Ewen

<h4 fr-original-style="" style="box-sizing: border-box;"></h4>
<h4 fr-original-style="" style="box-sizing: border-box;">Launch your Detailing Career.</h4>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Are you looking to launch a detailing career and need to start on the right foot?</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Level One is ideal for those just about to enter the detailing industry, or those who wish to reset, update and refresh their skills. The aim is to teach you the foundations of vehicle care from assessment up to entry-level machine polishing, to have a successful and reputable business from the very start. Business practices and health and safety are explored covering areas such as pricing, marketing, target clientele, SDS and environmental conformity.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is much more than just a &#39;how to wash a car&#39;. It gives your new detailing business the best possible start, optimising it for success and backed with a resource for any issues you may encounter. Complete course guide book, ongoing support and certification exam fee are all included in the cost.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Level 1 Course is available as either this standard vehicle course or alternatively a motorbike-focused course. You can also book the <span fr-original-style="" style="box-sizing: border-box;">Level 1 + Motorbike</span> course as a bolt-on day, if you wish to cover both aspects and open your target market even further.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Available start dates are highlighted in the calendar below, all days are one-to-one so can be booked to suit your schedule.</p><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The aim of Level One is ideal for those just about to, or have recently entered the detailing industry, or those who wish to reset and refresh their skills. the aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Level 1 Course is available as either a car or motorcycle course. Alternatively, candidates can book an additional day on Motorcycle Detailing as a bolt-on to an automotive Level 1 Course here.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Modules covered on the course are:</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Washing stages</li>
<li fr-original-style="" style="box-sizing: border-box;">Wash media</li>
<li fr-original-style="" style="box-sizing: border-box;">Environmental considerations</li>
<li fr-original-style="" style="box-sizing: border-box;">Drying methods</li>
<li fr-original-style="" style="box-sizing: border-box;">Bonded contamination and its removal</li>
<li fr-original-style="" style="box-sizing: border-box;">Wheel care and maintenance</li>
<li fr-original-style="" style="box-sizing: border-box;">Glass and hard surfaces</li>
<li fr-original-style="" style="box-sizing: border-box;">Engine bay cleaning</li>
<li fr-original-style="" style="box-sizing: border-box;">Vulnerable surfaces</li>
<li fr-original-style="" style="box-sizing: border-box;">Efficiency and process</li>
<li fr-original-style="" style="box-sizing: border-box;">PPE and safety</li>
<li fr-original-style="" style="box-sizing: border-box;">Clothing and working practices</li>
<li fr-original-style="" style="box-sizing: border-box;">Risk assessment</li>
<li fr-original-style="" style="box-sizing: border-box;">Chemical knowledge</li>
<li fr-original-style="" style="box-sizing: border-box;">Van set-ups</li>
<li fr-original-style="" style="box-sizing: border-box;">Interior detailing</li>
<li fr-original-style="" style="box-sizing: border-box;">Leather and soft surface care</li>
<li fr-original-style="" style="box-sizing: border-box;">Fillers/glazing</li>
<li fr-original-style="" style="box-sizing: border-box;">Dual action machine polishers intro</li>
<li fr-original-style="" style="box-sizing: border-box;">Minor defect identification</li>
<li fr-original-style="" style="box-sizing: border-box;">Paint types</li>
<li fr-original-style="" style="box-sizing: border-box;">LSPs</li>
<li fr-original-style="" style="box-sizing: border-box;">Final presentation</li>
<li fr-original-style="" style="box-sizing: border-box;">Marketing</li>
<li fr-original-style="" style="box-sizing: border-box;">Conflict resolution and customer care</li>
<li fr-original-style="" style="box-sizing: border-box;">Financing</li>
<li fr-original-style="" style="box-sizing: border-box;">Insurance</li>
<li fr-original-style="" style="box-sizing: border-box;">Pricing and quotes</li>
<li fr-original-style="" style="box-sizing: border-box;">Business Administration</li>
<li fr-original-style="" style="box-sizing: border-box;">Memberships</li>
<li fr-original-style="" style="box-sizing: border-box;">Social Media</li>
<li fr-original-style="" style="box-sizing: border-box;">Manual handling</li>
<li fr-original-style="" style="box-sizing: border-box;">Safe working practices</li>
<li fr-original-style="" style="box-sizing: border-box;">Pre-work inspection</li>
</ul>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All levels are accompanied by a full course booklet to jog your memory when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over 3 months to cement the knowledge. There is then a short externally assessed exam before the optional commencement of Level Two, to ensure there are no weak areas. After which the Level One accreditation is awarded and you can either progress or choose to practice the skills gained with ongoing support.</p>
</div><table fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Course Length</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3 Days (0930 - 1600)</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Group Size</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">One-to-One</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Location</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Experience / Qualification</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Open to all</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Refreshments or Lunch</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Refreshments included</p>
</td></tr></tbody></table>

Launch your Detailing Career.
Are you looking to launch a detailing career and need to start on the right foot?
Level One is ideal for those just about to enter the detailing industry, or those who wish to reset, update and refresh their skills. The aim is to teach you the foundations of vehicle care from assessment up to entry-level machine polishing, to have a successful and reputable business from the very start. Business practices and health and safety are explored covering areas such as pricing, marketing, target clientele, SDS and environmental conformity.
This is much more than just a 'how to wash a car'. It gives your new detailing business the best possible start, optimising it for success and backed with a resource for any issues you may encounter. Complete course guide book, ongoing support and certification exam fee are all included in the cost.
The Level 1 Course is available as either this standard vehicle course or alternatively a motorbike-focused course. You can also book the Level 1 + Motorbike course as a bolt-on day, if you wish to cover both aspects and open your target market even further.
 
Available start dates are highlighted in the calendar below, all days are one-to-one so can be booked to suit your schedule.
The aim of Level One is ideal for those just about to, or have recently entered the detailing industry, or those who wish to reset and refresh their skills. the aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity.
The Level 1 Course is available as either a car or motorcycle course. Alternatively, candidates can book an additional day on Motorcycle Detailing as a bolt-on to an automotive Level 1 Course here.
Modules covered on the course are:
Washing stages
Wash media
Environmental considerations
Drying methods
Bonded contamination and its removal
Wheel care and maintenance
Glass and hard surfaces
Engine bay cleaning
Vulnerable surfaces
Efficiency and process
PPE and safety
Clothing and working practices
Risk assessment
Chemical knowledge
Van set-ups
Interior detailing
Leather and soft surface care
Fillers/glazing
Dual action machine polishers intro
Minor defect identification
Paint types
LSPs
Final presentation
Marketing
Conflict resolution and customer care
Financing
Insurance
Pricing and quotes
Business Administration
Memberships
Social Media
Manual handling
Safe working practices
Pre-work inspection
All levels are accompanied by a full course booklet to jog your memory when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over 3 months to cement the knowledge. There is then a short externally assessed exam before the optional commencement of Level Two, to ensure there are no weak areas. After which the Level One accreditation is awarded and you can either progress or choose to practice the skills gained with ongoing support.
Course Length	3 Days (0930 - 1600)
Group Size	One-to-One
Location	UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY
Experience / Qualification	Open to all
Refreshments or Lunch	Refreshments included

Uk Detailing Academy

Detailing

Legal Practice Course (LPC)

C1 Licence

Professional Skills Course (PSC)

