226 Courses in London

Negotiation is an everyday challenge for some whether it be in the office, field or at home. Have you ever walked away from a situation thinking "if I'd only put my thoughts, side, opinion or words across better"? This 2-day course is perfect for managers, supervisors and sales people. It will focus on negotiation skills and the techniques that go with it. In this energy-charged provision you'll learn and practice negotiation, assertiveness and influencing techniques. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One An Introduction to Negotiation Assessment of your current sales and negotiation strengths and improvement areas What is negotiation? Identifying objectives and all factors affecting negotiation The negotiation model - the four stages Module Two The Preparation Stage The significance of preparation and why we need to prepare What do you need to prepare? Preparing a set of objectives: yours and theirs Understanding constants and variables Researching the other party Creating a "win-win" situation Preparing yourself for possible set-backs and objections Module Three The Discussion Stage The importance of rapport building Opening the negotiation The power of effective questioning techniques Improving your listening skills Controlling emotions Spotting the signs - non-verbal communication and voice clues Module Four The Proposing Stage Stating your opening position Responding to offers How to deal effectively with adjournments Module Five The Bargaining and Closing Stage Making concessions - the techniques Adopting key bargaining skills Dealing with objections and underhand tactics Closing techniques Confirming the agreement Creating long term, lasting commitment Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

The BB Glow Facial is one of the newer facial treatments to reach the beauty market and is becoming an increasingly popular choice for many clients. A BB Glow Foundation Facial is a highly effective micro-needling treatment with immediate, lasting effects. This safe and intensive skin treatment can improve the facial tone and smooth out imperfections, freckles, and wrinkles. The treatment goal of using the micro-needle therapy system is to lighten and smooth the face's skin tone. In this course, you will learn how to create a semi-permanent foundation lasting for months, which hides facial imperfections. Learn the newest mesotherapy treatment loved by the world, which can also be available in your beauty salon. Course Entry Requirements:  This course is available for those that meet at least one of the following: Minimum 18 years NVQ Level 2 Beauty or equivalent desirable Good command of English Needling accredited training Course Pre-Study/Practical & Length: 20 hours of pre-study E-learning and 1 practical day Course Agenda This courses theory knowledge is delivered through our interactive e-learning training portal and completed with either: One day onsite training One day Zoom based training All courses are kept to a reduced size, with a maximum of six attendees per course. Areas covered in this course: Anatomy and physiology of face and skin The choice of colour for the type of skin Written documentation (treatment card) Photographic documentation The principles of hygiene Purpose of the treatment and the obtained effect Assessment of customer expectations Contraindications for BB Glow treatments Preparation of clients and positions for the procedure Application rules for anaesthesia Possible complications after treatments Types of pigments Insurance Practice: Practice on models Demonstration of the procedure on the model Enrolling in our BB Glow Foundation Training Course offers numerous benefits for students, as well as significant advantages for clients and potential earning potential. Let's explore these benefits in detail: Benefits for Students: Expertise in BB Glow Foundation: Our training course equips students with the knowledge and skills to master the BB Glow Foundation technique. You will learn the latest application techniques, colour theory, product selection, and client consultation. This specialised training will set you apart as a skilled BB Glow artist. Practical Hands-on Experience: We prioritise practical learning by providing extensive hands-on training opportunities. Under the guidance of experienced instructors, you will have the chance to practice the BB Glow Foundation technique on models. This practical experience will enhance your confidence and proficiency in delivering excellent results. Professional Advancement: By enrolling in our BB Glow Foundation Training Course, you are investing in your professional advancement. You will expand your skill set, stay updated with industry standards, and gain expertise in the popular BB Glow technique. This will enhance your professional reputation and open doors to new career opportunities. Benefits for Clients: Flawless and Radiant Skin: BB Glow Foundation is a popular semi-permanent makeup technique that creates the appearance of flawless, radiant skin. By enrolling in our training course, you will be able to offer this highly sought-after treatment to your clients. They will benefit from a semi-permanent foundation