228 Courses in London

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans

We've all sat through far more bad presentations than good ones, but knowing what 'good' looks like is easier than successfully replicating it. Sales presentations are a performance and, as salespeople, fluffing our lines can cost us a lot more than hurt pride. Having discovered and understood the specific needs and burning issues our prospect has, then this course will help any salesperson avoid dropping the ball and instead wowing their prospects with a high-impact, tailored and compelling case for purchase. This course will help participants: Prepare mentally and physically for stand-up presentations Use voice modulation and bullet-pointing to demand attention Avoid boring their prospects Master the do's and don'ts of PowerPoint Deal more effectively with technical hitches and prospect's interruptions Use eye contact and engagement to avoid prospects 'tuning out' Deploy best practice essentials for presenting with colleagues Steer through the toughest Q&A 1 Preparing your presentation Mindset Knowing your objective(s) Vocal warm-up techniques Assembling pre-agreed benefits Time management Room set-up Technical preparation 2 How to open your presentation Vocal energy Summary and agreement of prospect's needs How to have posture and confidence Use of humour What to do with those dreaded hands Confident v non-confident body language 3 How to get and keep people's attention Bullet pointing Linking benefits to specific, stated needs Practical exercise - formulating and delivering tailored benefits Being selective with features Third party reinforcement and case studies 'Watering the garden' eye contact technique Practical exercise - participants practise 'sharing out' eye contact to audience How to handle a prospect's negative body language Handling interruptions 4 Presenting in groups Credentialing all participants Role delineation for group presentations Edifying other participants' messages - do's and don'ts How to maintain energy when not speaking Practical exercise - good and bad practice when not speaking Teamwork in Q&A sessions How to hand over professionally 5 PowerPoint do's and don'ts Use of visual aids Good and bad PowerPoint slides How to make PowerPoint work for you Classic PowerPoint errors Avoiding and handling technical problems Good and bad flipchart practice 6 Closing and / or achieving next action steps Power of summary Good Q&A practice Handling objections Practical exercise - handling objections on one's feet Creating consensus among prospect panel What to do when prospects disagree with each other When to trial close How to close on next action steps 7 Wrap-up Key learning points from each participant Action steps to be implemented on next presentations

This Excel Introduction course is a very good introduction to essential fundamental programming concepts using Excel as programming language. These concepts are daily used by professionals and are essential in most jobs. By the end, you'll be comfortable with Excel concepts, ribbons, formulas, and the Functions Wizard. You will gain hands-on practical experience creating a spreadsheet from scratch on your own.

Java JUnit Course Duration: 1 Day Who would find this course useful? This is useful if you have some Java coding skills already. Location: Attend from your internet connection. Download: Java JDK and Eclipse. Learn the basic principles of Unit Testing, using Java JUnit in this excellent, practical, interactive Java Webinar. In software testing, is the execution of tests and the comparison of actual outcomes with predicted outcomes. Test automation is the use of software to control these execution of tests. JUnit is a framenwork facilitating unit testing for the Java programming language. This 1 day course explains the use of JUnit for unit testing a Java project. By completing this tutorial you will gain sufficient knowledge in using JUnit testing framework from where you can take yourself to next levels. Java JUnit Course Description JUnit 1-Day Course Outline: Online, Instructor-Led, Practical, Personalised Overview: Different types of testing Principles of unit testing JUnit Environment Setup JUnit Test Framework JUnit Basic Usage JUnit API Writing a Tests Using Assertion Execution Procedure Executing Tests Suite Test Ignore Test Time Test Exceptions Test Parameterized Test Plug with Ant Plug with Eclipse JUnit Extensions What is included PCWorkshops Course Certificate on completion Java Course Notes Java Code Examples Practical Java Course exercises, Java Course Revision work After the course: 1-Hour personalised online revision session Book the Java JUnit Course Powered by Eventbrite About us Our experienced trainers are award winners. More about us FAQ's Client Comments

A high-impact programme designed to be fun and to get people fully involved. The first-class, jargon-free content is based on what people need to know in practice, not off-putting legal language. This introductory course covers: Introducing Working Safely: Accidents can happen to anyone. The realities of the human suffering behind the statistics. The importance of personal responsibility. Defining hazard and risk: Focusing on the six broad hazard groups, participants are asked to think about the hazards and risks they come across in their own work. 'Risk assessment' demystified. Identifying common hazards: All the main issues - aggression and violence, asbestos, bullying, chemicals and harmful substances, computer workstations, confined spaces, drugs and alcohol, electricity, fire, getting in and out, height, housekeeping, lighting, manual handling, noise, personal hygiene, plant and machinery, slips and trips, stress, temperature, vehicles and transport, and welfare facilities. Improving safety performance: Bridging the gap between management and workforce, encouraging participants to play their part. Also covered: contract work, inspections, safe systems and permits, protective equipment, signage, emergency procedures, reporting and health checks.

