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375 Educators providing Information Security (IS) courses in Bushey

The Chat Shop

the chat shop

4.6(24)

London

The Chat Shop story started in 2011. That may not seem like an especially long time ago, but trust us, ten years is a very long time in live chat history. Before we were incorporated, hardly any businesses used live chat, and fewer still seemed to recognise its revenue-generating potential. The more we looked into why this was, we saw that few people really understood the value that chat could bring to their business, and chat was a real challenge to get right. 2011 Small beginnings The Chat Shop was founded by two people who knew they could provide a solution. They sensed that live chat might represent an unexplored opportunity to reach out and connect with customers. Could smart onsite conversation be the key to engaging wavering visitors and converting them into qualified leads? 2012 Officially incorporated By June 2012, The Chat Shop was officially incorporated. The Chat Shop began life with a £5K investment and a strong belief in the untapped potential of conversational marketing, before conversational marketing was really a thing. Despite our shoestring funding, we won our first client at the end of 2012 and worked 18-hour days (on chat!) until we could afford to hire a client team. 2013 We hired our first team After more clients joined, we were relieved to be in a position to hire a team. The founders’ experience of being on chat helped identify exactly the team we needed. They had to be native-English speaking and natural at engaging with prospective customers through chat. 2016 Our focus on innovation grew The chat technology we were using had always been good, but we knew that in order for us to truly take conversation up a level we needed a team of developers. This kicked off our long-standing history of enhancing our clients, customers, and agents' experience with market-leading technology. 2017 The Chat Shop Inc was born Due to increasing demand for our solutions from North America, we officially incorporated our US business, The Chat Shop Inc. This enabled us to grow our US team and client base, building our strong presence on both sides of the pond. 2018 First acquisition The Chat Shop had partnered with Jeff Wilson and the team over at Ortho Engagement a few years prior, successfully delivering chat for over 100 Orthodontists in America, Canada, and Australia. When the opportunity arose, it made sense for The Chat Shop to take over ownership of the business as our very first acquisition. 2020 The big plan We took a step back and really thought about what had driven our, and our clients' success to date. This led to a whole new approach to our solutions - still very much human-led, and tech-enabled, with further investment into our strategy, people, and technology. 2021 ... and beyond Ten years and millions of chats later, our youthful instincts have been vindicated. Conversational marketing and onsite chat are now well-established as brilliantly effective ways to drive customer engagement and boost conversion rates.

Arivu

arivu

London

Transform your business with World leading coaching, consulting & training Our training, coaching and consulting services have the power to transform your business’s efficiency and profitability, injecting new passion, vision and a sense of purpose into you and your teams Pushing learning & development to the next level Our services are underpinned by an understanding of the individual, their psychology, their positive traits and their limiting beliefs. We work with individuals and teams to create a shift in their beliefs and attitudes towards their role in your business or organisation. This allows us to deliver rapid, radical and positive change, with delegates feeling committed, empowered and confident in their role in your business. We deliver our training courses, coaching and consultancy services globally and customise each programme according to your business’s specific goals, culture and objectives. We work in partnership with you to help you succeed. Why delegates love our courses Delegates always comment that our courses are engaging, motivational and most importantly based on tried and tested real world application NOT text book theory. Our programmes stand out because they are highly interactive - we want people to apply the knowledge on the course itself, to experiment and adapt any new insights in a safe environment, to see if it would work within their industry or company. We design simulations with them to test our methods out before it is applied in their ‘live’ environment. This gives them the satisfaction and confidence to apply the learning and pro-actively come up with new ideas that will help them and their organisations to deliver the best to their clients and stakeholders.

Jason Campbell - Campbell Coaching Ltd

jason campbell - campbell coaching ltd

Hertford

YOU HAVE TO START SOMEWHERE! I set up my first business at the age of 17; buying pizzas from a local factory and selling them to hungry students at my college. Not groundbreaking by any means, but it taught me a huge amount about business, and paid for my social life, as well as funding a modest expansion in the form of a chest freezer, delivery bike and eventually a van. More importantly, this little pizza business gave me the knowledge and confidence to develop my next idea. COMPETING WITH FILOFAX At 19, I designed and manufactured a range of products to compete with the global brand ‘Filofax’ (for those who remember them). My first order (from WH-Smith) was manufactured in a rented bedroom in Tring, Hertfordshire, and the business quickly grew big enough to win several innovation and business awards. Within 18 months the range sold through many major UK and European retailers, including Liberty’s and Selfridges, as well as being used as commercial folders and gifts by brands like Mercedes Benz and Shell Oil. GROWING COMPANIES Since selling that brand at 22, I’ve grown several businesses with the majority of the last 25+ years running and owning companies in the branding, design, marketing and business development sector. From turning 2 people working from a bedroom making very little to a 30 headcount agency turning over £2.5m through to a 20 person agency in London to have 400 people in offices all over the world. Always with a focus on growth and working closely with my clients, it is here that I have advised many hundreds of different companies on their positioning, brand, marketing, customer development, growth and efficiency.