21 Courses in London

A fabric manipulation and constructed textiles workshop, for Teachers of GCSE & A Level Textiles, for both Art & Design and D&T.

My Virtual Surgery - Coronary Masterclass A Dry-Lab Masterclass in Coronary Anastomosis A NEW LSOC Course! Led by My Virtual Surgery Founder, and Internationally - renowned coronary surgeon, Professor Paul Sergeant, and expert senior Cardiac Surgeon, Mr Alex Shipolini. This course provides a comprehensive masterclass in coronary anastomosis, featuring innovative anastomotic techniques, specialised surgical ergonomics, and expert guidance. PLEASE REVIEW THE IMPORTANT INFORMATION BELOW BEFORE PURCHASING YOUR TICKET (including regarding pre-course learning). When: Saturday, 9th August 2025. Where: St.Bartholomew's Hospital, London. Required Equipment: Needle holder and forceps for pre-course learning (see below). Ticket Types: Course Only This will provide access to the elements detailed below. This does NOT include the costs of instruments. Please purchase this ticket if you have access to a set of needle holders and thin-tipped forceps at home (ideally a Castroviejo needle holder and Geralds/Ring tip forceps). Course + Instruments This will provide course access + procurement and shipping of a Castroviejo needle holder and Atraumatic/Geralds/Ring tip forceps, for you to keep. Please purchase this ticket if you would also like to purchase instruments. Cost includes the course cost, instrument costs, inc. shipping, processing and handling fees. All Tickets include: Access to pre-course training with the MyVirtualSurgery Programme. All day face-to-face seminar on coronary artery surgery from coronary experts. Lifetime access to MyVirtualAnastamosis - the MVS Coronary Anastomosis platform, including direct feedback at home from Prof Sergeant, and ongoing virtual learning. Additionally included in the Course and Instrument Ticket: Procurement of Castroviejo Needle Holder and Atraumatic Forceps to support home training. Sales Open: 22nd June, 7pm Please note: Mandatory Pre-Course Learning Pre-Requisites Pre - Course Learning Deadline All participants must complete Mandatory Pre-Course Learning before the course begins. To ensure we can prepare adequately for the course, including confirming the number of attendees who have completed the pre-course training, a fixed deadline of Monday 28th July will be set for all participants to finish the pre-course training who have purchased tickets prior to 21st July 2025. Not completing the pre-course learning by Monday, 28th July, will lead to forfeiting your place in the course, and no refunds will be issued. Late Registrations: If you have registered for the course after 21st July, please get in contact with LSOC directly ASAP via the course registration page or email: contact@lsocuk.com Pre-Course Learning Instruments This pre-course learning requires access to a needle holder and thin-tipped forceps. We strongly recommend using a Castroviejo needle holder along with either Geralds/Ring Tips/Atraumatic forceps, as this platform is designed for these instruments, and alternatives may not provide as comprehensive training. Furthermore, these are essential instruments for cardiac surgery and will be used during the course. These instruments will also be required for the remainder of the steps on the platform. If you cannot independently acquire a needle holder and forceps, LSOC can purchase a Castroviejo needle holder and a pair of forceps on your behalf and send them directly to you. In this case, please make sure to purchase a Course + Instruments Ticket, to include the cost of these instruments. We look forward to you joining us on our newest course soon!

One-2 one training in Aesthetics -Anti Wrinkle and Dermal fillers . Choose your own dates

If you've been looking for a welcoming space to explore your creativity, come along to our community art & craft workshops. From ceramics to painting, papercraft to hand printing, you're free to explore your creativity, make new friends & relieve some stress in our relaxed, social environment.

Maximising the relationship and sales potential of each active account is key to the sustainability of any business relying on repeatable custom. In this workshop we start by looking at key techniques for analysing the profitability and development opportunities for different clients before deciding upon the strategy and skills needed for moving the relationship to that of trusted adviser and partner. By understanding and creating the need we can use our influencing skills to harness any sales development potential. By creating the habit of explaining our ideas in a way that also meets the need of the other party we help everybody make the right decisions for them. This course will help participants: Assess the sales profitability and potential of existing key accounts Prioritise where time and energy is directed for maximum profitability Understand the key players in the decision making unit Create a strategic plan for the development of each client target Develop proactive sales consultancy skills Learn advanced communication and influencing techniques 1 What makes an effective account manager? The difference between order taking and account management How do you define a key account in your business? Why should existing customers remain with your company? How do you compare to the competition? 2 How do I prioritise my account management activity? Use practical tools to help you assess revenue potential Analyse the investment required versus the return on your time Create a SWOT analysis on your clients - Strengths, Weaknesses, Opportunities & Threats Appreciate how this knowledge will improve your sales development 3 Planning strategies for each account Create a list of priority accounts and activities Learn how to develop a long-term and sustainable relationship Discover how they make their purchasing decisions Research the make-up of the Decision Making Unit for each client 4 Learning and utilising the six principles of influence Learn the secrets these principles offer sales people Discover how these principles will work for you Create an influencing strategy for influencers within the client Learn new habits of influence 5 Proactive sales skills Plan proactive sales meetings for key accounts Set primary and secondary objectives for every touch point with the customer Structure sales meetings for maximum effectiveness Help the customer commit and achieve their objectives 6 Putting it into practice Discuss real scenarios to plan for putting these skills into practice Share common issues with fellow sales people Create a personal development plan

