2056 Courses in London

Overview Learn how to deal with conflict more effectively through one of our training courses and you can save people a lot of time, money, stress, and distraction. We offer a range of market-leading mediation training courses: from half-day to five-day programmes, covering all areas of mediation. This includes workplace mediation, neighbourhood and family conflict, bullying and harassment, and commercial disputes.

Overview The modern buyer is more knowledgeable and savvier than ever before. By taking a collaborative approach with the buyer and developing solutions, instead of relying on outdated sales tactics, professional sellers can create real value for clients and subsequently close more deals. Learn the solution selling method, and find out how to shift the emphasis from product features to the customer. By understanding how to implement the solution-selling methodology, you can create natural and pressure-less sales interactions that accelerate revenue growth and improve customer loyalty

multi skills

Customer care, customer service, Moccasin Approach,

Learn Traditional Leather Craft, Saddle Stitching And Leather Goods Construction Skills A week-long masterclass offering an in-depth experience of traditional leather craft skills and hand sewing techniques, merging theory with hands-on learning. Dates/times: Five consecutive days - Mon-Fri 10am-5pm Understand the uniqueness of vegetable-tanned leather and the amazing long lasting products that can be created with this material. Proficiently handle traditional hand tools, master various hand-sewing techniques, and understand pattern drafting for the creation of handmade goods. You will gain insights into the technical aspects of leatherworking, including preparation, marking, cutting, gluing, reinforcing, skiving, debossing, finishing, and more. You will create a finished leather bag as well as personalised samples to take home for reference in your future projects.You will conclude the masterclass with the ability to craft entirely handmade leather items and master essential skills such as cutting, finishing, and saddle stitching. You will be taught by a prototype maker and manufacturer with 20 years of experience in this field. Participants also receive valuable handouts and curated lists of leather and tool suppliers for ongoing reference. Leather And Hand Tools: Overview of leather types, tanning, finishing, and best uses Understanding vegetable-tanned leather, how to use it, and how to finish it Importance of choosing the right materials and tools for projects Leather preparation, pattern placement and marking Understanding the cutting of thin and thick leathers and selecting the right cutting tools Using leather punches, skiving, beveling and creasing Finishing leather edges: burnishing and inking Utilising leather glues, tapes and reinforcements Exploration of prototyping and manufacturing leather goods, encompassing varied working methods, machines, and tools. Hand Sewing/saddle Stitching: Saddle stitching leather and understanding related tools and materialsUnderstanding thread types Correctly sewing various leather types, ranging from thin to very thick Sewing straight lines, curves and three-dimensional parts Producing various seams and seam finishes Construction techniques: Sewing and finishing a simple zip on leather Cutting, assembling and sewing simple straps/handles Constructing and sewing common gussets Leather Goods Making: Understanding the basics of pattern making for hand-sewn items and how this differs from machine sewing pattern drafting. Creating a finalised hand sewn leather bag from our designs, choosing colour, materials, reinforcements, hardware and trimmings. By the end of the tuition, you will have: – Developed confidence in utilising specific tools for leather preparation, marking, finishing, cutting and fastening fittings. – Acquired an understanding of working with diverse leather types and thicknesses, with the ability to source and select appropriate tools and materials for your projects. – Mastered essential leather sewing techniques, troubleshooting common sewing issues, and handling challenges such as curves, multiple layers of leather, and three-dimensional objects. – Learned to sew fundamental bag components like simple zips and gussets. – Built confidence in hand sewing, using patterns, and gaining the skills to independently create simple leather items

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

This one day masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook and is aimed at anyone tasked with launching and implementing diversity and inclusion within their organisation.

This course is suitable for investigators who are investigating a wide range of disciplinary issues plus allegations of bullying harassment and discrimination which, if upheld, may result in a formal warning or dismissal. Delegates who successfully complete this course are able to refer themselves as a TCM Accredited Investigator.

The "ISO 14298:2021 Lead Auditor Course" integrates the principles of ISO 14298:2021, the International Standard for Security Printing Management, with the methodologies outlined in ISO 19011:2018, the Guidelines for Auditing Management Systems. The course equips participants with the skills and knowledge required to lead security printing audits effectively, ensuring compliance with ISO 14298:2021, and applies the principles of ISO 17011:2017 for conformity assessment bodies. It covers audit planning, execution, and reporting while emphasizing risk management and continual improvement.

Basic Robotic Technical Skills (BRiTS) course is a one day practical skills course dedicated to robotic surgery for cardiothoracic trainees. The ONLY robotic course for Junior Surgeons in Europe!