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1950 Educators providing Courses in London

The Chat Shop

the chat shop

4.6(24)

London

The Chat Shop story started in 2011. That may not seem like an especially long time ago, but trust us, ten years is a very long time in live chat history. Before we were incorporated, hardly any businesses used live chat, and fewer still seemed to recognise its revenue-generating potential. The more we looked into why this was, we saw that few people really understood the value that chat could bring to their business, and chat was a real challenge to get right. 2011 Small beginnings The Chat Shop was founded by two people who knew they could provide a solution. They sensed that live chat might represent an unexplored opportunity to reach out and connect with customers. Could smart onsite conversation be the key to engaging wavering visitors and converting them into qualified leads? 2012 Officially incorporated By June 2012, The Chat Shop was officially incorporated. The Chat Shop began life with a £5K investment and a strong belief in the untapped potential of conversational marketing, before conversational marketing was really a thing. Despite our shoestring funding, we won our first client at the end of 2012 and worked 18-hour days (on chat!) until we could afford to hire a client team. 2013 We hired our first team After more clients joined, we were relieved to be in a position to hire a team. The founders’ experience of being on chat helped identify exactly the team we needed. They had to be native-English speaking and natural at engaging with prospective customers through chat. 2016 Our focus on innovation grew The chat technology we were using had always been good, but we knew that in order for us to truly take conversation up a level we needed a team of developers. This kicked off our long-standing history of enhancing our clients, customers, and agents' experience with market-leading technology. 2017 The Chat Shop Inc was born Due to increasing demand for our solutions from North America, we officially incorporated our US business, The Chat Shop Inc. This enabled us to grow our US team and client base, building our strong presence on both sides of the pond. 2018 First acquisition The Chat Shop had partnered with Jeff Wilson and the team over at Ortho Engagement a few years prior, successfully delivering chat for over 100 Orthodontists in America, Canada, and Australia. When the opportunity arose, it made sense for The Chat Shop to take over ownership of the business as our very first acquisition. 2020 The big plan We took a step back and really thought about what had driven our, and our clients' success to date. This led to a whole new approach to our solutions - still very much human-led, and tech-enabled, with further investment into our strategy, people, and technology. 2021 ... and beyond Ten years and millions of chats later, our youthful instincts have been vindicated. Conversational marketing and onsite chat are now well-established as brilliantly effective ways to drive customer engagement and boost conversion rates.

Haverstock Fencing Club

haverstock fencing club

4.8(5)

London

Haverstock Fencing Club was formed in 1995 by a committee of epee fencers from London clubs who wanted to establish a centre of excellence in North London. They quickly managed to gain a reputation on two levels, namely as a place for elite fencers to train for the competition circuit, and secondly as a friendly but professional environment for children and adults to learn how to fence. The evidence of their success speaks for itself. Haverstock fencers have a fearsome reputation on the competition circuit, with many current and former national champions training there, male and female. Haverstock has been the dominant force in British epee fencing almost since it was established. Indeed, when top fencers arrive in London from abroad, Haverstock is normally their first port of call. More importantly, Haverstock has always seen itself as a progressive club, open to all, with a particular emphasis on children and the local community. Beginners courses are often oversubscribed and many of those that went through the early courses are now well regarded on the senior circuit. Haverstock coaches take great pride in the ability of their young protégés, and the club has also catered for disabled fencers. Costs are kept low to ensure the sport is open to all. The club has two full-time coaches (with World and European Championship experience) and two part-time coaches, who take care of all newcomers, giving them a solid grounding in the basic skills required, teaching in a fun but challenging way. Haverstock is one of the best equipped clubs in the country, with plenty of kit for beginners to use for free while they decide whether the sport is for them. Training takes place three nights a week, with a mix of group lessons, individual lessons and fitness work to cater for all levels. We also run popular training camps and weekend courses. The Chairman and committee are dedicated to continuing to cater for both the elite competitors who have so enhanced the reputation of the club as well as newcomers to the sport, along with the many children and adults who are now “hooked” on fencing, having had their introduction to it at Haverstock.

O W Stuart

o w stuart

London

The Calibre programme has been run at North East London Foundation Trust every year since 2015. It was the first NHS Foundation Trust to host Calibre and over 50 members of disabled staff have completed the programme. These include doctors, nurses, specialist clinicians and professional staff as well. Not only has Calibre been beneficial to those member of staff, it has also benefited their managers, senior management and also the way in which disability is now understood at NELFT. Calibre is now integral part of the training offer to disabled staff at North East London Foundation Trust. I am a disabled person from a black and minority ethnic background, and an E&D consultant with fifteen years of experience as a trainer and specialist adviser. I spent twelve years as an academic at the Universities of Oxford, York and Surrey and have written seminal works on the experience of BME disabled people and social care. As a trainer, I have run disability and E&D training courses for Public Sector organisations such as the NHS, the Department of Health and Social Care, numerous Local Authorities, Universities and voluntary sector organisations. Since 2013, I have also run the Calibre Leadership Programmes for disabled staff at a number of Universities and NHS Trusts. If NHS foundation trusts like NELFT want to meet the needs of their disabled staff and see the improvements in their experience through the WDES. Then Calibre would be a key vehicle with which to meet their goals. See the NELFT virtual programme here