77 Courses in Sheffield

Introduction to Mental Health Age Range: 9yrs – 11yrs Course Length: 90 Minutes Cost:  £20 + vat per child Maximum of 12  SYLLABUS A range of subjects are covered, including:- Legalities, responsibilities and reporting Dealing with an unresponsive casualty Fractures and spinal injuries Resuscitation and AED awareness Assessment of the situation CERTIFICATION Control of bleeding Shock (including Anaphylaxis) Heart attacks Head injuries Sprains and strains Poisoning Bandaging Choking Eye injuries Chest injuries Maximum of 12 People All learners will have the skills and knowledge to provide the organisation with Emergency First Aiders that can treat their casualties promptly, safely and effectively. Where a workplace First Aid Risk Assessment identifies a need for a First Aider in the Workplace. This accredited Three-Day Qualification will give the participants a qualification to the highest level of First Aid, meeting the statutory requirements of the Health & Safety (First Aid) Regulations 1981 and the Health and Safety (First Aid) Regulations (Northern Ireland) 1982. The Certificate is valid for 3 years and will expire from the date on the certificate. Children’s First Aid • Mini Medics First Aid & Mental Health Training Courses for Children At APLUS Medical Services & Training, we believe everyone should have access to quality Medical Training. Whether you’re a parent, a teacher, a student or simply someone who wants to learn Life-Saving Skills, we have the right course for you. Our Children’s First Aid training courses are designed with the unique needs of children in mind. We understand that children are not just small adults – they have specific medical needs and emergencies that require specialised knowledge and skills. Our Children’s First Aid courses cover a wide range of topics, including CPR for Infants and Children, Choking Prevention and Intervention, Wound Care, and recognising signs of common childhood illnesses and conditions. Our experienced Instructors provide hands-on training during the Children’s First Aid Courses using child-sized mannequins and other equipment specifically designed for Paediatric First-Aid training. This ensures that our trainees are well-prepared to handle real-life emergencies involving children.

Elevate your expertise in clean hydrogen derivatives - ammonia, methanol, and synthetic hydrocarbon with EnergyEdge's course. Enroll now for virtual instructor-led training!

Take your knowledge to the next level with EnergyEdge course on Layer of Protection Analysis (LOPA). Enroll now to advance your career.

CITB HEALTH AND SAFETY AWARENESS COURSE The 1 Day CITB Health and Safety Awareness course is for those who have entered, or are about to enter the construction and civil engineering industry as a member of the workforce, to help them understand the potential hazards that they face at work on site. The Site Safety Plus 1 day CITB health and safety awareness course provides a practical summary of safety, welfare and environmental issues identifying individual responsibilities for looking after themselves and others, what the employers duties are and what should be done if they think anyones safety and health is being put at risk. The aims and objectives of the CITB health and safety awareness course are to ensure that individual responsibilities are understood: why they are carrying out their identified duties what is expected of them to ensure that they contribute to the safety of the workplace To ensure that the end of the CITB health and safety in construction course delegates will be able to: understand the need to prevent accidents have an understanding of the law identify how their role fits into the control and management of the site understand the need for risk assessments and method statements appreciate the need to perform safely and to stop and ask for advice if not sure feel obliged to report unsafe acts to prevent an accident IMPORTANT INFORMATION Photographic I.D. is required for all delegates Written parental consent is required for all delegates under 18 years of age Failure to provide this on the first day of the course is likely to result in the delegate not being allowed to attend or complete the training.

Small Class Sizes – EFT Tapping Course Online on Zoom – Every Therapist, Hypnotherapist, Counsellor, Parent, and Teacher needs to learn EFT Tapping – Or For Your Own Self-Development – Dip your toe in the water with just Level 1, or go for the whole thing, scroll down for details and amazing Early Bird Rate

Level 2 NVQ Diploma in Groundworks Operations

The shortage of electricians has lead to an increased demand nationwide and in turn a sharp rise in salary. Our training solutions can help you gain nationally recognised qualifications such as City & Guilds and NVQ. Not only you will train in state-of-the-art training centres, but you can also have the opportunity to attain the Work Based Performance Units and complete a portfolio of diverse evidence of onsite work.

