1150 Educators providing Operations courses

university of exeter

At the University of Exeter we combine teaching excellence and high levels of student satisfaction with world class research at our campuses in Exeter and Cornwall. We are a member of the Russell Group of leading research-intensive universities. Our success is built on a strong partnership with our students and a clear focus on high performance.

queen's university belfast

university of west england - uwe

Student life at UWE Bristol is what you make of it. Clubs, societies, friends, support are all there for you. Accommodation Discover Bristol

online courses learning

Expert career advice on CVs, cover letters, interviews and more. Find out how reed.co.uk can assist you in securing and keeping the job you want.

work routes

Expert career advice on CVs, cover letters, interviews and more. Find out how reed.co.uk can assist you in securing and keeping the job you want.

star touch training

Expert career advice on CVs, cover letters, interviews and more. Find out how reed.co.uk can assist you in securing and keeping the job you want.

zephyr accounting

Expert career advice on CVs, cover letters, interviews and more. Find out how reed.co.uk can assist you in securing and keeping the job you want. Sage 50 Accounts is one of the most popular and highly desirable bookkeeping software by most of UK employers. Sage integrates with majority of the third party applications. Our training will enable you to use Sage and do basic to advance level bookkeeping tasks with confidence.

the knowledge academy

Scrum Master Certification | Scrum Training in Edinburgh Home arrow Courses arrow Scrum Training arrow Scrum Master Certification arrow Edinburgh TKA Gain in-depth knowledge about various scrum master techniques and how to use them. Learn about various roles and responsibilities of scrum master and product owner. Learn about personality styles and improve your personality styles as Scrum Master.

black's academy

AQA A level Mathematics 7357 AS level Mathematics 7356 GCSE higher level Mathematics 8300H GCSE foundation level Mathematics 8300F Edexcel A level Mathematics 9MA0 AS level Mathematics 8MA0 GCSE higher level Mathematics 1MA1H GCSE foundation level Mathematics 1MA1F OCR A level Mathematics H240 AS level Mathematics H230 GCSE higher level Mathematics J560 GCSE foundation level Mathematics Other courses IGCSE extended level Mathematics 0580 Scholastic Apititude Test (USA Exam) GED (USA Exam) All other exams Click on any of the above links to obtain free resources Book free diagnostic now blacksacademy symbol Director Peter Fekete Educational consultancy | Curriculum design | Courses for adults | Public speaking | Publications CONTACT a CONTENT OF THE REMOTE LEARNING SYSTEM * US GRADE 6 / UK GCSE GRADE 2–3 1. Addition and subtraction 2. Starting number sequences 3. Further number sequences part I 4. Multiplication to 8 x 8 5. Further number sequences part II 6. Multiplication to 12 x 12 7. Square numbers 8. Positive and negative numbers 9. Sums 10. Shapes and perimiters 11. Measurement and areas 12. Reading information 14. Understanding fractions 15. Decimals 16. Percentages 17. Long multiplication 18. Beginning algebra 19. Beginning probability 20. Beginning geometry 21. Properties of numbers 22. Telling the time 23. Geometry in three dimensions US GRADE 7 / UK GCSE GRADE 4 1. Deeper understanding of number 2. Combinations 3. Long division 4. Operations 5. Practical problems 6. Order and type of numbers 7. Measurement 8. Time and time management 9. Fractions 10. Organising information 11. Ratio and proportion 12. Probability 13. Angles 14. Visual reasoning 15. Bearings 16. Working in two dimensions 17. Working in three dimensions 18. Transformation geometry 19. Continuing algebra US GRADE 8 / UK GCSE GRADE 5–6 1. Patterns and pattern recognition 2. Lines, regions and inequalities 3. Mastering fractions 4. Types of number 5. More about triangles 6. Measurement and computation 7. Proportionality 8. Working with space 9. Indices 10. Further work with ratio 11. Investments 12. Further algebra 13. Quadrilaterals and polygons 14. Speed and displacement 15. Continuing with probability 16. Describing data US GRADE 9 / UK GCSE GRADE 6–7 1. Further proportionality 2. Congruency 3. The tricky aspects of algebra 4. Lines and equations 5. Basic formal algebra 6. Analysis and display of data 7. Graphing functions 8. Dimension and algebra 9. Algebraic fractions 10. Circle theorems 11. Algebraic factors 12. Simultaneous equations 13. Velocity and acceleration 14. Proportionality and scatter 15. Number puzzles US GRADE 10/ UK GCSE GRADE 7–8 1. Transpositions 2. Patterns and pattern recognition 3. Algebraic manipulations 4. Quadratics 5. Surds 6. Linear inequalities 7. Functions 8. Trigonometry 9. Systems of linear equations 10. Further presentation and analysis of data 11. Polynomial functions 12. Algebraic products 13. Finding roots 14. Intersection of lines and curves 15. Indices and index equations US GRADE 11/ UK GCSE GRADE 8–9 1. Completing the square 2. Venn diagrams 3. Coordinate geometry with straight lines 4. Further trigonometry 5. Transformations of curves 6. Modulus 7. Basic vectors 8. Quadratic inequalities 9. The quadratic discriminant 10. Arcs, sectors and segments 11. Circles, curves and lines 12. Probability and Venn diagrams 13. Functions, domains and inverses 14. Trigonometric functions 15. Recurrence relations 16. Further elementary vectors FREE LEGACY RESOURCES Business Studies, Economics, History, Mathematics, Philosophy, Sociology Business Studies PEOPLE AND ORGANISATIONS 1. Management structures and organisations 2. Leadership and management styles 3. Classical theory of motivation 4. Human relations school 5. Management by objectives 6. Workforce planning 7. Recruitment 8. Payment systems MARKETING 1. The economic problem 2. Money and exchange 3. Price determination 4. Determinants of demand 5. Market analysis 6. Marketing and the product life cycle 7. Objectives and marketing EXTERNAL INFLUENCES 1. Stakeholders 2. Business ethics 3. Market conditions 4. Business and the trade cycle 5. Business and technological change 6. Business and inflation 7. Business and exchange rates 8. Business and unemployment ACCOUNTING & FINANCE 1. Cash Flow Management 2. Costs, Profits & Breakeven Analysis 3. Budgeting & Variance Analysis 4. Sources of Finance 5. Profit & Loss Account 6. The Balance Sheet 7. Depreciation by the fixed-rate method 8. Reducing Balance Method 9. Stock Evaluation 10. Working Capital and Liquidity 11. Accounting Principles and Window Dressing 12. Costing and Management Accounting 13. Investors and the Corporate Life Cycle 14. Investment Appraisal: Average Rate of Return 15. Investment Appraisal: Payback Method 16. Investment Appraisal: Net Present Value 17. Investment Appraisal: Internal Rate of Return 18. Profitability Ratios 19. Liquidity Ratios 20. Efficiency and shareholder ratios 22. Gearing and Risk 23. Net Asset Value Economics MARKETS & MARKET FAILURE 1. The economic problem 2. Productive and allocative efficiency 3. Money and exchange 4. Price determination 5. The money market 6. Introduction to the labour market 7. The determinants of demand 8. Supply and elasticity of supply 9. Excess supply and excess capacity 10. Elasticity of demand 11. Market structures 12. Income and cross elasticity 13. Market failure 14. Factor immobility 15. Public and private goods 16. Merit and non-merit goods 17. Cost-benefit analysis 18. Competition policy 19. Market failure and government intervention History ANCIENT HISTORY 1. Prehistory of Greece 2. Mycenae, the Heroic Age c.1550—1125 BC 3. The Greek Middle Ages c.1125—c.700 BC 4. The Greek Tyrannies c. 650—510 BC 5. Sparta 6th and 7th centuries BC 6. Athens and Solon 7. The early inhabitants of Italy 8. The Etruscans 9. Early Roman History up to Tarquin GERMANY & EUROPE 1870—1939 1. Social Change from 1870 to 1914 2. Socialism in Europe 1870 to 1914 3. The Balance of Power in Europe 1870 4. Anti Semitism in Europe 1870 to 1914 5. The Structure of Wilhelmine Germany 6. Bismarck and the Alliance System 7. Weltpolitik 8. Colonial Rivalries 9. First and Second Moroccan Crises 10. The First World War triggers 11. The Causes of the First World War 12. Germany and the First World War 13. Military history of the First World War 14. The Treaty of Versailles 15. The Domestic Impact of the First World War 16. The German Revolution 17. The Weimar Republic 18. The Early Years of the Nazi Party 19. The Rise of the Nazi Party 20. The Establishment of the Nazi Dictatorship 21. Nazi Rule in Germany 1934 to 1939 22. The Economics of the Third Reich 23. Appeasement RUSSIA & EUROPE 1855—1953 1. Alexander II and the Great Reforms 2. Imperial Russia under Alexander III 3. Nicholas II and the 1905 revolution 4. Social and economic developments in Russia 5. Russia: the Great war and collapse of Tsarism 6. Provisonal Government & October Revolution 7. The Era of Lenin 8. The Development of Lenin's Thought 9. New Economic Policy and the Rise of Stalin 10. Stalin and the Soviet Union 1924 to 1953 11. Stalin and the Soviet Economy 12. Stalin and International Relations BRITAIN 1914—1936 1. The Great War and Britain 1914—15 2. Britain during the Great War, 1915—16 3. Lloyd George & the Great War, 1916—1918 4. Great Britain after the War, 1918—22 5. British Politics, 1922—25 6. Class Conflict & the National Strike, 1926 7. Britain & International Relations, 1925—29 8. Social Trends in Britain during the 1920s 9. Social Issues during the late 1920s 10. British Politics 1926—29; Election of 1929 11. Britain — the crisis of 1929 12. The Labour Government of 1929—31 13. Britain and economic affairs, 1931—33 14. Britain and Foreign Affairs, 1931—36 15. Social Conditions in Britain during the 1930s Advanced level Mathematics ALGEBRA & GEOMETRY 1. Simultaneous Equations 2. Polynomial Algebra 3. Cartesian Coordinates 4. The equation of the straight line 5. Intersection of lines and curves 6. Remainder and Factor Theorems 7. Functions 8. Quadratic Inequalities 9. Graphs of Inequalities 10. Indices 11. Polynomial Division 12. Velocity-Time Graphs 13. Tally Charts 14. Absolute and relative errors 15. Sequences and Series 16. Arithmetic Progressions 17. Proof by Contradiction 18. Geometric Progressions 19. The Cartesian Equation of the Circle 20. Transformations of graphs 21. Plane Trigonometry 22. Modulus 23. Trigonometric Functions 24. Inverse Trigonometric Functions 25. Linear Inequalities 26. Proportionality 27. Probability 28. Surds 29. Special Triangles 30. Quadratic Polynomials 31. Roots & Coefficients of Quadratics 32. Radian measure 33. Permutations and Combinations 34. Set Theory and Venn Diagrams 35. Sine and cosine rules 36. Elementary Trigonometric Identities 37. Roots and curve sketching 38. Graphs and roots of equations 39. Picards Method 40. Small Angle Approximations 41. Simultaneous equations in three unknowns 42. Linear relations and experimental laws 43. Conditional Probability 44. Pascal's Triangle and the Binomial Theorem 45. Index Equations and Logarithms 46. The Binomial Theorem for Rational Indices 47. Exponential Growth and Decay 48. Exponential and Natural Logarithm 49. Compound Angle Formulas 50. Sinusoidal functions 51. Vector Algebra 52. The Vector Equation of the Straight Line 53. The Scalar Product of Vectors 54. Axiom Systems 55. Introduction to Complex Numbers 56. The algebra of complex numbers 57. Complex Numbers and the Argand plane 58. De Moivres Theorem 59. Eulers formula 60. Further loci of complex numbers 61. Further graph sketching 62. Mathematical Induction 63. Proof of the Binomial Theorem 64. Polar Coordinates 65. Conic sections 66. Partial Fractions 67. First-order linear recurrence relations 68. Summation finite series with standard results 69. Method of differences 70. Trigonometric Equations 72. Series Expansion 73. Lagrange Interpolating Polynomial 74. Error in an interpolating polynomial 75. Abelian groups 76. Geometrical uses of complex numbers 77. Cyclic Groups 78. The Cayley-Hamilton Theorem 2x2 Matrices 79. Cayley Theorem 80. Determinants 81. Isomorphisms 82. Lagrange theorem 83. Properties of groups 84. Group structure 85. Subgroups 86. Homomorphisms 87. Matrix Algebra 88. Determinant and Inverse of a 2x2 matrix 89. Gaussian elimination 90. Matrix representation of Fibonacci numbers 91. Matrix groups 92. Inverse of a 3 x 3 Matrix 93. Singular and non-singular matrices 94. Properties of Matrix Multiplication 95. Induction in Matrix Algebra 96. Properties of Determinants 97. Permutation groups 98. First Isomorphism Theorem for Groups 99. Roots of Polynomials of Degree 3 100. Scalar Triple Product 101. Systems of Linear Equations 102. Matrix Transformations 103. Mappings of complex numbers 104. Cross product of two vectors 105. Vector planes 106. Eigenvalues and Eigenvectors CALCULUS 1. Introduction to the Differential Calculus 2. Stationary points and curve sketching 3. Applications of Differentiation 4. Differentiation from First Principles 5. The Trapezium Method 6. Integration 7. Direct Integration 