Name: ITIL 4 Specialist: High Velocity IT: In-House Training
Price: 2295 GBP
Availability: InStock

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.</p>Overview<p>This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices</p><p>ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. <b>This class includes an exam voucher. </b></p>Prerequisites<p></p><ul><li>ITILÂ© 4 Foundation</li></ul><p></p></div><div id="course-pills-2"><h3>1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD</h3> <ul> <li>Overview of the key ITIL 4 high-velocity terminology</li> <li>Understand when the transformation to high velocity IT is desirable and feasible</li> <li>Understand the five objectives associated with digital products ? to achieve:</li> <li>Valuable investments ? strategically innovative and effective application of IT</li> <li>Fast development - quick realization and delivery of IT services and IT-related products</li> <li>Resilient operations - highly resilient IT services and IT-related products</li> <li>Co-created value - effective interaction between service provider and consumer</li> <li>Assured conformance - to governance, risk and compliance (GRC) requirements.</li> </ul> <h3>2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE</h3> <ul> <li>Understand how high velocity IT relates to:</li> <li>The four dimensions of service management</li> <li>The ITIL service value system</li> <li>The service value chain</li> <li>The digital product lifecycle</li> </ul> <h3>3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT</h3> <ul> <li>Understand the following concepts:</li> <li>Ethics</li> <li>Safety culture</li> <li>Toyota Kata</li> <li>Lean / Agile / Resilient / Continuous</li> <li>Service-dominant logic</li> <li>Design thinking</li> <li>Complexity thinking</li> <li>Use the principles, models and concepts to contribute to:</li> <li>Help get customers? jobs done</li> <li>Trust and be trusted</li> <li>Commit to performance</li> <li>Deal with uncertainty</li> <li>Improve by being inquisitive</li> </ul> <h3>4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS</h3> <ul> <li>Know how the service provider ensures valuable investments are achieved.</li> <li>Know how to use the following practices to contribute to achieving valuable investments:</li> <li>Portfolio management</li> <li>Relationship management</li> <li>Know how the service provider ensures fast deployment is achieved</li> <li>Know how to use the following practices to contribute to achieving fast deployment:</li> <li>Architecture management</li> <li>Business analysis</li> <li>Deployment management</li> <li>Service validation and testing</li> <li>Software development and management</li> <li>Know how the service provider ensures resilient operations are achieved</li> <li>Know how to use the following practices to contribute to achieving resilient operations:</li> <li>Availability management</li> <li>Capacity and performance management</li> <li>Monitoring and event management</li> <li>Problem management</li> <li>Service continuity management</li> <li>Infrastructure and platform management</li> <li>Know how the service provider ensures co-created value is achieved</li> <li>Know how to use the following practices to contribute to achieving co-created value with the service consumer:</li> <li>Relationship management</li> <li>Service design</li> <li>Service desk</li> <li>Know how the service provider ensures assured conformance is achieved</li> <li>Know how to use the following practices to contribute to achieving assured conformance:</li> <li>Information security management</li> <li>Risk management</li> </ul></div>

Duration
3 Days
18 CPD hours
This course is intended for
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.
Overview
This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices
ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher. 
Prerequisites

ITILÂ© 4 Foundation

1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD
Overview of the key ITIL 4 high-velocity terminology
Understand when the transformation to high velocity IT is desirable and feasible
Understand the five objectives associated with digital products ? to achieve:
Valuable investments ? strategically innovative and effective application of IT
Fast development - quick realization and delivery of IT services and IT-related products
Resilient operations - highly resilient IT services and IT-related products
Co-created value - effective interaction between service provider and consumer
Assured conformance - to governance, risk and compliance (GRC) requirements.
2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE
Understand how high velocity IT relates to:
The four dimensions of service management
The ITIL service value system
The service value chain
The digital product lifecycle
3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT
Understand the following concepts:
Ethics
Safety culture
Toyota Kata
Lean / Agile / Resilient / Continuous
Service-dominant logic
Design thinking
Complexity thinking
Use the principles, models and concepts to contribute to:
Help get customers? jobs done
Trust and be trusted
Commit to performance
Deal with uncertainty
Improve by being inquisitive
4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS
Know how the service provider ensures valuable investments are achieved.
Know how to use the following practices to contribute to achieving valuable investments:
Portfolio management
Relationship management
Know how the service provider ensures fast deployment is achieved
Know how to use the following practices to contribute to achieving fast deployment:
Architecture management
Business analysis
Deployment management
Service validation and testing
Software development and management
Know how the service provider ensures resilient operations are achieved
Know how to use the following practices to contribute to achieving resilient operations:
Availability management
Capacity and performance management
Monitoring and event management
Problem management
Service continuity management
Infrastructure and platform management
Know how the service provider ensures co-created value is achieved
Know how to use the following practices to contribute to achieving co-created value with the service consumer:
Relationship management
Service design
Service desk
Know how the service provider ensures assured conformance is achieved
Know how to use the following practices to contribute to achieving assured conformance:
Information security management
Risk management

Nexus Human

ITIL

IT Certifications

IT Skills

IT (Information Technology)

Institute of Leadership & Management (ILM)

ICDL (International Certification of Digital Literacy)

ITILÂ© 4 High Velocity IT (HVIT)

General Admission

<h2>ITIL® 4 Leader: Digital and IT Strategy: Virtual In-House Training</h2>
 <p>The ITIL® 4 Leader: Digital and IT Strategy (DITS) is one of the two modules in the ITIL® 4 Strategic Leader (SL) certification scheme. The other module in the SL designation is the ITIL® 4 Strategist: Direct, Plan &amp; Improve. Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable full understanding of the core material. </p>
 <p>The ITIL ® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.</p>
 <p>The ITIL® 4 Digital and IT Strategy course is based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study, discussions and activities.</p><h3>What You Will Learn</h3>
 <p>The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy:</p>
 <ul>
 <li>Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities</li>
 <li>Understand how to leverage digital strategy to react to digital disruption</li>
 <li>Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value</li>
 <li>Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology</li>
 <li>Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence</li>
 <li>Understand the risks and opportunities of Digital and IT Strategy</li>
 <li>Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy</li>
 <li>Understand how to implement a Digital and IT Strategy</li>
 </ul><section>
                    <h3>Key Concepts of Digital and IT Strategy</h3> <ul> <li>Digital, Information, and Communication Technology</li> <li>Digital Transformation</li> <li>Services, Products, and Competitive Advantage</li> <li>Tiers of Strategy</li> <li>Business Models</li> <li>Operating Models</li> </ul> <h3>Strategy and the Service Value System</h3> <ul> <li>Opportunity and Demand</li> <li>Value</li> <li>Governance</li> <li>ITIL® Guiding Principles</li> <li>Continual Improvement</li> <li>ITIL® Practices</li> </ul> <h3>What is Vision?</h3> <ul> <li>Disruptions</li> <li>Vision</li> <li>Digital Disruptions</li> <li>Balanced Strategic Focus</li> <li>Positioning Tools for Digital Organizations</li> <li>Assignment 1: Digital Disruption and Digital Positioning</li> </ul> <h3>Where Are We Now?</h3> <ul> <li>Environmental Analysis</li> <li>Opportunity Analysis</li> <li>Digital Readiness Assessment</li> </ul> <h3>How Do We Get There (Strategic Planning)</h3> <ul> <li>Strategy Planning</li> <li>Financial Aspects of Digital and IT Strategy</li> <li>Business Models for Strategy Planning</li> <li>Portfolio Optimization</li> </ul> <h3>How Do We Get There (Strategic Approaches)</h3> <ul> <li>Strategic Approaches for Digital Organizations</li> <li>Strategic Approaches for Operational Excellence</li> <li>Strategic Approaches to Evolution</li> <li>Strategic Approaches to Social Responsibility and Sustainability</li> <li>Assignment 2: Strategic Approaches for Digital Organizations</li> </ul> <h3>Take Action (Managing Strategic Initiatives)</h3> <ul> <li>How Strategies are Implemented</li> <li>Coordinating Strategy and Strategic Initiatives</li> <li>Leading Digital Transformation</li> <li>Digital Leadership</li> <li>Assignment 3: Strategy Planning and Communication</li> </ul> <h3>Did We Get There? (Measuring Strategy)</h3> <ul> <li>Key Facts About Measurement</li> <li>Measuring a Strategy</li> <li>Instrumenting Strategy</li> </ul> <h3>How Do We Keep the Momentum Going</h3> <ul> <li>Long-Term Momentum: Ensuring Organizational Viability</li> <li>Short-Term Momentum: Parallel Operation</li> <li>Assignment: Digital Strategy in VUCA Environment</li> </ul> <h3>Managing Innovation and Emerging Technologies</h3> <ul> <li>Managing Innovation</li> <li>Formal Approach to Innovation Management</li> <li>Culture that Supports Innovation</li> <li>Approaches to Innovation</li> <li>Evaluating and Adopting Emerging Technology</li> </ul> <h3>Managing Strategic Risk</h3> <ul> <li>Risk Management</li> <li>Risk Identification</li> <li>Risk Posture</li> <li>Risk Treatment</li> </ul>


                </section>

ITIL® 4 Leader: Digital and IT Strategy: Virtual In-House Training
The ITIL® 4 Leader: Digital and IT Strategy (DITS) is one of the two modules in the ITIL® 4 Strategic Leader (SL) certification scheme. The other module in the SL designation is the ITIL® 4 Strategist: Direct, Plan & Improve. Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable full understanding of the core material. 
The ITIL ® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.
The ITIL® 4 Digital and IT Strategy course is based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study, discussions and activities.
What You Will Learn
The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy:
Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
Understand how to leverage digital strategy to react to digital disruption
Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
Understand the risks and opportunities of Digital and IT Strategy
Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
Understand how to implement a Digital and IT Strategy
Key Concepts of Digital and IT Strategy
Digital, Information, and Communication Technology
Digital Transformation
Services, Products, and Competitive Advantage
Tiers of Strategy
Business Models
Operating Models
Strategy and the Service Value System
Opportunity and Demand
Value
Governance
ITIL® Guiding Principles
Continual Improvement
ITIL® Practices
What is Vision?
Disruptions
Vision
Digital Disruptions
Balanced Strategic Focus
Positioning Tools for Digital Organizations
Assignment 1: Digital Disruption and Digital Positioning
Where Are We Now?
Environmental Analysis
Opportunity Analysis
Digital Readiness Assessment
How Do We Get There (Strategic Planning)
Strategy Planning
Financial Aspects of Digital and IT Strategy
Business Models for Strategy Planning
Portfolio Optimization
How Do We Get There (Strategic Approaches)
Strategic Approaches for Digital Organizations
Strategic Approaches for Operational Excellence
Strategic Approaches to Evolution
Strategic Approaches to Social Responsibility and Sustainability
Assignment 2: Strategic Approaches for Digital Organizations
Take Action (Managing Strategic Initiatives)
How Strategies are Implemented
Coordinating Strategy and Strategic Initiatives
Leading Digital Transformation
Digital Leadership
Assignment 3: Strategy Planning and Communication
Did We Get There? (Measuring Strategy)
Key Facts About Measurement
Measuring a Strategy
Instrumenting Strategy
How Do We Keep the Momentum Going
Long-Term Momentum: Ensuring Organizational Viability
Short-Term Momentum: Parallel Operation
Assignment: Digital Strategy in VUCA Environment
Managing Innovation and Emerging Technologies
Managing Innovation
Formal Approach to Innovation Management
Culture that Supports Innovation
Approaches to Innovation
Evaluating and Adopting Emerging Technology
Managing Strategic Risk
Risk Management
Risk Identification
Risk Posture
Risk Treatment

IIL Europe Ltd

Design & Technology Courses (DT)

ITIL 4 Leader: Digital and IT Strategy: Virtual In-House Training

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITILÂ© 4 Foundation certification and who want to prepare for ITILÂ© 4 Foundation exam.</p>Overview<p>By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITILÂ© Practices, and the new Service Value Chain that incorporate the core of ITILÂ© version 4.</p><p>ITILÂ© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITILÂ© 4.  This course will earn you 21 PDUs. <br /><br /> <b>This class includes an exam voucher. </b></p></div><div id="course-pills-2"><h3>1 - ITIL 4 OVERVIEW</h3> <ul> <li>Introduction to ITIL</li> <li>Key Concepts of ITIL</li> </ul> <h3>2 - The ITIL Framework</h3> <ul> <li>The Four Dimensions of Service Management</li> <li>The ITIL Service Value System</li> </ul> <h3>3 - The ITIL Guiding Principles</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimize and Automate</li> </ul> <h3>4 - THE ITIL SERVICE VALUE SYSTEM (SVS)</h3> <ul> <li>Governance</li> <li>The Service Value Chain</li> <li>Continual Improvement</li> </ul> <h3>5 - Key ITIL Practices</h3> <ul> <li>Continual Improvement</li> <li>Service Level Management</li> <li>Change Control</li> <li>Incident Management</li> <li>Service Request Management</li> <li>Service Desk</li> <li>Problem Management</li> </ul> <h3>6 - Other ITIL Practices</h3> <ul> <li>General Management Practices</li> <li>Service Management Practices</li> <li>Technical Management Practices</li> </ul></div>

Duration
3 Days
18 CPD hours
This course is intended for
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITILÂ© 4 Foundation certification and who want to prepare for ITILÂ© 4 Foundation exam.
Overview
By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITILÂ© Practices, and the new Service Value Chain that incorporate the core of ITILÂ© version 4.
ITILÂ© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITILÂ© 4. This course will earn you 21 PDUs. 

 This class includes an exam voucher. 
1 - ITIL 4 OVERVIEW
Introduction to ITIL
Key Concepts of ITIL
2 - The ITIL Framework
The Four Dimensions of Service Management
The ITIL Service Value System
3 - The ITIL Guiding Principles
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate
4 - THE ITIL SERVICE VALUE SYSTEM (SVS)
Governance
The Service Value Chain
Continual Improvement
5 - Key ITIL Practices
Continual Improvement
Service Level Management
Change Control
Incident Management
Service Request Management
Service Desk
Problem Management
6 - Other ITIL Practices
General Management Practices
Service Management Practices
Technical Management Practices

IT Service Management

International Trauma Life Support (ITLS)

ITILÂ© 4 Foundation

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery.</p>Overview<p>By the end of this course, you will understand: The internal and external factors to consider while crafting digital strategy How IT strategy differs from digital strategy and how they can be integrated Creating a digital strategy that achieves the most value from digital Implementing and sustaining digital strategy Developing and nurturing digital capabilities for continual business innovation and value co-creation</p><p>This course takes you on a digital strategy journey. Its iterative, eight-step model moves from ?vision? through to ?actions? and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. <strong>This class includes an exam voucher.</strong></p>Prerequisites<p>Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.</p></div><div id="course-pills-2"><h3>1 - ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimise and Automate</li> </ul> <h3>2 - LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION</h3> <ul> <li>Digital Technology</li> <li>Digital Business</li> <li>Digital Organisation</li> <li>Digitisation</li> <li>Digital Transformation</li> <li>Business Strategy and Business Models</li> <li>Digital and IT Strategy</li> <li>Products</li> <li>Services</li> <li>Relationship Between Digital, IT Strategy and Components of ITIL SVS.</li> </ul> <h3>3 - RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN</h3> <ul> <li>Environmental Analysis</li> <li>External Analysis: PESTLE</li> <li>Internal Analysis: Four Dimensions of Service Management</li> </ul> <h3>4 - HOW AN ORGANISATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS</h3> <ul> <li>How an Organisation?s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is</li> <li>How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy</li> <li>Organisation?s Position in a Particular Market or Industry</li> <li>Digital Positioning Tool to Determine Appropriate Position for a Digital Organization</li> </ul> <h3>5 - EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION</h3> <ul> <li>Ecosystem</li> <li>Industry/Market</li> <li>Organisational</li> <li>Influenced factors</li> <li>Achieving Customer/Market Relevance</li> <li>Achieving Operational Excellence</li> <li>Internal and External Focus</li> <li>Balanced Approach</li> </ul> <h3>6 - STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE</h3> <ul> <li>How to Apply Approaches to Achieve Customer/Market Relevance</li> <li>Customer Journeys</li> <li>Omnichannel Delivery and Support</li> <li>Context-Sensitive Delivery and Support</li> <li>Customer Analytics</li> <li>Customer Feedback and 360Ã¸ Approaches</li> <li>How to Achieve Operational Excellence in the Four Dimensions of Service Management</li> <li>Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following</li> <li>Financial Policies</li> <li>Portfolio Optimization</li> <li>Funding Projects, Products and Services</li> <li>Balancing Cost of Innovation and Operation</li> <li>Charging Models</li> <li>Assess Strategic Approaches for Digital Organizations</li> </ul> <h3>7 - RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY</h3> <ul> <li>Concept of Risk Management in the Context of a Digital Organisation</li> <li>Context of Digital and IT Strategy</li> <li>Identify Risk</li> <li>Assess Risk</li> <li>Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk</li> <li>Explain the Concept of Innovation, Including its Key Elements and Techniques</li> <li>Apply Techniques to Develop and Maintain a Culture of Innovation</li> </ul> <h3>8 - STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY</h3> <ul> <li>How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation?s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites</li> <li>How to Define and Communicate a Vision and a Strategy</li> <li>How to Use Business Cases to Advocate for a Digital and IT Strategy</li> </ul> <h3>9 - IMPLEMENTATION OF A DIGITAL AND IT STRATEGY</h3> <ul> <li>How to Define Operating Models for Digital Organisations</li> <li>Major Skills Required of Leaders in Digital Organisation</li> <li>Apply Approaches to Strategy Coordination and Implementation:</li> <li>Large-Scale Transformation</li> <li>Incremental Transformation</li> <li>Mergers and Acquisitions</li> <li>Individual Changes</li> <li>Approaches to POMs (Parallel Operating Models)</li> <li>How to Assess Success of a Digital and IT Strategy</li> <li>Typical Activities of a Digital Transformation Programme</li> </ul></div>

Duration
3 Days
18 CPD hours
This course is intended for
This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery.
Overview
By the end of this course, you will understand: The internal and external factors to consider while crafting digital strategy How IT strategy differs from digital strategy and how they can be integrated Creating a digital strategy that achieves the most value from digital Implementing and sustaining digital strategy Developing and nurturing digital capabilities for continual business innovation and value co-creation
This course takes you on a digital strategy journey. Its iterative, eight-step model moves from ?vision? through to ?actions? and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher.
Prerequisites
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.
1 - ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimise and Automate
2 - LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION
Digital Technology
Digital Business
Digital Organisation
Digitisation
Digital Transformation
Business Strategy and Business Models
Digital and IT Strategy
Products
Services
Relationship Between Digital, IT Strategy and Components of ITIL SVS.
3 - RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN
Environmental Analysis
External Analysis: PESTLE
Internal Analysis: Four Dimensions of Service Management
4 - HOW AN ORGANISATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS
How an Organisation?s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy
Organisation?s Position in a Particular Market or Industry
Digital Positioning Tool to Determine Appropriate Position for a Digital Organization
5 - EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION
Ecosystem
Industry/Market
Organisational
Influenced factors
Achieving Customer/Market Relevance
Achieving Operational Excellence
Internal and External Focus
Balanced Approach
6 - STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE
How to Apply Approaches to Achieve Customer/Market Relevance
Customer Journeys
Omnichannel Delivery and Support
Context-Sensitive Delivery and Support
Customer Analytics
Customer Feedback and 360Ã¸ Approaches
How to Achieve Operational Excellence in the Four Dimensions of Service Management
Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following
Financial Policies
Portfolio Optimization
Funding Projects, Products and Services
Balancing Cost of Innovation and Operation
Charging Models
Assess Strategic Approaches for Digital Organizations
7 - RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY
Concept of Risk Management in the Context of a Digital Organisation
Context of Digital and IT Strategy
Identify Risk
Assess Risk
Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
Explain the Concept of Innovation, Including its Key Elements and Techniques
Apply Techniques to Develop and Maintain a Culture of Innovation
8 - STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY
How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation?s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
How to Define and Communicate a Vision and a Strategy
How to Use Business Cases to Advocate for a Digital and IT Strategy
9 - IMPLEMENTATION OF A DIGITAL AND IT STRATEGY
How to Define Operating Models for Digital Organisations
Major Skills Required of Leaders in Digital Organisation
Apply Approaches to Strategy Coordination and Implementation:
Large-Scale Transformation
Incremental Transformation
Mergers and Acquisitions
Individual Changes
Approaches to POMs (Parallel Operating Models)
How to Assess Success of a Digital and IT Strategy
Typical Activities of a Digital Transformation Programme

ITILÂ© 4 Strategic Leader: Digital and IT Strategy (DITS)

London

<h2>ITIL® 4 Foundation: In-House Training</h2>
 <p>ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. </p>
 <p>The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam.</p>
 <p>In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.</p><h3>What You Will Learn</h3>
 <p>At the end of this program, you will be able to: </p>
 <ul>
 <li>Understand the key concepts of ITIL® service management </li>
 <li>Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management </li>
 <li>Understand the four dimensions of ITIL® service management </li>
 <li>Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect </li>
 <li>Understand the key concepts of continual improvement </li>
 <li>Learn the various ITIL® practices and how they contribute to value chain activities </li>
 </ul><section>
                    <h3>Course Introduction</h3> <ul> <li>Let's Get to Know Each Other</li> <li>Course Overview</li> <li>Course Learning Objectives</li> <li>Course Structure</li> <li>Course Agenda</li> <li>Introduction to IT Service Management in the Modern World</li> <li>Introduction to ITIL® 4</li> <li>Structure and Benefits of ITIL® 4</li> <li>Case Study: Axle Car Hire</li> <li>Case Study: Meet the Key People at Axle</li> <li>Case Study: The CIOs Vision for Axle</li> <li>Exam Details</li> <li>ITIL® 4 Certification Scheme</li> </ul> <h3>Service Management - Key Concepts</h3> <ul> <li>Intent and Context</li> <li>Key Terms Covered in the Module</li> <li>Module Learning Objectives</li> <li>Value and Value Co-Creation</li> <li>Value: Service, Products, and Resources</li> <li>Service Relationships</li> <li>Value: Outcomes, Costs, and Risks</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>The Guiding Principles</h3> <ul> <li>Intent and Context</li> <li>Identifying Guiding Principles</li> <li>Key Terms Covered in the Module</li> <li>Module Learning Objectives</li> <li>The Seven Guiding Principles</li> <li>Applying the Guiding Principles</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>The Four Dimensions of Service Management</h3> <ul> <li>Intent and Context</li> <li>The Four Dimensions</li> <li>Key Terms Covered in the Module</li> <li>The Four Dimensions and Service Value System</li> <li>Module Learning Objectives</li> <li>Organizations and People</li> <li>Information and Technology</li> <li>Partners and Suppliers</li> <li>Value Streams and Processes</li> <li>External Factors and Pestle Model</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>Service Value System</h3> <ul> <li>Intent and Context</li> <li>Service Value System and Service Value Chain</li> <li>Module Learning Objectives</li> <li>Overview of Service Value System</li> <li>Overview of the Service Value Chain</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>Continual Improvement</h3> <ul> <li>Intent and Context</li> <li>Key Terms Covered in the Module</li> <li>Introduction to Continual Improvement</li> <li>Module Learning Objectives</li> <li>The Continual Improvement Model</li> <li>Relationship between Continual Improvement and Guiding Principles</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>The ITIL® Practices</h3> <ul> <li>Intent and Context</li> <li>ITIL® Management Practices</li> <li>Key Terms Covered in the Module</li> <li>Module Learning Objectives</li> <li>The Continual Improvement Practice</li> <li>The Change Control Practice</li> <li>The Incident Management Practice</li> <li>The Problem Management Practice</li> <li>The Service Request Management Practice</li> <li>The Service Desk Practice</li> <li>The Service Level Management Practice</li> <li>Purpose of ITIL® Practices</li> <li>Exercise: Crossword Puzzle</li> </ul>


                </section>

ITIL® 4 Foundation: In-House Training
ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. 
The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam.
In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.
What You Will Learn
At the end of this program, you will be able to: 
Understand the key concepts of ITIL® service management
Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management
Understand the four dimensions of ITIL® service management
Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect
Understand the key concepts of continual improvement
Learn the various ITIL® practices and how they contribute to value chain activities
Course Introduction
Let's Get to Know Each Other
Course Overview
Course Learning Objectives
Course Structure
Course Agenda
Introduction to IT Service Management in the Modern World
Introduction to ITIL® 4
Structure and Benefits of ITIL® 4
Case Study: Axle Car Hire
Case Study: Meet the Key People at Axle
Case Study: The CIOs Vision for Axle
Exam Details
ITIL® 4 Certification Scheme
Service Management - Key Concepts
Intent and Context
Key Terms Covered in the Module
Module Learning Objectives
Value and Value Co-Creation
Value: Service, Products, and Resources
Service Relationships
Value: Outcomes, Costs, and Risks
Exercise: Multiple-Choice Questions
The Guiding Principles
Intent and Context
Identifying Guiding Principles
Key Terms Covered in the Module
Module Learning Objectives
The Seven Guiding Principles
Applying the Guiding Principles
Exercise: Multiple-Choice Questions
The Four Dimensions of Service Management
Intent and Context
The Four Dimensions
Key Terms Covered in the Module
The Four Dimensions and Service Value System
Module Learning Objectives
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors and Pestle Model
Exercise: Multiple-Choice Questions
Service Value System
Intent and Context
Service Value System and Service Value Chain
Module Learning Objectives
Overview of Service Value System
Overview of the Service Value Chain
Exercise: Multiple-Choice Questions
Continual Improvement
Intent and Context
Key Terms Covered in the Module
Introduction to Continual Improvement
Module Learning Objectives
The Continual Improvement Model
Relationship between Continual Improvement and Guiding Principles
Exercise: Multiple-Choice Questions
The ITIL® Practices
Intent and Context
ITIL® Management Practices
Key Terms Covered in the Module
Module Learning Objectives
The Continual Improvement Practice
The Change Control Practice
The Incident Management Practice
The Problem Management Practice
The Service Request Management Practice
The Service Desk Practice
The Service Level Management Practice
Purpose of ITIL® Practices
Exercise: Crossword Puzzle

ITIL 4 Foundation: In-House Training

<p style="color: rgb(124, 128, 135); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(124, 128, 135);">The TOGAF standard is a framework for enterprise architecture which provides a comprehensive approach for designing, planning, implementing, and governing an enterprise information architecture.</p><p style="color: rgb(124, 128, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">After this course participants gain an understanding of the necessary knowledge to achieve certification by examination for TOGAF<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;Enterprise Architecture at Level 1 (TOGAF&reg; EA Foundation) and Level 2 (TOGAF&reg; EA Practitioner).</p><p style="color: rgb(124, 128, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);"><strong style="color: rgb(29, 41, 63); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(29, 41, 63);">Benefits:</strong></p><p style="color: rgb(124, 128, 135); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(124, 128, 135);">During this course you will learn how to:</p><ul style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);"><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">prepare for TOGAF examination and become TOGAF&nbsp;Practitioner</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">obtain C-level support when implementing EA in your organization</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">adopt and implement tools and practical examples of Enterprise Architecture</li></ul><h4 style="color: rgb(29, 41, 63); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(29, 41, 63);">Key features</h4><p style="color: rgb(124, 128, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);"><strong style="color: rgb(29, 41, 63); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(29, 41, 63);">Price of the course includes:</strong></p><ul style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);"><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Delivery of four-day TOGAF<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;EA Course - Foundation and&nbsp;Practitioner (Level 1 and 2)&nbsp;conducted live online by a certified and experienced trainer</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Exam vouchers for &bdquo;TOGAF<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;EA Part 1 Exam&rdquo; and &ldquo;TOGAF<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;EA Part 2 Exam&rdquo;</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Modern online training platform</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">The Open Group official TOGAF Standard, 10th Edition coursebook (English language version, PDF)</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Set of training materials: TOGAF EA accredited training course handouts, workbook and sample exam tests (PDF)</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Certificate of training completion</li></ul><p style="color: rgb(124, 128, 135); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(124, 128, 135);"><strong style="color: rgb(29, 41, 63); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(29, 41, 63);">Working methods:</strong><br fr-original-style="" style="box-sizing: border-box;">Multimedia presentations, group exercises and discussion, practical workshops, case study and online practice tests.</p><p style="color: rgb(124, 128, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);"><strong style="color: rgb(29, 41, 63); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(29, 41, 63);">Licensing and accreditation:</strong><br fr-original-style="" style="box-sizing: border-box;">TOGAF<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;EA Course - Foundation and&nbsp;Practitioner (Level 1 and 2)&nbsp;provided by Advised Skills Ltd is accredited by The Open Group<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;and complies with the accreditation requirements for The Open Group TOGAF<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;Certification for People Program.</p><p style="color: rgb(124, 128, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Advised Skills Ltd is a member of The Open Group&reg; consortium, The Open Group Architecture Forum, The Open Group ArchiMate&reg; Forum and The Open Group IT4IT&trade; Forum.</p><p style="color: rgb(124, 128, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);"><strong style="color: rgb(29, 41, 63); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(29, 41, 63);">Who should attend?</strong><br fr-original-style="" style="box-sizing: border-box;">This course is addressed to anyone willing to master the knowledge about TOGAF<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;standard at Foundation and Practitioner level:</p><ul style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);"><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Enterprise architects</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Business architects</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">IT architects</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Application architects</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Data architects</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Software architects</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">System architects</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Solution architects</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Infrastructure architects</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Process architects</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Product managers</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Operational managers</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Senior managers</li></ul><h4 style="color: rgb(29, 41, 63); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(29, 41, 63);">Course agenda</h4><ol style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);"><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Introduction</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Basic Concepts</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Core Concepts</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">General Definitions</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Introduction to Architecture Development Method (ADM)</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Enterprise Continuum and Tools</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">ADM Phases Level 1</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">ADM Guidelines and Techniques</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Architecture Governance</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Views, Viewpoints and Stakeholders</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Building Blocks</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">ADM Deliverables</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">TOGAF&reg; Reference Models Level 1</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">TOGAF&reg; EA Level 2</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Guidelines for Adapting the ADM</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Architecture Content Framework</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Architecture Capability Framework</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Summary</li></ol><p style="color: rgb(124, 128, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Training materials are based on TOGAF<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;EA Courseware.</p><h4 style="color: rgb(29, 41, 63); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(29, 41, 63);">Price information</h4><p style="color: rgb(124, 128, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Net price per person:<br fr-original-style="" style="box-sizing: border-box;">The training course net price per person includes the exam voucher. The applicable price is shown in the course calendar and depends on the course location.</p><p style="color: rgb(124, 128, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">In order to obtain the&nbsp;<strong style="color: rgb(29, 41, 63); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(29, 41, 63);">TOGAF EA Practitioner</strong> certificate it is required to successfully pass both exams: &bdquo;TOGAF<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;EA Part 1 Exam&rdquo; and &bdquo;TOGAF<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;EA Part 2 Exam&rdquo; or to obtain a positive result from the &bdquo;TOGAF<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;EA Combined Part 1 and Part 2 Exam&rdquo;.</p><p style="color: rgb(124, 128, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Detailed information about the TOGAF<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;examination path is available on&nbsp;<a href="http://certification.opengroup.org/examinations/togaf" target="_blank" rel="noopener noreferrer" style="color: rgb(29, 41, 63); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(29, 41, 63);">The Open Group website</a>.</p><h4 style="color: rgb(29, 41, 63); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(29, 41, 63);">Certification exam</h4><p style="color: rgb(124, 128, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);"><strong style="color: rgb(29, 41, 63); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(29, 41, 63);">EXAM DETAILS:</strong></p><ul style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);"><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Exam Name: TOGAF<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;EA Part 1 Exam and TOGAF<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;EA Part 2 Exam</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Exam language: English</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Format: 40 Multiple choice questions for Level 1 and 8 complex scenario questions, with gradient scoring for Level 2</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Exam delivery: onsite in Pearson Vue test center or online through On Vue Proctoring</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Access: Candidates will receive an exam voucher upon completion of the TOGAF<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>&nbsp;EA Course - Foundation and&nbsp;Practitioner (Level 1 and 2)&nbsp;and timely performed payment</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Number of questions: 40 questions for Level 1 and 8 complex scenario questions, for Level 2</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Passing Score: 60% (24 or more questions out of a maximum of 40) for Level 1 and 60% (24 or more points out of a maximum of 40) for Level 2</li><li style="color: rgb(124, 128, 135); box-sizing: border-box;" fr-original-style=" color: rgb(124, 128, 135);">Duration: 1 hour (60 minutes) for Level 1 and 1 hour 30 minutes (90 minutes) for Level 2</li></ul>

The TOGAF standard is a framework for enterprise architecture which provides a comprehensive approach for designing, planning, implementing, and governing an enterprise information architecture.
After this course participants gain an understanding of the necessary knowledge to achieve certification by examination for TOGAF® Enterprise Architecture at Level 1 (TOGAF® EA Foundation) and Level 2 (TOGAF® EA Practitioner).
Benefits:
During this course you will learn how to:
prepare for TOGAF examination and become TOGAF Practitioner
obtain C-level support when implementing EA in your organization
adopt and implement tools and practical examples of Enterprise Architecture
Key features
Price of the course includes:
Delivery of four-day TOGAF® EA Course - Foundation and Practitioner (Level 1 and 2) conducted live online by a certified and experienced trainer
Exam vouchers for „TOGAF® EA Part 1 Exam” and “TOGAF® EA Part 2 Exam”
Modern online training platform
The Open Group official TOGAF Standard, 10th Edition coursebook (English language version, PDF)
Set of training materials: TOGAF EA accredited training course handouts, workbook and sample exam tests (PDF)
Certificate of training completion
Working methods:
Multimedia presentations, group exercises and discussion, practical workshops, case study and online practice tests.
Licensing and accreditation:
TOGAF® EA Course - Foundation and Practitioner (Level 1 and 2) provided by Advised Skills Ltd is accredited by The Open Group® and complies with the accreditation requirements for The Open Group TOGAF® Certification for People Program.
Advised Skills Ltd is a member of The Open Group® consortium, The Open Group Architecture Forum, The Open Group ArchiMate® Forum and The Open Group IT4IT™ Forum.
Who should attend?
This course is addressed to anyone willing to master the knowledge about TOGAF® standard at Foundation and Practitioner level:
Enterprise architects
Business architects
IT architects
Application architects
Data architects
Software architects
System architects
Solution architects
Infrastructure architects
Process architects
Product managers
Operational managers
Senior managers
Course agenda
Introduction
Basic Concepts
Core Concepts
General Definitions
Introduction to Architecture Development Method (ADM)
Enterprise Continuum and Tools
ADM Phases Level 1
ADM Guidelines and Techniques
Architecture Governance
Views, Viewpoints and Stakeholders
Building Blocks
ADM Deliverables
TOGAF® Reference Models Level 1
TOGAF® EA Level 2
Guidelines for Adapting the ADM
Architecture Content Framework
Architecture Capability Framework
Summary
Training materials are based on TOGAF® EA Courseware.
Price information
Net price per person:
The training course net price per person includes the exam voucher. The applicable price is shown in the course calendar and depends on the course location.
In order to obtain the TOGAF EA Practitioner certificate it is required to successfully pass both exams: „TOGAF® EA Part 1 Exam” and „TOGAF® EA Part 2 Exam” or to obtain a positive result from the „TOGAF® EA Combined Part 1 and Part 2 Exam”.
Detailed information about the TOGAF® examination path is available on The Open Group website.
Certification exam
EXAM DETAILS:
Exam Name: TOGAF® EA Part 1 Exam and TOGAF® EA Part 2 Exam
Exam language: English
Format: 40 Multiple choice questions for Level 1 and 8 complex scenario questions, with gradient scoring for Level 2
Exam delivery: onsite in Pearson Vue test center or online through On Vue Proctoring
Access: Candidates will receive an exam voucher upon completion of the TOGAF® EA Course - Foundation and Practitioner (Level 1 and 2) and timely performed payment
Number of questions: 40 questions for Level 1 and 8 complex scenario questions, for Level 2
Passing Score: 60% (24 or more questions out of a maximum of 40) for Level 1 and 60% (24 or more points out of a maximum of 40) for Level 2
Duration: 1 hour (60 minutes) for Level 1 and 1 hour 30 minutes (90 minutes) for Level 2

Advised Skills

Enterprise Architecture

TOGAF

This course is designed to enable candidates to develop the knowledge of the terminology and basic concepts of TOGAF Standard, 10th Edition and principles of Enterprise Architecture. Candidates will also be able to analyze and apply knowledge of TOGAF Standard.

TOGAF® EA Course - Foundation and Practitioner (Level 1 and 2)

