4941 Courses

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com

Project Communication Skills (On-Demand) In this course, participants will actively explore best communication practices from a variety of perspectives: in-person, virtual, electronic, and via formal project documentation. Communication is the single most critical project success factor. When effective, projects get executed on time, within budget, and with objectives being met. But that isn't all. Strong communication also nurtures healthy team relationships. And in today's highly diverse world, where projects are often fast-paced, complex, and virtual, that is more important than ever. Strong communication skills foster cultural awareness, trust, and empathy. Together, they contribute greatly to project success-and ultimately, to future project success. In this course, participants will actively explore best communication practices from a variety of perspectives: in-person, virtual, electronic, and via formal project documentation. In order to be transformative, however, those perspectives will be filtered further through the lens of their formal, personalized assessment. It is a powerful tool which identifies individuals' internal needs and priorities. It translates those into descriptive profiles and reports, gifting users with valuable information about themselves and others. Paired with the course's real-world activities, it will provide uniquely strategic opportunities for communicating effectively and meaningfully-and with less conflict, both personally and professionally. What You Will Learn At the end of this program, you will be able to: Identify basic elements of communication and explain how they affect teams Explore how your assessment style impacts you and how you communicate with people of other styles Infer how your style impacts the way(s) you send and interpret emails and instant messages Analyze real world email and instant messaging practices to determine how they affect communication and relationships Explore best practices for formal project communications and presentations Analyze how your assessment style and global diversity can contribute to both strong team communication and conflict Identify solutions for virtual team work communication challenges Getting Started Foundation Concepts Communication as a foundation skill Elements of communication Communicating across media Targeting your audience How communication impacts team performance The Assessment Framework Overview of the assessment's approach Exploring assessment report Increasing your effectiveness with other assessment styles Email and Instant Messages Preferred communications and assessment styles The email brands we create Assessment styles and email Emotion and email Email guidelines and best practices Anatomy of an email The seven deadly email sins Instant messages and other interfaces Project Communications and Presentations Communicating across the project lifecycle Project templates Structuring a presentation Delivering a presentation Interpersonal and Team Communication Skills Communication styles and techniques Managing conflict in a project environment Styles and conflict Communication and global team leadership Virtual Communication Leading global virtual teams Virtual processes and technology Virtual team leadership Summary and Next Steps

Systemic coaching and Cognitive Coaching Help with relationship failure Removing emotional blocks Working through trauma Dealing with anger issues Building Self esteem Help with discovering your purpose and emotional needs NLP Training Improving emotional Intelligence Working on problem areas in life and relationships Your own personal Life Coach 7 days a week Your coach is available 24hrs a day whenever you need to talk with this exclusive package https://relationshipsmdd.com/product/life-and-relationship-coaching-package/

What past delegates said: "I started looking for a course in education and training when I was offered a chance to help deliver some health & safety training in my local area - I was incredibly lucky to have found Ottilia Pochat Training. Ottilia has a wealth of experience in teaching, and she managed to share those skills and techniques with us in a way that was both incredibly informative and fun! I can’t recommend Ottilia Pochat Training highly enough - why wouldn’t you want to learn how to teach from the best?" This course is fully tutor-led and teaches you how to become a good, quality trainer Virtual Classroom, this course is run over 8 weeks: 16 sessions of 2½ hour duration, from 10:00 -12:30 and 13:30 - 16:00 The virtually run course starting on Friday 7 July will be held over 8 consecutive Fridays Face to Face: Five-day course Run by a Dutch teacher who spent 4 years learning to teach and has international teaching experience in working with all age groups Course Contents Roles and responsibilities in education and training Ways to maintain a safe and supportive learning environment Relationships between teachers and other professionals Boundaries between the teaching role and other professionals Points of referral to meet the individual needs of learners Inclusive teaching, including:Ways to create an inclusive teaching and learning environmentCreating an inclusive teaching and learning planJustifying own selection of teaching and learning approaches, resources and assessment methods in relation to individual learner needsUsing teaching and learning approaches to meet learner needsEvaluating the delivery of inclusive teaching and learning including areas for improvementDelivering inclusive teaching and learning to meet individual needs Communicating with learners in a way that meets their needs Understanding assessment in education and training, including:Different methods of assessment and how they can be adapted to meet individual learner needsHow to involve learners and others in the assessment processThe role and use of constructive feedbackRecord keeping of assessments Benefits of this course: This Ofqual regulated course will allow you to work in adult education Or even, run online training sessions With this course, you'll also be able to run professional workshops Accredited, Ofqual regulated qualification Our QA Level 3 Award in Education and Training (RQF) Course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can rest assured that your level 3 Award in Education and Training fulfils the legal requirements to kick-start your own career in Education and Training. The Ofqual Register number for this course is 603/2770/4

The role of an MLRO is one of high responsibility, with financial and personal consequences if something goes wrong. As an MLRO or Deputy MLRO, you need the confidence and practical skills to tackle the unique challenges these roles present.  Part of the ICA Practitioner Series, this unique certification is written by MLROs for MLROs and provides a practical framework and toolkit that gives you the knowledge and skills to: navigate the complex role of a Money Laundering Reporting Officer mitigate risks make changes and set goals challenge stakeholders make informed decisions and demonstrate the rationale manage relationships with boards and regulators effectively. This qualification covers the following topics: Interview questions and wider due diligence before taking up an MLRO / Deputy MLRO position Governance - senior management responsibilities - prescribed responsibilities Management information & report writing Risk assessment and risk appetite Policies, procedures & operational implementation Staff, training, leading and influencing/psychological models to develop interpersonal skills Quality of oversight - obtaining trusted data First 100 days - main risks and expectations Form A - FCA Registration, fit & proper interview Building Trust - stakeholder management, committees, management information, regulatory interaction, the MLRO Report Problem shooting and escalation pathways

LOOKING FOR: MG, YA, GRAPHIC NOVELS Katie Blagden is a Literary Agent at The Ampersand Agency, representing authors and author-illustrators across various genres and age ranges. She previously worked with Arabella Stein at the Bright Agency, where she helped launch their Literary list. Her notable projects include the Arcana duology by Sam Prentice-Jones (Macmillan US / Hot Key Books) and The River Thief by Hannah Peck (Piccadilly Press). In all areas Katie seeks commercial, plot-driven ideas with a great hook. In adult fiction, Katie specialises in, and is drawn to, Science Fiction, Fantasy, Speculative Fiction, Magical Realism and Horror. She is particularly looking for works that cross genre lines or subvert reader expectations. She loves Babel by R. F. Kuang; Someone You Can Build a Nest In by John Wiswell; Spinning Silver by Naomi Novik; Chain-Gang All-Stars by Nana Kwame Adjei-Brenyah; Rivers of London by Ben Aaronovich; The Long Way to a Small Angry Planet by Becky Chambers; The City We Became by N. K. Jemisin; Legends & Lattes by Travis Baldree; The Rage of Dragons by Evan Winters; Jonathan Strange & Mr Norrel by Susanna Clarke; The Girl With All The Gifts by M. R. Carey; One Last Stop by Casey Mcquiston; Iron Widow by Xiran Jay Zhao; The Lies of Locke Lamora by Scott Lynch; The Night Circus by Erin Morgenstern; The Familiar by Leigh Bardugo; Kindred by Octavia E. Butler; Earthsea by Ursula K. Le Guin; all and anything by Terry Pratchett! Graphic Novels favoured by Katie are across all ages and include the likes of Homebody by Theo Parish; Lore Olympus by Rachel Smythe; Lumber Janes by N. D. Stevens et al; On A Sunbeam by Tillie Walden; Through The Woods by Emma Carrol; The Magic Fish by Trung Le Nguyen; Heartstopper by Alice Oseman; El Deafo by Cece Bell; Roller Girls by Victoria Jamieson; Skyward by Joe Henderson and Lee Garbett; Faith by Jody Houser. For Graphic Novels, Katie is currently only considering Author-Illustrators (or Author/Illustrator pairings). In children’s, Katie specialises in Middle Grade, YA and Crossover Fiction, She is looking for fast, funny and action-packed Middle Grade. In YA, she is drawn to grounded or contemporary SFF, queer stories and fairytale or folktale inspired works. Examples of books in this area Katie loves are All That's Left in the World by Erik J Brown; The Knife of Never Letting Go by Patrick Ness; Cemetery Boys by Aiden Thomas; Children of Blood and Bone by Tomi Adeyemi; The Deathless Girls by Kiran Millwood Hargrave; Holes by Louis Sachar; Six of Crows by Leigh Bardugo; Gone by Michael Grant; His Dark Materials by Philip Pullman; Impossible Creatures by Katherine Rundell; The Dark Lady by Akala; Percy Jackson by Rick Riordan; The Dark Is Rising by Susan Cooper; Artemis Fowl by Eoin Colfer. Katie is an advocate for centring traditionally underrepresented voices, and actively works to discover and develop authors and author-illustrators from diverse backgrounds. Katie’s previous experience includes marketing, bookselling and advertising. She also appeared as a contributor on the Graham Norton Book Club for Audible for all six seasons. When she’s not reading, you can find Katie playing Dungeons & Dragons, trying a new crafty hobby (before abandoning it for something new), or spoiling her dog Poe. Katie would like you to submit a covering letter, one page synopsis and the first three chapters (Max 5000 words) of your completed manuscript in a single word document. (In addition to the paid sessions, Katie is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Wednesday 3rd September 2025

Customer Service Essentials 1 Day Training in Worcester

Customer Service Essentials 1 Day Training in Liverpool

Customer Service Essentials 1 Day Training in Dublin

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, executives, and others responsible for leading teams, overseeing projects, and developing new leaders will benefit from this course. Overview Bring about valuable and positive change in those you lead Increase engagement, motivation and morale in your team Enhance performance of individuals and the team Provide an authentic role model that inspires followership Develop others into leaders This course will help students develop authentic leadership qualities that motivate and drive others to reach their full potential, and become the transformational leaders of the future. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Defining Transformational Leadership Comparing Leadership Styles Developing the Attitudes and Beliefs of a Transformational Leader 2. Being an Authentic Leader Knowing Who You Are Fostering Authenticity and Credibility 3. Demonstrating Leadership Practice Following the Five Practices of Exemplary Leadership 4. Building Engagement and Motivation Understanding the Drivers of Employee Engagement Motivating Like a Transformational Leader 5. Optimizing Performance Coaching for Performance Supporting Performance through Partnership Unlocking Potential Developing and Transforming Careers 6. Mentoring Leaders Growing Leaders Putting Relationships First Focusing on Character Capitalizing on Strengths Showing Optimism and Not Skepticism Seeking Passion and Success 7. Committing to Transformational Leadership