2006 Courses in Manchester

Support culture change by giving line managers the skills to look at practices within their areas, role model appropriately and address unacceptable behaviours. Our dynamic, assertive trainer for EDI has a very practical approach, with plenty of real-life examples to help participants view the subject from a new angle

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Understanding cultural differences in the global sales environment is critical to your salespeople’s success. Developing their intercultural communication skills and knowledge of the sales and negotiation techniques of different cultures and nationalities, will help them to ensure relationships are as effective and rewarding as possible. Bespoke courses include: The impact of language and cultural differences on the sales environment Communication techniques in international sales Effective sales questions A global mindset Culture and its impact on sales Delivering on different cultural expectations Perceptions of time across cultures and the impact on sales cycles and timelines

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Our Level 2 Award in Moving People Safely (RQF) has been designed specifically for those who work or intend to work in a profession that requires assisting and moving people. It is perfect for those who work in a variety of health and social care settings, such as care homes.

The QA Level 2 Award in Fire Safety (RQF) qualification is ideal for businesses that have assigned personnel with specific fire safety responsibilities such as fire wardens or fire marshals in the workplace.

The QA Level 2 Award in Safeguarding and Protecting Children, Young People, and Adults at Risk (RQF) qualification is designed for those who have contact with children, young people, and adults at risk, including those who work in voluntary or unpaid roles. This qualification is also suitable for those with a specific duty for safeguarding and protecting in places such as the NHS, educational institutions, and social services.