10910 Courses

This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events. How long will it take me to achieve this qualification? This qualification is usually achieved by taking a 2 day course. How is the qualification assessed? The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 in order to pass.

Service Level Agreements (SLAs) are extensively utilised to define the scope of work and key responsibilities between a customer and a service provider. It is fundamental that all relevant personnel are familiar with the defining characteristics of SLAs and how the design and implementation of these contracts can impact operational efficiency and brand reputation. PARTICIPANTS WILL LEARN HOW TO: Understand why SLAs are so important for good business management Apply a process to develop effective SLAs that define service level expectations and drive desired behaviours Identify methods by which the SLA can be measured and performance monitored Have an understanding of KPI’s and the relevance of critical success factors COURSE TOPICS INCLUDE: Procurement cycle, process structure and tendering Best practice contract management and the 3 C’s Supplier performance measurement and KPIs SLA use, benefits and application The SLA development process The monitoring and control of SLAs

This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

Coming soon! Embark on a transformative odyssey into operational leadership with our Level 5 Operations Department Manager course. Meticulously designed for individuals venturing into the role of an Operations Department Manager, whether through recent recruitment or a well-deserved promotion, this program is a gateway to acquiring advanced skills and unique insights crucial for success in the realm of operations.

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

Overview   Investing in the stock market has been one of the go-to strategies for a vast population either as a passive income source, or even the primary source for people with sizeable capital. The popularity of investing in stocks derives from its flexibility and openness in its amount of investment and the investor. As a result, jobs related to the stock market has also been on the rise lately around the world. But the question is, how to get into this lucrative market (as an investor/a professional job holder) with adequate knowledge and training?   The self-paced online learning methodology from Compete High in this Stock Investing course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning them by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   As for the skills you will gain from this course, take a peek below:   Fundamental Analysis Technical Analysis Cash Flow Management Risk Management IPO Investigation Motif Investing Trading Techniques Picking up Potential Stocks   The course materials are prepared with consultation from the experts of this field and all the information on Stock Investment is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates of the stock market.   So, instead of searching for hours, enrol right away on this Stock Investing course from Compete High and accelerate your career on the right path with expert-outlined lessons and a guarantee of success in the long run.  Who is this course for?   While we refrain from discouraging anyone wanting to do this Stock Investing course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:   Anyone looking for the basics of Stock Investment, Jobseekers in the stock market/brokerage firms, People looking to be an independent stockbroker, Anyone with an interest to invest in stocks, Anyone looking for a certificate of completion on doing an online training on stock market/stock investment, Students of finance, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   As mentioned above, this Stock Investing course is the perfect gateway for the potential stock investors of tomorrow. Aside from that, the course also paves the way for a handful of job opportunities, with roles such as:   Stock Broker Stock Trader Investment Consultant/Associate Financial Analyst   While the earnings for the above-mentioned jobs vary based on responsibilities, the possible level-wise breakdown is as follows -   Entry level: £35,000 - £40,500 Mid-level: £45,500 - £70,000 Senior level: £80,00 - £150,000 Course Curriculum Module 1- Stock Market Overview Stock Market Overview 00:00 Module 2- Surveying the World of Stock Investing Surveying the World of Stock Investing 00:00 Module 3- Four Pillars of Investing Four Pillars of Investing 00:00 Module 4- Taking Stock of Your Current Financial Situation and Goals Taking Stock of Your Current Financial Situation and Goals 00:00 Module 5- Stock Indexes and Sectors Stock Indexes and Sectors 00:00 Module 6 -Going for Brokers after Gathering Information Going for Brokers after Gathering Information 00:00 Module 7- Small-Cap Stocks, IPOs, and Motif Investing Small-Cap Stocks, IPOs, and Motif Investing 00:00 Module 8- Brokerage Orders and Trading Techniques Brokerage Orders and Trading Techniques 00:00 Module 9- Ten Indicators of Potential Stock Ten Indicators of Potential Stock 00:00 Module 10 -Ten Investments _ Secret Strategies that Go Great with Stocks Ten Investments _ Secret Strategies that Go Great with Stocks 00:00 Final Quiz Stock Investing Masterclass - Final Quiz

AAT Level 4 Professional Diploma in Accounting AAT Level 4 is the highest level or final stage of the AAT Accounting qualification. This qualification provides the skills necessary for a 'Finance Officer' role including the complex management accounting tasks, general management skills, drafting financial statements and specialist learning areas. This provides you with an opportunity to become a professional member of AAT and use MAAT after your name. You are also entitled to exemptions in the UK's chartered and certified accounting qualifications. Besides, if you want to pursue your career further in University, you are entitled to exemptions for up to two years in various universities in the UK. You will be awarded “AAT Level 4 Professional Diploma in Accounting certificate” from the Association of Accounting Technicians (AAT), once you have passed all the professional-level qualification exams and skill tests. Once you finish Level 4 you become a professional member of AAT and you may use MAAT after your name to stand out from the crowd as an officially Accredited Accountant. What you will gain? Here you'll learn how to draft financial statements for limited companies, perform complex management accounting tasks and develop your own management skills, perform tax calculation for business & individuals and other specialist learning areas. The Level 4 Professional Diploma in Accounting covers the following areas: Management Accounting: Budgeting Management Accounting: Decision and Control Financial Statements of Limited Companies Accounting Systems and Controls Business Tax Personal Tax

AAT Level 2 Foundation Certificate in Accounting AAT Level 2 is the first level of qualification for people with limited or no accounts knowledge. This Foundation Certificate in accounting training equips you for an entry-level role in an Accounting or Finance department. Moreover, this AAT course also lays the groundwork for a promising future in the accounting profession. By the end of the course, you will have a greater understanding and skills of manual and computerised accounts and how to use them in a 'real business world' setting. You'll be awarded AAT Level 2 Foundation Certificate in Accounting from the Association of Accounting Technicians (AAT), once you pass all the exams and skill tests. The AAT Foundation Certificate in Accounting covers the following areas: Bookkeeping Transactions Bookkeeping Controls Elements of Cost Work Effectively in Finance Using Accounting Software (i.e SAGE)

Duration 4 Days 24 CPD hours This course is intended for This in an intermediate level Java development course geared for students experienced with Java 8 or later programming essentials who wish to quickly get up and running with advanced Java skills. This course does not cover Java programming fundamentals. Overview Students will leave this course armed with the required skills to improve their Java applications using sound coding techniques and best practices. This 'skills-centric' course is about 50% hands-on lab and 50% lecture, designed to train attendees in advanced development skills, coupling the most current, effective techniques with the soundest industry practices. Working in a hands-on learning environment, guided by our expert team, attendees will learn to: Develop modular applications in Java Utilize the tooling that is provided in Java 9 to migrate, monitor and optimize applications Use the new JShell tool to quickly test java constructs Understand how the implementation of the String class has been updated to decrease the memory footprint Use the enhancements made to the Concurrency API, working with Completable Future instance of Thread pools Specific Java 9 features that are covered in the course include: The Java Module System (project Jigsaw) JShell Updated try-with-resources Performance enhancements in Java 9 Multi-Release Jar files This fast-track course is designed for experienced developers who have prior working knowledge of basic Java 8 or Java 9 and want to take advantage of the newest features of Java 9 that can help improve performance and functionality of Java 9 applications. You will gain invaluable insight into how to leverage Modules, scale applications into multi-core environments, improve performance, and become a more effective Java 9 developer. Java 9 Updates Review of What is New in Java 9 Milling Project Coin The Java Module system (Jigsaw) Why JigSaw? Introduction to the Module System The Module Descriptor Working with Modules JShell JShell More Java 9 Other New Java 9 Features Performance Optimizations Memory Management (Optional) Multithreading and Concurrency Multithreading Concurrent Java Java 8 Concurrency Updates Reflection and References Introspection and Reflection Reference Objects Effective Java Objects, Declarations, and Initializations Exceptions Writing High-Performance Applications Profiling and Benchmarking Profiling Tools Code Optimization Techniques Code Optimization Myths Design Optimization Techniques

Our Level 2 Award in Safe Moving and Handling (RQF) is a regulated and nationally recognised qualification designed for those who work, or intend to work, in a role that involves manual handling. It is ideal for those working in a variety of environments including warehouses and shops.