The 3-hour Baby & Child First Aid class covers CPR, Choking, Bumps, Burns, Breaks, Bleeding, Febrile Seizures and Meningitis & Sepsis Awareness and will give everyone who attends the peace of mind they deserve.

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification. By the end of this comprehensive programme the participants will be able to: Develop robust contracting plans, including scopes of work and award strategies Undertake early market engagements to maximise competition Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes Understand the legalities of contract and commercial management Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes Undertake effective Supplier Relationship Management Appreciate the implications of national and organisational culture on contracting and commercial activities Appreciate professional contract management standards Set up and maintain contract and commercial management governance systems Take a proactive, collaborative, and agile approach to managing commercial contracts Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance Appreciate the cross-functional nature of contract management Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations Understand the roles and responsibilities of contract and commercial managers Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Effectively manage the process of change, claims, variations, and dispute resolution Develop and present robust propositions Make appropriate use of best practice contract and commercial management tools, techniques, and templates DAY ONE 1 Introduction Aims Objectives KPIs Learning strategies Plan for the programme 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Critical success factors Essential features of professional commercial and contract management and administration The 6-step model 4 Putting the 'management' into commercial and contract management Traditional v 'new age' models The need for a commercial approach The added value generated 5 Definitions 'Commercial management' 'Contract management' 'Contracting' ... and why have formal contracts? 6 Stakeholders Stakeholder mapping and analysis The 'shared vision' concept Engaging with key functions, eg, HSE, finance, operations 7 Roles and responsibilities Contract administrators Stakeholders 8 Strategy and planning Developing effective contracting plans and strategies DAY TWO 1 Contract control Tools and techniques, including CPA and Gantt charts A project management approach Developing effective contract programmes 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Tendering Overview of the contracting cycle Requirement to tender Methods Rationale Exceptions Steps Gateways Controls One and two package bids 4 Tender assessment and contract award I - framework Tender board procedures Role of the tender board (including minor and major tender boards) Membership Administration Developing robust contract award strategies and presentations DAY THREE 1 Tender assessment and contract award II - processes Pre-qualification processes CRS Vendor registration rules and processes Creating bidder lists Disqualification criteria Short-listing Using the 10Cs model Contract award and contract execution processes 2 Minor works orders Process Need for competition Role and purpose Controls Risks 3 Contract strategy Types of contract Call-offs Framework agreements Price agreements Supply agreements 4 Contract terms I: Pricing structures Lump sum Unit price Cost plus Time and materials Alternative methods Target cost Gain share contracts Advance payments Price escalation clauses 5 Contract terms II: Other financial clauses Insurance Currencies Parent body guarantees Tender bonds Performance bonds Retentions Sub-contracting Termination Invoicing 6 Contract terms III: Risk and reward Incentive contracts Management and mitigation of contractual risk DAY FOUR 1 Contract terms IV: Jurisdiction and related matters Applicable laws and regulations Registration Commercial registry Commercial agencies 2 Managing the client-contractor relationship Types of relationship Driving forces Link between type of contract and style of relationships Motivation - use of incentives and remedies 3 Disputes Types of dispute Conflict resolution strategies Negotiation Mediation Arbitration DAY FIVE 1 Performance measurement KPIs Benchmarking Cost controls Validity of savings Balanced scorecards Using the KPI template 2 Personal qualities of the contract manager Negotiation Communication Persuasion and influencing Working in a matrix environment 3 Contract terms V: Drafting skills Drafting special terms 4 Variations Contract and works variation orders Causes of variations Risk management Controls Prevention Negotiation with contractors 5 Claims Claims management processes Controls Risk mitigation Schedules of rates 6 Close-out Contract close-out and acceptance / completion HSE Final payments Performance evaluation Capturing the learning 7 Close Review Final assessment Next steps