3003 Courses in London

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The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

Face to Face training customised and bespoke. One to One Online or Face to Face

If you run a small, tight-knit team, this course is tailored to help you get the most from the group.

Charisma is a rare quality – we know when we see charisma because we feel compelled to listen to those who have it. There is a magic about them. We notice them as soon as they walk into a room. We are so inspired by what they say that we find ourselves almost as enthusiastic as they are about the thing they are speaking about. They have a way of communicating that brings us alive and makes us feel good.

Why Choose Photoshop Basics to Essentials Training Course? Course Link Mastering Photoshop is crucial for securing positions in creative fields such as graphic design, digital design, and user interface (UI) design. Acquiring this skill serves as a foundation to excel in various design programs essential for creative professionals. Duration: 16 hrs. Method: 1-on-1, Personalized attention. Schedule: Tailor your own hours of your choice, available from Monday to Saturday between 9 am and 7 pm. Photoshop Course: Total 16 hrs  Module 1: Keyboard and Toolbar Shortcuts Customize toolbars and keyboard shortcuts for efficient workflow Learn essential keyboard shortcuts for faster navigation Module 2: Advanced Layer Management Filter, search, and color code layers for better organization Group and merge layers to streamline your design process Explore Blending Modes for creative effects Module 3: Blending Modes Understand Blending Modes and their usage within layers and effects Apply Blending Modes to enhance your designs Module 4: Layer Comps Discover Layer Comps and their benefits in managing complex designs Create, edit, and update Layer Comps for different design versions Export Layer Comps to PSD, PDF, and JPEG formats Module 5: Drawing Vectors Work with Vector images using shapes and the Pen Tool Use the Direct Selection Tool for precise editing Apply colors and create Clipping Masks with vectors Module 6: Advanced Type Techniques Convert text into Shapes and utilize font style changes with the Pen Tool Use text as a Clipping Mask and create text Outlines Design 3D text for impactful typography Module 7: Advanced Adjustment Layers Master advanced adjustments like Curves, Levels, and Black and White Utilize Selective Color and Gradient Maps for creative color control Module 8: Advanced Selection Techniques Use Smart Radius and Select and Mask for precise selections Learn to select complex objects like hair using Color Range and the Pen Tool Save and manage selections using the Path Panel Module 9: Colorizing Black and White Images Module 10: Displacement Maps Module 11: Advanced Filters Create Trees, Frames, Clouds, and Fire with filters Use Polarized, Wave, and Extrusion for artistic effects like "Japanese Sun" Explore Vanishing Point Filter, Camera RAW, Blur for depth of field, and Filter Gallery Combine 3D text with Vanishing Point for stunning designs Use Liquify for image manipulation Module 12: Introduction to Actions Automate tasks using Photoshop's preset Actions Create your own Actions to save time and effort Module 13: Creating an Animated GIF Learn frame by frame animation Utilize the Timeline to create engaging animated GIFs Learning Outcomes: Master advanced selection techniques, including the Path and Pen Tool, for precise editing. Gain proficiency in advanced layer management and utilize Layer Comps for efficient design organization. Enhance your designs with a deeper understanding and application of Blending Modes. Create visually appealing 3D text and text outlines to add depth and impact to your artwork. Explore advanced Filters like Displacement Maps, Blurs, and Distortion for creative effects. Automate tasks with actions and batch processing, streamlining your workflow. Craft engaging animated GIFs to add dynamic elements to your designs. Skillfully set project requirements by identifying the purpose, target audience, copyright considerations, and project management tasks for successful project execution.

Managing Stress in Challenging Times This course looks at the symptoms and causes of stress and how these affect us emotionally, behaviorally, and physically. You will learn some simple stress-busting techniques that will have a positive influence on your beliefs and behaviors around stress. You will also have the opportunity to develop a personal action plan which will serve as an ongoing reference point for dealing with pressure in its many forms - home, family, social, and work. What You Will Learn At the end of this program, you will be able to: Recognize the symptoms and causes of stress Manage and reduce the effects of stress in your life with simple stress-busting techniques Create a simple personalized plan to manage stress and promote a healthier, happier, and more productive lifestyle Getting Started Foundation Concepts What is stress? Why stress matters Flight or fight response and role of hormones Work-Life Balance How to create balance and set boundaries Learning how to say 'no' Stress-Reduction Techniques Visualization and relaxation techniques Behaviors and beliefs Putting things in perspective Circle of influence (vs. circle of control) Slowing down Be Responsible and Kind to Yourself Basic human needs Honest communication Your responsibility to yourself and others Calming thoughts

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

Your Curriculum - Getting it Right! A whole day, whole school practical workshop to tackle Ofsted's "Quality of Education", "Curriculum Intent, Implementation & Impact". Exclusively for independent schools that are inspected by Ofsted.