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3003 Courses in London

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered In-PersonFlexible Dates
Price on Enquiry

Nail Technician Level 3

By Penelope Academy

The ABT Level 3 Diploma in Nail Services is a substantial vocational qualification that will confirm your competence as a nail technician.

Nail Technician Level 3
Delivered In-Person in Gloucester or UK WideFlexible Dates
£599

Interior Design Tutor one to one

By Real Animation Works

Interior design tutor one to one open 7 days 9 am to 9 pm

Interior Design Tutor one to one
Delivered in London or OnlineFlexible Dates
£380

AutoCAD Basics-Advanced Training Classes

By London Design Training Courses

Why AutoCAD Basics-Advanced Training Classes? Click here for more info AutoCAD Basics to Advanced Level Training Master drawing, editing, and advanced techniques. Optimize productivity and customize workspace. Create precise 2D drawings for various industries. Access recorded lessons and lifetime email support. Duration: 16 hrs Method: 1-on-1, Personalized attention. Schedule: Tailor your own schedule by pre-booking a convenient hour of your choice, available from Mon to Sat between 9 am and 7 pm. The AutoCAD from Basics leading to Advanced Training Course offers a comprehensive learning experience for participants to become proficient in AutoCAD. Whether you're a beginner or an experienced user, this progressive program covers the full spectrum of AutoCAD functionality. Participants will learn core features like drawing, editing, annotations, and dimensioning, progressing to advanced topics such as object manipulation, workspace customization, and workflow optimization. Upon completion, participants will create precise 2D drawings and designs. Interactive learning experiences with experienced instructors are available in-person or through live online sessions. AutoCAD 2D Course Outline: Session 1: Introduction to AutoCAD interface, commands, and tools Managing drawings and drawing basic shapes Basic modification techniques (erase, move, rotate, scale) Session 2: Working with layers and properties Creating and modifying text and dimensions Introduction to blocks and attributes Session 3: Advanced object modification techniques (fillet, chamfer, trim, extend) Using grips to modify objects Creating and modifying polylines and splines Session 4: Creating and editing tables Working with layouts and viewports Printing and exporting drawings Construction detailing and Detailed sections Course Highlights: Engaging exercises and projects to reinforce skills. Q&A and troubleshooting support. Solid understanding of AutoCAD 2D for basic to intermediate drawings. List of Topics Covered: Drawing: Line, Polyline, Circle, Arc, Rectangle, Ellipse, Spline, Polygon, Ray, Hatching, Gradient. Inquiry: Measure and Select All. Modify: Move, Copy, Rotate, Mirror, Fillet, Trim, Extend, Erase, Offset, Explode, Array, Stretch, Break, Polyline Edit, Hatch Edit, Scale. Layers: Creating, Managing, Changing, Line Type, Line Weights. Annotation: Dimensions, Text, Dimension Style, Text Style, Leaders. Properties: Colors, Line weights, Line Types, Line Type Scaling. Blocks: Create, Insert, Edit, Explode, Export. Insert: Insert, Attach. View: Navigate, View, Windows. Plot/Print: Model Space, Layouts/Workspaces, Viewports, Layout Scaling, Paper Setup, What To Plot, Plot Scale, Plot Offset, Plot Options. Final Project: Create a Plan, Section, and Elevation drawing. Option for a personal project. Free Trial - Download AutoCAD Software & Toolsets: Participants can download a free trial of AutoCAD and industry-specific toolsets from Autodesk's official website: (https://www.autodesk.co.uk). Master AutoCAD Basics: Understand the interface, commands, and drawing tools. Create and Modify Drawings: Proficiently manage drawings and apply various modification techniques. Work with Layers and Annotations: Effectively use layers, text, and dimensions. Utilize Advanced Drawing Techniques: Apply advanced object modifications and work with polylines. Navigate Layouts and Viewports: Manage layouts, viewports, and printing/exporting. Hands-On Project Experience: Practice skills through exercises and a final project. Personalized Learning: Receive focused one-to-one attention. Convenient Options: Choose in-person or live online sessions. Lesson Recordings and Support: Access recorded lessons and receive ongoing email assistance. Enhance Career Opportunities: Develop valuable 2D drawing skills for career advancement.

AutoCAD Basics-Advanced Training Classes
Delivered in London or OnlineFlexible Dates
£465

InDesign Basic to Advance training One to One

By Real Animation Works

InDesign face to face training customised and bespoke.

InDesign Basic to Advance training One to One
Delivered in London or OnlineFlexible Dates
£370

Emergency First Aid at Work 6 hours (VTQ) Level 3 - EFAW - Group booking up to 6 participants

5.0(27)

By PETM

Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

Emergency First Aid at Work 6 hours (VTQ) Level 3 - EFAW - Group booking up to 6 participants
Delivered In-Person in ELY + 1 more or UK WideFlexible Dates
£360

The Art of Delegation and High-Impact Feedback (In-Person)

By IIL Europe Ltd

The Art of Delegation and High-Impact Feedback (In-Person) Whether you are a project manager, an executive, or simply someone involved in leading or helping others, a critical part of your work must involve delegating and giving feedback. These two skills, however, are not as simple as they seem. How do you know what to delegate? What kinds of feedback should you give? Knowing this and practicing this are two different things. Ultimately, delegating and giving feedback are skills that must be done mindfully, strategically, and meaningfully. They must be done in ways that not only positively impact performance, but also inspire growth, engagement, and motivation. When done poorly, they can create significant problems. But when done well, they can generate value for everyone and benefit future endeavors. In this course, you will learn to think more deeply about the importance of delegating and discover how to give better feedback. You will have opportunities to apply best practices and methodologies that you can use in the real world, ultimately paying off for you and for others. What You Will Learn At the end of this program, you will be able to: Explain why common excuses for NOT delegating are short-sighted Identify what needs delegating by using a proven methodology Utilize best practices in real world scenarios, delegating in a way that benefits you and the individual to whom you delegate Summarize key lessons learned in brain science which enhance the feedback-giving process Recognize the critical connection between feedback and performance Apply a proven model to deliver feedback that inspires growth, engagement, and motivation Delegation What is delegation? What makes delegation hard? What do I delegate and why? How to delegate effectively

The Art of Delegation and High-Impact Feedback (In-Person)
Delivered In-Person in LondonFlexible Dates
£495

The Therapeutic Power of Language

By Human Givens College

– a psychotherapy skills masterclass The language we use has a huge impact on others – on this practical, inspiring course you will learn how to combine solution-focused techniques and effective language skills to help relieve distress and improve outcomes, as quickly as possible… Accredited CPD Certificate : 12 hours Length 2 days (9:30am - 4:00pm) Excellent course! I’ve learnt so much and been inspired so much. Gareth has a wonderful style of delivery...MARY FLYNN This course is suitable for anyone working with adults, teens or children – the knowledge and skills you will gain have a wide range of applications in addition to therapy and counselling, including coaching, healthcare, teaching, motivation, overcoming resistance, emotional turmoil and much more. You will leave with a powerful toolkit of precisely-targeted and creative therapeutic language skills, as well as a range of effective brief therapy strategies. These can be easily tailored to any individual and used to successfully help people resolve a wide range of conditions and problems as quickly as possible. If you want to be more effective in what you do, these are core skills to have… Denise Winn previously taught this course, it is now delivered by Gareth Hughes Why take this course Language is key to everything we do – being aware of the power of language to help or do harm is essential when we’re trying to help people. Knowing how to use it well can make all the difference to a successful therapeutic outcome. Paying attention to the language we use is central to the human givens approach to therapy and counselling: our choice of words is crucial in building rapport with people, learning more about someone – their unique qualities and abilities – in listening and responding, in providing motivation and in collaborating to agree goals and strategies for the effective resolution of their problems. The careful use of language is essential for other areas of life too: at work, home, with family and friends – and this 2-day course is accessible to all. It can be taken as part of the Human Givens Diploma or as a stand-alone course. You will gain a solid foundation in the most effective brief solution-focused strategies and language skills that are essential if you want to be able to help people as quickly as possible. By distilling the essence of proven brief therapy approaches and working in tune with the givens of human nature, outcomes can be dramatically improved and suffering successfully reduced. You will also learn how any team of professional healthcare workers can safely incorporate brief therapy techniques into their work with patients suffering from depression, anxiety, panic attacks, PTSD, anger, OCD, eating disorders, addiction and relationship/marital/family problems, thereby improving outcomes and reducing suffering on an even wider scale. Good to know This course gives you essential skills that are used in the successful treatment of a wide range of conditions, such as anxiety disorders, depression, addictions, self-harm, OCD and the rewind technique for treating trauma and phobias. They are also fundamental skills to have when using guided imagery and visualisation. This course is an essential component of Part 1 of the HG Diploma. I feel very excited and energised. I can't wait to start using these techniques...OCCUPATIONAL THERAPIST What will you learn The essential skills needed for successful brief therapy New information about the APET™ model – why it is so important to construct therapy that is in tune with our how brains work (our emotional reactions come first) – this speeds up therapy and explains why purely cognitive and behavioural approaches can take so long An ability to get to the root of the matter quickly by establishing which innate needs are not being met and why (the essence of effective brief therapy) Quick rapport building skills How to use the RIGAAR™ structure to improve therapy outcomes Reflective listening and reflective reframing How to use therapeutic language skills directly and indirectly to initiate change Ways to use solution-focused questioning to create a framework for change How to identify and use your client’s own life resources An understanding of why the human givens approach dramatically increases the likelihood of therapy being brief, regardless of the presenting problem A range of psychological interventions to use with common psychiatric problems: anxiety, panic attacks, depression, intrusive thoughts, relationship difficulties and so on Promoting cooperation by developing realistic and achievable goals How to identify exceptions (when the problem doesn’t occur) and get the patient to take credit for them How to generate motivation for change in your patients Separating the patient’s core identity from their problem How to minimise or overcome resistance How not to be drawn in to a client’s negative self-view Great use of case histories to illustrate the skills covered How to use the psychological laws of positive expectancy and concentrated attention An understanding of why taking this collaborative human givens stance, reduces stress and pressure on you Plenty of opportunity to consolidate what you are learning by practising the skills yourself How is the course structured? Held over two consecutive days, this skills-based practical workshop combines a blend of talks, demonstrations and exercises. Each day starts at 9.30pm and finishes at 4.00pm, with 2 breaks for networking and refreshment and 45 minutes for lunch. Course notes, refreshments and lunch are included on both days. Who is this course suitable for? You and your patients will benefit enormously from you attending these two days. If you are a counsellor, psychotherapist, clinical psychologist, mental health nurse, GP, doctor, nurse, OT, physiotherapist, youth worker, social worker, health visitor, support worker or any other caring professional, and wish to be more effective in what you do, this course gives you the perfect opportunity to discover new, subtle but highly effective skills with plenty of time to practise to help you assimilate them into your own work. Many other professions – such as educational and business professionals – also find the skills and information covered highly applicable to and beneficial for their own work. It is also suitable for anyone who is thinking of a career in this field as these are core skills needed for successful brief, solution-focused psychotherapy. This course has been independently accredited by the internationally recognised CPD Standards Office for 12 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

