5017 Security courses

Streaming telemetry training course description An introduction to streaming telemetry. The course progresses from a brief look at the weaknesses of SNMP onto what streaming telemetry is, how it differs from the xflow technologies, the data formats available and how to configure it. What will you learn Describe streaming telemetry. Explain how streaming telemetry works. Describe the data presentation formats available. Configure streaming telemetry. Streaming telemetry training course details Who will benefit: Network engineers. Prerequisites: TCP/IP foundation for engineers. Duration 1 day Streaming telemetry training course content What is streaming telemetry? SNMP weaknesses, Netflow, sflow, polling and the old models, push vs pull, What is streaming telemetry? Telemetry streaming architecture Model driven versus event driven telemetry, subscriptions, publications. Periodic versus on change, model selection and scalability. Telemetry streaming protocols TCP, UDP, SSH, HTTP, HTTP2, NETCONF, RESTCONF, gRPC, gNMI. Models and Encoding The role of YANG. YANG models and tools. XML/ NETCONF, JSON/RESTCONF, JSON over UDP. Protocol buffers/gRPC. Google Protocol Buffers Decoder ring, protocol definition file. GPB-KV, GPB-Compact. Keys. Streaming telemetry configuration Router: Destination, Sensor, subscription. Collector: YANG models, .proto file. Pipeline. ELK: Consume, store, visualise streaming data. Collection tools APIs, YANG development Kit, Downstream consumers, influxdata, Grafana, Kafka, Prometheus, others.

Total TRILL training course description A comprehensive look at Transparent Interconnection of Lots of Links (TRILL). This TRILL course starts with the problems in traditional switched networks then moves onto to how TRILL solves these problems. As IS -IS is key to loop free topologies in TRILL networks, this protocol is also studied. What will you learn Explain the benefits of TRILL. Explain how TRILL works. Explain the role of IS-IS in TRILL. Integrate TRILL into existing networks. Total TRILL training course details Who will benefit: Technical staff working with Ethernet. Prerequisites: Definitive Ethernet switching for engineers Duration 1 day Total TRILL training course contents What is TRILL? Layer 2 versus Layer 3, STP problems: One path, convergence, MAC explosion. TRILL switches, RBridges, TRILL campus. TRILL standards TRILL components RBridges, mixing Rbridges with bridges, appointed forwarders. IS-IS Link layer IS-IS, SPF trees, traffic management. IS-IS extensions for TRILL. ISIS TLV. How TRILL works TRILL IS-IS hello discovery, Designated bridge, IS-IS flooding, Appointed forwarder, unicast versus multi-destination frames. TRILL nicknames. TRILL packet headers Local link header, TRILL header. TRILL over Ethernet, TRILL over PPP. VLANs. Fine grained labelling. TRILL BFD. TRILL OAM. Frame overheads. TRILL comparisons MPLS, IP, 802.1aq.

SMPTE 2110 training course description This course studies the new SMPTE ST 2110 suite of standards. The course covers all parts of the standard from SMPTE ST 2110-10 through to SMPTE ST 2110- 50. The course begins with an introduction to all IP studios and separating video and audio streams, then moves on to PTP and synchronisation. Video encapsulation is then followed by audio encapsulation. Handling ancillary data finishes the course. What will you learn Recognise the benefits of SMPTE ST 2110. Describe SMPTE ST 2110. Explain how the SMPTE 2110 standards work. Compare and contrast SMPTE 2110 and SMPTE 2022. SMPTE 2110 training course details Who will benefit: Anyone working in broadcast. Prerequisites: IP broadcast fundamentals Duration 1 day SMPTE 2110 training course contents Introduction The all IP studio. Review of IP and RTP. Role of SMPTE, SMPTE 2022, What is SMPTE 2110, SMPTE 2022 versus 2110, SMPTE 2110 parts, multiplex standards, 2110 separate streams, Video, Audio, ANC. Essences. Separate streams and synchronisation The old way, blackburst, time code, DARS. SMPTE 2110-10, ST2059, PTP, PTP architecture, PTP accuracy, How PTP works, Offset and delay PTP clock types, Hardware time stamping SDP. Hybrids. Uncompressed video SMPTE 2110-20, 2110-21. Image support, raster sizes, bit depth, active video and no blanking, bandwidth and bandwidth savings, pgroups. Timestamps. Packing modes. Packet sizes, pixels per packet. Audio SMPTE 2110-30, 2110-31, PCM, AES3. Allowed versus required. Channels and streams. Ancillary data SMPTE 2110-40, RFC on RTP payloads for ST 291 ancillary data.