8. Applications of integration to find areas 9. Graphs of Rational Functions 10. Derivatives of sine and cosine 11. Products, Chains and Quotients 12. Volumes of Revolution 13. Exponential and Logarithmic Functions 14. Integration by Parts 15. Parametric Equations 16. The Integral of 1/x 17. Integration by Substitution 18. Implicit Differentiation 19. Formation of a differential equation 20. Separation of variables 21. Integrals of squares of trig functions 22. Maclaurin Series 23. Techniques of Integration 24. Integrating Factor 25. The Newton-Raphson formula 26. Errors in Numerical Processes 27. Roots and Recurrence Relations 28. Derivatives of Inverse Trig. Functions 29. Second order homogeneous equations 30. Second order inhomogeneous equations 31. Implicit differentiation — second derivative 32. Integrands to inverse trigonometric functions 33. Integrands to logarithmic function 34. Integration of Partial Fractions 35. Logarithms and Implicit Differentiation 36. Implicit differentiation and MaClaurin series 37. Separation of variables by substitution 38. Trigonometric Substitutions for Integrals 39. Truncation Errors 40. Euler and Trapezoidal Method 41. Numerical methods for differential equations 42. Simpson Method 43. Proof of Simpson Formula 44. Richardson Extrapolation 45. Arc length of a curve in Cartesian coordinates 46. Arc length of a curve in Polar coordinates 47. Arc length of a curve: Parametric form 48. Curves in Euclidean space 49. Functions and continuity 50. The gradient of a scalar field 51. The derivatives of the hyperbolic functions 52. Hyperbolic Functions 53. Inverse Hyperbolic Functions 54. Hyperbolic Identities 55. Integrals with inverse hyperbolic functions 56. Reduction formulae 57. Simultaneous differential equations 58. Surface of Revolution 59. Vector differential calculus 60. Scalar Fields and Vector Functions STATISTICS & PROBABILITY 1. Central Tendency: Mean, Median and Mode 2. Standard Deviation 3. Cumulative Frequency 4. Discrete Random Variables 5. Mutually exclusive and independent events 6. The Binomial Distribution 7. The Normal Distribution 8. Standardised Normal Distribution 9. Regression Lines 10. Correlation 11. The Geometric Distribution 12. Hypothesis Testing — Binomial Distribution 13. Index Numbers 14. Time Series Analysis 15. Bayes Theorem 16. Confidence interval mean — known variance 17. The Central Limit Theorem 18. Pearsons product moment correlation 19. Spearmans Rank Correlation Coefficient 20. Hypothesis Testing — Normal Distribution 21. The Poisson Distribution 22. The Normal Approximation to the Binomial 23. The Normal Approximation to the Poisson 24. The Poisson Approximation to the Binomial 25. Type I and type II errors 26. Scalar multiples of a Poisson variable 27. Test for the Mean of a Poisson distribution 28. Random Number Sampling 29. Estimating Population Parameters 30. Random Samples and Sampling Techniques 31. The Concept of a Statistic 32. Hypothesis test for the population variance 33. Central Concepts in Statistics 34. Continuous Probability Distributions 35. Modeling: Chi squared goodness of fit 36. Chi squared test for independence 37. Degrees of Freedom 38. Difference Sample Means Unknown Variance 39. Moment generating functions 40. Probability generating functions 41. Linear Combinations of Random Variables 42. Maximum Likelihood Estimators 43. Wilcoxon signed rank test on median 44. Non-parametric significance tests 45. Single-sample sign test of population median 46. Paired-sample sign test on medians 47. Paired sample t-test for related data 48. Paired sample Wilcoxon signed rank test 49. Difference of two sample means 50. Pooled sample estimate 51. Testing the Sample Mean 52. The Uniform