Name: ITIL 4 Specialist: Create, Deliver and Support: In-House Training
Price: 2295 GBP
Availability: InStock

London

<h2>Scrum Master Exam Prep</h2>
<p>This workshop prepares you for the Scrum.org Professional Scrum Master (PSM)™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org.</p>
<p>A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions.</p>
<p>The Professional Scrum Master™ I (PSM I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSM I credential holders will grasp Scrum as described inThe Scrum Guide™1 and recognize how those concepts can be applied. They will also share a consistent terminology and approach to Scrum with other certified professionals.</p><h3>What you will Learn</h3>
<p>You'll learn how to:</p>
<ul>
<li>Successfully prepare for the Scrum.org PSM I exam</li>
<li>Comprehend the Agile Manifesto and mindset</li>
<li>Explain the fundamental principles of Scrum, including events, artifacts, and roles</li>
<li>Guide the Scrum team in their responsibilities</li>
<li>Define Ready and Done</li>
<li>Write requirements in the form of user stories</li>
<li>Estimate using planning poker and prioritize using MoSCoW</li>
<li>Facilitate the team through the 5 Sprint events</li>
<li>Fulfill the role of Scrum Master in a Scrum project</li>
<li>Create Information Radiators to enable transparency</li>
<li>Define the structure of the retrospective</li>
</ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions</li><li>Workshop orientation</li><li>Exam prep preview</li></ul><h3>Foundation Concepts</h3><ul><li>Agile History, Values, and Mindset</li><li>Introduction to Scrum</li><li>Scrum events</li><li>Scrum artifacts</li></ul><h3>Scrum Roles and Responsibilities</h3><ul><li>Product Owner responsibilities</li><li>Scrum Master responsibilities</li><li>The Team responsibilities</li><li>Cross-functional teams</li><li>Building effective teams</li></ul><h3>The Product Backlog and User Stories</h3><ul><li>The Product Backlog</li><li>User Stories</li><li>Definition of Done</li><li>Backlog grooming</li><li>Estimating User Stories</li><li>Story points, planning poker</li><li>Prioritizing User Stories</li></ul><h3>The Sprint</h3><ul><li>Team capacity and velocity</li><li>The Sprint Planning Meeting</li><li>The Sprint Backlog</li><li>The Sprint</li><li>Learning to self-manage, self-organize, self-improve</li><li>Sprint Review and Retrospective</li></ul><h3>Project Progress and Completion</h3><ul><li>The Daily Scrum</li><li>The Task Board and The Burndown Chart</li><li>Information Radiators</li><li><br /><h3>Closing a Scrum Project</h3></li></ul><h3>Summary and Next Steps</h3><ul><li>Review of course goals, objectives, and content</li><li>Exam prep next steps</li></ul>


                </section>

Scrum Master Exam Prep
This workshop prepares you for the Scrum.org Professional Scrum Master (PSM)™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org.
A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions.
The Professional Scrum Master™ I (PSM I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSM I credential holders will grasp Scrum as described inThe Scrum Guide™1 and recognize how those concepts can be applied. They will also share a consistent terminology and approach to Scrum with other certified professionals.
What you will Learn
You'll learn how to:
Successfully prepare for the Scrum.org PSM I exam
Comprehend the Agile Manifesto and mindset
Explain the fundamental principles of Scrum, including events, artifacts, and roles
Guide the Scrum team in their responsibilities
Define Ready and Done
Write requirements in the form of user stories
Estimate using planning poker and prioritize using MoSCoW
Facilitate the team through the 5 Sprint events
Fulfill the role of Scrum Master in a Scrum project
Create Information Radiators to enable transparency
Define the structure of the retrospective
Getting Started
Introductions
Workshop orientation
Exam prep preview
Foundation Concepts
Agile History, Values, and Mindset
Introduction to Scrum
Scrum events
Scrum artifacts
Scrum Roles and Responsibilities
Product Owner responsibilities
Scrum Master responsibilities
The Team responsibilities
Cross-functional teams
Building effective teams
The Product Backlog and User Stories
The Product Backlog
User Stories
Definition of Done
Backlog grooming
Estimating User Stories
Story points, planning poker
Prioritizing User Stories
The Sprint
Team capacity and velocity
The Sprint Planning Meeting
The Sprint Backlog
The Sprint
Learning to self-manage, self-organize, self-improve
Sprint Review and Retrospective
Project Progress and Completion
The Daily Scrum
The Task Board and The Burndown Chart
Information Radiators
Closing a Scrum Project
Summary and Next Steps
Review of course goals, objectives, and content
Exam prep next steps

IIL Europe Ltd

Certified ScrumMaster (CSM)

Project Management Professional (PMP)

Certified Scrum Product Owner (CSPO)

Professional Scrum Product Owner (PSPO)

Scrum Master Professional Certificate (SMPC)

Professional Scrum Master (PSM)

