Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans
The learning objectives that we believe you require to be covered within the training include: A detailed understanding of the CDM 2015 Regulations and how they should work in practice An understanding of the key roles (Designer, Principal designer, contractor, principal contractor and client) under CDM 2015 What constitutes design and when you may be acting as a designer The requirements for notification Pre construction information, the construction phase plan and the H&S file An opportunity for delegates to ask questions and gain clarification on specific project requirements 1 Introduction Why manage health and safety? The costs of accidents Construction industry statistics Why CDM 2015? 2 Overview of health and safety law and liabilities Criminal and civil law Liability Enforcement and prosecution Compliance - how far do we go? Statutory duties 3 Health and safety law in construction - the current framework Framework of relevant legislationHealth and Safety at Work etc Act 1974Management of Health and Safety at Work Regulations 1999Construction (Design and Management) Regulations 2015Work at Height Regulations 2005 Who is responsible for the risks created by construction work? Shared workplaces/shared responsibilities Control of contractors - importance of contract law 4 CDM 2015 - the principles and current best practice Scope - what is construction? Application - when do the Regulations apply? The CDM management systemDutyholders (client, designer, principal designer, principal contractor, contractor)Documents (pre construction information, Notification, construction phase Plan, H&S File)Management process The 2015 HSE guidance / industry best practice Clarification of roles and responsibilities 5 Competence under CDM 2015 What is 'Competence'? The criteria to be used in construction Achieving continuous improvement 6 Part 4 Construction Health Safety and Welfare Overview of Part 4 Responsibilities Welfare arrangements 7 Risk assessment and the role of the designer Principles of risk assessment Loss prevention / hazard management What is a suitable risk assessment?Design v construction risk assessmentThe client is a designer?Whose risk is it? 8 Risk assessment exercise Understanding the principles of design risk assessment Identifying hazards under the control of clients and designers Quantifying the risk 9 Questions, discussion and review
This 3-day FAA Level 3 Award course offers a variety of first aid situations and teaches how to respond to an emergency. It gives delegates the confidence to deal with any of these situations safely and efficiently.
Highfield Level 2 Award In Food Allergen Awareness And Control In Catering (RQF) Half day course This course gives learners the knowledge and understanding of food allergens and foods that commonly cause intolerances Teaches how to minimise the risk of cross-contamination from allergenic ingredients Benefits of this course: This qualification is aimed at food handlers and other staff involved in food preparation and service who work within the catering industry It provides knowledge and understanding of food allergens and foods that commonly cause intolerances Many people are allergic to foods, or have a food intolerance There is a duty in law for food handlers to ensure these people do not come to harm, either by going into anaphylactic shock and their potential death, or by making them feel really ill for a long period after consuming the food. This qualification is supported by Allergy UK, who regard it as suitable staff training for catering outlets that wish to apply for their Allergy Aware Scheme. Course Contents: The characteristics and consequences of food allergies and intolerances How to identify and control contamination from allergenic ingredients Ways to accurate communicate of allergen information to consumers Accredited, Ofqual regulated qualification Our Food Allergen Awareness and Control in Catering training course is a nationally recognised, Ofqual regulated qualifications accredited by Highfields Qualifications. This means that you can be rest assured that your Food Allergen Awareness and Control in Catering Certificate provides information for best practice to make a real difference to the lives of people who suffer from food allergies or intolerances. It also helps to stay on the right side of the law! The Ofqual Register number for this course is 603/1396/1
Emotional Intelligence Training
First Response Emergency Care (RQF) Five Day Course Cost: £350 + vat The Qualsafe Level 3 Award in First Response Emergency Care (RQF) is a regulated and nationally recognised qualification, ideal for those looking to work or volunteer as a First Responder. Among the first to arrive at a scene, First Responders typically include Police Officers, Firefighters, and those providing medical cover at Festivals and Events, such as Emergency /Community First Responders, Door Supervisors, Close Protection Operatives and Security Guards, as well as those working in high-risk environments including the Military, Power Stations, Agriculture and Manufacturing. OVERVIEW This informative, hands-on five-day course fulfils the competencies set out in the PHEM skills framework at descriptor Level D, providing the knowledge and practical skills needed to deal with a range of pre-hospital Emergency Care situations. The Qualsafe Level 3 Award in First Response Emergency Care (RQF) covers: Administration of Emergency Oxygen; Management of Trauma Patients; Major illnesses and much more. ASSESSMENT METHODS 6 x Practical Assessments/Skills Tests. 3 x Theory Assessments (multiple choice question papers) 1 x Invigilated Exam CERTIFICATION Successful learners will receive a personalised Qualsafe Level 3 Award in First Response Emergency Care (RQF) e-Certificate immediately after their results have been submitted, subject to a Centre’s Direct Claims Status and any required actions. Printed certificates are available at an additional cost. First Response • Emergency Care (FREC 3) Our First Response Emergency Care (FREC) Workshops are delivered by experienced instructors with extensive Emergency Care backgrounds. They combine theoretical knowledge with practical skills training, ensuring participants can handle real-life emergencies. The curriculum covers a wide range of topics, including patient assessment, basic life support, trauma management, and more. These Workshops are designed for those who have specific responsibilities at work or in voluntary and community activities to provide pre-hospital care to patients requiring emergency treatment. These workshops are not just about learning but about applying what you’ve learned in real-world situations. That’s why our FREC Workshops include practical scenarios where participants can practice their newly acquired skills. This hands-on approach ensures that participants understand the concepts and apply them effectively when it matters most. The Qualsafe Level 3 Award in First Response Emergency Care (RQF) covers the full range of skills required by the HSE for First Aid and is the leading qualification for events cover. For those with further ambitions, it also forms the first step towards a career in pre-hospital care.
First Aid Trainer - Level 3 Emergency First Aid at Work Courses - delivered at your place of work
A48 Piling Rig - Bored above 20 Tonnes