athena clerking and governor services
London
Introduction All maintained schools in England are required to have a procedure
in place for dealing with complaints relating to the school and any community
facilities or services that the school provides. There are certain complaints
which fall outside of this procedure because there are established statutory or
other prescribed procedures available, for example, staff grievances or
disciplinary procedures; school admissions; exclusions; statutory Special
Educational Needs (SEN) assessments; Child Protection procedures; public
examinations; school reorganisation proposals. In The Fortuna and Athena
Federation, all staff are dedicated to giving all children the best possible
education and caring properly for their health, safety and welfare at all times.
We are committed to working closely with parents/carers and believe that school
and parents/carers must work together in partnership, each carrying out our own
particular responsibilities to help pupils gain the most from their time in
schools. We also desire to have good relations with our neighbours and the wider
community. If you feel that something is not going quite as you would like, that
we are doing something that you are unhappy with, or not doing something that
you feel we should, please tell us about it.
