual Classroom
Comprehensive Practise@Home training kits for VC
Awards 2 accredited qualifications
Dual Accreditations are awarded for all courses (Open College Network and CPD)
Covers all steps required to competently set up and perform an ECG trace.
Practical sessions include electrode placement on mannequin, running traces and identifying anomalies.
Learn beginner to advanced skills and interpretation.
Basic understanding of English language required.
OPEN TO ALL APPLICANTS



About these courses


1: INTRODUCTION TO ECG COURSE - RECORDING AND BASIC INTERPRETATION (GPT009)
PART 1 - Theory
Allow approx. 5-6 hours
PART 2 - Practical Training
Attend a classroom location or join us in our virtual classroom * - 3-4 hours
ACCREDITED LEVEL 3 QUALIFICATION
* Virtual Classroom option includes a free comprehensive Practise@Home ECG training kit.
2: ADVANCED ECG COURSE - INTERPRETATION AND ANALYSIS (GPT010)
E-LEARNING - Theory
Allow approx. 6-8 hours
ACCREDITED LEVEL 4 QUALIFICATION


OPTIONAL: GETTING STARTED IN ECG (GPT002)
A free starter ECG Course (unassessed) developed to help you understand the basics of ECG recording: 3 modules in total with no Questions!
If you are already familiar with ECGs then you may prefer to save time and opt out of this mini-course at booking stage.
This "mini-course" is available at no charge.





Learning Outcomes
GPT009:
Understanding different ECG equipment types
ECG equipment - set-up and calibration
Includes professionalism, consent, IPC
and legal requirement
Patient preparation
How to correctly apply electrodes to limbs and chest
Identify artifacts (equipment and patients
Identify and recognise routine traces
Identify and recognise non-routine traces
Identify traces requiring urgent attention
Labelling and reporting
GPT010:
Understand the acceptable variations within the normal ECG of healthy adults.
Recognise the expected patterns of an ECG from a healthy child from birth onwards and identify abnormalities.
Interpret abnormal ECG patterns in adults.
Diagnose arrhythmias as an underlying cause of palpitations and syncope. Exploring sinus rhythm, extrasystoles, paroxysmal tachycardia and the importance of a physical examination.
Identifying syncopal episodes attributable to cardiovascular disease as opposed to arrhythmias.
Recognise ECG markers for tachycardias, bradycardias, pre-excitation syndromes, bi-fascicular block, and first-degree block with bundle branch block.
Differentiate between supraventricular and ventricular extrasystoles and be able to diagnose broad complex tachycardias, ventricular flutter and fibrillation, sick sinus syndrome, and Stokes-Adams attacks.
Recognise and identify symptoms associated with the causes of acute or chronic chest pain in patients who present with myocardial infarction (heart attack), pulmonary embolism, significant central pulmonary embolism, pericarditis, aortic dissection, oesophageal rupture, spinal disorders, vertebral collapse, posterior infarction, and angina.
Recognise symptoms indicative of conditions such as pulmonary oedema, chest diseases, and pulmonary congestion.





After the course
GPT009:
Safely and competently set up an ECG machine
Introduce patients to the ECG test, adhering to compliancy requirements before and after testing
Perform an ECG test to national guidelines
Understand basic traces and their correlation to cardiac issues
Recognise normal and erroneous recordings
Recognise recordings that require urgent medical follow-up
Complete the recording and label (or record digital copies) as per guidelines
GPT010:
Appreciate normal and abnormal ECG variations in the context of varying pathologies.
Be able to determine whether an arrhythmia has an underlying cause that requires medical intervention.
Interpret ECGs as a function of the patient's ongoing cardiac management.
Understand and apply the Burce Protocol exercise test in relevant clinical situations.
Know how to clinically respond to a patient with chest pain including further investigations required, pain relief, history and examination and echocardiogram.
Understand and apply the fundamental principles of arrhythmia management.
Understand the primary causes of heart disease and the diagnostic process.
Appreciate the importance of the ECG as a diagnostic tool alongside the patient’s history and clinical presentation and recognising its limitations.



Course Package Components:

PACKAGE - Beginner to Advanced ECG - Virtual Classroom - INTRO - Part 1 online Part 2 Virtual Classroom (AM) + ADVANCED - E-learning

ECG - Introduction & Advanced Course Package

PACKAGE - Beginner to Advanced ECG - Virtual Classroom - INTRO - Part 1 online Part 2 Virtual Classroom (AM) + ADVANCED - E-learning