Jenkins training course description An introduction to Continuous Integration and development (CI/CD) in network automation using Jenkins. The course focusses specifically on the network Devops case of using Jenkins. What will you learn Explain how Jenkins can help with network automation. Configure Jenkins for network Devops. Use Jenkins for network automation. Jenkins training course details Who will benefit: Network engineers. Prerequisites: TCP/IP Foundation Duration 1 day Jenkins training course contents What is Jenkins? DevOps, CI/CD, version control systems, git, automating execution of tasks, Jenkins job, Jenkins pipeline, Jenkins plugins, CI server. Hands on Installing Jenkins. Example pipeline for network automation YAML, GitHub, Jenkins, ansible, network devices. Hands on Investigating a workflow: Auto deploying network configurations. Configuring Jenkins Code repository, build triggers, gerrit and reviews, build environment. A Jenkins job, build step, post build actions, running a Jenkins job, build log, home directory. Hands on Configuring Jenkins. CI using Jenkins Branches, pipeline, git, the git plugin. Hands on A Jenkins job to poll, build and unit test network configurations.

REST and RESTCONF training course description An introduction to REST and RESTCONF using Python. The course progresses from how to use them onto how they work and then looks at using them from within Python all the time on network devices. What will you learn Explain what REST and RESTCONF are. Use the REST API on network device. Use RESTCONF. REST and RESTCONF training course details Who will benefit: Network engineers. Prerequisites: Python for network engineers. Duration 1 day REST and RESTCONF training course contents Using REST Curl, Browser plugins, Postman, RESTClient, Python. Hands on Using the REST API on network devices. What is REST? What is REST? Architecture, APIs, RESTful APIs, APIs over HTTP/HTTPS, URIs, resources, HTTP methods, GET, POST, PUT, DELETE. CRUD. Comparison with other APIs. Hands on REST analysis with Wireshark. Rest conventions Passing parameters, return values, HTTP status, JSON. XML. Hands on Configuring REST on network devices, changing format of responses, POST requests, using parameters. Configuring network devices with REST Invoking multiple RPCs. Hands on Device configuration with REST. The request library RESTFUL APIs in Python, the request library, Installation, example to retrieve the interface configuration. Hands on Using the Python requests library on network devices. RESTCONF What is RESTCONF? YANG and NETCONF, relationship with REST, RESTCONF URIs, A RESTCONF example with ietf-interfaces, RESTCONF responses. PATCH. Hands on Using RESTCONF to update a network device configuration.

NETCONF and YANG training course description An introduction to NETCONF and YANG. The course progresses from what they are, why they are needed, and how to configure them onto a more detailed analysis of how NETCONF works and how to read YANG models. What will you learn Recognise the limits and problems of SNMP and the CLI. Describe the relationship between NETCONF and YANG. Configure NETCONF on network devices. Use NETCONF to configure devices. Read YANG models. NETCONF and YANG training course details Who will benefit: Network engineers. Prerequisites: Network management technologies Duration 1 day NETCONF and YANG training course content What are NETCONF and YANG? Network management and configuration issues. What is NETCONF? What is YANG? Protocols, data models, architecture. Hands on Configuring NETCONF on network devices, using NETCONF. NETCONF NETCONF layers, Secure transport: SSH, Messages: rpc, Operations, Content. Base operations: <get>, <get-config>, <edit-config>, <copy-config>, <delete-config>, <lock>,<unlock>, <close-session>, <kill-session> NETCONF datastores: :candidate, :startup, running. Hands on Retrieving a configuration with NETCONF, Editing a configuration with NETCONF. NETCONF more details NETCONF traffic flows, NETCONF capabilities, hello, capabilities exchange., Filtering data, atomic transactions, validating configurations. Hands on Using NETCONF. YANG YANG models, IETF standard YANG models, tree diagrams, an example: YANG interface management, Module header, Imports and includes, Containers, Lists, leaves, Data types, typedef, Instance data, XML. Hands on Reading YANG data models, creating a configuration instance.

