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🌟 Unlock Your Confidence Potential with 'Head High with Confidence Training' 🌟   Are you tired of self-doubt holding you back from achieving your dreams? Do you wish you could walk into any room with your head held high, radiating confidence and self-assurance? It's time to transform your life with our revolutionary online course - 'Head High with Confidence Training.'   🚀 What You'll Gain:   ✨ Unshakeable Confidence: Say goodbye to self-doubt and hello to unwavering confidence. Our expertly crafted modules will empower you to embrace your strengths and showcase your best self in any situation.   🔥 Effective Communication Skills: Learn the art of persuasive and impactful communication. Whether it's public speaking, networking, or day-to-day interactions, you'll master the techniques to leave a lasting impression.   💼 Career Advancement: Elevate your professional life by projecting confidence in interviews, meetings, and presentations. Watch as doors open and opportunities abound when you exude assurance and competence.   👥 Social Mastery: Build meaningful connections effortlessly. From networking events to social gatherings, you'll acquire the skills to engage authentically and make a lasting positive impact on those around you.   🎓 Course Highlights:   🌐 Online Accessibility: Learn at your own pace, anytime, anywhere. Our user-friendly platform ensures a seamless learning experience tailored to your schedule.   📚 Comprehensive Modules: From mastering body language to overcoming imposter syndrome, our modules cover a wide range of topics designed to address every facet of confidence-building.   🧑‍🤝‍🧑 Community Support: Join a community of like-minded individuals on a similar journey. Share insights, challenges, and successes with a supportive network that understands and encourages your growth.   🏆 Expert Guidance: Benefit from the expertise of seasoned professionals in the fields of psychology, communication, and personal development. Our instructors are dedicated to your success.   🎁 Limited-Time Offer: Enroll now to take advantage of our exclusive launch offer! The first 100 students receive a bonus module on 'Mindset Mastery' to supercharge your confidence journey.   👉 Don't let another opportunity pass you by. Invest in yourself, and join the ranks of those who walk through life with their heads held high. Enroll in 'Head High with Confidence Training' today!     Course Curriculum

In the rapidly evolving retail landscape, mastering Retail Management has become crucial for staying competitive and driving business success. The Level 5 Diploma in Retail Management is designed to equip you with an in-depth understanding of all aspects of managing a retail operation, from strategy development to customer engagement and supply chain efficiency. This course will not only enhance your knowledge of the retail industry's current trends and practices but also empower you with the skills to effectively lead teams, manage resources, and make informed decisions. By completing this diploma, you'll be well-positioned to elevate your career, whether you're aiming to secure a management role or optimize your own retail business. It's an essential step for anyone looking to thrive in the challenging yet rewarding world of retail. Join us on this transformative journey and unleash your potential to thrive in the dynamic realm of Retail Management. Learning Outcomes: Master the art of devising effective retail strategies Lifetime access to Retail Management course materials Develop skills in negotiation and supplier management Ensure store security and compliance with consumer rights Lead and motivate your team to achieve excellence in this field Embark on a journey to excellence in retail management with our Level 5 Diploma in Retail Management. This course meticulously covers every facet of Retail Management, from the foundational Introduction to intricate subjects like Retail Brand Management and the Consumer Rights Act. It's designed to furnish learners with a deep understanding of Retail Strategy, Buying, Merchandising, and Pricing, alongside mastering Supply Chain Management. Critical customer interaction skills are honed through modules on Sales Processes, Consumer Behaviour, and Effective Communication. You'll learn to strategically select retail locations, negotiate with suppliers, and implement store security procedures. Furthermore, the curriculum emphasises the importance of Management Skills, Multi-channel Selling, and adhering to Health & Safety standards in retail settings. This diploma is a beacon for those aspiring to thrive and lead in the ever-evolving retail sector, focusing on theoretical knowledge to navigate the complexities of Retail Management successfully. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? The Level 5 Diploma in Retail Management is designed for individuals seeking to enhance their skills and knowledge in the dynamic fields, like - Retail Manager Store Operations Supervisor Merchandising Manager Retail Sales Analyst Supply Chain Coordinator Retail Marketing Specialist Requirements To enrol in this Level 5 Diploma in Retail Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Retail Management Retail Store Manager: £25,000 to £45,000 per year Retail Operations Manager: £30,000 to £60,000 per year Retail Buyer: £25,000 to £50,000 per year Visual Merchandiser: £20,000 to £35,000 per year Retail Marketing Manager: £25,000 to £50,000 per year E-commerce Manager: £30,000 to £60,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Elevate your skincare expertise with our comprehensive course, 'Dermaplaning: Enhancing Skin Health and Beauty.' Master the art of dermaplaning through hands-on training in tools, techniques, and client consultations. Explore advanced practices, combining treatments for optimal results. Join us to enhance your professional skills and offer clients a radiant, healthier complexion.

