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1 Educators providing Courses in London

Courses matching "difficult people"

Show all 11

Customer Service Essentials in Healthcare

By M&K Update Ltd

This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.

Customer Service Essentials in Healthcare
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Managing Difficult People and Conversations

5.0(5)

By Puritas

In the modern work environment, managers and leaders must treat all colleagues with respect, including those who are challenging. Understanding the causes of difficult behaviour and being self-aware are crucial for creating a fair and inclusive workplace. This training session equips participants with the knowledge and communication tools to manage and overcome difficult behaviours effectively. This course is available to book for delivery in-house for your organisation and people exclusively, for either a half or full days training workshop. Prices are dependent on size of group ranging from a minimum of 4 to a maximum of 12 delegates. If you have a smaller number of delegates the Puritas 1:1 Leadership Coaching Programme is recommended.

Managing Difficult People and Conversations
Delivered In-Person in Bishop Stortford + 9 more or UK WideFlexible Dates
£1,500 to £2,500

Conflict Management 1 Day Training in London

By Mangates

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com

Conflict Management 1 Day Training in London
Delivered In-PersonFlexible Dates
£595 to £795

Conflict Management 1 Day Training in Bromley

By Mangates

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com

Conflict Management 1 Day Training in Bromley
Delivered In-PersonFlexible Dates
£595 to £795

Conflict Management 1 Day Training in Heathrow

By Mangates

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com

Conflict Management 1 Day Training in Heathrow
Delivered In-PersonFlexible Dates
£595 to £795

Facilitation Skills Training Course (£1450 total for this 2-day course for a group of 4-10 participants)

By Buon Consultancy

Facilitation Skills Training

Facilitation Skills Training Course (£1450 total for this 2-day course for a group of 4-10 participants)
Delivered In-Person in Edinburgh or UK WideFlexible Dates
£1,450

Running Effective Meetings

By SAVO CIC

This course, which can be run as a half day (3.5 hours) or a whole day course, is designed to help those who chair or participate in meetings to understand how to run effective meetings that are constructive, concise and actually achieve something! The course can be adapted to cover meetings in general or focus on specific types of meetings such as trustee, director or committee meetings, staff or project meetings.

Running Effective Meetings
Delivered In-Person in Thetford or UK WideFlexible Dates
£150

Professional administrator (In-House)

By The In House Training Company

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning

Professional administrator (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Developing Your Emotional Intelligence (EI) (£1450 total for the 2-day course for up to 15 participants)

By Buon Consultancy

Emotional Intelligence Training

Developing Your Emotional Intelligence (EI) (£1450 total for the 2-day course for up to 15 participants)
Delivered In-Person in Edinburgh or UK WideFlexible Dates
£1,450

Mediation 4 Managers - 2-Day Training Course (£1450 total for this 2-day course for a group of 5-10 Managers)

By Buon Consultancy

Mediation for Managers Training

Mediation 4 Managers - 2-Day Training Course (£1450 total for this 2-day course for a group of 5-10 Managers)
Delivered In-Person in Edinburgh or UK WideFlexible Dates
£1,450