350 Courses in London

Supporting Women in Leadership Throughout The UK Our women in leadership course is specifically designed to target challenges and support women in developing their leadership and management careers. AWARD WINNING LEADERSHIP DEVELOPMENT PROGRAMME Discover Our Women in Construction Management Course The Power Within is dedicated to helping women in construction across England and Scotland achieve business success through our Motivational Intelligence framework. Motivational Intelligence is the third level of intelligence, and the science behind it has won a Nobel Prize. Our women leadership in construction course supports women by improving their motivation, self-belief, decision-making, and leadership skills. This programme is designed to help female business leaders adapt more quickly to their environment, handle adversity more effectively, take productive action, and thrive during times of change. Each is a vital skill needed in today’s ever-changing business environment. When completed, you’ll have the skills needed to make decisions more effectively that help your business grow, become more resilient, and take opportunities when others are stuck. "This course has completely changed my outlook on my responsibilities as a manager/leader. In 26 years with Pfizer, I have never participated in a programme that has as profoundly changed my perspective on my role, my responsibilities and my ability to positively impact my team." FEMALE DIRECTOR OF BUSINESS SERVICES, PFIZER LEADING WITH MOTIVATIONAL INTELLIGENCE What is our Women in Construction Course? In the past five years, we’ve supported thousands of business leaders and managers in nurturing the skills and mindset needed to achieve and exceed their business goals. The Power Within knows women are incredibly effective and consistent at applying our Motivational Intelligence techniques to their lives and business. Our women in construction management course is designed to give you the skills you need to take charge of your business and ensure constant growth while future-proofing your business. The training is perfect for women in construction who are managers or leaders looking to: Quickly Adapt Their Team to Change Effectively Mentor Every Team Member Improve Communication and Collaboration Gain More Buy-In to New Goals or Strategies Transform Their Team Culture Increase Initiative and Self-Motivation Across Their Team How We Help Women in the Construction Industry Our course focuses on imparting fundamental skills, tactical best practices, and powerful insights into the human side of the business. You’ll be provided with valuable knowledge needed to be successful leaders and managers of all levels. We’ll focus on addressing the challenges new businesses around the world face, like leading teams and developing businesses in turbulent and transitional times as well as overcoming the challenges of being women in the construction industry. Throughout the course, particular emphasis is given to helping leaders raise motivational intelligence and foster a growth mindset within their team. LEADING WITH MOTIVATIONAL INTELLIGENCE Our Leading with Motivational Intelligence (MQ) Executive Diploma Programme is specifically designed to help participants create the “complete game” of leadership and management. Leveraged by more than 40% of the largest Fortune 500 companies and implemented around the world, the Leading with Motivational Intelligence (MQ) consistently receives a participant buy-in rate in excess of 97%. However, the most important statistic is: 12 months after completing the course more than 93% of participants continue to use the skills and techniques taught on a daily basis. SQA APPROVED EXECUTIVE DIPLOMA What Skills Do We Help Women in Construction Develop? The skills we teach through our women in construction management courses are delivered through seven modularised sessions, each between three and three-and-a-half hours per session, with all sessions starting at 9:30 am via Zoom. An additional two hours per week is spent working on the online training assignments and leadership development plan. Each session will provide the education and information needed to establish yourself in your business. Here is more information regarding each session and the skills taught: SESSION 1: SELF-LEADERSHIP & THE SECRET TO PERSONAL SUCCESS Our first module is focused on setting course expectations and creating the right environment for learning. We’ll introduce the format and logistics, then discuss leading through turbulent times and how we can take control of ourselves, our thoughts, and our actions to lead growth. There is also a discussion on adult learning techniques and how leaders can leverage them to improve the effectiveness of their teams. We’ll also explore how turbulence and transition have changed how we manage and lead our teams. SESSION 2: THE ROLE OF INTELLIGENCE WHEN LEADING In this session, we’ll discuss the three levels of human intelligence and show how they each play in an individual’s performance and behaviors. Through two distinct mindsets, you’ll be shown how an individual’s motivational intelligence ultimately influences their emotional intelligence and intelligence quotient (IQ). Depending on which mindset a person operates under ultimately dictates their view of themselves, opportunities, and the work at which they will allow themselves to succeed. Finally, we’ll discuss switching your team to a growth mindset. SESSION 3: THE PILLARS OF HUMAN PERFORMANCE Completing this session will allow you to deconstruct the components that create a motivational intelligence