***24 Hour Limited Time Flash Sale*** Teaching: Essential Training for Teachers Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Teaching Essentials for Teachers Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Teaching Essentials for Teachers bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Teaching Essentials for Teachers Online Training, you'll receive 20 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Bundle: Course 01: Teaching Essentials for Teachers Course 02: Teaching Assistant Complete Diploma Course 03: Effective Communication Techniques for Teachers and Trainers Course 04: Lesson Planning for Teaching Course 05: Primary Teacher Course 06: Nursery Teacher Training for Children Course 07: Learning Support Assistant Course 08: Remote Teaching Strategies Course 09: Leadership in Teaching Course 10: SEN Teaching Assistant Course 11: Learning Disability Nursing Course 12: ADHD Awareness Training Course 13: Autism and developmental Disorders Course 14: Child Language Disorder (CLD) Course 15: Child Neglect Awareness Course 16: Teaching Phonics Advanced Course - Level 4 Course 17: Educational Psychology & Development Course Course 18: Education and Pedagogy Course 19: Introduction to Child Playwork Course 20: School Shadow Support Worker Course With Teaching Essentials for Teachers, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Teaching Essentials for Teachers today and take the first step towards achieving your goals and dreams. Why buy this Bundle? Free CPD Accredited Certificate upon completion of this bundle Get a free student ID card with Teaching Essentials for Teachers Lifetime access to the course materials Get instant access to this Teaching Essentials for Teachers course Learn Teaching Essentials for Teachers from anywhere in the world 24/7 tutor support with the Teaching Essentials for Teachers course. Start your learning journey straightaway with our Teaching Essentials for Teachers Training! Teaching Essentials for Teachers premium bundle consists of 20 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Teaching Essentials for Teachers is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Teaching Essentials for Teachers course. After passing the Teaching Essentials for Teachers exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Teaching Essentials for Teachers course is ideal for: Students seeking mastery in Teaching Essentials for Teachers Professionals seeking to enhance Teaching Essentials for Teachers skills Individuals looking for a Teaching Essentials for Teachers-related career. Anyone passionate about Teaching Essentials for Teachers Requirements This Teaching Essentials for Teachers doesn't require prior experience and is suitable for diverse learners. Career path This Teaching Essentials for Teachers bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter

***24 Hour Limited Time Flash Sale*** Quantity Surveyor Essentials - CPD Certified Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Quantity Surveyor Essentials Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Quantity Surveyor Essentials bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Quantity Surveyor Essentials Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Quantity Surveyor Essentials Career Bundle: Course 01: Quantity Surveyor Training Course 02: Building Surveyor Training Course 03: Land Surveying Course 04: Construction Site Planning and Management Course 05: Construction Cost Estimation Diploma Course 06: Property Law Course 07: Construction Industry Scheme (CIS) Course 08: Property Management Training Course 09: Property Development Diploma Course 10: Residential Property Sales Course 11: Public Housing Management Course 12: WELL Building Standard Course 13: Building Design And Construction With LEED V4.1 Course 14: AutoCAD VBA Programming for Beginners Course 15: AutoCAD Programming using C# with Windows Forms Course 16: Construction Safety Diploma Course 17: Cost Control and Management Training Course 18: Effective Communication Skills for Technical People Course 19: Leadership & Management Course 20: Level 3 Workplace First Aid Course 21: COSHH Training for Assessors Course 22: Level 2 LOLER Training Course 23: Working at Height Course 24: RIDDOR Training Course 25: Workplace Management: Personal Hygiene With Quantity Surveyor Essentials, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Quantity Surveyor Essentials today and take the first step towards achieving your goals and dreams. Why buy this Quantity Surveyor Essentials? Free CPD Accredited Certificate upon completion of Quantity Surveyor Essentials Get a free student ID card with Quantity Surveyor Essentials Lifetime access to the