1293 Courses in London

2 Day Course - Brazilian Lymphatic Drainage, Modelling and Post Op Care - Nurture Touch Method Service Description What is the difference between Vodder and Brazilian MLD? The main difference between the two methods lies in their approach and purpose. Vodder MLD is a clinical treatment that focuses on the manual stimulation of the lymph nodes, combining slow, circular, and scoop-like motions to move the lymphatic fluid towards the larger lymphatic vessels for proper drainage and filtration. Vodder MLD is commonly used to treat conditions such as lymphedema. Brazilian MLD is primarily designed for cosmetic purposes and is performed to enhance the appearance of the skin and reduce water retention in the body. This technique emphasises vigorous hand movements and pressure on the skin, stimulating the lymphatic system to reduce the appearance of cellulite, sculpt the body, firm the skin, and promote post op healing and care. In conclusion, while both Vodder MLD and Brazilian MLD involve the stimulation of the lymphatic system, they are distinct techniques that serve different purposes. Vodder MLD is a clinical treatment that addresses medical conditions, while Brazilian MLD is a cosmetic treatment with the goal of improving the appearance of the skin and reducing water retention. If you're looking to expand your massage practice, then this course is a great way to do it.What we cover: This course will teach you how to - perform a full body Brazilian Manual Lymphatic Drainage - perform a Brazilian shaping drainage massage - adapt BMLD for Post Op to promote faster healing after cosmetic surgeries. 2 days of hands-on training to properly learn a full body sequence and how to care for following procedures: - Breast Augmentation - Brazilian Butt Lift (BBL) - Liposuction - Tummy Tuck **Prerequisite: Must hold a Level 3 Body Massage and A&P Qualification (or the equivalent). If unsure, please do email us prior to booking so that we can check your qualifications meet the required standard. This course is accredited by ThinkTree and ABT

What Does The Course Include? When choosing a course ensure that it includes both theory and a wide variety of practical content. Every course should include: Anatomy and Physiology Types & structure of the hair Skin, blood and lymphatic circulation Reproductive and endocrine system Theory of Electric Currents Consultations & Record Cards Contra-indications & contra-actions Aftercare advice Choice of needles / probes Accurate probing techniques Legislation, Hygiene and Sterilisation Performing the correct stretch Short-wave Diathermy Galvanic/Blend The Heating Pattern Correct Insertion Techniques The Target Area Unusual Hair Growth FAQ’s Health and Safety Areas Treated This informal and structured weekend will teach all the required techniques necessary to perform successful hair removal treatments. Performed on massage couches, each student will receive guidance on how to effectively perform a full electrolysis treatment on the following areas: Leg Bikini Underarm Nape of Neck Brow Lip Chin Chest The Angel Academy prides itself on always a 100% pass rate for all of its courses since 2003. Classes are kept relatively small so that the tuition can always be of the highest standard. Over the years, all manner of student has come to the Angel Academy from Celebrity to Supermodel to Housewife to Career person looking for a way to relax from the every-day stress and strains that life presents them with.

Who is this for? InDesign Evening Classes. Refine your Adobe InDesign skills with expert tutors. Master layout creation, typography, and image manipulation. Design captivating brochures, magazines, and more. Choose between in-person or live online sessions. Earn a Certificate of Completion and enjoy lifetime email support. Explore our complimentary trial session. Check our Website Duration: 10 hours Approach: 1-on-1 sessions with tailored content. Schedule: 1-on-1 sessions, available Mon to Sat from 9 am to 7 pm. Course Title: Mastering Adobe InDesign Course Duration: 10 Hours Session 1: Introduction to Adobe InDesign (1 hour) Overview of Adobe InDesign interface Understanding tools and panels Setting up new documents and document properties Basic navigation and shortcuts Session 2: Mastering Page Layouts (1.5 hours) Working with master pages Creating and managing text frames and image placeholders Managing multiple pages and spreads Using grids and guides for precise layouts Session 3: Typography and Text Formatting (1.5 hours) Working with fonts, styles, and text formatting options Understanding text threading and linking Advanced text composition techniques Utilizing paragraph and character styles for consistency Session 4: Advanced Image Manipulation (1.5 hours) Importing and manipulating images and graphics Understanding image resolution and color modes Working with clipping paths and transparency Applying image effects and filters Session 5: Interactive Documents and Digital Publishing (2 hours) Creating hyperlinks and interactive buttons Embedding multimedia elements (audio, video) in documents Exporting documents for digital platforms (eBooks, PDF forms) Introduction to responsive design for various devices Session 6: Advanced Techniques and Special Effects (1 hour) Utilizing advanced drawing tools and shapes Applying special effects like drop shadows, transparency, and blending modes Working with tables and charts Introduction to data merge for personalized content Session 7: Printing and Prepress (1 hour) Understanding print terminology and specifications Preflighting documents for print readiness Color management and preparing files for different printing processes Exporting files for professional printing Session 8: Project Work and Review (0.5 hour) Participants work on a practical project applying learned skills Instructor-guided project review and feedback Session 9: Tips, Tricks, and Best Practices (0.5 hour) Time-saving shortcuts and productivity hacks Best practices for efficient workflow and file management Troubleshooting common issues and errors Session 10: Q&A and Certification (0.5 hour) Addressing participant queries and concerns Certificate distribution and course completion celebration This comprehensive 10-hour course aims to equip participants with advanced skills in Adobe InDesign, covering essential aspects of design, typography, interactivity, and print preparation. Participants will engage in hands-on activities, projects, and discussions to reinforce their learning throughout the course. By the end of this 10-hour advanced InDesign course, you will: Gain a comprehensive understanding of InDesign's most powerful features and advanced techniques. Create sophisticated page layouts with eye-catching special effects for professional-level designs. Efficiently manage fonts, colors, and shapes to enhance the visual appeal of your documents. Develop interactive PDFs with navigation, page transitions, and embedded video for engaging presentations. Master the use of character styles, paragraph styles, and word styles to streamline text formatting. Utilize advanced object styles and anchored objects for efficient layout design. Work effectively with Adobe Stock, Photoshop, Illustrator, and other Creative Cloud applications for seamless integration. Create PDF forms and implement interactive button-triggered animations for interactive documents. Optimize workflow with keyboard shortcuts, scripts, and advanced preferences for a smoother design process. Learn valuable tips and best practices from industry experts to boost your productivity and efficiency. Enhance your mastery of InDesign through our advanced program, meticulously designed to hone your skills. Explore intricate page layouts and seamlessly integrate captivating special effects into your projects. Our seasoned Adobe trainers, renowned for their approachable teaching style, will guide you through InDesign's powerful features, sharing invaluable insights derived from years of practical experience. This interactive course provides ample opportunities for hands-on practice, ensuring your confidence in harnessing InDesign's diverse technical capabilities. Key Course Highlights: In-depth exploration of InDesign's advanced functionalities. Individualized attention, fostering open discussions and encouraging questions. Expert trainers, small class sizes, and a supportive and collaborative learning environment. Comprehensive learning materials and resources, all inclusive. Continuous support for any post-course inquiries or concerns, ensuring your ongoing success. Enhance your InDesign proficiency, crafting polished designs effortlessly. Elevate your skills with our advanced course, ensuring: Thorough coverage of InDesign's technical capabilities. Personalized attention and ample opportunity for questions. Supportive, knowledgeable trainers in a comfortable learning environment. Comprehensive materials and resources for your learning journey. Continued assistance for post-course queries and concerns. Download InDesign

About this Virtual Instructor Led Training (VILT)  This 5 half-day virtual course provides a detailed description of all the methods used to reduce the heat rate (increase the efficiency) of pulverized coal and circulating fluidized bed (CFB) coal power plants. All the processes, operational and maintenance activities, capital projects, technical options, potential initiatives and incentives to implement upgrades/repairs for increasing the plant efficiency will be covered in detail. Training Objectives Calculate the Heat Rate of Coal Power Plants: Learn all the methods used to calculate the heat rate of coal power plants Benefits of Lowering the Heat Rate of Coal Power Plants: Understand all the benefits of lowering the heat rate of coal power plants Methods Used to Improve Coal Power Plants Heat Rate: Gain a thorough understanding of all the methods used to improve the heat rate of coal power plants Processes, Operational and Maintenance Activities: Discover all the processes, operational and maintenance activities used to improve the heat rate of coal power plants Capital Projects Used to Improve the Heat Rate: Learn about all the capital projects used to improve the heat rate of coal power plants Technical Options for Improving the Heat Rate: Understand all the technical options used to improve the heat rate of coal power plants Potential Initiatives and Incentives to Implement Upgrades/Repairs for Improving the Heat Rate: Discover all the potential initiatives and incentives to implement upgrades/repairs for improving the heat rate of coal power plants Factors Affecting Coal Power Plant Efficiency and Emissions: Learn about all the factors which affect coal power plants efficiency and emissions Areas in Pulverized Coal and Circulating Fluidized Bed (CFB) Power Plants where Efficiency Loss Can Occur: Discover all the areas in pulverized coal and circulating fluidized bed (CFB) power plants where efficiency loss can occur Optimize the Operation of Coal Power Plant Equipment and Systems to improve the Plant Heat Rate: Understand all the techniques and methods used to optimize the operation of coal power plant equipment and systems to improve the plant heat rate Coal Power Plant Equipment and Systems: Learn about various coal power plant equipment and systems including boilers, superheaters, reheaters, steam turbines, governing systems, deaerators, feedwater heaters, coal-handling equipment, transformers, generators and auxiliaries Target Audience Engineers of all disciplines Managers Technicians Maintenance personnel Other technical individuals Training Methods The VILT will be delivered online in 5 half-day sessions comprising 4 hours per day, with 1 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Additionally, some self-study will be requested. Participants are invited but not obliged to bring a short presentation (10 mins max) on a practical problem they encountered in their work. This will then be explained and discussed during the VILT. A short test or quiz will be held at the end the course. The instructor relies on a highly interactive training method to enhance the learning process. This method ensures that all the delegates gain a complete understanding of all the topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught to their own organization. Trainer Your specialist course leader has more than 32 years of practical engineering experience with Ontario Power Generation (OPG), one of the largest electric utility in North America. He was previously involved in research on power generation equipment with Atomic Energy of Canada Limited at their Chalk River and Whiteshell Nuclear Research Laboratories. While working at OPG, he acted as a Training Manager, Engineering Supervisor, System Responsible Engineer and Design Engineer. During the period of time, he worked as a Field Engineer and Design Engineer, he was responsible for the operation, maintenance, diagnostics, and testing of gas turbines, steam turbines, generators, motors, transformers, inverters, valves, pumps, compressors, instrumentation and control systems. Further, his responsibilities included designing, engineering, diagnosing equipment problems and recommending solutions to repair deficiencies and improve system performance, supervising engineers, setting up preventive maintenance programs, writing Operating and Design Manuals, and commissioning new equipment. Later, he worked as the manager of a section dedicated to providing training for the staff at the power stations. The training provided by him covered in detail the various equipment and systems used in power stations. In addition, he has taught courses and seminars to more than four thousand working engineers and professionals around the world, specifically Europe and North America. He has been consistently ranked as 'Excellent' or 'Very Good' by the delegates who attended his seminars and lectures. He written 5 books for working engineers from which 3 have been published by McGraw-Hill, New York. Below is a list of the books authored by him; Power Generation Handbook: Gas Turbines, Steam Power Plants, Co-generation, and Combined Cycles, second edition, (800 pages), McGraw-Hill, New York, October 2011. Electrical Equipment Handbook (600 pages), McGraw-Hill, New York, March 2003. Power Plant Equipment Operation and Maintenance Guide (800 pages), McGraw-Hill, New York, January 2012. Industrial Instrumentation and Modern Control Systems (400 pages), Custom Publishing, University of Toronto, University of Toronto Custom Publishing (1999). Industrial Equipment (600 pages), Custom Publishing, University of Toronto, University of Toronto, University of Toronto Custom Publishing (1999). Furthermore, he has received the following awards: The first 'Excellence in Teaching' award offered by PowerEdge, Singapore, in December 2016 The first 'Excellence in Teaching' award offered by the Professional Development Center at University of Toronto (May, 1996). The 'Excellence in Teaching Award' in April 2007 offered by TUV Akademie (TUV Akademie is one of the largest Professional Development centre in world, it is based in Germany and the United Arab Emirates, and provides engineering training to engineers and managers across Europe and the Middle East). Awarded graduation 'With Distinction' from Dalhousie University when completed Bachelor of Engineering degree (1983). Lastly, he was awarded his Bachelor of Engineering Degree 'with distinction' from Dalhousie University, Halifax, Nova Scotia, Canada. He also received a Master of Applied Science in Engineering (M.A.Sc.) from the University of Ottawa, Canada. He is also a member of the Association of Professional Engineers in the province of Ontario, Canada. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

– BAG MAKING COURSE – LEATHER GOODS MAKING COURSE: MAKE A STITCHLESS LEATHER BAG – WHAT IS THIS COURSE ABOUT?This is one of our group leather goods making courses for beginners that we organise at our London studio.Using beautiful vegetable-tanned leather, basic leather tools and simple metal fittings, you will make a stitchless leather bag while learning five basic leather working techniques.You will customise your bag by choosing between two designs (see photo gallery) and selecting your preferred colours of leather and fittings.No sewing skills or experience is required!At the end of the course, you won’t just take home a beautiful bag made entirely by you but also an understanding of working with leather and essential leather tools.WHAT WILL I LEARN?During our leather goods making courses, you will always receive an introduction to:-Different leather types-Essential leather tools You will then learn these 5 basic leather working techniques:-Marking leather-Cutting leather-Folding leather-Punching leather-Burnishing leather In the second part of the course, you will apply the techniques learnt by hand-cutting and assembling your beautiful bag using screw studs. No sewing is required.INCLUDED IN THE COURSE:All materials and tools are supplied.WHAT ARE THE ENTRY REQUIREMENTS?This course on making a stitchless leather bag is suitable for beginners.You should be able to use measurements and understand verbal and written English instructions. ADDITIONAL MATERIAL PROVIDEDIn addition to the course, you will receive the following useful handouts to take home with you:– An introduction to leather types and features – A glossary of leather craft tools which includes images and helpful descriptions – A list of the basic fittings used in handbag making, including images and descriptions – A list of reputable suppliers to buy leather and fittings from (in London and online)HOW LONG IS THIS TUITION?:This tuition will require up to 7 hours to complete.We aim to provide customised and high quality tuition services and by only allowing up to 5 students at a time, we are able to focus on each person needs and interests.As every student has a different level of ability and previous experience, this course might lead some students to complete the core aspects of the lesson in a shorter time frame than others.Students who complete the course early will be welcome to stay and use the studio facilities to exercise on the topics of the lesson.

