Overview The protocol is one of the most modern terms in terms of language but very old in terms of history as the word protocol is a development of the word of the conventions and understandings this is in the world of politics and at the international level, but within the field of business management has become the formulation of protocols is one of the important and necessary skills and very necessary for people who wish to They must take administrative duties. Through this course, we are going to introduce the rules and practices of gentle behaviour, the best practices for communication with others, and good reception, since all such related matters represent a large portion of our personality.
Overview By the end of the course, delegates will have: Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour
Overview By the end of the course, delegates will have: Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour
Overview Business modelling requires analysts to produce the quantitative models that top management uses to support their decision-making, but top management must also understand the strengths and weaknesses of the models if they are to use them effectively to support their decisions and robustly navigate the strategic negotiation landscape. This is particularly important for PPP projects where long-term commitments are made now based on bankability, value for money and risk allocation. During the course, participants will gain knowledge and skills on the frameworks, tools, and methodologies necessary to build quantitative models for financial decision-making in order to improve the financial viability and bankability of PPP projects. Participants will master modelling frameworks on capital budgeting, risk measurement, regression analysis and Monte Carlo Simulation among others.
Overview Internal control, as defined by accounting and auditing, is a process for assuring an organization's objectives in operational effectiveness and efficiency, reliable financial reporting, and compliance with laws, regulations and policies. It is very important for the organisation to have a smooth flow of accounting as it plays a very important role in the development of the organisation. Financial Managers or any person who deals with Accounts need to see that the company accounts are very updated and are free from any risks that can become a problem during the time of Auditing. This course will feed you with all the skills required to have a good Internal Management process it is important to analyse Risk Management to see if the process is working efficiently and measures the effectiveness of controls put in place to alleviate risks.
Overview This course will give you a whole tour of how to enhance your skills as a UI/UX Design using Adobe. It is very important to master the basics of web and visual design because that is important for UI design eg designing buttons, typography, drop shadow etc. With having a good foundation in visual and web design become an essential key to become a skilled UI/UX Designer.
Overview It is very important to analyse financial operations within financial functions or outside financial functions. If they are utilized and implemented properly it will contribute towards the success of the business. This program will give you in-depth knowledge of financial operations and reporting supported by important aspects of theory together with practical methods and techniques. This course is specially designed by experts who have a wealth of experience in the related field. In this course, you'll gain knowledge in financial operations and reporting as well as its foundations, methods and techniques.
Overview Understanding the roles and responsibilities of HR and Training specialists is very important as they play a very important role in any business. It acts as a bridge between all the departments of the work and holds many responsibilities to manage issues, and problems, making sure work is progressing efficiently, resolving disputes and many more which becomes a core part of HR. Human Resources (HR) plays a crucial role in all sizes of businesses. It is an essential part of making success along with the development of the organization. The main focus of HR is to train employees, retail talent and implement employee motivation programs The development and preparation of training specialists and HR programs are designed for individuals who are seeking a future in this field. The topics are related to the working of training specialists and HR like teamwork, motivation, recruitment and performance appraisal.
Overview Understanding the grants coming in and their monitoring, spending and many other factors are directly proportionate to effecting Grant Accounting and Grant Management. Many different funding entities give grants to so many companies, the government sector, and private sectors with the aim to encourage growth and employment and economic viability. It is important to recognise the government grants in the profit and loss account, so at the end, it can match the costs to which they relate. Considering these grants efficiently in the accounts is very important, as many entities (including the grant-making body) may closely monitor the accounts; and any errors will reflect badly on the accountant. Many development projects are funded through grants from donors. Therefore, it becomes the responsibility of the project management team to safeguard that the limited resources are used efficiently to achieve maximum impact. This course is planned to train the participants with best practices and essential skills in effective grants management.
Overview Overview This course is designed to develop skills and gain more knowledge of Change Management. For people who want to transform their skills and career and explore every opportunity, this course well suits their needs. It is very important to understand Change Management and adopt the changes within the organisation and work culture. It will be impossible to grow or even to improve ourselves without any changes. Changes happen to take place either in a positive nature or in negative nature. No matter how it happens to appear, we need skills to respond to the changes and respond accordingly. We need to enhance our skills on a daily basis in this changing environment to handle what we encounter. It is observed that Change is very important for growth, diversity and success. Every business needs to go through the changing process to adapt the new things and walk with the new developments. Thus, as a professional, we also are in need to continually change to maintain and improve our competencies and skills and to achieve our targeted goals. We need to be extroverted with the environment to understand what is happening, where, when and what change needs to be brought.