128 Courses in Manchester

10 Soft Skills You Need 1 Day Training in Bolton

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

Communication Strategies 1 Day Workshop in Manchester

Communication Strategies 1 Day Workshop in Bolton

See how plastic bottle tops are remelted into beautiful objects!

A mindful embroidery workshop by Manchester embroidery artist Hoop & Fred! The perfect wholesome activity for a hen do, work event, or community get together!

The perfect festive embroidery workshop! Organise something a little different for your Christmas party this year!

Authentic Art workshops led by a local artist.

Authentic Art workshops led by a local artist.

Join us in the studio for this lovely Autumnal pottery workshop. You will have opportunity to make a trio of small leaf themed dishes - they are perfect for jewellery and would make fab Christmas stocking fillers if you can bare to part with them ! This relaxed and easy workshop is suitable for complete beginners (age 16yrs upwards) Demonstration and instruction throughout will enable you to create you own style of dish. You’re work will left with us for the kiln firing and glazing process.