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

'Selling' doesn't work. You've got to help customers buy. And that means engaging with the customer in a positive way, showing that you understand their requirement and giving them confidence that your product or service is the best possible way of meeting that requirement. This may sound painless but there's more to it than meets the eye and it's all too easy to get it wrong. You need to follow a process. This programme will help participants: Understand 'how buyers buy' and align their selling activities accordingly Recognise the difference between 'latent pain' and 'active vision' opportunities Conduct effective pre-call planning and research Stimulate interest and establish credibility with your prospects Get prospects to share / admit high priority pain Engage in consultative dialogue that promotes the differentiating strengths of your offerings Gain access to 'power' people within an opportunity Effectively qualify and disqualify opportunities based on objective decision criteria Better control and manage sell cycles Improve their chances of winning competitive opportunities Shorten sales cycles and avoid 'no decision' Negotiate the steps leading to a successful sale 1 An introduction to selling Understanding the key points that encourage a customer to purchase from us The difference between consultative selling and a transactional sale Understanding the roles that trust and empathy play in a sale Understanding how tricks and manipulation can sink a sale Vital pre-meeting research that must take place before a conversation Understanding how the customer sees us and why positioning is important 2 Structuring the sales conversation process Defining a set process for structuring a sales call with a chance to demonstrate understanding How the first minute of a conversation can destroy a sale Understanding BPO objectives for a sale How a step-by-step sales conversation process helps win more sales Understanding the mis-match between the customers buying process How our sales processes can lead to mistakes 3 How and why people buy An insight into the emotional factors behind how people arrive at purchasing decisions Using research from neuroscience that shows how sales people can really make mistakes Understanding how people make decisions about larger purchases Understanding the stakeholders in companies and their buying motives How to analyse the stakeholders and determine a win-plan 4 Understanding the funnel Studying the sales and buying process to understand the ratios of sales to prospects and better forecasting Understanding the role of forecasting in sales analysis Why many forecasts are nearly always wrong Understanding the stages of a sales process How 'verifiable outcomes' can really change forecasting 5 Questioning techniques Understanding the different questioning techniques and when they should be used Using the 'knowledge tree' as a framework for questioning Understanding the use of real empathy to help customers uncover their needs How effective research can really empower your questions How to ask 'high gain' questions How to ask difficult questions without feeling intrusive 6 Features and benefits How to practically apply them in a sales scenario How to align the benefits to customers' business goals Really understanding the difference and how to demonstrate true economic benefits to a customer How to discover business goals, and align value propositions to these How to craft an effective value proposition for a customer Using the SAR storytelling method to really engage customers to align their thinking patterns Using the latest neuroscience research that explains what customers are really thinking 7 Overcoming objections How 'confirmation bias' can hinder any sales conversation How the CLARA method of responding to customer concerns can dramatically improve the chances of customers responding to us in a positive way Practising the method to become comfortable and congruent with it 8 Closing the sale A deep dive into what closing is How different sales have different closes How too many closing methods can destroy a sale How to lead up to a close with a logical sequence of questions Using the ACSAT trust method of closing A clear methodology with a chance to practise the skills in a fun way

This course applies strategic direction to the procurement process, aiding the evaluation of the supply market environment and its complex dynamics.

This foundational course will help all managers to better understand what a supply chain is and how their roles impact and interact with, their end-to-end supply chain process. PARTICIPANTS WILL LEARN HOW TO: • Understand the role of the supply chain within the wider business context • Become aware of the fundamental trade-offs in the supply chain (e.g. supply chain cost vs service level, efficiency vs flexibility etc.) • Understand the importance of supply chain planning and be able to identify its key components • Develop awareness of the key challenges in modern inventory management and distribution; become familiar with tested practices that allow responding to these challenges • Understand the meaning of essential supply chain terminology • Understand how supply chain performance affects company financial results COURSE TOPICS INCLUDE: • What is supply chain management? Why is it important? • The importance of cost versus service • Purchasing and procurement • Manufacturing processes • Demand management • Warehouse and inventory management • Logistics and transport • Risk management

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