<div data-node="61658ba442cd6" style="color: rgb(117, 117, 117); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(117, 117, 117);"><div data-node="61658ba442cd7" fr-original-style="" style="box-sizing: border-box;"><div data-node="61658ba442cd8" fr-original-style="" style="box-sizing: border-box;"><div data-node="61658ba442cd9" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><div data-node="6165945ab79d7" style="color: rgb(117, 117, 117); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(117, 117, 117);"><div data-node="6165945ab79d8" fr-original-style="" style="box-sizing: border-box;"><div data-node="6165945ab79d9" fr-original-style="" style="box-sizing: border-box;"><div data-node="6165945ab79da" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><div data-node="61657d76a40c2" style="color: rgb(117, 117, 117); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(117, 117, 117);"><div data-node="61657d76a40c3" fr-original-style="" style="box-sizing: border-box;"><div data-node="61657d76a40c4" fr-original-style="" style="box-sizing: border-box;"><div data-node="61657d76a40c5" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><div data-node="61648cd9b33db" style="color: rgb(117, 117, 117); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(117, 117, 117);"><div data-node="61648cd9b33dc" fr-original-style="" style="box-sizing: border-box;"><div data-node="61648cd9b33dd" fr-original-style="" style="box-sizing: border-box;"><div data-node="61648cd9b33de" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><div data-node="6164934f53df3" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-node="6164934f53df4" fr-original-style="" style="box-sizing: border-box;"><div data-node="6164934f53df5" fr-original-style="" style="box-sizing: border-box;"><div data-node="6164934f53df6" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff28" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff29" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff2a" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff2b" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">IT Customer Support</span></h3></div><div data-node="61831e1075113" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Aim</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The IT System Support Technician (Online Virtual Classroom) Course will equip candidates with the skills and knowledge to competently carry out routine customer support to a range of Computer users, communicate effectively with support managers, supporting colleagues and external clients.<span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></span></p></div></div><div data-node="61831e0f45207" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Duration and Schedule</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The Course runs over 5 days next course commencing&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Saturday 28th September at 10.00 am</strong></p></div></div></div><div data-node="616498c0cff35" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(255, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(255, 0, 0);"><b style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">A payment of &pound;65 secures your place on your chosen course.</b><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;The balance of the course fees of &pound;600 can be paid shortly before course commencement.</span></span></div></div></div><div data-node="616498c0cff2d" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff2e" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff2f" fr-original-style="" style="box-sizing: border-box;"><div data-node="61831f1ad72c7" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Virtual Classroom &ndash; how it works?</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The course will be delivered through blended training consisting of 5 virtual classroom 6-hour sessions with assessments and examinations taking place on the 5<sup fr-original-style="" style="box-sizing: border-box;">th&nbsp;</sup> session.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">During the Online Virtual Classroom sessions, trainees will have a live video feed with their instructor talking to them, doing practical live demonstrations involving trainees actively in the learning.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In preparation for this, we plan to have a quick informal online meeting a few days before course commencement for about an hour just to make sure that people get connected properly, let you know what the online virtual classroom will be like and go through any questions you may have. To join the virtual sessions, you will need a PC/Laptop or Tablet with an internet connection. Joining instructions (login IDs, etc) will be sent before the Informal Induction session.</p></div></div><div data-node="616498c0cff38" data-animation-delay="0.0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learning Objectives<br fr-original-style="" style="box-sizing: border-box;">IT Customer Support</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">IT Customer Support Technician equips participants with practical &ldquo;Hands-On&rdquo; skills relevant to the workplace and the theory required for certification. Participants on successful completion of the course will have the skills and knowledge to: &ndash;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Provide technical information and support in response to customer requirements</li><li fr-original-style="" style="box-sizing: border-box;">Identify potential improvements in the customers&rsquo; use of resources</li><li fr-original-style="" style="box-sizing: border-box;">Assist in reviews to identify how automated procedures may improve customers&rsquo; use of resources</li><li fr-original-style="" style="box-sizing: border-box;">Create routine automated procedures and assist in the creation of complex automated procedures</li></ul></div></div><div data-node="616498c0cff36" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-node="616498c0cff3d" data-animation-delay="0.0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Course Content</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Providing technical support and effectively responding to a customer&rsquo;s request</li><li fr-original-style="" style="box-sizing: border-box;">Identify advantages and disadvantages of different methods of communication with customers. Using open and closed questions, questionnaires, etc. to determine customer requirements.</li><li fr-original-style="" style="box-sizing: border-box;">Use of Operating Procedures, guides, notes and telephone help-lines.</li><li fr-original-style="" style="box-sizing: border-box;">Create routine automated procedures and assist in the creation of complex automated procedures. eg. timed backups and data transfer, scheduled virus and spyware scan, scheduled maintenance (disk scanning, defragmentation, shortcuts and hyperlinks and auto-run applications)</li><li fr-original-style="" style="box-sizing: border-box;">Utilising call logging software, technical guides and logs, manufacturers&rsquo; websites, CDs, DVDs, libraries, electronic media, and bulletin boards.</li><li fr-original-style="" style="box-sizing: border-box;">Monitoring system trends, identifying potential failures, identifying user training needs, identifying weak/unreliable areas in the system and identifying potential improvements.</li><li fr-original-style="" style="box-sizing: border-box;">Health and Safety regulations and constraints. Data Protection related issues.</li><li fr-original-style="" style="box-sizing: border-box;">Use of database customer relationship management (CRM), Voice over Internet protocol (VOIP), Remote system access and Instant messaging.</li></ul></div></div></div></div></div><div data-node="616498c0cff39" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff3a" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff3b" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff3c" data-animation-delay="0.0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Certification</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds of London Institute Customer Support Provision 2 (Examination No. 7267-402). This examination consists of 1 written paper and 1 practical assignment. The qualification can be used as part of the requirement for<a title="City & Guilds Diploma in IT Systems Support" href="http://hitechtraining.ie/city-guilds-certification/" style="color: rgb(209, 33, 56); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(209, 33, 56);">&nbsp;City &amp; Guilds Diploma in IT Systems Support (7267-24)</a>.</li><li fr-original-style="" style="box-sizing: border-box;">On completion of the Course, having been successful in an examination, the participant will receive a Hi-Tech Training Certificate.</li></ul></div></div><div data-node="616498c0cff3e" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><img width="794" height="602" src="http://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24.png" alt="Hi Tech - City & Guilds Diploma in IT Systems Support (7267-24)" itemprop="image" srcset="https://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24.png 794w, https://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24-300x227.png 300w, https://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24-768x582.png 768w, https://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24-600x455.png 600w, https://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24-64x49.png 64w" sizes="(max-width: 794px) 100vw, 794px" title="Hi Tech - City & Guilds Diploma in IT Systems Support (7267-24)" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div></div></div></div><div data-node="625680624394c" fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(117, 117, 117); box-sizing: border-box;" fr-original-style=" color: rgb(117, 117, 117);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(117, 117, 117); box-sizing: border-box;" fr-original-style=" color: rgb(117, 117, 117);"><div data-node="6256806243947" fr-original-style="" style="box-sizing: border-box;"><div data-node="625680624394a" fr-original-style="" style="box-sizing: border-box;"><div data-node="625680624394b" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div data-node="61658ba442ce7" style="color: rgb(117, 117, 117); box-sizing: border-box;" fr-original-style=" color: rgb(117, 117, 117);"><br fr-original-style="" style="box-sizing: border-box;"></div>

IT Customer Support
Aim
The IT System Support Technician (Online Virtual Classroom) Course will equip candidates with the skills and knowledge to competently carry out routine customer support to a range of Computer users, communicate effectively with support managers, supporting colleagues and external clients.


Duration and Schedule
The Course runs over 5 days next course commencing Saturday 28th September at 10.00 am
A payment of £65 secures your place on your chosen course. The balance of the course fees of £600 can be paid shortly before course commencement.
Online Virtual Classroom – how it works?
The course will be delivered through blended training consisting of 5 virtual classroom 6-hour sessions with assessments and examinations taking place on the 5th  session.
During the Online Virtual Classroom sessions, trainees will have a live video feed with their instructor talking to them, doing practical live demonstrations involving trainees actively in the learning.
In preparation for this, we plan to have a quick informal online meeting a few days before course commencement for about an hour just to make sure that people get connected properly, let you know what the online virtual classroom will be like and go through any questions you may have. To join the virtual sessions, you will need a PC/Laptop or Tablet with an internet connection. Joining instructions (login IDs, etc) will be sent before the Informal Induction session.
Learning Objectives
IT Customer Support
IT Customer Support Technician equips participants with practical “Hands-On” skills relevant to the workplace and the theory required for certification. Participants on successful completion of the course will have the skills and knowledge to: –
Provide technical information and support in response to customer requirements
Identify potential improvements in the customers’ use of resources
Assist in reviews to identify how automated procedures may improve customers’ use of resources
Create routine automated procedures and assist in the creation of complex automated procedures
Course Content
Providing technical support and effectively responding to a customer’s request
Identify advantages and disadvantages of different methods of communication with customers. Using open and closed questions, questionnaires, etc. to determine customer requirements.
Use of Operating Procedures, guides, notes and telephone help-lines.
Create routine automated procedures and assist in the creation of complex automated procedures. eg. timed backups and data transfer, scheduled virus and spyware scan, scheduled maintenance (disk scanning, defragmentation, shortcuts and hyperlinks and auto-run applications)
Utilising call logging software, technical guides and logs, manufacturers’ websites, CDs, DVDs, libraries, electronic media, and bulletin boards.
Monitoring system trends, identifying potential failures, identifying user training needs, identifying weak/unreliable areas in the system and identifying potential improvements.
Health and Safety regulations and constraints. Data Protection related issues.
Use of database customer relationship management (CRM), Voice over Internet protocol (VOIP), Remote system access and Instant messaging.
Certification
City & Guilds of London Institute Customer Support Provision 2 (Examination No. 7267-402). This examination consists of 1 written paper and 1 practical assignment. The qualification can be used as part of the requirement for City & Guilds Diploma in IT Systems Support (7267-24).
On completion of the Course, having been successful in an examination, the participant will receive a Hi-Tech Training Certificate.


Hi-Tech Training

The IT System Support Technician (Online Virtual Classroom) Course will equip candidates with the skills and knowledge to competently carry out routine customer support to a range of Computer users, communicate effectively with support managers, supporting colleagues and external clients.

IT System Support Course

Deposit Only

Full Price (including Deposit)

Dublin

Aim
Hi-Tech Training Closed Circuit Television (CCTV) Installation Course is designed to give participants a practical knowledge of the operation and installation of CCTV systems at a foundation level.
Duration and Schedule
Next course commences on Saturday 5th October at 10.00am and takes place from 10.00am – 5.00pm every Saturday for the duration of the 4-week Course.
A payment of £65 secures your place on your chosen course. The balance of the course fees of £600 can be paid shortly before course commencement.


Online Virtual Classroom – how it works?
The course will be delivered through blended training consisting of 3 online virtual classroom sessions. The final sessions will involve the additional practical work for the course as well as the written examination and practical assessments which will take place at our training centre at 43 North Great Georges Street, Dublin 1. (final session online for learners outside ROI).
During the virtual classroom sessions, Trainees will have a live video feed with their instructor talking to them, doing practical live demonstrations on equipment being involved actively in the learning.
We will send out a practical kit so that trainees can complete assignments and practical work at home. The kit is the property of Hi-Tech Training and will be returned to Hi-Tech Training on the last day of the course.


(The kits may also be purchased by the learner….see the Kits Page Link for more details).


The kit consists of multimeter, DVR (Digital Video Recorder), Monitor, Cameras, BNC connectors, Coax and security cable, battery, resistors, baluns, cutters, screwdriver, Lens Calculator, Power Supply Units, etc. Trainees will build various projects as part of the course.
The kit forms an integral part of the course, so full course fees need to be paid at least 7 days prior to course commencement to allow time to ship the kit in time for the course.
* If attending the course from outside of Ireland the course practical training kit must be purchased via our online shop in time for delivery before course commencement. The equipment will then remain the property of the trainee.
In preparation for each course, we have a quick informal free 1 hr online meeting approx. 7 days prior to course commencement, to make sure that trainees get connected through Zoom properly, let them know what the virtual classroom will be like and go through any questions they may have. To join the virtual sessions, you will need a PC/Laptop or Tablet with an internet connection. Joining instructions (login IDs, etc.) will be sent before the Informal Induction session.
Learning Objectives
Understand the fundamental elements that make up a CCTV System.
Set up a Camera
Set up a Monitor
Set up Switches
Set up Quads
Set up Multiplexers
Set up recording devices
Connect up and test system elements
Be aware of the issues associated with lighting and scene illumination
Adjust the Back Focus of a lens to prevent picture going out of focus from day to night.
Be aware of the significance of the “Operational Requirement” and the EN50132 test protocols
Be aware of the relevant standards and issues
Use a lens calculator to choose the correct lens for a particular application
Have an awareness of the changing technology and it’s impact on the industry
Course Content
CCTV Systems:– Introduction and uses.
Elements of a basic CCTV system:- Camera, monitor and digital recorder.
Camera types and uses:- Fixed and movable, indoor and outdoor, monochrome and colour, day and night.
Camera specifications:- Sensitivity, signal to noise ratio and resolution.
Back Focus Adjustment.
Lens types:- Fixed and variable focal length, manual and motorised zoom.
Use of lens calculator.
Scene illumination:- Lighting considerations, LED’s, infrared lamp maintenance and bulb life.
Switches, Quads, Multiplexers and control systems: – Types and applications.
Monitors and Multiple screen displays.
Recording the footage:- Analogue and Digital video recorders.
Time-lapse recording. Reviewing video footage.
Cables and connectors: – Types, uses, limitations, preparation and testing.
Introduction to Digital CCTV and IP technology.
Connection to other security systems.
Use of test equipment including – Multimeters, Oscilloscopes, Light Meters, Pattern Generators and Cable Length Meters.
Relevant standards, issues and the “Operational Requirement”.
The Analogue or Digital option? Changing technology and keeping updated.

Certification

On completion of the CCTV Installation Course, having been successful in TWO examinations (one written, one practical) the participant will receive a Hi-Tech Training Certificate.
This course can be used as one of the elements leading to CCTV & Lighting FETAC/QQI Level 5 Component Award – 5N1771
Note: - To achieve a QQI Qualification a Valid Irish PPSN or UK National Insurance Number is required

CCTV

Hi-Tech Training Closed Circuit Television (CCTV) Installation Course is designed to give participants a practical knowledge of the operation and installation of CCTV systems at a foundation level.

CCTV Installation Course

<h2>ITIL® 4 Leader: Digital and IT Strategy: In-House Training</h2>
 <p>The ITIL® 4 Leader: Digital and IT Strategy (DITS) is one of the two modules in the ITIL® 4 Strategic Leader (SL) certification scheme. The other module in the SL designation is the ITIL® 4 Strategist: Direct, Plan &amp; Improve. Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable full understanding of the core material. </p>
 <p>The ITIL ® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.</p>
 <p>The ITIL® 4 Digital and IT Strategy course is based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study, discussions and activities.</p><h3>What You Will Learn</h3>
 <p>The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy:</p>
 <ul>
 <li>Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities</li>
 <li>Understand how to leverage digital strategy to react to digital disruption</li>
 <li>Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value</li>
 <li>Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology</li>
 <li>Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence</li>
 <li>Understand the risks and opportunities of Digital and IT Strategy</li>
 <li>Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy</li>
 <li>Understand how to implement a Digital and IT Strategy</li>
 </ul><section>
                    <h3>Key Concepts of Digital and IT Strategy</h3> <ul> <li>Digital, Information, and Communication Technology</li> <li>Digital Transformation</li> <li>Services, Products, and Competitive Advantage</li> <li>Tiers of Strategy</li> <li>Business Models</li> <li>Operating Models</li> </ul> <h3>Strategy and the Service Value System</h3> <ul> <li>Opportunity and Demand</li> <li>Value</li> <li>Governance</li> <li>ITIL® Guiding Principles</li> <li>Continual Improvement</li> <li>ITIL® Practices</li> </ul> <h3>What is Vision?</h3> <ul> <li>Disruptions</li> <li>Vision</li> <li>Digital Disruptions</li> <li>Balanced Strategic Focus</li> <li>Positioning Tools for Digital Organizations</li> <li>Assignment 1: Digital Disruption and Digital Positioning</li> </ul> <h3>Where Are We Now?</h3> <ul> <li>Environmental Analysis</li> <li>Opportunity Analysis</li> <li>Digital Readiness Assessment</li> </ul> <h3>How Do We Get There (Strategic Planning)</h3> <ul> <li>Strategy Planning</li> <li>Financial Aspects of Digital and IT Strategy</li> <li>Business Models for Strategy Planning</li> <li>Portfolio Optimization</li> </ul> <h3>How Do We Get There (Strategic Approaches)</h3> <ul> <li>Strategic Approaches for Digital Organizations</li> <li>Strategic Approaches for Operational Excellence</li> <li>Strategic Approaches to Evolution</li> <li>Strategic Approaches to Social Responsibility and Sustainability</li> <li>Assignment 2: Strategic Approaches for Digital Organizations</li> </ul> <h3>Take Action (Managing Strategic Initiatives)</h3> <ul> <li>How Strategies are Implemented</li> <li>Coordinating Strategy and Strategic Initiatives</li> <li>Leading Digital Transformation</li> <li>Digital Leadership</li> <li>Assignment 3: Strategy Planning and Communication</li> </ul> <h3>Did We Get There? (Measuring Strategy)</h3> <ul> <li>Key Facts About Measurement</li> <li>Measuring a Strategy</li> <li>Instrumenting Strategy</li> </ul> <h3>How Do We Keep the Momentum Going</h3> <ul> <li>Long-Term Momentum: Ensuring Organizational Viability</li> <li>Short-Term Momentum: Parallel Operation</li> <li>Assignment: Digital Strategy in VUCA Environment</li> </ul> <h3>Managing Innovation and Emerging Technologies</h3> <ul> <li>Managing Innovation</li> <li>Formal Approach to Innovation Management</li> <li>Culture that Supports Innovation</li> <li>Approaches to Innovation</li> <li>Evaluating and Adopting Emerging Technology</li> </ul> <h3>Managing Strategic Risk</h3> <ul> <li>Risk Management</li> <li>Risk Identification</li> <li>Risk Posture</li> <li>Risk Treatment</li> </ul>


                </section>

ITIL® 4 Leader: Digital and IT Strategy: In-House Training
The ITIL® 4 Leader: Digital and IT Strategy (DITS) is one of the two modules in the ITIL® 4 Strategic Leader (SL) certification scheme. The other module in the SL designation is the ITIL® 4 Strategist: Direct, Plan & Improve. Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable full understanding of the core material. 
The ITIL ® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.
The ITIL® 4 Digital and IT Strategy course is based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study, discussions and activities.
What You Will Learn
The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy:
Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
Understand how to leverage digital strategy to react to digital disruption
Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
Understand the risks and opportunities of Digital and IT Strategy
Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
Understand how to implement a Digital and IT Strategy
Key Concepts of Digital and IT Strategy
Digital, Information, and Communication Technology
Digital Transformation
Services, Products, and Competitive Advantage
Tiers of Strategy
Business Models
Operating Models
Strategy and the Service Value System
Opportunity and Demand
Value
Governance
ITIL® Guiding Principles
Continual Improvement
ITIL® Practices
What is Vision?
Disruptions
Vision
Digital Disruptions
Balanced Strategic Focus
Positioning Tools for Digital Organizations
Assignment 1: Digital Disruption and Digital Positioning
Where Are We Now?
Environmental Analysis
Opportunity Analysis
Digital Readiness Assessment
How Do We Get There (Strategic Planning)
Strategy Planning
Financial Aspects of Digital and IT Strategy
Business Models for Strategy Planning
Portfolio Optimization
How Do We Get There (Strategic Approaches)
Strategic Approaches for Digital Organizations
Strategic Approaches for Operational Excellence
Strategic Approaches to Evolution
Strategic Approaches to Social Responsibility and Sustainability
Assignment 2: Strategic Approaches for Digital Organizations
Take Action (Managing Strategic Initiatives)
How Strategies are Implemented
Coordinating Strategy and Strategic Initiatives
Leading Digital Transformation
Digital Leadership
Assignment 3: Strategy Planning and Communication
Did We Get There? (Measuring Strategy)
Key Facts About Measurement
Measuring a Strategy
Instrumenting Strategy
How Do We Keep the Momentum Going
Long-Term Momentum: Ensuring Organizational Viability
Short-Term Momentum: Parallel Operation
Assignment: Digital Strategy in VUCA Environment
Managing Innovation and Emerging Technologies
Managing Innovation
Formal Approach to Innovation Management
Culture that Supports Innovation
Approaches to Innovation
Evaluating and Adopting Emerging Technology
Managing Strategic Risk
Risk Management
Risk Identification
Risk Posture
Risk Treatment

ITIL 4 Leader: Digital and IT Strategy: In-House Training

<h2>ITIL® 4 Specialist: High Velocity IT: In-House Training</h2>
 <p>The ITIL® 4 Specialist: High-Velocity IT module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation.</p>
 <p>This course is based on the ITIL® 4 Specialist: High-Velocity IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.</p>
 <p>This module addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. It was designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. Working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing are included.</p><h3>What You Will Learn</h3>
 <p>At the end of this course, participants will be able to:</p>
 <ul>
 <li>Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.</li>
 <li>Understand the digital product lifecycle in terms of the ITIL operating model.</li>
 <li>Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT.</li>
 <li>Know how to contribute to achieving value with digital products.</li>
 </ul><section>
                    <h3>Course Introduction </h3> <ul> <li>Let's Get to Know Each Other </li> <li>Course Learning Objectives </li> <li>Target Audience </li> <li>Characteristics </li> <li>ITIL® 4 Certification Scheme </li> <li>Course Components </li> <li>Course Agenda </li> <li>Module-End Exercises </li> <li>Exam Details </li> </ul> <h3>Introduction to High-Velocity IT </h3> <ul> <li>High-Velocity IT </li> <li>Digital Technology </li> <li>Digital Organizations </li> <li>Digital Transformation </li> </ul> <h3>High-Velocity IT Approaches </h3> <ul> <li>Relevance of High-Velocity IT Approaches </li> <li>High-Velocity IT Approaches in Detail </li> </ul> <h3>High-Velocity IT Operating Models Introduction </h3> <ul> <li>ITIL® Perspective </li> <li>High-Velocity IT Aspects </li> <li>High-Velocity IT Applications </li> </ul> <h3>ITIL® Building Blocks for High-Velocity IT </h3> <ul> <li>Digital Product Lifecycle </li> <li>Service Value Streams </li> <li>Four Dimensions of Service Management </li> <li>ITIL® Management Practices </li> </ul> <h3>High-Velocity IT Culture </h3> <ul> <li>Key Behavior Patterns </li> <li>ITIL® Guiding Principles </li> </ul> <h3>Supporting Models and Concepts for Purpose </h3> <ul> <li>Ethics </li> <li>Design Thinking </li> </ul> <h3>Supporting Models and Concepts for People </h3> <ul> <li>Reconstructing for Service Agility </li> <li>Safety Culture </li> <li>Stress Prevention  </li> </ul> <h3>Supporting Models and Concepts for Progress </h3> <ul> <li>Working in Complex Environments Lean Culture </li> <li>ITIL® Continual Improvement Model  </li> </ul> <h3>High-Velocity IT Objectives and Techniques </h3> <ul> <li>High-Velocity IT Objectives </li> <li>High-Velocity IT Techniques </li> </ul> <h3>Techniques for Valuable Investments </h3> <ul> <li>Prioritization Techniques </li> <li>Minimum Viable Products and Services </li> <li>Product / Service Ownership </li> <li>A/B Testing </li> </ul> <h3>Techniques for Fast Developments </h3> <ul> <li>Basic Concepts Related to Fast Development </li> <li>Infrastructure as Code Reviews </li> <li>Continual Business Analysis </li> <li>Continuous Integration / Continuous Delivery (CI/CD) </li> <li>Continuous Testing </li> <li>Kanban </li> </ul> <h3>Techniques for Resilient Operations </h3> <ul> <li>Introduction to Resilient Operations </li> <li>Technical Debt </li> <li>Chaos Engineering </li> <li>Definition of Done </li> <li>Version Control </li> <li>Algorithmic IT Operations </li> <li>ChatOps </li> <li>Site Reliability Engineering (SRE) </li> </ul> <h3>Techniques for Co-created Value </h3> <ul> <li>Basic Concepts of Co-created Value </li> <li>Service Experience </li> </ul> <h3>Techniques for Assured Conformance </h3> <ul> <li>DevOps Audit Defense Toolkit </li> <li>DevSecOpsPeer Review</li> </ul>


                </section>

ITIL® 4 Specialist: High Velocity IT: In-House Training
The ITIL® 4 Specialist: High-Velocity IT module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation.
This course is based on the ITIL® 4 Specialist: High-Velocity IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.
This module addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. It was designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. Working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing are included.
What You Will Learn
At the end of this course, participants will be able to:
Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.
Understand the digital product lifecycle in terms of the ITIL operating model.
Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT.
Know how to contribute to achieving value with digital products.
Course Introduction 
Let's Get to Know Each Other
Course Learning Objectives
Target Audience
Characteristics
ITIL® 4 Certification Scheme
Course Components
Course Agenda
Module-End Exercises
Exam Details
Introduction to High-Velocity IT 
High-Velocity IT
Digital Technology
Digital Organizations
Digital Transformation
High-Velocity IT Approaches 
Relevance of High-Velocity IT Approaches
High-Velocity IT Approaches in Detail
High-Velocity IT Operating Models Introduction 
ITIL® Perspective
High-Velocity IT Aspects
High-Velocity IT Applications
ITIL® Building Blocks for High-Velocity IT 
Digital Product Lifecycle
Service Value Streams
Four Dimensions of Service Management
ITIL® Management Practices
High-Velocity IT Culture 
Key Behavior Patterns
ITIL® Guiding Principles
Supporting Models and Concepts for Purpose 
Ethics
Design Thinking
Supporting Models and Concepts for People 
Reconstructing for Service Agility
Safety Culture
Stress Prevention
Supporting Models and Concepts for Progress 
Working in Complex Environments Lean Culture
ITIL® Continual Improvement Model
High-Velocity IT Objectives and Techniques 
High-Velocity IT Objectives
High-Velocity IT Techniques
Techniques for Valuable Investments 
Prioritization Techniques
Minimum Viable Products and Services
Product / Service Ownership
A/B Testing
Techniques for Fast Developments 
Basic Concepts Related to Fast Development
Infrastructure as Code Reviews
Continual Business Analysis
Continuous Integration / Continuous Delivery (CI/CD)
Continuous Testing
Kanban
Techniques for Resilient Operations 
Introduction to Resilient Operations
Technical Debt
Chaos Engineering
Definition of Done
Version Control
Algorithmic IT Operations
ChatOps
Site Reliability Engineering (SRE)
Techniques for Co-created Value 
Basic Concepts of Co-created Value
Service Experience
Techniques for Assured Conformance 
DevOps Audit Defense Toolkit
DevSecOpsPeer Review

Educators providing IT (Information Technology) courses in Barrhead delivered Live Online