growth mindset. Through discussion, you’ll see how most organizational challenges can be directly tied back to lapses in these components. We’ll review the leaders who’ve had the most significant influence on the meeting participants and shows the commonalities that make these leaders stand out. Lastly, we’ll introduce terminology, tools, and techniques that leaders can leverage to better coach and mentor their team. SESSION 4: MANAGEMENT VERSUS LEADERSHIP: THE TWO CRITICAL AND CO-DEPENDENT SKILLSETS FOR CREATING TEAM SUCCESS We’ll discuss the difference between a manager’s and a leader’s focus. The discussion focuses on the two most common management mistakes and how they undermine team culture and individual performance. The final debate focuses on the five critical best practices of excellent management, including clearly defining and communicating goals, creating alignment and buy-in, setting proper expectations, monitoring performance, and recognizing and rewarding performance. Our final portion will work to define what management is. Session 5: Exploring and Defining Leadership: Dispelling the Myths that Surround It Session 5 strives to define leadership. Building on this definition is a follow-up discussion regarding how people develop their leadership abilities. We’ll explore the underpinnings of what creates a successful leader. It also includes the importance of asking questions and active listening. We’ll review the five behavioral characteristics associated with motivational intelligence and how leaders can assess the relative strengths or weaknesses of the characteristics within their team. Lastly, we’ll explore great leaders’ five critical best practices, including communicating a compelling vision, modeling the correct behaviors, establishing a team culture anchored in responsibility, consistently building team confidence and self-esteem, and proactively coaching and mentoring. SESSION 6: BUILDING A LEADERSHIP TOOLBOX FOSTERING ADAPTABILITY, RESILIENCE, AND COURAGE We’ll provide information regarding tools and techniques that leaders can utilize to foster greater accountability and ownership win their teams. The Power Within will explore self-esteem’s critical role in the relative strength or weakness of a person’s motivational intelligence and adaptability in life. We’ll discuss how self-esteem has formed and how it will influence how a person interprets feedback in life. Lastly, we’ll explore levels of self-esteem and the associated behaviors of each. SESSION 7: HELPING EMPLOYEES DEVELOP A HEALTHY PERSPECTIVE AND RESILIENT ATTITUDE During the final session, we’ll explore self-esteem’s critical role in the relative strength or weakness of a person’s motivational intelligence and adaptability in life. We’ll talk about how self-esteem is formed and how it influences how a person interprets feedback. Finally, we’ll explore levels of self-esteem and the behaviors of each and the influence of comfort zones, and the tools that leaders can use to help people escape the fear of change. Our Course Leaders The Power Within was founded by husband and wife team James and Enas Fleming, to inspire people worldwide to think bigger, be better, and achieve more. They both work on a personal level with individuals, businesses, and organisations to help them create leaders and build environments where they can thrive. James and Enas challenge the limits with the Motivational Intelligence formula to help you broaden your perspective and create a future on your terms. Here is more about your course instructors: James Fleming James Fleming – James Fleming, the co-creator of The Power Within. He wanted to inspire people around the world to think better, be better, and achieve more. James believes everyone can do whatever they set their minds to. Founding The Power Within allowed James to turn that deep knowledge into a business that helps others think bigger, better, and achieve more daily. He strives to give leaders the tools and knowledge to achieve their full potential while increasing their self-confidence and self-belief through the Motivational Intelligence Revolution. James wants to support today’s businesses to become tomorrow’s leaders. Mari Steyn Mari is the go-to person for building self-esteem, offering new perspectives and stepping up in Life. With an endless abundance of excitement and love for all people, combined with degrees in Psychology, Knowledge and Information Management and is a Master NLP and Transformation Coach and International NLP and Coaching Trainer and Executive Coach, Mari offers an attractive, fresh, expert approach to Emotional Freedom, Motivational Intelligence, Leadership Development and ReWriting your Story. We undoubtedly have the power within to alchemize ourselves and any situation! Seeing the light go on in someone’s eyes is my ultimate joy. Take Charge with Our Women in Construction Course The Power Within is a Motivational Intelligence company dedicated to helping businesses and leaders become more accountable, resilient, adaptable, and capable of handling all challenges, regardless of the complexity. Our women in construction management course build upon best practices, strategic insights, and lessons learned over three decades of building leadership universities for Fortune 500 companies. Throughout the course, emphasis is given to helping leaders raise their motivational intelligence and foster a growth mindset within their team. You’ll gain the skills you need to successfully lead your team and overcome adversity while ensuring your company is profitable. To learn more about our course or to register, reach out today.

Photography is a way of feeling, of touching, of loving. ... it remembers little things, long after you have forgotten everything. - Aaron Sisking For the kind of photos that are worthy of the memories  Because we just don't get do-overs with kids. There is no such thing as second-first steps. Because all their little quirks, all the big and little moments that shape their lives and their childhoods are something that only YOU as parents see and appreciate fully. And they are the thing that make them who they are. There is simply no outside photographer who can come in and capture those unique things because nobody knows your children like you do. Photography For Parents Fundamentals Our flagship 6 week Photography course designed to help you learn all the key photography skills that you will need to drastically improve your children's photos.  KEY COURSE INFO: Course type: Instructor-led or self paced Course duration: 6 weeks Course format: Online course with Interactive weekly live classes, personal photo feedback and support group WHAT YOU LEARN: Our hands-on online instructor-led approach helps guarantee that you will quickly learn the key camera and photographic storytelling skills while keeping the focus on photographing children.  From camera know-how, light and composition, specific recipes to help you capture typical situations and getting it all right on the fly - yeah, our kids don't sit still either LEARN WHAT'S INCLUDED IN EACH MODULE Key Camera skills Working with natural light Capturing kids on the move Photo composition Portraits and details Photo storytelling HERE IS HOW YOU LEARN WITH US:  If you have bought an online course before, then gave up half way through because ... life.. - well, we are a bit different. This is A LOT more than a bunch of random tutorials. This is a proper, well designed, supported and paced course that genuinely delivers. HERE ARE THE INGREDIENTS THAT MAKE OUR COURSE DELIVER The one with all the materials: 5 core course modules, introduced on a weekly basis, plus a bonus wraparound module ( more on that below) - courses accessible online and in pdf version The one with all the people: You're not going through the course on your own - as part of the course you join an online peer support group, moderated daily by the instructor, where you connect, get help and go through this journey together with other parents like you. The one with all the answers: Every week we run an live online class which is where your instructor goes through the key parts of your course, answers live questions and demonstrates techniques and additional illustration photos. The Live classes are run in the evening ( after the kids are in bed) and are always recorded in case you couldn't join in live The one that's all about you: Every week comes with homework to help you practice the elements we introduce in the modules. You submit those images to your instructor on a weekly basis and receive thorough, photo-by-photo, video feedback from your instructor - so it's all about you and your progress, nobody else's The one with the bonuses: A PDF workbook to help you go through the materials and practice the skills, handy cheat sheets formatted for your phone so you can whip them out on the go plus a Bonus wrap-up module with swipe files of photo ideas for children at different ages, handy checklists and more!  The one after it's over: We don't just leave you on your lonesome after the course is over - you get access to a=our Alumni group - a Photography for Parents Clique if you will - which is where we continue supporting you, answering your questions, encouraging you to take photos through weekly and monthly challenges and peer support Next Fundamentals course starts on 15th January 2024 5 core course modules Support Facebook group Weekly online Live class Personal Feedback on your images BONUS: extra module with ideas bank for photographing children of all ages BONUS: PDF course workbook BONUS: Printable and mobile friendly Pocket Guides HERE IS WHAT YOU WILL LEARN WITH US:  How to finally, actually, properly use your camera - no more cryptic buttons and the 'oh no! what have I pressed now?!' panic. Life's too short to be intimidated by your camerant The precise steps and 'recipes' to help you capture all sorts of different situations - whether your kids are indoors on a dark and dreary day or tearing through the park in the sun How to see the world and your children through a photographers eyes and learn to compose your photographs on the fly so they truly reflect the beauty you see How to get great photos CONSISTENTLY - I mean the spray and pray method is fine, but wouldn't it be nice to have confidence your images will turn out the way you want them? How to learn to notice and capture the little details, the big picture, the whole story of your children growing up. BEAUTIFULLY. "Absolutely, without a doubt, the best money I have ever spent on anything kid related. I so wish i had done these courses 6 years ago, just before my 1st was born. My photography has improved significantly and I'm just sad the course are over, I have loved everything about them!" Hannah Slater "The most enjoyable online course I ever done" I cannot recommend this course highly enough, and I am so grateful for Ania for creating this amazing course and community, teaching busy parents how to document their family storied beautifully! DALIA SEABORNE "I'm amazed at how much my photography has improved " I have learned so much and am amazed at how much my photography has improved - they are brilliant value for money considering the level of personal attention you receive! I've come away with a whole lot more technical knowledge as well as a heap of inspiration and ideas. LUCY GRIFFITH "The most wonderful entry into the incredible photography world" I am seeing things that I have never noticed before, I am using the DSLR to capture precious moments with my family and am signed up to two further courses because the instructors, modules and supportive community are amazing and I think I might be addicted KIRSTY FINNIE Photography for Parents FUNDAMENTALS Next course starts on 15th Jan 2024 All the learning resources, all the community, all the support, all the personal help. Virtually failproof 5 core course modules Bonus Idea Bank module PDF course workbook Pocket reference guide Support group Weekly online live class Personal Feedback on your images Access to Photography For Parents Alumni community But will it work for me? - our guarantee: GUARANTEE We know our course works. We have seen a few thousands of students go through our courses and really improve. BUT, if you find that after the first couple of modules that it just