Why Choose Photoshop Basics to Fundamentals Training Course? Our Photoshop Basics to Fundamentals Training Course offers a strong skills in Adobe Photoshop, equipping with essential skills. Learn to use layers, selection tools, layer effects, layers, masking, photos, typography, filters, and color theory. Learn features for confident Photoshop usage. Course Link Duration: 10 hrs Method: 1-on-1, Personalized attention Schedule: Tailor your own hours of your choice, available from Mon to Sat between 9 am and 7 pm Course Highlights: Master Advanced Photoshop Skills: Develop expertise in professional image editing, retouching, and manipulation techniques. Hands-on Creative Projects: Engage in practical exercises to enhance real-world design skills. Explore Special Effects: Dive into advanced topics like layer effects, filters, and blending modes for stunning visual creations. Typography and Design Mastery: Learn typography styles, layout design, and color theory for compelling compositions. Build a Professional Portfolio: Receive guidance on crafting a portfolio showcasing your Photoshop expertise. Job Opportunities: Graphic Designer: Create captivating visuals for print and digital media. Digital Artist: Craft digital artwork for various applications, from illustrations to ads. UI/UX Designer: Design user interfaces and experiences for websites and apps. Web Designer: Develop visually engaging websites with expertise in Photoshop. Marketing Content Creator: Produce marketing materials, including banners and social media visuals. Freelance Designer: Offer design services independently to diverse clients. Advertising Creative: Design impactful ad visuals for creative campaigns. Print Production Specialist: Prepare print-ready materials, ensuring high-quality results. Photography Post-Processing Specialist: Enhance and retouch photographs for professional use. Module 1: Interface and Preferences Familiarize with the Photoshop Interface Customize Panels and Toolbars to suit your workflow Explore Photoshop Preferences for optimal settings Discover different Photoshop CC Workspaces for various tasks Get started with essential Keyboard Shortcuts Module 2: Image File Formats Understand various image file formats, including PSD, JPEG, PNG, and PDF Explore File Compression and its impact on image quality Module 3: Creating a New Document Set dimensions and size for new documents Understand media units for precise design specifications Explore Color Profiles and their importance Save presets for quick document setups Module 4: Placing Images Learn about Embedded vs. Linked images Introduction to Smart Objects for non-destructive editing Master the Selection tool for precise image placement Module 5: Image Size and Resolution Save images in different formats and compression settings Learn about Image Size and Resolution for various output requirements Module 6: Layers Introduction Organize your work using Layer management Master layer tasks such as reordering, renaming, grouping, locking, and hiding Module 7: Selection Tools Explore various Selection Tools like Marquee, Magic Wand, Quick Selection, and Lasso Understand Inverse Selection and Deselect for efficient editing Module 8: Layer Effects Apply captivating Layer Effects like Drop Shadow, Stroke, and Outer Glow Save and clone Effects Styles for quick application Combine multiple effects for creative designs Module 9: Introduction to Shapes Utilize the Shapes tool for basic design elements Create Custom Shapes for unique designs Understand Color principles and use the Properties Panel for adjustments Master the Direct Selection tool for precise shape editing Create a basic poster using provided examples Module 10: Type and Typography Work with Type and explore the Character and Paragraph Panel Utilize Styles Panel for consistent text formatting Save favorite fonts for easy access Apply Effects and Layer Styles on Type for impactful typography Learn about Leading, Tracking, and Kerning for optimal text spacing Module 11: Colors Understand RGB vs. CMYK color modes Select colors using the Eyedropper tool Save colors as Swatches for reuse Create gradients using the Gradient Tool Module 12: Creating a Clipping Mask Master the concept of Clipping Masks and its usage Apply Clipping Masks to Type, Images, and Shapes Combine Layer Effects with Clipping Masks for creative designs Module 13: Introduction to Masking Understand Masking and its importance in image editing Utilize the Brush tool for creating masks Learn Masking shortcuts and use Gradient Mask for smooth transitions Module 14: Adjustment Layers Explore Color and Gradient Adjustment Layers for image enhancements Master Curves, Levels, and Hue/Saturation Adjustment Layers for precise color control Convert images to Black and White using Adjustment Layers Combine Adjustment Layer Masks for targeted edits Module 15: Image Touch Up Master various touch-up techniques, including Red Eye Removal, Spot Healing Brush, and Patch Tool Utilize Content Aware Removal for seamless object removal Restore an old photo using Clone Stamp and Dodge/Burn tools Improve portraits by removing blemishes and whitening teeth Module 16: Filters Introduction Understand Smart Objects and Filter usage for non-destructive editing Explore the Filters Gallery and experiment with Blur and Vantage filters Module 17: Blending Modes Introduction Master the concept of Blending Modes and their impact on layer overlays Understand different types of Blending Modes, including Darken, Lighten, and Overlay Master the art of working with layers in Adobe Photoshop. Skillfully utilize various selection tools for precise editing and manipulation. Apply captivating Layer Effects to enhance your designs and visuals. Understand the functionality of Adjustment Layers, Masking, and Clipping Masks for advanced editing and compositing. Acquire the techniques to touch up and restore photographs effectively. Explore typography techniques to create visually appealing text designs. Gain an introductory understanding of Filters and their creative applications. Grasp the principles of Color Theory and its practical application in design.