FA Level 1

Trainers Course

Level 1 Detailing Course

General Admission

<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Launch your Detailing Career.</strong>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Level One Motorbike is ideal for those just about to enter the detailing industry, or those who wish to reset, update and refresh their skills. The aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view for a new detailing career, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual-action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, target clientele, SDS and environmental conformity. This is much more than just a &#39;how to wash a vehicle&#39; course, and gives your business the best possible start, optimising it for success.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The aim of Level One Motorbike is ideal for those just about to, or have recently entered the motorbike detailing industry, or those who wish to reset and refresh their skills with a focus exclusively on motorbikes. The aim is to familiarise the candidate with the processes and maintenance of two-wheeled vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual-action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Level 1 Course is available as a motorbike focused, or alternatively our standard vehicle course. Alternatively, candidates can book an additional day on Motorcycle Detailing as a bolt-on to an automotive Level 1 Course here if they would like to learn both sets of skills.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Along the way topics covered will be:</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Washing stages</li>
<li fr-original-style="" style="box-sizing: border-box;">Wash media</li>
<li fr-original-style="" style="box-sizing: border-box;">Environmental considerations</li>
<li fr-original-style="" style="box-sizing: border-box;">Drying methods</li>
<li fr-original-style="" style="box-sizing: border-box;">Bonded contamination and its removal</li>
<li fr-original-style="" style="box-sizing: border-box;">Wheel care and maintenance</li>
<li fr-original-style="" style="box-sizing: border-box;">Glass and hard surfaces</li>
<li fr-original-style="" style="box-sizing: border-box;">Engine bay cleaning</li>
<li fr-original-style="" style="box-sizing: border-box;">Vulnerable surfaces</li>
<li fr-original-style="" style="box-sizing: border-box;">Efficiency and process</li>
<li fr-original-style="" style="box-sizing: border-box;">PPE and safety</li>
<li fr-original-style="" style="box-sizing: border-box;">Clothing and working practices</li>
<li fr-original-style="" style="box-sizing: border-box;">Risk assessment</li>
<li fr-original-style="" style="box-sizing: border-box;">Chemical knowledge</li>
<li fr-original-style="" style="box-sizing: border-box;">Van set-ups</li>
<li fr-original-style="" style="box-sizing: border-box;">Interior detailing</li>
<li fr-original-style="" style="box-sizing: border-box;">Leather and soft surface care</li>
<li fr-original-style="" style="box-sizing: border-box;">Fillers/glazing</li>
<li fr-original-style="" style="box-sizing: border-box;">Dual action machine polishers intro</li>
<li fr-original-style="" style="box-sizing: border-box;">Minor defect identification</li>
<li fr-original-style="" style="box-sizing: border-box;">Paint types</li>
<li fr-original-style="" style="box-sizing: border-box;">LSPs</li>
<li fr-original-style="" style="box-sizing: border-box;">Final presentation</li>
<li fr-original-style="" style="box-sizing: border-box;">Marketing</li>
<li fr-original-style="" style="box-sizing: border-box;">Conflict resolution and customer care</li>
<li fr-original-style="" style="box-sizing: border-box;">Financing</li>
<li fr-original-style="" style="box-sizing: border-box;">Insurance</li>
<li fr-original-style="" style="box-sizing: border-box;">Pricing and quotes</li>
<li fr-original-style="" style="box-sizing: border-box;">Business Administration</li>
<li fr-original-style="" style="box-sizing: border-box;">Memberships</li>
<li fr-original-style="" style="box-sizing: border-box;">Social Media</li>
<li fr-original-style="" style="box-sizing: border-box;">Manual handling</li>
<li fr-original-style="" style="box-sizing: border-box;">Safe working practices</li>
<li fr-original-style="" style="box-sizing: border-box;">Pre-work inspection</li>
</ul>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All levels are accompanied by a full course booklet to jog your memory when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over the period of 3 months to cement the knowledge. There is then a short externally assessed exam prior to the optional commencement of Level Two, to ensure there are no weak areas. After which the Level One accreditation is awarded and you can either progress or choose to practice the skills gained with ongoing support.</p>
</div><table fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Course Length</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3 Days (0930 - 1600)</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Group Size</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">One-to-One</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Location</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Experience / Qualification</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Open to all</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Refreshments or Lunch</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Refreshments included</p>
</td></tr></tbody></table>

Launch your Detailing Career.
Level One Motorbike is ideal for those just about to enter the detailing industry, or those who wish to reset, update and refresh their skills. The aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view for a new detailing career, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual-action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, target clientele, SDS and environmental conformity. This is much more than just a 'how to wash a vehicle' course, and gives your business the best possible start, optimising it for success.
 
The aim of Level One Motorbike is ideal for those just about to, or have recently entered the motorbike detailing industry, or those who wish to reset and refresh their skills with a focus exclusively on motorbikes. The aim is to familiarise the candidate with the processes and maintenance of two-wheeled vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual-action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity.
The Level 1 Course is available as a motorbike focused, or alternatively our standard vehicle course. Alternatively, candidates can book an additional day on Motorcycle Detailing as a bolt-on to an automotive Level 1 Course here if they would like to learn both sets of skills.
Along the way topics covered will be:
Washing stages
Wash media
Environmental considerations
Drying methods
Bonded contamination and its removal
Wheel care and maintenance
Glass and hard surfaces
Engine bay cleaning
Vulnerable surfaces
Efficiency and process
PPE and safety
Clothing and working practices
Risk assessment
Chemical knowledge
Van set-ups
Interior detailing
Leather and soft surface care
Fillers/glazing
Dual action machine polishers intro
Minor defect identification
Paint types
LSPs
Final presentation
Marketing
Conflict resolution and customer care
Financing
Insurance
Pricing and quotes
Business Administration
Memberships
Social Media
Manual handling
Safe working practices
Pre-work inspection
All levels are accompanied by a full course booklet to jog your memory when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over the period of 3 months to cement the knowledge. There is then a short externally assessed exam prior to the optional commencement of Level Two, to ensure there are no weak areas. After which the Level One accreditation is awarded and you can either progress or choose to practice the skills gained with ongoing support.
Course Length	3 Days (0930 - 1600)
Group Size	One-to-One
Location	UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY
Experience / Qualification	Open to all
Refreshments or Lunch	Refreshments included

Motorcycle Licence

Motorcycle Mechanic

Motorcycle Maintenance

Level 1 Motorbike Detailing Course

Loughborough

<div>
		

		<div>
			
			<p>All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement. </p>
			<div><i></i> 3 x 4 Hour Sessions</div>
			<div><i></i>  £667.50 incl. VAT</div>
			
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement. Policies and procedures help organizations to commit themselves explicitly to the development of a culture that recognises the importance of quality, and quality assurance, in their work. To achieve this, institutions should develop and implement a strategy for the continuous enhancement of quality. This program explains how.<br /></span></h4>
<p> </p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £2,617.50 Plus VAT</strong></p>
<p> </p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3><b>Phased Approach </b></h3>
<p>This virtual course consists of three sessions of 4 hours each. We recommend a phased approach with an interval of at least one week between sessions. These intervals are used to apply the ideas acquired during each session in each participant's normal work. This ensures that the progression from theory to practice is realized.</p>
<h3><b>Session Recording</b></h3>
<p>This courses uses (Zoom or WebEx) online technology. Full instructions will be given to facilitate easy access. Participants will receive PowerPoint slides, a guide to writing policies and procedures and, if requested, a recording of each session is available to download for one month after each session. Once downloaded, however, you can keep and review the content as often as required. Participants will be invited to join a secure LinkedIn Group where they will have access to course materials, share materials and have their questions answered.</p>
<h3><b>Course Objectives </b></h3>
<ul>
<li>Identify the necessity for having good organizational policies and procedures.</li>
<li>Understand the differences between 'policies' and 'procedures'.</li>
<li>Understand the link between an organization's values, and its policies and procedures.</li>
<li>Learn the process of writing clear policies and procedures.</li>
<li>Examine writing formats and writing styles.</li>
<li>Practice writing clear, effective, policies and procedures.</li>
<li>Understand the necessity of regularly updating, reviewing, and revising our organization's policies and procedures.</li>
</ul>
<h3><b>Course Content </b></h3>
<h4><b>Session 1: Introduction to the Program (4 hours) </b></h4>
<ul>
<li>How we will work together virtually.</li>
<li>Why write policies and procedures? When are they needed?</li>
<li>Who (should) develop guidelines for writing and using policies and procedures?</li>
<li>The difference between policies, procedures and processes.</li>
<li>How policies and procedures relate to the achievement of strategic goals and organisational values.</li>
</ul>
<h4><b>Session 2: Documentation Hierarchy (4 Hours) </b></h4>
<ul>
<li>Documentation hierarchy: policies, procedures, work instructions and records. </li>
<li>Writing a policy (clearly and concisely).</li>
<li>Writing a procedure (clearly and concisely).</li>
<li>Process mapping.</li>
<li>How much documentation is enough when writing a procedure?</li>
<li>Writing a work instruction.</li>
</ul>
<h4><b>Session 3: How to Ensure Policies and Procedures Stay Current? (4 Hours)</b></h4>
<ul>
<li>Policy and procedure administrator.</li>
<li>Document control.</li>
<li>Approval process.</li>
<li>Distribution and sign off.</li>
<li>Regular update review.  </li>
</ul>
<p></p>