Scrum Master Exam Prep: In-House Training

General Admission

<h2>Scrum Master Exam Prep</h2>
 <p>This workshop prepares you for the Scrum.org Professional Scrum Master (PSM)™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org.</p>
 <p>A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions.</p>
 <p>The Professional Scrum Master™ I (PSM I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSM I credential holders will grasp Scrum as described in The Scrum Guide™1 and recognize how those concepts can be applied. They will also share a consistent terminology and approach to Scrum with other certified professionals.</p>
 <p>Scrum.org does not require that you take their own sponsored or any preparatory training. However, training can facilitate your preparation for this credential. And this course is based on IIL's Scrum Master Workshop, which is aligned with The Scrum Guide™ and was built based on PSM I credentialed expertise. It will provide you with the information you need to pass the exam and IIL will make the arrangements for your online exam. You will be provided with an exam code and instructions, so that you can take the exam at your convenience, any time you are ready after the course. Passwords have no expiration date, but they are valid for one attempt only.</p><h3>What you will Learn</h3>
 <p>You'll learn how to:</p>
 <ul>
 <li>Successfully prepare for the Scrum.org PSM I exam</li>
 <li>Comprehend the Agile Manifesto and mindset</li>
 <li>Explain the fundamental principles of Scrum, including events, artifacts, and roles</li>
 <li>Guide the Scrum team in their responsibilities</li>
 <li>Define Ready and Done</li>
 <li>Write requirements in the form of user stories</li>
 <li>Estimate using planning poker and prioritize using MoSCoW</li>
 <li>Facilitate the team through the 5 Sprint events</li>
 <li>Fulfill the role of Scrum Master in a Scrum project</li>
 <li>Create Information Radiators to enable transparency</li>
 <li>Define the structure of the retrospective</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Workshop orientation</li> <li>Exam prep preview</li> </ul> <h3>Foundation Concepts</h3> <ul> <li>Agile History, Values, and Mindset</li> <li>Introduction to Scrum</li> <li>Scrum events</li> <li>Scrum artifacts</li> </ul> <h3>Scrum Roles and Responsibilities</h3> <ul> <li>Product Owner responsibilities</li> <li>Scrum Master responsibilities</li> <li>The Team responsibilities</li> <li>Cross-functional teams</li> <li>Building effective teams</li> </ul> <h3>The Product Backlog and User Stories</h3> <ul> <li>The Product Backlog</li> <li>User Stories</li> <li>Definition of Done</li> <li>Backlog grooming</li> <li>Estimating User Stories</li> <li>Story points, planning poker</li> <li>Prioritizing User Stories</li> </ul> <h3>The Sprint</h3> <ul> <li>Team capacity and velocity</li> <li>The Sprint Planning Meeting</li> <li>The Sprint Backlog</li> <li>The Sprint</li> <li>Learning to self-manage, self-organize, self-improve</li> <li>Sprint Review and Retrospective</li> </ul> <h3>Project Progress and Completion</h3> <ul> <li>The Daily Scrum</li> <li>The Task Board and The Burndown Chart</li> <li>Information Radiators</li> <li>Closing a Scrum Project </li> </ul> <h3>Summary and Next Steps</h3> <ul> <li>Review of course goals, objectives, and content</li> <li>Exam prep next steps</li> </ul>


                </section>

Scrum Master Exam Prep
This workshop prepares you for the Scrum.org Professional Scrum Master (PSM)™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org.
A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions.
The Professional Scrum Master™ I (PSM I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSM I credential holders will grasp Scrum as described in The Scrum Guide™1 and recognize how those concepts can be applied. They will also share a consistent terminology and approach to Scrum with other certified professionals.
Scrum.org does not require that you take their own sponsored or any preparatory training. However, training can facilitate your preparation for this credential. And this course is based on IIL's Scrum Master Workshop, which is aligned with The Scrum Guide™ and was built based on PSM I credentialed expertise. It will provide you with the information you need to pass the exam and IIL will make the arrangements for your online exam. You will be provided with an exam code and instructions, so that you can take the exam at your convenience, any time you are ready after the course. Passwords have no expiration date, but they are valid for one attempt only.
What you will Learn
You'll learn how to:
Successfully prepare for the Scrum.org PSM I exam
Comprehend the Agile Manifesto and mindset
Explain the fundamental principles of Scrum, including events, artifacts, and roles
Guide the Scrum team in their responsibilities
Define Ready and Done
Write requirements in the form of user stories
Estimate using planning poker and prioritize using MoSCoW
Facilitate the team through the 5 Sprint events
Fulfill the role of Scrum Master in a Scrum project
Create Information Radiators to enable transparency
Define the structure of the retrospective
Getting Started
Introductions
Workshop orientation
Exam prep preview
Foundation Concepts
Agile History, Values, and Mindset
Introduction to Scrum
Scrum events
Scrum artifacts
Scrum Roles and Responsibilities
Product Owner responsibilities
Scrum Master responsibilities
The Team responsibilities
Cross-functional teams
Building effective teams
The Product Backlog and User Stories
The Product Backlog
User Stories
Definition of Done
Backlog grooming
Estimating User Stories
Story points, planning poker
Prioritizing User Stories
The Sprint
Team capacity and velocity
The Sprint Planning Meeting
The Sprint Backlog
The Sprint
Learning to self-manage, self-organize, self-improve
Sprint Review and Retrospective
Project Progress and Completion
The Daily Scrum
The Task Board and The Burndown Chart
Information Radiators
Closing a Scrum Project
Summary and Next Steps
Review of course goals, objectives, and content
Exam prep next steps

<h2>Certified Scrum Professional®-ScrumMaster® (CSP®-SM): In-House Training</h2>
<p>Certified Scrum Professionals challenge their teams to improve the way Scrum and Agile principles are applied. They have demonstrated experience, documented training, and proven knowledge in Scrum.</p>
<p>Are you ready to take your knowledge and skillset in your role as Scrum Master to the next level? If so, it's time to elevate your career further by earning the Certified Scrum Professional®-ScrumMaster (CSP®-SM) certification.</p><h3>What you will Learn</h3>
<p>Learn to find practical solutions and improve your implementation of Scrum in the workplace. Aside from the pride gained and earning potential of attaining CSP® level, you can also:</p>
<ul>
<li>Attend exclusive CSP® events with other leaders in Scrum and Agile</li>
<li>Attract more recruiters and command a higher rate of pay</li>
<li>Establish a gateway and milestone toward becoming CST®, CEC, or CTC</li>
<li>Receive a free premium subscription to the world's largest Agile assessment and continuous improvement platform, Comparative Agility®</li>
</ul>

Certified Scrum Professional®-ScrumMaster® (CSP®-SM): In-House Training
Certified Scrum Professionals challenge their teams to improve the way Scrum and Agile principles are applied. They have demonstrated experience, documented training, and proven knowledge in Scrum.
Are you ready to take your knowledge and skillset in your role as Scrum Master to the next level? If so, it's time to elevate your career further by earning the Certified Scrum Professional®-ScrumMaster (CSP®-SM) certification.
What you will Learn
Learn to find practical solutions and improve your implementation of Scrum in the workplace. Aside from the pride gained and earning potential of attaining CSP® level, you can also:
Attend exclusive CSP® events with other leaders in Scrum and Agile
Attract more recruiters and command a higher rate of pay
Establish a gateway and milestone toward becoming CST®, CEC, or CTC
Receive a free premium subscription to the world's largest Agile assessment and continuous improvement platform, Comparative Agility®

Certified Cloud Security Professional (CCSP)

Certified Supply Chain Professional (CSCP)

Certified Scrum Professional-ScrumMaster: In-House Training

<h2>AgilePM® Practitioner: In-House Training</h2>
 <p>This course offers preparation for the Practitioner-level examination to gain the APMG-International™ / Agile Project Management Practitioner Certification. Agile Project Management (AgilePM) is the result of collaboration between APMG-International and The DSDM Consortium. DSDM (Dynamic Systems Development Method) is the longest-established Agile method, launched in 1995, and is the only Agile method to focus on the management of Agile projects. The method has evolved over the years and the DSDM Agile Project Framework is the latest version of which AgilePM is a subset. DSDM has always operated predominantly in the corporate environment and has consistently demonstrated its ability to successfully work with and complement existing corporate processes.</p>
 <p>APMG-International is a global Examination Institute accredited by The APM Group Ltd. It is one of the Examination Institutes accredited by AXELOS. APMG-International has regional offices located in Australia, China, Denmark, Germany, the Netherlands, Malaysia, the United States, and the United Kingdom. Their portfolio of qualifications includes the Best Practice qualifications of ITIL®, PRINCE2®, MSP®, M_o_R®, and P3O®. AgilePM is one of their specialist management qualifications, which also include Change Management and Service Catalogue.</p>
 <p>The course covers all the Practitioner elements of the AgilePM Handbook v2 with:</p>
 <ul>
 <li>Clear explanations of the method and practical examples provided by your course tutor</li>
 <li>Sample exam paper for the Practitioner-level exams to enrich your knowledge and understanding</li>
 <li>A case study to allow you to practice the application of the method to an agile project</li>
 <li>The Traditional Classroom option includes the Practitioner exam to provide you with the right opportunity to verify your new skill set by way of a professional qualification</li>
 <li>The Virtual Classroom option includes a Practitioner exam voucher to allow you to choose the date and time of your online exam to verify your new skill set by way of a professional qualification</li>
 </ul><h3>What You Will Learn</h3>
 <p>You will learn how to:</p>
 <ul>
 <li>Identify and apply the concepts, tools, and techniques described in Section 2 (Digging Deeper) of the APMG-International's Agile Project Management Handbook (v2.0) to agile projects</li>
 <li>Tailor and customize AgilePM to suit the needs of different projects</li>
 <li>Use AgilePM in conjunction with other project management methods such as PRINCE2®</li>
 <li>Prepare yourself for the Practitioner exam in AgilePM</li>
 </ul><section>
                    <h3>Roles and Responsibilities - The PM View</h3>
 <ul>
 <li>The roles</li>
 <li>Key project manager relationships</li>
 </ul>
 <h3>Agile Project Management - Through the Lifecycle</h3>
 <ul>
 <li>The DSDM process and the project lifecycle</li>
 <li>Project management focus phase by phase</li>
 </ul>
 <h3>The Effective Use of Products</h3>
 <ul>
 <li>The products</li>
 </ul>
 <h3>Deliver on Time - Combining MoSCoW &amp; Timeboxing</h3>
 <ul>
 <li>Ensuring effective prioritisation</li>
 <li>Bringing MoSCoW and timeboxing together</li>
 </ul>
 <h3>People, Teams, and Interactions</h3>
 <ul>
 <li>Effective communication</li>
 <li>Collaboration</li>
 </ul>
 <h3>Requirements and User Stories</h3>
 <ul>
 <li>What is a requirement?</li>
 <li>User stories</li>
 </ul>
 <h3>Estimating - How and When</h3>
 <ul>
 <li>Coping with uncertainty</li>
 <li>Estimating through the lifecycle</li>
 </ul>
 <h3>Project Planning through the Lifecycle</h3>
 <ul>
 <li>Planning in a DSDM project</li>
 <li>Planning activities phase by phase</li>
 </ul>
 <h3>Quality - Never Compromise Quality</h3>
 <ul>
 <li>What do we mean by quality?</li>
 <li>Solution and process quality</li>
 </ul>
 <h3>Risk Management</h3>
 <ul>
 <li>Project risk</li>
 <li>How DSDM helps mitigate project risk</li>
 </ul>
 <h3>Tailoring the Approach</h3>
 <ul>
 <li>The project approach questionnaire</li>
 </ul>
 <p>Summary and Next Steps</p>


                </section>

AgilePM® Practitioner: In-House Training
This course offers preparation for the Practitioner-level examination to gain the APMG-International™ / Agile Project Management Practitioner Certification. Agile Project Management (AgilePM) is the result of collaboration between APMG-International and The DSDM Consortium. DSDM (Dynamic Systems Development Method) is the longest-established Agile method, launched in 1995, and is the only Agile method to focus on the management of Agile projects. The method has evolved over the years and the DSDM Agile Project Framework is the latest version of which AgilePM is a subset. DSDM has always operated predominantly in the corporate environment and has consistently demonstrated its ability to successfully work with and complement existing corporate processes.
APMG-International is a global Examination Institute accredited by The APM Group Ltd. It is one of the Examination Institutes accredited by AXELOS. APMG-International has regional offices located in Australia, China, Denmark, Germany, the Netherlands, Malaysia, the United States, and the United Kingdom. Their portfolio of qualifications includes the Best Practice qualifications of ITIL®, PRINCE2®, MSP®, M_o_R®, and P3O®. AgilePM is one of their specialist management qualifications, which also include Change Management and Service Catalogue.
The course covers all the Practitioner elements of the AgilePM Handbook v2 with:
Clear explanations of the method and practical examples provided by your course tutor
Sample exam paper for the Practitioner-level exams to enrich your knowledge and understanding
A case study to allow you to practice the application of the method to an agile project
The Traditional Classroom option includes the Practitioner exam to provide you with the right opportunity to verify your new skill set by way of a professional qualification
The Virtual Classroom option includes a Practitioner exam voucher to allow you to choose the date and time of your online exam to verify your new skill set by way of a professional qualification
What You Will Learn
You will learn how to:
Identify and apply the concepts, tools, and techniques described in Section 2 (Digging Deeper) of the APMG-International's Agile Project Management Handbook (v2.0) to agile projects
Tailor and customize AgilePM to suit the needs of different projects
Use AgilePM in conjunction with other project management methods such as PRINCE2®
Prepare yourself for the Practitioner exam in AgilePM
Roles and Responsibilities - The PM View
The roles
Key project manager relationships
Agile Project Management - Through the Lifecycle
The DSDM process and the project lifecycle
Project management focus phase by phase
The Effective Use of Products
The products
Deliver on Time - Combining MoSCoW & Timeboxing
Ensuring effective prioritisation
Bringing MoSCoW and timeboxing together
People, Teams, and Interactions
Effective communication
Collaboration
Requirements and User Stories
What is a requirement?
User stories
Estimating - How and When
Coping with uncertainty
Estimating through the lifecycle
Project Planning through the Lifecycle
Planning in a DSDM project
Planning activities phase by phase
Quality - Never Compromise Quality
What do we mean by quality?
Solution and process quality
Risk Management
Project risk
How DSDM helps mitigate project risk
Tailoring the Approach
The project approach questionnaire
Summary and Next Steps

Project Management Qualification (PMQ)

Certified SAFe Agilist

ACP (Agile Certified Practitioner)

AgilePM Practitioner: In-House Training

<h2>Certified ScrumMaster®: In-House Training</h2>
<p>This course covers Scrum and the principles and tools required to be an effective ScrumMaster. You will come away with a good understanding of the Scrum framework and the underlying principles required to make effective decisions regarding the application of Scrum to different situations.</p>
<p>At the end of the course, you will receive membership to the Scrum Alliance for two years and, following completion of an online test, will become a Scrum Alliance Certified ScrumMaster®. Our Certified Scrum Trainers pay the initial, two-year membership fee for each student who successfully completes our Certified ScrumMaster® course. This membership fee also covers the cost of the CSM Test. A link to the test will be sent to you following your course. The CSM test has a passing score of 37 out of 50 questions within a 60-minute timeframe. You will have two attempts within 90 days after you receive your welcome e-mail to pass the test at no cost. After two attempts or 90 days, you will be charged $25 for each additional attempt.</p><h3>What you will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Provide a clear understanding of the fundamental principles of Scrum</li>
<li>Use the principles, practices, and tools required to be an effective ScrumMaster</li>
  <li>Make effective decisions regarding the application of the Scrum framework to different situations, including:</li>
<ul>
<li>Practical, project-proven practices</li>
<li>The essentials for getting a project off on the right foot</li>
<li>How to write user stories and structure your product backlog</li>
<li>How to help both new and experienced teams be more successful</li>
<li>How to successfully scale Scrum</li>
<li>Tips and tricks from the instructor's many years of using Scrum in a wide variety of environments</li>
</ul>
</ul><section>
                    <h3>Getting Started</h3><ul><li>Introduction</li><li>Course structure</li><li>Course goals and objectives</li></ul><h3>Agile Principles and Scrum Overview</h3><ul><li>Agile Principles</li><li>Lean Principles</li><li>Process control models</li><li>Incremental and Iterative development</li><li>Shifting the focus on product management</li><li>Overview of the Scrum process</li></ul><h3>The Team</h3><ul><li>Dedicated cross-functional teams</li><li>T-shaped people</li></ul><h3>Sprint Planning</h3><ul><li>Team capacity</li><li>Facilitating the Sprint Planning meeting</li><li>The Sprint backlog</li><li>Sprint Burndown chart</li></ul><h3>Scrum Roles and Responsibilities</h3><ul><li>The team and building effective teams</li><li>ScrumMaster responsibilities</li><li>Product Owner responsibilities</li><li>The Scrum project community</li><li>What happens to traditional roles in Scrum?</li></ul><h3>Scrum Meetings</h3><ul><li>Daily Scrum</li><li>Reviews</li><li>Retrospectives</li></ul><h3>Product Backlog and User Stories</h3><ul><li>Product backlog characteristics</li><li>User stories</li><li>Getting your first backlog</li><li>Getting backlog items ready</li><li>Slicing User stories</li></ul><h3>Estimation for Forward Planning</h3><ul><li>Why comparative estimation works</li><li>Planning poker</li><li>Affinity estimation</li></ul><h3>Release Planning and Tracking Progress</h3><ul><li>Velocity</li><li>Release planning</li><li>Tracking release progress</li></ul><h3>Scaling Scrum</h3><ul><li>Scrum of Scrums</li><li>Scaling the product backlog</li><li>Scaling across a program and business areas</li><li>Distributed teams</li></ul>


                </section>

Certified ScrumMaster®: In-House Training
This course covers Scrum and the principles and tools required to be an effective ScrumMaster. You will come away with a good understanding of the Scrum framework and the underlying principles required to make effective decisions regarding the application of Scrum to different situations.
At the end of the course, you will receive membership to the Scrum Alliance for two years and, following completion of an online test, will become a Scrum Alliance Certified ScrumMaster®. Our Certified Scrum Trainers pay the initial, two-year membership fee for each student who successfully completes our Certified ScrumMaster® course. This membership fee also covers the cost of the CSM Test. A link to the test will be sent to you following your course. The CSM test has a passing score of 37 out of 50 questions within a 60-minute timeframe. You will have two attempts within 90 days after you receive your welcome e-mail to pass the test at no cost. After two attempts or 90 days, you will be charged $25 for each additional attempt.
What you will Learn
At the end of this program, you will be able to:
Provide a clear understanding of the fundamental principles of Scrum
Use the principles, practices, and tools required to be an effective ScrumMaster
Make effective decisions regarding the application of the Scrum framework to different situations, including:
Practical, project-proven practices
The essentials for getting a project off on the right foot
How to write user stories and structure your product backlog
How to help both new and experienced teams be more successful
How to successfully scale Scrum
Tips and tricks from the instructor's many years of using Scrum in a wide variety of environments
Getting Started
Introduction
Course structure
Course goals and objectives
Agile Principles and Scrum Overview
Agile Principles
Lean Principles
Process control models
Incremental and Iterative development
Shifting the focus on product management
Overview of the Scrum process
The Team
Dedicated cross-functional teams
T-shaped people
Sprint Planning
Team capacity
Facilitating the Sprint Planning meeting
The Sprint backlog
Sprint Burndown chart
Scrum Roles and Responsibilities
The team and building effective teams
ScrumMaster responsibilities
Product Owner responsibilities
The Scrum project community
What happens to traditional roles in Scrum?
Scrum Meetings
Daily Scrum
Reviews
Retrospectives
Product Backlog and User Stories
Product backlog characteristics
User stories
Getting your first backlog
Getting backlog items ready
Slicing User stories
Estimation for Forward Planning
Why comparative estimation works
Planning poker
Affinity estimation
Release Planning and Tracking Progress
Velocity
Release planning
Tracking release progress
Scaling Scrum
Scrum of Scrums
Scaling the product backlog
Scaling across a program and business areas
Distributed teams

Scrum

Certified ScrumMaster: In-House Training

<h2>Agile Business Consortium Scrum Master® Course: In-House Training</h2>
 <p>This two-day course covers the principles and theory of the Scrum framework and the role of the Scrum Master. IIL is an accredited training organization (ATO) and the course is delivered by accredited trainers. APMG's accreditation processes are respected globally and accredited by UKAS.</p>
 <p>A Scrum Master is responsible for promoting and supporting Scrum as defined in The Scrum Guide, and also is the leader who serves the Product Owner, the Development Team, and the Organization.</p>
 <p>Why APMG - Agile Business Consortium Scrum Master® Course and Certification?</p>
 <ul>
 <li>The course, syllabus, and learning objectives are based on The Scrum Guide - The Definitive Guide to Scrum: The Rules of the Game - created and maintained by Scrum's creators Ken Schwaber and Jeff Sutherland</li>
 <li>Increased business (non-IT) focus of course and exercises</li>
 <li>Developed in partnership with Agile Business Consortium - leaders in promoting and enabling business agility</li>
 <li>Course is highly interactive to encourage collaboration and reinforce learning objectives</li>
 <li>Candidates can sit the examination at the end of the training course</li>
 <li>No recertification requirements. APMG Scrum Master certification does not expire.</li>
 <li>Successful candidates are entitled to free 1-year membership with the Agile Business Consortium</li>
 <li>Successful candidates can claim a digital badge and share their success online</li>
 </ul><h3>What You Will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Gain a deep understanding of the Scrum Framework - the theory, practices, roles, rules, and values - as defined in The Scrum Guide</li>
 <li>Understand, in detail, the role of Scrum Master, and how the role interacts with different members of the Scrum Team and other stakeholders</li>
 <li>Master the Scrum principles to better understand their application when returning to the workplace</li>
 <li>Understand how to construct an effective development team with an appropriate mix of skills and experience</li>
 <li>Know how to act as a servant-leader for the Scrum Team, promoting and enabling self-organization to create high-value products.</li>
 <li>Learn how to facilitate Scrum Events and remove impediments to the Scrum Team's progress</li>
 <li>Help Scrum Product Owners shape and refine product backlogs to guide early and incremental delivery of valuable products</li>
 <li>Drive adoption of the Scrum framework for more effective product and solution development, working with stakeholders and other Scrum Masters to improve its effectiveness</li>
 </ul><section>
                    <h3>Day One</h3> <ul> <li>Scrum Overview</li> <li>Self-Organization</li> <li>Agile Principles</li> <li>Empirical Product Development</li> <li>Scrum Events</li> <li>The Development Team</li> <li>Scrum Roles</li> </ul> <h3>Day Two</h3> <ul> <li>The Product Backlog</li> <li>Sprint Planning and Done</li> <li>Sprint Progress</li> <li>Scrum Simulation</li> <li>Growing as a Scrum Master</li> </ul>


                </section>

Agile Business Consortium Scrum Master® Course: In-House Training
This two-day course covers the principles and theory of the Scrum framework and the role of the Scrum Master. IIL is an accredited training organization (ATO) and the course is delivered by accredited trainers. APMG's accreditation processes are respected globally and accredited by UKAS.
A Scrum Master is responsible for promoting and supporting Scrum as defined in The Scrum Guide, and also is the leader who serves the Product Owner, the Development Team, and the Organization.
Why APMG - Agile Business Consortium Scrum Master® Course and Certification?
The course, syllabus, and learning objectives are based on The Scrum Guide - The Definitive Guide to Scrum: The Rules of the Game - created and maintained by Scrum's creators Ken Schwaber and Jeff Sutherland
Increased business (non-IT) focus of course and exercises
Developed in partnership with Agile Business Consortium - leaders in promoting and enabling business agility
Course is highly interactive to encourage collaboration and reinforce learning objectives
Candidates can sit the examination at the end of the training course
No recertification requirements. APMG Scrum Master certification does not expire.
Successful candidates are entitled to free 1-year membership with the Agile Business Consortium
Successful candidates can claim a digital badge and share their success online
What You Will Learn
At the end of this program, you will be able to:
Gain a deep understanding of the Scrum Framework - the theory, practices, roles, rules, and values - as defined in The Scrum Guide
Understand, in detail, the role of Scrum Master, and how the role interacts with different members of the Scrum Team and other stakeholders
Master the Scrum principles to better understand their application when returning to the workplace
Understand how to construct an effective development team with an appropriate mix of skills and experience
Know how to act as a servant-leader for the Scrum Team, promoting and enabling self-organization to create high-value products.
Learn how to facilitate Scrum Events and remove impediments to the Scrum Team's progress
Help Scrum Product Owners shape and refine product backlogs to guide early and incremental delivery of valuable products
Drive adoption of the Scrum framework for more effective product and solution development, working with stakeholders and other Scrum Masters to improve its effectiveness
Day One
Scrum Overview
Self-Organization
Agile Principles
Empirical Product Development
Scrum Events
The Development Team
Scrum Roles
Day Two
The Product Backlog
Sprint Planning and Done
Sprint Progress
Scrum Simulation
Growing as a Scrum Master

ICP-ACC (ICAgile Certified Agile Coaching)

Agile Business Consortium Scrum Master Course: In-House Training

<h2>Disciplined Agile Senior Scrum Master (DASSM): In-House Training</h2>
 <p>Do you want to take Disciplined Agile® to a new level? Are you looking for tools to solve complex problems and enhance your organization's agility? Do you want to learn how to lead your team to excellence?</p>
 <p>Expand your knowledge and build practical skills around Disciplined Agile®, business agility, leadership, and team development.</p>
 <p>Disciplined Agile Senior Scrum Master is a nine-lesson, instructor-led course that shows you how to use the Disciplined Agile tool kit to solve a variety of advanced problems, work with allies within your organization, and optimize how teams work. You will gain knowledge in planning, reporting and metrics, and coordinating activities, as well as how to meet challenges in these areas. And you'll develop the skills you need to foster emotional intelligence, resolve conflicts, and lead high-performance teams at any stage of development.</p>
 <p>Filled with activities, supplemental reading, and more, this course will prepare you to take the Disciplined Agile Senior Scrum Master (DASSM) exam and, equally important, start using Disciplined Agile immediately within your leadership role.</p><h3>What You Will Learn</h3>
 <p>After the completion of this course, you will be able to:</p>
 <ul>
 <li>Accelerate your ability to lead high-profile initiatives that are critical to enterprise success</li>
 <li>Take a deep dive into the Disciplined Agile® tool kit to develop a comprehensive understanding of the hundreds of practices and strategies it contains and the trade-offs of applying them</li>
 <li>Apply the Disciplined Agile tool kit in hands-on exercises to guide your team in choosing and evolving your best way of working (WoW) in real-life situations</li>
 <li>Use the tool kit to solve complex challenges commonly encountered in development and operational teams, the value stream, and at the enterprise level</li>
 <li>Learn how to design and implement metrics that measure your improvements in areas where your teams are struggling</li>
 <li>Understand how to nurture emotional intelligence</li>
 <li>Feel confident empowering others on your team(s)</li>
 <li>Learn how to lead your teams in any situation to improve value delivery for your customers</li>
 <li>Apply the Disciplined Agile tool kit to guide your team in choosing and evolving the best way of working (WoW) in the situation you face</li>
 <li>Be prepared to take the Disciplined Agile® Senior Scrum Master (DASSM) exam and earn a valuable, credible certification</li>
 </ul><section>
                    <ul> <li>Roles and responsibilities of DASSM</li> <li>Tuckman Team Development Model</li> <li>Emotional intelligence and why it is essential to team performance</li> <li>Business agility</li> <li>Tactical scaling factors in more complex situations</li> <li>Disciplined DevOps layer</li> <li>'Test-first' method as it relates to the quality of requirements</li> <li>Scope and purpose of the value stream layer</li> <li>Coordinate activities process goal and why it is important</li> <li>Value creation structure of teams</li> <li>DA™ tool kit to optimize the flow of work and solve challenges related to coordinating and collaborating across teams, or within a larger team of teams</li> <li>Thomas-Kilmann Conflict Resolution</li> <li>Planning</li> <li>Five levels of scope</li> <li>Metrics</li> </ul>


                </section>

Disciplined Agile Senior Scrum Master (DASSM): In-House Training
Do you want to take Disciplined Agile® to a new level? Are you looking for tools to solve complex problems and enhance your organization's agility? Do you want to learn how to lead your team to excellence?
Expand your knowledge and build practical skills around Disciplined Agile®, business agility, leadership, and team development.
Disciplined Agile Senior Scrum Master is a nine-lesson, instructor-led course that shows you how to use the Disciplined Agile tool kit to solve a variety of advanced problems, work with allies within your organization, and optimize how teams work. You will gain knowledge in planning, reporting and metrics, and coordinating activities, as well as how to meet challenges in these areas. And you'll develop the skills you need to foster emotional intelligence, resolve conflicts, and lead high-performance teams at any stage of development.
Filled with activities, supplemental reading, and more, this course will prepare you to take the Disciplined Agile Senior Scrum Master (DASSM) exam and, equally important, start using Disciplined Agile immediately within your leadership role.
What You Will Learn
After the completion of this course, you will be able to:
Accelerate your ability to lead high-profile initiatives that are critical to enterprise success
Take a deep dive into the Disciplined Agile® tool kit to develop a comprehensive understanding of the hundreds of practices and strategies it contains and the trade-offs of applying them
Apply the Disciplined Agile tool kit in hands-on exercises to guide your team in choosing and evolving your best way of working (WoW) in real-life situations
Use the tool kit to solve complex challenges commonly encountered in development and operational teams, the value stream, and at the enterprise level
Learn how to design and implement metrics that measure your improvements in areas where your teams are struggling
Understand how to nurture emotional intelligence
Feel confident empowering others on your team(s)
Learn how to lead your teams in any situation to improve value delivery for your customers
Apply the Disciplined Agile tool kit to guide your team in choosing and evolving the best way of working (WoW) in the situation you face
Be prepared to take the Disciplined Agile® Senior Scrum Master (DASSM) exam and earn a valuable, credible certification
Roles and responsibilities of DASSM
Tuckman Team Development Model
Emotional intelligence and why it is essential to team performance
Business agility
Tactical scaling factors in more complex situations
Disciplined DevOps layer
'Test-first' method as it relates to the quality of requirements
Scope and purpose of the value stream layer
Coordinate activities process goal and why it is important
Value creation structure of teams
DA™ tool kit to optimize the flow of work and solve challenges related to coordinating and collaborating across teams, or within a larger team of teams
Thomas-Kilmann Conflict Resolution
Planning
Five levels of scope
Metrics

Professional Agile Leadership (PAL)

Disciplined Agile Senior Scrum Master (DASSM): In-House Training

<h2>Scrum Master Workshop: In-House Training</h2>
 <p>A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions.</p><h3>What you will Learn</h3>
 <p>You'll learn how to:</p>
 <ul>
 <li>Comprehend the Agile Manifesto and mindset</li>
 <li>Explain the fundamental principles of Scrum</li>
 <li>Guide the Scrum team in their responsibilities</li>
 <li>Write requirements in the form of user stories</li>
 <li>Define Ready and Done</li>
 <li>Estimate using planning poker and prioritize using MoSCoW</li>
 <li>Facilitate the team through the 5 Sprint events</li>
 <li>Fulfill the role of Scrum Master in a Scrum project</li>
 <li>Create Information Radiators to enable transparency</li>
 <li>Define the structure of the retrospective</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Agile History, Values, and Mindset</li> <li>Introduction to Scrum</li> <li>Scrum events</li> <li>Scrum artifacts</li> </ul> <h3>Scrum Roles and Responsibilities</h3> <ul> <li>Product Owner responsibilities</li> <li>Scrum Master responsibilities</li> <li>The Team responsibilities</li> <li>Cross-functional Teams</li> <li>Building Effective Teams</li> </ul> <h3>The Product Backlog and User Stories</h3> <ul> <li>The Product Backlog</li> <li>User Stories</li> <li>Definition of Done</li> <li>Backlog grooming</li> <li>Estimating User Stories</li> <li>Story points, planning poker</li> <li>Prioritizing User Stories</li> </ul> <h3>The Sprint</h3> <ul> <li>Team capacity and velocity</li> <li>The Sprint Planning Meeting</li> <li>The Sprint Backlog</li> <li>The Sprint</li> <li>Learning to self-manage, self-organize, self-improve</li> <li>Sprint Review and Retrospective</li> </ul> <h3>Project Progress and Completion</h3> <ul> <li>The Daily Scrum</li> <li>The Task Board and The Burndown Chart</li> <li>Information Radiators</li> <li>Closing a Scrum Project</li> </ul> <h3>Summary and Next Steps</h3> <ul> <li>Review of course goals, objectives, and content</li> </ul>


                </section>

Scrum Master Workshop: In-House Training
A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions.
What you will Learn
You'll learn how to:
Comprehend the Agile Manifesto and mindset
Explain the fundamental principles of Scrum
Guide the Scrum team in their responsibilities
Write requirements in the form of user stories
Define Ready and Done
Estimate using planning poker and prioritize using MoSCoW
Facilitate the team through the 5 Sprint events
Fulfill the role of Scrum Master in a Scrum project
Create Information Radiators to enable transparency
Define the structure of the retrospective
Foundation Concepts
Agile History, Values, and Mindset
Introduction to Scrum
Scrum events
Scrum artifacts
Scrum Roles and Responsibilities
Product Owner responsibilities
Scrum Master responsibilities
The Team responsibilities
Cross-functional Teams
Building Effective Teams
The Product Backlog and User Stories
The Product Backlog
User Stories
Definition of Done
Backlog grooming
Estimating User Stories
Story points, planning poker
Prioritizing User Stories
The Sprint
Team capacity and velocity
The Sprint Planning Meeting
The Sprint Backlog
The Sprint
Learning to self-manage, self-organize, self-improve
Sprint Review and Retrospective
Project Progress and Completion
The Daily Scrum
The Task Board and The Burndown Chart
Information Radiators
Closing a Scrum Project
Summary and Next Steps
Review of course goals, objectives, and content

Scrum Master Workshop: In-House Training

<h2>Implementing Scrum for Teams: In-House Training</h2>
 <p>Scrum is an iterative, incremental framework for developing products. It allows the team to deliver a potentially shippable set of functionalities for each iteration, providing the agility needed to respond to rapidly changing requirements. These characteristics have led to Scrum becoming the most popular method in the world of Agile projects.</p>
 <p>This two-day course provides a practical approach to implementing the Scrum method on your projects. You will learn how to initiate a Scrum project, how to build a Product Backlog, containing user stories, and how to plan and estimate releases and iterations. You will learn how to conduct Scrum events, such as the Sprint Planning Meeting, and how to track progress during an iteration. You will apply what you learn in a series of hands-on, team-based activities and simulations that take you through the entire Scrum process.</p>
 <p>The overall goal of the course is to enable you to successfully apply the Scrum method on appropriate projects in your environment.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Teach-back Agile and Scrum foundation concepts</li>
 <li>Initiate a Scrum Project</li>
 <li>Conduct Team Sprint Planning and Sprint Review meetings</li>
 <li>Develop Release Plans (including effective user stories and priorities)</li>
 <li>Build a Sprint plan (including effective estimates)</li>
 <li>Executive a Sprint (including essential Scrum ceremonies)</li>
 <li>Implement Scrum in your environment</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Agile Mindset, Values, and Tenets</li> <li>Agile Benefits and Methods</li> <li>Scrum Overview</li> <li>Teams: Self-Managing, Self-Organizing, and Self-Improving</li> </ul> <h3>Initiating a Scrum Project</h3> <ul> <li>'Sprint Zero' Activities</li> <li>Defining the Vision</li> <li>The Product Backlog and User Stories</li> <li>Acceptance Criteria</li> <li>Story Map</li> </ul> <h3>Planning Releases</h3> <ul> <li>Planning releases</li> <li>Estimating user stories</li> <li>Prioritizing user stories</li> <li>Selecting a Sprint length</li> <li>Estimating velocity</li> <li>Creating a release plan</li> </ul> <h3>Planning a Sprint</h3> <ul> <li>The Sprint Planning Meeting</li> <li>Building the Sprint Backlog</li> <li>Creating a Sprint Plan</li> </ul> <h3>Running a Sprint</h3> <ul> <li>Conduct a Sprint</li> <li>Burn-down and Burn-up Charts</li> <li>Negotiating Changes During a Sprint</li> <li>The Sprint Review Meeting</li> <li>Sprint Retrospective</li> <li>Releasing into Production</li> <li>Closing the Scrum Project</li> </ul> <h3>Implementing Scrum</h3> <ul> <li>Scrum Simulation Exercise</li> <li>Conditions of Success for Implementing Scrum</li> </ul>


                </section>

Implementing Scrum for Teams: In-House Training
Scrum is an iterative, incremental framework for developing products. It allows the team to deliver a potentially shippable set of functionalities for each iteration, providing the agility needed to respond to rapidly changing requirements. These characteristics have led to Scrum becoming the most popular method in the world of Agile projects.
This two-day course provides a practical approach to implementing the Scrum method on your projects. You will learn how to initiate a Scrum project, how to build a Product Backlog, containing user stories, and how to plan and estimate releases and iterations. You will learn how to conduct Scrum events, such as the Sprint Planning Meeting, and how to track progress during an iteration. You will apply what you learn in a series of hands-on, team-based activities and simulations that take you through the entire Scrum process.
The overall goal of the course is to enable you to successfully apply the Scrum method on appropriate projects in your environment.
What you will Learn
At the end of this program, you will be able to:
Teach-back Agile and Scrum foundation concepts
Initiate a Scrum Project
Conduct Team Sprint Planning and Sprint Review meetings
Develop Release Plans (including effective user stories and priorities)
Build a Sprint plan (including effective estimates)
Executive a Sprint (including essential Scrum ceremonies)
Implement Scrum in your environment
Foundation Concepts
Agile Mindset, Values, and Tenets
Agile Benefits and Methods
Scrum Overview
Teams: Self-Managing, Self-Organizing, and Self-Improving
Initiating a Scrum Project
'Sprint Zero' Activities
Defining the Vision
The Product Backlog and User Stories
Acceptance Criteria
Story Map
Planning Releases
Planning releases
Estimating user stories
Prioritizing user stories
Selecting a Sprint length
Estimating velocity
Creating a release plan
Planning a Sprint
The Sprint Planning Meeting
Building the Sprint Backlog
Creating a Sprint Plan
Running a Sprint
Conduct a Sprint
Burn-down and Burn-up Charts
Negotiating Changes During a Sprint
The Sprint Review Meeting
Sprint Retrospective
Releasing into Production
Closing the Scrum Project
Implementing Scrum
Scrum Simulation Exercise
Conditions of Success for Implementing Scrum

Implementing Scrum for Teams: In-House Training

<h2>ITIL® 4 Specialist: Create, Deliver and Support: In-House Training</h2>
 <p>The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. </p>
 <p>This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.</p><h3>What You Will Learn</h3>
 <p>The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: </p>
 <ul>
 <li>Understand how to plan and build a service value stream to create, deliver, and support services </li>
 <li>Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams </li>
 <li>Know how to create, deliver, and support services</li>
 </ul><section>
                    <h3>Organization and Culture </h3> <ul> <li>Organizational Structures  </li> <li>Team Culture  </li> <li>Continuous Improvement </li> <li>Collaborative Culture  </li> <li>Customer-Oriented Mindset  </li> <li>Positive Communication </li> </ul> <h3>Effective Teams </h3> <ul> <li>Capabilities, Roles, and Competencies  </li> <li>Workforce Planning  </li> <li>Employee Satisfaction Management  </li> <li>Results-Based Measuring and Reporting </li> </ul> <h3>Information Technology to Create, Deliver, and Support Service  </h3> <ul> <li>Integration and Data Sharing  </li> <li>Reporting and Advanced Analytics  </li> <li>Collaboration and Workflow  </li> <li>Robotic Process Automation  </li> <li>Artificial Intelligence and Machine Learning  </li> <li>CI / CD  </li> <li>Information Model </li> </ul> <h3>Value Stream </h3> <ul> <li>Anatomy of a Value Stream  </li> <li>Designing a Value Stream </li> <li>Value Stream Mapping </li> </ul> <h3>Value Stream to Create, Deliver, and Support Services </h3> <ul> <li>Value Stream for Creation of a New Service  </li> </ul> <h3>Value Stream for User Support </h3> <ul> <li>Value Stream Model for Restoration of a Live Service  </li> </ul> <h3>Prioritize and Manage Work </h3> <ul> <li>Managing Queues and Backlogs  </li> <li>Shift-Left Approach </li> <li>Prioritizing Work  </li> </ul> <h3>Commercial and Sourcing Considerations </h3> <ul> <li>Build or Buy  </li> <li>Sourcing Models  </li> <li>Service Integration and Management</li> </ul>


                </section>

ITIL® 4 Specialist: Create, Deliver and Support: In-House Training
The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. 
This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.
What You Will Learn
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: 
Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams
Know how to create, deliver, and support services
Organization and Culture 
Organizational Structures
Team Culture
Continuous Improvement
Collaborative Culture
Customer-Oriented Mindset
Positive Communication
Effective Teams 
Capabilities, Roles, and Competencies
Workforce Planning
Employee Satisfaction Management
Results-Based Measuring and Reporting
Information Technology to Create, Deliver, and Support Service 
Integration and Data Sharing
Reporting and Advanced Analytics
Collaboration and Workflow
Robotic Process Automation
Artificial Intelligence and Machine Learning
CI / CD
Information Model
Value Stream 
Anatomy of a Value Stream
Designing a Value Stream
Value Stream Mapping
Value Stream to Create, Deliver, and Support Services 
Value Stream for Creation of a New Service
Value Stream for User Support 
Value Stream Model for Restoration of a Live Service
Prioritize and Manage Work 
Managing Queues and Backlogs
Shift-Left Approach
Prioritizing Work
Commercial and Sourcing Considerations 
Build or Buy
Sourcing Models
Service Integration and Management

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