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Introduction to Design Thinking Innovation is the cornerstone of highly successful companies, especially those that continue to be successful over the years and decades. Design thinking practices fuel this continual innovation, as they are the critical links from inspiration to delivery, concept to showroom floor, and start-up to global business. Design thinking is a structured approach to promoting innovation and creative problem-solving. It is not a new approach. It has been around for centuries, as the art, architecture, and inventions of mankind illustrate. By examining the steps to achieving great design and maximum utility of product, design thinking approaches provide a framework in which to develop new solutions to problems and new products to sell. This highly interactive course is designed to help participants think like designers to generate innovation, and to help teams to produce more innovation and creativity. Since design thinking is based on doing rather than thinking, we participants are challenged to apply the techniques, in the classroom, to create new ideas and solutions to a case study project. What you will Learn At the end of this program, you will be able to: Explain the underlying principles and value of using Design Thinking for innovation Describe the basic concepts of the Stanford Model for Design Thinking Evaluate a set of basic Design Thinking techniques for application to your projects Apply tools, techniques, and skills aligned with the 5 stages of the Stanford Model Drive innovation through Design Thinking at some level in your work environment Foundation Concepts Problems and solutions The Design Thinking difference Design Thinking skills and abilities Design Thinking mindset Design Thinking frameworks Stages of Design Thinking Problems and solutions The Design Thinking difference Design Thinking skills and abilities Design Thinking mindset Design Thinking frameworks General Practices Team formation Visualization Improvisation Personalization Empathize Practices Overview of Empathize techniques Observation Engagement Interviews Define Practices Overview of Define practices Unpacking techniques Defining the customer techniques Integrating the Define experience Ideate Practices Overview of Ideate practices Reusable techniques for the Ideate stage New Ideate techniques to explore Prototype & Test Practices Overview of Prototype practices Examples of prototypes Overview of Testing practices Forms of testing techniques Adopt and Adapt Design Thinking Overview of Design Thinking implementation Design Thinking implementation challenges Success in implementing Design Thinking Summary and Next Steps Workshop summary Next steps: Personal Action Plans

Introduction to Design Thinking: In-House Training Innovation is the cornerstone of highly successful companies, especially those that continue to be successful over the years and decades. Design thinking practices fuel this continual innovation, as they are the critical links from inspiration to delivery, concept to showroom floor, and start-up to global business. Design thinking is a structured approach to promoting innovation and creative problem-solving. It is not a new approach. It has been around for centuries, as the art, architecture, and inventions of mankind illustrate. By examining the steps to achieving great design and maximum utility of product, design thinking approaches provide a framework in which to develop new solutions to problems and new products to sell. This highly interactive course is designed to help participants think like designers to generate innovation, and to help teams to produce more innovation and creativity. Since design thinking is based on doing rather than thinking, we participants are challenged to apply the techniques, in the classroom, to create new ideas and solutions to a case study project. What you will Learn At the end of this program, you will be able to: Explain the underlying principles and value of using Design Thinking for innovation Describe the basic concepts of the Stanford Model for Design Thinking Evaluate a set of basic Design Thinking techniques for application to your projects Apply tools, techniques, and skills aligned with the 5 stages of the Stanford Model Drive innovation through Design Thinking at some level in your work environment Foundation Concepts Problems and solutions The Design Thinking difference Design Thinking skills and abilities Design Thinking mindset Design Thinking frameworks Stages of Design Thinking Problems and solutions The Design Thinking difference Design Thinking skills and abilities Design Thinking mindset Design Thinking frameworks General Practices Team formation Visualization Improvisation Personalization Empathize Practices Overview of Empathize techniques Observation Engagement Interviews Define Practices Overview of Define practices Unpacking techniques Defining the customer techniques Integrating the Define experience Ideate Practices Overview of Ideate practices Reusable techniques for the Ideate stage New Ideate techniques to explore Prototype & Test Practices Overview of Prototype practices Examples of prototypes Overview of Testing practices Forms of testing techniques Adopt and Adapt Design Thinking Overview of Design Thinking implementation Design Thinking implementation challenges Success in implementing Design Thinking Summary and Next Steps Workshop summary Next steps: Personal Action Plans

About this Virtual Instructor Led Training (VILT) This Virtual Instructor Led Training (VILT) course presents advanced methodologies that implement demand response and energy conservation programs in light of the integration of new technologies, regulatory changes and the accelerated penetration of renewable energy resources. This VILT course provides examples and case studies from North American and European jurisdictions covering the operational flexibilities on the demand side including requirements for new building codes to achieve zero net energy. The course describes a public agency's goals and objectives for conserving and otherwise reducing energy consumption and managing its demand for energy. This course presents the demand response implemented for economics and system security such as system balancing and relieving transmission congestion, or for system adequacy. The course also presents the principal attributes of conservation programs and the associated success criteria. In a system with increased penetration of renewable resources, demand response provides flexibility to system operators, helping them to maintain the reliability and the security of supply. Demand response is presented as a competitive alternative to additional power sources, enhancing competition and liquidity in electricity markets. The unique characteristics are discussed from a local, consumer centric and also from a system perspective bringing to life the ever changing paradigm for delivery energy to customers. Interoperability aspects and standards are discussed, as well as the consumer centric paradigm of Transactive Energy with IOT enabled flexibilities at system level, distribution networks and microgrids. The VILT course introduces the blockchain as a new line of defense against cyber threats and its increasing application in P2P transactions and renewable certificates. Our trainer's industry experience spans three decades with one of the largest Canadian utilities where she led or contributed to large operational studies and energy policies and decades of work with IEEE, NSERC and CIGRE. Our key expert also approaches to the cross sectional, interdisciplinary state of the art methodologies brings real life experience of recent industry developments. Training Objectives Innovative Digital Technologies How systems Facilitate Operational Flexibility on the Demand Side The Ecosystem of Demand Side Management Programs Advanced Machine Learning techniques with examples from CAISO Regulatory Policy Context and how to reduce regulatory barriers Industry Examples from NERC and ENTSO Relevant Industry standards: IEEE and IEC Manage Congestion with Distributed Operational Flexibilities: Grid to Distribution Controls; examples from NERC (NA) and ENTSO (Europe) Grid solutions with IEC 61850 communication protocols Decentralized grid controls The New Grid with accelerated V2G and Microgrids How DSM is and will be applied in Your System: Examples and discussions Target Audience Regulators and government agencies advising on public energy conservation programs All professionals interested in expanding their expertise, or advancing their career, or take on management and leadership roles in the rapidly evolving energy sector Energy professionals implementing demand side management, particularly in power systems with increased renewable penetration, to allow the much needed operational flexibility paramount to maintaining the reliability and stability of the power system and in the same time offering all classes of customers flexible and economical choices Any utility professional interested in understanding the new developments in the power industry Course Level Basic or Foundation Training Methods The VILT course will be delivered online in 5 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Course Duration: 5 half-day sessions, 4 hours per session (20 hours in total). Trainer Your first expert course leader is a Utility Executive with extensive global experience in power system operation and planning, energy markets, enterprise risk and regulatory oversight. She consults on energy markets integrating renewable resources from planning to operation. She led complex projects in operations and conducted long term planning studies to support planning and operational reliability standards. Specializing in Smart Grids, Operational flexibilities, Renewable generation, Reliability, Financial Engineering, Energy Markets and Power System Integration, she was recently engaged by the Inter-American Development Bank/MHI in Guyana. She was the Operations Expert in the regulatory assessment in Oman. She is a registered member of the Professional Engineers of Ontario, Canada. She is also a contributing member to the IEEE Standards Association, WG Blockchain P2418.5. With over 25 years with Ontario Power Generation (Revenue $1.2 Billion CAD, I/S 16 GW), she served as Canadian representative in CIGRE, committee member in NSERC (Natural Sciences and Engineering Research Council of Canada), and Senior Member IEEE and Elsevier since the 90ties. Our key expert chaired international conferences, lectured on several continents, published a book on Reliability and Security of Nuclear Power Plants, contributed to IEEE and PMAPS and published in the Ontario Journal for Public Policy, Canada. She delivered seminars organized by the Power Engineering Society, IEEE plus seminars to power companies worldwide, including Oman, Thailand, Saudi Arabia, Malaysia, Indonesia, Portugal, South Africa, Japan, Romania, and Guyana. Your second expert course leader is the co-founder and Director of Research at Xesto Inc. Xesto is a spatial computing AI startup based in Toronto, Canada and it has been voted as Toronto's Best Tech Startup 2019 and was named one of the top 10 'Canadian AI Startups to Watch' as well as one of 6th International finalists for the VW Siemens Startup Challenge, resulting in a partnership. His latest app Xesto-Fit demonstrates how advanced AI and machine learning is applied to the e-commerce industry, as a result of which Xesto has been recently featured in TechCrunch. He specializes in both applied and theoretical machine learning and has extensive experience in both industrial and academic research. He is specialized in Artificial Intelligence with multiple industrial applications. At Xesto, he leads projects that focus on applying cutting edge research at the intersection of spatial analysis, differential geometry, optimization of deep neural networks, and statistics to build scalable rigorous and real time performing systems that will change the way humans interact with technology. In addition, he is a Ph.D candidate in the Mathematics department at UofT, focusing on applied mathematics. His academic research interests are in applying advanced mathematical methods to the computational and statistical sciences. He earned a Bachelor's and MSc in Mathematics, both at the University of Toronto. Having presented at research seminars as well as instructing engineers on various levels, he has the ability to distill advanced theoretical concept to diverse audiences on all levels. In addition to research, our key expert is also an avid traveler and plays the violin. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

About this Virtual Instructor Led Training (VILT) This 3 half-day Virtual Instructor Led Training (VILT) course will help participants grasp the idea of real-world risk management and how this relates to the cyber world. The VILT course will cover topics surrounding identifying cyber risks and vulnerabilities, guidance on applying administrative actions, and comprehensive solutions to ensure your organization is adequately secure and protected. The VILT course will guide participants on how to conduct a security risk assessment for their organization, and equip them with the skills to develop a risk compliance assessment plan as well as methods to develop risk management strategies which can improve their organization's security posture. The VILT course has at least a 30% hands-on approach through the use of Table Top Exercises. The VILT course will cover the following modules: Introduction to Risk Assessments (RA) Threat Actors and Their Motivations Threat and Risk Assessment Critical Controls Identification Maturity Assessment Treated Cyber Risk Profile Target Cyber Risk Profile and Strategy Target Audience The VILT course is intended for professionals responsible for organizational information and security system and those involved in operating and maintenance of critical information and IT network & sotware systems. Professionals who are designated as the Single Point of Accountability (SPoA) as well as system auditors will find this course useful. Course Level Basic or Foundation Training Methods The VILT course will be delivered online in 3 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Course Duration: 3 half-day sessions, 4 hours per session (12 hours in total). This VILT course is delivered in partnership with ENGIE Laborelec. Trainer Your expert course leader is a is specialized in cybersecurity risk management. Before joining ENGIE, she worked for The National Cybersecurity Agency of France (ANSSI) based in Paris (France) and for Deloitte Belgium located in Zaventem (Belgium). She has been involved in cybersecurity projects focusing on the principle of protecting critical infrastructures. Her different experiences in Cyber Security, Anti-Money Laundering and Global Trade Compliance (including Export Control and Customs) gave her the opportunity to use methodologies tackling strategic, operational and financial control issues at all levels of an organization: people, business processes, IT applications and infrastructure, legal and regulatory compliance. She was an EBIOS Risk Manager (RM) trainer while she worked for the French government; EBIOS RM is the French method for assessing and treating digital risks. She also had the opportunity to represent France towards European institutions and other relevant stakeholders for topics related to cybersecurity risk management. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Oracle Database 12c Admin training course description This Oracle Database 12c Administration course is designed to give the Oracle database administrator practical experience in administering, monitoring, tuning and troubleshooting an Oracle 12c database. Database administrators will gain an understanding of the architecture and processes of the Oracle database server. They will be able to ensure the integrity and availability of a company's data within the Oracle environment. They will be able to monitor the performance of the database, allocate resources with the Resource Manager and Schedule jobs. What will you learn Administer an Oracle database instance. Monitor an Oracle database. Configure the Oracle network environment. Create and manage database storage structures. Manage users, profiles, privileges and roles. Manage undo data and temporary segments. Monitor and resolve lock conflicts. Maintain database security. Implement database auditing. Monitor the performance of the Database. Load and unload data. Use the job scheduler. Configure a database for backup and recovery. Oracle Database 12c Admin training course details Who will benefit: This Oracle Database 12c Administration course is for anyone who needs to administer, monitor and support an Oracle 12c database. Prerequisites: An understanding of relational database concepts and good operating system knowledge. They should have attended the Oracle SQL course or have a good working knowledge of Oracle SQL. Knowledge of the usage of PL/SQL packages is highly recommended. Duration 5 days Oracle Database 12c Admin training course contents Introduction to Oracle database 12c Overview of the Oracle database 12c, Overview of the Oracle Cloud, Relational database concepts, database administration tasks. Oracle Database 12c Architecture Overview of the Oracle database architecture, The Oracle database instance, Oracle Database memory structures, Process architecture and structures, Server and client processes, The Oracle database storage architecture, Connect to the Oracle database instance. Administer a database instance Administrative tools available to a DBA, Use SQL*Plus in Oracle to manage a database instance, Use SQL Developer to manage a database instance, Administer the database using Enterprise Manager (EM), Overview of the Enterprise Manager framework, Access Enterprise Manager Database Express, The Enterprise Manager Database Express Home Page, Enterprise Manager Cloud Control, Initialization parameter files. Configure the Oracle network environment Overview of network configuration, Oracle Net Listener configuration and management, Oracle Net naming methods, Tools for configuring and managing the Oracle network, Using the Net Configuration Assistant, Configure client connections with Net Manager, View listener configuration, Start and stop the Oracle listener, Use TNSPING to test Oracle Net connectivity, Connect to the database, Configure Net Services with Enterprise Manager. Storage Structures Overview of data storage, The database block, Overview of tablespaces and datafiles, Use Enterprise Manager to view the storage structure of the database, Create and alter tablespace commands, Temporary tablespaces, Create and manage datafiles, Use OMF, Drop tablespaces and datafiles. Manage users Predefined database administration accounts, User accounts, Create a user account, User authentication, Change a user's password, Manage a user account, Drop a user account, Monitor user information, Terminate user sessions. Manage profiles and resources Overview of user profiles, Profile resource parameters, Create profile command, Manage passwords with profiles, Control resource usage with profiles, Maintain profiles. Manage privileges Database access, Oracle supplied roles, System and object level privileges, The grant and revoke commands, Create, modify and drop roles, Use predefined roles. Database auditing Overview of database security, Overview of database auditing, Security compliance, Standard auditing, Unified audit trail, Separation of audit responsibilities with the AUDIT_ADMIN and AUDIT_VIEWER roles, Configure the audit trail, Specify audit options. Data concurrency and lock conflicts Levels of locking in Oracle, Methods used to acquire locks, Data concurrency, Possible causes of contention, DML locks, Prevent locking problems, Detect lock contention, Resolve conflicts. Undo management Undo data overview, Monitor and administer undo, Configure undo retention, Switch undo tablespaces, Specify the retention period, Guarantee undo retention, Retention period for flashback queries, View undo space information, Use the undo advisor, Size the undo tablespace, Alter an undo tablespace to a fixed size. Proactive database management Database Maintenance, View the alert log, The Automatic Workload Repository, Statistic levels, The Automatic Database Diagnostic Monitoring, Monitor an Oracle database, Use the Advisors, Set up notification rules/ Performance management Tuning information sources, Performance monitoring, Tuning activities, Performance planning, Instance tuning, Performance tuning methodology, Performance tuning data, Monitoring performance, Managing memory. SQL tuning SQL tuning, The Oracle Optimizer, SQL Plan directives, Adaptive execution plans, SQL Advisors, Automatic SQL Tuning results, Implement automatic tuning recommendations , SQL Tuning Advisor. Moving data Create directory objects , Data Pump architecture, Data Pump data dictionary views, Data Pump interactive mode, Data Pump API, Use Data Pump to export and import data, Overview of SQL Loader, Command line parameters, Record filtering, Control file keywords, Datafiles, SQL Loader data paths, External Tables. Automate tasks with the scheduler Introduction to the Scheduler, Access Rights, Scheduler components and workflow, Create a Job, Job Classes, Use time based, event based schedules, Create an event based schedule. Managing resources with Resource Manager Overview of the Database Resource Manage, Use the Resource Manager, Create Resource Plans, The default maintenance resource manager plan, Create Resource Plan Directives, Allocate resources for Resource Plans. Manage space Overview of space management, Block space management within segments, Segment types, Allocate extents, Allocate space, Row chaining and migration, Create tables without segments. Backup and recovery configuration Oracle backup solutions, Oracle suggested backup strategy, Overview of database backup, restore and recover, Flashback technology, Types of failure ,Instance recovery, Tune instance recovery, The MTTR Advisor, Media failure, Configure a database for recoverability Oracle support The Enterprise Manager Support Workbench, Register for security updates, Work with Oracle Support, My Oracle Support integration, Log Service Requests, Manage patches, Apply a patch

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