10743 Courses

Designated Safeguarding Lead (DSL) course is designed to support staff undertaking the DSL role and provides a firm foundation in Safeguarding and Child Protection practice. The Designated Safeguarding Lead (DSL) course is recommended for anyone responsible for protecting children or vulnerable adults who work in the health or social care fields. This Designated Safeguarding Lead course looks at important laws, how to spot abuse, and how to report safety issues. It will provide you with a strong foundation to become a professional worker in the field and acquire more valuable skills if you want to learn more about DSL-Designated Safeguarding Lead but aren't sure where to begin. Learning Outcomes By the end of this Designated Safeguarding Lead (DSL) course, learners will be expected to: Be familiar with the laws that protect both children and adults. Determine the many forms of emotional and physical abuse and neglect. Inform the proper authorities of their worries or concerns. Respond to disclosures and appropriately distribute personal information Recognise the indicators of sexual exploitation and how a youngster might be sexually exploited. Ability to carry out risk assessment and management. Know how to complete a report and take proper action after a referral Recognise the value of communication Demonstrate an understanding of their legal obligations Key Highlights for DSL-Designated Safeguarding Lead Course: Lifetime access to Designated Safeguarding Lead course materials Full tutor support is available from Monday to Friday with the Designated Safeguarding Lead course Learn Designated Safeguarding Lead skills at your own pace from the comfort of your home Gain a complete understanding of the Designated Safeguarding Lead course Accessible, informative Designated Safeguarding Lead learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with our agent. Study Designated Safeguarding Lead course in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Designated Safeguarding Lead Course Diploma in Designated Safeguarding Lead (DSL) Take advantage of the course to improve your talents! The DSL- Designated Safeguarding Lead training will keep you current on all new developments and provide you with coaching as necessary. Safeguarding Vulnerable Adults An Introduction to Safeguarding of Vulnerable Adults Safeguarding Legislations Understanding Abuse and Neglect Safeguarding Vulnerable Adults Policy, Roles and Responsibilities Understanding the Importance of Communication in Care Sharing Information and Responding To a Disclosure Reporting Your Concern Safeguarding Children Getting Started with Protection Types of Various Child Abuse Child Sexual Exploitation and Prevention Identifying and Assessing Risks Handling Disclosures and Reporting Actions Following Referrals Effective Record Management Legal Framework and Guidelines Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the Designated Safeguarding Lead course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled 'Diploma in Designated Safeguarding Lead (DSL) at QLS Level 5'. Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows: £109 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. CPD 150 CPD hours / points Accredited by CPD Quality Standards An Introduction to Safeguarding of Vulnerable Adults 08:37 1: An Introduction to Safeguarding of Vulnerable Adults 08:37 Safeguarding Legislations 14:03 2: Safeguarding Legislations 14:03 Understanding Abuse and Neglect 11:44 3: Understanding Abuse and Neglect 11:44 Safeguarding Vulnerable Adults Policy, Roles and Responsibilities 14:25 4: Safeguarding Vulnerable Adults Policy, Roles and Responsibilities 14:25 Understanding the Importance of Communication in Care 08:41 5: Understanding the Importance of Communication in Care 08:41 Sharing Information and Responding To a Disclosure 18:37 6: Sharing Information and Responding To a Disclosure 18:37 Reporting Your Concern 14:17 7: Reporting Your Concern 14:17 Safeguarding Children 2:49:30 8: Getting Started with Protection 15:58 9: Types of Various Child Abuse 34:21 10: Child Sexual Exploitation and Prevention 28:14 11: Identifying and Assessing Risks 12:26 12: Handling Disclosures and Reporting 19:55 13: Actions Following Referrals 14:27 14: Effective Record Management 11:59 15: Legal Framework and Guidelines 32:10 Congratulations on Your Course Completion 01:00 16: Congratulations on Your Course Completion 01:00 Order your CPD Accredited Certificate (optional) 01:00 17: CPD Certificate (optional) 01:00 Order Your QLS Endorsed Certificate (Optional) 01:00 18: QLS Certificate (Optional) 01:00 Who is this course for? This Designated Safeguarding Lead course is specifically crafted for any individual that cares for children and vulnerable adults in any capacity. This includes: Social workers Care Homeworkers Healthcare professionals Childminders and Nannies Teachers and education workers Contributors to youth and OAP care systems After completing this Designated Safeguarding Lead (DSL) course, anyone can later enrol in the following courses: Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care (RQF) NCFE CACHE Level 2 Certificate in Understanding Safeguarding and Prevent Level 2 Certificate in Principles of Safeguarding and Dignity in Adult Care (RQF) Level 2 Award in Safeguarding and Protecting Children and Young People (RQF) Requirements To enrol in this Designated Safeguarding Lead (DSL) course, all you need is a basic understanding of the English Language and an internet connection. Career path Completing this Designated Safeguarding Lead (DSL) Course results in a wide range of opportunities. Specifically, this course aims to boost careers in: Safeguarding Officer/Administrator Safeguarding Advisor Safeguarding Lead Safeguarding Co-Ordinator Social Worker The average salaries for these job opportunities are usually £28,000 - £45,000 per year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

This Child Psychology course is for SPANISH Speaking People This Spanish Child Psychology course is perfect for anyone from Special Educational Needs Coordinator (SENCO) to Child Psychologists. Ever wondered what goes on inside your child's fascinating little brain? Are you curious about their behaviour, emotions, and development? Look no further! Our Child Psychology Course is here to guide you through the captivating world of childhood psychology. According to Reed a SEN Teaching Assistant can earn upto £20,000 in a year depending on experience, location and other factors. Join us on this enriching exploration and empower yourself to become the best advocate for your child's mental and emotional health. Translated in Spanish: Este curso de Psicolog��a Infantil en espa��ol es perfecto para cualquier persona, desde el Coordinador de Necesidades Educativas Especiales (SENCO) hasta los Psic��logos Infantiles. ��Alguna vez te has preguntado qu�� sucede dentro del peque��o y fascinante cerebro de tu hijo? ��Tienes curiosidad por su comportamiento, emociones y desarrollo? ��No busque m��s! Nuestro Curso de Psicolog��a Infantil est�� aqu�� para guiarte a trav��s del cautivador mundo de la psicolog��a infantil. Seg��n Reed, un asistente de ense��anza SEN puede ganar hasta £20.000 al a��o, dependiendo de la experiencia, la ubicaci��n y otros factores. ��nase a nosotros en esta exploraci��n enriquecedora y empoderese para convertirse en el mejor defensor de la salud mental y emocional de su hijo. Key Features: This Child Psychology (In Spanish) Course Includes: CPD Certified Child Psychology Course Free Certificate from Reed CIQ Approved Child Psychology Course Developed by Specialist Lifetime Access Course Curriculum: Child Psychology (In Spanish) Module 01: Introducci��n a la psicolog��a infantil y la salud mental Module 02: Comprensi��n del desarrollo infantil Module 03: Desarrollo cognitivo Module 04: Desarrollo social y emocional Module 05: Desarrollo del apego y las relaciones en la infancia Module 06: Etapas del desarrollo del lenguaje Module 07: Desarrollo moral Module 08: Personalidad y desarrollo intelectual en ni��os Module 09: Impactos de la separaci��n y p��rdida en el apego Module 10: Ni��os con necesidades especiales Module 11: C��mo lidiar con el autismo, el TDAH y la dislexia Module 12: Problemas de salud mental en ni��os y j��venes Module 13: Medicina y tratamiento de salud mental Module 14: Comportamientos autolesivos en los j��venes Module 15: Protecci��n infantil Module 16: Problemas de la adolescencia Module 17: Problemas de la infancia (i) Module 18: Problemas de la infancia (ii) Learning Outcomes: Recognise key theories in child psychology and mental health assessment. Apply principles of child development to real-life scenarios effectively. Analyse cognitive development stages and their impact on learning abilities. Evaluate the role of social interactions in shaping emotional development. Assess the significance of attachment in forming relationships during childhood. Identify common language development milestones and their variations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Child Psychology (In Spanish) 5:49:16 1: Module 01: Introducci��n a la psicolog��a infantil y la salud mental 27:49 2: Module 02: Comprensi��n del desarrollo infantil 21:04 3: Module 03: Desarrollo cognitivo 20:04 4: Module 04: Desarrollo social y emocional 32:40 5: Module 05: Desarrollo del apego y las relaciones en la infancia 24:46 6: Module 06: Etapas del desarrollo del lenguaje 20:20 7: Module 07: Desarrollo moral 12:35 8: Module 08: Personalidad y desarrollo intelectual en ni��os 26:54 9: Module 09: Impactos de la separaci��n y p��rdida en el apego 16:19 10: Module 10: Ni��os con necesidades especiales 25:03 11: Module 11: C��mo lidiar con el autismo, el TDAH y la dislexia 19:33 12: Module 12: Problemas de salud mental en ni��os y j��venes 09:24 13: Module 13: Medicina y tratamiento de salud mental 10:13 14: Module 14: Comportamientos autolesivos en los j��venes 14:19 15: Module 15: Protecci��n infantil 16:19 16: Module 16: Problemas de la adolescencia 19:02 17: Module 17: Problemas de la infancia (i) 14:56 18: Module 18: Problemas de la infancia (ii) 16:56 19: CPD Certificate - Free 01:00 Who is this course for? This Child Psychology (In Spanish) course is accessible to anyone eager to learn more about this topic. Through this Child Psychology course, you'll gain a solid understanding of Child Psychology (In Spanish). Moreover, this course is ideal for: Students pursuing careers in psychology or education fields. Professionals working with children in healthcare or social services. Parents seeking deeper understanding of child behaviour and development. Individuals interested in mental health issues affecting children and adolescents. Educators aiming to enhance their teaching strategies for diverse learners. Requirements There are no requirements needed to enrol into this Child Psychology (In Spanish) course. We welcome individuals from all backgrounds and levels of experience to enrol into this Child Psychology (In Spanish) course. Career path After finishing this Child Psychology (In Spanish) course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Child Psychology (In Spanish) are: Child Psychologist Educational Psychologist Child and Adolescent Mental Health Worker Special Educational Needs Coordinator (SENCO) Child Welfare Officer Child and Adolescent Counsellor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The technique of epidemiology is used to identify the root causes of diseases and other health issues in populations. This course covers all aspects related to epidemiology. You will get a complete understanding of the causes of diseases, public health surveillance, methods of investigating an outbreak, and so on. Epidemiology is more than simply a research activity. It serves as the foundation for directing practical and effective public health action based on this science and causal reasoning. This course has dedicated modules for the role of epidemiology in public health, which will provide you with a better understanding of the importance of this topic. So, are you ready to upskill in the field of epidemiology? Do you want to add value to your CV? Are you curious to know all the factors related to an outbreak? Then, enrol on this course today and learn the fundamentals of this field along with CPD accredited certificate today. Learning Outcomes After completing this bundle course, you will be able to: Describe the concepts of epidemiology. Learn the principles of epidemiology. Understand the study design. Know the control and prevention of outbreaks. Measure the risk and prevention. Point out the role of epidemiology in public health. Our course is endorsed by the Quality Licence Scheme, ensuring your newly acquired skills will enhance your professional development. Why People Enrol This Course From One Education: Eligibility for an endorsed certificate upon successful completion Learning materials of our course contains engaging voiceover and visual elements for your comfort Get 24/7 access to all course content for a full year Complete the course at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) Efficient assessments and instant results upon completion of our course Completion of this course will surely add value to your CV, and you will become well aware of this field. You can later build your career in this dynamic field of epidemiology. You can complete this course at your own pace, and you will get complete tutor support. After successfully completing the course, you will be able to order an endorsed certificate as proof of your achievement. The hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post. Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the course: Module 1: Understanding Epidemiology Definition of Epidemiology Study of Epidemiology Uses of Epidemiology Epidemiology and the Causes of Chronic Disease Module 2: Principles of Epidemiology Public Health Surveillance Field Investigation Analytic Studies Evaluation Linkages Policy Development Module 3: Study Design Aspects of Study Design Classifications of Study Design Case-Series: Clinical and Population Based Cross-Sectional Study Case-Control Study Cohort Study Trials Data Analysis and Interpretation Attribution of Date Attribution of Place Use of Geographic Information Systems (GIS) Module 4: Disease Occurrence Concept of Disease Disease Occurrence Types of Disease Communicable Diseases Control of Communicable Diseases Public Health Measures Non-Communicable Diseases Module 5: Variation in Disease by Time, Place, and Person Introduction Reasons for Analysing Disease Variations Variations and Associations: Real or Artefact? Applying the Real-artefact Framework Applications of Observations of Disease Variation Module 6: Epidemics and Outbreaks Introduction Rare Disease Clusters Investigating an Outbreak Uncovering Outbreaks Deciding Whether to Investigate a Possible Outbreak Control and Prevention Steps of an Outbreak Investigation Module 7: Measures of Risk and Disease Prevention Introduction Basic Principles of Risk Exposure to Disease Preventive Measures Module 8: Measures of Disease Frequency Incidence and Incidence Rate: The Concepts of Incidence Frequency Measures Ratio Proportion Rate Prevalence and Prevalence Rate Mortality Rate Crude Mortality Rate Cause-Specific Mortality Rate Age-Specific Mortality Rate Infant Mortality Rate Measures of Public Health Impact Attributable Proportion Module 9: Role of Epidemiology in Public Health Using Epidemiology to Evaluate Health Services Efficacy, Effectiveness and Efficiency Effectiveness of Public Health Services The Basic Science of Public Health Module 10: The Epidemiological Concept of Population The Individual and the Population Harnessing Heterogeneity in Individual and Group Level Disease, and Risk Factor Patterns Disease Patterns As a Manifestation of Individuals Living in Changing Social Groups Sick Populations and Sick Individuals Individual and Population-Level Epidemiological Variables The Dynamic Nature of Human Population Applications of the Population Concept Meet the Accreditation The CPD Certification Service (CPD UK) assure the Epidemiology course training and learning activities are relevant, reliable, and upto date. How Is the Course assessed? To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. For each test, the pass mark will be set to 60%. CPD 120 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This course does not require any prior requirements. This course is completely online. This course can be enrolled by: Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields who want to polish their knowledge and skill. Requirements There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course. The course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home! All you need is a passion for learning, literacy, and being over the age of 16. Career path Completion of this course adds value to your CV. After completing this course, you can explore opportunities such as: Consultant Epidemiologist Research associate in epidemiology Public health consultant The average salary of these professions varies from £25,000 to £80,000 per annum for anyone in the United Kingdom. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £89 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £89 International: £89+ £10 (postal charge) = £99 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

This Mental Health Support Worker is designed to help students understand the skills required to work with people who have mental health conditions. The course will introduce the topic of mental health before looking deeper into the types, meanings, treatments, and support available for service users and support workers. Our Mental Health Support Worker course is broken down into 13 easy-to-digest, in-depth modules that will equip you with a detailed, expert level of knowledge. By the end of this course, you will have a clear understanding of the importance of mental healthcare teams working in the community, as well as how to provide treatment for those diagnosed with a range of mental health conditions. The Mental Health Support Worker is designed to boost your employability and provide you with the necessary skills to succeed at the highest level. Enroll today and start learning! Learning Outcomes After completing this Mental Health Support Worker course, the learner will be able to: Understand the fundamentals of mental health. Understand the duties & responsibilities of a mental health support worker. Gain a thorough understanding of attention deficit hyperactivity disorder (ADHD). Identify various types of mental disorders. Explain the use of medication and therapy in the treatment of mental illness. Understand the mental health legislation and services. Gain in-depth knowledge about the Mental Health System. Why Choose Mental Health Support Worker Course from Us Self-paced course, access available from anywhere. Mental Health Support Worker Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Mental Health Support Worker course. Our Mental Health Support Worker course is broken down into 13 easy-to-digest, in-depth modules that will equip you with a detailed, expert level of knowledge. This Mental Health Support Worker training course will prepare you to make a difference in the mental health and well-being of children and adults. By the end of this course, you will have a clear understanding of the importance of mental healthcare teams working in the community, as well as how to provide treatment for those diagnosed with a range of mental health conditions. ***Others Benefits of this Mental Health Support Worker Course: Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course] Detailed Course Curriculum of this Mental Health Support Worker Course: Module 1: An Overview of Mental Health Define Mental Health Aspects of Good Mental Health Define Mental Illness Module 2: Mental Health Support Worker Who is a Mental Health Support Worker? Understanding the Duties & Responsibilities of a Mental Health Support Worker Identifying the Qualities of a Great Support Worker Module 3: Understanding Childhood and Adolescent Psychiatric Disorders Understanding Attention Deficit Hyperactivity Disorder (ADHD) Understanding Autism spectrum Disorder (ASD) Understanding Conduct Disorder Module 4: Understanding Stress and Anxiety Disorders What is Anxiety? What is Acute Stress Disorder? What is Generalized Anxiety Disorder (GAD)? What is panic disorder? Module 5: Understanding Schizophrenia Understanding Schizophrenia Disorder Understanding Hallucinations What is Delusion? Module 6: Understanding Personality Disorders Understanding Personality and Personality Disorders What is antisocial personality disorder? What is Avoidant Personality Disorder? Module 7: Understanding Mood Disorders What is Mood Disorder? What is Depression? What is bipolar disorder? What is Major Depressive Disorder (MDD)? Module 8: Understanding Eating & Sleeping Disorders What is eating disorder? Define Anorexia Nervosa Disorder Define Bulimia Nervosa Disorder Define Binge-eating disorder Define Sleep Disorders What is Breathing-Related Sleep Disorder? What is Circadian Rhythm Sleep Disorder? What is Narcolepsy Disorder? What is Primary Hypersomnia Disorder? What is Insomnia Disorder? What is Sleep Paralysis? Module 9: Understanding Self-Harm and Suicide Define Self-Harm What is the Self-Harm Cycle? Cause and ways of Self-Harm Support Services and Treatments What is Self-Care? Understanding Suicide Risk Factors Suicide Prevention Module 10: Treating Mental Illness with Medication and Therapy What is Psychiatric Medication? Understanding the Talking Therapy and Counselling Understanding Cognitive Behavioural Therapy (CBT) Module 11: Laws Related to Mental Health Understanding the Mental Health Act Understanding the Advice for Carers and Families Responsible People for Deciding Who should be Detained Module 12: Mental Health System What is the Mental Health System? Mental Health Teams Who Makes up a Mental Health Team? Referral to Mental Health Team Module 13: The Participation of the Service User Define Service User Service User Involvement What are the Advantages of Service User Involvement Assessment Method After completing each module of the Mental Health Support Worker, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Mental Health Support Worker course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Mental Health Support Worker course is ideal for professionals helping people suffering from mental issues and people interested in personal mental development. Requirements There are no specific requirements for Mental Health Support Worker course because it does not require any advanced knowledge or skills. Career path This course will open up new career opportunities for you, some of which are stated below: Mental Health Nurse (Average Annual Salary in the UK: £24,907 to £44,503) Psychological Wellbeing Practitioner (Average Annual Salary in the UK: £24,907 to £44,503) Health Promotion Specialist (Average Annual Salary in the UK: £21,892 to £37,890) Certificates Certificate of completion Digital certificate - Included

In 1854, a British woman named Florence Nightingale, with a team of 38 nurses, went to the British soldiers' camp in Istanbul. There she noticed the appalling conditions of injured soldiers in a dirty environment. She gave out fruit, clean water, and medical supplies. As a result, the mortality rate dropped from 60% to 42% and then to 2.2% due to Florence's initiative. That was the start of modern nursing. If you are considering building your career as a Nurse, you are continuing her legacy. And to provide you with initial guidelines, we give this Adult Nursing course. In this Adult Nursing course, we will guide you through the legal, practical and ethical aspects you need to follow to work as a nurse in a healthcare system. In addition, we will teach you the basics of; pain management, patient hygiene, medical administration, communication techniques, nutritional training, infection control and much more. So, enrol Adult Nursing now and pursue your career in this noble profession. Learning Outcome of Nursing Take our Adult Nursing course and get ready to- Learn what is required of the nursing staff in each healthcare scenario. Recognise your entire range of moral, practical, and legal obligations. Possess practical communication skills with both patients and employees. Learn every single important health and safety procedure Discover how to execute effective infection control in a crisis Effectively control patients' sleep and rest Demonstrate your competence in carrying out basic medical procedures, such as oxygenation and other procedures Key Highlights The QLS endorsed certificate of Nursing course will make you stand out from the crowd when applying for jobs during this pandemic. Eligibility for The CPD Certification Service (CPD UK)- certified certificate on successful completion of this Nursing Course Learning materials of the Nursing course contain engaging voice-over and visual elements for your comfort Freedom to study Adult Nursing course at your own pace 24/7 access to this nursing course materials for 12 months How will QLS boost your worth? Achieving Quality Licence Scheme endorsed certificates can provide you with valued and credible evidence of your skills and knowledge to potential employers. Quality Licence Scheme (QLS) endorsements are awarded to training programmes and courses that meet high quality standards, ensuring that your certificate represents a valuable achievement. The stringent assessment process involved in achieving Quality Licence Scheme Endorsed Certificates ensures that you have acquired the necessary skills and knowledge to excel in your chosen field. Module Attributes: The Adult nursing course has been meticulously designed to deliver maximum information in minimum time. This approach enables students to easily comprehend the core concepts and confidently apply them to diverse real-life scenarios. Course Curriculum: Module 01: Introduction to nursing Module 02: Working in Different Healthcare Settings Module 03: Legal, Standards and Professional Aspects of Ethical Practice: Part - 1 Module 04: Legal, Standards and Professional Aspects of Ethical Practice: Part - 2 Module 05: Effective Communication Module 06: Health and Safety Module 07: Hygiene Module 08: Infection Control Module 09: Asepsis Module 10: Medication Administration Module 11: Understanding the Immune System Module 12: Rest and Sleep Management Module 13: Mobility and Immobility Issues of Patients Module 14: Pain Management Module 15: Nutrition Module 16: Fluid and Electrolyte Balance Module 17: Assisting with Elimination Module 18: Oxygenation Disclaimer: Please note that this nursing course is designed for educational and informational purposes only and is not a substitute for professional medical training or a license to practice nursing. To obtain a professional qualification, you can enrol in the following courses: Advanced Diploma in Nursing (ADN) Nursing Associate Apprenticeship Nursing Degree Apprenticeship Health Care Support Worker Apprenticeship Nursing Degree Apprenticeship Nursing Associate Apprenticeship (Assistant Practitioner) Associate Nurse Degree Apprenticeship Assistant Practitioner Apprenticeship Healthcare Assistant Practitioner Apprenticeship Assistant Practitioner in Nursing Apprenticeship Nursing Associate Foundation Degree CPD 180 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This course is ideal for anyone looking to start a career in healthcare and become a nursing assistant. It's also suitable for existing healthcare professionals who want to upskill and enhance their career prospects. Besides, this course is particularly ideal for: Individuals who want to become certified nursing assistants (CNAs) or nursing assistants (NAs) High school graduates or GED holders who are interested in pursuing a career in healthcare College students who are interested in pursuing further education in nursing or related healthcare fields Career changers who want to transition into the healthcare industry Individuals who have experience in healthcare but lack formal training and certification Foreign-educated healthcare professionals who want to work in the United Kingdom as nursing assistants Individuals who want to gain healthcare experience before pursuing a higher degree in healthcare or nursing Individuals who want to improve their employment prospects in the healthcare industry by obtaining certification as a nursing assistant. Requirements There are no formal entry requirements for this nursing course, with enrolment open to anyone! Career path This is a course that will give you an introduction to nursing. With further training and qualification, you can explore the following career paths - Nursing Assistant (Average salary £17K- £25K) Healthcare Assistant (Average salary £17K-£21K) Home Care Assistant (Average salary £15K-£22K) Care Worker (Average salary £14K-£20K) Support Worker (Average salary £15K-£20K) Certificates Certificate of completion (PDF) Digital certificate - £9 Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 Certificate of completion (Hardcopy) Hard copy certificate - £129 Certificate of Achievement QLS Endorsed Certificate After completing the course, learners will get an endorsed certificate by paying - Within the UK: £129 International: £129 + £10 (postal charge) = £139 Please Note: This course only gives you the theoretical knowledge that you need to excel in this field. This course doesn't entitle you to practise as a professional in this specific field.

As a sports enthusiast, you understand that coaching is a vital component in the success of any athlete. Whether you are an experienced coach or just starting, our Sports Coaching and Fitness course offers a comprehensive understanding of the skills, knowledge and techniques needed to take your coaching to the next level. The course is designed to help you learn the essential elements of sports coaching, including how to develop your coaching philosophy, the importance of mental skills training, and the best techniques for teaching tactical skills. We will also cover the necessary skills for managing a team and athlete nutrition, as well as injury prevention and rehabilitation. By enrolling in this course, you will be one step closer to becoming a successful and knowledgeable coach. Learning Outcomes: After completing this course, you will be able to: Develop a comprehensive understanding of the fundamental elements of sports coaching Enhance your knowledge and skills in mental skills training, stress management, and motivation techniques Plan and execute effective training sessions for your athletes Manage your team effectively and build positive relationships with your athletes and their parents Understand the principles of injury prevention and rehabilitation Develop a thorough understanding of the role of nutrition in sports performance Why People Enrol in this course: Receive a certificate upon successful completion of the course Learning materials of our course comprises of engaging voiceover and visual elements for your comfort Get 24/7 access to all course content for a full year Complete the course at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) Efficient assessments and instant results upon completion of our course This masterclass course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our Training is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our Training today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the Training consists of the following modules: Module 1. Introduction to Sports Coaching Introduction to Coaching What Is Mentoring? Importance of Sports Coaching Responsibilities of a Coach Skills of Sports Coaches Developing Coaching Philosophy Determining Coaching Objectives Coaching Diverse Athletes Module 2. Psychological, Motivational, and Behavioural Training for Sports Psychological Factors and Performance Excellence Mental Skills Training for Sports The MST Approach Motivating Athletes Stress Management Enhancing the Athletes Self-Confidence Principles of Behaviour Module 3. Techniques for Sports Coaching The Games Approach Teaching Technical Skills Teaching Tactical Skills Planning for Teaching Module 4. Physical Fitness and Training Training Basics Training for Energy Fitness Training for Muscular Fitness Fuelling Your Athletes Battling Drugs Module 5. Management Skills for a Sports Coach Managing the Team Managing the Coach-Athlete Relationship Eight Reasons Kids Drop Out of Sports Risk Management Module 6. Coaching for Popular Sports Cricket Football Tennis Rugby Swimming Some Other Popular Sports in the United Kingdom Module 7. Nutrition Concerns for Athletes Energy and Macronutrient Intakes and Recommendations Eating Before, During, and After the Event Nutrition in Injury Prevention and Rehabilitation Module 8.Sports Injury Prevention and Rehabilitation Injury Prevention Muscle Injuries Bone Injuries Module 9. Children and Parent in Sports The Role of Sports in the Relationship The Role of Parents on a Game Day Module 10. Women Coaches Introduction Women's Participation in Sport Possible Explanations Commentary Module 11. Coaching and Ethical Practice Introduction Ethical Issues Problem Areas Codes of Ethics and Codes of Conduct Anecdotal accounts of practice in Professional Sport Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for a certificate. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. Study the course today and increase your professional skillset from the comfort of your home! This course particularly ideal for: Individuals interested in becoming a sports coach Coaches looking to enhance their skills and knowledge Parents and guardians looking to understand the role of coaches and the principles of sports coaching Athletes looking to become more knowledgeable about the coaching process Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace. All students must have a passion for learning and literacy, as well as being over the age of 16. Career path Sports Coach - £22,000-£40,000 Head Coach - £26,000-£50,000 Sports Development Officer - £22,000-£32,000 Personal Trainer - £17,000-£45,000 Strength and Conditioning Coach - £24,000-£45,000 Fitness Instructor - £14,000-£24,000

The technique of epidemiology is used to identify the root causes of diseases and other health issues in populations. This course covers all aspects related to epidemiology. You will get a complete understanding of the causes of diseases, public health surveillance, methods of investigating an outbreak, and so on. Epidemiology is more than simply a research activity. It serves as the foundation for directing practical and effective public health action based on this science and causal reasoning. This course has dedicated modules for the role of epidemiology in public health, which will provide you with a better understanding of the importance of this topic. So, are you ready to upskill in the field of epidemiology? Do you want to add value to your CV? Are you curious to know all the factors related to an outbreak? Then, enrol on this course today and learn the fundamentals of this field along with CPD accredited certificate today. Learning Outcomes After completing this bundle course, you will be able to: Describe the concepts of epidemiology. Learn the principles of epidemiology. Understand the study design. Know the control and prevention of outbreaks. Measure the risk and prevention. Point out the role of epidemiology in public health. Our course is endorsed by the Quality Licence Scheme, ensuring your newly acquired skills will enhance your professional development. Why People Enrol This Course From One Education: Eligibility for an endorsed certificate upon successful completion Learning materials of our course contains engaging voiceover and visual elements for your comfort Get 24/7 access to all course content for a full year Complete the course at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) Efficient assessments and instant results upon completion of our course Completion of this course will surely add value to your CV, and you will become well aware of this field. You can later build your career in this dynamic field of epidemiology. You can complete this course at your own pace, and you will get complete tutor support. After successfully completing the course, you will be able to order an endorsed certificate as proof of your achievement. The hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post. Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the course: Module 1: Understanding Epidemiology Definition of Epidemiology Study of Epidemiology Uses of Epidemiology Epidemiology and the Causes of Chronic Disease Module 2: Principles of Epidemiology Public Health Surveillance Field Investigation Analytic Studies Evaluation Linkages Policy Development Module 3: Study Design Aspects of Study Design Classifications of Study Design Case-Series: Clinical and Population Based Cross-Sectional Study Case-Control Study Cohort Study Trials Data Analysis and Interpretation Attribution of Date Attribution of Place Use of Geographic Information Systems (GIS) Module 4: Disease Occurrence Concept of Disease Disease Occurrence Types of Disease Communicable Diseases Control of Communicable Diseases Public Health Measures Non-Communicable Diseases Module 5: Variation in Disease by Time, Place, and Person Introduction Reasons for Analysing Disease Variations Variations and Associations: Real or Artefact? Applying the Real-artefact Framework Applications of Observations of Disease Variation Module 6: Epidemics and Outbreaks Introduction Rare Disease Clusters Investigating an Outbreak Uncovering Outbreaks Deciding Whether to Investigate a Possible Outbreak Control and Prevention Steps of an Outbreak Investigation Module 7: Measures of Risk and Disease Prevention Introduction Basic Principles of Risk Exposure to Disease Preventive Measures Module 8: Measures of Disease Frequency Incidence and Incidence Rate: The Concepts of Incidence Frequency Measures Ratio Proportion Rate Prevalence and Prevalence Rate Mortality Rate Crude Mortality Rate Cause-Specific Mortality Rate Age-Specific Mortality Rate Infant Mortality Rate Measures of Public Health Impact Attributable Proportion Module 9: Role of Epidemiology in Public Health Using Epidemiology to Evaluate Health Services Efficacy, Effectiveness and Efficiency Effectiveness of Public Health Services The Basic Science of Public Health Module 10: The Epidemiological Concept of Population The Individual and the Population Harnessing Heterogeneity in Individual and Group Level Disease, and Risk Factor Patterns Disease Patterns As a Manifestation of Individuals Living in Changing Social Groups Sick Populations and Sick Individuals Individual and Population-Level Epidemiological Variables The Dynamic Nature of Human Population Applications of the Population Concept Meet the Accreditation The CPD Certification Service (CPD UK) assure the Epidemiology course training and learning activities are relevant, reliable, and upto date. How Is the Course assessed? To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. For each test, the pass mark will be set to 60%. CPD 120 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This course does not require any prior requirements. This course is completely online. This course can be enrolled by: Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields who want to polish their knowledge and skill. Requirements There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course. The course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home! All you need is a passion for learning, literacy, and being over the age of 16. Career path Completion of this course adds value to your CV. After completing this course, you can explore opportunities such as: Consultant Epidemiologist Research associate in epidemiology Public health consultant The average salary of these professions varies from £25,000 to £80,000 per annum for anyone in the United Kingdom. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £89 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £89 International: £89+ £10 (postal charge) = £99 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

This unique Facilities Management offers a thorough introduction to one of the world's most in-demand specialized professions. Learn about the operations and goals of facilities management at an advanced level, gaining the skills and information you will need to pursue a fulfilling career for the rest of your life. The course content teaches numerous interconnected disciplines that create facilities management, with no prior knowledge or expertise required. This course ensures that an organization has the resources and infrastructure to fulfil its tasks successfully and efficiently, both in the public and private sectors. The Facilities Manager is in charge of everything from building maintenance and renovations to contract management, security, and sustainability. Management : Facilities Management is a dynamic and demanding field, which can also be quite rewarding for successful candidates. To operate as a successful organization, a business model requires effective facilities management. By taking this Facilities Management course and taking the required measures, you can gain the skills needed to manage a high-performing facility. Learning Outcomes After completing this course, you will be able to: Learn everything there is to know about facility management. Establish the significance of facility management. Investigate facility management strategies. Create a long-term project planning strategy. Learn how to manage space and services. Learn the fundamentals of risk management, change management, and human resource management. Recognize the UK's facilities management rules and regulations. Why Choose Level 7 Diploma in Management : Facilities Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this bundle Course Course 01: Management : Facilities Management Course 02: Workplace Stress Management Course 03: Anger Management ***Other Benefits of this Course 3 PDF Certificate Free Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam Expert Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Management : Facilities Management*** Detailed course curriculum of the Management : Facilities Management Course: Module 01: Introduction to Facilities Management The Origins of Facilities Management (FM) Definitions of Facilities Management Functions of Facilities Managers The Facility Management Life Cycle Module 02: Developing a Strategy for Facilities Management Introduction Developing a Facilities Management Strategy Strategic Analysis of Facilities Requirements Developing Solutions Strategy Implementation Module 03: Facilities Planning Real Estate Management Space Management Design Briefing Post-occupancy Evaluations Real Estate Options Totally Serviced Workplaces Module 04: Managing Office WorkSpace Introduction Space and Service Management Design of the Workplace Workspace Remodelling to Optimise Performance Workplace Effectiveness Workplace Security Power Security Module 05: Vendor Management & Outsourcing Service Providers and Suppliers Types of Relationship What Kind of Relationship is Needed? Contractual Arrangements and Partnering Gain-sharing Continual Improvement Module 06: Managing Change Change in an Organisational Setting Communicating Change Responsibilities of Those Managing Change Resolving cultural Conflict Module 07: Managing Human Resources Appropriate Management Structure Employment Obligations Functions, Job Descriptions and Skills Performance Appraisal Module 08: Managing Risk Definition of Risk Types of Risks Impact of Risk on Organisation Principles and Aims of Risk Management Risk Management Standards Risk Control Techniques Module 09: Facilities Management Service Providers Preliminary Approach Managing Agent Managing Contractor Managed Budget Total Facilities Management Determining the Best Approach Module 10: Managing Specialist Services ICT Services Health Care Services Security and Protection Services Custodial Services Professional Services Risks, Insurance and Indemnities Module 11: Public-Private Partnerships and Facilities Management Public-private Partnerships (PPPs) Procurement and Contractual Approach Main types of Service Provided Payment Mechanisms Facilities Management and Private Sector Participation Relevance and Benefits of Private Investment and Partnership Problems with Private Investment and Partnership Module 12: Health, Safety, Environment and UK Law Sustainability and Environmental Issues Relevant Legislation General Policy Corporate Social Responsibility Organisation and Administration Workers' Rights Disability Discrimination Safety Rules and Practice ------------------------- ***Workplace Stress Management*** Module 01: Workplace Stress Module 02: Rational and Irrational Beliefs Module 03: The ABC Framework of REBT Module 04: Cognitive Therapy (CT) Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace Module 06: Conclusion ------------------------- ***Anger Management*** Module 01: Introduction to Anger Module 02: The Process in Anger Module 03: Effect of Anger on Our Thinking Module 04: How to Manage Anger Assessment Method After completing each module of the Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Management : Facilities Management This course is perfect for - Students Fresh graduates Job Seekers Anyone interested in business analysis People who are already employed in related fields and wish to improve their knowledge and abilities. Requirements Management : Facilities Management Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Management : Facilities Management The course could prove instrumental in taking your career to the next level. Typical job titles and roles that fall within the field of FM include the following: Asset Manager Assistant Property Manager Construction Manager Director, Physical Plant Developer Energy Manager Certificates Certificate of completion Digital certificate - Included

Our Midwifery and Maternity Care double combo courses provide you with thorough and elaborately detailed data and information regarding a solid understanding of midwifery and maternity care. So if you are a professional looking to hone your skills or someone looking forward to getting into the profession or maybe you are just someone interested in knowing more about midwifery and maternity care, well, this is the CPD Accreditedc midwifery & Maternity Care course for you. Learning Outcomes After completing our Midwifery and Maternity Care courses, you will: Gain a better understanding of midwifery & Maternity Care, its origin, career options, management, education etc Understand a midwife's role in antenatal and postnatal care of both mother and baby Know what to do to ensure a safe delivery Be able to deal with various issues and complications arising in pregnancy and delivery Learn required midwifery & Maternity Care skills like effective communication, empathy and comfort etc. Key Features Instant e-certificate CPD Certified Midwifery and Maternity course Fully online, interactive Midwifery course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Midwifery and Maternity Care professionals are vital in improving the quality of health care for both mothers and newborn babies. However, as pregnancy and birth are such sensitive moments and are inherently unpredictable in some aspects, the midwife and such professionals need to be up-to-date with the latest knowledge and information on the field. A midwife is someone who can care for the baby before, during and after it is born. It is also the job of a midwife & Maternity Care to ensure the safe delivery of the baby and handle the post-natal care for the mother. In fact, often time midwifery and maternity care are what come to the rescue in a life-and-death situation in labour. The birth of a baby is one of the most delicate and beautiful processes. The same importance goes to the care of mothers once the baby is born. To ensure that both of these processes will go as smoothly as possible, it is absolutely necessary to have proper knowledge of both midwifery and maternity care. So that they are ready to handle any and all situations that may arise. Our Midwifery and Maternity Care are two courses available to you in a combo offer. Both courses are thoroughly researched and well-detailed to ensure your better understanding and knowledge. Course Curriculum of Midwifery The detailed curriculum outline of this course is as follows: Module 01: Definition and Origin of Midwifery Module 02: Midwifery as a Career Option Module 03: Midwifery Management and Education Module 04: Midwives' Role in Health and Inequality Module 05: Social, Cultural and Spiritual Context of Childbearing Module 06: Antenatal Care and Screening Module 07: Midwifery Support in Labour: Intrapartum Care Module 08: Induction of labour Module 09: Postnatal Care as a Midwife Module 10: Nurture and Nature: The Healthy Newborn Module 11: Stillbirth, Neonatal Death and Bereavement Module 12: Infant feeding Module 13: Newborn Infection Module 14: Home Birth Module 15: Complementary and Alternative Medicines Module 16: Pharmacology and Medicines Management Module 17: Bleeding in Pregnancy Module 18: Medical Disorders of Pregnancy Module 19: Pre-term Labour Module 20: Twins and higher-order births Module 21: Third Stage of Labour Module 22: Terminology and Abbreviations for Midwifery Module 23: Perinatal mental health Module 24: Supporting a Healthy Pregnancy Module 25: Contraception and family planning Module 26: Effective Communication for Midwifery Module 27: Ethics in Midwifery Course Curriculum of Maternity Care Assistant The detailed curriculum outline of this Maternity Care course is as follows: Module 01: Introduction to Maternity Care Module 02: Terminology and Abbreviations Module 03: Reproductive Anatomy & Physiology Module 04: Antenatal Care and Screening Module 05: Support in Labour: Intrapartum Care Module 06: Postnatal Care Module 07: Nurture and Nature: The Healthy Newborn Module 08: Infant feeding Module 09: Newborn Infection Module 10: The Third Stage of Labour Module 11: Perinatal mental health Module 12: Supporting a Healthy Pregnancy Module 13: Effective Communication Module 14: Empathy and Comfort Skills Module 15: Team Working Module 16: Maternity Care Assistance as a Career Accreditation These Midwifery and Maternity Care courses are fully CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Certification Once you've successfully completed your Midwifery and Maternity Care course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the Midwifery and Maternity Care course, there will be an online assessment, which you will need to pass to complete the Maternity Care course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the Maternity Care course itself. Please note: This Midwifery and Maternity Care course does not qualify you to work as a professional in this specific sector. Instead, this Midwifery and Maternity Care course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. CPD 20 CPD hours / points Accredited by The CPD Certification Service Who is this course for? You don't need any previous training or training materials to finish these courses. These courses are designed for: Midwives already in the profession and looking to update their knowledge General healthcare practitioners Nurses Students Anyone interested to know more about midwifery and maternity care Career path Completing Midwifery and Maternity Care courses can open up various exciting career opportunities, such as: Midwife Sonographer Maternity Support Worker Emergency Care Assistant The average salary for a Maternity Care can be £27,000- £47,000 per annum for anyone residing in the United Kingdom. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Retail Customer Service course is a skills-focused course, designed to provide those working in the retail sector with the knowledge and expertise to deal with customers effectively. It offers complete training and guidance on how to manage different types of customers, deal with challenging situations, use market trends to your advantage, and much more. You will also learn how to provide excellent customer service in-person, over the phone and online, using advanced techniques and strategies. This Theoretical training course will also help you to build your confidence and body language skills for managing any customer service responsibility, whether that be advising customers about their purchases or turning upset or angry customers around. By the end of the course, you will have an excellent understanding of basic customers needs and customer behaviour, including how to use it to your advantage to secure a sale. You'll also have a whole set of core skills needed to fast track your career, from influencing to problem-solving. Learning Outcomes By the end of the course, learners will be able to: Fully understand the sales process and deal effectively with customers at checkout Demonstrate in-depth knowledge of consumer behaviour and customer needs Understand the Point-of-Sale (PoS) concept and the different types of POS Use body language to their advantage and to deal with difficult customers Take advantage of trends to target customers effectively and in the best possible way Demonstrate excellent active listening, body language and communication skills Identify and address customers' needs, and go the extra mile to satisfy them Turn difficult customers around and handle complaints and bad manners effectively Deal with at-your-desk requests and use proper telephone etiquette Provide electronic customer service and understand internet etiquette rules Key Features Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified safeguarding professionals Self-paced laptop/tablet/smartphone-friendly learning 24/7 Learning support and assistance *** Additional Gifts *** Free Life Coaching Course Course Curriculum Module 1: Who We Are and What We Do In module one, we will deepen our understanding of what constitutes excellent customer service, with an overview of the role and responsibilities of a customer service provider. Module 2: The Sales Process and Dealing with Customers at the Checkout In module two, we will gain an in-depth understanding of the point-of-sale concept and the basic requirements for handling the checkout process. It also goes into detail about the personal characteristics required for dealing with this process. Module 3: Importance of Consumer Behaviour In module three, we will gain an insight into consumer behaviour and how to use it to your advantage as a retail worker. It also covers issues related to consumer behaviour such as out of stock products and labelling. Module 4: Taking Trends and Targeting Customers Effectively In module four, we will explore consumer trends and strategies for taking advantage of market trends to increase sales. It includes important guidance on how to target customers effectively. Module 5: The Importance of Communicating with Customers In module five, we will learn about customer communication, exploring advanced techniques and strategies for dealing with unhappy customers, from tone of voice to active listening skills. Module 6: Identifying and Addressing Customer Needs In module six, we will learn how to identify and address customers' basic needs, with expert tips and advice on how to go the extra mile to ensure a satisfactory shopping experience. Module 7: Generating Return Business In module seven, we will gain a wide range of communication skills and be trained on how to address complaints, with advanced strategies for turning upset customers around. Module 8: In-Person Customer Service In module eight, we will develop our understanding of the rules regarding face-to-face customer service. It provides training on how to deal with at-your-desk requests and use body language to your advantage. Module 9: Giving Customer Service over the Phone In module nine, we will explore the rules for telephone etiquette, taking a look at its key advantages and disadvantages. It also includes tips and tricks for handling different customer service scenarios over the phone. Module 10: Providing Electronic Customer Service In module ten, we will learn the principles of internet etiquette, with tips on how to eliminate electronic ping-pong. We'll also learn about the benefits and setbacks of electronic customer service. Module 11: Recovering Difficult Customers In module eleven, we will discover how to de-escalate the situation when dealing with angry customers, and establish some common ground with them. It also includes personal development strategies for dealing with stress and emotions at work. Module 12: Understanding When to Escalate In this final module, we will learn how to deal with a range of difficult scenarios within a retail environment, including how to deal with vulgarity, insults and physical threats in a professional manner. Accreditation All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 5 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Retail Customer Service training course is ideal for those who work in retail or aspire to kickstart a career in this sector. It includes Theoretical training for: Retail Assistants Sales Advisors Sales Associates Store Managers Requirements Learners do not require any prior qualifications to enrol on this course. Career path Retail Store Manager - £22-40k/year Retail Buyer - £25-50k/year Retail Merchandiser - £20-40k/year Customer Experience Manager - £30-60k/year Customer Service Representative - £18-25k/year Sales Associate - £16-25k/year Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.