that evens out skin tone, hides imperfections, and provides a natural-looking glow. Time-saving Solution: Clients who opt for BB Glow Foundation can save time in their daily makeup routine. The semi-permanent nature of the treatment eliminates the need for daily foundation application, saving clients valuable time and effort. They can wake up with a fresh-faced look and feel confident throughout the day. Customised Results: As a trained BB Glow artist, you will have the expertise to customise the treatment to suit each client's skin tone and preferences. By selecting the appropriate pigments and adjusting the intensity, you can achieve personalised results that enhance the client's natural beauty. Clients will appreciate the tailored approach and individualized outcomes. Earning Potential: By offering BB Glow Foundation as part of your services, you can significantly increase your earning potential. The popularity of BB Glow treatments has been growing, and clients are willing to invest in achieving flawless, long-lasting skin. As a skilled BB Glow artist, you can attract a larger clientele and set competitive pricing for your services. Satisfied clients are more likely to become repeat customers and refer others, further boosting your earning potential. Enrolling in our BB Glow Foundation Training Course will not only benefit you as a student but also provide valuable advantages for your clients and potential earning potential in the beauty industry. Begin your journey toward professional excellence and financial success by enrolling today. Frequently Asked Questions (FAQ) about our BB Glow Foundation Training Course: Is this course suitable for beginners or those with prior experience? Our BB Glow Foundation Training Course is designed for both beginners and experienced professionals in the beauty industry. Whether you are new to semi-permanent makeup or already have a background in the field, our course will provide you with the necessary knowledge and skills to master the BB Glow Foundation technique. What qualifications or prerequisites do I need to enrol in the course? No specific qualifications are required to enrol in our BB Glow Foundation Training Course. However, a passion for the beauty industry and a desire to learn and improve your skills are highly recommended. Our course is open to anyone who wants to gain expertise in the BB Glow technique. Will I receive a certification upon completion? Yes, upon successfully completing our training course, you will receive a certification in BB Glow Foundation. This certification recognises your skills and expertise in performing the BB Glow technique. It can enhance your professional credibility and assist you in building your career in the beauty industry. What topics are covered in the course curriculum? Our course curriculum covers a wide range of topics related to BB Glow Foundation, including skin anatomy and physiology, product knowledge, colour theory, sanitation and hygiene, consultation and client assessment, application techniques, aftercare, and touch-up procedures. The curriculum is designed to provide a comprehensive understanding of the technique and its application. Are there any hands-on training opportunities? Absolutely! Our BB Glow Foundation Training Course includes extensive hands-on training sessions. You will have the opportunity to practice the BB Glow technique on models under the guidance of experienced instructors. This practical experience is essential to develop your skills and confidence in performing the treatment effectively. Will I have access to ongoing support after completing the course? Yes, we provide ongoing support to our students even after they complete the training course. Our instructors and support staff are available to answer any questions, provide guidance, and offer assistance as you embark on your career in BB Glow Foundation. We aim to support your continued growth and success. Are there financing options available for the course? We offer flexible payment options and financing plans to make our BB Glow Foundation Training Course more accessible. Please reach out to our admissions team for detailed information on available payment options and financing plans. If you have any additional questions or require further clarification, please feel free to contact us. We are here to assist you throughout your training journey and beyond. Course Benefits Benefits for Students Expertise in BB Glow Foundation: Our training course equips students with the knowledge and skills to master the BB Glow Foundation technique. You will learn the latest application techniques, colour theory, product selection, and client consultation. This specialised training will set you apart as a skilled BB Glow artist. Practical Hands-on Experience: We prioritise practical learning by providing extensive hands-on training opportunities. Under the guidance of experienced instructors, you will have the chance to practice the BB Glow Foundation technique on models. This practical experience will enhance your confidence and proficiency in delivering excellent results. Professional Advancement: By enrolling in our BB Glow Foundation Training Course, you are investing in your professional advancement. You will expand your skill set, stay updated with industry standards, and gain expertise in the popular BB Glow technique. This will enhance your professional reputation and open doors to new career opportunities. Benefits for Clients Flawless and Radiant Skin: BB Glow Foundation is a popular semi-permanent makeup technique that creates the appearance of flawless, radiant skin. By enrolling in our training course, you will be able to offer this highly sought-after treatment to your clients. They will benefit from a semi-permanent foundation that evens out skin tone, hides imperfections, and provides a natural-looking glow. Time-saving Solution: Clients who opt for BB Glow Foundation can save time in their daily makeup routine. The semi-permanent nature of the treatment eliminates the need for daily foundation application, saving clients valuable time and effort. They can wake up with a fresh-faced look and feel confident throughout the day. Customised Results: As a trained BB Glow artist, you will have the expertise to customise the treatment to suit each client's skin tone and preferences. By selecting the appropriate pigments and adjusting the intensity, you can achieve personalised results that enhance the client's natural beauty. Clients will appreciate the tailored approach and individualised outcomes. Earning Potential By offering BB Glow Foundation as part of your services, you can significantly increase your earning potential. The popularity of BB Glow treatments has been growing, and clients are willing to invest in achieving flawless, long-lasting skin. As a skilled BB Glow artist, you can attract a larger clientele and set competitive pricing for your services. Satisfied clients are more likely to become repeat customers and refer others, further boosting your earning potential. Enrolling in our BB Glow Foundation Training Course will not only benefit you as a student but also provide valuable advantages for your clients and potential earning potential in the beauty industry. Begin your journey toward professional excellence and financial success by enrolling today. Frequently Asked Questions Where is the Cosmetic College The Cosmetic College is located at: 3 Locks Court, 429 Crofton Road, Orpington, BR6 8NL How can I book? We have a few options for you to book. You can book by selecting an available training date above here on our website, by contacting us through email at hello@cosmetic.college or by contacting us on 0333 015 5117. Is a deposit required to book? All enrolments are charged an administration fee which is non-refundable. When you enrol you can elect to pay a deposit of 10% plus the administration fee or pay the total training course in full. We have full details of the terms and conditions of training course enrolments here Is this course suitable for beginners or those with prior experience? Our BB Glow Foundation Training Course is designed for both beginners and experienced professionals in the beauty industry. Whether you are new to semi-permanent makeup or already have a background in the field, our course will provide you with the necessary knowledge and skills to master the BB Glow Foundation technique. Will I receive a certification upon completion? Yes, upon successfully completing our training course, you will receive a certification in BB Glow Foundation. This certification recognises your skills and expertise in performing the BB Glow technique. It can enhance your professional credibility and assist you in building your career in the beauty industry. What topics are covered in the course curriculum? Our course curriculum covers a wide range of topics related to BB Glow Foundation, including skin anatomy and physiology, product knowledge, colour theory, sanitation and hygiene, consultation and client assessment, application techniques, aftercare, and touch-up procedures. The curriculum is designed to provide a comprehensive understanding of the technique and its application. Are there any hands-on training opportunities? Absolutely! Our BB Glow Foundation Training Course includes extensive hands-on training sessions. You will have the opportunity to practice the BB Glow technique on models under the guidance of experienced instructors. This practical experience is essential to develop your skills and confidence in performing the treatment effectively.  Will I have access to ongoing support after completing the course? Yes, we provide ongoing support to our students even after they complete the training course. Our instructors and support staff are available to answer any questions, provide guidance, and offer assistance as you embark on your career in BB Glow Foundation. We aim to support your continued growth and success.  Are there financing options available for the course? We offer flexible payment options and financing plans to make our BB Glow Foundation Training Course more accessible. Please reach out to our admissions team for detailed information on available payment options and financing plans. If you have any additional questions or require further clarification, please feel free to contact us. We are here to assist you throughout your training journey and beyond.

Total Accounting Training Course Package - With Guaranteed Job Placement It is a comprehensive practical accounting training program designed to build the bridge between knowledge and practical aspects of accounting and tax. With this accounting courses many modules of tax and accounting are covered as well as Computerised Accounting & Payroll. Moreover, After completing the modules you will have the chance to get hands on experience which will open the door for lucrative Accounting, Tax & Payroll sector. CompletOsborne Trainingion of this training program will earn you valuable verified CPD points. As an accountant, it is vital to gain CPD points to retain your accounting membership and to comply with Professional Accounting Bodies (such as ACCA, AAT, CIMA, ICAEW etc.) requirements. Advanced Excel Bookkeeping VAT Training - Preparation and Submission Personal Tax Return Training Company Accounting and Tax Training Sage 50 Accounting Training Sage Payroll Training

Total SAGE Training (Sage 50 Accounts + Sage Payroll Training) Want to open the door to working in Finance and Accountancy Industry? Starting our Total Sage Training courses will enhance your career potentials and give you the skills and knowledge you need to get started in Finance and Accountancy Industry. Total Sage Training courses are combined with Sage 50 Accounts and Sage Payroll Training. You will receive a CPD Completion Certificate from Osborne Training once you finish the course. You also have an Option to attain Certificate from SAGE(UK) subject to passing the exams. What qualification will I gain for Sage Training Courses? CERTIFICATION FROM SAGE (UK) As Osborne Training is a Sage (UK) Approved training provider, you could gain the following qualifications provided that you book and register for exams and pass the exams successfully: Sage 50c Computerised Accounting Course (Level 1) Sage 50c Computerised Accounting Course (Level 2) Sage 50c Computerised Accounting Course (Level 3) Sage 50c Computerised Payroll Course (Level 1) Sage 50c Computerised Payroll Course (Level 2) Sage 50c Computerised Payroll Course (Level 3) Level 1 Working with Sage 50 Accounts Program Basics. Creating Account names, Numbers & Bank Payments Financials Bank Reconciliations Generating Customers Invoices Monitoring Customer Activity Generating Product Invoices & Credit Notes Compiling & Sending Customer Statements Creating Customer Receipts & Purchase Invoices Supplier Payments Managing Recurring Entries Generating Reports & Information The Active Set-Up Wizard VAT Changes. Level 2 An overview of the Sage program Entering opening balances, preparing and printing a trial balance Creating customer records Creating supplier records Setting up opening assets, liabilities and capital balances, Producing routine reports Checking data, Entering supplier invoices Posting error corrections, amending records Invoicing, generating customer letters, entering new products, checking communication history Banking and payments, producing statements, petty cash Audit trails, correcting basic entry errors, reconciling debtors and creditors Creating sales credit notes, Processing purchase credit notes Preparing journals Verifying Audit Trail Purchase orders, processing sales orders Processing Trial Balance Creating Backups Restoring data Writing-off bad debts Level 3 Creating a Chart of Accounts to Suit Company Requirements Sole Trader Accounts preparation The Trial Balance preparation Errors in the Trial Balance Disputed Items Use of the Journal Prepare and Process Month End Routine Contra Entries The Government Gateway and VAT Returns Bad Debts and Provision for Doubtful Debts Prepare and Produce Final Accounts Management Information Reports Making Decisions with Reports Using Sage The Fixed Asset Register and Depreciation Accruals and Prepayments Cash Flow and Forecast Reports Advanced Credit Control

Sage Line 50 Accounting / Bookkeeping Training - Fast Track If you're looking to gain competency in the world's most popular bookkeeping software, the Sage 50 Computerised Accounting course will teach everything you need to know, while helping you gain a recognised qualification. This Course is designed to provide individuals from beginner to advanced knowledge of bookkeeping and Sage 50 accounts. It is intended for individuals who aim to improve career prospects and to be able to better financial management and control of business. This course covers Level 1-3 of Sage 50 Bookkeeping/Accounting Training. Every business, no matter how large or small, is required by law to 'keep books'. Therefore, Bookkeepers play a vital role within organisations; ensuring records of individual financial transactions are accurate, orderly, up to date and comprehensive. If you are organised and methodical, like working through documents and enjoy seeing a set of figures add up properly, then bookkeeping is the career for you. What qualification will I gain? You have the choice to gain certification from one of the following awarding bodies. CERTIFICATION FROM SAGE (UK) As Osborne Training is a Sage (UK) Approved training provider, you could gain the following qualifications provided that you book and register for exams and pass the exams successfully: Sage 50c Computerised Accounting Course (Level 1) Sage 50c Computerised Accounting Course (Level 2) Sage 50c Computerised Accounting Course (Level 3) Level 1 Working with Sage 50 Accounts Program Basics. Creating Account names, Numbers & Bank Payments Financials Bank Reconciliations Generating Customers Invoices Monitoring Customer Activity Generating Product Invoices & Credit Notes Compiling & Sending Customer Statements Creating Customer Receipts & Purchase Invoices Supplier Payments Managing Recurring Entries Generating Reports & Information The Active Set-Up Wizard VAT Changes. Level 2 An overview of the Sage program Entering opening balances, preparing and printing a trial balance Creating customer records Creating supplier records Setting up opening assets, liabilities and capital balances, Producing routine reports Checking data, Entering supplier invoices Posting error corrections, amending records Invoicing, generating customer letters, entering new products, checking communication history Banking and payments, producing statements, petty cash Audit trails, correcting basic entry errors, reconciling debtors and creditors Creating sales credit notes, Processing purchase credit notes Preparing journals Verifying Audit Trail Purchase orders, processing sales orders Processing Trial Balance Creating Backups Restoring data Writing-off bad debts Level 3 Creating a Chart of Accounts to Suit Company Requirements Sole Trader Accounts preparation The Trial Balance preparation Errors in the Trial Balance Disputed Items Use of the Journal Prepare and Process Month End Routine Contra Entries The Government Gateway and VAT Returns Bad Debts and Provision for Doubtful Debts Prepare and Produce Final Accounts Management Information Reports Making Decisions with Reports Using Sage The Fixed Asset Register and Depreciation Accruals and Prepayments Cash Flow and Forecast Reports Advanced Credit Control

Payroll courses in London | Online Courses | Distance Learning Course Overview: Broken down into practical modules this course is a very popular and well-received introduction to moving from manual payroll to computerised payroll, and it incorporates all the new government requirements for RTI reporting Payroll is a vital role within any organisation. A career in payroll means specialising in a niche field with excellent progression opportunities. What support is available? Free high-quality course materials Tutorial support Highly equipped IT lab Student Discount with NUS card Exam fees and exam booking service Personalised individual study plan Specialist Career Management service State of the Art Virtual Learning Campus Free Sage Payroll Software Duration 6 Weeks Study Options Classroom Based - Osborne Training offers Daytime and Weekend sessions for Payroll Training Course from London campus. Online Live - Osborne Training offers Live Online sessions for Sage Payroll Training Classes through the Virtual Learning Campus. Distance Learning - Self Study with Study Material and access to Online study Material through Virtual Learning Campus. Benefits for Trainees Sage Payroll Qualifications open new doors to exciting careers, as well as extending payroll skills if you are currently employed. State of the Art Virtual Learning Campus Start your own payroll bureau Work in small businesses A payroll career can lead to great things Update your knowledge of Sage payroll Improve your employability prospects A career path into payroll Ideal Continuing Professional Development course Gain a qualification to boost your CV Option to gain IAB accredited qualification Start your training immediately without having to wait for the new term to begin Certification You will receive a certificate from Osborne Training once you finish the course. You have an option to get an IAB Certificate subject to passing the IAB exam or Sage certified exam. Syllabus Advanced processing of the payroll for employees Preparation and use of period end HMRC forms and returns preparation of internal reports Maintaining accuracy, security and data integrity in performing payroll tasks. Deductions - Pension schemes and pension contributions Processing the payroll -complex income tax issues Processing Payroll Giving Scheme Processing Statutory Adoption Pay (SAP) Advanced Income tax implications for company pension schemes Student Loan repayments Processing Holiday Payments Processing Car Benefit on to the Payroll System Attachment of Earnings Orders & Deductions from Earnings Orders Leavers with complex issues Advanced processing of statutory additions and deductions Recovery of statutory additions payments - from HMRC Completing the processing of the payroll Complex Reports and payments due to HMRC Introduction to Auto-enrolment Cost Centre Analysis Advanced, routine and complex payroll tasks Calculation of complex gross pay

London yoga teacher training course, led by senior teachers with decades of experience. Trauma sensitive, somatic approach. Online and in-person.

AAT Bookkeeping Course If you want to become a certified bookkeeper with AATQB (AAT Qualified Bookkeeper) status, then you must complete the AAT bookkeeping course successfully. This bookkeeping course is broken down into two levels, Foundation Certificate in Bookkeeping Advanced Certificate in Bookkeeping Once you pass all 5 exams successfully, you can gain AATQB status giving you leading edge to build a successful career in bookkeeping. Next steps after qualifying You will be awarded with Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. What you will gain? Firstly, this course will help you develop your skills in double entry bookkeeping and give you an understanding of management and administrative processes. You'll learn how to use manual bookkeepin systems and to work with the purchase ledger, sales ledger and general ledger. You would also get better understanding about VAT system and how to do VAT Return. You will be awarded with Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. The AAT bookkeeping course covers the following areas: Bookkeeping transactions Bookkeeping Controls Advanced Bookkeeping Final Accounts Preparation Indirect Tax

This training enables users to administer oxygen safely and effectively to casualties with breathing difficulties. Delegates will learn how and when to administer oxygen to a casualty and the safety concerns with carrying, storing, and administering it.

Generating new leads and new business can be both time-consuming and frustrating. It's not easy - it takes skill, careful preparation and the creation of effective models and methods, even perhaps using formal approaches and scripts. Once generated, a new lead or enquiry must also be carefully managed to maximise the potential revenue it can generate. But it's crucial to get it right. If your company can afford not to worry about getting new business - congratulations! If your company is completely confident that it is performing at peak potential in generating new leads - again, congratulations! But if your company is working in the real world, couldn't your team do with some help, to become even just that little bit more effective, to make the process just that little less painful? This highly practical, intensive workshop gives sales teams the proven strategies and tactics they need to build a sustainable new business pipeline. This course will help participants: Develop a clear and consistent process for new business development and lead-generation Master the secret of effective new business development and lead-generation - 'only sell the appointment or next stage of the sales process, not your product or service' Set and achieve the right level of new business development and lead-generation activity to achieve your personal and organisational sales goals Apply the key principles of effective prospecting and pipeline management using a proven toolkit and approach Overcome the most common 'put-offs' when conducting telephone or face-to-face business-development and lead-generation activities Develop an engaging telephone voice and manner - and a 'networking personality' Qualify potential opportunities with more accuracy on a consistent basis Prioritise opportunities and manage their time when sourcing new business Discover online sources of leads, contacts and referrals Overcome psychological blocks to cold or warm calling - theirs and the client's Identify potential prospects - and decision-makers and influencers within target prospects - with greater accuracy Make outbound sales or appointment calls with improved confidence, control and results Improve the conversion of calls to appointments by using more effective questions and sales messages Get past gatekeepers and assistants more effectively Make the most of your CRM software and systems 1 Online marketing - what works! Workshop overview and learning objectives Choosing your social media channels LinkedIn for sales and marketing Designing and implementing an effective new business email campaign online Creating a lead-generation strategy online - with case studies Avoiding common mistakes in social media marketing Case study: 'Best practice in social media sales and marketing' Using blogs and video-based marketing (eg, YouTube) New trends and how to keep your finger on the 'social media' pulse Twenty essential websites and online marketing tools 2 Making appointments by telephone Planning the call, telephone techniques, integrating with email and online marketing Developing a clear and consistent process to appointment-making Setting and achieving the right level of telephone activity to achieve your appointment goals Applying the key principles of effective prospecting and pipeline management generation, using a proven toolkit and approach Overcoming the most common 'put-offs' to seeing or engaging with you Overcoming psychological blocks to cold or warm calling - yours and the client's Identifying potential prospects - and decision-makers and influencers within target prospects - with greater accuracy Making outbound sales or appointment calls with improved confidence, control and results Improving conversion of calls to appointments by using more effective questions and sales messages The five keys to developing an engaging telephone voice and approaching manner 3 Power networking Strategies for networking and B2B referral-based marketing The importance, and different types, of networking How to work a room - preparation and strategy Communication dynamics in networking - the power of the listening networker Assumptions when networking Business networking etiquette Making connections, asking for cards, contact details and referrals, gaining follow-up commitments Building relationships - follow-up and follow-through 4 Developing new leads Strategies for first-time sales calls Gaining rapport and opening first-time and new business sales calls effectively Advanced consultative selling - questioning techniques to quickly and efficiently uncover opportunities, need areas and preferences Presenting your solution to a new or first-time customer - creating an enthusiastic and compelling personalised and persuasive summary of your proposal Value message - differentiate your solutions clearly and accurately, with tailored value statements Presenting the right initial USPs, features and benefits and making them relevant and real to the customer Smart ways to position price, emphasise value and be a strong player without being the cheapest or leading on price Learn and use advanced techniques to determine customer needs, value and decision-making criteria in depth on a first-time call 5 Organised persistence - CRM and prospect-tracking Organised persistence - sales tracking, following up on 'sleeping' customers, gaining referrals, time and territory management Maintaining a good database for maximising new business ROI Developing a contact strategy with different types and levels of contact Analysing your contact base using state-of-the-art software and tools Making the most of your CRM systems and solutions Understanding that your attitude makes a difference when sourcing new business Setting SMART objectives for new business development and lead-generation Practical exercise - setting personal development and business goals Time management tips to improve daily productivity New business pipeline management strategies for peak sales performance 6 Workshop summary and close Practical exercise - developing your new business action plan Review and feedback