1380 Courses in Manchester

PQASSO (Practical Quality Assurance Standard for Organisations) is a quality standard designed for the voluntary and community sector. Organisations can choose to use the criteria as a self-assessment tool or can go on to external accreditation and gain the Quality Mark at one of three levels, all of which are recognised and approved by the Charity Commission. This half day course provides an excellent introduction to this quality standard, which is now used by some statutory authorities as a pre-requisite for funding.

If you have no intention of removing asbestos but work on buildings built or refurbished before the year 2000, asbestos could be present. You will need awareness training so you know how to avoid the risks. Asbestos awareness training should be given to employees whose work could foreseeably disturb the fabric of a building and expose them to asbestos or who supervise or influence the work. In particular, it should be given to those workers in the refurbishment, maintenance and allied trades where it is foreseeable that ACMs may become exposed during their work.

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Stress can affect your ability to think clearly and rationally and to perform well. This session aims to help you better deal with stress by sharing key insights and strategies to reduce stress and optimize your work-life balance, particularly as we face uncertainties in the economy, the workplace and the environment.

To enable learners to develop their knowledge and skills in relation to manual handling activities

This two day programme is designed to support participants to work through the technical steps and stages as well as the more practical realities of project management.

This half day or whole day course is designed around a project planning workbook that will provide participants with questions and practical advice to ensure that a project is well thought-out and practical, with clear aims and objectives. It will also help to ensure that if you are applying for project funding that you have answers to all the likely questions you will be asked. The half day course will cover the basics and ensure that the most important areas of project planning are addressed. The course could be extended to a whole day, covering all the areas and offering time for participants to complete the majority of the work book. The course would be suitable for anyone who is planning a project or who needs to re-focus a project that is not working effectively.

GTi Lash Lift & Tint Course CPD Points – 20 Price—£99 Included – Hard copy training manual Optional Add on’s – You may wish to add on the following take home kits to your course booking: Pinkfishes.com Lash lift & tint starter kit – £64.95 This is not essential for the course, all products and tools needed for the course will be provided on the day. You may be required to bring a model with you to this course. A fully comprehensive course to teach the natural eyelashes lash lift treatment. Training includes all Anatomy, Physiology, Theory and practical work necessary to create beautifully lifted lashes, that look longer, thicker and more dramatic. It is often said that the eyes are the windows to the soul, and it is for this reason that women have paid close attention to how they are presented for centuries. This course will teach you about the technique, products and tools used to provide a professional Lash Lift and Tint treatment and includes a practical training session and assessment. On completion of the course you will receive a certificate and a recognised, insurable qualification. Includes all tools and products required for the course, there is no take home kit provided with this course. Course Requirements - If you are not currently a Guild member, you will need to purchase a 3 month student membership costing £25. This will give you access to your online theory work. (You can attend and access theory work for as many Guild courses as you wish within the 3 month period) We will enrol you 2-3 weeks prior to your course date, so you will receive an email with information on how to set up your student membership from us at this point. You can find more information on Guild membership types here. No previous experience necessary.

This one-day course equips you to fully understand your role in the consenting process and matters that you need to take into consideration in order for the consent to be valid.

Develop essential knowledge and appropriate skills in the quality treatment and management of the patient with an eye problem