This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events. How long will it take me to achieve this qualification? This qualification is usually achieved by taking a 2 day course. How is the qualification assessed? The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 in order to pass.
City and Guilds level 2 Award in Entrant and Entry Controller for Confined Spaces (Medium Risk) - 6160-09 - This course is designed to provide delegates that need to enter confined spaces and hazardous areas with an in-depth understanding of the Legal requirements and the associated legislation, hazard identification and suitable control measures. Book via our website @ https://www.vp-ess.com/training/confined-spaces/6160-09-city-and-guilds-level-2-award-in-entrant-and-entry-controller-for-confined-spaces-(medium-ri/ or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346
This course explores ‘What is diabetes’ and the basic anatomy and physiology of what happens to cause diabetes, management, short & long term complications, and caring for someone with diabetes.
This course will provide all staff with an awareness of food hygiene. It also covers the recommended yearly refresher in Food Hygiene.
This course provides delegates with the information needed to assess the risk of pressure ulcers and Tissue Viability.
The course concentrates on management skills and techniques for creating an effective supervisory relationship and process. Emphasis is placed on interpersonal skills. Course Aims: • To provide participants with the skills necessary, knowledge and values that underpin effective supervision • Understand what supervision is • Describe the role of the supervisor • Describe how to develop other supervisors • Plan for effective supervision • Identify techniques to use during supervision sessions
This confidentially & effective record keeping training course is aimed at assisting staff to understand what is expected of them regarding confidentiality, maintaining accurate up to date records and documents.
This course is developed for care staff and volunteers to raise awareness of the causes of incontinence, the use of continence aids and promotion of good practice.
This course is designed to enable learners to increase their understanding of risk assessment and risk management in Health and Social Care settings.