We are delighted to welcome small groups of guests onsite as we offer personal tours of our Clapham campus. Personal tours are a great opportunity to take a look at our facilities, picture yourself studying with us, and get your questions answered by one of our friendly Marketing and Admissions team. We also recommend attending one of our regular Open House events which allows you to speak with our course leaders and admissions team.
This 2-day course includes interactive classroom training and self-guided learning. Enhance your skills in managing challenging behaviors and aggression. Perfect for healthcare professionals who have previously completed a 3-5 day PMVA training. Book now! Social Media Description: š PMVA Refresher Course Alert! š š Duration: 2 Days (1 Day Classroom, 1 Day Self-Guided) š¢ Location: London š„ Who Should Attend: Healthcare professionals who have completed a 3-5 day PMVA training. šÆ Key Learning Objectives: Refresh de-escalation techniques and physical intervention skills. Update on current local and national guidelines. Enhance personal safety and relational security. š Certificate: Emailed upon completion. š Topics Covered: Legal Framework PANEL Principle Relational Security Human Rights Approach Post-Incident Procedures And much more! š Enroll Today! Enhance your skills in managing challenging behaviors and ensure safety in your healthcare setting. Contact us via email, phone, or visit our website to book your place. #PMVA #HealthcareTraining #ViolencePrevention #Deescalation #ProfessionalDevelopment
Course Information Our comprehensive course isĀ used as a gateway to those stepping into the world of auditing clinical studies.Ā Tailored for those already acquainted with Good Clinical Practice (GCP) and those transitioning from other audit disciplines, this programme stands as a pivotal guide. Pre-existing knowledge of GCP will significantly enhance your learning experience in auditing against these guidelines. How is this course run? Engage in immersive workshops providing hands-on practice with auditing techniques in a GCP context. Our seasoned tutors, boasting extensive audit experience, intertwine theory with practical insights drawn from their own professional journeys. What will I learn? A comprehensive understanding of the historical backdrop and objectives driving Good Clinical Practice, incorporating the latest industry developments Solid grounding in quality assurance activities aligned with regulatory standards Insight into potential pitfalls within clinical trials and the pivotal role of auditors in addressing these issues Clarity on the roles and responsibilities inherent to clinical trials auditing Exposure to a diverse range of audit techniques complemented by illustrative examples and supportive documents A nuanced understanding of regulatory inspectors' activities Expanded professional networks to propel your auditing career forward. Benefits include: A clear understanding of the role of the auditor under Good Clinical Practice improved audits Improved Good Clinical Practice compliance for your clinical trials. This course is structured to encourage delegates to: Discuss and develop ideas Solve specific problems Examine particular aspects of Good Clinical Practice. Tutors Tutors will be comprised of (click the photos for biographies): Rosemarie Corrigan EVP Global Quality, Worldwide Clinical Trials Cathy Dove Director and Owner, Dove Quality Solutions Julie Kelly Associate Director, Clinical Quality Assurance, Corcept Therapeutics Susana Tavares Director of Research Quality Assurance, - Programme Please note timings may be subject to alteration. Day 1 12:30 Registration 13:00 Welcome and Objectives for the first day of the course 13:30 Laying the Foundations Introduction to the clinical development process, the concepts of quality assurance, quality control and audit. 14:30 Break 15:00 Patient Protection Requirements for informed consent and ethics committee. Access to source documentation. Including a patient protection exercise. 16:05 Workshop 1 - Case Study on Informed Consent 16:45 End of Day Questions and Answers 17:00 Close of Day Day 2 08:50 Questions and Answers from Day 1 09:00 Effective Site Audits The procedures involved in selecting and setting up audits at investigator sites. 09:40 Workshop 1 - Planning the Effective Audit 10:30 Break 10:45 Source Data Verification The need for and purpose of verifying data. 11:25 Workshop 2 - Source Data Verification 12:30 Lunch 13:30 IMP Management The requirements surrounding the distribution of investigational medicinal products. Accountability from release to destruction. 14:15 Critical Document Audits The conduct of other study specific audits including protocols, databases and reports. 15:00 Break 15:15 Non-compliance Determining the acceptability of data. 16:00 Fraud - Fact or Fiction? How to identify fraud and its consequences 16:45 End of Day Questions and Answers 17:00 Close of Day Day 3 08:50 Questions and Answers from Days 1 and 2 09:00 Auditing Third Parties A review of audits of contract research organisations. 10:00 System Audits The concept of auditing processes across many clinical trials, including a practical exercise in process mapping. 10:45 Break 11:00 Workshop 3 - Process Mapping 11:45 Effective Audits Where theory meets reality. 12:30 Lunch 13:20 Audit Reports - Closing the Loop An examination of the processes which follow the evidence gathering phase of the audit. 14:20 Workshop 4 - Audit Reports Audit reports, corrective and preventive action. 15:00 Break 15:10 Regulatory Inspection Auditors and regulatory inspections -how the QA team can help the organisation to perform during a regulatory inspection. 15:55 Final Questions and Answers 16:10 Close of Course Extra Information Face-to-face course Course Material Course material will be available in PDF format for delegates attending this course. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits ā less paper being used per course. The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions. Remote course Course Material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits ā less paper being used per course Access to an online course group to enhance networking. You will need a stable internet connection, a microphone and a webcam. CPD Points 17 Points Development Level Develop
PgMPĀ® Exam Prep This course is designed and developed by PgMPĀ® certified consultants and instructors. Its aim is to prepare professionals who are familiar with the principles of program management for the Program Management Professional (PgMP)Ā® Examination. The course is based on PMI's The Standard for Program Management, A Guide to the Project Management Body of Knowledge (PMBOKĀ® Guide), and PMI's Program Management Professional (PgMP)Ā® Examination Content Outline (current versions). Through this learning experience, you will explore: Program management from a PMI standard perspective, including the interdependencies between the five performance domains, the three program phases, and the ten supporting activities in this new and improved program management standard The difference between the five performance domains in the new program management standard and the five practice domains in the examination content outline The role and competencies of the program manager The difference between project managers and program managers - and their relationship in a program environment The difference between program managers and portfolio managers - and their relationship in a program environment How program managers align and manage benefits The best ways to engage and involve program stakeholder groups How to establish governance across the program life cycle What You Will Learn At the end of this course, you will be able to: Differentiate between the practice domains in the PMI PgMPĀ® Examination Content Outline and the performance domains in The Standard for Program Management - Fourth Edition Name and describe the three phases in the program management life-cycle phases Describe the mapping of the life-cycle phases with the supporting program activities Identify the key outputs of the supporting program activities Articulate the interrelationships between the program management supporting processes and the mapping of processes to Knowledge Areas and Process Groups in the PMBOKĀ® Guide - Sixth Edition Apply program management knowledge to answer foundation and scenario-based questions Summarize the process and eligibility criteria for earning the PgMPĀ® credential Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Programs, projects, and portfolio definitions differences, and how they relate The definition of a component and how it relates to a program Representative program management life cycle Role of the program manager and the program office The difference between the program management practice and performance domains Program Register and Knowledge Asset Management Program registers, and how they are used to manage knowledge assets Knowledge asset management, beginning with the data, information, knowledge, and wisdom (DIKW) Model Knowledge assets and relationship to the performance domains The program manager as a knowledge asset manager Types of Programs Perspectives on programs to establish the 'right' perspective Categories of programs based on the program standard Scenario-based questions Program and Organization Strategy Alignment An overview of the Program Strategy Alignment performance domain Exploration of the elements of strategic alignment, i.e., the business case, program charter, and program roadmap Exploration of organization maturity and strategic alignment Scenario-based questions that reference both the Program Strategy Alignment performance domain and the Strategic Program Management practice domain Program Benefits An overview of the Program Benefits Management performance domain Exploration of each benefits management interaction with the representative program management life cycle: Benefits IdentificationBenefits Analysis and PlanningBenefits DeliveryBenefits TransitionBenefits SustainmentScenario-based questions that reference both the Program BenefitsManagement performance domain and the Benefits Management practice domain Program Stakeholder Engagement An overview of the Program Stakeholder Engagement performance domain Exploration of each stakeholder engagement performance domain activity: Program Stakeholder IdentificationProgram Stakeholder AnalysisProgram Stakeholder Engagement PlanningProgram Stakeholder EngagementProgram Stakeholder CommunicationsScenario-based questions that reference both the Program StakeholderEngagement performance domain and the Stakeholder Management practice domain Program Governance An overview of the Program Governance performance domain Exploration of each program governance performance domain activity: Program governance practicesProgram governance roles and responsibilitiesProgram governance design and implementationGovernance relationship within programsScenario-based questions that reference both the Program Governance performance domain and the Governance practice domain Program Life Cycle Management An overview of the Program Life Cycle Management performance domain Exploration of the three phases in the representative program life cycle: Program DefinitionProgram DeliveryProgram ClosureExploration of the interaction between program activities and integration managementScenario-based questions that reference both the Program Life CycleManagement performance domain and the Program Life Cycle practice domain Program Management Supporting Activities - Part 1 An overview of the program management supporting activities Exploration of 5 of 10 supporting activities: Program change managementProgram communications managementProgram financial managementProgram information managementProgram procurement managementScenario-based question(s) presented after each supporting activity Program Management Supporting Activities - Part 2 Exploration of the remaining 6 of 10 supporting activities: Program quality managementProgram resource managementProgram risk managementProgram schedule managementProgram scope managementScenario-based question(s) presented after each supporting activity Program Management Professional (PgMPĀ®) Examination Application process and timeline General and special eligibility criteria International Institute's Online Learning Tool - access to sample examination questions Program Management Professional (PgMPĀ®) Examination breakdown of domains and subdomains Terms and conditions of the exam PgMPĀ® Professional Code of Conduct
ITILĀ® 4 Foundation ITILĀ® 4 is built on the established core of best practice in the ITILĀ® guidance. ITILĀ® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITILĀ® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The ITILĀ® 4 Foundation is based on the exam specifications specified by AXELOS for the ITILĀ® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITILĀ® 4 service management framework and prepare for the ITILĀ® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITILĀ® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITILĀ® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards. What You Will Learn At the end of this program, you will be able to: Understand the key concepts of ITILĀ® service management Understand how ITILĀ® guiding principles can help an organization to adopt and adapt ITILĀ® service management Understand the four dimensions of ITILĀ® service management Understand the purpose and components of the ITILĀ® service value system, and activities of the service value chain, and how they interconnect Understand the key concepts of continual improvement Learn the various ITILĀ® practices and how they contribute to value chain activities Course Introduction Let's Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to IT Service Management in the Modern World Introduction to ITILĀ® 4 Structure and Benefits of ITILĀ® 4 Case Study: Axle Car Hire Case Study: Meet the Key People at Axle Case Study: The CIOs Vision for Axle Exam Details ITILĀ® 4 Certification Scheme Service Management - Key Concepts Intent and Context Key Terms Covered in the Module Module Learning Objectives Value and Value Co-Creation Value: Service, Products, and Resources Service Relationships Value: Outcomes, Costs, and Risks Exercise: Multiple-Choice Questions The Guiding Principles Intent and Context Identifying Guiding Principles Key Terms Covered in the Module Module Learning Objectives The Seven Guiding Principles Applying the Guiding Principles Exercise: Multiple-Choice Questions The Four Dimensions of Service Management Intent and Context The Four Dimensions Key Terms Covered in the Module The Four Dimensions and Service Value System Module Learning Objectives Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes External Factors and Pestle Model Exercise: Multiple-Choice Questions Service Value System Intent and Context Service Value System and Service Value Chain Module Learning Objectives Overview of Service Value System Overview of the Service Value Chain Exercise: Multiple-Choice Questions Continual Improvement Intent and Context Key Terms Covered in the Module Introduction to Continual Improvement Module Learning Objectives The Continual Improvement Model Relationship between Continual Improvement and Guiding Principles Exercise: Multiple-Choice Questions The ITILĀ® Practices Intent and Context ITILĀ® Management Practices Key Terms Covered in the Module Module Learning Objectives The Continual Improvement Practice The Change Control Practice The Incident Management Practice The Problem Management Practice The Service Request Management Practice The Service Desk Practice The Service Level Management Practice Purpose of ITILĀ® Practices Exercise: Crossword Puzzle
ITILĀ® 4 Foundation: In-House Training ITILĀ® 4 is built on the established core of best practice in the ITILĀ® guidance. ITILĀ® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITILĀ® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The ITILĀ® 4 Foundation is based on the exam specifications specified by AXELOS for the ITILĀ® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITILĀ® 4 service management framework and prepare for the ITILĀ® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITILĀ® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITILĀ® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards. What You Will Learn At the end of this program, you will be able to: Understand the key concepts of ITILĀ® service management Understand how ITILĀ® guiding principles can help an organization to adopt and adapt ITILĀ® service management Understand the four dimensions of ITILĀ® service management Understand the purpose and components of the ITILĀ® service value system, and activities of the service value chain, and how they interconnect Understand the key concepts of continual improvement Learn the various ITILĀ® practices and how they contribute to value chain activities Course Introduction Let's Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to IT Service Management in the Modern World Introduction to ITILĀ® 4 Structure and Benefits of ITILĀ® 4 Case Study: Axle Car Hire Case Study: Meet the Key People at Axle Case Study: The CIOs Vision for Axle Exam Details ITILĀ® 4 Certification Scheme Service Management - Key Concepts Intent and Context Key Terms Covered in the Module Module Learning Objectives Value and Value Co-Creation Value: Service, Products, and Resources Service Relationships Value: Outcomes, Costs, and Risks Exercise: Multiple-Choice Questions The Guiding Principles Intent and Context Identifying Guiding Principles Key Terms Covered in the Module Module Learning Objectives The Seven Guiding Principles Applying the Guiding Principles Exercise: Multiple-Choice Questions The Four Dimensions of Service Management Intent and Context The Four Dimensions Key Terms Covered in the Module The Four Dimensions and Service Value System Module Learning Objectives Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes External Factors and Pestle Model Exercise: Multiple-Choice Questions Service Value System Intent and Context Service Value System and Service Value Chain Module Learning Objectives Overview of Service Value System Overview of the Service Value Chain Exercise: Multiple-Choice Questions Continual Improvement Intent and Context Key Terms Covered in the Module Introduction to Continual Improvement Module Learning Objectives The Continual Improvement Model Relationship between Continual Improvement and Guiding Principles Exercise: Multiple-Choice Questions The ITILĀ® Practices Intent and Context ITILĀ® Management Practices Key Terms Covered in the Module Module Learning Objectives The Continual Improvement Practice The Change Control Practice The Incident Management Practice The Problem Management Practice The Service Request Management Practice The Service Desk Practice The Service Level Management Practice Purpose of ITILĀ® Practices Exercise: Crossword Puzzle
If you want to start installing independently or with an electrical contractor look no further as this course will give you the skills and knowledge required. This package which will allow you to become a fully qualified domestic installer and enable you to join a Competent Person Self-Certification Scheme and certify your own domestic work.
The City & Guilds 2365 Level 3 Course is the natural progression for anyone who has completed the Level 2 Diploma 2365 course or related level 2 courses. On completion of this course you will then be able to undertake the Level 3 NVQ thus becoming recognised as a fully qualified electrical engineer within the industry with the ability to apply for JIB (Gold Card) membership upon successful completion of the AM2 Assessment. Further information on the Level 3 can be found here: C&G 2365 Level 3 Diploma in Electrical Installations ā Optima Electrical Training (optima-ect.com)