ð Bid Writing Training Course Overview: Master the Art of Winning Contracts Are you ready to elevate your skills in securing lucrative contracts through compelling bids? Look no further! Our 'Bid Writing Training' course is your comprehensive guide to becoming a proficient bid writer. From understanding the fundamentals to crafting winning proposals, this course empowers you to excel in the competitive world of procurement. ð Module 1: Introduction to Bid Writing Embark on your bid writing journey with a comprehensive introduction to the fundamentals of successful bidding. Understand the nuances of procurement processes, industry standards, and the essential components that make a bid stand out in a competitive landscape. ð Module 2: Researching the Bid Master the art of thorough bid research. Learn effective strategies to analyze bid requirements, assess competition, and gather vital information to tailor your proposal to the specific needs and expectations of the client. ð Module 3: Developing the Bid Strategy Craft winning bid strategies that set you apart from the competition. Explore techniques for understanding client needs, defining unique value propositions, and creating a compelling strategy that aligns with the client's goals. ð Module 4: Writing the Bid Proposal Hone your bid writing skills by delving into the intricacies of crafting a persuasive bid proposal. Learn how to structure your proposal, convey key messages effectively, and showcase your strengths to maximize your chances of winning contracts. ð Module 5: Managing the Bid Process Navigate the bid process with finesse. From submission to post-bid activities, gain insights into managing timelines, addressing client queries, and refining your proposals based on feedback. Develop the skills needed to improve your success rate in the competitive world of bidding. ð¼ Why Choose Our Bid Writing Training Course? Practical Learning: Hands-on exercises and real-world case studies for practical application. Expert Guidance: Learn from seasoned bid writers with a proven track record in successful procurement. Industry-Relevant Content: Stay updated on the latest trends and best practices in bid writing. Career Advancement: Open doors to lucrative opportunities in procurement and contract management. ð Enroll Now and Secure Your Success in Bid Writing! Don't miss the chance to become a skilled bid writer and propel your career to new heights. Our Bid Writing Training course equips you with the knowledge and expertise needed to navigate the complexities of procurement successfully. Enroll now and unlock the keys to winning contracts and advancing your professional journey! Course Curriculum Module 1_ Introduction to Bid Writing. Introduction to Bid Writing. 00:00 Module 2_ Researching the Bid. Researching the Bid. 00:00 Module 3_ Developing the Bid Strategy. Developing the Bid Strategy. 00:00 Module 4_ Writing the Bid Proposal. Writing the Bid Proposal. 00:00 Module 5_ Managing the Bid Process. Managing the Bid Process. 00:00
Become a successful estate agent with our Estate Agent Diploma Level 3 course. This course covers all the aspects of the real estate industry, from the roles and responsibilities of an agent to the skills and techniques for valuing and negotiating properties. Whether you are new to the field or looking for a career change, this course will help you achieve your goals.
The wedding and event industry moves fast—and those who are skilled, reliable, and creative rise to the top. The Photography: Wedding & Events Mini Bundle is designed for those looking to break into (or dominate) one of the most vibrant creative career paths. With photography, digital photography, communication skills, Adobe Premier Pro, and outsourcing, you’ll not only be ready for the job—you’ll be ready to run the business. Opportunities in this industry are exploding. If you’re not prepared with the full toolkit, someone else will be. Don’t just take photos—take control of your career. Description Wedding and event photography is about more than the perfect shot. It's about client communication, streamlined delivery, and smart business decisions. With this bundle, you position yourself as a professional who gets it. You’ll ground your work in powerful photography and advanced digital photography, then take it further with Adobe Premier Pro editing capabilities that make your portfolio stand out. But that’s just the start. Communication skills help you handle clients and teams with ease, while outsourcing lets you scale and streamline your workload—making you the kind of photographer agencies and clients rely on. Across wedding companies, event teams, marketing agencies, and freelance networks, professionals with photography mastery, polished digital photography, strong communication skills, post-production expertise in Adobe Premier Pro, and operational smarts like outsourcing are in constant demand. The ones getting booked out for months? They’ve already got these skills. The question is—will you? FAQ Who is this bundle for? Aspiring and active wedding and event photographers, freelance creatives, marketing content teams, and visual storytellers. If photography, digital photography, communication skills, Adobe Premier Pro, or outsourcing are part of your job—or should be—this bundle is for you. Why is this job-relevant? Because clients expect more than creativity—they expect professionalism. Communication skills win clients. Adobe Premier Pro keeps them wowed. Outsourcing scales your success. And digital photography and photography are your core craft. What’s the urgency? Booking seasons move fast. If you’re not equipped with the full skill set—photography, digital photography, communication skills, Adobe Premier Pro, outsourcing—someone else will take the client, the gig, or the promotion.
Step confidently into the healthcare sector with the Phlebotomy (Venepuncture) Mini Bundle, perfectly crafted for those seeking roles in clinical environments. Whether you’re aiming to become a certified Phlebotomy technician, support Nursing teams, or enhance patient outcomes, this bundle prioritizes the skills employers demand. With a strong focus on Phlebotomy, Nursing, Communication Skills, Public Health, and Stress Management, this bundle equips you to thrive in fast-paced healthcare settings while making you highly hireable. Description Employers in healthcare look for candidates who excel in Phlebotomy and Nursing, and this bundle is designed to boost your credentials in both areas. Phlebotomy specialists are critical in diagnostic and treatment processes, working closely with Nursing staff to ensure patient care is seamless. Mastering Phlebotomy places you at the forefront of clinical support roles. In healthcare, your ability to communicate clearly is vital. That’s why Communication Skills are integral here. Exceptional Communication Skills not only enhance patient comfort but also improve teamwork with Nursing professionals and other healthcare workers. Strong Communication Skills are consistently highlighted in job descriptions across hospitals and clinics. Understanding broader health issues through Public Health knowledge adds another layer of job-readiness. The healthcare industry values professionals with Public Health insight, helping you contribute to community wellness initiatives and workplace safety programs. Stressful situations are common in healthcare, making Stress Management a must-have skill. Employers want candidates who demonstrate resilience and the ability to maintain composure. Stress Management techniques improve your workplace performance and job satisfaction. This bundle’s comprehensive approach, weaving Phlebotomy, Nursing, Communication Skills, Public Health, and Stress Management, ensures you’re prepared for rewarding, in-demand roles. FAQ Q: Who benefits most from this bundle? A: Anyone pursuing roles in clinical environments involving Phlebotomy, supporting Nursing teams, or healthcare professionals seeking to strengthen their Communication Skills, Public Health knowledge, and Stress Management techniques. Q: Can this help me get hired in hospitals or clinics? A: Yes, employers highly value expertise in Phlebotomy, Nursing, Communication Skills, Public Health, and Stress Management — all included here. Q: Is this bundle suitable for career changers? A: Absolutely. The focus on core healthcare and interpersonal skills makes it ideal for newcomers.
Office Politics for Managers is a comprehensive training program that equips managers with the knowledge and skills to navigate the complex landscape of office politics effectively. This course covers a range of topics, from understanding office dynamics and dealing with gossip to resolving conflicts and maintaining ethical conduct. Participants will learn strategies for building relationships, gaining support for their projects, and excelling in their managerial roles. Learning Outcomes: Upon completion of this course, participants will be able to: Understand the dynamics of office politics and its impact on the workplace. Develop effective communication and influencing skills. Learn to address and mitigate rumors, gossip, and misinformation. Identify and manage various office personalities to build productive relationships. Acquire strategies for gaining support and buy-in for managerial initiatives. Master conflict resolution techniques to maintain a harmonious work environment. Uphold high ethical standards in all professional interactions. Recognize the importance of teamwork and collaboration in managerial success. Why buy this Office Politics for Managers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Office Politics for Managers there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Office Politics for Managers does not require you to have any prior qualifications or experience. You can just enrol and start learning. Current and aspiring managers seeking to enhance their leadership skills. Professionals who want to excel in their careers by navigating office politics adeptly. Team leaders, supervisors, and project managers. Human resources professionals responsible for organizational culture. Prerequisites This Office Politics for Managers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Middle Manager - Potential earning of £40,000 - £70,000 per year. Senior Manager/Director - Median earning of £70,000 - £120,000 per year. HR Manager - Median earning of £35,000 - £70,000 per year. Organizational Development Consultant - Potential earning of £40,000 - £80,000 per year. Executive Coach - Potential earning of £50 - £150 per hour. Course Curriculum Module 01: New Hires New Hires 00:04:00 Module 02: It's About Interacting and Influencing It's About Interacting and Influencing 00:04:00 Module 03: Dealing with Rumors, Gossip, and Half - Truths Dealing with Rumors, Gossip, and Half - Truths 00:04:00 Module 04: Office Personalities (I) Office Personalities (I) 00:05:00 Module 05: Office Personalities (II) Office Personalities (II) 00:05:00 Module 06: Getting Support for Your Projects Getting Support for Your Projects 00:04:00 Module 07: Conflict Resolution Conflict Resolution 00:05:00 Module 08: Ethics Ethics 00:05:00 Module 09: You Are Not an Island You Are Not an Island 00:04:00 Module 10: Social Events Outside of Work Social Events Outside of Work 00:05:00
Overview Kickstart a successful career in nursing and learn from qualified professionals with this complete Nursing and Medication Administration Training Diploma. Through in-depth lectures and audiovisual training, you will learn the most in-demand skills to kickstart your nursing career. It covers the fundamental topics that nurses deal with regularly, the responsibilities of the role, and the best practices for carrying out day-to-day tasks. Boost your earning potential and gain valuable industry knowledge by enrolling in this complete entry-level training course today. This course is an industry-recognised qualification, providing you with the best learning experience to fast track your career. Why buy this Nursing and Medication Administration Training Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Nursing and Medication Administration Training Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Nursing and Medication Administration Training Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Nursing and Medication Administration Training Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Nursing and Medication Administration Training Diploma is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Nursing and Medication Administration Training Diploma Module 01: Introduction to Nursing 00:17:00 Working in Different Healthcare Settings 00:15:00 Module 03: Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 00:52:00 Module 04: Understanding legal, professional standards of practice and ethical aspects of health care- Part 2 00:50:00 Effective Communication in Nursing 00:47:00 Health and Safety in Nursing 00:47:00 Hygiene in Nursing 00:30:00 Infection Control 00:57:00 Asepsis in Nursing 00:16:00 Medication Administration in Nursing 00:18:00 Module 11: Adult Care in Different Life Stages 00:17:00 Module 12: Understanding Immune System in Nursing 00:28:00 Module 13: Rest and Sleep Management in Nursing 00:19:00 Module 14: Mobility and Immobility Issues of Patients in Nursing 00:17:00 Module 15: Pain Management for Nurses 00:24:00 Module 16: Nutrition in Nursing 00:25:00 Module 17: Fluid and Electrolyte Balance 00:23:00 Module 18: Assisting with Elimination 00:30:00 Module 19: Oxygenation in Nursing 00:30:00 Mock Exam Mock Exam - Nursing and Medication Administration Training Diploma 00:20:00 Final Exam Final Exam - Nursing and Medication Administration Training Diploma 00:20:00
Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Operations Supervisor Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Operations Supervisor Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Operations Supervisor Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Operations Supervisor Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Operations Supervisor? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Operations Supervisor there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Operations Supervisor course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Operations Supervisor does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Operations Supervisor was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Operations Supervisor is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Operations Supervisor Module 01: Introduction to Operations Management 00:23:00 Module 02: Project Management 00:22:00 Module 03: Business Development and Succession Planning 00:27:00 Module 04: Process Management 00:26:00 Module 05: Supply Chain Management 00:23:00 Module 06: Planning & Forecasting Operations 00:23:00 Module 07: Procurement & Purchasing Management 00:23:00 Module 08: Manufacturing & Delivery Operations 00:19:00 Module 09: Quality Management 00:23:00 Module 10: Managing Risk and Recovery 00:29:00 Module 11: Performance Management 00:21:00 Module 12: Talent Management 00:20:00 Module 13: Communication Skills 00:26:00 Module 14: Negotiation Techniques 00:19:00 Module 15: Conflict Management 00:17:00 Module 16: Stress Management 00:19:00 Module 17: Time Management 00:40:00
Overview This comprehensive course on Pharmacy Assistant & Pharmacy Technician will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Pharmacy Assistant & Pharmacy Technician comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Pharmacy Assistant & Pharmacy Technician. It is available to all students, of all academic backgrounds. Requirements Our Pharmacy Assistant & Pharmacy Technician is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 2 sections • 11 lectures • 02:56:00 total length •Module 1: Introduction to Pharmacy Assistant and Pharmacy Technician •Module 2: Job Role of Pharmacy Technicians •Module 3: Pharmacy Assistant Patient Counselling Guide •Module 4: Communication in Pharmacy Settings •Module 5: The Pharmacy Team and Practices •Module 6: Prescription and Dispensing in Pharmacies •Module 7: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies •Module 8: Inventory Control and Management in Pharmacies •Module 9: Standard Operating Procedures (SOPs) •Module 10: Health and Safety Risks Assessment and Pharmaceutical Terminology •Assignment - Pharmacy Assistant & Pharmacy Technician
Description: Supporting and interactive teaching can be helpful to any educator so that they'll be able to assess if their methods of teaching are used to their students. Simply put, student engagement and student satisfaction are essential to successful learning. Enroll in this course and figure out how to increase student engagement and satisfaction using different tools and teaching theories. You will explore different teaching styles and activities that can help reach more learners. You will likewise learn how to Use Google Forms to create interaction and Energies learners with learning breaks. Who is this course for? This course would be ideal for new and experienced lecturers who want to improve their teaching skills. People who have an interest in teaching and studying. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career path: The Diploma in Supporting Teaching and Learning course is a useful qualification to possess, and would be beneficial for the following careers: Administrator. Educators. Guidance Counsellors. Instructors. Life Coach. Mentors. Teachers. Tutors. Fundamentals of Teaching Understanding the Development of Children and Young Person FREE 01:00:00 Communication and Professional Relationships with Pupils and Family FREE 01:00:00 Safeguarding the Welfare of Children and Young Person 01:00:00 Teaching Methodologies Chapter (i) 01:00:00 Chapter (ii) 01:00:00 Chapter (iii) 01:00:00 Chapter (iv) 01:00:00 Chapter (v) 01:00:00 Chapter (vi) 01:00:00 Chapter (vii) 00:30:00 Chapter (viii) 00:30:00 Chapter (ix) 01:00:00 Chapter (x) 00:30:00 Chapter (xi) 01:00:00 Chapter (xii) 01:00:00 Chapter (xiii) 01:00:00 Chapter (xiv) 01:00:00 Chapter (xv) 01:00:00 Psychology of Teaching WHY YOUNG PEOPLE DO NOT LEARN TO STUDY PROPERLY? 01:00:00 THE NATURE OF STUDY, AND ITS PRINCIPAL FACTORS 02:00:00 PROVISION FOR SPECIFIC PURPOSES, AS ONE FACTOR OF STUDY 02:00:00 THE SUPPLEMENTING OF THOUGHT, AS A SECOND FACTOR OF STUDY 02:00:00 THE ORGANIZATION OF IDEAS, AS A THIRD FACTOR IN STUDY 02:00:00 JUDGING OF THE SOUNDNESS AND GENERAL WORTH OF STATEMENTS, AS A FOURTH FACTOR IN STUDY 02:00:00 MEMORIZING, AS A FIFTH FACTOR IN STUDY 02:00:00 THE USING OF IDEAS, AS A SIXTH FACTOR IN STUDY 02:00:00 PROVISION FOR A TENTATIVE RATHEE THAN A FIXED ATTITUDE TOWARD KNOWLEDGE, AS A SEVENTH FACTOR IN STUDY. 01:00:00 PROVISION FOR INDIVIDUALITY, AS AN EIGHTH FACTOR IN STUDY 02:00:00 FULL MEANING OF STUDY: RELATION OF STUDY TO CHILDREN AND TO THE SCHOOL 02:00:00 Teaching Business Introduction To Tuition Business Basics 00:30:00 Reasons To Start A Tuition Business 00:30:00 Arranging Your Tuition Business 00:30:00 How To Start A Successful Tuition Business 00:30:00 Best Way To Grow Your Tutoring Business 00:30:00 The Essential Benefits Of running A Tuition Business 00:15:00 Wrapping Up 00:15:00 Mock Exam Mock Exam - Diploma in Supporting Teaching and Learning 00:20:00 Final Exam Final Exam - Diploma in Supporting Teaching and Learning 00:20:00
Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Job Interview SuccessCourse will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Job Interview Success Course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Job Interview Success course, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Job Interview Success Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Job Interview Success Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Job Interview Success Bundle Course Course 01: Job Interview Success Course Course 02: Communication Skills Course Course 03: Level 4 Time Management Course ***Other Benefits of Job Interview Success Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Job Interview Success Course] Course Curriculum of Job Interview Success Course Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skills Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation --------------------- Assessment Method After completing each module of the Job Interview Success Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Job Interview Success Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Job Interview Success course is ideal for anyone who wants to learn how to apply for the job they want. Requirements There are no specific requirements for this Job Interview Success course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included