doesn't work for you, you haven't learnt anything new, it's the wrong level for you, you haven't improved, or you simply don't get on or engage with it - we will simply refund you in full. Simple as that! INSIDE THE MODULES - aka WHAT DO YOU LEARN? Module 1: See what your camera sees Our first module is dedicated to breaking you our of the snapping habit and giving you a fresh perspective. We show you how your camera sees the world differently than what you might expect in three major ways - the optics. the focus and the light. Major Takeaways: At the end of the module you will have gained full control of your focus - no more guessing game and kids turning out all blurry, you will also gain an insight of how to use your lens ( there is a skill to it) and how to let the light help make your subjects stand out. What's included: The importance of focus and what it does to our brain Taking control of your focus - the Where and HOW your camera focuses Mastering focus formula - a process to help you determine what settings to use for each occasion To zoom or not to zoom and how it changes what and how your camera sees Learning how your camera sees the light and how to make it better, especially with tricky light Learning how to shoot against the light - like a bright window and NOT end up with the person looking all dark Module 2: On exposure and all things sharp and blurry In our second module we take you off the auto setting and dive deep into learning about exposure - i.e. making sure that your images are not too dark or bright or blurry. But not only that, we pay special attention to how to make some of the things in your image sharp and others blurry through the use of specific combinations of settings  Major Takeaways: How to work your camera in priority ( semi-manual) modes, how to capture detail or portraits with a great separation of sharp and blurry to make these elements stand out.  What's included: Understanding the mechanics of your camera - how does a photo actually happen inside Taking your camera firmly OFF the Auto settings - learning the key factors ( aperture, shutter speed and ISO) and how they interact with one another How to capture portraits and those precious detail shots beautifully Switching to Aperture priority and controlling your aperture - the how and the why Taking control of what in your image will be sharp and what will be blurry - hello full control over blurry backgrounds, blurry foregrounds and pin sharp subjects in between. Module 3: Capturing movement  One of my favourite modules, dedicated to helping you capture your kids in motion - whether they're wriggling babies, speedy crawlers, wobbly toddlers or perpetual-motion-machines that most children are. We learn how to match your focus settings, your shutter settings and your composition to capture great movement photos.  Major Takeaways: Learn how to capture your children on the move, SHARP but also how to use blur and speed to really showcase and highlight movement. Big AH-HA moments here!  What's included: Switching your camera to shutter priority and mastering MOVEMENT Learning how to capture moving things SHARP - yes, that includes those fast movingbaby arms and legs Learning how to capture moving things BLURRY - and why would you want to do it? Learning how to highlight action and energy and speed in your images and how to help yourself with composition Creative techniques like night time light trails or panning or creative blur How to use your focus settings on top of your shutter settings to help capture things sharp Module 4: See what your camera sees Although we introduce elements of photographic composition throughout the course, this is the module entirely dedicated to it. We look at composition not just as a set of arbitrary rules, but more as something that helps you express what you really see and feel. We look at photographic storytelling and helping your images get look more impactful and stronger Major Takeaways: Good photographic composition principles to help you really show the magic you are seeing. At the end of this module you will say goodbye to boring flat photos and will instead start taking rich images with lots of depth and eye catching composition.  What's included: understanding how we 'read' photographs and how to compose so that the magic YOU see translates into what the others see when they pick up that photo fundamental rules of photo composition - we started you off with the rule of thirds but there is MORE Good crops, bad crops, crazy crops and everything in between storytelling through your photographs - how to make your images mean something and show something real, beyond 'my child looks cute here' getting creative and expressing yourself through photographs learning to go beyond your usual compositions and discovering different styles Module 5: Photographic composition and storytelling Although we introduce elements of photographic composition throughout the course, this is the module entirely dedicated to it. We look at composition not just as a set of arbitrary rules, but more as something that helps you express what you really see and feel. We look at photographic storytelling and helping your images get look more impactful and stronger Major Takeaways: Good photographic composition principles to help you really show the magic you are seeing. At the end of this module you will say goodbye to boring flat photos and will instead start taking rich images with lots of depth and eye catching composition.  What's included: Understanding how we 'read' photographs and how to compose so that the magic YOU see translates into what the others see when they pick up that photo Fundamental rules of photo composition - we started you off with the rule of thirds but there is MORE Good crops, bad crops, crazy crops and everything in between Storytelling through your photographs - how to make your images mean something and show something real, beyond 'my child looks cute here' Getting creative and expressing yourself through photographs Learning to go beyond your usual compositions and discovering different styles BONUS Module 6: Idea Bank : Photographing children at different ages This last module is a bit different. We us it to give you lots of ideas for photos with children of different ages - from photographing milestones to capturing what's unique about them at a particular stage and really getting into their world to capture where they're at. The module is packed with ready to take ideas and will let you take all that you have learned in the first 5 modules and apply it in real life sitautions. We also help you think ahead to the next steps in your photography education - should you want to continue. 