Distribution MECHANICS 1. Velocity-Time and Displacement-Time Graphs 2. Force diagrams 3. Representation of Forces by Vectors 4. Static Equilibrium 5. Equilibrium of coplanar forces 6. Weight and Free Fall 7. Normal Reaction and Friction 8. Newtons First and Second Laws 9. Relative Motion 10. Projectiles 11. Calculus and Kinematics 12. Motion of a Particle: Vector calculus form 13. Work 14. Energy Conversions 15. Gravitational potential and kinetic energy 16. Connected Particles 17. Moments 18. Linear momentum 19. Power 20. Hookes Law 21. Simple Harmonic Motion 22. Simple Harmonic Motion and Springs 23. Calculus, Kinematics in Three Dimensions 24. Sliding, toppling and suspending 25. Impulsive Tensions in Strings 26. Angular Velocity 27. Motion in a Horizontal Circle 28. Centre of Mass of a Uniform Lamina 29. Motion in a Vertical Circle 30. Motion under a Variable Force 31. Conservation of Angular Momentum 32. Centre of Mass of a Composite Body 33. Motion under a central force 34. Centre of Mass of a Uniform Lamina 35. Centre of Mass Uniform Solid of Revolution 36. Equilibrium of Rigid Bodies in Contact 37. Damped Harmonic Motion 38. Moment of Inertia 39. Impulse, elastic collisions in one dimension 40. Parallel and Perpendicular Axis Theorems 41. Motion described in polar coordinates 42. Simple pendulum 43. Compound pendulum 44. Stability and Oscillations 45. Vector calculus 46. Linear Motion of a Body of Variable Mass DISCRETE & DECISION 1. Algorithms 2. Introduction to graph theory 3. Dijkstra algorithm 4. Sorting Algorithms 5. Critical Path Analysis 6. Dynamic Programming 7. Decision Trees 8. The Maximal Flow Problem 9. The Hungarian algorithm 10. Introduction to Linear Programming 11. Simplex Method 12. Matching Problems 13. Game Theory 14. Minimum connector problem 15. Recurrence relations 16. Proofs for linear recurrence relations 17. Simulation by Monte Carlo Methods 18. Travelling and Optimal Salesperson Problems 19. The Travelling Salesperson Problem Philosophy INTRODUCTION TO PHILOSOPHY 1. The problem of evil 2. Introduction to Plato 3. Knowledge, belief and justification 4. Descartes Meditation I 5. Introduction to the problem of universals 6. Introduction to metaethics 7. Subjectivism versus objectivism 8. Aristotle's function argument 9. Natural Law Theory 10. Utilitarianism 11. The Nicomachaen Ethics of Aristotle 12. Virtue Ethics 13. Descartes Meditation II 14. Hume and empiricism 15. The paradox of induction 16. Hume's attack on Descartes 17. The Cosmological Argument 18. The Ontological Argument 19. The Teleological Argument 20. The Argument from religious experience 21. The Moral Argument 22. The argument from illusion 23. Materialism 24. Human Identity Sociology PERSPECTIVES & METHODOLOGY 1. Introduction to Marxism 2. Introduction to Durkheim 3. Weber: classes, status groups and parties 4. Introduction to patriarchy and gender roles 5. Mass culture theory 6. The Frankfurt school STRATIFICATION & DIVERSITY 1. Ethnic groups and discrimination 2. Race, Ethnicity and Nationalism 3. Social Inequality 4. Theories of Racism 5. Class structure 6. Modern Functionalism and Stratification 7. Social Mobility 8. Bottomore: Classes in Modern Britain 9. American exceptionalism ASPECTS OF SOCIETY 1. Definitions of Poverty 2. Theories of Poverty 3. Solutions to Poverty 4. Alienation 5. Leisure 6. Work and Technological Change 7. Conflict and Cooperation at Work 8. Attitudes to Work 9. Unemployment 10. Perspectives on Education 11. Education and Ethnicity 12. Education and Gender 13. The Family and Social Structure 14. The Family and Household Structure 15. Conjugal Roles 16. Marital Breakdown 17. Post War Education in Britain 18. British Social Policy 1945—1990

