Name: Managing and Leading in a Cross-Cultural Environment (£1450 total for this 2-day course for a group of 5-15 Managers/Leaders)
Price: 1450 GBP
Availability: InStock

Bangor

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Course Overview:</span></h1><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Topics:</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Qualities of an Effective Leader</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Leader or Manager?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">That Vision Thing</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Developing Your Team Goals</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Motivation</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What Motivates?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Being Consistently Different</strong>&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Dealing With Difficult Team Members</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Using a simple method of coaching, including action plans.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Three Key Skills of Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at the skills required to be an effective coach.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Instant Results Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Coaching in a hurry!</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Can Do Coaching Practice</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Putting the learning into practice</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Feature:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">By the end of this training you will be able to:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Once after the training you receive course completion certificate from Mangates</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who can Attend?</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Anybody who is interested in learning Effective Skills to Lead a Team.</span></p>

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
We all know an angry face when we see one. Anger is such a universal and powerful emotion that can make you physically and emotionally ill, sap your energy, and poison your relationships or it can motivate you to make needed changes and add vitality to your life. This training program aims to help you adopt a more constructive attitude towards your anger and to more effectively manage anger in others as well. Practical activities and tools will empower those who act out their anger in negative ways to gain better control of their anger and their lives and use it as a tool to motivate and empower them to affirm their integrity or boundaries. The program will encourage participants to look deep inside to explore the roots of their anger and present alternatives to the old ways of thinking and dealing with anger.
Learning Objectives:
By the end of this training course participants will be able to:
Understand both the “Right” skill set and mindset needed to properly manage their anger.
Learn to communicate angry feelings assertively and in ways that will take into account the needs of others.
Adopt a more constructive attitude towards anger and understand the difference between constructive and destructive anger.
Use practical techniques to properly handle anger in others.
Agenda:
Module 1: Anger Anatomy:
Is anger good or bad?
Five famous myths about anger
Having the “Right Mindset” for managing anger
Physical effects of anger
Module 2: The Anger Management Skill Set:
Having the “Right Skill Set” for managing anger.
The 4 deep sources of anger.
The assertive statement to communicate anger.
Rules of assertive behavior.
Module 3: The Anger Management Process:
My personal anger assessment – Self-assessment.
A four-step process to effectively express your anger.
Module 4: Handling Anger in Others:
The importance of listening.
Summarizing and reflecting back on what was said.
Reflecting emotions and reframing statements.
Three-step technique for handling anger in others.
Target Audience:
Anybody who is interested in learning Anger Management Skills.
Prerequisites:
None

Mangates

Anger Management

Anger Management 1 Day Training in Bangor




The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Bangor

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Caernarfon

Anger Management 1 Day Training in Caernarfon
















The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Caernarfon

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.
Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.
Conflict may emerge between managers and their staff, between team members or departments.
Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.
Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.
It is therefore vital to manage conflict constructively.
As a team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.
Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands-on practice on proven frameworks, go through simulations and exercises that will train you to be a highly effective professional and leader, starting day one.
Target Audience:
Anybody who is interested in learning Conflict Management Skills

Learning Objectives:
Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
Role playing to practice techniques and new skills in a safe environment.
Proven best practices for approaching conflict management.
Practices for resolving conflict as a third party mediator.
Scientifically validated frameworks on effective communication in stressful situations.
Transferring your learning back to your work environment using job aids, templates and other resources.
How Will You Benefit?
Build trust and credibility with colleagues and team members
Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
Gain confidence in holding difficult conversations calmly and assertively.
Manage difficult situations proactively.
Increase your effectiveness in managing conflict.
See growth in your overall performance
Agenda:
Science behind workplace conflicts
Understanding Human Behavior
Different Personality Types
Conflict Management Styles
Conflict Management Strategies
Workplace Conflicts
Conflict Resolution Agreements
Working with difficult people
Relationship and reputation management
Certification:
Once after the training we will provide you with the course completion certificate.

Conflict Management

Conflict Management 1 Day Training in Caernarfon

London

<h2>Portfolio Management Skills: In-House Training</h2>
<p>The main purpose of this workshop is to equip and enable people in a portfolio management office and PMO to effectively and efficiently support the Executive Leadership and Operational Management to plan, implement, manage, and evolve portfolio management in their organization. There is a deliberate focus on preparing you to become a strong and effective change advocate for meaningful portfolio management that delivers objective measurements of benefit contribution towards the strategic objectives to lead, manage, and continuously improve portfolio management governance, processes, and frameworks with and through the direction of a portfolio practice, principles, and delivery boards.</p><h3>What you Will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Articulate the benefits of portfolio management</li>
<li>Link the initiatives in an organization with its strategic objectives</li>
<li>Participate in the introduction of portfolio management in an organization</li>
<li>Create or improve the portfolio governance structure</li>
<li>Lead the inventory of ongoing and new initiatives</li>
<li>Assist the executives in the prioritization of initiatives through the use of Multi-criteria Analysis and other selection tools</li>
<li>Support the executives in balancing the portfolio based on the optimal use of resources and priorities</li>
<li>Create a portfolio delivery plan</li>
<li>Define thresholds and variance reporting criteria</li>
<li>Assist the executives and the financial team in the definition of Stage Gate Funding</li>
<li>Lead the Stage Gate reviews</li>
<li>Analyze the benefits that are being realized by the initiatives</li>
</ul><section>
                    <h3>Foundation Concepts</h3><ul><li>Definitions</li><li>Benefits of Portfolio Management</li><li>Objectives of Portfolio Management</li><li>Portfolio Life Cycles</li></ul><h3>Governing the Portfolio</h3><ul><li>Portfolio Governance structure</li><li>Roles and responsibilities</li><li>Initial activities when starting portfolio management</li></ul><h3>Prioritizing Initiatives</h3><ul><li>Prioritize purpose</li><li>Multi-Criteria Analysis</li><li>Analytical Hierarchy Process (AHP)</li><li>Strategic alignment</li></ul><h3>Balancing the Portfolio</h3><ul><li>Allocating resources and budgets</li><li>Communicating decisions of initiatives status</li></ul><h3>Planning the Portfolio</h3><ul><li>Planning review cycles</li><li>Using Stage Gate Funding</li><li>Setting thresholds and variance reporting</li><li>Tool examples</li></ul><h3>Managing the Portfolio Delivery</h3><ul><li>Project and Program Life Cycles</li><li>Stage Gate Reviews</li><li>Loop back to Prioritize, Balance and Plan</li><li>Interaction with the Portfolio Delivery Board</li><li>Project, Program and Functional Managers' roles and responsibilities</li></ul>


                </section>

Portfolio Management Skills: In-House Training
The main purpose of this workshop is to equip and enable people in a portfolio management office and PMO to effectively and efficiently support the Executive Leadership and Operational Management to plan, implement, manage, and evolve portfolio management in their organization. There is a deliberate focus on preparing you to become a strong and effective change advocate for meaningful portfolio management that delivers objective measurements of benefit contribution towards the strategic objectives to lead, manage, and continuously improve portfolio management governance, processes, and frameworks with and through the direction of a portfolio practice, principles, and delivery boards.
What you Will Learn
At the end of this program, you will be able to:
Articulate the benefits of portfolio management
Link the initiatives in an organization with its strategic objectives
Participate in the introduction of portfolio management in an organization
Create or improve the portfolio governance structure
Lead the inventory of ongoing and new initiatives
Assist the executives in the prioritization of initiatives through the use of Multi-criteria Analysis and other selection tools
Support the executives in balancing the portfolio based on the optimal use of resources and priorities
Create a portfolio delivery plan
Define thresholds and variance reporting criteria
Assist the executives and the financial team in the definition of Stage Gate Funding
Lead the Stage Gate reviews
Analyze the benefits that are being realized by the initiatives
Foundation Concepts
Definitions
Benefits of Portfolio Management
Objectives of Portfolio Management
Portfolio Life Cycles
Governing the Portfolio
Portfolio Governance structure
Roles and responsibilities
Initial activities when starting portfolio management
Prioritizing Initiatives
Prioritize purpose
Multi-Criteria Analysis
Analytical Hierarchy Process (AHP)
Strategic alignment
Balancing the Portfolio
Allocating resources and budgets
Communicating decisions of initiatives status
Planning the Portfolio
Planning review cycles
Using Stage Gate Funding
Setting thresholds and variance reporting
Tool examples
Managing the Portfolio Delivery
Project and Program Life Cycles
Stage Gate Reviews
Loop back to Prioritize, Balance and Plan
Interaction with the Portfolio Delivery Board
Project, Program and Functional Managers' roles and responsibilities

IIL Europe Ltd

Management of Portfolios (MoP)

Portfolio Management

Project Leadership

Project Management

Project Management Office (PMO)

Management Skills

Portfolio Management Skills: In-House Training

General Admission

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization.
The Time Management workshop will cover strategies to help participants learn these crucial strategies. You will be given a skill set that includes personal motivation, delegation skills, organization tools, and crisis management. We"ll cover all this and more during this workshop.
Learning Objectives:
After completing this course, the learners will be able to: 
Explore why time management issues arise
Improve ability to plan and prioritize work
The importance of setting clear goals
Minimize wasted time and distractions in the workplace
How to avoid being deflected from your priorities
Self-motivation as a time management tool
Dealing with unexpected events that steal time
Tools and techniques for effective delegation
How to say 'no' to some 'now' requests
Agenda:
Module One: Goal Setting
The Three P"s
S.M.A.R.T. Goals
Prioritizing Your Goals
Visualization
Module Two: Prioritizing Your Time
The 80/20 Rule
The Urgent Versus Important Matrix
Assertiveness
Module Three: Planning Wisely
Creating Your Productivity Journal
Maximizing the Power of Your Productivity Journal
The Glass Jar: Rocks, Pebbles, Sand, and Water
Chunck, Block, and Tackle
Ready, Fire, Aim!
Module Four: Tackling Procrastination
Why We Procrastinate
Nine Ways to Overcome Procrastination
Eat That Frog!
Module Five: Crisis Management
When the Storm Hits
Creating a Plan
Executing the Plan
Lessons Learned
Module Six: Organizing Your Workspace
Declutter
Managing Workflow
Dealing with Email
Using Calendars
Module Seven: Delegating Made Easy
When to Delegate
To Whom Should You Delegate?
How Should You Delegate
Keeping Control
The Importance of Full Acceptance
Module Eight: Setting a Ritual
What is a Ritual?
Ritualizing Sleep, Meals, Exercise
Examples of Rituals
Using Rituals to Maximize Time
Module Nine: Meeting Management
Deciding if a Meeting is Necessary
Using the PAT Approach
Building the Agenda
Keeping Things on Track
Making Sure the Meeting Was Worthwhile
Module Ten: Alternatives to Meetings
Instant Messaging and Chat Rooms
Teleconferencing
Email Lists and Online Groups
Collaborating Applications
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Target Audience:
Anybody who is interested in Learning Time Management Skills

Time Management 1 Day Training in Caernarfon

<h2>Project Contract Management Skills: In-House Training</h2>
 <p>Contracts are a critical part of most large or strategic projects/programs. As such, it is imperative that Project and Program Managers be well versed on basic implications of a contract as well as best practices in contract management. While not as critical a need, anyone involved in projects that involve external relationships should have a healthy appreciation for the power of good contract management.</p>
 <p>The overall goal of the course is to provide knowledge to manage complex contracts in a global environment.</p><h3>What You Will Learn</h3>
 <p>After this program, you will be able to:</p>
 <ul>
 <li>Explain overall project procurement process from a buyer and seller perspective</li>
 <li>Recognize the importance of key contractual terms and how they affect projects</li>
 <li>Evaluate and contribute to the pre-contract documents and processes</li>
 <li>Identify and mitigate common pitfalls throughout the procurement process</li>
 <li>Utilize techniques to administer contracts</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Course structure</li> <li>Course goals and objectives</li> </ul> <h3>Foundation Concepts</h3> <ul> <li>The Importance of Contract Management</li> <li>Terms and Definitions</li> <li>Contract Management Process</li> <li>Legal Systems</li> <li>Codes of Conduct</li> </ul> <h3>Planning</h3> <ul> <li>Business Analysis</li> <li>Procurement Management Plan</li> <li>Procurement Statement of Work (SOW)</li> <li>Common Pitfalls</li> </ul> <h3>Solicit Contract</h3> <ul> <li>Market Analysis</li> <li>Bid documents</li> <li>Sellers' Proposals</li> <li>Pitfalls</li> </ul> <h3>Execute Contract</h3> <ul> <li>Evaluate and Award Contract</li> <li>Negotiate Contract</li> <li>Execute Contract</li> <li>Common Pitfalls</li> </ul> <h3>Deliver the Contract</h3> <ul> <li>Preparing to Deliver</li> <li>Project Plan</li> <li>Risk Management</li> <li>Common Pitfalls</li> </ul> <h3>Administer Contract</h3> <ul> <li>Enabling Contract Management</li> <li>Contract Performance Monitoring and Control</li> <li>Change Management</li> <li>Financial Management / Payment</li> <li>Dispute Management &amp; Resolution</li> <li>Contract Completion and Closure</li> </ul>