The Therapeutic Power of Language
Delivered In-PersonFlexible Dates
£396

Enhancing Performance with Productive Conflict: In-House Training

By IIL Europe Ltd

Enhancing Performance with Productive Conflict: In-House Training Most organizations have typically held the belief that workplace conflict is something that needs to be prevented, resolved, and/or mitigated. After all, conflict creates stress and leads to a variety of performance problems and very real costs. However, what savvy organizations have come to embrace is the understanding that when conflict is truly understood and harnessed, it can be utilized to not only add value to teams, but also enhance workplace performance. Conflict can be productive and make organizations better! Learners will explore the results of a formal, personalized, conflict-related assessment, uncovering targeted nuances of their conflict responses in action. Participants will learn to use basic strategies which allow them to transform destructive conflict responses into more productive ones, especially in the moment when they are happening. What you will Learn At the end of this program, you will be able to: Apply different models for understanding the lifecycle and dynamics of conflict Describe a physiological response to conflict and its impact on communication Recognize the correlation between a person's conflict style and how they respond to conflict Identify your own default responses to conflict and catch them in action Reframe automatic negative thoughts to create more positive interpersonal outcomes Utilize various tactics and strategies to transform destructive conflict responses into productive ones Getting Started Introductions and social agreements Course goal and objectives Opening activities Module 1: The Dynamics and Anatomy of Conflict Conflict basics Dynamics of conflict The anatomy of conflict Module 2: Conflict Styles and Conflict Conflict through the conflict style lens Exploring your style in conflict Destructive responses to conflict Module 3: Changing Your Response to Conflict Changing your conflict response Three steps to productive conflict Choosing a productive conflict response

Enhancing Performance with Productive Conflict: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£495

The Art of Delegation and High-Impact Feedback

By IIL Europe Ltd

The Art of Delegation and High-Impact Feedback Whether you are a project manager, an executive, or simply someone involved in leading or helping others, a critical part of your work must involve delegating and giving feedback. These two skills, however, are not as simple as they seem. How do you know what to Partcipant? What kinds of feedback should you give? Knowing this and practicing this are two different things. Ultimately, delegating and giving feedback are skills that must be done mindfully, strategically, and meaningfully. They must be done in ways that not only positively impact performance, but also inspire growth, engagement, and motivation. When done poorly, they can create significant problems. But when done well, they can generate value for everyone and benefit future endeavors. In this course, you will learn to think more deeply about the importance of delegating and discover how to give better feedback. You will have opportunities to apply best practices and methodologies that you can use in the real world, ultimately paying off for you and for others. What you Will Learn At the end of this program, you will be able to: Explain why common excuses for NOT delegating are short-sighted Identify what needs delegating by using a proven methodology Utilize best practices in real world scenarios, delegating in a way that benefits you and the individual to whom you Partcipant Summarize key lessons learned in brain science which enhance the feedback-giving process Recognize the critical connection between feedback and performance Apply a proven model to deliver feedback that inspires growth, engagement, and motivation Getting Started What is delegation? What makes delegation hard? What do I Partcipant and why? How to Partcipant effectively Feedback Exploring the feedback process Why feedback is hard to give...and receive Why giving feedback effectively is important Feedback models

The Art of Delegation and High-Impact Feedback
Delivered In-Person in LondonFlexible Dates
£495