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<strong>This video course is designed to prepare you to achieve the AWS Certified Solution Architect Associate SAA-C02 exam. The course covers all the major domains needed for the certification and will help you develop the basics of AWS.</strong>
        <p>An AWS Certification is one of the hottest IT certifications in the job market today! Get your AWS Certified Solutions Architect Associate certification and change your life. The world has been experiencing major changes in the last few years. Rather than running infrastructure on prep (on premise), companies are moving to the cloud.

This course was created from the ground up for the new AWS certification exam. Make sure you're ready to pass the AWS Solutions Architect Associate exam by taking this course. 
This course includes the following: 

Concise, focused lectures on specific AWS concepts and technologies
An organization that directly mirrors the official exam objectives
Hands-on challenges that ensure you have mastered key concepts 

Amazon Web Services or AWS is one of the most important skills you need to gain in 2021. Don't miss out on this opportunity to improve your career with cloud services.

All resources and code files are placed here: https://github.com/PacktPublishing/AWS-Certified-Solutions-Architect-Associate-SAA-C02-Exam-Prep-Course</p>
        <h2>What You Will Learn</h2><p>Learn to build high-performance, cost-optimized, resilient, and operationally efficient AWS architectures<br>Prepare for the SAA-C02 AWS Solutions Architect - Associate exam<br>Learn about cost-optimized network architectures<br>Learn about choosing resilient storage<br>Learn about AWS global infrastructure<br>Learn about multi-tier architecture</p>
        <h2>Audience</h2><p>This course is for anyone who is preparing for AWS Certified Solution Architect Associate SAA-C02 exam. Anyone who's interested in architecting solutions in AWS will also find the contents of this course useful.</p>
        <h2>Approach</h2><p>This comprehensive guide to the AWS Certified Solutions Architect Associate SAA-C02 exam has the right balance of theory and practice for you.</p>
        <h2>Key Features</h2><p>Understand the various advantages of the multi-tier design * Learn about self-managed DB solutions * Understand about AWS WAF and other tools</p>
        <h2>Github Repo</h2><p>https://github.com/PacktPublishing/AWS-Certified-Solutions-Architect-Associate-SAA-C02-Exam-Prep-Course</p>
        <h2>About the Author</h2><h3>Anthony Sequeira</h3><p>Anthony Sequeira, CCIE No. 15626, is a seasoned trainer and author regarding all levels and tracks of Cisco certification. Anthony formally began his career in the information technology industry in 1994 with IBM in Tampa, Florida. He quickly formed his own computer consultancy, Computer Solutions, and then discovered his true passion-teaching and writing about Microsoft and Cisco technologies.

Anthony joined Mastering Computers in 1996 and lectured to massive audiences around the world about the latest in computer technologies. Mastering Computers became the revolutionary online training company, KnowledgeNet, and Anthony trained there for many years.</p>
        <h2>Course Outline</h2><h4>1. The Basics of Cloud and AWS</h4><p></p><br><h4>2. Resilient Architectures</h4><p></p><br><h4>3. High Performance Architectures</h4><p></p><br><h4>4. Secure Architectures</h4><p></p><br><h4>5. Cost Optimized Architectures</h4><p></p>

This video course is designed to prepare you to achieve the AWS Certified Solution Architect Associate SAA-C02 exam. The course covers all the major domains needed for the certification and will help you develop the basics of AWS.
An AWS Certification is one of the hottest IT certifications in the job market today! Get your AWS Certified Solutions Architect Associate certification and change your life. The world has been experiencing major changes in the last few years. Rather than running infrastructure on prep (on premise), companies are moving to the cloud. This course was created from the ground up for the new AWS certification exam. Make sure you're ready to pass the AWS Solutions Architect Associate exam by taking this course. This course includes the following: Concise, focused lectures on specific AWS concepts and technologies
An organization that directly mirrors the official exam objectives
Hands-on challenges that ensure you have mastered key concepts Amazon Web Services or AWS is one of the most important skills you need to gain in 2021. Don't miss out on this opportunity to improve your career with cloud services. All resources and code files are placed here: https://github.com/PacktPublishing/AWS-Certified-Solutions-Architect-Associate-SAA-C02-Exam-Prep-Course
What You Will Learn
Learn to build high-performance, cost-optimized, resilient, and operationally efficient AWS architectures
Prepare for the SAA-C02 AWS Solutions Architect - Associate exam
Learn about cost-optimized network architectures
Learn about choosing resilient storage
Learn about AWS global infrastructure
Learn about multi-tier architecture
Audience
This course is for anyone who is preparing for AWS Certified Solution Architect Associate SAA-C02 exam. Anyone who's interested in architecting solutions in AWS will also find the contents of this course useful.
Approach
This comprehensive guide to the AWS Certified Solutions Architect Associate SAA-C02 exam has the right balance of theory and practice for you.
Key Features
Understand the various advantages of the multi-tier design * Learn about self-managed DB solutions * Understand about AWS WAF and other tools
Github Repo
https://github.com/PacktPublishing/AWS-Certified-Solutions-Architect-Associate-SAA-C02-Exam-Prep-Course
About the Author
Anthony Sequeira
Anthony Sequeira, CCIE No. 15626, is a seasoned trainer and author regarding all levels and tracks of Cisco certification. Anthony formally began his career in the information technology industry in 1994 with IBM in Tampa, Florida. He quickly formed his own computer consultancy, Computer Solutions, and then discovered his true passion-teaching and writing about Microsoft and Cisco technologies. Anthony joined Mastering Computers in 1996 and lectured to massive audiences around the world about the latest in computer technologies. Mastering Computers became the revolutionary online training company, KnowledgeNet, and Anthony trained there for many years.
Course Outline
1. The Basics of Cloud and AWS

2. Resilient Architectures

3. High Performance Architectures

4. Secure Architectures

5. Cost Optimized Architectures


Packt

Cloud Computing

This video course is designed to prepare you to achieve the AWS Certified Solution Architect Associate SAA-C02 exam. The course covers all the major domains needed for the certification and will help you develop the basics of AWS.

AWS Certified Solutions Architect Associate (SAA-C02) Exam Prep Course

General Admission

<div>
	<h3><strong>Description:</strong></h3>
<p><span>The uniquely management-focused CISSO certification promotes international security practices and recognizes the individual who manages, designs, and oversees and assesses an enterprise's information security. CISSO means higher earning potential and career advancement. Recent independent studies consistently rank CISSO as one of the highest paying and sought after IT certifications. </span><span>This </span><b>Certified Information Systems Security Officer (CISSO) - Complete Video Course</b><span> covers everything you need to know about becoming a Certified Information Systems Security Officer. In this course you will learn about risk management, security management, authentication, access control, security models, operations security, symmetric cryptography and hashing, asymmetric cryptography and PKI, network connections, network protocols and devices, telephony, VPNs and wireless, security architecture, software development security, database security and system development, business continuity, disaster recovery, incident management, law, and ethics, </span><span>and physical security, and more. So, get this to demonstrate your information security management expertise and this course will enhance your competitive advantage.</span></p>
<h3><b>Assessment:</b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</span></li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li><span>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</span></li>
<li><span>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Certified Information Systems Security Officer (CISSO) - Complete Video Course </b><span>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic background.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Certified Information Systems Security Officer (CISSO) - Complete Video Course</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</span></p>
		</div><table width="100%">				<tbody><tr>
					<td><i></i></td>
					<td>Risk Management</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:58:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Security Management</td>
					<td> </td>
					<td><span><i></i> 00:58:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Authentication</td>
					<td> </td>
					<td><span><i></i> 01:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Access Control</td>
					<td> </td>
					<td><span><i></i> 01:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Security Models</td>
					<td> </td>
					<td><span><i></i> 01:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Operations Security</td>
					<td> </td>
					<td><span><i></i> 01:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Symmetric Cryptography and Hashing</td>
					<td> </td>
					<td><span><i></i> 01:19:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Asymmetric Cryptography and PKI</td>
					<td> </td>
					<td><span><i></i> 01:31:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Network Connections</td>
					<td> </td>
					<td><span><i></i> 01:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Network Protocols and Devices</td>
					<td> </td>
					<td><span><i></i> 01:31:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Telephony, VPNs and Wireless</td>
					<td> </td>
					<td><span><i></i> 01:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Security Architecture</td>
					<td> </td>
					<td><span><i></i> 01:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Software Development Security</td>
					<td> </td>
					<td><span><i></i> 01:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Database Security and System Development</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Malware and Software Attacks</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Business Continuity</td>
					<td> </td>
					<td><span><i></i> 00:44:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Disaster Recovery</td>
					<td> </td>
					<td><span><i></i> 00:53:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Incident Management, Law, and Ethics</td>
					<td> </td>
					<td><span><i></i> 01:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Physical</td>
					<td> </td>
					<td><span><i></i> 00:38:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Certified Information Systems Security Officer (CISSO) - Complete Video Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Certified Information Systems Security Officer (CISSO) - Complete Video Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Description:
The uniquely management-focused CISSO certification promotes international security practices and recognizes the individual who manages, designs, and oversees and assesses an enterprise's information security. CISSO means higher earning potential and career advancement. Recent independent studies consistently rank CISSO as one of the highest paying and sought after IT certifications. This Certified Information Systems Security Officer (CISSO) - Complete Video Course covers everything you need to know about becoming a Certified Information Systems Security Officer. In this course you will learn about risk management, security management, authentication, access control, security models, operations security, symmetric cryptography and hashing, asymmetric cryptography and PKI, network connections, network protocols and devices, telephony, VPNs and wireless, security architecture, software development security, database security and system development, business continuity, disaster recovery, incident management, law, and ethics, and physical security, and more. So, get this to demonstrate your information security management expertise and this course will enhance your competitive advantage.
Assessment:
At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.
Certification:
After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
Who is this Course for?
Certified Information Systems Security Officer (CISSO) - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
Requirements
Our Certified Information Systems Security Officer (CISSO) - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
	Risk Management	FREE	00:58:00
	Security Management		00:58:00
	Authentication		01:01:00
	Access Control		01:20:00
	Security Models		01:01:00
	Operations Security		01:10:00
	Symmetric Cryptography and Hashing		01:19:00
	Asymmetric Cryptography and PKI		01:31:00
	Network Connections		01:28:00
	Network Protocols and Devices		01:31:00
	Telephony, VPNs and Wireless		01:13:00
	Security Architecture		01:02:00
	Software Development Security		01:05:00
	Database Security and System Development		01:00:00
	Malware and Software Attacks		00:17:00
	Business Continuity		00:44:00
	Disaster Recovery		00:53:00
	Incident Management, Law, and Ethics		01:06:00
	Physical		00:38:00
Mock Exam			
	Mock Exam- Certified Information Systems Security Officer (CISSO) - Complete Video Course		00:20:00
Final Exam			
	Final Exam- Certified Information Systems Security Officer (CISSO) - Complete Video Course		00:20:00
Certificate and Transcript			
	Order Your Certificates and Transcripts		00:00:00

John Academy

Certified in Cybersecurity (CC)

Certified Cryptocurrency Investigator Course (CCI)

IT Certifications

Certificate in Information Security Management Principles (CISMP)

Certified Information Security Manager (CISM)