                </section>

Project Contract Management Skills: In-House Training
Contracts are a critical part of most large or strategic projects/programs. As such, it is imperative that Project and Program Managers be well versed on basic implications of a contract as well as best practices in contract management. While not as critical a need, anyone involved in projects that involve external relationships should have a healthy appreciation for the power of good contract management.
The overall goal of the course is to provide knowledge to manage complex contracts in a global environment.
What You Will Learn
After this program, you will be able to:
Explain overall project procurement process from a buyer and seller perspective
Recognize the importance of key contractual terms and how they affect projects
Evaluate and contribute to the pre-contract documents and processes
Identify and mitigate common pitfalls throughout the procurement process
Utilize techniques to administer contracts
Getting Started
Introductions
Course structure
Course goals and objectives
Foundation Concepts
The Importance of Contract Management
Terms and Definitions
Contract Management Process
Legal Systems
Codes of Conduct
Planning
Business Analysis
Procurement Management Plan
Procurement Statement of Work (SOW)
Common Pitfalls
Solicit Contract
Market Analysis
Bid documents
Sellers' Proposals
Pitfalls
Execute Contract
Evaluate and Award Contract
Negotiate Contract
Execute Contract
Common Pitfalls
Deliver the Contract
Preparing to Deliver
Project Plan
Risk Management
Common Pitfalls
Administer Contract
Enabling Contract Management
Contract Performance Monitoring and Control
Change Management
Financial Management / Payment
Dispute Management & Resolution
Contract Completion and Closure

Contract Management

Project Management Professional (PMP)

Commercial & Contract Management Certification Program (CCM)

Project Contract Management Skills: In-House Training

<h2>Program Management Skills: In-House Training</h2>
 <p>Program managers coordinate and give oversight to the efforts of marketing groups, project teams, product delivery, maintenance and support, operations and staff from various functional groups, including suppliers, business partners, and other external bodies. The goal is to ensure that proposed business transformation, through the delivery of complex products and processes, is implemented to realize the organization's strategic benefits and objectives, for which the program was selected.</p>
 <p>The goals of this course are twofold: To provide participants with key program management principles and techniques, recognized as best practices, to enable more effective program management; and to leverage core elements of the program management life cycle, processes, tools and techniques, to enable program management effectiveness.</p>
 <p>The participant will learn and apply the principles of program management through discussions, activities, and case study exercises.</p><h3>What You Will Learn</h3>
 <p>At the end of this workshop, you will be able to:</p>
 <ul>
 <li>Maximize the transformational impact of a program according to the business needs</li>
 <li>Explain management principles and techniques and apply them within a program context</li>
 <li>Implement program governance and organization that will produce expected benefits</li>
 <li>Plan for and manage benefit realization, risks, issues, and quality</li>
 <li>Manage component projects' interdependencies that are linked to both program and strategic objectives</li>
 <li>Engage program stakeholders effectively.</li>
 <li>Improve communication and action planning effectiveness for programs in organizations</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Course structure</li> <li>Course goals and objectives</li> </ul> <h3>Foundation Concepts</h3> <ul> <li>Fundamental definitions and concepts</li> <li>Program challenges and benefits</li> <li>Program best practices and success criterion</li> <li>Stakeholder management</li> <li>Governance: program management office and program boards</li> <li>Standard for Program Management overview</li> </ul> <h3>Vision, Leadership, and the Business Case</h3> <ul> <li>What is vision, why, and how?</li> <li>Leadership vs. Management</li> <li>Program business case</li> </ul> <h3>Program Organization and Governance</h3> <ul> <li>Program organization</li> <li>Program governance</li> <li>Program board roles and responsibilities</li> </ul> <h3>Benefits Management</h3> <ul> <li>Benefits explored</li> <li>Benefits management</li> <li>Benefits realization</li> </ul> <h3>Program Management Planning</h3> <ul> <li>Program management plan</li> <li>Program blueprint and roadmap</li> <li>Program component dossier</li> <li>Program tranches</li> <li>Program estimating</li> <li>Program scheduling</li> </ul> <h3>Program Monitoring and Controlling</h3> <ul> <li>Program Control - An Overview</li> <li>Program Monitoring and Controlling</li> <li>Monitoring and Controlling Transition</li> </ul> <h3>Program Risk and Issue Management</h3> <ul> <li>Risk and issue management overview</li> <li>Program risk management</li> <li>Program issue management</li> </ul> <h3>Program Quality Management</h3> <ul> <li>Program quality management overview</li> <li>Program quality management principles</li> </ul> <h3>Program Stakeholder Management</h3> <ul> <li>Stakeholder engagement overview</li> <li>Stakeholder engagement planning</li> <li>EI, trust, communication and stakeholder engagement</li> </ul> <h3>Program Closure and Benefits Sustainment</h3> <ul> <li>Program closure overview</li> <li>Closing the program</li> <li>Program benefits sustainment</li> </ul> <h3>Summary</h3> <ul> <li>What did we learn, and how can we implement this in our work environments?</li> </ul>


                </section>

Program Management Skills: In-House Training
Program managers coordinate and give oversight to the efforts of marketing groups, project teams, product delivery, maintenance and support, operations and staff from various functional groups, including suppliers, business partners, and other external bodies. The goal is to ensure that proposed business transformation, through the delivery of complex products and processes, is implemented to realize the organization's strategic benefits and objectives, for which the program was selected.
The goals of this course are twofold: To provide participants with key program management principles and techniques, recognized as best practices, to enable more effective program management; and to leverage core elements of the program management life cycle, processes, tools and techniques, to enable program management effectiveness.
The participant will learn and apply the principles of program management through discussions, activities, and case study exercises.
What You Will Learn
At the end of this workshop, you will be able to:
Maximize the transformational impact of a program according to the business needs
Explain management principles and techniques and apply them within a program context
Implement program governance and organization that will produce expected benefits
Plan for and manage benefit realization, risks, issues, and quality
Manage component projects' interdependencies that are linked to both program and strategic objectives
Engage program stakeholders effectively.
Improve communication and action planning effectiveness for programs in organizations
Getting Started
Introductions
Course structure
Course goals and objectives
Foundation Concepts
Fundamental definitions and concepts
Program challenges and benefits
Program best practices and success criterion
Stakeholder management
Governance: program management office and program boards
Standard for Program Management overview
Vision, Leadership, and the Business Case
What is vision, why, and how?
Leadership vs. Management
Program business case
Program Organization and Governance
Program organization
Program governance
Program board roles and responsibilities
Benefits Management
Benefits explored
Benefits management
Benefits realization
Program Management Planning
Program management plan
Program blueprint and roadmap
Program component dossier
Program tranches
Program estimating
Program scheduling
Program Monitoring and Controlling
Program Control - An Overview
Program Monitoring and Controlling
Monitoring and Controlling Transition
Program Risk and Issue Management
Risk and issue management overview
Program risk management
Program issue management
Program Quality Management
Program quality management overview
Program quality management principles
Program Stakeholder Management
Stakeholder engagement overview
Stakeholder engagement planning
EI, trust, communication and stakeholder engagement
Program Closure and Benefits Sustainment
Program closure overview
Closing the program
Program benefits sustainment
Summary
What did we learn, and how can we implement this in our work environments?

Performance Management

Programme Manager

Manager Training

Program Management Skills: In-House Training

Time Management 1 Day Training in Bangor

Conflict Management 1 Day Training in Bangor

Edinburgh

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Effective cross-cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">An intensive 3-day training course from one of the leading providers of cross- cultural leadership and management training. Designed for individuals wishing to develop and their skills in managing and leading in a cross-cultural environment.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Introduction</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Created specifically for the cross‐cultural workplace setting and utilising a blend of interactive role play, DVD presentations and case‐study based discussion, the course provides comprehensive skills training for anyone who must manage or lead a cross‐cultural team or employees.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Trainer</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a qualified workplace psychologist with over 30 years experience . Tony has worked in over 40 countries. He is a Certified Employee Assistance Professional (CEAP) and Associate Lecturer at the Aberdeen Business School. He holds degrees in Psychology, Behavioural Sciences and Work‐ place Education and trains throughout the UK, Europe, The Middle East &amp; Asia. Tony has worked with some of the world&rsquo;s leading companies over the past 30 years including; Diageo, Dolphin Energy, DuPont, Gulf Offshore, Halliburton, Hewlett‐Packard, ICI, ING Group, Kuwait Petroleum, Lend Lease, McDonalds, National Australia Bank, PetroChina, Pfizer, Qatar Petroleum, Royal Bank of Scotland, Shell, 3M, Coca Cola and Microsoft. He was also the senior consultant to the Sydney 2000 Olympic Games.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony has also been interviewed in publications as diverse as Rolling Stone and the Reader&rsquo;s Digest. He has appeared on CNN, BBC, Trans‐World Sport and many international television and radio stations.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Course</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The world of business has no borders. Nationalisation, globalisation and the growth of multi‐national corporations introduces challenges which managers and leaders must address. Effective cross‐cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The aims of the course are to explore the meaning and psychology of culture; to understand the impact of culture on management and leadership; to identify the areas in which cultural differences present a challenge in managing and leading employees in a multicultural environment; and finally to become more self ‐aware in cultural understanding, individual biases and assumptions and to understand the implications these have on our work.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">A vital course for any manager or leader work‐ ing in a multi‐cultural environment</li><li fr-original-style="" style="box-sizing: border-box;">Covers the managerial, social and psychological aspects of culture</li><li fr-original-style="" style="box-sizing: border-box;">Develop your cross‐cultural leadership &amp; management skills in a fun and informative environment</li><li fr-original-style="" style="box-sizing: border-box;">Discover best‐practice in diversity management and cross‐cultural communication</li><li fr-original-style="" style="box-sizing: border-box;">Appreciate current business issues related to managing and leading in a cross‐cultural environment</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Comments from previous participants:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo; ...one of the best courses I have ever attended!&rdquo;&ldquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I can&rsquo;t believe how much I learnt. As an experienced expat, I thought I knew it all, this course truly expanded my people management skills&rdquo;&ldquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;...the trainer was excellent and the individual feedback and advice fantastic&rdquo;&ldquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will make me a better HR Manager, I have new skills I can use every day in dealing with all staff globally&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course can be conducted on-site at your location for groups of up to 15 participants</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Objectives</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">By the end of the course, the delegates will be able to:</li><li fr-original-style="" style="box-sizing: border-box;">Illustrate examples of stereotypes and stereotyping</li><li fr-original-style="" style="box-sizing: border-box;">Formulate a business case for cultural diversity in their workplace</li><li fr-original-style="" style="box-sizing: border-box;">List Hofstede&rsquo;s five value dimensions</li><li fr-original-style="" style="box-sizing: border-box;">Explain in his/her own words the meaning of each of the five value dimensions</li><li fr-original-style="" style="box-sizing: border-box;">Evaluate the risks involved in international assignments</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Delegates</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">All supervisors, middle managers , department heads and senior managers</li><li fr-original-style="" style="box-sizing: border-box;">Human resource personnel including HR Business Partners</li><li fr-original-style="" style="box-sizing: border-box;">All staff interested in developing cross‐cultural skills</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Benefits</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Appreciate the importance and meaning of culture</li><li fr-original-style="" style="box-sizing: border-box;">Learn about the psychology of culture</li><li fr-original-style="" style="box-sizing: border-box;">Develop your cross‐cultural leadership &amp; management skills</li><li fr-original-style="" style="box-sizing: border-box;">Discover how to manage and lead diverse employees in a multi‐cultural environment</li><li fr-original-style="" style="box-sizing: border-box;">Appreciate current issues in international business related to managing people</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Course</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Day 1: The Meaning and Psychology of Culture</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Our world today ‐ the importance of demographics</li><li fr-original-style="" style="box-sizing: border-box;">Dimensions of culture</li><li fr-original-style="" style="box-sizing: border-box;">Hofstede&rsquo;s five value dimensions</li><li fr-original-style="" style="box-sizing: border-box;">Workplace and organisational culture</li><li fr-original-style="" style="box-sizing: border-box;">Stereotypes and stereotyping</li><li fr-original-style="" style="box-sizing: border-box;">Cross‐cultural communication</li><li fr-original-style="" style="box-sizing: border-box;">Body‐language and culture</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Day 2: Managing and Leading Diverse Employees</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Developing a global mindset</li><li fr-original-style="" style="box-sizing: border-box;">Culture and strategy</li><li fr-original-style="" style="box-sizing: border-box;">Managing in multi‐national companies</li><li fr-original-style="" style="box-sizing: border-box;">Multi‐cultural teams and teamwork</li><li fr-original-style="" style="box-sizing: border-box;"></li><li fr-original-style="" style="box-sizing: border-box;">International assignments and global career development</li><li fr-original-style="" style="box-sizing: border-box;">Culture shock and global working</li><li fr-original-style="" style="box-sizing: border-box;">Culture and decision‐making</li></ul>

Effective cross-cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives



An intensive 3-day training course from one of the leading providers of cross- cultural leadership and management training. Designed for individuals wishing to develop and their skills in managing and leading in a cross-cultural environment.



Introduction
Created specifically for the cross‐cultural workplace setting and utilising a blend of interactive role play, DVD presentations and case‐study based discussion, the course provides comprehensive skills training for anyone who must manage or lead a cross‐cultural team or employees.
Trainer
The trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a qualified workplace psychologist with over 30 years experience . Tony has worked in over 40 countries. He is a Certified Employee Assistance Professional (CEAP) and Associate Lecturer at the Aberdeen Business School. He holds degrees in Psychology, Behavioural Sciences and Work‐ place Education and trains throughout the UK, Europe, The Middle East & Asia. Tony has worked with some of the world’s leading companies over the past 30 years including; Diageo, Dolphin Energy, DuPont, Gulf Offshore, Halliburton, Hewlett‐Packard, ICI, ING Group, Kuwait Petroleum, Lend Lease, McDonalds, National Australia Bank, PetroChina, Pfizer, Qatar Petroleum, Royal Bank of Scotland, Shell, 3M, Coca Cola and Microsoft. He was also the senior consultant to the Sydney 2000 Olympic Games.
Tony has also been interviewed in publications as diverse as Rolling Stone and the Reader’s Digest. He has appeared on CNN, BBC, Trans‐World Sport and many international television and radio stations.
The Course
The world of business has no borders. Nationalisation, globalisation and the growth of multi‐national corporations introduces challenges which managers and leaders must address. Effective cross‐cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives.
The aims of the course are to explore the meaning and psychology of culture; to understand the impact of culture on management and leadership; to identify the areas in which cultural differences present a challenge in managing and leading employees in a multicultural environment; and finally to become more self ‐aware in cultural understanding, individual biases and assumptions and to understand the implications these have on our work.
A vital course for any manager or leader work‐ ing in a multi‐cultural environment
Covers the managerial, social and psychological aspects of culture
Develop your cross‐cultural leadership & management skills in a fun and informative environment
Discover best‐practice in diversity management and cross‐cultural communication
Appreciate current business issues related to managing and leading in a cross‐cultural environment



Comments from previous participants:
“ ...one of the best courses I have ever attended!”“
I can’t believe how much I learnt. As an experienced expat, I thought I knew it all, this course truly expanded my people management skills”“
“...the trainer was excellent and the individual feedback and advice fantastic”“
This course will make me a better HR Manager, I have new skills I can use every day in dealing with all staff globally”
 



This course can be conducted on-site at your location for groups of up to 15 participants
The Objectives
By the end of the course, the delegates will be able to:
Illustrate examples of stereotypes and stereotyping
Formulate a business case for cultural diversity in their workplace
List Hofstede’s five value dimensions
Explain in his/her own words the meaning of each of the five value dimensions
Evaluate the risks involved in international assignments
The Delegates
All supervisors, middle managers , department heads and senior managers
Human resource personnel including HR Business Partners
All staff interested in developing cross‐cultural skills
The Benefits
Appreciate the importance and meaning of culture
Learn about the psychology of culture
Develop your cross‐cultural leadership & management skills
Discover how to manage and lead diverse employees in a multi‐cultural environment
Appreciate current issues in international business related to managing people


The Course
Day 1: The Meaning and Psychology of Culture
Our world today ‐ the importance of demographics
Dimensions of culture
Hofstede’s five value dimensions
Workplace and organisational culture
Stereotypes and stereotyping
Cross‐cultural communication
Body‐language and culture
Day 2: Managing and Leading Diverse Employees
Developing a global mindset
Culture and strategy
Managing in multi‐national companies
Multi‐cultural teams and teamwork

International assignments and global career development
Culture shock and global working
Culture and decision‐making

Educators providing Management Skills courses in Bangor, County Down

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