998 Courses

Build confidence and positivity using techniques from the worlds of neuroscience, positive psychology and mindfulness.

Explore practical neuroscience-backed tools to help you thrive in challenging circumstances.

Explore the power of your mindset to affect mood, motivation and happiness + practical ways to bring more positivity to your life.

Unlock a deeper understanding of the human mind with our Psychology of Anxiety & Stress Diploma. Explore the intricacies of anxiety and stress, learn effective coping mechanisms, and gain valuable insights into mental well-being. This comprehensive online course offers expert guidance, empowering you to navigate the complexities of psychological stressors. Elevate your knowledge, enhance your emotional intelligence, and embark on a journey towards a healthier, more resilient mindset. Enroll now for a transformative learning experience in the fascinating realm of psychology.

Course curriculum Week 1: Understanding Negative Thoughts Introduction from Simon Lee Maryan Day 1: Introduction to the Challenge Day 1.1: Fasting Day 1.2: Cold Water Exposure Day 2: Identifying Negative Thought Patterns Day 3: Effects of Negative Thinking Day 4: Journaling for Self-Awareness Day 5: Cognitive Restructuring Day 6: Practicing Mindfulness Day 7: Weekly Reflection Day 1.2.1: Leading From the Front 2 Week 2: Managing Stress Day 8: Understanding Stress Day 9: Effects of Stress on the Body Day 10: Stress Reduction Techniques Day 11: Time Management and Stress Day 12: Stress-Reducing Habits Day 13: Emotional Regulation and Psychological Resilience Day 14: Weekly Reflection 3 Week 3: Combating Fatigue Day 15: Understanding Fatigue Day 16: Effects of Fatigue Day 17: Circadian Rhythm and Good Sleep Hygiene Day 18: Energy-Boosting Nutrition and Psychological Resilience Day 19: Physical Activity for Energy Day 20: Mindfulness for Fatigue Management Day 21: Weekly Reflection 4 Week 4: Maintaining Positivity Day 22: Building Positive Habits Day 23: Gratitude and Positivity Day 24: Positive Affirmations Day 25: Social Support and Positivity Day 26: Resilience and Positivity Day 27: Final Reflection End of Challenge Reflective Feedback Day 28: Recap and Celebration Day 29: Your Next Steps Day 30: Additional Resources 5 Bonus Resources An Interview About Some of My Experiences

The Level 3 Childminding Course is designed for professionals in child care to enhance their skills in supporting children’s growth and development. This comprehensive course covers everything from the basics to advanced knowledge in child care, ensuring that children grow in a healthy, safe, and nurturing environment. It focuses on child development, safeguarding, nutrition, and working with parents to ensure children's optimal growth. By the end of this course, you’ll have an in-depth understanding of the key responsibilities of a childminder, from promoting equality and diversity in early years to safeguarding and protecting children. Whether you are an experienced childcare professional or just starting out, this course is an excellent way to advance your career in child care.

Master effective Classroom Behavior Management techniques with our comprehensive course. Learn strategies to create a positive learning environment, address challenging behaviors, and promote student engagement. Enroll now to enhance your teaching skills and create a harmonious classroom experience for both teachers and students.

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel