7459 Personal Development courses delivered Online

Ethics is the difference between what you have a right to do and what is right to do. Understand what is ethics and how it attempts to answer questions about how people should behave. How can you identify a potential ethical dilemma? Discover the 3 causes of unethical behaviors and how to handle them. Learning Objectives Explain the importance of ethics in business, Define ethical values, conduct, and dilemmas, Identify the three top causes of unethical business behavior Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Resiliency is the capacity to deal with change and continue to adapt or develop. Emotional resilience is determined partly qualities you're born with. With a little effort however, resiliency can be strengthened over time by anyone. Discover the characteristics of resilient people and how to ensure you don't only use resiliency in times of adversity. Learning Objectives Provide examples of resilient people, Answer questions about building resiliency, Develop resiliency as a way of life Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how to base duty-principled decisions on doing what is right according to natural laws such as the right to life, health and safety. How do you take the emotion out of a situation and decide what is right? We will show you how to understand the facts, the ethical dilemma, stakeholders, the consequences, duties and responsibilities, character and integrity and clarify these before reaching a decision. Learning Objectives Apply three philosophical approaches for resolving ethical dilemmas, Implement seven steps to ethical dilemma decision-making Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Avoid the cumulative effects of stress by daily balancing them out with stress management techniques. We will help you to understand the three 'legs' of stress management and how you can apply control and cleanse techniques for managing stress. Learning Objectives Apply CONTROL techniques for managing mental stress, Implement CLEANSE techniques for managing chemical stress, Explain techniques for managing structural stress, Summarize what you can do daily to combat stress Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The way you react to stress determines its positive or negative effects on you. Good stress, called eustress, is any positive response to a stressor that produces optimal performance and well-being. Discover how to manage stress and how to spot bad stress. Realizing that you're in control of your life is the foundation of stress management. We will show you how to turn distress into success. Learning Objectives Summarize the positive and negative influences of stress, Describe the effects of long-term unresolved stress, Explain how to turn stress into an energy that motivates success Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will help you to understand the six common excuses for unethical behavior and what are the three most pervasive ethical misconducts. Discover the ultimate guidelines for managing ethical conduct and how to show empathy, get the truth, and be sensible. Always focus on responsibility, respect and results for leading your business ethically. Learning Objectives Recognize six common excuses for unethical behavior, Define the components of ethical conduct, Implement the Three R's for leading ethically Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Ethical problem-solving is everyone's responsibility. Understand the four common ethical business problems and how to handle them such as HR issues, conflicts of interest, improper use of company resources and customer confidence issues. Discover how to solve ethical problems and avoiding moral disasters. Understand the four stages of ethical problem solving and how to manage this. Learning Objectives Explain four common ethical business problems, Apply four stages to ethical problem solving, Define appropriate steps for whistleblowing Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand what is the difference between and employees' rights and responsibilities. Discover what is your circle of ethical influence and what responsibilities you need to demonstrate. We will unpack the various types of ethical responsibilities and why they are important. Learning Objectives Explain three employee rights, Describe your ethical 'Circle of Influence', Recognize your employee ethical responsibilities Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Trying to 'do it all' can lead to serious health challenges. Challenges of work-life balance include stereotypical gender roles and work environments that are slow to accommodate working families. We will show you ideas for balancing home and career effectively. Discover how to balance your time and quality of activity using the eight categories of a well-balanced life. Learning Objectives Summarize the challenges of work-life balance, Apply ten suggestions for balancing home and career Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Job burnout is triggered by many causes such as feeling helpless and lack of job meaning. Understand the symptoms of job burnout and ways to prevent or eliminate job burnout. Use the relaxation response to revitalize the mind, body, and spirit from neural overload. Learning Objectives Describe the symptoms and causes of job burnout, Apply 14 ways to prevent or eliminate job burnout, Explain how to use the relaxation response for stress reductions, Implement ways to support your immunity and well-being Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams