26730 Courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Learn Azure Serverless Computing in a weekend with Azure Functions. This course covers core concepts such as serverless functions, event-driven applications, Azure Service Bus, database interaction, email sending, monitoring, transaction management, integrations, and more! Gain valuable and in-demand skills in Microsoft Azure's Serverless Computing.

Learn everything you need to know to be fully competent with Window OS. This syllabus takes you around the basics and then on another deep dive into all the elements. Discover things you never knew and speed up your experience using Windows OS. Module 1: Introduction to Windows OS • Understanding the Windows operating system • Navigating the Windows interface • Customizing system settings and preferences Module 2: File Management • Managing files and folders in Windows Explorer • Copying, moving, and renaming files • Using the Recycle Bin and data recovery Module 3: Windows Built-in Apps • Using Microsoft Edge for web browsing • Effective web searching using search engines • Email management with Windows Mail • Calendar and task management with Windows Calendar Module 4: Software Installation and Updates • Installing and updating software applications • Managing and uninstalling programs • Windows Store and app installations Module 5: Microsoft Office Basics • Introduction to Microsoft Office suite • Using Microsoft Word for document creation • Basic spreadsheet management with Microsoft Excel Module 6: Microsoft Office Intermediate Skills • Advanced features in Microsoft Word • Creating and formatting spreadsheets in Microsoft Excel • Creating dynamic presentations with PowerPoint Module 7: Multimedia and Graphics • Basic image editing with Paint • Using Windows Photo app for photo management • Creating graphics with Paint 3D Module 8: Productivity and Collaboration • Using OneDrive for cloud-based storage and collaboration • Working with Windows Sticky Notes and To-Do • Collaborative editing with Microsoft Office Online Module 9: Troubleshooting and Maintenance • Identifying and resolving common Windows issues • Using Task Manager for performance monitoring • Maintenance tasks for Windows OS Module 10: Windows Security and Privacy • Overview of Windows security features • Online safety and privacy best practices • Protecting personal data and devices Module 11: Advanced Windows Features • Customizing the Windows Start Menu and Taskbar • Using Cortana for voice commands and search • Virtual desktops and advanced multitasking Module 12: Using AI and Chat GPT • Introduction to AI and Chat GPT technology • Exploring AI-powered features in Windows • Using Chat GPT for productivity and assistance Module 13: Browsing and Search Engines • Effective use of web browsers • Utilizing search engines for research • Online safety and privacy while browsing Module 14: Cybersecurity • Understanding cybersecurity threats • Protecting against malware and phishing attacks • Secure online practices and password management Module 15: Software Installation and Factory Reset • Installing and updating software applications • Factory resetting a Windows device • Data backup and recovery during resets Module 16: Final Projects and Assessment • Culminating projects showcasing Windows OS skills • Practical exams assessing Windows software knowledge and skills • Preparing for industry-recognized certifications (optional) Please note that the duration and depth of each module can vary depending on the level of expertise required and the specific needs of the learners. Additionally, it's important to adapt the curriculum to the learners' proficiency levels, whether they are A Level/GCSE students or adult learners with different experience levels.

Life and Personal Performance Coaching with Spiritual Teacher and Peak Performance Coach Robert Greenwood.

Embark on a comprehensive journey into the field of school administration with this diploma course. From understanding the diverse types of schools in the UK to mastering workplace development and school culture maintenance, this course equips you with essential skills for efficient educational administration and management. Dive into safeguarding students, child development, and managing serious behavioral issues while learning the intricacies of school premises management, safety, and maintenance. Moreover, discover techniques for self-management and stress reduction to thrive in the demanding role of a school administrator. Learning Outcomes: Gain insights into the role and significance of school administration. Understand the variety of schools present in the UK education system. Develop strategies for workplace development and cultivating a positive school culture. Learn about educational administration and effective management techniques. Explore methods for safeguarding students and ensuring their well-being. Acquire knowledge of child development and its relevance in education. Address serious behavioral issues and challenges faced by students. Master the intricacies of managing school premises, safety, and maintenance. Why buy this School Administrator Diploma?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the School Administrator Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This School Administrator Diploma course is ideal for Individuals aspiring to become school administrators or educational managers. School staff members seeking to enhance their administrative skills. Education enthusiasts interested in understanding school operations. Anyone looking to pursue a career in the education sector. Prerequisites This School Administrator Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path School Administrator - Average Earnings: £20,000 - £35,000 per year. School Business Manager - Average Earnings: £25,000 - £45,000 per year. School Operations Manager - Average Earnings: £30,000 - £50,000 per year. Head of School - Average Earnings: £40,000 - £60,000+ per year. Educational Director - Average Earnings: £50,000 - £80,000+ per year. Course Curriculum School Administrator Diploma Introduction to School Administration 00:12:00 Types of Schools In The UK 00:15:00 Workplace Development 00:12:00 Creating and Maintaining a School Culture 00:13:00 Educational Administration and Management 00:11:00 Safeguarding Students 00:14:00 Child Development 00:15:00 Serious Behavioural Issues and Problems of Students 00:12:00 Managing School Premises 00:10:00 Safety and Maintenance As an Administrator 00:08:00 Self-Management and Dealing with Stress 00:13:00 Mock Exam Mock Exam - School Administrator Diploma 00:20:00 Final Exam Final Exam - School Administrator Diploma 00:20:00 Assignment Assignment - School Administrator Diploma 00:00:00

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Are you interested in becoming a well-rounded IT professional? Our "IT: Programming, Web Development, Networking & Security Complete Training" bundle is the perfect choice for you! This bundle package consists of 30 premium courses, carefully curated to provide you with a comprehensive understanding of various IT domains. From web development to networking and security, this bundle has got you covered. Get experience with essential IT skills, including Python, SQL, JavaScript, C#, and more. Our courses are designed to equip you with the knowledge and skills required to succeed in your IT career. You will also learn about data protection, ethical hacking, and cybersecurity through our specialized courses. Our bundle includes a course on GDPR, a crucial compliance regulation, and ethical hacking with Kali Linux. In addition to technical skills, we also offer career-focused courses, including career development plan fundamentals, CV writing, job searching, and interview skills. You will also learn how to create a professional LinkedIn profile to boost your job search. Invest in your career and enroll in our "IT: Programming, Web Development, Networking & Security Complete Training" bundle. With our expert-led courses and career-focused modules, you will gain a competitive edge in the IT industry. Start your journey today! This All About IT Bundle consists of the following premium courses: Course 01: IT Support Technician Course 02: Network Security and Risk Management Course 03: CompTIA Network Course 04: Information Management Course 05: Web Application Penetration Testing Course Course 06: CompTIA Cloud+ (CV0-002) Course 07: PLC Programming Diploma Course 08: Coding with Scratch Course 09: Create Your First Responsive Website Course 10: Python Course Course 11: Diploma in Front-End Web Development (HTML, CSS, & Bootstrap) Course 12: SQL For Data Analytics & Database Development Course 13: C# (C-Sharp) Course 14: Computer Operating System and Troubleshooting Course 15: MS Word Essentials - The Complete Word Course - Level 3 Course 16: Building Your Own Computer Course Course 17: ASP.Net MVC and Entity Framework Course Course 18: It: Ethical Hacking, IT Security and IT Cyber Attacking Course 19: Learn Ethical Hacking with Kali Linux Course 20: SQL Database Administrator Course 21: JavaScript Course 22: Web Design (HTML, CSS, Bootstrap) Complete Course Course 23: Data Science and Visualisation with Machine Learning Course 24: Cisco ASA Firewall Training Course Course 25: Data Protection (GDPR) Practitioner Moreover, this bundles include 5 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique All About IT mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to All About IT to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 30 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The All About IT bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This All About IT bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (IT Support Technician) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Construction Engineering: Cost Estimation, Legislation & Construction Safety mega bundle. This 40 courses Construction Engineering mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Construction Engineering: Cost Estimation, Legislation & Construction Safety bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Construction Engineering: Cost Estimation, Legislation & Construction Safety bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Construction Engineering: Cost Estimation, Legislation & Construction SafetyBundle consists of the following premium courses: Course 01: Read Construction & Structural Drawing Like Expert Course 02: Diploma in Construction Management Course 03: Quantity Surveyor Diploma Course 04: Building Surveyor Course 05: Land Surveying Course 06: Bricklaying Course 07: Construction Cost Estimation Diploma Course 08: Construction Estimation using RSMeans Course 09: Construction Cost Estimation Using Xactimate Course 10: Cost Estimation for Multiplex Building Using Xactimate Course 11: Property Law and Legislation Course 12: Construction Industry Scheme (CIS) Course 13: WELL Building Standard Course 14: LEED V4: Building Design and Construction Course 15: LEED Green Associate Course 16: Architectural Studies Course 17: AutoCAD Programming using C# with Windows Forms Course 18: CAD Design Course: Assemblies, Modelling And Civil Drawings Course 19: Autocad Electrical Design Course 20: Rendering AutoCAD Drawings in Photoshop Course 21: Solidworks Foundation Training Course 22: Interior Design Professional Diploma Course 23: Professional Interior Design & Construction Course 24: Construction Safety Course 25: Fire Safety | Online Course Course 26: Emergency First Aid and Incident Management at Work Course 27: RIDDOR Training Course 28: LOLER Training Course 29: COSHH Training and Safety - Level 2 Course 30: DSEAR Training Moreover, this Construction Engineering: Cost Estimation, Legislation & Construction Safety bundles include 10 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English Perfection Course Course 07: Networking Skills for Personal Success Course 08: Boost Your Confidence and Self-Esteem Course 09: Public Speaking Training Course 10: Learn to Fight Procrastination Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol Construction Engineering: Cost Estimation, Legislation & Construction Safety today. The Construction Engineering: Cost Estimation, Legislation & Construction Safety bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential Construction Engineering: Cost Estimation, Legislation & Construction Safety knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 40 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Construction Engineering: Cost Estimation, Legislation & Construction Safety bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The Construction Engineering: Cost Estimation, Legislation & Construction Safety courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Construction Engineering: Cost Estimation, Legislation & Construction Safety bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Read Construction & Structural Drawing Like Expert) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Train with us to facilitate Critical Incident Stress Debriefings. CISD are effective interventions that help care professionals to process stressful events in the workplace. A CISD helps restore well-being and protect from prolonged reactions. This excellent 2-day training will cover theory and practice, including lectures, videos, and small-group work. By the end you will be able to facilitate CISDs.