QSIG training course description A concise overview of QSIG, covering the development, current use and future of this private network signalling protocol. What will you learn Describe the use of QSIG. Describe the evolution of QSIG. Describe functionality of the QSIGProtocol Stack. Describe functionality and use of the main Supplementary Services and Additional Network Functions within QSIG. QSIG training course details Who will benefit: Network/Systems Engineers Operators/Planners or anyone working within the QSIG Arena. Prerequisites: Telecommunications Introduction Duration 1 day QSIG training course contents Introduction What is QSIG? User benefits, flexible interconnection, public ISDN synergy, feature transparency-end to end intelligence, innovation specialist features - heterogeneous environment. Evolution of QSIG Evolution of QSIG, ISDN PBX Networking, Specification forum (IPNS), QSIG standardisation. The ITU-T reference model extended for corporate networks. QSIG Protocol Q Protocol stack, QSIG basic call layer 3 - SubLayer 1, QSIG Generic Functional layer 3 Sub-Layer 2 (GF), QSIG protocols for supplementary services & ANF's- Layer 3, Sub-Layer 3, Layer 3 Message Overview. Supplementary Services and ANFs QSIG supplementary services standardisation methodology. QSIG Services and additional network features: Advice of charge, Call Completion, (CCBS, CCNR), Call Forwarding and diversion (CFB, CFNR, CFU, CD), Services (CINT, CI, CO, CT, CW, DDI) Services cont. (DND, DNDO), Identification Services - (CLIP, COLP, CLIR, CNIP, CONP, CNIR), Other QSIG services and additional network features (Mobile, Multi Subscriber Number (MSN), Operator Services, Recall (RE), Sub-Addressing (SUB)), User to user signalling, compliance with services. Conclusion - QSIG1 FAQ's, European Computer Manufacturers Association. The Future.

Windows Server 2016 - Level 1 Hands-on Training Course Overview Are you looking to begin your Microsoft Server 2016 career or want to develop more advanced skills in Microsoft Server 2016? Then this Windows Server 2016 - Level 1 Hands-on Training course will set you up with a solid foundation to become a confident Windows Server 2016 administrator and help you to develop your expertise in Microsoft Server 2016. This Windows Server 2016 - Level 1 Hands-on Training course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Windows Server 2016 - Level 1 Hands-on Training course will set you up with a solid foundation to become a confident Windows Server 2016 administrator and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a Windows Server 2016 administrator. The Windows Server 2016 - Level 1 Hands-on Training course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a Windows Server 2016 administrator. This comprehensive Windows Server 2016 - Level 1 Hands-on Training course is the perfect way to kickstart your career in the field of Microsoft Server 2016. This Windows Server 2016 - Level 1 Hands-on Training course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a Windows Server 2016 administrator or want to learn more skills on Microsoft Server 2016 but unsure of where to start, then this Windows Server 2016 - Level 1 Hands-on Training course will set you up with a solid foundation to become a confident Windows Server 2016 administrator and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This Windows Server 2016 - Level 1 Hands-on Training course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive Windows Server 2016 - Level 1 Hands-on Training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of Microsoft Server 2016. Entry Requirement There are no academic entry requirements for this Windows Server 2016 - Level 1 Hands-on Training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method This windows server 2016 - level 1 hands-on training online course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Course Curriculum Course Overview Course Overview Video Building Your Virtual Lab Environment Video - Downloading ISO and OVA Fles for VirtualBox Video and Lab - Create Virtual Install of Server 2016 Full GUI Using VirtualBox Video and Lab - Create Virtual Install of Server 2016 Core Using VirtualBox Video and Lab - Create Virtual Install of Windows 10 Pro Using VirtualBox Video - Take a Snapshot of Your Current Configuration Building a Microsoft Server 2016 Domain Video and Lab - Preparing Your Network for Active Directory Video and Lab - Prepare Server 2016 for Promotion to a Domain Controller Video and Lab - Promote Server 2016 to a Domain Controller Video and Lab - Join Server 2016 Core to Windows 2016 Domain Video and Lab - Promote Server Core to a Domain Controller Video and Lab - Add a Windows 10 Workstation to a Microsoft Domain Video - Create a Server 2016 Replica Domain Controller Domain Naming System (DNS) Video - Installing the DNS Role Using Server Manager Video - Create a secondary or backup DNS server using Server Core Video - Create a DNS reverse lookup zone in Server 2016 Video - Create a new DNS host record Video - Create a new MX record in DNS Dynamic Host Configuration Protocol (DHCP) Video and lab - Install and configure DHCP Using PowerShell Video - Authorize a Windows 2016 DHCP Server Video - Server and Scope options in Windows server 2016 Video - How to Edit the Default Gateway Settings in DHCP Video - How to Edit DNS Server List in DHCP Video - Use Filters in DHCP to Deny Clients DHCP Services Video - Use DHCP User Classes to Assign Alternate Scope Options Video - Edit a DHCP Scope Video - How to backup and restore the DHCP database video - Create predefined options in DHCP Speed Learning Active Directory Administration Video - Create a user in Active Directory Video - Create an administrator user in Server 2016 Video - Create a distribution group in Active Directory Video - Create and use a security group Video - Create an Organizational Unit Video - Unlock a User Account Video - Move an object to a New Organizational Unit in Active Directory Video - Change the domain administrator password Video - Fix Access Denied when deleting Active Directory objects Speed Learning Group Policy Video - Prevent automatic logoff due to inactivity Video - Create and link a Group Policy Object to an OU Video - Edit group policy objects to affect a user Video - Edit a group policy object to affect a computer Video - Backup and restore Group Policy objects Video - Force Screensaver and Timeouts Using Group Policy Video - Change Users Desktop Background Using Group Policy Speed Learning Server 2016 Administration Video - Overview of The New Start Menu for Server 2016 Video - Working with Task View in Server 2016 Video - Enable Remote Desktop Using PowerShell 623 Video - Rearm The 180-Day Evaluation Period for Wndows Server Video - Rearm The 30-Day Evaluation Period for Windows 10 Video - Create a Heads-up Display Using BgInfo Video - Change the date, time and numbers format in Server 2016. Video - Rename Windows Server 2016 Using PowerShell Manage Files and Shares Video and Lab - Setup Work Folders in a Windows Domain Video and Lab - Configure a Distributed File System Using Windows Server Video - Create a Shared Folder on a Windows Server Video - Create a Shared Folder Using Server Manager Speed Learning Managing Printers Video - Add a network printer in Windows server 2016 Video - Install and use the Print Management Role in Windows Server 2016 Video - Deploy printers using Group Policy in Windows Server 2016 Speed Learning Server 2016 Firewall Video - Turn the Firewall on or off in Windows 2016 Server Video - Allow an inbound port through a Windows Firewall Video - Enable PING for Server 2016 and Windows 10 Video - Using Netsh to Manage the Windows Firewall Video - Using Powershell to Gather Firewall Information Disk Management Video and Lab - Adding Additional Hard Disks Using VirtualBox Video - Shrink or Extend a Volume in Windows Server Video - Format a Volume With Refs in Windows Server Video - Format a volume with FAT32 in Windows Server Troubleshooting Video - NSLookup Video and Lab - Troubleshooting Internet Connectivity Overview of Windows Sysinternal Tools Video - Overview of Sysinternal's Process Explorer Order Your Certificate Now Order Your Certificate Now Feedback Feedback Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Windows Server 2016 - Level 1 Hands-on Training Course Overview Are you looking to begin your Microsoft Server 2016 career or want to develop more advanced skills in Microsoft Server 2016? Then this Windows Server 2016 - Level 1 Hands-on Training course will set you up with a solid foundation to become a confident Windows Server 2016 administrator and help you to develop your expertise in Microsoft Server 2016. This Windows Server 2016 - Level 1 Hands-on Training course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Windows Server 2016 - Level 1 Hands-on Training course will set you up with a solid foundation to become a confident Windows Server 2016 administrator and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a Windows Server 2016 administrator. The Windows Server 2016 - Level 1 Hands-on Training course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a Windows Server 2016 administrator. This comprehensive Windows Server 2016 - Level 1 Hands-on Training course is the perfect way to kickstart your career in the field of Microsoft Server 2016. This Windows Server 2016 - Level 1 Hands-on Training course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a Windows Server 2016 administrator or want to learn more skills on Microsoft Server 2016 but unsure of where to start, then this Windows Server 2016 - Level 1 Hands-on Training course will set you up with a solid foundation to become a confident Windows Server 2016 administrator and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This Windows Server 2016 - Level 1 Hands-on Training course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive Windows Server 2016 - Level 1 Hands-on Training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of Microsoft Server 2016. Entry Requirement There are no academic entry requirements for this Windows Server 2016 - Level 1 Hands-on Training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method This windows server 2016 - level 1 hands-on training online course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Course Curriculum Course Overview Course Overview Video Building Your Virtual Lab Environment Video - Downloading ISO and OVA Fles for VirtualBox Video and Lab - Create Virtual Install of Server 2016 Full GUI Using VirtualBox Video and Lab - Create Virtual Install of Server 2016 Core Using VirtualBox Video and Lab - Create Virtual Install of Windows 10 Pro Using VirtualBox Video - Take a Snapshot of Your Current Configuration Building a Microsoft Server 2016 Domain Video and Lab - Preparing Your Network for Active Directory Video and Lab - Prepare Server 2016 for Promotion to a Domain Controller Video and Lab - Promote Server 2016 to a Domain Controller Video and Lab - Join Server 2016 Core to Windows 2016 Domain Video and Lab - Promote Server Core to a Domain Controller Video and Lab - Add a Windows 10 Workstation to a Microsoft Domain Video - Create a Server 2016 Replica Domain Controller Domain Naming System (DNS) Video - Installing the DNS Role Using Server Manager Video - Create a secondary or backup DNS server using Server Core Video - Create a DNS reverse lookup zone in Server 2016 Video - Create a new DNS host record Video - Create a new MX record in DNS Dynamic Host Configuration Protocol (DHCP) Video and lab - Install and configure DHCP Using PowerShell Video - Authorize a Windows 2016 DHCP Server Video - Server and Scope options in Windows server 2016 Video - How to Edit the Default Gateway Settings in DHCP Video - How to Edit DNS Server List in DHCP Video - Use Filters in DHCP to Deny Clients DHCP Services Video - Use DHCP User Classes to Assign Alternate Scope Options Video - Edit a DHCP Scope Video - How to backup and restore the DHCP database video - Create predefined options in DHCP Speed Learning Active Directory Administration Video - Create a user in Active Directory Video - Create an administrator user in Server 2016 Video - Create a distribution group in Active Directory Video - Create and use a security group Video - Create an Organizational Unit Video - Unlock a User Account Video - Move an object to a New Organizational Unit in Active Directory Video - Change the domain administrator password Video - Fix Access Denied when deleting Active Directory objects Speed Learning Group Policy Video - Prevent automatic logoff due to inactivity Video - Create and link a Group Policy Object to an OU Video - Edit group policy objects to affect a user Video - Edit a group policy object to affect a computer Video - Backup and restore Group Policy objects Video - Force Screensaver and Timeouts Using Group Policy Video - Change Users Desktop Background Using Group Policy Speed Learning Server 2016 Administration Video - Overview of The New Start Menu for Server 2016 Video - Working with Task View in Server 2016 Video - Enable Remote Desktop Using PowerShell 623 Video - Rearm The 180-Day Evaluation Period for Wndows Server Video - Rearm The 30-Day Evaluation Period for Windows 10 Video - Create a Heads-up Display Using BgInfo Video - Change the date, time and numbers format in Server 2016. Video - Rename Windows Server 2016 Using PowerShell Manage Files and Shares Video and Lab - Setup Work Folders in a Windows Domain Video and Lab - Configure a Distributed File System Using Windows Server Video - Create a Shared Folder on a Windows Server Video - Create a Shared Folder Using Server Manager Speed Learning Managing Printers Video - Add a network printer in Windows server 2016 Video - Install and use the Print Management Role in Windows Server 2016 Video - Deploy printers using Group Policy in Windows Server 2016 Speed Learning Server 2016 Firewall Video - Turn the Firewall on or off in Windows 2016 Server Video - Allow an inbound port through a Windows Firewall Video - Enable PING for Server 2016 and Windows 10 Video - Using Netsh to Manage the Windows Firewall Video - Using Powershell to Gather Firewall Information Disk Management Video and Lab - Adding Additional Hard Disks Using VirtualBox Video - Shrink or Extend a Volume in Windows Server Video - Format a Volume With Refs in Windows Server Video - Format a volume with FAT32 in Windows Server Troubleshooting Video - NSLookup Video and Lab - Troubleshooting Internet Connectivity Overview of Windows Sysinternal Tools Video - Overview of Sysinternal's Process Explorer Order Your Certificate Now Order Your Certificate Now Feedback Feedback Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.