Mending garments extends their life. Learn how to properly sew buttons, restore stitching, fix hems, and employ undetectable repairing techniques. You'll also appreciate the social and artistic sides of mending with others, as well as lowering your carbon footprint by avoiding fast fashion. Book your place today and revamp your wardrobe with some basic but efficient clothing mending techniques!

Movement for Calmis an exercise-based workshop exploring yogic and muscle relaxation techniques from a range of practices. The aim is to release tension within the body. When we are stressed or anxious, we produce adrenaline, the 'fight' or 'flight' chemical response. Movement for Calm will help explore ways to restore balance to the chemical reactions produced in the body, loosening muscles and in turn calming both body and mind. This workshop has been developed for forward-thinking organisations wanting to make a real commitment to improving workplace wellbeing. This workshop will help participants identify areas of tension in the body, and learn exercises and movement-based sequences to release anxiety and stress caused by unnecessary muscle tension. The aim is that people leave the workshop relaxed and refreshed, ready to take on the toughest of corporate challenges.

Writing Clear Business Communication (In-Person) Effective writing seldom, if ever, 'magically materializes' on the spot. In reality, it is most often the product of planning, writing, and rewriting. This is why writing is called a process; it must go through a series of steps before it is clear and complete. This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread. However, the ability to communicate in the written word, for whatever purpose, is an important part of our working and personal lives and can have a direct impact on our ability to persuade, gain commitment or agreement and enhance understanding. Good writing sounds like talking on paper, which is why this program is focused on getting the message across and achieving the desired results using the 'keep it simple and direct' approach. What You Will Learn You'll learn how to: Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change o Mind-set o Tool-set o Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan

Lean Six Sigma Yellow Belt Certification Program This course is designed to instill an in-depth understanding of Lean Six Sigma and a clear sense of what is required to define high-impact improvement projects, establish Lean Six Sigma measurements, and complete Lean Six Sigma projects using the systematic and proven Define, Measure, Analyze, Improve, and Control (DMAIC) methodology. This course is designed to instill an in-depth understanding of Lean Six Sigma and a clear sense of what is required to define high-impact improvement projects, establish Lean Six Sigma measurements, and complete Lean Six Sigma projects using the systematic and proven Define, Measure, Analyze, Improve, and Control (DMAIC) methodology. Participants will learn basic tools and techniques of Lean Six Sigma and those who pass a thirty-question exam (70% or above) will become a Certified Lean Six Sigma Yellow Belt. This course is delivered through four 3-hour online sessions. What you Will Learn You'll learn how to: Establish the structure that supports and sustains Lean Six Sigma Quality Identify and calculate key Lean Six Sigma Measurements (Sigma, DPMO, and Yield) Select successful, high-impact projects that match strategic objectives Document, measure, and improve key processes using the DMAIC (Define, Measure, Analyze, Improve, and Control) Methodology Utilize data-based thinking to make key business decisions Introduction to the Fundamentals and Vision of Lean Six Sigma Lean Six Sigma's focus on the customer, on quality, and on results The costs of poor quality Critical factors to consider when deploying Lean Six Sigma Lean Six Sigma as a process improvement methodology Lean Six Sigma metrics Why do it - ROI and payback for Lean Six Sigma Business Process Management Critical Lean Six Sigma roles and responsibilities Main aspects of managing the organizational change Project selection Metrics of Lean Six Sigma and the DMAIC Model How to strategically align business metrics and projects within an organization How to identify and measure quality characteristics which are critical to customers What does the customer (internal or external) really want from our products and services? Establishing appropriate teams and setting those teams up to be successful What defines a good measurement system? How are we doing (learning the secret to measuring the right things, right)? How to improve output measures by understanding and measuring the process Where are there defects (how to properly select and scope high-impact projects)? Where is the process broken (the Lean Six Sigma version of root cause analysis)? How to determine the process efficiency, or value add, of a process The appropriate use of quality tools Understanding the concept of variation and how to reduce knee-jerk reactions How to achieve breakthrough results for any key measure How can we ensure the identified improvements will be sustainable (the basics of process control)?