Quantity Surveyor Essentials course materials Get instant access to this Quantity Surveyor Essentials course Learn Quantity Surveyor Essentials from anywhere in the world 24/7 tutor support with the Quantity Surveyor Essentials course. Start your learning journey straightaway with our Quantity Surveyor Essentials Training! Quantity Surveyor Essentials premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Quantity Surveyor Essentials is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Quantity Surveyor Essentials course. After passing the Quantity Surveyor Essentials exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Quantity Surveyor Essentials course is ideal for: Students seeking mastery in Quantity Surveyor Essentials Professionals seeking to enhance Quantity Surveyor Essentials skills Individuals looking for a Quantity Surveyor Essentials-related career. Anyone passionate about Quantity Surveyor Essentials Requirements This Quantity Surveyor Essentials doesn't require prior experience and is suitable for diverse learners. Career path This Quantity Surveyor Essentials bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Join our Performance Coaching & Mentoring course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Performance Coaching & Mentoring course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Performance Coaching & Mentoring course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Performance Coaching & Mentoring. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Performance Coaching & Mentoring course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Performance Coaching & Mentoring is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Performance Coaching & Mentoring course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Performance Coaching & Mentoring Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Performance Coaching Introduction to Performance Coaching 00:15:00 Module 02: The Coach/Client Relationship The Coach/Client Relationship 00:19:00 Module 03: Coaching and Mentoring Models Coaching and Mentoring Models 01:02:00 Module 04: Ethical Aspects of Coaching and Mentoring Ethical Aspects of Coaching and Mentoring 00:34:00 Module 05: Effective Communication Skill Effective Communication Skill 00:23:00 Module 06: Personal Skills Personal Skills 00:22:00 Module 07: Management Skills Management Skills 00:25:00 Module 08: Organisational Skills Organisational Skills 00:22:00 Module 09: Motivation and Mindset Motivation and Mindset 00:24:00 Module 10: Key Themes of NLP Key Themes of NLP 00:21:00 Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory The Relationship Between Stress and Performance: The Inverted-U Theory 00:18:00 Module 12: Leadership Under Pressure Leadership Under Pressure 00:17:00 Module 13: Setting Up as a Coach Setting Up as a Coach 00:24:00 Assignment Assignment - Performance Coaching & Mentoring 00:00:00

Give a compliment to your career and take it to the next level. This Immunology and Immunisation bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Immunology and Immunisation bundle will help you stay ahead of the pack. Throughout the Immunology and Immunisation programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Immunology and Immunisation course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Immunology and Immunisation Bundle Consists of the following Premium courses: Course 01: Immunisation Nurse Course 02: Immunity Boosting Food Course 03: Infection Prevention Training Course 04: Basic Biology Course Course 05: Diploma In Microbiology Course 06: Paramedicine Study Course 07: Medical Terminology Training Course 08: Medical Law Course 09: Medical Transcription Course 10: Nurse Prescribing & Medicine Management - 2021 Course 11: Safe Handling of Medicines Enrol now in Immunology and Immunisation to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Immunology and Immunisation expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum: Immunisation Nurse: Module 01: Introduction to Nursing Module 02: Immunology and Immunisation Module 03: Understanding Immune System in Nursing Module 04: Vaccine and Vaccination Module 05: Types of Vaccine Module 06: Vaccine Safety Module 07: Working in Different Healthcare Settings Module 08: Effective Communication in Nursing Module 09: Health and Safety in Nursing Module 10: Hygiene in Nursing Module 11: Infection Control ***And 10 more courses*** CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Immunology and Immunisation bundle. Requirements This Immunology and Immunisation course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Immunisation Nurse absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The goal of this Level 3 Diploma in Caregiving course is to enhance your current level of caring abilities. It's an opportunity to further your career as a caregiver and put your abilities to good use. The practical, ethical, and legal aspects of providing care are covered in this online course. This includes helping family members and clients with meal preparation, personal hygiene, transportation, and other emotional and physical needs. Participants will gain knowledge on how to care for those in their care, manage dementia, and lessen the effects of aging, illnesses, and injuries. Key Features: CPD Certified Free Certificate from Reed Free CPD Certified PDF Certificate CIQ Approved Developed by Specialist Lifetime Access Leering Outcomes: Use the core ideas and techniques of caregiving to provide competent assistance to patients or family members. Understand the moral and legal ramifications of providing care. Communicate with people with disabilities and their families in an effective manner. Talk to your clients about the effects of age, illness, and injury. Provide comfort and assistance to customers along with their families. The first part of the course introduces you to the duties and responsibilities of caretakers. You'll learn about the complex legal and ethical issues of caregiving, as well as how to communicate with people who have disabilities and develop your body mechanics, stress management, and organisational skills. You will also understand the necessity of keeping track of, reporting, and recording the health of individuals in your care, as well as the role that cultural competency and awareness play in promoting a respectful work environment. Caregiving Diploma Level 3 Course Curriculum Module 01: Introduction to Health and Social Care Module 02: Introduction to Food Safety and the Law Module 03: Food Poisoning and Control Measures Module 04: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 05: Rights and Responsibilities as a Health and Social Care Worker Module 06: Role as A Caregiver and Healthcare Professional Module 07: Safeguarding Vulnerable Individuals Module 08: An Introduction to Safeguarding of Vulnerable Adults Module 09: Safeguarding Vulnerable Adults Policy, Roles and Responsibilities Module 10: Understanding the Importance of Communication in Care Module 11: Consenting for Someone Else Module 12: Best Interest Decision Making Module 13: Managing Service Delivery in Health and Social Care Module 14: Important Principles and Policies in Health and Social Care Work Module 15: Medical Jargon and Terminology Module 16: Information Technology in Health Care Why Should you take this Level 3 Caregiving Diploma? Understand fundamentals of health and social care principles and practices. Learn food safety laws and food poisoning control measures. Promote equality, diversity, and rights in health and social care. Identify safeguarding roles, responsibilities, and policies for vulnerable individuals. Master effective communication and decision-making in care settings. Familiarise with medical terminology and IT applications in healthcare. CPD 10 CPD hours / points Accredited by CPD Quality Standards Caregiving Diploma Level 3 3:47:54 1: Module 01: Introduction to Health and Social Care 09:53 2: Module 02: Introduction to Food Safety and the Law 20:40 3: Module 03: Food Poisoning and Control Measures 17:37 4: Module 04: Working in Health and Social Care 25:57 5: Module 05: Rights and Responsibilities as a Health and Social Care Worker 21:55 6: Module 06: Role as A Caregiver and Healthcare Professional Preview 13:58 7: Module 07: Safeguarding Vulnerable Individuals 25:08 8: Module 08: An Introduction to Safeguarding of Vulnerable Adults 08:37 9: Module 09: Safeguarding Vulnerable AdultsPolicy, Roles and Responsibilities 14:25 10: Module 10: Understanding the Importance of Communication in Care 08:41 11: Module 11: Consenting for Someone Else 10:53 12: Module 12: Best Interest Decision Making 12:20 13: Module 13: Managing Service Delivery in Health and Social Care 06:33 14: Module 14: Important Principles and Policies in Health and Social Care Work 11:32 15: Module 15: Medical Jargon and Terminology 18:45 16: Leave A Review 01:00 Who is this course for? Aspiring health and social care workers. Individuals new to caregiving roles. Those interested in safeguarding vulnerable adults. Care assistants seeking knowledge in food safety. Healthcare workers focusing on effective communication. Requirements no formal qualifications are required Career path Care Assistant Support Worker Home Care Worker Health and Social Care Worker Caregiver Healthcare Assistant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.