Educators providing Courses in Nottingham

Aimed for GP reception staff and HCAs, who work face to face booking patients in or HCAs doing the initial triage/observations. Receptionists and HCAs working in the urgent care setting or walk in centres may also find this beneficial as they also book patients in and monitor the waiting room.

Customer Service - Getting it Right - 1 day training course delivered in Nottingham Enables participants to review and explore the true meaning of “excellent customer service”. It focuses on the challenges – and rewards of managing both internal and external customers effectively face to face and over the telephone.