All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement. 
3 x 4 Hour Sessions £667.50 incl. VAT
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Description

All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement. Policies and procedures help organizations to commit themselves explicitly to the development of a culture that recognises the importance of quality, and quality assurance, in their work. To achieve this, institutions should develop and implement a strategy for the continuous enhancement of quality. This program explains how.
 
Available as private Face to Face and virtual sessions (max 12 delegates) - £2,617.50 Plus VAT
 

Modules/Lessons

Phased Approach 
This virtual course consists of three sessions of 4 hours each. We recommend a phased approach with an interval of at least one week between sessions. These intervals are used to apply the ideas acquired during each session in each participant's normal work. This ensures that the progression from theory to practice is realized.
Session Recording
This courses uses (Zoom or WebEx) online technology. Full instructions will be given to facilitate easy access. Participants will receive PowerPoint slides, a guide to writing policies and procedures and, if requested, a recording of each session is available to download for one month after each session. Once downloaded, however, you can keep and review the content as often as required. Participants will be invited to join a secure LinkedIn Group where they will have access to course materials, share materials and have their questions answered.
Course Objectives 
Identify the necessity for having good organizational policies and procedures.
Understand the differences between 'policies' and 'procedures'.
Understand the link between an organization's values, and its policies and procedures.
Learn the process of writing clear policies and procedures.
Examine writing formats and writing styles.
Practice writing clear, effective, policies and procedures.
Understand the necessity of regularly updating, reviewing, and revising our organization's policies and procedures.
Course Content 
Session 1: Introduction to the Program (4 hours)
How we will work together virtually.
Why write policies and procedures? When are they needed?
Who (should) develop guidelines for writing and using policies and procedures?
The difference between policies, procedures and processes.
How policies and procedures relate to the achievement of strategic goals and organisational values.
Session 2: Documentation Hierarchy (4 Hours)
Documentation hierarchy: policies, procedures, work instructions and records.
Writing a policy (clearly and concisely).
Writing a procedure (clearly and concisely).
Process mapping.
How much documentation is enough when writing a procedure?
Writing a work instruction.
Session 3: How to Ensure Policies and Procedures Stay Current? (4 Hours)
Policy and procedure administrator.
Document control.
Approval process.
Distribution and sign off.
Regular update review.


Mpi Learning - Professional Learning And Development Provider

Policy Writing

Continuous Professional Development (CPD)

All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement.

Policy & Procedure Writing

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Launch your Detailing Career</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Combining two of our syllabus levels into a 5-day period, this course has been specially created to accommodate those travelling from further afield, and international detailer training.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">UK Detailing Academy&#39;s recommended syllabus path remains that <em fr-original-style="" style="box-sizing: border-box;">structured learning</em> over a <em fr-original-style="" style="box-sizing: border-box;">longer period</em> remains the most effective way to deliver vocational education. It&#39;s the reason we disagree with supposed one-week &#39;master detailer&#39; courses in principle, there&#39;s just too much information in a short space of time. However, we recognise that, for some, the logistical challenges can be both burdensome and financially off-putting.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">With that in mind, we have taken the decision to introduce an allowance to book Levels One and Two of our detailer syllabus back to back for those travelling long distances to attend. Attendees will still need to complete the coursework and take the online exams for both levels in order to achieve our certification.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information on the syllabus of both courses, please read through the full course description below.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Notes: Mondays are the only start day available online as this is a 5-day course. If you need to start on another day due to travel and run over into the following week, please contact us to discuss. To book this course using Paypal Credit, please contact the office as it exceeds the advertised maximum payment limit, which we can then negotiate.</em></p><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Combining two of our syllabus levels into a 5-day period, this course has been specially listed to accommodate those travelling from further afield and international detailer training.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">UK Detailing Academy&#39;s recommended syllabus path remains that <em fr-original-style="" style="box-sizing: border-box;">structured learning</em> over a <em fr-original-style="" style="box-sizing: border-box;">longer period</em> remains the most effective way to deliver vocational education. It&#39;s the reason we disagree with supposed 5-day &#39;master detailer&#39; courses in principle.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">However, we recognise that for some the logistical challenges can be both burdensome and financially off-putting. With that in mind, we have taken the decision to introduce an allowance to book Levels One and Two of our detailer syllabus back to back for those travelling long distances to attend. Attendees will still need to complete the coursework and take the online exams for both levels in order to achieve our certification.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The aim of <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Level One</strong> is ideal for those just about to, or have recently entered the detailing industry, or those who wish to reset and refresh their skills. the aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Along the way topics covered will be:</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Washing stages</li>
<li fr-original-style="" style="box-sizing: border-box;">Wash media</li>
<li fr-original-style="" style="box-sizing: border-box;">Environmental considerations</li>
<li fr-original-style="" style="box-sizing: border-box;">Drying methods</li>
<li fr-original-style="" style="box-sizing: border-box;">Bonded contamination and its removal</li>
<li fr-original-style="" style="box-sizing: border-box;">Wheel care and maintenance</li>
<li fr-original-style="" style="box-sizing: border-box;">Glass and hard surfaces</li>
<li fr-original-style="" style="box-sizing: border-box;">Engine bay cleaning</li>
<li fr-original-style="" style="box-sizing: border-box;">Vulnerable surfaces</li>
<li fr-original-style="" style="box-sizing: border-box;">Efficiency and process</li>
<li fr-original-style="" style="box-sizing: border-box;">PPE and safety</li>
<li fr-original-style="" style="box-sizing: border-box;">Clothing and working practices</li>
<li fr-original-style="" style="box-sizing: border-box;">Risk assessment</li>
<li fr-original-style="" style="box-sizing: border-box;">Chemical knowledge</li>
<li fr-original-style="" style="box-sizing: border-box;">Van set-ups</li>
<li fr-original-style="" style="box-sizing: border-box;">Interior detailing</li>
<li fr-original-style="" style="box-sizing: border-box;">Leather and soft surface care</li>
<li fr-original-style="" style="box-sizing: border-box;">Fillers/glazing</li>
<li fr-original-style="" style="box-sizing: border-box;">Dual action machine polishers intro</li>
<li fr-original-style="" style="box-sizing: border-box;">Minor defect identification</li>
<li fr-original-style="" style="box-sizing: border-box;">Paint types</li>
<li fr-original-style="" style="box-sizing: border-box;">LSPs</li>
<li fr-original-style="" style="box-sizing: border-box;">Final presentation</li>
<li fr-original-style="" style="box-sizing: border-box;">Marketing</li>
<li fr-original-style="" style="box-sizing: border-box;">Conflict resolution and customer care</li>
<li fr-original-style="" style="box-sizing: border-box;">Financing</li>
<li fr-original-style="" style="box-sizing: border-box;">Insurance</li>
<li fr-original-style="" style="box-sizing: border-box;">Pricing and quotes</li>
<li fr-original-style="" style="box-sizing: border-box;">Business Administration</li>
<li fr-original-style="" style="box-sizing: border-box;">Memberships</li>
<li fr-original-style="" style="box-sizing: border-box;">Social Media</li>
<li fr-original-style="" style="box-sizing: border-box;">Manual handling</li>
<li fr-original-style="" style="box-sizing: border-box;">Safe working practices</li>
<li fr-original-style="" style="box-sizing: border-box;">Pre-work inspection</li>
</ul>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Level 2</strong></p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Following your introduction skills learnt in Level One you will be progressing onto more advanced machine polishing and cleaning techniques. Machines introduced at this level include forced rotation dual action polishers, every inception of Dual action polishers, both in throw and size. We&#39;ll also look at pad types, heavy cutting options and defect identification to assess what can be rectified and how. Interiors are explored in greater depth with higher yield services with dry steam cleaning, odour removal, leather protection and treatment, and stain removal with the associated chemistry.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Pad types<br fr-original-style="" style="box-sizing: border-box;">
&bull; Compound grades<br fr-original-style="" style="box-sizing: border-box;">
&bull; Rubber and plastic protection<br fr-original-style="" style="box-sizing: border-box;">
&bull; Coatings after-care<br fr-original-style="" style="box-sizing: border-box;">
&bull; Polymer and PTFE exterior LSPs<br fr-original-style="" style="box-sizing: border-box;">
&bull; Glass sealants<br fr-original-style="" style="box-sizing: border-box;">
&bull; Troubleshooting<br fr-original-style="" style="box-sizing: border-box;">
&bull; Accreditations<br fr-original-style="" style="box-sizing: border-box;">
&bull; Financial management<br fr-original-style="" style="box-sizing: border-box;">
&bull; Insurance<br fr-original-style="" style="box-sizing: border-box;">
&bull; Marketing<br fr-original-style="" style="box-sizing: border-box;">
&bull; Pricing<br fr-original-style="" style="box-sizing: border-box;">
&bull; Spot Sanding<br fr-original-style="" style="box-sizing: border-box;">
&bull; Targeting your customer base<br fr-original-style="" style="box-sizing: border-box;">
&bull; Safe working practice<br fr-original-style="" style="box-sizing: border-box;">
&bull; Workshop planning<br fr-original-style="" style="box-sizing: border-box;">
&bull; Intermediate chemical knowledge<br fr-original-style="" style="box-sizing: border-box;">
&bull; Efficiency and time management<br fr-original-style="" style="box-sizing: border-box;">
&bull; Matt finishes<br fr-original-style="" style="box-sizing: border-box;">
&bull; Environmental considerations<br fr-original-style="" style="box-sizing: border-box;">
&bull; Advanced cleaner chemistry<br fr-original-style="" style="box-sizing: border-box;">
&bull; Bonded overspray and concrete<br fr-original-style="" style="box-sizing: border-box;">
&bull; LSPs<br fr-original-style="" style="box-sizing: border-box;">
&bull; Engine bay detailing<br fr-original-style="" style="box-sizing: border-box;">
&bull; Plastic trim restoration<br fr-original-style="" style="box-sizing: border-box;">
&bull; Odour removal<br fr-original-style="" style="box-sizing: border-box;">
&bull; Steam cleaning<br fr-original-style="" style="box-sizing: border-box;">
&bull; Stain removal &amp; chemical principles<br fr-original-style="" style="box-sizing: border-box;">
&bull; Fabric and leather protection<br fr-original-style="" style="box-sizing: border-box;">
&bull; Paint types and their principles<br fr-original-style="" style="box-sizing: border-box;">
&bull; Long and short throw DA machines<br fr-original-style="" style="box-sizing: border-box;">
&bull; Forced action machines<br fr-original-style="" style="box-sizing: border-box;">
&bull; Lighting<br fr-original-style="" style="box-sizing: border-box;">
&bull; Defect identification</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All levels are accompanied by a full course booklet to revisit topics covered when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over the period of 3 months to cement the knowledge. There is then an externally assessed online exam, to ensure there are no weaker/problem areas and to assess the candidate&#39;s knowledge. After which the Level One and Two accreditations are awarded and you can either progress or choose to practice the skills gained with ongoing support.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We would again stress that, if able to attend both courses separately, candidates are likely to better retain the information delivered. However, if logistics are a challenge, then this is the ideal course to get your detailing career started.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p>
</div><table fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Course Length</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3 Days (0930 - 1600)</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Group Size</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">One-to-One</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Location</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Experience / Qualification</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Open to all</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Refreshments or Lunch</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Refreshments included</p>
</td></tr></tbody></table>

Launch your Detailing Career
Combining two of our syllabus levels into a 5-day period, this course has been specially created to accommodate those travelling from further afield, and international detailer training.
UK Detailing Academy's recommended syllabus path remains that structured learning over a longer period remains the most effective way to deliver vocational education. It's the reason we disagree with supposed one-week 'master detailer' courses in principle, there's just too much information in a short space of time. However, we recognise that, for some, the logistical challenges can be both burdensome and financially off-putting.
With that in mind, we have taken the decision to introduce an allowance to book Levels One and Two of our detailer syllabus back to back for those travelling long distances to attend. Attendees will still need to complete the coursework and take the online exams for both levels in order to achieve our certification.
For more information on the syllabus of both courses, please read through the full course description below.
Notes: Mondays are the only start day available online as this is a 5-day course. If you need to start on another day due to travel and run over into the following week, please contact us to discuss. To book this course using Paypal Credit, please contact the office as it exceeds the advertised maximum payment limit, which we can then negotiate.
Combining two of our syllabus levels into a 5-day period, this course has been specially listed to accommodate those travelling from further afield and international detailer training.
UK Detailing Academy's recommended syllabus path remains that structured learning over a longer period remains the most effective way to deliver vocational education. It's the reason we disagree with supposed 5-day 'master detailer' courses in principle.
However, we recognise that for some the logistical challenges can be both burdensome and financially off-putting. With that in mind, we have taken the decision to introduce an allowance to book Levels One and Two of our detailer syllabus back to back for those travelling long distances to attend. Attendees will still need to complete the coursework and take the online exams for both levels in order to achieve our certification.
 
