the kpi institute
The KPI Institute is a leading global research institute specialized in business
performance. It operates research programs in 12 practice domains, ranging from
strategy and KPIs to employee performance and from customer service to
innovation performance. Insights are disseminated through a variety of
publications, subscriptions services and through a knowledge platform available
to registered members. Support in deploying these insights in practice is
offered globally through training and advisory services. The KPI Institute is
considered today the global authority on Key Performance Indicators (KPIs)
research and education. It developed the first KPI Management Framework and
operates www.smartKPIs.com, the result of the research program dedicated to
documenting and cataloguing how KPIs are used in practice, an online portal
containing the largest collection of documented KPI examples.
