ILM Level 5 Certificate in Leadership & Management – 9 day Accredited training course delivered in Nottingham This is a prestigious qualification for middle and aspiring middle managers. Participants should be operational managers with responsibilities for managing resources and/or teams of individuals within the scope of their role. Delegates are required to identify an opportunity for improvement in the organisation; research and analyse options and create an implementation plan for the business. Our client businesses tell us that this alone often pays many times over the for the course fee.
Assertiveness & Personal Effectiveness - 1 day training course delivered in Nottingham To provide tools and techniques to enable delegates to evaluate and adjust their behaviours to appear more assertive in their discussions with others including colleagues, customers and other stakeholders.
This course presents the role of the care worker using demonstrations of good and bad practices. It includes information on Core Values, Code of Conduct, and Continual Professional Development. This subject forms Standard 1 of the Care Certificate.
Gain a comprehensive understanding of end-of-life care principles and effective communication strategies with the Level 2 Award in End of Life Care (RQF). Ideal for healthcare professionals, caregivers, and individuals seeking to enhance their skills in providing compassionate care.
Scrum Product Owner Exam Prep: In-House Training This workshop prepares you for the Scrum.org PSPO™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org The Product Owner is responsible for maximizing the value of the product and the work of the Development Team. The Product Owner must be knowledgeable, available, and empowered to make decisions quickly in order for an Agile project to be successful. The Product Owner's key accountability is the Product Backlog. Managing, maintaining, and evolving the Product Backlog involves: Establishing a clear vision that engages the Development Team and stakeholders Clearly expressing Product Backlog items Ordering the items in the Product Backlog to best achieve the vision and goals Ensuring that the Product Backlog is visible, transparent, and clear to all Working with the Development Team throughout the project to create a product that fits the customer's need The Professional Scrum Product Owner™ I (PSPO I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSPO I credential holders demonstrate an intermediate understanding of the Scrum framework, and how to apply it to maximize the value delivered with a product. They will exhibit a dedication to continued professional development, and a high level of commitment to their field of practice. Scrum.org does not require that you take their own sponsored or any preparatory training. However, training can facilitate your preparation for this credential. And this course is based on IIL's Scrum Product Owner Workshop, which is aligned with The Scrum Guide™. It will provide you with the information you need to pass the exam and IIL will make the arrangements for your online exam. You will be provided with an exam code and instructions, so that you can take the exam at your convenience, any time you are ready after the course. Passwords have no expiration date, but they are valid for one attempt only. See additional exam details on the next page. What you will Learn You'll learn how to: Successfully prepare for the Scrum.org PSPO I exam Identify the characteristics of a successful Product Owner Create a powerful vision statement Apply techniques to understand your customers and the market Manage and engage stakeholders Write effective user stories with acceptance criteria Utilize techniques to visualize and prioritize the Product Backlog Participate in the 5 Scrum events as the Product Owner Understand the Product Owner's role in closing a Scrum project Getting Started Introductions Workshop orientation Exam prep preview Fundamentals Recap Agile Manifesto, values, and mindset Product Owner characteristics Good vs. great Product Owner Product Ownership Product ownership Project vision Understand your customers and market Personas Stakeholder management and engagement The Product Backlog User Stories and Acceptance Criteria Preparing User Stories for a Sprint The Product Backlog Visualizing the Product Backlog Product Backlog Prioritization Technical Debt Sprint Planning and Daily Standups Sprint Planning Planning Poker Team Engagement Daily Standups Sprint Review, Retrospectives, and Closing Sprint Reviews Key Agile Patterns Retrospectives Closing the Project Summary and Next Steps Review of course goals, objectives, and content Exam prep next steps
Stress can affect your ability to think clearly and rationally and to perform well. This session aims to help you better deal with stress by sharing key insights and strategies to reduce stress and optimize your work-life balance, particularly as we face uncertainties in the economy, the workplace and the environment.
This one-day Suicide First Aid training course gives learners the knowledge and tools to understand that suicide is one of the most preventable deaths and some basic skills can help someone with thoughts of suicide stay safe from their thoughts and stay alive.
The Emotional Logic workshop is designed to provide enlightening mindset shifts and educational activities around emotions, their purpose, and our values.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.
Resilience is the ability to take the challenges and changes of life in your stride and say yes to the opportunities that excite you.