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17 Educators providing Courses in London

Gold Umbrella Global

gold umbrella global

London

We have been producing umbrella since 1995 as Gold Umbrella. The umbrellas we produce in Turkey, we export to many countries in the World with our expert and professional team in the field. We are working to provide the best service to our customers with 1500 m2 closed area and 500 m2 open area in Istanbul Turkey. We are able to receive orders from all over the world without the minimum order quantity of 1 or 1000 pieces Because we focus on customer satisfaction we have no minimum order limitation. Our aim is to continue our business regardless of any Quantity. Our aim is that all our customers the product or products that they have purchased to send in a flawless and fast manner, to do not embarrass ourselves and our customers against anyone. As production capacity, we give 3 or 4 weeks term time for high-volume orders. We prepare a sample on the computer according to the colour, printing and dimensions after the confirmation of customers we prepare a real sample if it is approved after send it, we are going to serial production. We check our production line every two or three years and replace it with new ones, if we have an old one. We participate the fairs, investigating new machines, new technologies and if there is a new technology, we include it in our production line the and we continue umbrella production. Turkey is one of the strongest countries in the production of printing types and fabrics. That’s why we do not have much problem with fabric and printing. Our customers, whatever printing they want, we can find a solution. First of all we prepare a drawing sample on the computer, after the confirmation we prepare a real sample. We have six different umbrella models. These are Rope System Umbrella, Magnet System Umbrella, Telescopic System Umbrella, Manual Telescopic Umbrella, Crank System Umbrella, Side Pole Umbrella. After we have learned how our customers will use the umbrella, we will first hold a meeting with our colleagues on this subject, then decide which products are useful, long-lasting and economical for them, and then we present them as two or three models.

London Safety Certificate

london safety certificate

London

Welcome to London Safety Certificate, your trusted partner in ensuring safety and compliance for residential and commercial properties throughout London. With a strong commitment to delivering exceptional service, we specialize in a wide range of safety certifications and assessments designed to protect lives and property. OUR SERVICES * EICR (Electrical Installation Condition Report): We conduct comprehensive inspections of your electrical systems to ensure they meet the latest safety standards and regulations. Our detailed reports provide clarity on the condition of your electrical installations and highlight any necessary remedial work. * PAT Testing (Portable Appliance Testing): Our PAT testing service ensures that your electrical appliances are safe to use. We test a variety of appliances, providing you with the necessary documentation to demonstrate compliance with health and safety regulations. * Fire Risk Assessments: We offer thorough fire risk assessments to identify potential hazards within your premises. Our assessments include actionable recommendations to mitigate risks and enhance fire safety, ensuring compliance with legal requirements. * Gas Safety Checks: Our qualified gas engineers conduct rigorous safety checks on gas installations and appliances. We provide you with Gas Safety Certificates, ensuring that you comply with legal obligations and maintain a safe environment for your tenants. * Emergency Lighting Testing: We perform regular testing of emergency lighting systems to ensure they function correctly in the event of a power failure. This service is essential for maintaining safety in commercial buildings and public spaces. * Consumer Unit Replacement: We specialize in upgrading and replacing outdated consumer units (fuse boxes) to improve electrical safety and efficiency. Our expert team ensures that your electrical distribution is up to code and functioning optimally. * Asbestos Surveys: Our comprehensive asbestos surveys identify the presence of asbestos in your property, ensuring compliance with health and safety regulations. We provide detailed reports and recommendations for safe management or removal. * Fire Alarm Installation and Maintenance: We install and maintain fire alarm systems tailored to your specific needs. Our services ensure that your fire safety measures are robust and reliable, protecting occupants and property. * Landlord Safety Certificates: We provide all necessary safety certificates for landlords, including gas safety and electrical safety certificates, ensuring that you meet your legal obligations and provide a safe environment for tenants. WHY CHOOSE US? At London Safety Certificate, we pride ourselves on our expertise and professionalism. Our team consists of qualified professionals with extensive experience in safety compliance and risk management. We understand the importance of safety in your premises and are dedicated to providing reliable and efficient services. We want you to know that our commitment to customer satisfaction means working closely with you to understand your specific needs and tailor our services accordingly. Whether you are a homeowner, landlord, or business owner, you can trust us to provide the highest quality safety assessments and certifications. Thank you for choosing London Safety Certificate as your safety partner. We look forward to working with you to ensure a safe and compliant environment.