The aim of Level One is ideal for those just about to, or have recently entered the detailing industry, or those who wish to reset and refresh their skills. the aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity.
Along the way topics covered will be:
Washing stages
Wash media
Environmental considerations
Drying methods
Bonded contamination and its removal
Wheel care and maintenance
Glass and hard surfaces
Engine bay cleaning
Vulnerable surfaces
Efficiency and process
PPE and safety
Clothing and working practices
Risk assessment
Chemical knowledge
Van set-ups
Interior detailing
Leather and soft surface care
Fillers/glazing
Dual action machine polishers intro
Minor defect identification
Paint types
LSPs
Final presentation
Marketing
Conflict resolution and customer care
Financing
Insurance
Pricing and quotes
Business Administration
Memberships
Social Media
Manual handling
Safe working practices
Pre-work inspection
Level 2
Following your introduction skills learnt in Level One you will be progressing onto more advanced machine polishing and cleaning techniques. Machines introduced at this level include forced rotation dual action polishers, every inception of Dual action polishers, both in throw and size. We'll also look at pad types, heavy cutting options and defect identification to assess what can be rectified and how. Interiors are explored in greater depth with higher yield services with dry steam cleaning, odour removal, leather protection and treatment, and stain removal with the associated chemistry.
• Pad types

• Compound grades

• Rubber and plastic protection

• Coatings after-care

• Polymer and PTFE exterior LSPs

• Glass sealants

• Troubleshooting

• Accreditations

• Financial management

• Insurance

• Marketing

• Pricing

• Spot Sanding

• Targeting your customer base

• Safe working practice

• Workshop planning

• Intermediate chemical knowledge

• Efficiency and time management

• Matt finishes

• Environmental considerations

• Advanced cleaner chemistry

• Bonded overspray and concrete

• LSPs

• Engine bay detailing

• Plastic trim restoration

• Odour removal

• Steam cleaning

• Stain removal & chemical principles

• Fabric and leather protection

• Paint types and their principles

• Long and short throw DA machines

• Forced action machines

• Lighting

• Defect identification
All levels are accompanied by a full course booklet to revisit topics covered when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over the period of 3 months to cement the knowledge. There is then an externally assessed online exam, to ensure there are no weaker/problem areas and to assess the candidate's knowledge. After which the Level One and Two accreditations are awarded and you can either progress or choose to practice the skills gained with ongoing support.
We would again stress that, if able to attend both courses separately, candidates are likely to better retain the information delivered. However, if logistics are a challenge, then this is the ideal course to get your detailing career started.
 
Course Length	3 Days (0930 - 1600)
Group Size	One-to-One
Location	UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY
Experience / Qualification	Open to all
Refreshments or Lunch	Refreshments included

City & Guilds

Level 1 & 2 Intensive Detailing Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Launch your Detailing Career on all vehicle types</strong></p>
 
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Level One + Motorbike is ideal for those just starting a detailing career, about to enter the detailing industry, or those who wish to reset, update, and refresh their skills, with the addition of a day spent exclusively on motorcycle detailing. The aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual-action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Level 1 Course comes bundled with our One-Day Motorbike extension course at a discounted rate to the bolt-on in isolation, perfect to give you all the knowledge you need to complete a full detail on a motorcycle, including use of paddock stands, fairing removal, mechanical areas, and much more. Alternatively, Level 1 candidates can later book the Learn2 Motorcycle Detailing 1 Day course as a bolt-on, to complete at another suitable time.</p><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The aim of Level One is ideal for those just about to, or have recently entered the detailing industry, or those who wish to reset and refresh their skills, with the addition of a day spent exclusively on motorcycle detailing.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual action machine polishers over the course of 3 days of intense training. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Level 1 Course comes bundled with our one-day motorbike extension course, perfect to give you all the knowledge you need to complete a full detail on a motorcycle, including the use of paddock stands, fairing removal, mechanical areas, and much more. alternatively, candidates can book the Learn2 Motorcycle Detailing 1 Day course as a bolt-on to an automotive Level 1 Course to complete at another suitable time.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Along the way, in addition to the motorcycle training, topics covered will be:</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Washing stages</li>
<li fr-original-style="" style="box-sizing: border-box;">Wash media</li>
<li fr-original-style="" style="box-sizing: border-box;">Environmental considerations</li>
<li fr-original-style="" style="box-sizing: border-box;">Drying methods</li>
<li fr-original-style="" style="box-sizing: border-box;">Bonded contamination and its removal</li>
<li fr-original-style="" style="box-sizing: border-box;">Wheel care and maintenance</li>
<li fr-original-style="" style="box-sizing: border-box;">Glass and hard surfaces</li>
<li fr-original-style="" style="box-sizing: border-box;">Engine bay cleaning</li>
<li fr-original-style="" style="box-sizing: border-box;">Vulnerable surfaces</li>
<li fr-original-style="" style="box-sizing: border-box;">Efficiency and process</li>
<li fr-original-style="" style="box-sizing: border-box;">PPE and safety</li>
<li fr-original-style="" style="box-sizing: border-box;">Clothing and working practices</li>
<li fr-original-style="" style="box-sizing: border-box;">Risk assessment</li>
<li fr-original-style="" style="box-sizing: border-box;">Chemical knowledge</li>
<li fr-original-style="" style="box-sizing: border-box;">Van set-ups</li>
<li fr-original-style="" style="box-sizing: border-box;">Interior detailing</li>
<li fr-original-style="" style="box-sizing: border-box;">Leather and soft surface care</li>
<li fr-original-style="" style="box-sizing: border-box;">Fillers/glazing</li>
<li fr-original-style="" style="box-sizing: border-box;">Dual action machine polishers intro</li>
<li fr-original-style="" style="box-sizing: border-box;">Minor defect identification</li>
<li fr-original-style="" style="box-sizing: border-box;">Paint types</li>
<li fr-original-style="" style="box-sizing: border-box;">LSPs</li>
<li fr-original-style="" style="box-sizing: border-box;">Final presentation</li>
<li fr-original-style="" style="box-sizing: border-box;">Marketing</li>
<li fr-original-style="" style="box-sizing: border-box;">Conflict resolution and customer care</li>
<li fr-original-style="" style="box-sizing: border-box;">Financing</li>
<li fr-original-style="" style="box-sizing: border-box;">Insurance</li>
<li fr-original-style="" style="box-sizing: border-box;">Pricing and quotes</li>
<li fr-original-style="" style="box-sizing: border-box;">Business Administration</li>
<li fr-original-style="" style="box-sizing: border-box;">Memberships</li>
<li fr-original-style="" style="box-sizing: border-box;">Social Media</li>
<li fr-original-style="" style="box-sizing: border-box;">Manual handling</li>
<li fr-original-style="" style="box-sizing: border-box;">Safe working practices</li>
<li fr-original-style="" style="box-sizing: border-box;">Pre-work inspection</li>
</ul>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All levels are accompanied by a full course booklet to jog your memory when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over the period of 3 months to cement the knowledge. There is then a short externally assessed exam prior to the optional commencement of Level Two, to ensure there are no weak areas. After which the Level One accreditation is awarded and you can either progress or choose to practice the skills gained with ongoing support.</p>
</div><table fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Course Length</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3 Days (0930 - 1600)</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Group Size</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">One-to-One</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Location</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Experience / Qualification</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Open to all</p>
</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><th fr-original-style="" style="box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221); background: rgb(236, 236, 236);">Refreshments or Lunch</th>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Refreshments included</p>
</td></tr></tbody></table>

Launch your Detailing Career on all vehicle types
Level One + Motorbike is ideal for those just starting a detailing career, about to enter the detailing industry, or those who wish to reset, update, and refresh their skills, with the addition of a day spent exclusively on motorcycle detailing. The aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual-action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity.
This Level 1 Course comes bundled with our One-Day Motorbike extension course at a discounted rate to the bolt-on in isolation, perfect to give you all the knowledge you need to complete a full detail on a motorcycle, including use of paddock stands, fairing removal, mechanical areas, and much more. Alternatively, Level 1 candidates can later book the Learn2 Motorcycle Detailing 1 Day course as a bolt-on, to complete at another suitable time.
The aim of Level One is ideal for those just about to, or have recently entered the detailing industry, or those who wish to reset and refresh their skills, with the addition of a day spent exclusively on motorcycle detailing.
The aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual action machine polishers over the course of 3 days of intense training. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity.
This Level 1 Course comes bundled with our one-day motorbike extension course, perfect to give you all the knowledge you need to complete a full detail on a motorcycle, including the use of paddock stands, fairing removal, mechanical areas, and much more. alternatively, candidates can book the Learn2 Motorcycle Detailing 1 Day course as a bolt-on to an automotive Level 1 Course to complete at another suitable time.
Along the way, in addition to the motorcycle training, topics covered will be:
Washing stages
Wash media
Environmental considerations
Drying methods
Bonded contamination and its removal
Wheel care and maintenance
Glass and hard surfaces
Engine bay cleaning
Vulnerable surfaces
Efficiency and process
PPE and safety
Clothing and working practices
Risk assessment
Chemical knowledge
Van set-ups
Interior detailing
Leather and soft surface care
Fillers/glazing
Dual action machine polishers intro
Minor defect identification
Paint types
LSPs
Final presentation
Marketing
Conflict resolution and customer care
Financing
Insurance
Pricing and quotes
Business Administration
Memberships
Social Media
Manual handling
Safe working practices
Pre-work inspection
All levels are accompanied by a full course booklet to jog your memory when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over the period of 3 months to cement the knowledge. There is then a short externally assessed exam prior to the optional commencement of Level Two, to ensure there are no weak areas. After which the Level One accreditation is awarded and you can either progress or choose to practice the skills gained with ongoing support.
Course Length	3 Days (0930 - 1600)
Group Size	One-to-One
Location	UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY
Experience / Qualification	Open to all
Refreshments or Lunch	Refreshments included

Level 1 Detailing Course + Motorbike Detailing Course

Harpenden

<p>It is important for Officers to understand the roles and responsibilities, processes and procedures involved when working with Elected Members. They also need to appreciate the significance of Elected Members as the decision-makers in local government.</p><p>Officers have a responsibility to work and communicate with Elected Members effectively. This very successful course is designed to help Officers with this.</p><p>Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation.</p>To provide managers with the knowledge and understanding they need to have productive working relationships with Elected Members and provide appropriate support.<p>By the end of the course participants will:</p><ul><li>Understand the roles, responsibilities, processes and procedures in place for working with Elected Members</li><li>Be able to identify the best way to approach potentially sensitive issues</li><li>Understand the skills and behaviours required for working effectively with Members</li><li>Be able to deploy their influencing skills more successfully</li><li>Review their learning and have an action plan to take back and implement at work</li></ul><section>
                    					<p><em>Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation.</em></p>			  <h3>1 Introduction</h3><ul><li>Welcome and introductions</li><li>Objectives and programme overview</li></ul> <h3>2 Working in a political environment</h3><ul><li>What is political awareness?</li><li>Contact and experience with Members</li><li>Importance of the role of Members</li></ul> <h3>3 Why be an Elected Member?</h3><ul><li>Perceptions of what Elected Members are and do</li><li>Values of Members and their motivations for doing what they do</li></ul> <h3>4 Political decision-making in local government</h3><ul><li>Current challenges and drivers affecting the organisation / the council</li><li>Roles and responsibilities of Officers and Members</li><li>Centrality of Members' strategic role</li></ul> <h3>5 (Option) A day in the life of an Elected Member</h3><ul><li><em>An Elected Member gives a talk about what they do</em></li><li></li></ul> <h3>6 Having a beneficial relationship between Officers and Members</h3> <h3>7 Member / Officer communication</h3><ul><li>Discussion of the formal processes, service procedures, etc (whether enshrined in a protocol, Memorandum of Understanding, etc)</li><li>Response times and requirements</li><li>Procedures required by Heads of Service [if appropriate]</li></ul> <h3>8 Influencing styles and strategies</h3><ul><li>Different forms of power and how they impact</li><li>Developing an appropriate 'influencing style'</li><li>Exploring strategies for improving communication and influencing at work</li></ul> <h3>9 Review and evaluation</h3><ul><li>Review and evaluation of learning</li><li>Personal action plans</li></ul> 


                </section>

It is important for Officers to understand the roles and responsibilities, processes and procedures involved when working with Elected Members. They also need to appreciate the significance of Elected Members as the decision-makers in local government.
Officers have a responsibility to work and communicate with Elected Members effectively. This very successful course is designed to help Officers with this.
Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation.
To provide managers with the knowledge and understanding they need to have productive working relationships with Elected Members and provide appropriate support.
By the end of the course participants will:
Understand the roles, responsibilities, processes and procedures in place for working with Elected Members
Be able to identify the best way to approach potentially sensitive issues
Understand the skills and behaviours required for working effectively with Members
Be able to deploy their influencing skills more successfully
Review their learning and have an action plan to take back and implement at work
Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation.
1 Introduction
Welcome and introductions
Objectives and programme overview
2 Working in a political environment
What is political awareness?
Contact and experience with Members
Importance of the role of Members
3 Why be an Elected Member?
Perceptions of what Elected Members are and do
Values of Members and their motivations for doing what they do
4 Political decision-making in local government
Current challenges and drivers affecting the organisation / the council
Roles and responsibilities of Officers and Members
Centrality of Members' strategic role
5 (Option) A day in the life of an Elected Member
An Elected Member gives a talk about what they do

6 Having a beneficial relationship between Officers and Members
7 Member / Officer communication
Discussion of the formal processes, service procedures, etc (whether enshrined in a protocol, Memorandum of Understanding, etc)
Response times and requirements
Procedures required by Heads of Service [if appropriate]
8 Influencing styles and strategies
Different forms of power and how they impact
Developing an appropriate 'influencing style'
Exploring strategies for improving communication and influencing at work
9 Review and evaluation
Review and evaluation of learning
Personal action plans

The In House Training Company

Meeting Skills

Counselling Skills

Organisational Skills

Influencing Skills

Working with Elected Members (In-House)

Guardian Angels Training

Online Course Marketing

Online Course Creation

Learning Support Assistant (LSA)

Deck Cadet

cademy support sample course

General admission

<p>This two-day programme gives the key insights and understanding of contracting principles and the impact they have on business and operations. The course is designed for individuals involved in or supporting contracting who want to improve their commercial management skills; individuals in functions such as project management, business development, finance, operations who need practical training in commercial management; general audiences wanting to gain a basic understanding of commercial management.</p><p>This is an assessed programme, leading to the International Association for Contracts &amp; Commercial Management (IACCM)'s coveted Contract and Commercial Management Associate (CCMA) qualification.</p>The programme addresses 31 different subject areas, across the five stages of the contracting process.<p>By the end of the course the participants will be able, among other things, to:</p><ul><li>Develop robust contract plans, including scope of work and award strategies</li><li>Conduct effective contracting activities, including ITT, RFP, negotiated outcomes</li><li>Negotiate effectively with key stakeholders, making use of the key skills of persuading and influencing and to work with stakeholders to improve outcomes</li><li>Set up and maintain contract management systems</li><li>Take a proactive approach to managing contracts</li><li>Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates</li><li>Develop and monitor appropriate and robust Key Performance Indicators to manage the contractor and facilitate improved performance</li><li>Understand the approvals process and how to develop and present robust propositions</li><li>Make appropriate use of best practice contract management tools, techniques and templates</li></ul><section>
                    <h3>DAY ONE</h3> <h3>1 Introductions</h3><ul><li>Aims</li><li>Objectives</li><li>Plan for the day</li></ul> <h3>2 Commercial context</h3><ul><li>Explaining the contracting context</li><li>Define the key objective</li><li>The importance of contact management</li><li>Impact upon the business</li></ul> <h3>3 Stakeholders</h3><ul><li>How to undertake stakeholder mapping and analysis</li><li>Shared vision concept,</li><li>How to engage with HSE, Finance, Operations</li></ul> <h3>4 Roles and responsibilities</h3><ul><li>Exploring the key roles and responsibilities of contract administrators, HSE, Finance, Divisional managers, etc</li></ul> <h3>5 Initiating the contract cycle</h3><ul><li>Overview of the contracting cycle</li><li>Requirement to tender</li><li>Methods</li><li>Rationale and exceptions</li></ul> <h3>6 Specifications</h3><ul><li>Developing robust scope of works</li><li>Use of performance specifications</li><li>Output based SOW</li></ul> <h3>7 Strategy and award criteria</h3><ul><li>Developing a robust contract strategy</li><li>Award submissions/criteria</li></ul> <h3>8 Managing the tender process</h3><ul><li>Review the pre-qualification process</li><li>Vendor registration rules and processes</li><li>Creation of bidder lists</li><li>Evaluation, short listing, and how to use of the 10CsÂ© model template and app</li></ul> <h3>9 Types of contract</h3><ul><li>Classify the different types of contracts</li><li>Call-offs</li><li>Framework agreement</li><li>Price agreements</li><li>Supply agreements</li></ul> <h3>10 The contract I: price</h3><ul><li>Understanding contract terms</li><li>Methods of compensation</li><li>Lump sum, unit price, cost plus, time and materials, alternative methods</li><li>Cost plus a fee, target cost, gain share contracts</li><li>Advanced payments</li><li>Price escalation clauses</li></ul>  <h3>DAY TWO</h3> <h3>11 Risk</h3><ul><li>How to manage risks</li><li>Risk classification</li><li>Mitigation of contractual risks</li></ul> <h3>12 Contractor relationship management session</h3><ul><li>Effectively managing relationships with contractors,</li><li>Types of relationships</li><li>Driving forces?</li><li>Link between type of contract and style of relationship</li></ul> <h3>13 Disputes</h3><ul><li>Dealing with disputes</li><li>Conflict resolution</li><li>Negotiation</li><li>Mediation</li><li>Arbitration</li></ul> <h3>14 Contract management</h3><ul><li>Measuring and improving contract performance</li><li>Using KPIs and SLAs</li><li>Benchmarking</li><li>Cost controls</li></ul> <h3>15 The contract II: terms and conditions</h3><ul><li>Contract terms and conditions</li><li>Legal aspects</li><li>Drafting special terms</li></ul> <h3>16 Managing claims and variations</h3><ul><li>How to manage contract and works variations orders</li><li>Identifying the causes of variations</li><li>Contractor claims process</li></ul> <h3>17 Completion</h3><ul><li>Contract close-out process</li><li>Acceptance/completion</li><li>Capture the learning/HSE</li><li>Final payments, evaluation of performance</li></ul> <h3>18 Close</h3><ul><li>Review</li><li>Final assessment</li></ul> 


                </section>

This two-day programme gives the key insights and understanding of contracting principles and the impact they have on business and operations. The course is designed for individuals involved in or supporting contracting who want to improve their commercial management skills; individuals in functions such as project management, business development, finance, operations who need practical training in commercial management; general audiences wanting to gain a basic understanding of commercial management.
This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Associate (CCMA) qualification.
The programme addresses 31 different subject areas, across the five stages of the contracting process.
By the end of the course the participants will be able, among other things, to:
Develop robust contract plans, including scope of work and award strategies
Conduct effective contracting activities, including ITT, RFP, negotiated outcomes
Negotiate effectively with key stakeholders, making use of the key skills of persuading and influencing and to work with stakeholders to improve outcomes
Set up and maintain contract management systems
Take a proactive approach to managing contracts
Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates
Develop and monitor appropriate and robust Key Performance Indicators to manage the contractor and facilitate improved performance
Understand the approvals process and how to develop and present robust propositions
Make appropriate use of best practice contract management tools, techniques and templates
DAY ONE
1 Introductions
Aims
Objectives
Plan for the day
2 Commercial context
Explaining the contracting context
Define the key objective
The importance of contact management
Impact upon the business
3 Stakeholders
How to undertake stakeholder mapping and analysis
Shared vision concept,
How to engage with HSE, Finance, Operations
4 Roles and responsibilities
Exploring the key roles and responsibilities of contract administrators, HSE, Finance, Divisional managers, etc
5 Initiating the contract cycle
Overview of the contracting cycle
Requirement to tender
Methods
Rationale and exceptions
6 Specifications
Developing robust scope of works
Use of performance specifications
Output based SOW
7 Strategy and award criteria
Developing a robust contract strategy
Award submissions/criteria
8 Managing the tender process
Review the pre-qualification process
Vendor registration rules and processes
Creation of bidder lists
Evaluation, short listing, and how to use of the 10CsÂ© model template and app
9 Types of contract
Classify the different types of contracts
Call-offs
Framework agreement
Price agreements
Supply agreements
10 The contract I: price
Understanding contract terms
Methods of compensation
Lump sum, unit price, cost plus, time and materials, alternative methods
Cost plus a fee, target cost, gain share contracts
Advanced payments
Price escalation clauses
DAY TWO
11 Risk
How to manage risks
Risk classification
Mitigation of contractual risks
12 Contractor relationship management session
Effectively managing relationships with contractors,
Types of relationships
Driving forces?
Link between type of contract and style of relationship
13 Disputes
Dealing with disputes
Conflict resolution
Negotiation
Mediation
Arbitration
14 Contract management
Measuring and improving contract performance
Using KPIs and SLAs
Benchmarking
Cost controls
15 The contract II: terms and conditions
Contract terms and conditions
Legal aspects
Drafting special terms
16 Managing claims and variations
How to manage contract and works variations orders
Identifying the causes of variations
Contractor claims process
17 Completion
Contract close-out process
Acceptance/completion
Capture the learning/HSE
Final payments, evaluation of performance
18 Close
Review
Final assessment

Commercial Manager

Construction Management

Construction Design & Management (CDM)

Contract Management

Commercial & Contract Management Certification Program (CCM)

Contract management for practitioners (In-House)

<p>Nowadays not only do we rely on our commercial and sales staff to hit that bottom line but we expect our engineers and project teams to play their part too - not only through their engineering and management skills but by behaving in a commercially minded way in their dealings with their counterparts in customer or supplier organisations. This means understanding, amongst other things, the issues surrounding the commencement of work ahead of contract, having a clear contract baseline, recognising the broader implications of contract change, the need for timeliness and the consequences of failing to meet the contracted timetable.</p><p>This practical one-day programme has been designed specifically to give engineers, project staff and others just that understanding. The course is designed principally to provide engineers and project staff with an appreciation of contractual obligations, liabilities, rights and remedies so that they understand the implications of their actions. It is also suitable for business development staff who are negotiating contracts on behalf of the business.</p><p>The main focus of the day is on creating an awareness of when a situation may have commercial implications that would harm an organisation's business interests if not recognised and handled appropriately and how taking a positive but more commercial approach to those situations can lead to a more positive outcome for the business. As well as providing an understanding of the commercial imperatives the day also focuses on specific areas affecting engineers and project staff, such as the recognition and management of change, the risks when working outside the contract and managing delays in contracts. The course identifies the different remedies that may apply according to the reasons for the delay and provides some thoughts on pushing back should such situations arise.</p><p>On completion of this programme the participants will:</p><ul><li>appreciate the need for contractual controls and will have a better understanding of their relevance and how they can be applied, particularly the issues of starting work ahead of contract, implementing changes and inadvertently creating a binding contract by their behaviour;</li><li>have gained an understanding of the terminology and procedural issues pertaining to contracting within a programme; and</li><li>be more commercially aware and better equipped for their roles.</li></ul><section>
                    <h3>1 Basic contract law - bidding and contract formation</h3><ul><li>Purpose of a contract</li><li>Contract formation - the key elements required to create a legally binding agreement</li><li>Completeness and enforceability</li><li>Express and implied terms</li><li>Conditions <em>v</em> warranties</li><li>The use of, and issues arising from, standard forms of sale and purchase</li><li>Use of 'subject to contract'</li><li>Letters of intent</li><li>Authority to commit</li></ul> <h3>2 Change management</h3><ul><li>Recognising changes to a contracted requirement</li><li>Pricing change</li><li>Implementation and management of change</li></ul> <h3>3 Key contracting terms and conditions</h3><em>By the end of this module participants will be able to identify the key principles associated with:</em><ul><li>Pricing</li><li>Getting paid and retaining payment</li><li>Cashflow</li><li>Delivery and acceptance</li><li>Programme delays<ul><li><em>Examining some reasons for non-performance...</em></li><li>Customer failure</li><li>Contractor's failure</li><li>No fault delays</li></ul></li><li><em>... and the consequences of non-performance:</em></li><li><ul><li>Damages claims</li><li>Liquidated damages</li><li><em>Force majeure</em></li><li>Continued performance</li></ul></li><li>Waiver clauses and recent case law</li><li>Use of best/reasonable endeavours</li><li>Contract termination</li></ul> <h3>4 Warranties, indemnities and liability</h3><ul><li>Express and implied warranties</li><li>Limiting liability</li></ul> <h3>5 Protection of information</h3><ul><li>Forms of intellectual property</li><li>Background/foreground intellectual property</li><li>Marking intellectual property</li><li>Intellectual property rights</li><li>Copyright</li><li>Software</li><li>Confidentiality agreements</li><li>Internet</li></ul> 


                </section>

Nowadays not only do we rely on our commercial and sales staff to hit that bottom line but we expect our engineers and project teams to play their part too - not only through their engineering and management skills but by behaving in a commercially minded way in their dealings with their counterparts in customer or supplier organisations. This means understanding, amongst other things, the issues surrounding the commencement of work ahead of contract, having a clear contract baseline, recognising the broader implications of contract change, the need for timeliness and the consequences of failing to meet the contracted timetable.
This practical one-day programme has been designed specifically to give engineers, project staff and others just that understanding. The course is designed principally to provide engineers and project staff with an appreciation of contractual obligations, liabilities, rights and remedies so that they understand the implications of their actions. It is also suitable for business development staff who are negotiating contracts on behalf of the business.
The main focus of the day is on creating an awareness of when a situation may have commercial implications that would harm an organisation's business interests if not recognised and handled appropriately and how taking a positive but more commercial approach to those situations can lead to a more positive outcome for the business. As well as providing an understanding of the commercial imperatives the day also focuses on specific areas affecting engineers and project staff, such as the recognition and management of change, the risks when working outside the contract and managing delays in contracts. The course identifies the different remedies that may apply according to the reasons for the delay and provides some thoughts on pushing back should such situations arise.
On completion of this programme the participants will:
appreciate the need for contractual controls and will have a better understanding of their relevance and how they can be applied, particularly the issues of starting work ahead of contract, implementing changes and inadvertently creating a binding contract by their behaviour;
have gained an understanding of the terminology and procedural issues pertaining to contracting within a programme; and
be more commercially aware and better equipped for their roles.
1 Basic contract law - bidding and contract formation
Purpose of a contract
Contract formation - the key elements required to create a legally binding agreement
Completeness and enforceability
Express and implied terms
Conditions v warranties
The use of, and issues arising from, standard forms of sale and purchase
Use of 'subject to contract'
Letters of intent
Authority to commit
2 Change management
Recognising changes to a contracted requirement
Pricing change
Implementation and management of change
3 Key contracting terms and conditions
By the end of this module participants will be able to identify the key principles associated with:
Pricing
Getting paid and retaining payment
Cashflow
Delivery and acceptance
Programme delaysExamining some reasons for non-performance...Customer failureContractor's failureNo fault delays
... and the consequences of non-performance:
Damages claimsLiquidated damagesForce majeureContinued performance
Waiver clauses and recent case law
Use of best/reasonable endeavours
Contract termination
4 Warranties, indemnities and liability
Express and implied warranties
Limiting liability
5 Protection of information
Forms of intellectual property
Background/foreground intellectual property
Marking intellectual property
Intellectual property rights
Copyright
Software
Confidentiality agreements
Internet

Bar Practice Course (BPC)

Engineering Construction Industry Training (ECITB)

Building Engineering Services Association (BESA)

Commercial awareness for project staff and engineers (In-House)

<p>This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work.</p>This programme will help participants to:<ul><li>Understand debtors and communicate with them effectively</li><li>Improve their telephone and writing skills</li><li>Appreciate the key legal issues</li><li>Track down 'gone-aways'</li><li>Improve their collection rates</li></ul><section>
                    <h3>1 Giving credit and collecting debts</h3><ul><li>The benefits when you get it right</li><li>The cost of getting it wrong</li></ul> <h3>2 Analysing yourself</h3><ul><li>The importance of making the right 'first impression'</li><li>Assessing your own personal communication style and how this affects your results</li><li>How do you (or might you) look in the debtor's eyes? What would you like to change?</li></ul> <h3>3 Analysing your debtors</h3><ul><li>Types of debtor<ul><li>The delaying debtor</li><li>The genuine debtor</li><li>The cashflow or hardship problem debtor</li><li>The ones who never intended to pay</li></ul></li><li>Spot the most common reasons and excuses for non-payment - and learn how to deal<br />with them</li></ul> <h3>4 Understanding debt recovery and the law</h3><ul><li>Data protection issues</li><li>County Court suing enforcement methods</li><li>Human rights and debt recovery</li><li>Retention of title matters</li></ul> <h3>5 Telephone skills for debt recovery</h3><ul><li>A 7-point plan which works every time</li><li>Learning by example: listening to and analysing some pre-recorded (or live) collection calls<ul><li>What was done well?</li><li>What should have been done differently?</li><li>Did the collector recognise opportunities?</li><li>Did the collector create opportunities where seemingly none existed?</li><li>Did the collector negotiate well or not at all?</li></ul></li></ul> <h3>6 Writing skills for debt recovery</h3><ul><li>Key phrases to avoid</li><li>What to include</li><li>A sample letter which gets results in over 90% of cases</li></ul> <h3>7 Tracking down the 'gone aways'</h3><ul><li>A unique debtor-tracing plan</li><li>Why spend money on external tracers when you can find those 'gone away' debtors for<br />yourself?</li></ul> <h3>8 Course review</h3><ul><li>The traps to avoid</li><li>Key personal learning points</li></ul> 


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This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work.
This programme will help participants to:
Understand debtors and communicate with them effectively
Improve their telephone and writing skills
Appreciate the key legal issues
Track down 'gone-aways'
Improve their collection rates
1 Giving credit and collecting debts
The benefits when you get it right
The cost of getting it wrong
2 Analysing yourself
The importance of making the right 'first impression'
Assessing your own personal communication style and how this affects your results
How do you (or might you) look in the debtor's eyes? What would you like to change?
3 Analysing your debtors
Types of debtorThe delaying debtorThe genuine debtorThe cashflow or hardship problem debtorThe ones who never intended to pay
Spot the most common reasons and excuses for non-payment - and learn how to deal
with them
4 Understanding debt recovery and the law
Data protection issues
County Court suing enforcement methods
Human rights and debt recovery
Retention of title matters
5 Telephone skills for debt recovery
A 7-point plan which works every time
Learning by example: listening to and analysing some pre-recorded (or live) collection callsWhat was done well?What should have been done differently?Did the collector recognise opportunities?Did the collector create opportunities where seemingly none existed?Did the collector negotiate well or not at all?
6 Writing skills for debt recovery
Key phrases to avoid
What to include
A sample letter which gets results in over 90% of cases
7 Tracking down the 'gone aways'
A unique debtor-tracing plan
Why spend money on external tracers when you can find those 'gone away' debtors for
yourself?
8 Course review
The traps to avoid
Key personal learning points

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