Cissp

Certified Information Systems Security Officer (CISSO) - Complete Video Course

<section>
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				<div>
					<div><p>Are you ready to embark on a thrilling journey into the heart of IT Service Management? Welcome to the ITIL Practitioner course, your key to unlocking the secrets of ITSM success! In this transformative learning experience, we invite you to immerse yourself in a world of possibilities, where the principles and themes of ITIL come to life. This course is not just about theory; it's about equipping you with practical knowledge and skills that will empower you to excel in the dynamic world of IT.</p><p>At its core, this course is your passport to understanding and implementing IT Service Management principles and themes. We'll delve deep into the foundational concepts that drive ITSM, arming you with the tools and strategies needed to excel in today's IT landscape. From change management to effective communication, you'll gain mastery over essential skills that are in high demand across industries.</p><p>Continual Service Improvement (CSI) is not just a buzzword; it's a powerful approach that will elevate your career. We'll guide you through the intricacies of CSI, teaching you how to use metrics and measurements effectively to drive data-driven decisions. You'll discover how to seamlessly integrate CSI with ITIL practices and extend its benefits beyond the conventional boundaries. By the end of this course, you'll have the expertise to revolutionize your organization's IT processes and propel your career to new heights.</p><p>In this dynamic learning environment, you can access expert guidance, interactive exercises, and a vibrant community of like-minded professionals. Whether you're an aspiring IT leader, a seasoned practitioner, or someone eager to make a mark in the IT world, the ITIL Practitioner course is your ticket to success. Join us today and become the driving force behind IT excellence!</p></div>
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			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Understand the four dimensions of service management</span>
									</li>
								<li>
											<span>
													</span>
										<span>Explain the ITIL service value chain</span>
									</li>
								<li>
											<span>
													</span>
										<span>Describe the seven ITIL processes</span>
									</li>
								<li>
											<span>
													</span>
										<span>Apply the Continual Service Improvement (CSI) approach</span>
									</li>
								<li>
											<span>
													</span>
										<span>Integrate CSI with ITIL and other frameworks</span>
									</li>
						</ul>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Become an ITIL Practitioner, one of the most in-demand IT certifications in the world</span>
									</li>
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											<span>
													</span>
										<span>Advance your career in IT service management</span>
									</li>
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													</span>
										<span>Learn how to adopt and adapt ITIL to your organization's unique needs</span>
									</li>
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													</span>
										<span>Improve your organization's IT services and outcomes</span>
									</li>
								<li>
											<span>
													</span>
										<span>Gain a competitive edge in the job market</span>
									</li>
						</ul>
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			<h2> <b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>IT Service Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>IT Consultant</span>
									</li>
								<li>
											<span>
													</span>
										<span>Service Delivery Manager</span>
									</li>
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											<span>
													</span>
										<span>Change Management Specialist</span>
									</li>
								<li>
											<span>
													</span>
										<span>IT Project Manager</span>
									</li>
						</ul>
				</div>
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			<h2> <b>Requirements</b></h2>		</div>
				</div>
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				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Basic understanding of IT Service Management.</span>
									</li>
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											<span>
													</span>
										<span>Access to a computer with internet connectivity.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Eagerness to learn and adapt.</span>
									</li>
						</ul>
				</div>
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			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Introduction to ITIL Practitioner</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Course Introduction</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>ITSM &amp; Continual Improvement</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Learning Objectives</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Selecting a Management System</td><td><span>🕐 00:11:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Systems Thinking</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>The 4Ps</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Communication &amp; Management Systems</td><td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Organizational Capabilities</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Adopt, Adapt &amp; Realize</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Outside-in vs Inside-out Thinking </td><td><span>🕐 00:11:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Defining a Service</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Metrics &amp; Measurement</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Improvement, the Practitioner &amp; CSI</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Driving IT Service Management Summary </td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Checkpoint </td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Principles &amp; Themes</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Learning Objectives</td><td><span>🕐 00:04:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Principles</td><td><span>🕐 00:24:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Themes</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Principles &amp; Themes in Practice </td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Principles &amp; Themes Summary</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Checkpoint</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Organizational Change Management (OCM)</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Learning Objectives</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Role &amp; Impact of OCM on Improvement</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>OCM Activities</td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>OCM &amp; Systems Thinking </td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>OCM Summary</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Checkpoint</td><td><span>🕐 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Effective Communication to enable CSI</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Learning Objectives</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Value, Importance &amp; Benefit of Good Communication</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Principles of Communication</td><td><span>🕐 00:11:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Role of Influence</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Communication Summary</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Checkpoint</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Use Metrics &amp; Measurement</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Learning Objectives</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CSFs, KPIs &amp; Improvement</td><td><span>🕐 00:18:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Analyze CSFs &amp; KPIs in Context</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Assessments</td><td><span>🕐 00:04:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td> Use Metrics &amp; Measurement Summary </td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Design a Report</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td> Checkpoint</td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>CSI Approach</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Learning Objectives</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>It Depends</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Approach Deconstructed</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Goal Question Metric (GQM) Approach Introduction</td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CSI Approach Summary</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Checkpoint</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Integrating CSI with ITIL &amp; Beyond</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Learning Objectives</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CSI Approach for the ITIL Practitioner</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CSI Approach in ITIL </td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CSI Approach, PRINCE2 &amp; RESILIA </td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Integrating CSI with ITIL &amp; Beyond Summary </td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Checkpoint</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Workbooks</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Workbooks - ITIL Practitioner - Video Training Course</td><td><span>🕐 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Order Your Certificate</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Are you ready to embark on a thrilling journey into the heart of IT Service Management? Welcome to the ITIL Practitioner course, your key to unlocking the secrets of ITSM success! In this transformative learning experience, we invite you to immerse yourself in a world of possibilities, where the principles and themes of ITIL come to life. This course is not just about theory; it's about equipping you with practical knowledge and skills that will empower you to excel in the dynamic world of IT.
At its core, this course is your passport to understanding and implementing IT Service Management principles and themes. We'll delve deep into the foundational concepts that drive ITSM, arming you with the tools and strategies needed to excel in today's IT landscape. From change management to effective communication, you'll gain mastery over essential skills that are in high demand across industries.
Continual Service Improvement (CSI) is not just a buzzword; it's a powerful approach that will elevate your career. We'll guide you through the intricacies of CSI, teaching you how to use metrics and measurements effectively to drive data-driven decisions. You'll discover how to seamlessly integrate CSI with ITIL practices and extend its benefits beyond the conventional boundaries. By the end of this course, you'll have the expertise to revolutionize your organization's IT processes and propel your career to new heights.
In this dynamic learning environment, you can access expert guidance, interactive exercises, and a vibrant community of like-minded professionals. Whether you're an aspiring IT leader, a seasoned practitioner, or someone eager to make a mark in the IT world, the ITIL Practitioner course is your ticket to success. Join us today and become the driving force behind IT excellence!
 Learning outcome
Understand the four dimensions of service management
Explain the ITIL service value chain
Describe the seven ITIL processes
Apply the Continual Service Improvement (CSI) approach
Integrate CSI with ITIL and other frameworks
 Why should I take this course?
Become an ITIL Practitioner, one of the most in-demand IT certifications in the world
Advance your career in IT service management
Learn how to adopt and adapt ITIL to your organization's unique needs
Improve your organization's IT services and outcomes
Gain a competitive edge in the job market
 Career Path
IT Service Manager
IT Consultant
Service Delivery Manager
Change Management Specialist
IT Project Manager
 Requirements
Basic understanding of IT Service Management.
Access to a computer with internet connectivity.
Eagerness to learn and adapt.
Course Curriculum
Introduction to ITIL Practitioner			
▶	Course Introduction	FREE	🕐 00:14:00
ITSM & Continual Improvement			
▶	Learning Objectives	🕐 00:06:00
▶	Selecting a Management System	🕐 00:11:00
▶	Systems Thinking	🕐 00:13:00
▶	The 4Ps	🕐 00:13:00
▶	Communication & Management Systems	🕐 00:14:00
▶	Organizational Capabilities	🕐 00:10:00
▶	Adopt, Adapt & Realize	🕐 00:15:00
▶	Outside-in vs Inside-out Thinking	🕐 00:11:00
▶	Defining a Service	🕐 00:05:00
▶	Metrics & Measurement	🕐 00:06:00
▶	Improvement, the Practitioner & CSI	🕐 00:10:00
▶	Driving IT Service Management Summary	🕐 00:15:00
▶	Checkpoint	🕐 00:16:00
Principles & Themes			
▶	Learning Objectives	🕐 00:04:00
▶	Principles	🕐 00:24:00
▶	Themes	🕐 00:09:00
▶	Principles & Themes in Practice	🕐 00:08:00
▶	Principles & Themes Summary	🕐 00:03:00
▶	Checkpoint	🕐 00:07:00
Organizational Change Management (OCM)			
▶	Learning Objectives	🕐 00:02:00
▶	Role & Impact of OCM on Improvement	🕐 00:07:00
▶	OCM Activities	🕐 00:16:00
▶	OCM & Systems Thinking	🕐 00:06:00
▶	OCM Summary	🕐 00:06:00
▶	Checkpoint	🕐 00:10:00
Effective Communication to enable CSI			
▶	Learning Objectives	🕐 00:01:00
▶	Value, Importance & Benefit of Good Communication	🕐 00:05:00
▶	Principles of Communication	🕐 00:11:00
▶	Role of Influence	🕐 00:07:00
▶	Communication Summary	🕐 00:05:00
▶	Checkpoint	🕐 00:09:00
Use Metrics & Measurement			
▶	Learning Objectives	🕐 00:02:00
▶	CSFs, KPIs & Improvement	🕐 00:18:00
▶	Analyze CSFs & KPIs in Context	🕐 00:09:00
▶	Assessments	🕐 00:04:00
▶	Use Metrics & Measurement Summary	🕐 00:05:00
▶	Design a Report	🕐 00:07:00
▶	Checkpoint	🕐 00:08:00
CSI Approach			
▶	Learning Objectives	🕐 00:02:00
▶	It Depends	🕐 00:09:00
▶	Approach Deconstructed	🕐 00:25:00
▶	Goal Question Metric (GQM) Approach Introduction	🕐 00:08:00
▶	CSI Approach Summary	🕐 00:05:00
▶	Checkpoint	🕐 00:07:00
Integrating CSI with ITIL & Beyond			
▶	Learning Objectives	🕐 00:01:00
▶	CSI Approach for the ITIL Practitioner	🕐 00:07:00
▶	CSI Approach in ITIL	🕐 00:25:00
▶	CSI Approach, PRINCE2 & RESILIA	🕐 00:06:00
▶	Integrating CSI with ITIL & Beyond Summary	🕐 00:03:00
▶	Checkpoint	🕐 00:06:00
Workbooks			
	Workbooks - ITIL Practitioner - Video Training Course	🕐 00:00:00
Order Your Certificate			
	Order Your Certificate	🕐 00:00:00

Skill Up

IT Service Management

ITIL

IT Skills

IT (Information Technology)

Discover the transformative power of ITIL Practitioner in just one course! Unleash your potential in IT Service Management, master principles and themes, embrace organizational change, and unlock the secrets of continual improvement. Join us on a journey to IT excellence.

ITIL Practitioner

<h2>ITIL® 4 Specialist: Drive Stakeholder Value: On-Demand</h2>
 <p>The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. </p>
 <p>This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.</p><h3>What You Will Learn</h3>
 <p>The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: </p>
 <ul>
 <li>Understand how customer journeys are designed  </li>
 <li>Know how to target markets and stakeholders </li>
 <li>Know how to foster stakeholder relationships  </li>
 <li>Know how to shape demand and define service offerings  </li>
 <li>Know how to align expectations and agree on details of services  </li>
 <li>Know how to onboard and offboard customers and users  </li>
 <li>Know how to act together to ensure continual value co-creation (service consumption / provisioning)  </li>
 <li>Know how to realize and validate service value</li>
 </ul><section>
                    <h3>Customer Journey</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Mastering the Customer Journey</li> <li>Touchpoints and Service Interactions</li> <li>Module Topics</li> <li>Mapping the Customer Journey</li> <li>Designing the Customer Journey</li> <li>Measuring and Improving the Customer Journey</li> </ul> <h3>Customer Journey Step 1: Explore</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of the Explore Step</li> <li>Module Topics</li> <li>Understanding Service Consumers</li> <li>Understanding Service Providers</li> <li>Understanding and Targeting Markets</li> </ul> <h3>Customer Journey Step 2: Engage</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of the Engage Step</li> <li>Aspects of Service Value</li> <li>Module Topics</li> <li>Service Relationship Types</li> <li>Building Service Relationships</li> <li>Building and Sustaining Trust and Relationships</li> <li>Analyzing Customer Needs</li> <li>Managing Suppliers and Partners</li> </ul> <h3>Customer Journey Step 3: Offer</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Shaping Demand and Service Offerings</li> <li>Module Topics</li> <li>Managing Demand and Opportunities</li> <li>Specifying and Managing Customer Requirements</li> <li>Designing Service Offerings and User Experience</li> <li>Selling and Obtaining Service Offerings</li> </ul> <h3>Customer Journey Step 4: Agree</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Aligning Expectations and Agreeing on Services</li> <li>Module Topics</li> <li>Agreeing on and Planning Value Co-Creation</li> <li>Negotiating and Agreeing on a Service</li> </ul> <h3>Customer Journey Step 5: Onboard</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Onboarding and Offboarding</li> <li>ITIL® Management Practices</li> <li>Module Topics</li> <li>Planning Onboarding</li> <li>Fostering Relationships with Users</li> <li>Providing User Engagement and Delivery Channels</li> <li>Enabling Users for Service </li> <li>Elevating Mutual Capabilities</li> <li>Offboarding</li> </ul> <h3>Customer Journey Step 6: Co-create</h3> <ul> <li>Purpose of the Module</li> <li>Purpose of Service Provision and Consumption</li> <li>Module Topics</li> <li>Service Mindset</li> <li>Ongoing Service Interactions</li> <li>Nurturing User Communities</li> </ul> <h3>Customer Journey Step 7: Realize</h3> <ul> <li>Purpose of the Module</li> <li>Measuring Service Value</li> <li>Purpose of Value Capturing and Customer Journey Improvement</li> <li>Realizing Service Value in Different Settings</li> <li>Module Topics</li> <li>Tracking Value Realization</li> <li>Assessing and Reporting Value Realization</li> <li>Evaluating Value Realization and Improving Customer Journeys</li> <li>Realizing Value for the Service Provider</li> </ul>


                </section>

ITIL® 4 Specialist: Drive Stakeholder Value: On-Demand
The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. 
This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.
What You Will Learn
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: 
Understand how customer journeys are designed
Know how to target markets and stakeholders
Know how to foster stakeholder relationships
Know how to shape demand and define service offerings
Know how to align expectations and agree on details of services
Know how to onboard and offboard customers and users
Know how to act together to ensure continual value co-creation (service consumption / provisioning)
Know how to realize and validate service value
Customer Journey
Purpose of the Module
Purpose of Mastering the Customer Journey
Touchpoints and Service Interactions
Module Topics
Mapping the Customer Journey
Designing the Customer Journey
Measuring and Improving the Customer Journey
Customer Journey Step 1: Explore
Purpose of the Module
Purpose of the Explore Step
Module Topics
Understanding Service Consumers
Understanding Service Providers
Understanding and Targeting Markets
Customer Journey Step 2: Engage
Purpose of the Module
Purpose of the Engage Step
Aspects of Service Value
Module Topics
Service Relationship Types
Building Service Relationships
Building and Sustaining Trust and Relationships
Analyzing Customer Needs
Managing Suppliers and Partners
Customer Journey Step 3: Offer
Purpose of the Module
Purpose of Shaping Demand and Service Offerings
Module Topics
Managing Demand and Opportunities
Specifying and Managing Customer Requirements
Designing Service Offerings and User Experience
Selling and Obtaining Service Offerings
Customer Journey Step 4: Agree
Purpose of the Module
Purpose of Aligning Expectations and Agreeing on Services
Module Topics
Agreeing on and Planning Value Co-Creation
Negotiating and Agreeing on a Service
Customer Journey Step 5: Onboard
Purpose of the Module
Purpose of Onboarding and Offboarding
ITIL® Management Practices
Module Topics
Planning Onboarding
Fostering Relationships with Users
Providing User Engagement and Delivery Channels
Enabling Users for Service
Elevating Mutual Capabilities
Offboarding
Customer Journey Step 6: Co-create
Purpose of the Module
Purpose of Service Provision and Consumption
Module Topics
Service Mindset
Ongoing Service Interactions
Nurturing User Communities
Customer Journey Step 7: Realize
Purpose of the Module
Measuring Service Value
Purpose of Value Capturing and Customer Journey Improvement
Realizing Service Value in Different Settings
Module Topics
Tracking Value Realization
Assessing and Reporting Value Realization
Evaluating Value Realization and Improving Customer Journeys
Realizing Value for the Service Provider

IIL Europe Ltd

ITIL 4 Specialist: Drive Stakeholder Value: On-Demand

<h2>ITIL® 4 Specialist: High-Velocity IT: On-Demand</h2>
<p>This course is based on the ITIL® 4 Specialist: High-Velocity IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.</p><h3>What You Will Learn</h3>
<p>At the end of this course, participants will be able to:</p>
<ul>
<li>Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.</li>
<li>Understand the digital product lifecycle in terms of the ITIL operating model.</li>
<li>Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT.</li>
<li>Know how to contribute to achieving value with digital products.</li>
</ul><section>
                    <ul><li>Course Introduction</li><li>Introduction to High-Velocity IT</li><li>High-Velocity IT Approaches</li><li>High-Velocity IT Operating Models Introduction</li><li>ITIL Building Blocks for High-Velocity IT</li><li>Supporting Models and Concepts for Purpose</li><li>Supporting Models and Concepts for People</li><li>Supporting Models and Concepts for Progress</li><li>High-Velocity IT Objectives and Techniques</li><li>Techniques for Valuable Investments</li><li>Techniques for Fast Developments</li><li>Techniques for Resilient Operations</li><li>Techniques for Co-created Value</li><li>Techniques for Assured Conformance</li></ul>


                </section>

ITIL® 4 Specialist: High-Velocity IT: On-Demand
This course is based on the ITIL® 4 Specialist: High-Velocity IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.
What You Will Learn
At the end of this course, participants will be able to:
Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.
Understand the digital product lifecycle in terms of the ITIL operating model.
Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT.
Know how to contribute to achieving value with digital products.
Course Introduction
Introduction to High-Velocity IT
High-Velocity IT Approaches
High-Velocity IT Operating Models Introduction
ITIL Building Blocks for High-Velocity IT
Supporting Models and Concepts for Purpose
Supporting Models and Concepts for People
Supporting Models and Concepts for Progress
High-Velocity IT Objectives and Techniques
Techniques for Valuable Investments
Techniques for Fast Developments
Techniques for Resilient Operations
Techniques for Co-created Value
Techniques for Assured Conformance

ITIL 4 Specialist: High-Velocity IT: On-Demand

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.</p>Overview<p>This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices</p><p>ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. <b>This class includes an exam voucher. </b></p>Prerequisites<p></p><ul><li>ITILÂ© 4 Foundation</li></ul><p></p></div><div id="course-pills-2"><h3>1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD</h3> <ul> <li>Overview of the key ITIL 4 high-velocity terminology</li> <li>Understand when the transformation to high velocity IT is desirable and feasible</li> <li>Understand the five objectives associated with digital products ? to achieve:</li> <li>Valuable investments ? strategically innovative and effective application of IT</li> <li>Fast development - quick realization and delivery of IT services and IT-related products</li> <li>Resilient operations - highly resilient IT services and IT-related products</li> <li>Co-created value - effective interaction between service provider and consumer</li> <li>Assured conformance - to governance, risk and compliance (GRC) requirements.</li> </ul> <h3>2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE</h3> <ul> <li>Understand how high velocity IT relates to:</li> <li>The four dimensions of service management</li> <li>The ITIL service value system</li> <li>The service value chain</li> <li>The digital product lifecycle</li> </ul> <h3>3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT</h3> <ul> <li>Understand the following concepts:</li> <li>Ethics</li> <li>Safety culture</li> <li>Toyota Kata</li> <li>Lean / Agile / Resilient / Continuous</li> <li>Service-dominant logic</li> <li>Design thinking</li> <li>Complexity thinking</li> <li>Use the principles, models and concepts to contribute to:</li> <li>Help get customers? jobs done</li> <li>Trust and be trusted</li> <li>Commit to performance</li> <li>Deal with uncertainty</li> <li>Improve by being inquisitive</li> </ul> <h3>4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS</h3> <ul> <li>Know how the service provider ensures valuable investments are achieved.</li> <li>Know how to use the following practices to contribute to achieving valuable investments:</li> <li>Portfolio management</li> <li>Relationship management</li> <li>Know how the service provider ensures fast deployment is achieved</li> <li>Know how to use the following practices to contribute to achieving fast deployment:</li> <li>Architecture management</li> <li>Business analysis</li> <li>Deployment management</li> <li>Service validation and testing</li> <li>Software development and management</li> <li>Know how the service provider ensures resilient operations are achieved</li> <li>Know how to use the following practices to contribute to achieving resilient operations:</li> <li>Availability management</li> <li>Capacity and performance management</li> <li>Monitoring and event management</li> <li>Problem management</li> <li>Service continuity management</li> <li>Infrastructure and platform management</li> <li>Know how the service provider ensures co-created value is achieved</li> <li>Know how to use the following practices to contribute to achieving co-created value with the service consumer:</li> <li>Relationship management</li> <li>Service design</li> <li>Service desk</li> <li>Know how the service provider ensures assured conformance is achieved</li> <li>Know how to use the following practices to contribute to achieving assured conformance:</li> <li>Information security management</li> <li>Risk management</li> </ul></div>

Duration
3 Days
18 CPD hours
This course is intended for
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.
Overview
This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices
ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher. 
Prerequisites

ITILÂ© 4 Foundation

1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD
Overview of the key ITIL 4 high-velocity terminology
Understand when the transformation to high velocity IT is desirable and feasible
Understand the five objectives associated with digital products ? to achieve:
Valuable investments ? strategically innovative and effective application of IT
Fast development - quick realization and delivery of IT services and IT-related products
Resilient operations - highly resilient IT services and IT-related products
Co-created value - effective interaction between service provider and consumer
Assured conformance - to governance, risk and compliance (GRC) requirements.
2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE
Understand how high velocity IT relates to:
The four dimensions of service management
The ITIL service value system
The service value chain
The digital product lifecycle
3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT
Understand the following concepts:
Ethics
Safety culture
Toyota Kata
Lean / Agile / Resilient / Continuous
Service-dominant logic
Design thinking
Complexity thinking
Use the principles, models and concepts to contribute to:
Help get customers? jobs done
Trust and be trusted
Commit to performance
Deal with uncertainty
Improve by being inquisitive
4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS
Know how the service provider ensures valuable investments are achieved.
Know how to use the following practices to contribute to achieving valuable investments:
Portfolio management
Relationship management
Know how the service provider ensures fast deployment is achieved
Know how to use the following practices to contribute to achieving fast deployment:
Architecture management
Business analysis
Deployment management
Service validation and testing
Software development and management
Know how the service provider ensures resilient operations are achieved
Know how to use the following practices to contribute to achieving resilient operations:
Availability management
Capacity and performance management
Monitoring and event management
Problem management
Service continuity management
Infrastructure and platform management
Know how the service provider ensures co-created value is achieved
Know how to use the following practices to contribute to achieving co-created value with the service consumer:
Relationship management
Service design
Service desk
Know how the service provider ensures assured conformance is achieved
Know how to use the following practices to contribute to achieving assured conformance:
Information security management
Risk management

Nexus Human

Institute of Leadership & Management (ILM)

ICDL (International Certification of Digital Literacy)

ITILÂ© 4 High Velocity IT (HVIT)

<p><strong>***From Tech Novice to IT Hero: Your Journey to IT Support Mastery***</strong></p><p>Did you know that the global IT support technician workforce is projected to grow by 11% by 2030? This rising demand highlights the crucial role IT Support Technicians play in keeping businesses and organizations running smoothly. This comprehensive IT Support Technician course equips you with the theoretical knowledge and understanding to excel in this IT Support Technician dynamic field.</p><p>Our CPD-accredited IT Support Technician course is designed to provide a wide-ranging understanding of the essential theoretical concepts required in this field. From understanding how people use computers to managing files and mitigating IT security threats, this IT Support Technician course covers everything you need to know to become an effective IT Support Technician.</p><strong>Learning Outcomes</strong><p>By the end of this IT Support Technician course, you will be able to:</p><ul><li>Describe the core components of computer systems and their functionalities.</li><li>Explain various data storage solutions and network configurations.</li><li>Navigate different operating systems and manage files effectively.</li><li>Identify and mitigate common IT security threats.</li><li>Implement preventative maintenance practices to ensure system stability.</li><li>Apply systematic troubleshooting methodologies to resolve user issues.</li></ul><p><strong>Why would you choose the IT Support Technician course from Compliance Central:</strong></p><ul><li>Lifetime access to IT Support Technician course materials</li><li>Full tutor support is available from Monday to Friday with the IT Support Technician course</li><li>Learn IT Support Technician skills at your own pace from the comfort of your home</li><li>Gain a complete understanding of IT Support Technician course</li><li>Accessible, informative IT Support Technician learning modules designed by experts</li><li>Get 24/7 help or advice from our email and live chat teams with the IT Support Technician</li><li>Study IT Support Technician in your own time through your computer, tablet or mobile device</li><li>A 100% learning satisfaction guarantee with your IT Support Technician Course</li></ul><p>This <strong>IT Support Technician</strong> course is designed to provide a comprehensive and theoretical foundation for a successful career in IT support.</p><p><strong>Module 01: How People Use Computers</strong></p><p>This module delves into the basic principles of human-computer interaction, exploring how users interact with different types of computers. You will gain a thorough understanding of user behavior and preferences, which is essential for any IT Support Technician.</p><p><strong>Module 02: System Hardware</strong></p><p>Understanding the components of computer hardware is vital. This module covers the various parts of a computer system, including the motherboard, CPU, RAM, and other critical components, providing the foundational knowledge every IT Support Technician needs.</p><p><strong>Module 03: Device Ports and Peripherals</strong></p><p>Learn about the different types of ports and peripherals used with computers, including printers, scanners, and external storage devices.</p><p><strong>Module 04: Data Storage and Sharing</strong></p><p>Data management is a key skill for any IT Support Technician. This module covers various data storage methods, including hard drives, SSDs, and cloud storage. You will also learn best practices for data sharing and management.</p><p><strong>Module 05: Understanding Operating Systems</strong></p><p>Gain a solid theoretical understanding of operating systems, such as Windows and macOS, covering core functionalities, user interfaces, and file management techniques.</p><p><strong>Module 06: Setting Up and Configuring a PC</strong></p><p>Learn the steps involved in setting up and configuring a personal computer. This module covers installation processes, system configuration, and optimization techniques, which are essential skills for an IT Support Technician.</p><p><strong>Module 07: Setting Up and Configuring a Mobile Device</strong></p><p>Learn about the theoretical foundations of mobile device setup and configuration, covering different operating systems and security considerations.</p><p><strong>Module 08: Managing Files</strong></p><p>Master essential file management techniques in this module. You'll learn how to create, organize, search for, and manipulate files and folders on various operating systems.</p><p><strong>Module 09: Using and Managing Application Software</strong></p><p>Explore the theoretical aspects of using and managing application software. This module covers software installation, configuration, and troubleshooting techniques.</p><p><strong>Module 10: Configuring Network and Internet Connectivity</strong></p><p>Gain a theoretical understanding of network configurations, including network types, internet connectivity, and network devices like routers and switches.</p><p><strong>Module 11: IT Security Threat Mitigation</strong></p><p>Understanding IT security is crucial for an IT Support Technician. This module covers common security threats, how to identify them, and best practices for mitigation.</p><p><strong>Module 12: Computer Maintenance and Management</strong></p><p>Discover preventative maintenance practices to ensure the optimal performance and stability of computer systems.</p><p><strong>Module 13: IT Troubleshooting</strong></p><p>Learn systematic troubleshooting methodologies to identify and resolve user issues related to hardware, software, and network connectivity.</p><p><strong>Module 14: Understanding Databases</strong></p><p>This module provides a theoretical introduction to databases, exploring their functionalities and how they are used to store and manage data.</p><p><strong>Module 15: Developing and Implementing Software</strong></p><p>Gain a basic theoretical understanding of the software development process, including different programming languages and software implementation strategies.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>IT Support Technician</strong> course is ideal for:</p><ul><li>Individuals with no prior IT experience looking to enter the IT support field.</li><li>Professionals seeking to develop a strong theoretical foundation in IT support principles.</li><li>Anyone interested in refreshing their knowledge of core IT concepts.</li><li>Career changers looking to transition into the IT industry.</li><li>Individuals seeking to pursue further IT certifications.</li><li>Those considering a career in IT support roles.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no specific prerequisites for this IT Support Technician course. However, a basic understanding of computers and a willingness to learn are beneficial.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>An <strong>IT Support Technician</strong> course can open doors to various exciting career paths in the IT field.</p><ul><li>IT Support Specialist: £20,000 to £35,000 per year</li><li>Help Desk Technician: £18,000 to £30,000 per year</li><li>Network Support Engineer: £25,000 to £40,000 per year</li><li>Systems Administrator: £25,000 to £45,000 per year</li><li>IT Consultant: £30,000 to £60,000 per year</li><li>IT Manager: £35,000 to £70,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><p>Inside the UK: Free</p><p>Outside of the UK: £9.99 each</p></div>

                        </div>

***From Tech Novice to IT Hero: Your Journey to IT Support Mastery***
Did you know that the global IT support technician workforce is projected to grow by 11% by 2030? This rising demand highlights the crucial role IT Support Technicians play in keeping businesses and organizations running smoothly. This comprehensive IT Support Technician course equips you with the theoretical knowledge and understanding to excel in this IT Support Technician dynamic field.
Our CPD-accredited IT Support Technician course is designed to provide a wide-ranging understanding of the essential theoretical concepts required in this field. From understanding how people use computers to managing files and mitigating IT security threats, this IT Support Technician course covers everything you need to know to become an effective IT Support Technician.
Learning Outcomes
By the end of this IT Support Technician course, you will be able to:
Describe the core components of computer systems and their functionalities.
Explain various data storage solutions and network configurations.
Navigate different operating systems and manage files effectively.
Identify and mitigate common IT security threats.
Implement preventative maintenance practices to ensure system stability.
Apply systematic troubleshooting methodologies to resolve user issues.
Why would you choose the IT Support Technician course from Compliance Central:
Lifetime access to IT Support Technician course materials
Full tutor support is available from Monday to Friday with the IT Support Technician course
Learn IT Support Technician skills at your own pace from the comfort of your home
Gain a complete understanding of IT Support Technician course
Accessible, informative IT Support Technician learning modules designed by experts
Get 24/7 help or advice from our email and live chat teams with the IT Support Technician
Study IT Support Technician in your own time through your computer, tablet or mobile device
A 100% learning satisfaction guarantee with your IT Support Technician Course
This IT Support Technician course is designed to provide a comprehensive and theoretical foundation for a successful career in IT support.
Module 01: How People Use Computers
This module delves into the basic principles of human-computer interaction, exploring how users interact with different types of computers. You will gain a thorough understanding of user behavior and preferences, which is essential for any IT Support Technician.
Module 02: System Hardware
Understanding the components of computer hardware is vital. This module covers the various parts of a computer system, including the motherboard, CPU, RAM, and other critical components, providing the foundational knowledge every IT Support Technician needs.
Module 03: Device Ports and Peripherals
Learn about the different types of ports and peripherals used with computers, including printers, scanners, and external storage devices.
Module 04: Data Storage and Sharing
Data management is a key skill for any IT Support Technician. This module covers various data storage methods, including hard drives, SSDs, and cloud storage. You will also learn best practices for data sharing and management.
Module 05: Understanding Operating Systems
Gain a solid theoretical understanding of operating systems, such as Windows and macOS, covering core functionalities, user interfaces, and file management techniques.
Module 06: Setting Up and Configuring a PC
Learn the steps involved in setting up and configuring a personal computer. This module covers installation processes, system configuration, and optimization techniques, which are essential skills for an IT Support Technician.
Module 07: Setting Up and Configuring a Mobile Device
Learn about the theoretical foundations of mobile device setup and configuration, covering different operating systems and security considerations.
Module 08: Managing Files
Master essential file management techniques in this module. You'll learn how to create, organize, search for, and manipulate files and folders on various operating systems.
Module 09: Using and Managing Application Software
Explore the theoretical aspects of using and managing application software. This module covers software installation, configuration, and troubleshooting techniques.
Module 10: Configuring Network and Internet Connectivity
Gain a theoretical understanding of network configurations, including network types, internet connectivity, and network devices like routers and switches.
Module 11: IT Security Threat Mitigation
Understanding IT security is crucial for an IT Support Technician. This module covers common security threats, how to identify them, and best practices for mitigation.
Module 12: Computer Maintenance and Management
Discover preventative maintenance practices to ensure the optimal performance and stability of computer systems.
Module 13: IT Troubleshooting
Learn systematic troubleshooting methodologies to identify and resolve user issues related to hardware, software, and network connectivity.
Module 14: Understanding Databases
This module provides a theoretical introduction to databases, exploring their functionalities and how they are used to store and manage data.
Module 15: Developing and Implementing Software
Gain a basic theoretical understanding of the software development process, including different programming languages and software implementation strategies.
 CPD 
10 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
This IT Support Technician course is ideal for:
Individuals with no prior IT experience looking to enter the IT support field.
Professionals seeking to develop a strong theoretical foundation in IT support principles.
Anyone interested in refreshing their knowledge of core IT concepts.
Career changers looking to transition into the IT industry.
Individuals seeking to pursue further IT certifications.
Those considering a career in IT support roles.
 Requirements 
There are no specific prerequisites for this IT Support Technician course. However, a basic understanding of computers and a willingness to learn are beneficial.
 Career path 
An IT Support Technician course can open doors to various exciting career paths in the IT field.
IT Support Specialist: £20,000 to £35,000 per year
Help Desk Technician: £18,000 to £30,000 per year
Network Support Engineer: £25,000 to £40,000 per year
Systems Administrator: £25,000 to £45,000 per year
IT Consultant: £30,000 to £60,000 per year
IT Manager: £35,000 to £70,000 per year
 Certificates 
CPD Accredited PDF Certificate
 Digital certificate - Included 
CPD Accredited PDF Certificate
CPD Accredited Hard Copy Certificate
 Hard copy certificate - £10.79 
CPD Accredited Hard Copy Certificate
Delivery Charge:
Inside the UK: Free
Outside of the UK: £9.99 each

Compliance Central

IT Technician

IT Support

Computer Skills

Computer Technician

Computing & IT

IT Support Technician

<h2>ITIL® 4 Leader: Digital and IT Strategy: Virtual In-House Training</h2>
 <p>The ITIL® 4 Leader: Digital and IT Strategy (DITS) is one of the two modules in the ITIL® 4 Strategic Leader (SL) certification scheme. The other module in the SL designation is the ITIL® 4 Strategist: Direct, Plan &amp; Improve. Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable full understanding of the core material. </p>
 <p>The ITIL ® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.</p>
 <p>The ITIL® 4 Digital and IT Strategy course is based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study, discussions and activities.</p><h3>What You Will Learn</h3>
 <p>The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy:</p>
 <ul>
 <li>Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities</li>
 <li>Understand how to leverage digital strategy to react to digital disruption</li>
 <li>Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value</li>
 <li>Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology</li>
 <li>Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence</li>
 <li>Understand the risks and opportunities of Digital and IT Strategy</li>
 <li>Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy</li>
 <li>Understand how to implement a Digital and IT Strategy</li>
 </ul><section>
                    <h3>Key Concepts of Digital and IT Strategy</h3> <ul> <li>Digital, Information, and Communication Technology</li> <li>Digital Transformation</li> <li>Services, Products, and Competitive Advantage</li> <li>Tiers of Strategy</li> <li>Business Models</li> <li>Operating Models</li> </ul> <h3>Strategy and the Service Value System</h3> <ul> <li>Opportunity and Demand</li> <li>Value</li> <li>Governance</li> <li>ITIL® Guiding Principles</li> <li>Continual Improvement</li> <li>ITIL® Practices</li> </ul> <h3>What is Vision?</h3> <ul> <li>Disruptions</li> <li>Vision</li> <li>Digital Disruptions</li> <li>Balanced Strategic Focus</li> <li>Positioning Tools for Digital Organizations</li> <li>Assignment 1: Digital Disruption and Digital Positioning</li> </ul> <h3>Where Are We Now?</h3> <ul> <li>Environmental Analysis</li> <li>Opportunity Analysis</li> <li>Digital Readiness Assessment</li> </ul> <h3>How Do We Get There (Strategic Planning)</h3> <ul> <li>Strategy Planning</li> <li>Financial Aspects of Digital and IT Strategy</li> <li>Business Models for Strategy Planning</li> <li>Portfolio Optimization</li> </ul> <h3>How Do We Get There (Strategic Approaches)</h3> <ul> <li>Strategic Approaches for Digital Organizations</li> <li>Strategic Approaches for Operational Excellence</li> <li>Strategic Approaches to Evolution</li> <li>Strategic Approaches to Social Responsibility and Sustainability</li> <li>Assignment 2: Strategic Approaches for Digital Organizations</li> </ul> <h3>Take Action (Managing Strategic Initiatives)</h3> <ul> <li>How Strategies are Implemented</li> <li>Coordinating Strategy and Strategic Initiatives</li> <li>Leading Digital Transformation</li> <li>Digital Leadership</li> <li>Assignment 3: Strategy Planning and Communication</li> </ul> <h3>Did We Get There? (Measuring Strategy)</h3> <ul> <li>Key Facts About Measurement</li> <li>Measuring a Strategy</li> <li>Instrumenting Strategy</li> </ul> <h3>How Do We Keep the Momentum Going</h3> <ul> <li>Long-Term Momentum: Ensuring Organizational Viability</li> <li>Short-Term Momentum: Parallel Operation</li> <li>Assignment: Digital Strategy in VUCA Environment</li> </ul> <h3>Managing Innovation and Emerging Technologies</h3> <ul> <li>Managing Innovation</li> <li>Formal Approach to Innovation Management</li> <li>Culture that Supports Innovation</li> <li>Approaches to Innovation</li> <li>Evaluating and Adopting Emerging Technology</li> </ul> <h3>Managing Strategic Risk</h3> <ul> <li>Risk Management</li> <li>Risk Identification</li> <li>Risk Posture</li> <li>Risk Treatment</li> </ul>


                </section>

ITIL® 4 Leader: Digital and IT Strategy: Virtual In-House Training
The ITIL® 4 Leader: Digital and IT Strategy (DITS) is one of the two modules in the ITIL® 4 Strategic Leader (SL) certification scheme. The other module in the SL designation is the ITIL® 4 Strategist: Direct, Plan & Improve. Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable full understanding of the core material. 
The ITIL ® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.
The ITIL® 4 Digital and IT Strategy course is based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study, discussions and activities.
What You Will Learn
The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy:
Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
Understand how to leverage digital strategy to react to digital disruption
Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
Understand the risks and opportunities of Digital and IT Strategy
Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
Understand how to implement a Digital and IT Strategy
Key Concepts of Digital and IT Strategy
Digital, Information, and Communication Technology
Digital Transformation
Services, Products, and Competitive Advantage
Tiers of Strategy
Business Models
Operating Models
Strategy and the Service Value System
Opportunity and Demand
Value
Governance
ITIL® Guiding Principles
Continual Improvement
ITIL® Practices
What is Vision?
Disruptions
Vision
Digital Disruptions
Balanced Strategic Focus
Positioning Tools for Digital Organizations
Assignment 1: Digital Disruption and Digital Positioning
Where Are We Now?
Environmental Analysis
Opportunity Analysis
Digital Readiness Assessment
How Do We Get There (Strategic Planning)
Strategy Planning
Financial Aspects of Digital and IT Strategy
Business Models for Strategy Planning
Portfolio Optimization
How Do We Get There (Strategic Approaches)
Strategic Approaches for Digital Organizations
Strategic Approaches for Operational Excellence
Strategic Approaches to Evolution
Strategic Approaches to Social Responsibility and Sustainability
Assignment 2: Strategic Approaches for Digital Organizations
Take Action (Managing Strategic Initiatives)
How Strategies are Implemented
Coordinating Strategy and Strategic Initiatives
Leading Digital Transformation
Digital Leadership
Assignment 3: Strategy Planning and Communication
Did We Get There? (Measuring Strategy)
Key Facts About Measurement
Measuring a Strategy
Instrumenting Strategy
How Do We Keep the Momentum Going
Long-Term Momentum: Ensuring Organizational Viability
Short-Term Momentum: Parallel Operation
Assignment: Digital Strategy in VUCA Environment
Managing Innovation and Emerging Technologies
Managing Innovation
Formal Approach to Innovation Management
Culture that Supports Innovation
Approaches to Innovation
Evaluating and Adopting Emerging Technology
Managing Strategic Risk
Risk Management
Risk Identification
Risk Posture
Risk Treatment

Design & Technology Courses (DT)

ITIL 4 Leader: Digital and IT Strategy: Virtual In-House Training

London

<h2>ITIL® 4 Foundation: In-House Training</h2>
 <p>ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. </p>
 <p>The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam.</p>
 <p>In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.</p><h3>What You Will Learn</h3>
 <p>At the end of this program, you will be able to: </p>
 <ul>
 <li>Understand the key concepts of ITIL® service management </li>
 <li>Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management </li>
 <li>Understand the four dimensions of ITIL® service management </li>
 <li>Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect </li>
 <li>Understand the key concepts of continual improvement </li>
 <li>Learn the various ITIL® practices and how they contribute to value chain activities </li>
 </ul><section>
                    <h3>Course Introduction</h3> <ul> <li>Let's Get to Know Each Other</li> <li>Course Overview</li> <li>Course Learning Objectives</li> <li>Course Structure</li> <li>Course Agenda</li> <li>Introduction to IT Service Management in the Modern World</li> <li>Introduction to ITIL® 4</li> <li>Structure and Benefits of ITIL® 4</li> <li>Case Study: Axle Car Hire</li> <li>Case Study: Meet the Key People at Axle</li> <li>Case Study: The CIOs Vision for Axle</li> <li>Exam Details</li> <li>ITIL® 4 Certification Scheme</li> </ul> <h3>Service Management - Key Concepts</h3> <ul> <li>Intent and Context</li> <li>Key Terms Covered in the Module</li> <li>Module Learning Objectives</li> <li>Value and Value Co-Creation</li> <li>Value: Service, Products, and Resources</li> <li>Service Relationships</li> <li>Value: Outcomes, Costs, and Risks</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>The Guiding Principles</h3> <ul> <li>Intent and Context</li> <li>Identifying Guiding Principles</li> <li>Key Terms Covered in the Module</li> <li>Module Learning Objectives</li> <li>The Seven Guiding Principles</li> <li>Applying the Guiding Principles</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>The Four Dimensions of Service Management</h3> <ul> <li>Intent and Context</li> <li>The Four Dimensions</li> <li>Key Terms Covered in the Module</li> <li>The Four Dimensions and Service Value System</li> <li>Module Learning Objectives</li> <li>Organizations and People</li> <li>Information and Technology</li> <li>Partners and Suppliers</li> <li>Value Streams and Processes</li> <li>External Factors and Pestle Model</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>Service Value System</h3> <ul> <li>Intent and Context</li> <li>Service Value System and Service Value Chain</li> <li>Module Learning Objectives</li> <li>Overview of Service Value System</li> <li>Overview of the Service Value Chain</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>Continual Improvement</h3> <ul> <li>Intent and Context</li> <li>Key Terms Covered in the Module</li> <li>Introduction to Continual Improvement</li> <li>Module Learning Objectives</li> <li>The Continual Improvement Model</li> <li>Relationship between Continual Improvement and Guiding Principles</li> <li>Exercise: Multiple-Choice Questions</li> </ul> <h3>The ITIL® Practices</h3> <ul> <li>Intent and Context</li> <li>ITIL® Management Practices</li> <li>Key Terms Covered in the Module</li> <li>Module Learning Objectives</li> <li>The Continual Improvement Practice</li> <li>The Change Control Practice</li> <li>The Incident Management Practice</li> <li>The Problem Management Practice</li> <li>The Service Request Management Practice</li> <li>The Service Desk Practice</li> <li>The Service Level Management Practice</li> <li>Purpose of ITIL® Practices</li> <li>Exercise: Crossword Puzzle</li> </ul>


                </section>

ITIL® 4 Foundation: In-House Training
ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. 
The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam.
In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.
What You Will Learn
At the end of this program, you will be able to: 
Understand the key concepts of ITIL® service management
Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management
Understand the four dimensions of ITIL® service management
Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect
Understand the key concepts of continual improvement
Learn the various ITIL® practices and how they contribute to value chain activities
Course Introduction
Let's Get to Know Each Other
Course Overview
Course Learning Objectives
Course Structure
Course Agenda
Introduction to IT Service Management in the Modern World
Introduction to ITIL® 4
Structure and Benefits of ITIL® 4
Case Study: Axle Car Hire
Case Study: Meet the Key People at Axle
Case Study: The CIOs Vision for Axle
Exam Details
ITIL® 4 Certification Scheme
Service Management - Key Concepts
Intent and Context
Key Terms Covered in the Module
Module Learning Objectives
Value and Value Co-Creation
Value: Service, Products, and Resources
Service Relationships
Value: Outcomes, Costs, and Risks
Exercise: Multiple-Choice Questions
The Guiding Principles
Intent and Context
Identifying Guiding Principles
Key Terms Covered in the Module
Module Learning Objectives
The Seven Guiding Principles
Applying the Guiding Principles
Exercise: Multiple-Choice Questions
The Four Dimensions of Service Management
Intent and Context
The Four Dimensions
Key Terms Covered in the Module
The Four Dimensions and Service Value System
Module Learning Objectives
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors and Pestle Model
Exercise: Multiple-Choice Questions
Service Value System
Intent and Context
Service Value System and Service Value Chain
Module Learning Objectives
Overview of Service Value System
Overview of the Service Value Chain
Exercise: Multiple-Choice Questions
Continual Improvement
Intent and Context
Key Terms Covered in the Module
Introduction to Continual Improvement
Module Learning Objectives
The Continual Improvement Model
Relationship between Continual Improvement and Guiding Principles
Exercise: Multiple-Choice Questions
The ITIL® Practices
Intent and Context
ITIL® Management Practices
Key Terms Covered in the Module
Module Learning Objectives
The Continual Improvement Practice
The Change Control Practice
The Incident Management Practice
The Problem Management Practice
The Service Request Management Practice
The Service Desk Practice
The Service Level Management Practice
Purpose of ITIL® Practices
Exercise: Crossword Puzzle

ITIL 4 Foundation: In-House Training

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery.</p>Overview<p>By the end of this course, you will understand: The internal and external factors to consider while crafting digital strategy How IT strategy differs from digital strategy and how they can be integrated Creating a digital strategy that achieves the most value from digital Implementing and sustaining digital strategy Developing and nurturing digital capabilities for continual business innovation and value co-creation</p><p>This course takes you on a digital strategy journey. Its iterative, eight-step model moves from ?vision? through to ?actions? and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. <strong>This class includes an exam voucher.</strong></p>Prerequisites<p>Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.</p></div><div id="course-pills-2"><h3>1 - ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimise and Automate</li> </ul> <h3>2 - LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION</h3> <ul> <li>Digital Technology</li> <li>Digital Business</li> <li>Digital Organisation</li> <li>Digitisation</li> <li>Digital Transformation</li> <li>Business Strategy and Business Models</li> <li>Digital and IT Strategy</li> <li>Products</li> <li>Services</li> <li>Relationship Between Digital, IT Strategy and Components of ITIL SVS.</li> </ul> <h3>3 - RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN</h3> <ul> <li>Environmental Analysis</li> <li>External Analysis: PESTLE</li> <li>Internal Analysis: Four Dimensions of Service Management</li> </ul> <h3>4 - HOW AN ORGANISATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS</h3> <ul> <li>How an Organisation?s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is</li> <li>How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy</li> <li>Organisation?s Position in a Particular Market or Industry</li> <li>Digital Positioning Tool to Determine Appropriate Position for a Digital Organization</li> </ul> <h3>5 - EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION</h3> <ul> <li>Ecosystem</li> <li>Industry/Market</li> <li>Organisational</li> <li>Influenced factors</li> <li>Achieving Customer/Market Relevance</li> <li>Achieving Operational Excellence</li> <li>Internal and External Focus</li> <li>Balanced Approach</li> </ul> <h3>6 - STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE</h3> <ul> <li>How to Apply Approaches to Achieve Customer/Market Relevance</li> <li>Customer Journeys</li> <li>Omnichannel Delivery and Support</li> <li>Context-Sensitive Delivery and Support</li> <li>Customer Analytics</li> <li>Customer Feedback and 360Ã¸ Approaches</li> <li>How to Achieve Operational Excellence in the Four Dimensions of Service Management</li> <li>Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following</li> <li>Financial Policies</li> <li>Portfolio Optimization</li> <li>Funding Projects, Products and Services</li> <li>Balancing Cost of Innovation and Operation</li> <li>Charging Models</li> <li>Assess Strategic Approaches for Digital Organizations</li> </ul> <h3>7 - RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY</h3> <ul> <li>Concept of Risk Management in the Context of a Digital Organisation</li> <li>Context of Digital and IT Strategy</li> <li>Identify Risk</li> <li>Assess Risk</li> <li>Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk</li> <li>Explain the Concept of Innovation, Including its Key Elements and Techniques</li> <li>Apply Techniques to Develop and Maintain a Culture of Innovation</li> </ul> <h3>8 - STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY</h3> <ul> <li>How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation?s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites</li> <li>How to Define and Communicate a Vision and a Strategy</li> <li>How to Use Business Cases to Advocate for a Digital and IT Strategy</li> </ul> <h3>9 - IMPLEMENTATION OF A DIGITAL AND IT STRATEGY</h3> <ul> <li>How to Define Operating Models for Digital Organisations</li> <li>Major Skills Required of Leaders in Digital Organisation</li> <li>Apply Approaches to Strategy Coordination and Implementation:</li> <li>Large-Scale Transformation</li> <li>Incremental Transformation</li> <li>Mergers and Acquisitions</li> <li>Individual Changes</li> <li>Approaches to POMs (Parallel Operating Models)</li> <li>How to Assess Success of a Digital and IT Strategy</li> <li>Typical Activities of a Digital Transformation Programme</li> </ul></div>

Duration
3 Days
18 CPD hours
This course is intended for
This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery.
Overview
By the end of this course, you will understand: The internal and external factors to consider while crafting digital strategy How IT strategy differs from digital strategy and how they can be integrated Creating a digital strategy that achieves the most value from digital Implementing and sustaining digital strategy Developing and nurturing digital capabilities for continual business innovation and value co-creation
This course takes you on a digital strategy journey. Its iterative, eight-step model moves from ?vision? through to ?actions? and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher.
Prerequisites
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.
1 - ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimise and Automate
2 - LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION
Digital Technology
Digital Business
Digital Organisation
Digitisation
Digital Transformation
Business Strategy and Business Models
Digital and IT Strategy
Products
Services
Relationship Between Digital, IT Strategy and Components of ITIL SVS.
3 - RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN
Environmental Analysis
External Analysis: PESTLE
Internal Analysis: Four Dimensions of Service Management
4 - HOW AN ORGANISATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS
How an Organisation?s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy
Organisation?s Position in a Particular Market or Industry
Digital Positioning Tool to Determine Appropriate Position for a Digital Organization
5 - EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION
Ecosystem
Industry/Market
Organisational
Influenced factors
Achieving Customer/Market Relevance
Achieving Operational Excellence
Internal and External Focus
Balanced Approach
6 - STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE
How to Apply Approaches to Achieve Customer/Market Relevance
Customer Journeys
Omnichannel Delivery and Support
Context-Sensitive Delivery and Support
Customer Analytics
Customer Feedback and 360Ã¸ Approaches
How to Achieve Operational Excellence in the Four Dimensions of Service Management
Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following
Financial Policies
Portfolio Optimization
Funding Projects, Products and Services
Balancing Cost of Innovation and Operation
Charging Models
Assess Strategic Approaches for Digital Organizations
7 - RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY
Concept of Risk Management in the Context of a Digital Organisation
Context of Digital and IT Strategy
Identify Risk
Assess Risk
Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
Explain the Concept of Innovation, Including its Key Elements and Techniques
Apply Techniques to Develop and Maintain a Culture of Innovation
8 - STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY
How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation?s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
How to Define and Communicate a Vision and a Strategy
How to Use Business Cases to Advocate for a Digital and IT Strategy
9 - IMPLEMENTATION OF A DIGITAL AND IT STRATEGY
How to Define Operating Models for Digital Organisations
Major Skills Required of Leaders in Digital Organisation
Apply Approaches to Strategy Coordination and Implementation:
Large-Scale Transformation
Incremental Transformation
Mergers and Acquisitions
Individual Changes
Approaches to POMs (Parallel Operating Models)
How to Assess Success of a Digital and IT Strategy
Typical Activities of a Digital Transformation Programme

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