wrexham foyer

In this document the expression ‘we’ refers to, ClwydAlyn Housing Limited, Tir Tai Limited, PenArian Limited and Tai Elwy Limited, that provides housing and related services across North Wales. Each entity is the controller of its own personal data although data may be processed by other Group members on its behalf This privacy notice sets out how ClwydAlyn collects and uses information about you. Please read this privacy notice carefully to understand how we will use your personal information. If you have any questions or queries in relation to this privacy notice, you can contact our Data Protection Officer at: datacontroller@clwydalyn.co.uk 72 Ffordd William Morgan, St Asaph Business Park, St Asaph, Denbighshire, LL17 0JD 0800 1835757 (freephone from a landline) or 01745 536800 This privacy notice explains: What information we may collect about you How we use your information Contacting you Sharing your information Our legal basis for collecting, holding and using your information Security and storage of your information Your rights 1.What information we may collect about you The information we collect about you depends on why we are dealing with you. For example, if you make a housing application or become one of our tenants, we will need more information from you than if you are merely making an enquiry. We may collect the information about you in the following circumstances: If you call our Contact Centre When you call our contact centre we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness. We record calls for training and monitoring purposes. Additionally, our call handlers will make a record of your call in order to manage your query. We may need to share information with other organisations within or outside ClwydAlyn in order to respond to your call, for example so that we can organise maintenance or repairs or other support. We will usually tell you if it is necessary for us to pass information on to other organisations. If you email us Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. If you make a complaint to us When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. If a complainant doesn’t want information identifying him or her to be disclosed to any person that the complaint is about, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide. If you use our services We hold the details of the people who request and use our services so that we can provide these services and for other closely related purposes. For example, we use information about our service users to develop and improve our services and to make sure we are delivering services to different groups fairly. If you apply for housing or become a tenant, there is certain information that we require in order to process your application and manage your tenancy. If you do not provide us with this information, we will not be able to progress your application. When you visit our websites We automatically collect certain information when you visit one of our websites. Please see Use of Cookies below for more information about this. When you use our customer portal, you are able to view information held in our housing management system, including personal details, account statements, tenancy information, repair history and pay your rent / service charges. Please note that we use a third party provider, Verseone to support our customer portal. Information we receive from others We work closely with other organisations, such as local councils, police forces, voluntary sector organisations, other housing providers and our contractors, and we may receive information about you from them. If you visit our premises We may ask you to sign in and out if you visit staff or residents at our premises. Access is controlled for the purposes of building and occupant security. Access is recorded to assist with fire and other evacuation procedures. Furthermore, your image may be captured on CCTV to monitor and collect visual images for the purpose of security and the prevention and detection of crime. If you use our Wi-Fi or computer to access our IT systems, access and activity may be monitored to prevent misuse of Group property, according to our IS Corporate policies. Job applicants When individuals apply to work for us, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed; it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it. If you are a member of one of our Boards, Committees or Panels We may ask for personal details for managing and statistical purposes. 2.How we use your information We process your personal information primarily in connection with managing our housing services. If you are a tenant, this includes managing your tenancy and dealing with any applications, queries or complaints that you make. Examples of how we use your information include: to confirm your identity to assess your suitability to access any of our services to manage your tenancy, care or support to ensure our properties are appropriately maintained and in accordance with legal obligations, such as periodic gas safety checks to notify you about important changes to our services to let you know about other relevant services, both ours and those of other parties whose products and services we have agreed should be made available to you (see the section below on 'Contacting you' for more information about this) to update and correct our records to carry out statistical and market analyses, including benchmarking exercises, to enable us to understand you better and improve our services, and in accordance with our operating Regulations to develop, test and improve our systems to ensure that content of our website is presented in the most effective manner for you and for your computer to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes to comply with other legal obligations, such as Health and Safety laws or safeguarding vulnerable people We may combine information we receive from other sources with information you give to us for the purposes set out above (depending on the types of information we receive). 3.Contacting you We will use your contact information to send you important information via letters, emails, text messages, or otherwise to telephone you. We may record telephone calls for security and training purposes. We may use the information we hold about you in order to provide you with information about our services which we feel may interest you. You can opt out of receiving marketing communications at any time, although please note that we will continue to send you important messages about your tenancy. If you have changed your mind about being contacted for marketing purposes, please contact our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800 to update your preferences. 4.Sharing your information We do not sell your information to any third party, but in certain limited circumstances we may disclose your personal information to: any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985; and/or other third parties in the following circumstances: if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; in order to enforce or apply our terms and conditions and other agreements; to protect the rights, property, or safety of ClwydAlyn, our customers, or others; to investigate or prevent a crime. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; to obtain any professional advice; and/or with your consent. 5.Our legal basis for collecting, holding and using your information Data protection law sets out various lawful legal bases (or ‘conditions’) which allow us to collect, hold and use your personal information: Where you have entered into a contract or contracts with us, we may need to use your information to provide you with our services. An example of this is where you have a tenancy with us. Where we are under a legal obligation which requires us to process your personal information. For example, notifications of Health and Safety incidents. We will sometimes use your personal information based upon your consent. We will always tell you where this is the case and ask you to agree before we process your information. An example of using your personal information with your consent is publishing your image as part of a photograph on our website. Finally, sometimes it is necessary to process your personal information for the purposes of our own legitimate interests. We will only do so where these interests are not overridden by the interests and fundamental rights or the freedoms of the individuals concerned. An example of this is when we may contact you about your experience of contacting our Customer Services Team or a recent repair to your property. Data protection law recognises certain "special categories" of personal information, which is information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for uniquely identifying a person, information concerning health, and information concerning a person's sex life or sexual orientation. Information about criminal offences and records is placed in a similar category. These special categories of personal information are considered particularly sensitive and so we will only collect and use this information where you have given us your explicit consent or where we consider it necessary to do so. 6.Security and storage of your personal information The information about you that we collect may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We will generally keep personal information about you no longer than is needed for as per our Retention Policy. 7.Your rights You have the right to request from us access to your own personal information. This is sometimes known as a 'subject access request'. You also have the right to ask us not to process your personal data for direct marketing purposes. We will tell you if we intend to use your data for this purpose or if we intend to disclose your information to any third party for this purpose. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800. From 25 May 2018, you will have additional rights to request from us: That any inaccurate information we hold about you is corrected That your information is deleted That we stop using your personal information for certain purposes That your information is provided to you in a portable format That decisions about you are not made by wholly automated means Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request. We will tell you if this is the case. If you choose to make a request to us, we will aim to respond to you within one month. We will not charge a fee for dealing with your request.