This very practical session is designed to enable participants to improve the impact, clarity and accuracy of their reports. It focuses equally on the two key areas - structure and writing technique. This course will help participants: Scope reports based on objective and intended readership Write a structured report Use the Fog Index to ensure readability Write grammatically correct and well-punctuated text Review and edit their work. 1 Introduction Objectives and overview Introductions and personal aims 2 What makes a good report? Practical activity and feedback 3 Before you start The planning process and scoping a report Organising information Key report headings What goes where? Writing practice and review 4 Writing tips and techniques Clear English and use of language Grammar and sentence structure Refresher in punctuation Writing in the third person The Fog Index - and how to measure readability 5 Pulling it all together Reviewing and proofing 6 Review Summary of key learning points Action planning

Database Design and Data Normalization Course Summary Relational Databases & Data Normalisation Overview Training Courses London. Learn how to decide which tables and columns are required for a database, plan relationships, how to decide on data types and how to relate tables. Database Design and Data Normalization Course Description Session 1: Introduction to Relational Databases The Database Approach Database Management Systems The function of a Database Management System The Processing Architecture The Schema Architecture The Storage Architecture An overview of Database System Development An overview of general database principles Session 2: Conceptual Data Models Overview of Entity Models Entities and how to identify them Attributes and how to identify them Relationships and their qualities Building an Entity Relationship Diagram Resolving many-to-many relationships Sub-type and Super-type Relationships Arc Relationships Recursive Relationships Constraints and Assumptions Normalization to the First Normal Form (1NF) Normalization to the Second Normal Form (2NF) Normalization to the Third Normal Form (3NF) Exercises: Analyzing a specification Creating an Entity Relationship Diagram from it Session 3: The Relational Model Relational Structure Relational Terminology Domains A Relational schema Candidate keys and Primary Keys Foreign Keys Key Constraints Attribute Constraints Implementing Sub-type/Super-type Relationships Views Denormalization using Pre-joined Tables Denormalization using Derived Data An Introduction to Structured Query Language (SQL) Simple Queries Simple Updates of the Data Included in the Database Design and Data Normalization Courses: Database Design and Data Normalization Course Certificate on completion Database Design and Data Normalization Course Manual Practical Database Design and Data Normalization Course exercises, Database Course Homework / Database Course Revision work After the course, 1 free session for questions online Database Course via Gotomeeting.com. Max group size, online and in classroom, on this Database Course is 4.

Effective communication is a skill. This half-day workshop is very interactive - participants can practise their communication skills in a positive, supportive environment. 1 Welcome, introductions and objectives The definition of effective communication Exercise: sending a message 2 Verbal communications Effective communicators - who are they? What skills or attributes do they have? Listening skills, clear use of words, presence, eye contact, body language 3 How good a listener are you? Exercise: listening skills questionnaire and evaluation 4 Impact versus intent - what did you really mean to say? Attitudes influence behaviour and behaviour breeds behaviour Exercise: 'I never said she stole money' The need to avoid misunderstanding or misinterpretation 5 The 5 key principles to effective communication Exercise: 'What would you say?' 6 Written communication What makes an effective written communication? Kipling's 6 Honest Men: who, what, where, when, why and how Planning to write an email 7 Fuzzy meanings Probabilities for misunderstandings and misinterpretations 8 Practical exercise Hone written communication skills and put into practice hints and tips from the session 9 Review of key learning points and objectives

MS Word Advanced Course summary This MS Word Advanced Course, Private 1-to-1, covers advanced MS Word tools. Ideal for delegates who create long documents, manuals and manuscripts. MS Word styles and formats, help making formatting documents consistent and easy to maintain. Who Should Attend the MS Word Advanced Course: Delegates should have a working knowledge of the concepts covered in the Introduction and Intermediate courses. What is MS Word: Microsoft Word, or simply Word, is a word processing software package developed by Microsoft. Is is bundled within the Microsoft Office suite. It covers simple text editor capability through to desktop publishing features, suitable to creates professional documents for any purpose MS Word Advanced Course description Session 1:Managing and Reviewing Documents Using Comments Tracking changes, version control Session 2: Styles Creating an Outline Style Principles, Style Themes, Creating, Modifying, Using Styles, Styles menus and Styles Group on the Home Ribbon. Session 3: Sections Formatting, page layouts, page numbering, headers and footers with sections Session 4:MS Word Tables and Text Boxes Inserting, Editing, Formatting and positioning MS Word Tables and Text Boxes Session 5: MS Word Reference Tools Table of Contents References within a Document Bibliography Index Tabls Reference Tables References to Other Documents Session 6: MS Word Templates Creating, saving and using custom templates Session 7: Templates and Building Blocks Using Building Blocks and Quick Parts, Fill-In Merge for Templates Session 8: Graphics Creating Graphics, Equations and Charts, Using WordArt, Using SmartArt Session 9: MS Word Time Saving Tools MS Word Time Saving Tools Using Language Tools Inserting Pre-Defined Text Using the Navigation Pane What is included in the MS Word Advanced Courses: MS Word Advanced Course Certificate on completion MS Word Advanced Course notes Practical MS Word Advanced Course exercises, MS Word Advanced Course Homework / MS Word Advanced Course Revision work After the course, 1 free session for questions online MS Word Advanced Course via Gotomeeting.com. Max group size, online and in classroom, on this MS Word Advanced Course is 4.