Introducing Miss Date Doctor’s Personal Dating Consultation: Unlock Your Relationship Potential Are you tired of navigating the complexities of the dating world alone? Do you crave personalized guidance and support to help you find love and build fulfilling relationships? Look no further! Miss Date Doctor offers a comprehensive and Personal Dating Consultation designed to empower you on your journey to relationship success. At Miss Date Doctor, we understand that each individual’s dating journey is unique. That’s why our experienced and qualified dating experts are here to provide you with a tailored approach to dating coaching. With our Personal Dating Consultation, you’ll receive one-on-one attention, expert advice, and actionable strategies to enhance your dating skills and increase your chances of finding meaningful connections. Our Personal Dating Consultation is entirely free, allowing you to experience the value of our services without any financial commitment. During this consultation, our dating experts will delve into your dating history, identify your goals and desires, and provide personalized insights to address your specific challenges. We’ll cover a range of topics, including building self-confidence, effective communication techniques, dating etiquette, and creating a positive dating mindset. Our team of experts stays informed on the latest dating trends, psychology research, and relationship strategies to ensure that you receive the best guidance possible. So why wait? Take the first step towards transforming your dating life and sign up for Miss Date Doctor’s Personal Dating Consultation today. Discover the power of personalized support and unlock your relationship potential. Remember, the consultation is free, giving you the opportunity to experience our expertise without any financial commitment. 40 MINS https://relationshipsmdd.com/product/personal-dating-consultation/

The Emotional Logic workshop is designed to provide enlightening mindset shifts and educational activities around emotions, their purpose, and our values.

This programme provides an intensive, one-day overview of the key concepts and techniques of project management. The project management methods presented can be applied to a wide range of projects and the course emphasises both the task and the team-related aspects of project management. The aims of the programme are to: Present the key concepts of project management Provide a structured approach for managing projects Demonstrate tools and techniques for planning and controlling project work Enable participants to apply the techniques to their own projects At the end of the programme, participants will: Recognise the benefits of a structured approach to project work Be able to apply a range of practical tools and techniques to improve their personal effectiveness in project work Have a means of determining the status of current projects and know what actions are needed to ensure success 1 Introduction Why this programme has been developed Review of participants' needs and objectives 2 Key concepts The characteristics of projects and project work The four key phases of a project Essential lessons from past projects Key success factors Achieving success through the 'Team-Action Model' Challenges of the multi-project situation 3 Setting project goals Understanding 'customer' requirements Managing project stakeholders and gaining commitment Using questioning skills to define goals and success criteria Defining and documenting the scope of the project 4 Project planning Defining what has to be done Creating a work breakdown Agreeing roles and responsibilities for the work Developing a programme using networks and bar charts Estimating timescales, costs and resource requirements Planning exercise: participants develop a project plan Identifying and managing project risks Using project planning software Managing and updating the plan 5 Project implementation and control Creating a pro-active monitoring and control process Techniques for monitoring progress Using latest estimates Managing project meetings Resolving problems effectively Managing multiple projects Personal time management 6 Course review and action planning Identify actions Sponsor-led review and discussion of proposals Conclusion

It is important for Officers to understand the roles and responsibilities, processes and procedures involved when working with Elected Members. They also need to appreciate the significance of Elected Members as the decision-makers in local government. Officers have a responsibility to work and communicate with Elected Members effectively. This very successful course is designed to help Officers with this. Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation. To provide managers with the knowledge and understanding they need to have productive working relationships with Elected Members and provide appropriate support. By the end of the course participants will: Understand the roles, responsibilities, processes and procedures in place for working with Elected Members Be able to identify the best way to approach potentially sensitive issues Understand the skills and behaviours required for working effectively with Members Be able to deploy their influencing skills more successfully Review their learning and have an action plan to take back and implement at work Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation. 1 Introduction Welcome and introductions Objectives and programme overview 2 Working in a political environment What is political awareness? Contact and experience with Members Importance of the role of Members 3 Why be an Elected Member? Perceptions of what Elected Members are and do Values of Members and their motivations for doing what they do 4 Political decision-making in local government Current challenges and drivers affecting the organisation / the council Roles and responsibilities of Officers and Members Centrality of Members' strategic role 5 (Option) A day in the life of an Elected Member An Elected Member gives a talk about what they do 6 Having a beneficial relationship between Officers and Members 7 Member / Officer communication Discussion of the formal processes, service procedures, etc (whether enshrined in a protocol, Memorandum of Understanding, etc) Response times and requirements Procedures required by Heads of Service [if appropriate] 8 Influencing styles and strategies Different forms of power and how they impact Developing an appropriate 'influencing style' Exploring strategies for improving communication and influencing at work 9 Review and evaluation Review and evaluation of learning Personal action plans

At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following: Module OneSelf Awareness Attitude towards challenges - self-resilience Going into a challenging scenario - how to prepare Recognising the signs of contention Giving feedback constructively Module TwoHaving Difficult Conversations with Confidence Behaviour labelling - preparing the approach Assertiveness techniques Dealing with a difficult issue focussing on behaviour & consequences Keeping objective and professional throughout Module ThreeExamining Your Preferred Communication Style Recognising the different communication styles Analysing your preferred style - Paradigm FitIn Profiler review Identifying the most appropriate situations for each style Module FourHelpful Interpersonal Skills Effective questioning techniques Active listening Body language Recognising and dealing with behaviours Displaying and creating positive attitudes Remaining Assertive and in control

First Aid for Mental Health 1-day course stands at the forefront of addressing the crucial aspect of mental well-being. Designed to equip individuals with essential skills and knowledge, this course offers a comprehensive exploration of mental health first aid.

Developing the high performing team takes time and effort. But above all, it requires an understanding of the dynamics of high performing teams. This programme helps managers and leaders understand what high performing teams do and how they do it. It focuses on enabling managers to see their teams from different perspectives, allowing them to adapt their styles to maximise team outputs. A core theme is the need for managers of teams to 'hold up the mirror' to themselves and to see themselves as a leader of people, to reflect on how others see them and to modify their style accordingly. This programme will help managers / team leaders: Analyse the constituents of a 'high performing' team Apply essential influencing techniques Use a range of communication techniques to support effective teamwork Create and articulate team vision Generate common values Assess team effectiveness and take/recommend the appropriate actions Make more efficient use of team time Understand and agree on techniques to manage conflict Define and implement team meeting protocols that will facilitate team effectiveness Use the Prime Focus model to create the environment and framework for a high performing team Draft your team strategy to take them to the next level Day 1 1 Welcome and introduction Participants are welcomed to the programme and invited to share their personal objectives and people challenges Participants are given an action plan template to complete throughout the workshop 2 Your team The concept of 'positive intention' The difference between a team and a high performing team Assess your team effectiveness What is your 'interference'? 3 The team environment Setting the scene Building rapport Active listening Team goals and role profiling 4 Your style Tuckman model of team stages - how do you manage each stage? Team standards and goals Your team vision 5 Effective team meetings Influencing in team meetings How to make them interesting and relevant The pure role of the chair Day 2 1 Effective communication techniques Giving and receiving feedback Your communication style How to adapt, pace and lead to build rapport The Mehrabian theory of communication 2 How to manage conflict What is conflict? What is your default conflict approach? Tools and tips for managing conflict Practice sessions 3 Team skills Undertake a team skills analysis Types of team member Motivating team members Reframing situations 4 Setting your strategy Seeing the bigger picture The Prime Focus Model Your strategy for success Articulating your strategy Action plans revisited

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan