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QCx Forum
By QU Company
The Quintessential Customer Experience (QCx) Forum is a ‘peer advisory’ community of communications and Cx professionals whose primary objectives are: To help members keep abreast of the latest CX developments To share best practice across different industry sectors. To provide individual support, advice and guidance for members Membership includes quarterly meetings, team coaching, 1:1 mentoring and online resource. Benefits The QCx Forum benefits both the CX professional and the organisations they work for. Employer Benefits include: Benchmarking performance against organisations in different sectors Keeping up to date with latest trends Maintaining competitive advantage through exceptional customer experience. Individual Member Benefits include: Inspiration for new ideas and approaches Guidance and advice to implement new strategies Support and reassurance from peers What’s included: The current membership package* includes: Forum Meetings Quarterly ‘Mastermind Group’ gatherings in person at a London venue. Each meeting features a specialist speaker providing insights about new trends and best practice. Team Coaching Attendees have the opportunity to share and solve key CX-related challenges they face. 1:1 Mentoring Support Members have access expert mentors to develop new strategies, gain valuable new knowledge and enhance their professional growth. Online Resource Members have access to a dedicated portal providing access to useful templates, tools and articles. * The first annual conference is planned for 2024 Membership Fees and options Three options are available: Essentials - quarterly Forum meetings, team coaching and online resources. £1,400.00 (ex VAT) pa Standard annual membership - includes quarterly forum meetings, team coaching, 4 x 1:1 mentoring sessions and online resource. £3,600.00 (ex VAT) per annum Platinum membership - over and above the standard membership, includes an intensive quarterly programme of bi-weekly coaching sessions £4,700.00 (ex VAT) per annum Credentials The Chair of the QCx Forum is Quentin Crowe MA, FCIM. His CX consultancy journey began in 2001 working with clients in the fitness and education sectors. Using an adaptation of the SERVQUAL methodology, he and his team have worked with clients in the charity, quality assurance, construction and cutout sectors (including ISG). Quentin also mentors entrepreneurs, senior marketers and corporate executives. He also chairs a number of ‘mastermind’ groups. Brands represented include Shell, Asahi, Reuters and St James’s Place Welsh Management.
Overview Internal auditing is an independent and objective activity to evaluate an organisation's internal operations. You'll learn how to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities. It is very important for the organisation to have a smooth flow of accounting as it plays a very important role in the development of the organisation. Financial Managers or any person who deals with Accounts need to see that the company accounts are very updated and are free from any risks that can become a problem during the time of Auditing. Objectives By the end of the course, participants will be able to: Efficiently dealing with senior leaders with confidence Effective Contribution and Strategically Analysing and Auditing towards business success Analysing and Evaluating as an effective internal audit leader How to manage key relationships with the audit committee Practical methods for managing the audit committee and senior management Describing the significance to help maximize the contribution to their organization
Date: Monday 16th October Time: 4pm Location: Studio A Join us again for CFS Film Club, as this week we visit one of the essential independent films of the last decade, 2016's Best Picture Winner Moonlight. Barry Jenkins' tender masterpiece explores the LGBT identity within wider African-American culture, with stunning imagery, sensational performances and a wondrous score. Follow the story of Chiron, a teenager growing up in the Miami ghetto, dealing with his sexuality and drug-addict mother. Tickets are free to this event, and be sure to join us in The Landor pub afterwards to discuss the film together.
Date: Monday 2nd October Time: 4pm Location: Studio A - Landor Road Events Details: Come and join our first Film Club screening of the year as we kick off the 'QUEER COMING-OF-AGE' season with a modern classic of the genre; Desiree Akhavan's 2018 Sundance champion, The Miseducation of Cameron Post. Featuring a career-best performance from Chloe Grace Moretz, we follow Cameron's journey of self-discovery in mid-90s America, as she's sent to a gay conversion camp. Under the strict enforcement of anti-LGBT teachings, Cameron learns to grow and be defiant in her own quiet way, whilst bonding with her peers. A powerful film in the mode of John Hughes, you won't want to miss this screening. After the film we'll head to The Landor pub next door where we'll discuss what we've seen over some drinks. Don't miss out, book your ticket now!