Milton Keynes 

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">AWARDS A NATIONALLY RECOGNISED AND ACCREDITED CERTIFICATE IN ECG i) OCN Accredited at Level 3 (Advanced Level)&nbsp;- The Open College Network&nbsp;[Equivalent to Level 5 in Ireland] ii) CPD Accredited&nbsp;- The CPD Certification Service SUITABLE FOR:- OPEN TO ALL APPLICANTS&nbsp;(no previous healthcare experience OR qualifications necessary) - MEDICAL / HEALTHCARE (trainees and professionals)- GP RECEPTIONISTS, ALLIED HEALTHCARE STAFF This Introduction to ECG Course is divided into two parts:&nbsp;Part 1&nbsp;covers theory (online) and should be completed before&nbsp;Part 2&nbsp;- practical training (classroom or virtual classroom)&nbsp;A nurse or paramedic-led half-day session covering essential practical skill-sets required to set up and record a valid ECG trace.&nbsp;A SHORT PRELIM / PRIMER COURSE "GETTING STARTED IN ECG" IS INCLUDED AS A SEPARATE COURSE FOR THOSE ENROLLING WITH NO PREVIOUS KNOWLEDGE OF ECG RECORDING (3 SECTIONS, NO QUESTIONS!)YOU CAN OPT OUT OF THIS AT POINT OF BOOKING IF PREFERRED. <div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.</div> Course Itinerary - overview: PART 1 - THEORY (online)Delegates will fully understand the theory and will be able to demonstrate they can identify the correct patient, gain consent and perform an ECG, conforming to Skills for Health recommended standards and guidelines.&nbsp;<div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">M01&nbsp;&ndash; Introduction: History, definitions, types of ECG, the uses of an ECG, results, and risks.M02&nbsp;&ndash; Infection Prevention &amp; Control: Reducing healthcare-associated infections. Keeping Safe.M03&nbsp;&ndash; Professionalism &amp; Effective Communication: Interacting with patients and staff and the use of effective communication methods.M04&nbsp;&ndash; Legal Requirements &amp; Consent: Legal Obligations and Accountability. Criminal, Civil and Contractual law in healthcare. Vicarious Liability and your Duty of Care.M05&nbsp;&ndash; Preparation for the ECG Examination: Patient preparation when performing a resting ECG, skin preparation, placement of the electrodes &amp; the Angle of Louis.M06&nbsp;&ndash; The Electricity of the Heart: The heart&rsquo;s electrical signal, depolarisation &amp; repolarisation, the wiring of the heart, PQRST complex.M07&nbsp;&ndash; The ECG Machine: Times &amp; speeds, PR interval, QRS complex, Recording an ECG, machine calibration, Obtaining a good quality recording, Variation from standard, Equipment &amp; clinical room specification, environmental considerations, documentation, storage &amp; confidentiality, and Electrocardiography on children.M08&nbsp;&ndash; The 12-Lead ECG: A detailed look at the 12-lead ECG.M09&nbsp;&ndash; The Shape of the QRS Complex: QRS for limb leads, the cardiac axis, deviation and QRS for V leads.M10&nbsp;- Conduction issues within the AV node &amp; Bundle of His: The AV node &amp; the Bundle of His, types of heart block, first degree block, second degree block and third-degree blocks.M11&nbsp;- Conduction Issues within the Bundle Branches: Bundle Branch Block, Right and Left Bundle Branch BlockM12&nbsp;- Conduction issues with the Distal Section of the LBBB: A guide on conduction issues with the distal section of the LBBBM13&nbsp;- The Heart&rsquo;s Rhythm: What happens when depolarisation doesn&rsquo;t start in theSA node, the intrinsic rhythm of the heart, sinus arrhythmia, sinus bradycardia &amp; sinus tachycardia, abnormalities in the cardiac rhythm, supraventricular rhythms, abnormal rhythm.M14&nbsp;- The Heart&rsquo;s Rhythm &ndash; Bradycardias &amp; Ectopic Beats: Escape rhythms, atrial escape, junctional escape, complete heart block, ventricular escape, accelerated idioventricular rhythm, extrasystoles, atrial &amp; junctional extrasystoles and ventricular extrasystoles.M15&nbsp;- The Heart&rsquo;s Rhythm &ndash; Tachycardias: Supraventricular Tachycardia and Ventricular TachycardiaM16&nbsp;- The Heart&rsquo;s Rhythm &ndash; Fibrillation &amp; WPW: Fibrillation and why it happens, atrial and ventricular fibrillation, the Wolff-Parkinson-White (WPW) syndrome.M17&nbsp;- Abnormalities within the P, QRS &amp; T Waves: What to check when interpreting an ECG, abnormalities in the P wave, QRS complex, ST segment &amp; T wave, Right Ventricular Hypertrophy, Pulmonary Embolism, Left ventricular hypertrophy, acute myocardial injury, pericarditis and ischaemia.&nbsp;PART 2 - CLASSROOM (am, pm or evening sessions)Half day (morning, afternoon or evening sessions): skill-set development with practical demonstrations and hands-on experience in set-up, ECG electrode placement and observing a number of ECG traces.&nbsp;M18&nbsp;- The Basics - an overview: Welcome to ECG interpretation, revision.M19&nbsp;- Atrial Fibrillation &amp; Flutter: Detailed overview.M20&nbsp;&ndash; Bundle Branch Blocks: Detailed overview.Practical Sessions</div></div>

AWARDS A NATIONALLY RECOGNISED AND ACCREDITED CERTIFICATE IN ECG



i) OCN Accredited at Level 3 (Advanced Level) - The Open College Network [Equivalent to Level 5 in Ireland]

ii) CPD Accredited - The CPD Certification Service



SUITABLE FOR:
- OPEN TO ALL APPLICANTS (no previous healthcare experience OR qualifications necessary)

- MEDICAL / HEALTHCARE (trainees and professionals)
- GP RECEPTIONISTS, ALLIED HEALTHCARE STAFF


This Introduction to ECG Course is divided into two parts: Part 1 covers theory (online) and should be completed before Part 2 - practical training (classroom or virtual classroom)
 
A nurse or paramedic-led half-day session covering essential practical skill-sets required to set up and record a valid ECG trace.
 
A SHORT PRELIM / PRIMER COURSE "GETTING STARTED IN ECG" IS INCLUDED AS A SEPARATE COURSE FOR THOSE ENROLLING WITH NO PREVIOUS KNOWLEDGE OF ECG RECORDING (3 SECTIONS, NO QUESTIONS!)
YOU CAN OPT OUT OF THIS AT POINT OF BOOKING IF PREFERRED.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.

Course Itinerary - overview:


PART 1 - THEORY (online)
Delegates will fully understand the theory and will be able to demonstrate they can identify the correct patient, gain consent and perform an ECG, conforming to Skills for Health recommended standards and guidelines.
 
M01 – Introduction: History, definitions, types of ECG, the uses of an ECG, results, and risks.
M02 – Infection Prevention & Control: Reducing healthcare-associated infections. Keeping Safe.
M03 – Professionalism & Effective Communication: Interacting with patients and staff and the use of effective communication methods.
M04 – Legal Requirements & Consent: Legal Obligations and Accountability. Criminal, Civil and Contractual law in healthcare. Vicarious Liability and your Duty of Care.
M05 – Preparation for the ECG Examination: Patient preparation when performing a resting ECG, skin preparation, placement of the electrodes & the Angle of Louis.
M06 – The Electricity of the Heart: The heart’s electrical signal, depolarisation & repolarisation, the wiring of the heart, PQRST complex.
M07 – The ECG Machine: Times & speeds, PR interval, QRS complex, Recording an ECG, machine calibration, Obtaining a good quality recording, Variation from standard, Equipment & clinical room specification, environmental considerations, documentation, storage & confidentiality, and Electrocardiography on children.
M08 – The 12-Lead ECG: A detailed look at the 12-lead ECG.
M09 – The Shape of the QRS Complex: QRS for limb leads, the cardiac axis, deviation and QRS for V leads.
M10 - Conduction issues within the AV node & Bundle of His: The AV node & the Bundle of His, types of heart block, first degree block, second degree block and third-degree blocks.
M11 - Conduction Issues within the Bundle Branches: Bundle Branch Block, Right and Left Bundle Branch Block
M12 - Conduction issues with the Distal Section of the LBBB: A guide on conduction issues with the distal section of the LBBB
M13 - The Heart’s Rhythm: What happens when depolarisation doesn’t start in the
SA node, the intrinsic rhythm of the heart, sinus arrhythmia, sinus bradycardia & sinus tachycardia, abnormalities in the cardiac rhythm, supraventricular rhythms, abnormal rhythm.
M14 - The Heart’s Rhythm – Bradycardias & Ectopic Beats: Escape rhythms, atrial escape, junctional escape, complete heart block, ventricular escape, accelerated idioventricular rhythm, extrasystoles, atrial & junctional extrasystoles and ventricular extrasystoles.
M15 - The Heart’s Rhythm – Tachycardias: Supraventricular Tachycardia and Ventricular Tachycardia
M16 - The Heart’s Rhythm – Fibrillation & WPW: Fibrillation and why it happens, atrial and ventricular fibrillation, the Wolff-Parkinson-White (WPW) syndrome.
M17 - Abnormalities within the P, QRS & T Waves: What to check when interpreting an ECG, abnormalities in the P wave, QRS complex, ST segment & T wave, Right Ventricular Hypertrophy, Pulmonary Embolism, Left ventricular hypertrophy, acute myocardial injury, pericarditis and ischaemia.
 
PART 2 - CLASSROOM (am, pm or evening sessions)
Half day (morning, afternoon or evening sessions): skill-set development with practical demonstrations and hands-on experience in set-up, ECG electrode placement and observing a number of ECG traces.
 
M18 - The Basics - an overview: Welcome to ECG interpretation, revision.
M19 - Atrial Fibrillation & Flutter: Detailed overview.
M20 – Bundle Branch Blocks: Detailed overview.
Practical Sessions



Cardiology

Heart Rate

Paediatric Cardiology

Adult Congenital Heart Disease

Learn how to perform and

read an ECG ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced level)

    CPD Accredited - The CPD Certification Service

    Introduces you to the fundamentals of setting up and operating an ECG machine

    Includes patient preparation

    Produce a valid (error free) ECG

    Learn and understand ECG traces

    Recognise recordings that require urgent attention

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS

VIRTUAL CLASSROOM OPTION INCLUDES COMPREHENSIVE PRACTISE@HOME ECG TRAINING KIT

Final interpretation of all ECG recordings is the responsibility of a medical professional.

Introduction to ECG Course (GPT009)

The professional working world has changed more rapidly than could have been envisaged at the time of the introduction of GDPR and the Data Protection Act 2018. With more people working from home post-Covid and the ever increasing risk of cyber-attacks, this short course is aimed at taking stock of current practice and risk, as well as considering ICO enforcement action and the implications of hybrid working. &nbsp;It is also a great recap on the rules as they stand and what you need to know to comply. &nbsp;The course will cover:<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">UK GDPR - A timely reminder of the rules</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">ICO enforcement action and what we can learn</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Data Protection Impact Assessments - when and how to do them</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Hybrid working and UK GDPR</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Managing cyber attacks from a UK GDPR perspective</li></ul><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Target Audience</h2><p data-key="23" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The online course is suitable for staff of all levels, from support staff to senior partners.<h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2>Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.<p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Please note a recording of the course will&nbsp;not&nbsp;be made available.<h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Speaker</h2><h3 data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="http://dglegal.co.uk/the-team/matthew-howgate/" style="color: rgb(0, 140, 165); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(0, 140, 165);">Matthew Howgate, Consultant, DG Legal</a></h3>Matt is a non-practising solicitor who has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme.Matthew is a lead trainer on and co-developed the LAPG Certificate in Practice Management (a training programme for legal managers and law firm owners) as well as regularly providing training on legal aid Supervision, costs maximisation, data protection and security and on general SRA compliance. &nbsp;

The LAA operates a strict compliance regime when it comes to auditing family controlled work matters, and mistakes can often result in a Contract Notice, corrective action, and further follow-up activity within 6 months. 

This course will discuss the various aspects of family controlled work billing, with discussions on topics such as how to bill private law, public law, and help with mediation matters; how to evidence whether substantive negotiations and a settlement have taken place in private law matters; how do the LAA audit travel and other disbursement claims; what evidence must be present on files to avoid any issues on audit – including scope, gateway evidence, and forms/evidence of means (rules on evidence of means will be included in brief, however, a separate, more in-depth Civil Means Assessment Guidance Course is available); and the rules on claiming separate matters and escape fees. 

Key aspects of the Civil Contract and associated LAA Guidance (including the Codes Guidance) will be included, along with a discussion of common errors that are made. 

Target Audience
This online course is aimed at anyone involved in billing Family Controlled Work matters or managing an LAA Family Contract. 
Resources
Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.

Please note a recording of the course will not be made available.
Speaker
Steve Keeling, Consultant, DG Legal
Steve joined DG Legal after leaving the Legal Aid Agency in August 2016. In his 17 years at the LAA, he worked in the audit team as both auditor and manager and was a Contract Manager for several years.

Steve is also a certified SQM auditor and undertakes audits on behalf of Recognising Excellence as well as running training sessions for the SQM Audit Team periodically.

DG Legal

Legal Aid - Family Controlled Work Billing Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: ADULT FICTION, NON-FICTIONDiana joined the prestigious DHH Literary Agency in June 2024. She started agenting with Rupert Heath Literary Agency in 2011 before moving to UTA and Marjacq in 2017. Before that she was senior commissioning editor at Transworld. Diana was chosen as one of The Bookseller&rsquo;s Rising Stars of 2012, was a nominee for RNA Agent of the Year 2019, and was shortlisted for Literary Agent of the Year 2022 at the British Book Awards.&nbsp;Her list includes a wide range of bestselling and prize-winning authors in the UK and internationally.Diana represents adult fiction and non-fiction. For fiction, she is looking for upmarket women&#39;s commercial, with depth and heart, including reading group, historical, saga, uplit and contemporary stories that are irreverent and make her laugh; accessible literary fiction, high-concept crime fiction and thrillers. She has a thing for spy novels and would love to find a great vampire story.&nbsp;On the non-fiction side: memoir, smart, funny feminists, lifestyle, cookery and social justice, and open to anything with a strong, original voice. She also encourages submissions from writers who have been traditionally under-represented.Diana would like you to submit a covering letter, 1 - 2 page synopsis and the first three chapters (a maximum of 5,000 words) of your manuscript in a single word document.&nbsp;<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Diana is kindly offering one free session for low income/underrepresented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the discretion of I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Wednesday 4 September 2024

LOOKING FOR: ADULT FICTION

Marilia Savvides founded The Plot Agency in 2024. She began her career in publishing at Peters Fraser and Dunlop, where she spent eight years, first as International Rights Agent, and later as Literary Agent, building her own list of authors. In 2019, she joined 42MP, where she worked as Literary Agent for four years, helping to launch and set up the Book Division.

She is particularly interested in fiction that is beautifully written and cleverly constructed, but still accessible to a wide readership. She is often drawn to darker tales that weave together excellent characters and an impossible-to-put-down story, from immersive book club novels with a splash of suspense, crime and thrillers, accessible horror, and speculative, genre-bending or dystopian stories. She also adores smart, witty contemporary rom-com in the style of Emily Henry.

In the thriller, crime and mystery space she is interested in most areas, except military thrillers and organised crime/ mafia / mob stories. Big hooks and clever set ups are a big bonus! She adores Karin Slaughter (especially her standalone novels) and Gillian Flynn.
In the book club / reading group space, she’s particularly drawn to fiction in the vein of Jodi Picoult, Liane Moriarty and Celeste Ng, and absolutely fell in love with Bright Young Women by Jessica Knoll, both for the incredible voice, and the exquisite use of structure and time. Complicated family dynamics, empathetic and smart approaches to controversial issues, stand out protagonists (like Elizabeth Zott in Lessons in Chemistry or Bernadette in Where D’You Go Bernadette), long buried secrets, complicity, the road to justice, and impossible decisions, are all themes she finds herself drawn to.

In the horror space, she’s a sucker for amazing female-centric stories in the vein of Yellowjackets, and the kind of contemporary, accessible horror that Stephen King always nails. She wants to get lost in a world that feels within reach of ours. In the speculative and dystopian spaces, she’s interested in genius ideas that set up big questions or reflect the most broken (and sometimes hidden) parts of society. She loves Octavia Butler, Margaret Atwood, George Orwell, and also adored The Leftovers, Station Eleven, Wanderers, and The Power. The what-ifs of life and fiction fascinate her. In the grounded sci-fi space, she’d love to find a smart, immersive, and accessible story like The Martian.

She doesn’t represent fantasy or romantasy. In regards to sci-fi, unless it’s very grounded and has crossover potential to a mainstream audience, it’s not for her.
In the romance space, she’s particularly drawn to smart, complex and witty characters, where the chemistry is jumping off the page. She loves contemporary settings and all the tropes, though the voice and characters must come first to make the reading experience fully immersive. She wants to be cackling, and rooting for the characters with all her heart.

She is very hands-on editorially, and loves working with her authors to shape their manuscripts, and brainstorm ideas. The best part of the job is discovering debut authors, and helping them find a home for their books.

Marilia would like you to submit a covering letter, 1 - 2 page synopsis and the first 5,000 words of your manuscript in a single Word document. 

(In addition to the paid sessions, Marilia is kindly offering one free session for low income/underrepresented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Wednesday 13th August 2025

I Am In Print

Fiction Writing

SOLD OUT! 20th August Marilia Savvides #Agent121. Looking for: ADULT FICTION

Scotland

Clay Cross

This qualification aims to provide expert guidance to learners wishing to gain knowledge and understanding on Electric Vehicle charging equipment installation. This 2 day course provides expert guidance on EV charging equipment installation, an important emerging area which is not covered in detail by the current edition of the Wiring Regulations (BS 7671) or the IET’s Guidance Notes. Aimed at experienced electricians interested in understanding a wide range of equipment and systems available, this course applies to the specialised installation requirements of electric vehicle charging equipment in domestic dwellings, on-street locations, commercial and industrial premises. The course provides detailed guidance and recommendations on all aspects of the installation of Electric Vehicle Charging Equipment from the origin of the electrical supply, through distribution and final circuits, installation of the charging equipment itself to the cable between the charging equipment and vehicle’s electrical inlet. Also included are related issues of site layout and planning and subsequent inspection, testing, certification and maintenance of installations. Why take this course? Currently there is an increasing demand for new electric vehicle charging points but too few installers to roll them out. This is already a booming market which is due to get much bigger in the near future. The number of public charging connectors and locations has increased by 38% in the past 12 months and is expected to continue at that rate for years to come. Entry Requirements There are no formal entry requirements for this qualification, however we do expect you to meet the following requirements: Minimum age 18 years old (mandatory) Must be able to demonstrate the following competencies Be able to correctly install and terminate: pvc/pvc cable (twin and earth) Steel Wire armoured cable (swa) Be able to carry out an initial verification (inspection &amp; testing) on an electrical installation and complete the necessary paperwork. Please Note: These competencies are required for the assessment and are not taught as part of the course. It is also recommended that you are up to date with your wiring regulations.

Technique Learning Solutions

EAL Electric Vehicle Charging Equipment Installation

This EV charging course is intended to provide expert guidance to learners wishing to gain knowledge and understanding on Electric Vehicle charging equipment installation. This 2 day course provides expert guidance on EV charging equipment installation, an important emerging area which is not covered in detail by the current edition of the Wiring Regulations (BS 7671) or the IET’s Guidance Notes. Aimed at experienced electricians interested in understanding a wide range of equipment and systems available, this course applies to the specialised installation requirements of electric vehicle charging equipment in domestic dwellings, on-street locations, commercial and industrial premises. This training course provides detailed guidance and recommendations on all aspects of the installation of Electric Vehicle Charging Equipment from the origin of the electrical supply, through distribution and final circuits, installation of the charging equipment itself to the cable between the charging equipment and vehicle’s electrical inlet. Also included are related issues of site layout and planning and subsequent inspection, testing, certification and maintenance of installations. Also Covering: How EV charging works How to select the correct EV Charging Point Solution for the customers needs. Technical requirements of installing &amp; the use of different earthing arrangements (TN-C-S/TT systems) Planning requirements, labelling &amp; risk assessments How to carry out surveys &amp; Pre Installation considerations Meeting the requirements of BS7671 Awareness of the IET code of practice for Electrical Vehicle Charging Equipment &amp; Installation. Plus much more Why take this EV charging course? Currently there is an increasing demand for new electric vehicle charging points but too few installers to roll them out. This is already a booming market which is due to get much bigger in the near future. The number of public charging connectors and locations has increased by 38% in the past 12 months and is expected to continue at that rate for years to come. Add this important service to future proof your knowledge to allow extra inspection &amp; testing plus new installation work with this electric vehicle charging course. We have a variety of charging units and simulated installs which means it is just as working on a real installation. Making this installers course real value for money.

C&G 2921-34 Electric Vehicle Charging Installations

<img src="https://images.cademy.co.uk/cd74539b-d6a2-46d2-9df6-1144792fca8b/6a405aad-c2e2-47eb-8e16-8ce3cd5d9dd8/original.png" style="width: 229px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 229px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable">This online course will satisfy the supervision requirements in the Legal Aid Agency Standard Contract and specifically covers the key supervision and management skills needed to ensure compliance with the LAA Contract.The course will also provide practical advice for putting in place effective outcome-focused supervision arrangements to meet your professional requirements in the SRA Standards &amp; Regulations and meet the requirements for quality standards, including the Specialist Quality Mark and Lexcel.<h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Target Audience</h2><p data-key="23" data-slate-fragment="JTdCJTIyb2JqZWN0JTIyJTNBJTIyZG9jdW1lbnQlMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJibG9jayUyMiUyQyUyMnR5cGUlMjIlM0ElMjJoZWFkaW5nLXRocmVlJTIyJTJDJTIyZGF0YSUyMiUzQSU3QiUyMmNsYXNzTmFtZSUyMiUzQW51bGwlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMlRhcmdldCUyMEF1ZGllbmNlJTIyJTJDJTIybWFya3MlMjIlM0ElNUIlNUQlN0QlNUQlN0QlNUQlN0QlMkMlN0IlMjJvYmplY3QlMjIlM0ElMjJibG9jayUyMiUyQyUyMnR5cGUlMjIlM0ElMjJwYXJhZ3JhcGglMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTIyY2xhc3NOYW1lJTIyJTNBbnVsbCU3RCUyQyUyMm5vZGVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIydGV4dCUyMiUyQyUyMmxlYXZlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMmxlYWYlMjIlMkMlMjJ0ZXh0JTIyJTNBJTIyVGhlJTIwb25saW5lJTIwY291cnNlJTIwaXMlMjBzdWl0YWJsZSUyMGZvciUyMHN0YWZmJTIwb2YlMjBhbGwlMjBsZXZlbHMlMkMlMjBmcm9tJTIwc3VwcG9ydCUyMHN0YWZmJTIwdG8lMjBzZW5pb3IlMjBwYXJ0bmVycy4lMjIlMkMlMjJtYXJrcyUyMiUzQSU1QiU1RCU3RCU1RCU3RCU1RCU3RCU1RCU3RA==" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The course is suitable for those stepping into a supervisory role for the first time or for other supervisors or managers who want to brush up on their supervisory and management skills.<h2 data-key="26" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2>Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.<p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Please note a recording of the course will&nbsp;not&nbsp;be made available.<h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Speaker</h2><h3 data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><a href="http://dglegal.co.uk/the-team/matthew-howgate/" style="color: rgb(0, 140, 165); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" id="isPasted" fr-original-style=" color: rgb(0, 140, 165);">Matthew Howgate, Consultant, DG Legal</a></h3>Matt is a non-practising solicitor and was formerly Senior Legal Adviser and Head of Continuous Improvement at the Legal Services Commission. He has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme.


This online course will satisfy the supervision requirements in the Legal Aid Agency Standard Contract and specifically covers the key supervision and management skills needed to ensure compliance with the Crime and Civil LAA Contracts.

The course will also provide practical advice for putting in place effective outcome-focused supervision arrangements to meet your professional requirements in the SRA Standards & Regulations and meet the requirements for quality standards, including the Specialist Quality Mark and Lexcel.
Target Audience
The course is suitable for those stepping into a Legal Aid supervisory role for the first time or for other Legal Aid supervisors or managers who want to brush up on their supervisory and management skills.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.

Please note a recording of the course will not be made available.
Speaker
Matthew Howgate, Consultant, DG Legal

Matt is a non-practising solicitor and was formerly Senior Legal Adviser and Head of Continuous Improvement at the Legal Services Commission. He has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme.

This course satisfies the supervision requirements in the LAA Standard Contract & covers the key skills needed to ensure compliance with the LAA Contract.

Supervision and Managing Performance Course

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: ADULT FICTION, NON-FICTIONDaisy Chandley joined PFD in 2019 after graduating from the University of Oxford with a BA in Politics, Philosophy and Economics. She is an Associate Agent and assistant to &nbsp;Senior Agent Annabel Merullo and Head of Books Tim Bates as the UK sub-agent for New Directions Publishing in the US. Daisy is actively building a list of both fiction and non-fiction authors across a range of genres.With fiction, Daisy&#39;s wishlist roughly falls into three categories &ndash; if something feels like it overlaps between them, even better!1) Sharp, original novels on the literary to upmarket spectrum, all the way from deeply dark and boundary-pushing books like&nbsp;Hurricane Season, Under The Skin&nbsp;or&nbsp;In The Cut&nbsp;to those balancing edge, heart and humour, like&nbsp;Detransition, Baby&nbsp;or&nbsp;A Visit From The Goon Squad. She loves irreverent wit, daring approaches in narrative or form, and seriously unsettling stories in equal measure, and if you can bring a few of those elements into one, it&rsquo;ll go straight to the top of her.2) Com-heavy rom-coms, whether in the dry but ultimately sob-inducing vein of&nbsp;Greta and Valdin&nbsp;or a Nora Ephron film, the escapist screwball delight of a Cary Grant classic, or the more unusual, genre-bending style of something like&nbsp;Palm Springs. I&rsquo;m a sucker for Emily Henry and will always be happy to see an innovative take on tropey love stories, but Daisy is equally very keen to see to things a bit outside of the box, whether that&rsquo;s integrating speculative elements, dark humour, or topical issues. In any case, humour and originality are my priority, and affectionately snarky bickering is the best way to make her fall head over heels with a couple.3) Sleuths! Daisy is not the right person for police procedurals, but loves classic detectives and amateur sleuths. Whether it&rsquo;s a delightful Knives Out&nbsp;or&nbsp;Nancy Drew homage or an intricate, unputdownable mystery on the darker side, the minute someone finds a good old fashioned clue, count her in!Overall, whether it&rsquo;s a delightfully fun and scandalous page-turner or something really bold and experimental, if it&rsquo;s stylish and smart &ndash; and maybe even a bit sexy &ndash; Daisy would love to see it.Daisy is definitely interested in literary speculative fiction, though not generally looking for hard SFF. Across the board, she is always looking for stories that explore sexuality, race, gender, and disability, and would particularly love to hear from writers whose voices and experiences aren&rsquo;t given enough space in publishing.On the non-fiction side, Daisy is looking for bold new insights and underrepresented voices on popular science, nature writing, relationships, social issues and politics, and am always especially interested in fresh, playful and exciting writing on pop culture, love and the internet. She&rsquo;d also love to see illuminating narrative non-fiction, whether a beautiful and lyrical exploration, or an enthralling and explosive deep-dive. A (large) handful of authors past and present whose work Daisy loves include Patricia Lockwood, Toni Morrison, Elif Batuman, Gillian Flynn, Shirley Jackson, Raven Leilani, Max Porter, Carmen Maria Machado, Virginia Woolf, Sayaka Murata, Kiley Reid, Sally Rooney, George Saunders, Joan Didion, Amy Liptrot, Ottessa Moshfegh, J.D. Salinger, Donna Tartt, Bret Easton Ellis, and Fernanda Melchor.Daisy is not the right fit for Children&rsquo;s or YA authors.&nbsp;Daisy would like you to submit a covering letter, 1 page synopsis and the first 2,500 words of your manuscript in a single word document.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Daisy is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Wednesday 11 September 2024

LOOKING FOR: ADULT FICTION, NON-FICTION

Daisy Chandley joined PFD in 2019 after graduating from the University of Oxford with a BA in Politics, Philosophy and Economics. She is an Associate Agent and assistant to Senior Agent Annabel Merullo and Head of Books Tim Bates as the UK sub-agent for New Directions Publishing in the US. Daisy is actively building a list of both fiction and non-fiction authors across a range of genres.

With fiction, Daisy's wishlist roughly falls into three categories – if something feels like it overlaps between them, even better!

1) Sharp, original novels on the literary to upmarket spectrum, all the way from deeply dark and boundary-pushing books like Hurricane Season, Under The Skin or In The Cut to those balancing edge, heart and humour, like Detransition, Baby or A Visit From The Goon Squad. She loves irreverent wit, daring approaches in narrative or form, and seriously unsettling stories in equal measure, and if you can bring a few of those elements into one, it’ll go straight to the top of her.

2) Com-heavy rom-coms, whether in the dry but ultimately sob-inducing vein of Greta and Valdin or a Nora Ephron film, the escapist screwball delight of a Cary Grant classic, or the more unusual, genre-bending style of something like Palm Springs. Daisy is a sucker for Emily Henry and will always be happy to see an innovative take on tropey love stories, but is equally very keen to see to things a bit outside of the box, whether that’s integrating speculative elements, dark humour, or topical issues. In any case, humour and originality are my priority, and affectionately snarky bickering is the best way to make her fall head over heels with a couple.

3) Sleuths! Daisy is not the right person for police procedurals, but loves classic detectives and amateur sleuths. Whether it’s a delightful Knives Out or Nancy Drew homage or an intricate, unputdownable mystery on the darker side, the minute someone finds a good old fashioned clue, count her in!

Overall, whether it’s a delightfully fun and scandalous page-turner or something really bold and experimental, if it’s stylish and smart – and maybe even a bit sexy – Daisy would love to see it.

Daisy is definitely interested in literary speculative fiction, though not generally looking for hard SFF. Across the board, she is always looking for stories that explore sexuality, race, gender, and disability, and would particularly love to hear from writers whose voices and experiences aren’t given enough space in publishing.

On the non-fiction side, Daisy is looking for bold new insights and underrepresented voices on popular science, nature writing, relationships, social issues and politics, and am always especially interested in fresh, playful and exciting writing on pop culture, love and the internet. She’d also love to see illuminating narrative non-fiction, whether a beautiful and lyrical exploration, or an enthralling and explosive deep-dive.

A (large) handful of authors past and present whose work Daisy loves include Patricia Lockwood, Toni Morrison, Elif Batuman, Gillian Flynn, Shirley Jackson, Raven Leilani, Max Porter, Carmen Maria Machado, Virginia Woolf, Sayaka Murata, Kiley Reid, Sally Rooney, George Saunders, Joan Didion, Amy Liptrot, Ottessa Moshfegh, J.D. Salinger, Donna Tartt, Bret Easton Ellis, and Fernanda Melchor.

Daisy is not the right fit for Children’s or YA authors. 

Daisy would like you to submit a covering letter, 1 page synopsis and the first 2,500 words of your manuscript in a single word document.

(In addition to the paid sessions, Daisy is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Thursday 14th August 2025

SOLD OUT! 21st August Daisy Chandley #Agent121. Looking for: ADULT FICTION, NON-FICTION

This official BRCGS course enables participants with an in-depth understanding of the Standard in terms of the protocol, requirements and how to audit effectively. Participants will gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit. Auditing fundamentals and techniques will be discussed including the auditor competency skills required of auditors auditing against Global Food Safety Initiative (GFSI) recognised certification programmes.Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors with audit against the Standard. &nbsp;Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days&#39; duration.In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the <a href="https://www.brcgs.com/store/" target="_blank" rel="noreferrer noopener" style="color: inherit; -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">BRCGS Store</a>, in addition to the pre-course materials provided.&nbsp;At the end of the course you will be assessed with an exam. Successful completion of this course, including the exam, forms part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.This course is part of the<a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" style="color: rgb(234, 118, 0); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(234, 118, 0);">&nbsp;BRCGS Professional recognition programme</a>.At the end of the course participants will be able to:&nbsp;<ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;">Explain the steps to managing an audit programme</li><li fr-original-style="" style="box-sizing: border-box;">Describe auditing fundamentals and techniques</li><li fr-original-style="" style="box-sizing: border-box;">Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity</li><li fr-original-style="" style="box-sizing: border-box;">Describe the scope of companies and products covered by the Standard</li><li fr-original-style="" style="box-sizing: border-box;">Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit</li><li fr-original-style="" style="box-sizing: border-box;">Utilise and explain resource tools available for compliance and beneficial support from BRCGS</li></ul>

Course Summary

This official BRCGS Food Safety issue 9 Lead Auditor course enables participants with an in-depth understanding of the Standard in terms of the protocol, requirements and how to audit effectively. Participants will gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit. Auditing fundamentals and techniques will be discussed including the auditor competency skills required of Global Food Safety Initiative (GFSI) scheme auditors.

Active learning will be used throughout the course utilising case study-based individual and group activities to encourage critical thinking and help explain how auditors will audit against the Standard.

Successful completion of this course, including the exam, forms part of the training necessary to become a BRCGS auditor. The steps necessary to complete training must be arranged with a BRCGS approved certification body.

This course is part of the BRCGS Professional recognition programme.

Key learning objectives

Explain the steps to managing an audit programme
Describe auditing fundamentals and techniques
Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity
Describe the scope of companies and products covered by the Standard
Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit
Utilise and explain resource tools available for compliance and beneficial support from BRCGS.

Who should attend

Those interested in becoming a BRCGS Auditor and who do not hold a Lead Assessor qualification*
Compliance/Technical Managers and personnel (including those from retailing and manufacturing)
Quality Managers and personnel
Operations Managers
Internal audit personnel
Site staff wishing to gain auditing skills and a deeper understanding of the Standard
Importers and exporters of food products
Foodservice staff
Retailers
Industry Consultants
Current BRCGS Auditors and Auditors of other schemes
Certification Body personnel (including scheme managers and those reviewing reports and /or corrective actions)


*Those interested in becoming a BRCGS Auditor who already hold a Lead Assessor qualification (eg FSSC 22000, IFS Food, SQF, etc) may choose to attend the 3-day Food Safety Auditor course instead of the 5-day Food Safety Lead Auditor course

Pre-requisites

To have a working knowledge of quality management systems and auditing within the relevant manufacturing sector
To have completed a hazard analysis and critical control points (HACCP) course of at least two days’ duration. If you need HACCP or HARA training, we propose various suitable courses. Have a browse at the website or get in touch for advice :)
To have carefully reviewed the Food Safety standard (appendices & glossary included) before the course starts. You can download a free (locked PDF) copy of the standard here.

Programme Outline

Day 1 | Welcome and introduction | Scope and format of the Standard | Requirements of the Standard
Day 2 | Requirements of the Standard (continued)
Day 3 | Audit protocol | BRCGS compliance and support | Auditor requirements | Practical exercises
Day 4 | Auditing fundamentals | Practical exercises
Day 5 | Auditing fundamentals (continued) | Practical exercises | Revision | Course exam

Instructor credentials

This training course is delivered by experienced BRCGS ‘approved training partners’ (ATPs) and ‘approved virtual trainers’ (AVTs). This is our lovely team of trainers.

ASK SONIA LTD

Food Safety

HACCP

Official BRCGS Food Safety Issue 9 Lead Auditor training course. 
Delivered online (Zoom) by a live BRCGS Approved Training Partner & Virtual Trainer.
Exam and Certificate fee included in the price.

11044 Courses

Employee Engagement 1 Day Training in Newport

By Mangates

Employee Engagement 1 Day Training in Milton Keynes

By Mangates

Employee Engagement 1 Day Training in Manchester

By Mangates

Employee Engagement 1 Day Training in Luton

By Mangates

Employee Engagement 1 Day Training in Livingston

By Mangates

Employee Engagement 1 Day Training in Lincoln

By Mangates

Employee Engagement 1 Day Training in Leeds

By Mangates

Employee Engagement 1 Day Training in Inverness

By Mangates

Employee Engagement 1 Day Training in Ipswich

By Mangates

Employee Engagement 1 Day Training in Heathrow

By Mangates

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