Masters Assignment Help

masters assignment help

London

At Masters Assignment Help, we understand the importance of getting quality assignment help to achieve success in your academic career. That’s why we offer a full range of services to help you get the most out of your studies. We provide professional assignment help and dissertation help services to help you meet your academic goals. Our team of experienced writers can provide quality content for any type of assignment, including essays, dissertations, research papers, case studies, and more. We offer a wide range of services to make sure you get the best results for your assignments, including: * Expert Assignment Help: Expert Assignment Help [https://mastersassignmenthelp.com/plagiarism-free-essay-writing-services/] is a service that provides help to students in completing their academic assignments. They have a team of experts who are well-versed in various subjects and can help students in writing high-quality assignments. The service is reliable and affordable, and they ensure timely delivery of assignments. The experts can also provide students with guidance on how to approach their assignments, including research, analysis, and presentation. With Expert Assignment Help, students can be confident that their assignments will be completed to a high standard, allowing them to focus on other aspects of their studies * Thesis Writing: MastersAssignmentHelp is a reliable platform that offers professional and affordable thesis writing help [https://mastersassignmenthelp.com/assignment-writing-services/] to students pursuing their academic degrees. We have a team of experienced and highly qualified Thesis writers who are proficient in various academic fields, ensuring that they can handle any thesis writing task with ease. Our services are available 24/7, and we guarantee timely delivery of high-quality, plagiarism-free work. We understand the importance of submitting a well-written thesis to meet academic requirements, and we strive to provide our clients with exceptional services that meet their expectations. Contact us today for the best thesis writing assignment helper that will guarantee you high grades. * Research Writing: Masters Assignment Help offers the best research paper writing services [https://mastersassignmenthelp.com/assignment-writing-services/] for students who need assignment help with their academic assignments. Our team of highly qualified and experienced assignment helpers ensures that all papers are written from scratch and are completely original. We understand the importance of deadlines and strive to deliver all orders on time. We also offer a range of other services such as editing, proofreading, and formatting to ensure that your paper meets all academic standards. With our affordable prices, you can be sure that you are getting the best value for your money. Contact us today and let us help you excel in your academic journey. * Coursework: We offer the best coursework help online to students who need assignment help with their academic assignments. Our team of experienced and highly qualified Coursework assignment helpers is dedicated to providing unique and original content that meets the highest standards of academic writing. We understand that every student has different needs and requirements, which is why we tailor our services to meet individual needs. Whether you need help with research, writing, or editing, we have experts in every field who can provide you with the assistance you need. We take pride in our commitment to quality and customer satisfaction. Our team works tirelessly to ensure that all assignments are delivered on time and meet the highest academic standards. So if you’re looking for reliable coursework help online, look no further than MastersAssignmentHelp [https://mastersassignmenthelp.com/]. * Dissertation Help: Masters Assignment Help is a reliable and trustworthy platform that offers dissertation help online to students [https://mastersassignmenthelp.com/dissertation-writing-services/] worldwide. With a team of experienced writers and editors, they provide high-quality and authentic dissertations that are tailored to meet the specific needs of each client. Whether you need help with topic selection, research, writing, or editing, they have the expertise and skills to deliver top-notch work. They also offer timely delivery and 24/7 customer support to ensure that you have a seamless experience. With their dissertation help online, you can be confident of achieving academic success and advancing your career prospects.

Courses matching "Customer Satisfaction"

Show all 12

Advance Strategic Sales Management

5.0(10)

By GBA Corporate

Overview Any business life is completely dependent on Sales and Marketing. It delivers a significant business benefit. Providing effective training in Sales and Marketing helps boost sales, increase profit, create a brand image and also improve customer satisfaction.  The role of a sales director is crucial in improving an organization's revenue and sales. A good sales director can affect the overall performance of a business. The course is designed with a lot of practical exercises, and modern techniques, taking the delegates' skills to an advanced level. This will help the delegates to attain the skills they require and implement what they learn in their work efficiently and to their highest potential. This course will help review overall sales strategies and how they can contribute in order to achieve a desired positive outcome. It will set measurable objectives and standards within the team and will boost the confidence in their performance and achieve the objectives. 

Advance Strategic Sales Management
Delivered in Internationally or OnlineFlexible Dates
£1,718 to £3,626

Advance Skills in Sales and Marketing

5.0(10)

By GBA Corporate

Overview Any business life is completely dependent on Sales and Marketing. It delivers a significant business benefit. Providing effective training in Sales and Marketing helps boost sales, increase profit, create a brand image and also improve customer satisfaction. This course has been designed to gain essential skills in Marketing and Sales, learn new sales techniques and how to reach the right audience at the right time. If there is a shortage of skills or resources within the business, you might want to provide this specially designed-training to help develop those skills.  This course will help review overall sales strategies and how marketing can contribute in order to achieve a desired positive outcome. It will set measurable objectives and standards within the team and will boost the confidence in their performance and achieve the objectives.  This course will discover various sales and marketing techniques and will provide the participants with more tools and techniques to increase individual and team sales. It will highlight all of the major components required to build good connections, know the consumer and their needs and gain commitment to a sale.

Advance Skills in Sales and Marketing
Delivered in Internationally or OnlineFlexible Dates
£1,718 to £3,626

Global Project Management

By IIL Europe Ltd

Global Project Management In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts. In today's increasingly global environment, managing a project with customers and support organizations spread across multiple countries and continents is a major challenge. From identifying stakeholders and gathering requirements, to planning, controlling, and executing the project, the basic logistics of a global project present their own standard challenges. However, with additional cultural, language-based, and regional elements, global projects involve more complexities than teams often realize. There are unique communication needs, cultural awareness elements, varying customs and work expectations, and critical legal differences to consider. In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts. This will leverage you to problem solve differently on global projects, prevent problems, and ensure success. The goal is for you to effectively navigate the challenges of leading projects with multi-regional footprints and globally diverse sets of stakeholders. What you Will Learn At the end of this program, you will be able to: Determine when a project meets the criteria of being a true global one Articulate global project needs based on the project grid and framework Identify and analyze global project stakeholders Recognize cultural differences and articulate how they impact project work Determine global project estimating, scheduling, and staffing challenges Assess global project risks and develop problem-solving responses Analyze complex cultural situations and align optimal project communication and negotiation tools and techniques Apply best practices for conducting virtual team work and mitigating virtual challenges Evaluate ways to control for global project scope, cost, and procurement Align customer management best practices with global customer needs Implement key global project closing activities Foundation Concepts What is a global project? What makes a global project different? A global project management framework Initiating the Global Project Launching a global project Respecting cultural differences Identifying and analyzing stakeholders Developing the communications plan Defining the ideal global project manager Crafting a global project charter Planning the Global Project Gathering requirements for a global project Defining the scope, region by region Estimating and scheduling for global projects Staffing the global project Developing the global risk management plan Executing the Global Project Managing global stakeholder expectations Embracing cultural diversity Honing global negotiation techniques Procuring goods and services on a global basis Managing global legal and regulatory issues at the micro and macro level Monitoring and Controlling the Global Project Status reporting Virtual communication Cost control Schedule control Scope control Customer satisfaction Closing the Global Project Contract closure at the macro and micro levels Administrative closure with global reach Lessons learned

Global Project Management
Delivered In-Person in LondonFlexible Dates
£1,495

Global Project Management: In-House Training

By IIL Europe Ltd

Global Project Management: In-House Training: In-House Training In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts. In today's increasingly global environment, managing a project with customers and support organizations spread across multiple countries and continents is a major challenge. From identifying stakeholders and gathering requirements, to planning, controlling, and executing the project, the basic logistics of a global project present their own standard challenges. However, with additional cultural, language-based, and regional elements, global projects involve more complexities than teams often realize. There are unique communication needs, cultural awareness elements, varying customs and work expectations, and critical legal differences to consider. In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts. This will leverage you to problem solve differently on global projects, prevent problems, and ensure success. The goal is for you to effectively navigate the challenges of leading projects with multi-regional footprints and globally diverse sets of stakeholders. What you Will Learn At the end of this program, you will be able to: Determine when a project meets the criteria of being a true global one Articulate global project needs based on the project grid and framework Identify and analyze global project stakeholders Recognize cultural differences and articulate how they impact project work Determine global project estimating, scheduling, and staffing challenges Assess global project risks and develop problem-solving responses Analyze complex cultural situations and align optimal project communication and negotiation tools and techniques Apply best practices for conducting virtual team work and mitigating virtual challenges Evaluate ways to control for global project scope, cost, and procurement Align customer management best practices with global customer needs Implement key global project closing activities Foundation Concepts What is a global project? What makes a global project different? A global project management framework Initiating the Global Project Launching a global project Respecting cultural differences Identifying and analyzing stakeholders Developing the communications plan Defining the ideal global project manager Crafting a global project charter Planning the Global Project Gathering requirements for a global project Defining the scope, region by region Estimating and scheduling for global projects Staffing the global project Developing the global risk management plan Executing the Global Project Managing global stakeholder expectations Embracing cultural diversity Honing global negotiation techniques Procuring goods and services on a global basis Managing global legal and regulatory issues at the micro and macro level Monitoring and Controlling the Global Project Status reporting Virtual communication Cost control Schedule control Scope control Customer satisfaction Closing the Global Project Contract closure at the macro and micro levels Administrative closure with global reach Lessons learned

Global Project Management: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£1,495

Account management (In-House)

By The In House Training Company

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session

Account management (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Agile: an introduction (In-House)

By The In House Training Company

Agility has become a prized business attribute. Although Agile methods were once most associated with software development, they are now applied in a host of different areas. Agile continues to find new applications because it is primarily an attitude. This programme delivers a solid grounding in both the Agile mindset and Agile methods. It covers three methods, illustrates the benefits of each and shows how they can be integrated. It includes practical techniques as well as background knowledge. By the end of the session, participants will be able to: Apply Agile concepts to self-manage their work Understand the roles people take on in Agile teams Use a variety of techniques to help deliver customer satisfaction Focus on delivering against priorities Employ a range of estimating techniques 1 Introduction Overview of the programme Review of participants' needs and objectives 2 The basics of Agile What makes Agile different Agile Manifesto and Principles Using feedback to deliver what is needed 3 Agile teams Multi-disciplinary teams Team size and empowerment Agile values 4 Agile at the team level - Scrum Scrum roles Scrum 'events' Scrum 'artifacts' 5 Agile for teams juggling multiple demands - Kanban Taking control of the work Improving throughput Dealing with bottlenecks 6 Agile in projects - AgilePM The phases of an Agile project Managing change requests Delivering on time 7 Estimating T-shirt / Pebble sizing Yesterday's weather Planning poker 8 Pick 'n' mix - some useful techniques The daily stand-up User stories Retrospectives Work-in-process limits Burndown charts Minimum viable product A / B testing 9 Review and action planning Identify actions to be implemented individually Conclusion

Agile: an introduction (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Introduction to sales (In-House)

By The In House Training Company

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

Introduction to sales (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Sales time management (In-House)

By The In House Training Company

The principles of effective time management are applicable to all aspects of life. When successfully applied in a sales environment they can lead to improved performance, higher sales and increased customer satisfaction. All salespeople would benefit from learning the tools and techniques to introduce impactful time management to their working lives. We have developed this programme to be practical, fun and interactive. Participants will better understand how to increase the amount of time spent on high-value sales activities, be able to improve their self-motivation and ability to get more done, and be better able to plan, delegate and speed up routine tasks. This course will help participants: Learn key principles of managing sales priorities, meeting targets and getting 'everything' done! Learn proven techniques for structuring your day, week and normal routine Develop effective sales time management at the office and on the road Learn a seven-step process for setting goals and objectives in your work and personal life Understand how to make time for sales prospecting, designated call days Understand practical ways to improve your time management 1 Key principles of sales time management Course objectives and review of time log Essential principles of sales time management How do you use your time now? Reviewing your working day (from pre-course survey) Beliefs and feelings about time 2 Managing sales priorities and planning systems Managing priorities and planning systems Use organised persistence to plan your sales activity Planning your territory and prospecting activity How to use priority ratings not urgency to react to tasks 3 Dealing with distractions and communication skills Know your time 'bandits' and creating more positive habits to overcome them Making time by saying 'no' assertively and managing expectations Assertiveness techniques for handling colleagues and clients Making meetings worthwhile - preparation and planning 4 Sales goal setting and action planning Set clear, concise, and motivating sales goals and action plans How to set and use goal setting as way of managing your time and increasing results The principles of linking SMART objectives to action plans and daily activities 5 Creating results focus - every day, week, and month Batch sales tasks together, starting with emails Planning your day and week and protecting sales 'prime' time Apply the 80/20 to your sales contacts, clients, and prospects 6 Overcoming procrastination and structuring your day Understanding procrastination, what it is and how to recognise it in yourself and others How to stop procrastinating and start making progressing Build a power prospecting hour into every day Smart stuff to make more sales time: five automated tools Live the $64,000 dollar question

Sales time management (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Increasing sales results (In-House)

By The In House Training Company

If you're looking to move to the next level in your career in sales, then understanding how to maximise your sales results, using a consultative and structured approach, will be key to your success. In order to develop the competitive advantage that enables you to stand out from the crowd, it is important to understand the tools and techniques to take your selling to new heights and build the confidence to apply them in work-based scenarios. We have developed this programme to be practical, fun and interactive. Learners will gain a range of practical skills that they can take back and apply to the workplace straight away, that will have a positive impact on sales and customer satisfaction. This course will help participants: Develop a structured and client-focused approach to creating high quality sales opportunities and account growth Learn persuasion and influencing skills to better define needs and develop opportunities Understand how to have better sales conversations, presentations, and proposals - leading to higher order value and increased sales Develop advanced sales questioning skills and techniques; understand the importance of listening Understand how to add value at all stages; plus gaining competitive advantage Develop proven ways to overcome and reduce price pressure Know when to use options and upselling when presenting products and solutions Develop techniques and skills for improved negotiation and closing 1 Advanced Selling - How to Increase your sales results Review of pre-course data and questionnaire The AVC model of increasing your sales results Creating a sales growth plan to achieve higher sales targets Mapping the accounts and products for targeted growth 2 The Four Cs to structure a sales call Research before the meeting or call; setting objectives, planning and preparation How to gain instant rapport and taking control - including online meetings Qualifying and initial questioning skills Creating an agenda and first-meeting structure: Four Cs Planning and practice sessions 3 Building bigger and better sales opportunities How to use questions to 'build' more opportunities Learning and using high-impact and third-level questions Advanced sales questioning techniques: five questioning techniques Qualifying and gaining commitment to the next stage Planning and practice sessions - advanced questioning skills 4 Presentation and persuading skills best practice Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition by using options Professional and effective presentation skills Writing compelling sales proposals that improve your conversion rate Planning and practice session - presenting your solution 5 Overcoming concerns and client questions Proven techniques for answering client objections and concerns How to isolate, prioritise and answer objections, including price Overcoming delay and procrastination Planning and practice session - answering client concerns 6 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session

Increasing sales results (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Key account management (In-House)

By The In House Training Company

This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: Discover opportunities - through a deeper understanding of the customer's business Develop partnership - through a better 'value proposition' for the customer Increase repeat business - based on higher customer satisfaction Improve synergy - by getting everyone to 'sing from the same hymn sheet' Develop a collaborative account plan - validated by the customer and their own management Secure resources - management will align resources to execute soundly based account plans Win an increased share of 'customer wallet' - through systematic account development 1 The six principles of strategic account development Introduction to the PROFIT account development model:- Performance- Relationships- Objectives and goals- Feedback- Integration- Teamwork Practical account development strategies: overview and case studies 2 Performance Use practical tools to help you manage and measure account performance and success Design and build a monthly account dashboard for all sizes of account Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 Relationships How to build and manage key relationships within an account Qualifying and managing key influencers accurately Producing a 'relationship matrix' for each account quickly and easily Approaching and developing new contacts strategically Tools and techniques for successful tracking of contacts and call-backs Developing a coach or advocate in every customer organisation pro-actively 4 Objectives and goals Where are you now? - how to establish your competitive position within an account Know how to set, monitor and track key objectives for accounts over the short, medium and long term Selling against the competition - developing both long- and short-term sales strategies 5 Feedback - building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor and track your customer's perception and satisfaction with your organisation Building a personalised satisfaction matrix for each account Customer review meetings - best practice in building loyalty by regular joint planning events Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 Integration How to integrate your products or solutions with the customer's business needs and processes Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor Developing a loyalty strategy for key accounts or groups of smaller accounts Getting your message and strategy across to C-level contacts 7 Teamwork Working with others to achieve your account goals Gaining internal commitment from your organisation Managing and working with a virtual team Creating cross-departmental communication loops 8 Putting it all together Personal account reviews Personal learning summary and action plans

Key account management (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry